I booked tickets via JustFl*** for a flight on Spirit AirlinesFirst of all, it was not clear to me that I was booking flights via JustFly and not directly through the airlineHad I known this, I would have booked directly through the airline instead, since JustFly charges a fee for bookingSecondly, our flight reservation on Spirit did not have our infant daughter listed, even though her name and information showed up on the reservation through JustFlyWe figured it was because she was flying as a lap child (for free) and did not need a boarding pass since we didn't have a ticket for her; however after we waited through the security line we were told that she needed to have a boarding pass regardless so we had to go back to the Spirit counter and have them reissue our boarding passes to include our daughterAccording to Spirit records, our daughter was no where to be found on the reservation, so somehow JustFly did not do an accurate job of passing on the booking informationBecause of this, we almost missed our flightI am not happy with the service of JustFly and will not book with them again
I had purchased a round-trip ticket from the US to Korea using Justfly.com through ***, and my scheduled date of return was May 20thI received changes to my itinerary regarding my flight back to the US in March and immediately proceeded to call them to resolve the issueUnfortunately, Justfly.com continued to cancel and reissue my ticket throughout all of March to May (at least six different times) and even on the day of my flight on May 20th, were not able to provide me with a ticket back to the USI had called with increasing frequency and urgency as the date of my flight back to the US approached, but Justfly's representatives refused to speak to me or transfer me to their schedule changes department, telling me to wait 24-hours for my new electronic ticket to arriveI had been told this different times ever since April and when it finally seemed I was not getting a ticket, an agent finally gave me the number to *** saying I can try to contact one of the airplane
I purchase airline tickets through Justfly***Justfly*** inaccurately listed my last name as MmayfieldThe correct spelling is MayfieldWhen I called Justfly***, the representatives said both that I and my wife would have to pay a $fee to correct each ticket, or a total fee of $I said that Justfly*** had made the mistake, and thus they should pay the feeThey claimed that I should have checked the itinerary they sent me immediately rather than three weeks later, and thus it was my mistakeThat doesn't seem right to meIn attempting to resolve the problems, I called Justfly*** several times and was put on hold for approximately minutes in totalEach time they representative said that he or she would transfer me to a supervisor, I rememained on the line for about minutes and then the called automatically went to the exit survey and said goodbyeThus, even though on two occasions, the representative promised to switch me to a supervisor, both times I ended up wi
Hi purchased a ticket in May to g back to my job in Portugal and I purchased the insurance just incaseWell an emergency happened and I wanted to change my date phone calls later I was told they couldn't help me and wouldn't cancel it and told me to call the airline themselves which I did but because I went through this agency they couldn't help meSo again I called and again I was transferred and when I asked to speak to a manager I was denied they just kept ask g me why they will tell you the same thing months later this is still not resolvedThey have the worst customer service!!! Very nhappy and btw the insurance I brought? Waste of time
I purchased the tickets to travel to see my brother who has a medical condition, the next day my brother passed awayCalled the customer service to cancel explained the reasonThey requested the death documents to cancel the reservation without any penaltyI sent all documentation needed for cancelation, however, they are given hard time every time I call and check the status of the reservationEvery time I call customer service they give me conflicting story about a third party fee and airline fee.Calle the airline myself and they denied that they ever charging any fees.have been calling every single day 2-time and they had putting me on hold for 30-minutes with no answerPlease help me
Today, June 22, I bought a ticket for my daughter (years old) on 6/22/from Miami to Houston for August 3rd, one way (Just fly reservation 061-820-273)I paid $for improving from Basic Economy to EconomyThat did not show up in the ticket once paidI called justfly to either comply with what I paid for or cancelThe person in the phone told me that only my daugher *** *** could cancel or modify or authorize me, even when a minorI told the person that my daughter is 17, and she is in Italy now, and that I am buying the ticket for herI am the card holder paying with my credit cardThe person in the phone denied me the right to modify even when I am the card holder paying and my daughter is She even told me that my daughter was the card holder, which is a lieI called twice with the same resultsThey did not provided me with the policy saying that the person under should authorize me to change the ticketThey did not provide me with the name of employee
