I was online at *** *** website buying a family vacationI was having a hard time registering on their siteSomehow it asked for my credit card information so I thought it was *** *** and I gave my payment informationIt turns out *** stole my payment for a ticket for one personI wasn't even trying to buy this productI believe I was fished or they used a virus to change my Web page to take my moneyI called them to complain and they never pickedBut they pick up right away if you say you want to book a reservationAnd there is no refunds
On 11/7/2016, booked a flight via Justfly*** from Los Angeles to Italy for travel dates from 4/to 4/13/My reservation for that booking is ***, and my Airline reference number is ***Today, I received an email saying that there is a significant change to my itinerary, asking me to contact Air Berlin as soon as possible at *** to discuss the change and confirm my new flight optionsI tried to call the number to contact Air Berlin many times but phone line's busy tone is always onI finally called Justfly at *** *** and asked the customer service lady to check on what changes that she can find out about my itineraryShe checked for a while and told me my flight changes via a phone and rushed to hang up on meI told her that I need her to send me an email, so that I can review the changes to make sure what I heard from her on the phoneShe told me that my flight dates are not changed, just my flight time got changedShe told me that I will rece
I booked a flight with them, but at some point, somehow, the wrong date was bookedI called to see if there was anyway they could help, and said they could if I paid an extra $dollarsI called the airline I booked through and they said they could defiantly help, but once I mentioned Justfly they said they could not help me, but the did say if I would have booked through them I would not cost me $dollars to fixThen after complaining on twitter as a warning in hopes that no one else would book with them, they contacted me and informed me that someone would call me from their escalation team, seven hours later and nothingI then contacted them instead and then after informing me the travel agent couldn't do anything they put me to a supervisor who also could not do anything for meSo ultimately they can not help anyoneThey are a business on making money off people and of not caring whether or not you do business with them againThey also charged me for picking seats but the airline itself does not
Do not use JustFly to book flights, hotels, etc They are terrible! They say you can make changes or cancel your reservations within hoursWhat they don't tell you is that there is a $charge to do that That information is buried in less than legible script deep into the propaganda on their websiteThe customer service rep was terrible!
NEVER use JustFly to book your reservations unless you enjoy being taken advantage of
I am writing this letter in regards to the terrible experience I had in my business dealings with the business justfly***On December 24th, I booked two tickets under the same names and destinations as well as the same email address attached to the ticketsOn the justfly*** website, they clearly advertised that reservations can be made and cancelled for a full refund with no penalty or fees within hours of the bookingAfter I made these online bookings I realized that the dates were not correct and they needed to be cancelledI immediately called justfly*** and gave them the only number that I saw on the paperworkI also gave the agent my full name, my email address, my travel partner’s full name, and the name of the travel origins and destinationsI told them that these all needed to be cancelled, and they said they could do this for meAfter not seeing the full refund to my credit card by December 28th, I called justfly*** again and inquired as to why it had not be
I made purchased airline tickets for Charleston, SC and they send my tickets for Charleston, WV I asked them make changes but they want to charge me another to do this when it was their mistake and I contact as soon as I noticed the mistakeThey also charged me another for taxes and other fees which stated on their website the the purchased price of the airline tickets includes taxes and fees except for baggage feesI have try to resolve this issue by calling them several times but they just give me the run around and when I ask to speak to the supervisor they ignore meWhen I ask for their full name they just give me their first name onlyI am sure these people are scamming people out of moneyAll I want a full refund because I asked to make changes to as far as my travel destination but at this point I am better off get a full refund because now I am weary about conducting business with them
Stay away from Just Fly!!! I booked a round trip flight in August, and they contacted me in October with a schedule change that left me with no time to make my connecting flightTogether we agreed they could not offer a satisfactory connection, but would not allow me to cancel the entire trip, just the return leg with the scheduling issueSo I cancelled and then book on my own for a returnJUst fly agreed to refund my $in 6-weeksAfter weeks I called and was kept on the phone for over an hour to be told they would now refund in another 6-weeksI raised a fuss, and now they say I will receive in 7-business daysIf not, I suspect I'm in for another hour or more trying to resolve this with a person who apologizes a lot but can't get anything taken care ofI asked to speak to a supervisor, but that didn't happenAlso requested a confirming email, and even that takes hoursAargh!