We have been dealing with Just Fly for two months in trying to cancel our tripBritish Airways says our flight can be cancelled without fees, but JustFly.com has not contaced themOne of our passengers passed away April 14th and dealing with this company has been beyond stressfulThey are untrustworthy, have giving
I Flew out of state to see a doctor thought it did not go as planI went on justfly to purchase a return ticket from Boston to Miami and when I get on the page the advertisement of the ticket was $and some centsI picked that oneAnd later when I went to use my card to purchase something to eatI find out that the justfly left me with no pennies left because instead of billing $they pulled $out of my bank card and it was all I hadI spend hours talking to them on the phone giving me different scenarios of the matterAt one point they told me I had not ticket reservation and I asked how was that possible because I did get a charge on my account from American Airline and who stole it then if I had no bookingI later in the morning when opened asked the front desk Spanish receptionist whom told me that she did not find a reservation eitherLater, I went thru all my emails again and picked up a reservation number from an email that stated that it was incompleted and neede
This is both an advertising and a return issueLast night I purchased a "round trip" flight from Dallas, Texas to Zurich Switzerland for passengers that cost just under $1,I forwarded the information to my travel partner who noticed that the tickets were not in fact round trip and that the returning flight was to Newark, NJI called the company to see what could be done to get us home rather than stuck in NJ because I'd been advertised a "round trip" but had no way home with the tickets they'd sold meThey simply offered a refund (because I'd also gotten cancellation and travel insurance) however they would not refund me the full amount and kept the amount for insurance even though the issue was with their advertisingThey then told me that it could take up to two weeks for me to get my money back, however one manager advised me that he could give me an authorization code to expedite the refund but transferred me to sales before he gave me anything elseI am currently still
I booked tickets with JustFly The next day I was sent an email notification that the price changed and they would cost an additional $ When I checked the website the price I paid was still reflected When I called JustFly they said their website had not been updated Isn't that advertisement? The original price is still up on the website but are telling me $more I will NEVER book with them again I cancelled the tickets
My daughter selected her seat assingment, and was charged $for the seat, which is ridiculous, since I paid over $for the ticket! I have NEVER been charged for a seat assignment whenever I have flown on an airlineTheir response was "she selected a seat assignment." If she hadn't, she might not have gotten on the flight! This is just wrong! I'm furious that my credit card was charged for that amount, which means the same thing is going to happen on the return!
We book our airline tickets with them in January for our trip to Los Cabos Mexico in April Since January we had several different flight times leaving Mexico....had to call Justfly and the people they have working for them was hard to understand (must live in India) and the last time we talked to them was the week before we were to leave and was told that we needed to call Delta Airlines (that is who we were flying back to the states from Mexico with) to find out flight number and time of leaving So, we had our itinerary paper from when we booked in January and the day we were to leave (April 29th) we went to the airport and gave our Confirmation number to the agent and she said it said we were flying out of San Jose California airport!!!!! NOT there at San Jose Del Cabo airport!!!!! She and another agent worked for about minutes to get us on a Delta flight out of the Mexico airport!!! Never, ever, will we use Justfly again!!!
Please, just stay awayI Booked a flight for November,3rd from Kansas City to West Palm Beach, returning on Nov,5thAfter paying for the flight and receiving a conformation message, I noticed the dates were different from the initial dates I had previously selectedI immediately contacted customer service to inform them of the error and was told that the error was on my endI then asked to speak with and was forwarded to a supervisor in an attempt to resolve what I thought was a simple and easy to fix computer errorI was inform by the supervisor that the error was on my end, and that I would have to pay a $dollar cancellation fee and from there re-book the flightI guess I should have read over the reviews before using this company, because after reading them I can see that I am not the only one this has happened toI really think they are using this process to squeeze and extra buck out of customersI will never do business with this company ever again and I advice anyone who's thinking thinking about using them to please stay away, they are rip offs!