Travel insurance got added to my flight purchase without my approvalOn trying to call the company, I was on hold for many hours total, for multiple triesStill have not managed to get throughI am now placing a dispute with the credit card companyShameful underhand practiceDon't do business with them!
They were unable to make a change to my flight due to "we are unable to obtain a price for the flight you wish to change it toBut they were unable to change it for ANY other flight on ANY other dayThey also quoted $for the change fee, where their website says it would be $
I was trying to book a multi destination trip through KayakKayak quoted two different carriers so we had to book with two different websitesFirst booking for the middle leg was fine with Volaris, then we got to Justfly***I filled out all the information, selected our seats (planes were less than half full) and clicked book, it said that price was no longer available, and the price had gone from $to $per ticketSo I started over again to see if I could get another price, got quoted the same price again by Justfly***, proceeded to book my four tickets again, plane seat availability was the exact same as five minutes earlier, clicked book, was told again that the price was no longer availableRepeated again ten minutes later, exact same thing happenedCalled them to complain that now I have a booking for the middle part of my trip but not the first and last legs, and asked them what's going on, and they said it's dynamic pricingI said no that's not dynamic pricing, th
After booking a flight I discovered the date was incorrect on my confirmation emailI noticed on the website it states free cancelation within hoursSo I called and they told me if I don't pay them $they aren't going to cancel my flight and its non refundableThey tried to explain that was their policy and they can't assist me any further or speak with me unless I pay $
I purchased tickets for my family of to Europe and had a work conflict that made taking the trip difficult, not impossibleI called in to just fly to check on cancellation policyThe customer service rep ended up cancelling my trip reservation without my consentI was then subsequently informed that the trip was non refundable and to proceed filing a claim with my travel protection policyAll advice suggested by Just fly has been unsuccessful in refunding my expenseI cannot believe I am being made responsible to pay for a trip I did not make or authorize to cancelPlease helpThank you
On May 12th of this year we purchased tickets from Justfly.comWe were flying from Cleveland to Myrtle BeachWe typed in the wrong day and didn' realize it till after.I called right back to change the day and was told I would have to rebookAfter rebooking I was told they would refund me my $oF COURSE IN WOULD HAVE TO PAY A $CANCELLATION FEE two other small fees of $and $29.90of which was put back in my bank, but not my original costI have talked todifferent people who didn't speak understandable EnglishAll of which said refund within days.It is almost days and still nothingJust seem to be getting the run aroundThe put the small amounts back but not the actual booking amount
They are a total scamI cancelled a flight, paid the cancellation fee to keep the credit of the cost of the cancelled flight to my account, then they would not let me use the credit even thought they said it could be used in the next year on a domestic flightI paid the cancellation fee and then a week later went to use the credit and they literally would not let meThey triple or quadruple the flight cost that is shown on their site and on the airlines' sites in order for you to use the credit, even though you've paid it and its just a credit to your accountI spent numerous hours with them on the phone with different people and supervisorsI travel with airlines monthly and have never had an issueThey had me on countless holds and they changed their policy/instructions multiple timesThey make up rules as they go just to keep your moneyIf I knew the credit couldnt be used I wouldve just kept my flight! They lied to meEventually they put me on hold again and hung up on meWhat kind of reputable company hangs up on paid customers? I have thousands of social media followers and I will be sharing this informationDO NOT BOOK WITH JUSTFLY
I booked my flight through justfly*** and it said I could select my seat for the flightsWhen I paid for the ticket the site said that seating assignment was not availableI paid $Since I couldn't pick my seat I went to the American Airlines site to see if I could get seat thereI saw that the fare should have been $including all fees and chargesI called justfly*** to see why the difference and they said it was because of the seating assignmentI told them I could not get seat on their site but they said they would not remove the charge because they allowed me to be able to choose the seat on the Airline siteI again told them the price should have been the same as on American Airlines and they refused to take the seat assignment charge offI was put on hold times
Terrible service, would never recommendI called to book a flight, asked about seating and was told by agent on separate occasion where I would be sittingThey cannot assign seats, found this out laterTicket showed up in my inbox with no assignment, I called back asked for a supervisor, was hung up onCalled back again, took min of my time to get a refund, refund can take up to business daysWould absolutely never recommend to anyone