I booked a flight for my husband and I to travel to *** ***Since there has been a change in the health of our caregiver, we have to bring the two kids (years old and year old)We understand that cancelling the flight for two and booking the flight for four would incur a cancellation feeHowever, what the booking company has decided was that we cannot apply the credit to the new booking because its new peopleThat makes absolutely no senseTwo out of the four people are the same (my husband and I)And, a booking for three people would cost $but for four people would cost $This make absolutely no senseWe just want to book and get the cheapest flight as well as have our credit apply to our new booking
Dear Revdex.com, I purchased through justfly.com round trip flight from JFK to Barcelona on December 26th that is on the carrier Air berlinAir berlin closed in August and justfly*** had knowledge of that information well beforehandJustfly realize that all tickets would be voided but failed to contact me before my trip to let me know that I can no longer use those ticketsI arrived at the airport only to learn that I cannot fly and had to buy last minute tickets at the airport to get to Madrid on a different airlineI therefore not only lost the price of the ticket, but had to pay additional money for new expensive tickets that flew into the wrong destination (Madrid), since there were no flights going into BarcelonaI had originally booked roundtrip vuweling flight from Barcelona to Madrid on Jan 27th, but because I was already flying to Madrid, I had to book the reverse trip of going from Madrid to Barcelona (as I am now flying in and out of Madrid instead of Barcelona)Therefor
I called customer service because my flight through Delta was rebooked twiceI spoke to a customer service agent with Delta...I asked if I would be able to get money back or compensation she told me yes since the de lays were due to mechanical issuesShe then told me to contact Just fly to initiate it since I booked through themI Called just fly- waited over an hour before anyone answeredI explained the situation and the rep I spoje to kept saying there was no way Delta told me that,basically saying I was lyingShe said my flight was already rebooked so I shouldnt be asking for anything else...every time I told her what Delta told me , she would not listen.She placed me on hold times to do who knows what...at some point she told me she was calling Delta and when she came back said she talked to her help desk instead of what she told me She also told me she did not care about my situationOver all,horrible customer service experience with just fly
My name is *** **My booking number is ***I purchased a round trip flight ticket from SFO to Yangon, Myanmar from justfly***However, when I reached to Singapore Changi International airport, I wasn't able to get on my connecting flight to YangonThe crew mentioned that justfly have canceled my connecting flight and they requested another paymentI then tried to contact justfly by calling their number, but they put me on hold and they weren't able to solve the issueSo I ended up paying for the connecting flight fee from Singapore to Yangon, MyanmarAfter I got back to United States and trying to get my refund, jusfly keep delaying to give me my money backThis is very unethical behavior and I would like to report this as a fraud
I purchased tickets from Salt Lake City to Honolulu for Sept 20-We were unable to make the trip and cancelled leaving a justfly credit of first reported then when I signed in to re-book the flight the travel credit said $now after three very long (over an hour each call) attempts to re-book have been told our credit is But even after checking more than combinations of flights and dates they say they cant get us flight for less than another
Be aware of this flight site the customer service is the worst you will be charged on your credit card after almost a year purchasing a ticket still got to my credit card and take money still trying to resolve the issue they will not hel
I booked tickets via JustFl*** for a flight on Spirit AirlinesFirst of all, it was not clear to me that I was booking flights via JustFly and not directly through the airlineHad I known this, I would have booked directly through the airline instead, since JustFly charges a fee for bookingSecondly, our flight reservation on Spirit did not have our infant daughter listed, even though her name and information showed up on the reservation through JustFlyWe figured it was because she was flying as a lap child (for free) and did not need a boarding pass since we didn't have a ticket for her; however after we waited through the security line we were told that she needed to have a boarding pass regardless so we had to go back to the Spirit counter and have them reissue our boarding passes to include our daughterAccording to Spirit records, our daughter was no where to be found on the reservation, so somehow JustFly did not do an accurate job of passing on the booking informationBecause of this, we almost missed our flightI am not happy with the service of JustFly and will not book with them again
I had purchased a round-trip ticket from the US to Korea using Justfly.com through ***, and my scheduled date of return was May 20thI received changes to my itinerary regarding my flight back to the US in March and immediately proceeded to call them to resolve the issueUnfortunately, Justfly.com continued to cancel and reissue my ticket throughout all of March to May (at least six different times) and even on the day of my flight on May 20th, were not able to provide me with a ticket back to the USI had called with increasing frequency and urgency as the date of my flight back to the US approached, but Justfly's representatives refused to speak to me or transfer me to their schedule changes department, telling me to wait 24-hours for my new electronic ticket to arriveI had been told this different times ever since April and when it finally seemed I was not getting a ticket, an agent finally gave me the number to *** saying I can try to contact one of the airplane