I bought airticket for a friend *** *** *** with my debit card from justfly*** but Jfk from New York not from New Jersey I cancelled after I spoke with *** that it must be from New YorkI spoke with *** customer service representative for Justfly***She wanted to speak with *** *** for her authorization for me to speak on her behalfI called *** and with*** representing justfly*** and we spoke in a conference call.*** said the will refund my money within to daysThat the will take dollars from the $dollarsI said no is within hours and less than hours that I need to be refunded percentToday 10/18/I called Justfly customer service and spoke with *** about 3.10pm eastern time that am yet to get my refundShe said she has to speak with *** * *** the Justfly representative that *** already spoken to her on 10/6/that I bought the ticket,is more than days she sai
I recently booked my honeymoon flights to Europe through JustFl*** and although I thought all was okay and the online reservations went well, I later found out that the fee I paid for seat assignments is misleading advertisement and essentially, you get NOTHING for this fee and serviceAfter booking my flights and "reserving" seats on some of the flights, several days later, I logged in to the airline company's website to check on my reservations and found that my seats had not been reservedI contacted the airline and was told that the seats had not been reserved by the booking third party (JustF*), so essentially, I paid a fee for the seats reservations and got nothing in returnI proceeded to reserve my own seats via the airline's website and that resolved the issueI contacted the JustFl*** customer service and was given the third degree and the customer rep on the phone acted obstinate and aggresiveBottom line, JustFl*** is a scam!
I have a booking confirmation reference * *** on sep.10,for Adults for $with CSA Travel Protection from nov.10,to Jan.17,with justfly*** them on sep.14,I the send and e-mail with a cancellation, and the same date I call the justfly*** at and try to resolve this matter with this company that try to offer another deal even more expensive that I not accepts, after more than hour that I was insisted to talk this matter with a the manager or supervisor or even another worker, I decided to complaints since they do not have the intensions of resolve this issue, Note that I call the air line who is Copa Airline and they tell me that is was Justly*** mistake on falling to perform my duties Please help *** tele***
I was online at *** *** website buying a family vacationI was having a hard time registering on their siteSomehow it asked for my credit card information so I thought it was *** *** and I gave my payment informationIt turns out *** stole my payment for a ticket for one personI wasn't even trying to buy this productI believe I was fished or they used a virus to change my Web page to take my moneyI called them to complain and they never pickedBut they pick up right away if you say you want to book a reservationAnd there is no refunds
On 11/7/2016, booked a flight via Justfly*** from Los Angeles to Italy for travel dates from 4/to 4/13/My reservation for that booking is ***, and my Airline reference number is ***Today, I received an email saying that there is a significant change to my itinerary, asking me to contact Air Berlin as soon as possible at *** to discuss the change and confirm my new flight optionsI tried to call the number to contact Air Berlin many times but phone line's busy tone is always onI finally called Justfly at *** *** and asked the customer service lady to check on what changes that she can find out about my itineraryShe checked for a while and told me my flight changes via a phone and rushed to hang up on meI told her that I need her to send me an email, so that I can review the changes to make sure what I heard from her on the phoneShe told me that my flight dates are not changed, just my flight time got changedShe told me that I will rece
I booked a flight with them, but at some point, somehow, the wrong date was bookedI called to see if there was anyway they could help, and said they could if I paid an extra $dollarsI called the airline I booked through and they said they could defiantly help, but once I mentioned Justfly they said they could not help me, but the did say if I would have booked through them I would not cost me $dollars to fixThen after complaining on twitter as a warning in hopes that no one else would book with them, they contacted me and informed me that someone would call me from their escalation team, seven hours later and nothingI then contacted them instead and then after informing me the travel agent couldn't do anything they put me to a supervisor who also could not do anything for meSo ultimately they can not help anyoneThey are a business on making money off people and of not caring whether or not you do business with them againThey also charged me for picking seats but the airline itself does not
Do not use JustFly to book flights, hotels, etc They are terrible! They say you can make changes or cancel your reservations within hoursWhat they don't tell you is that there is a $charge to do that That information is buried in less than legible script deep into the propaganda on their websiteThe customer service rep was terrible!