I purchase airline tickets through Justfly***Justfly*** inaccurately listed my last name as MmayfieldThe correct spelling is MayfieldWhen I called Justfly***, the representatives said both that I and my wife would have to pay a $fee to correct each ticket, or a total fee of $I said that Justfly*** had made the mistake, and thus they should pay the feeThey claimed that I should have checked the itinerary they sent me immediately rather than three weeks later, and thus it was my mistakeThat doesn't seem right to meIn attempting to resolve the problems, I called Justfly*** several times and was put on hold for approximately minutes in totalEach time they representative said that he or she would transfer me to a supervisor, I rememained on the line for about minutes and then the called automatically went to the exit survey and said goodbyeThus, even though on two occasions, the representative promised to switch me to a supervisor, both times I ended up wi
Hi purchased a ticket in May to g back to my job in Portugal and I purchased the insurance just incaseWell an emergency happened and I wanted to change my date phone calls later I was told they couldn't help me and wouldn't cancel it and told me to call the airline themselves which I did but because I went through this agency they couldn't help meSo again I called and again I was transferred and when I asked to speak to a manager I was denied they just kept ask g me why they will tell you the same thing months later this is still not resolvedThey have the worst customer service!!! Very nhappy and btw the insurance I brought? Waste of time
I purchased the tickets to travel to see my brother who has a medical condition, the next day my brother passed awayCalled the customer service to cancel explained the reasonThey requested the death documents to cancel the reservation without any penaltyI sent all documentation needed for cancelation, however, they are given hard time every time I call and check the status of the reservationEvery time I call customer service they give me conflicting story about a third party fee and airline fee.Calle the airline myself and they denied that they ever charging any fees.have been calling every single day 2-time and they had putting me on hold for 30-minutes with no answerPlease help me
Today, June 22, I bought a ticket for my daughter (years old) on 6/22/from Miami to Houston for August 3rd, one way (Just fly reservation 061-820-273)I paid $for improving from Basic Economy to EconomyThat did not show up in the ticket once paidI called justfly to either comply with what I paid for or cancelThe person in the phone told me that only my daugher *** *** could cancel or modify or authorize me, even when a minorI told the person that my daughter is 17, and she is in Italy now, and that I am buying the ticket for herI am the card holder paying with my credit cardThe person in the phone denied me the right to modify even when I am the card holder paying and my daughter is She even told me that my daughter was the card holder, which is a lieI called twice with the same resultsThey did not provided me with the policy saying that the person under should authorize me to change the ticketThey did not provide me with the name of employee
Justfly.com refuses to give refund for canceled flightAirlines tell me its up to justfly.complease look into this company!
We have been dealing with Just Fly for two months in trying to cancel our tripBritish Airways says our flight can be cancelled without fees, but JustFly.com has not contaced themOne of our passengers passed away April 14th and dealing with this company has been beyond stressfulThey are untrustworthy, have giving
I Flew out of state to see a doctor thought it did not go as planI went on justfly to purchase a return ticket from Boston to Miami and when I get on the page the advertisement of the ticket was $and some centsI picked that oneAnd later when I went to use my card to purchase something to eatI find out that the justfly left me with no pennies left because instead of billing $they pulled $out of my bank card and it was all I hadI spend hours talking to them on the phone giving me different scenarios of the matterAt one point they told me I had not ticket reservation and I asked how was that possible because I did get a charge on my account from American Airline and who stole it then if I had no bookingI later in the morning when opened asked the front desk Spanish receptionist whom told me that she did not find a reservation eitherLater, I went thru all my emails again and picked up a reservation number from an email that stated that it was incompleted and neede
This is both an advertising and a return issueLast night I purchased a "round trip" flight from Dallas, Texas to Zurich Switzerland for passengers that cost just under $1,I forwarded the information to my travel partner who noticed that the tickets were not in fact round trip and that the returning flight was to Newark, NJI called the company to see what could be done to get us home rather than stuck in NJ because I'd been advertised a "round trip" but had no way home with the tickets they'd sold meThey simply offered a refund (because I'd also gotten cancellation and travel insurance) however they would not refund me the full amount and kept the amount for insurance even though the issue was with their advertisingThey then told me that it could take up to two weeks for me to get my money back, however one manager advised me that he could give me an authorization code to expedite the refund but transferred me to sales before he gave me anything elseI am currently still
I booked tickets with JustFly The next day I was sent an email notification that the price changed and they would cost an additional $ When I checked the website the price I paid was still reflected When I called JustFly they said their website had not been updated Isn't that advertisement? The original price is still up on the website but are telling me $more I will NEVER book with them again I cancelled the tickets
My daughter selected her seat assingment, and was charged $for the seat, which is ridiculous, since I paid over $for the ticket! I have NEVER been charged for a seat assignment whenever I have flown on an airlineTheir response was "she selected a seat assignment." If she hadn't, she might not have gotten on the flight! This is just wrong! I'm furious that my credit card was charged for that amount, which means the same thing is going to happen on the return!