NEVER use JustFly to book your reservations unless you enjoy being taken advantage of
I am writing this letter in regards to the terrible experience I had in my business dealings with the business justfly***On December 24th, I booked two tickets under the same names and destinations as well as the same email address attached to the ticketsOn the justfly*** website, they clearly advertised that reservations can be made and cancelled for a full refund with no penalty or fees within hours of the bookingAfter I made these online bookings I realized that the dates were not correct and they needed to be cancelledI immediately called justfly*** and gave them the only number that I saw on the paperworkI also gave the agent my full name, my email address, my travel partner’s full name, and the name of the travel origins and destinationsI told them that these all needed to be cancelled, and they said they could do this for meAfter not seeing the full refund to my credit card by December 28th, I called justfly*** again and inquired as to why it had not be
I made purchased airline tickets for Charleston, SC and they send my tickets for Charleston, WV I asked them make changes but they want to charge me another to do this when it was their mistake and I contact as soon as I noticed the mistakeThey also charged me another for taxes and other fees which stated on their website the the purchased price of the airline tickets includes taxes and fees except for baggage feesI have try to resolve this issue by calling them several times but they just give me the run around and when I ask to speak to the supervisor they ignore meWhen I ask for their full name they just give me their first name onlyI am sure these people are scamming people out of moneyAll I want a full refund because I asked to make changes to as far as my travel destination but at this point I am better off get a full refund because now I am weary about conducting business with them
Stay away from Just Fly!!! I booked a round trip flight in August, and they contacted me in October with a schedule change that left me with no time to make my connecting flightTogether we agreed they could not offer a satisfactory connection, but would not allow me to cancel the entire trip, just the return leg with the scheduling issueSo I cancelled and then book on my own for a returnJUst fly agreed to refund my $in 6-weeksAfter weeks I called and was kept on the phone for over an hour to be told they would now refund in another 6-weeksI raised a fuss, and now they say I will receive in 7-business daysIf not, I suspect I'm in for another hour or more trying to resolve this with a person who apologizes a lot but can't get anything taken care ofI asked to speak to a supervisor, but that didn't happenAlso requested a confirming email, and even that takes hoursAargh!
Travel insurance got added to my flight purchase without my approvalOn trying to call the company, I was on hold for many hours total, for multiple triesStill have not managed to get throughI am now placing a dispute with the credit card companyShameful underhand practiceDon't do business with them!
They were unable to make a change to my flight due to "we are unable to obtain a price for the flight you wish to change it toBut they were unable to change it for ANY other flight on ANY other dayThey also quoted $for the change fee, where their website says it would be $
I was trying to book a multi destination trip through KayakKayak quoted two different carriers so we had to book with two different websitesFirst booking for the middle leg was fine with Volaris, then we got to Justfly***I filled out all the information, selected our seats (planes were less than half full) and clicked book, it said that price was no longer available, and the price had gone from $to $per ticketSo I started over again to see if I could get another price, got quoted the same price again by Justfly***, proceeded to book my four tickets again, plane seat availability was the exact same as five minutes earlier, clicked book, was told again that the price was no longer availableRepeated again ten minutes later, exact same thing happenedCalled them to complain that now I have a booking for the middle part of my trip but not the first and last legs, and asked them what's going on, and they said it's dynamic pricingI said no that's not dynamic pricing, th
After booking a flight I discovered the date was incorrect on my confirmation emailI noticed on the website it states free cancelation within hoursSo I called and they told me if I don't pay them $they aren't going to cancel my flight and its non refundableThey tried to explain that was their policy and they can't assist me any further or speak with me unless I pay $
I purchased tickets for my family of to Europe and had a work conflict that made taking the trip difficult, not impossibleI called in to just fly to check on cancellation policyThe customer service rep ended up cancelling my trip reservation without my consentI was then subsequently informed that the trip was non refundable and to proceed filing a claim with my travel protection policyAll advice suggested by Just fly has been unsuccessful in refunding my expenseI cannot believe I am being made responsible to pay for a trip I did not make or authorize to cancelPlease helpThank you