We book our airline tickets with them in January for our trip to Los Cabos Mexico in April Since January we had several different flight times leaving Mexico....had to call Justfly and the people they have working for them was hard to understand (must live in India) and the last time we talked to them was the week before we were to leave and was told that we needed to call Delta Airlines (that is who we were flying back to the states from Mexico with) to find out flight number and time of leaving So, we had our itinerary paper from when we booked in January and the day we were to leave (April 29th) we went to the airport and gave our Confirmation number to the agent and she said it said we were flying out of San Jose California airport!!!!! NOT there at San Jose Del Cabo airport!!!!! She and another agent worked for about minutes to get us on a Delta flight out of the Mexico airport!!! Never, ever, will we use Justfly again!!!
Please, just stay awayI Booked a flight for November,3rd from Kansas City to West Palm Beach, returning on Nov,5thAfter paying for the flight and receiving a conformation message, I noticed the dates were different from the initial dates I had previously selectedI immediately contacted customer service to inform them of the error and was told that the error was on my endI then asked to speak with and was forwarded to a supervisor in an attempt to resolve what I thought was a simple and easy to fix computer errorI was inform by the supervisor that the error was on my end, and that I would have to pay a $dollar cancellation fee and from there re-book the flightI guess I should have read over the reviews before using this company, because after reading them I can see that I am not the only one this has happened toI really think they are using this process to squeeze and extra buck out of customersI will never do business with this company ever again and I advice anyone who's thinking thinking about using them to please stay away, they are rip offs!
I booked a flight for my husband and I to travel to *** ***Since there has been a change in the health of our caregiver, we have to bring the two kids (years old and year old)We understand that cancelling the flight for two and booking the flight for four would incur a cancellation feeHowever, what the booking company has decided was that we cannot apply the credit to the new booking because its new peopleThat makes absolutely no senseTwo out of the four people are the same (my husband and I)And, a booking for three people would cost $but for four people would cost $This make absolutely no senseWe just want to book and get the cheapest flight as well as have our credit apply to our new booking
Dear Revdex.com, I purchased through justfly.com round trip flight from JFK to Barcelona on December 26th that is on the carrier Air berlinAir berlin closed in August and justfly*** had knowledge of that information well beforehandJustfly realize that all tickets would be voided but failed to contact me before my trip to let me know that I can no longer use those ticketsI arrived at the airport only to learn that I cannot fly and had to buy last minute tickets at the airport to get to Madrid on a different airlineI therefore not only lost the price of the ticket, but had to pay additional money for new expensive tickets that flew into the wrong destination (Madrid), since there were no flights going into BarcelonaI had originally booked roundtrip vuweling flight from Barcelona to Madrid on Jan 27th, but because I was already flying to Madrid, I had to book the reverse trip of going from Madrid to Barcelona (as I am now flying in and out of Madrid instead of Barcelona)Therefor
I called customer service because my flight through Delta was rebooked twiceI spoke to a customer service agent with Delta...I asked if I would be able to get money back or compensation she told me yes since the de lays were due to mechanical issuesShe then told me to contact Just fly to initiate it since I booked through themI Called just fly- waited over an hour before anyone answeredI explained the situation and the rep I spoje to kept saying there was no way Delta told me that,basically saying I was lyingShe said my flight was already rebooked so I shouldnt be asking for anything else...every time I told her what Delta told me , she would not listen.She placed me on hold times to do who knows what...at some point she told me she was calling Delta and when she came back said she talked to her help desk instead of what she told me She also told me she did not care about my situationOver all,horrible customer service experience with just fly
My name is *** **My booking number is ***I purchased a round trip flight ticket from SFO to Yangon, Myanmar from justfly***However, when I reached to Singapore Changi International airport, I wasn't able to get on my connecting flight to YangonThe crew mentioned that justfly have canceled my connecting flight and they requested another paymentI then tried to contact justfly by calling their number, but they put me on hold and they weren't able to solve the issueSo I ended up paying for the connecting flight fee from Singapore to Yangon, MyanmarAfter I got back to United States and trying to get my refund, jusfly keep delaying to give me my money backThis is very unethical behavior and I would like to report this as a fraud
I purchased tickets from Salt Lake City to Honolulu for Sept 20-We were unable to make the trip and cancelled leaving a justfly credit of first reported then when I signed in to re-book the flight the travel credit said $now after three very long (over an hour each call) attempts to re-book have been told our credit is But even after checking more than combinations of flights and dates they say they cant get us flight for less than another
Be aware of this flight site the customer service is the worst you will be charged on your credit card after almost a year purchasing a ticket still got to my credit card and take money still trying to resolve the issue they will not hel