On May 12th of this year we purchased tickets from Justfly.comWe were flying from Cleveland to Myrtle BeachWe typed in the wrong day and didn' realize it till after.I called right back to change the day and was told I would have to rebookAfter rebooking I was told they would refund me my $oF COURSE IN WOULD HAVE TO PAY A $CANCELLATION FEE two other small fees of $and $29.90of which was put back in my bank, but not my original costI have talked todifferent people who didn't speak understandable EnglishAll of which said refund within days.It is almost days and still nothingJust seem to be getting the run aroundThe put the small amounts back but not the actual booking amount
They are a total scamI cancelled a flight, paid the cancellation fee to keep the credit of the cost of the cancelled flight to my account, then they would not let me use the credit even thought they said it could be used in the next year on a domestic flightI paid the cancellation fee and then a week later went to use the credit and they literally would not let meThey triple or quadruple the flight cost that is shown on their site and on the airlines' sites in order for you to use the credit, even though you've paid it and its just a credit to your accountI spent numerous hours with them on the phone with different people and supervisorsI travel with airlines monthly and have never had an issueThey had me on countless holds and they changed their policy/instructions multiple timesThey make up rules as they go just to keep your moneyIf I knew the credit couldnt be used I wouldve just kept my flight! They lied to meEventually they put me on hold again and hung up on meWhat kind of reputable company hangs up on paid customers? I have thousands of social media followers and I will be sharing this informationDO NOT BOOK WITH JUSTFLY
I booked my flight through justfly*** and it said I could select my seat for the flightsWhen I paid for the ticket the site said that seating assignment was not availableI paid $Since I couldn't pick my seat I went to the American Airlines site to see if I could get seat thereI saw that the fare should have been $including all fees and chargesI called justfly*** to see why the difference and they said it was because of the seating assignmentI told them I could not get seat on their site but they said they would not remove the charge because they allowed me to be able to choose the seat on the Airline siteI again told them the price should have been the same as on American Airlines and they refused to take the seat assignment charge offI was put on hold times
Terrible service, would never recommendI called to book a flight, asked about seating and was told by agent on separate occasion where I would be sittingThey cannot assign seats, found this out laterTicket showed up in my inbox with no assignment, I called back asked for a supervisor, was hung up onCalled back again, took min of my time to get a refund, refund can take up to business daysWould absolutely never recommend to anyone
I bought airticket for a friend *** *** *** with my debit card from justfly*** but Jfk from New York not from New Jersey I cancelled after I spoke with *** that it must be from New YorkI spoke with *** customer service representative for Justfly***She wanted to speak with *** *** for her authorization for me to speak on her behalfI called *** and with*** representing justfly*** and we spoke in a conference call.*** said the will refund my money within to daysThat the will take dollars from the $dollarsI said no is within hours and less than hours that I need to be refunded percentToday 10/18/I called Justfly customer service and spoke with *** about 3.10pm eastern time that am yet to get my refundShe said she has to speak with *** * *** the Justfly representative that *** already spoken to her on 10/6/that I bought the ticket,is more than days she sai
Terrible customer serviceThey're not even trying to help me with anythingThey will mislead you to buy things
Be careful with them
I recently booked my honeymoon flights to Europe through JustFl*** and although I thought all was okay and the online reservations went well, I later found out that the fee I paid for seat assignments is misleading advertisement and essentially, you get NOTHING for this fee and serviceAfter booking my flights and "reserving" seats on some of the flights, several days later, I logged in to the airline company's website to check on my reservations and found that my seats had not been reservedI contacted the airline and was told that the seats had not been reserved by the booking third party (JustF
*), so essentially, I paid a fee for the seats reservations and got nothing in returnI proceeded to reserve my own seats via the airline's website and that resolved the issueI contacted the JustFl*** customer service and was given the third degree and the customer rep on the phone acted obstinate and aggresiveBottom line, JustFl*** is a scam!
I have a booking confirmation reference * *** on sep.10,for Adults for $with CSA Travel Protection from nov.10,to Jan.17,with justfly*** them on sep.14,I the send and e-mail with a cancellation, and the same date I call the justfly*** at and try to resolve this matter with this company that try to offer another deal even more expensive that I not accepts, after more than hour that I was insisted to talk this matter with a the manager or supervisor or even another worker, I decided to complaints since they do not have the intensions of resolve this issue, Note that I call the air line who is Copa Airline and they tell me that is was Justly*** mistake on falling to perform my duties Please help *** tele***