Due to recent earthquakes, I was forced to cancel two plane tickets to Mexico City for the last weekend of September A friend and I were going to visit her home but her parents advised us not to come because of how bad things wereI called Justfly and talked to them about my situation and I was told that if I cancelled, It would cost me an additional $($per ticket) because I would be filing and a claimThey also told me that the claim would reimburse me for this feeUnfortunately, my claim was denied by the insurance company and now I'm down not only the $for the tickets but an extra $on top of thatI called Justfly just a few moments ago and they said that the they would not refund me the cancellation feeI asked for a supervisor for further explanation and she explained that they don't issue refunds and it's at the customers own risk to file a claimI explained to her that this was the first time I had heard this and that I was advised by a justly to proce
My experience with this company was completely awful from start until finishFirst their site says you can make any changes for free within hours I tried to make a change within minutes and was told I could not and if I did I would have to pay a fee of one hundred plus dollars when I mentioned what their policy says online the manager told me it was Nothing he could doThe day before my flight my flight time changed (which I’m aware happens sometimes) when I called just fly to explain to them I was flying with my younger brother & we could not be separated they told me “well we sent you an email it’s your responsibility to to call us if you’re not happy with the change” no customers service just rude and nasty I spoke with an individual by the name of *** when I asked to speak with her manager she told me “they’re just going to tell you the same thing” she then told me it’ll be a moment before I speak with a manager following by putting me on hold for about three minutesShe then got back on the line and said no supervisor would be available for as they were all “busy on other important calls” I told her I didn’t mind waitingShe placed me on hold for one minute and then hung up the phoneNo one from the company called me back about my complaintI warn all don’t use their site Lucky for me I was able to contact the airline and explain to them what happened and a nice gentleman fixed my flight for meThe deals were much better going through the airline also when I found out after making a purchaseLesson learned This experience is from November
WARNING: Stay far, far way from JUSTFLY***! I purchased my airline travel through justfly***My itinerary included a flight from Cancun, Mexico to Atlanta, Georgia on the final leg of my travelsNote that I was traveling with my family, which includes a year old and a year oldWhen we tried to cheat Aeromexico (as supposedly arranged by justfly***), I was told that Aeromexico has NO flights to Atlanta, GeorgiaSo, my family and I were left stranded in a foreign country with no means of travel home -- travel for which I had previously paid thousands of dollars! To our great fortune, a very kind gentleman from Delta Airlines helped us to find a way homeOtherwise, we would still be sitting in the Cancun airport trying to find a means of returnI will NEVER, EVER use justfly*** againAlso, this company lists discounted ticket prices that cannot be purchased(Trust meI tried multiple times, only to have the transaction NOT go through.) Again, this company is not onl
I had made a air/ car travel package purchase through Justfly***, in November, for travels in March to Miami, FloridaThe car rental agency that received the monies from my credit card was named Cartrawler***Upon arrival I learned that my car was reserved for 10:a.m., but my flight arrival was 1:p.mAs a result of this, they cancelled my reservation, and I no longer had a car rental, for my day vacation in Florida
I booked a fly on July for my family and I (people including kids and infant) departure December 24th, and return on January 26th, We spent over $5,and due to work, my husband had to change his departure date to January 4th, 2018, but we were to return together the same dayThe problem is that, early in November we call Justfly and found that my flight (San francisco- washington) had been cancelled and I was not informedI tried to get that resolved, but they told me that I will have to choose another day or get my money refundedFrom that day, I called them everyday for over a month, but they did not change their positionSo, as we were getting close to the evens (our wedding and our kids baptism) we were travelling for in Cameroon, we decided to get our money refunded including for my husband also, so that we can book another flight from a different companyTherefore, on Monday December 4th, at 4:00am, I called Justfly and requested refund for all
I booked a total of four one way tickets from San Luis Obispo, CA to Seattle, WA (for a vacation in July 2017) and then four tickets back to San Luis Obispo from SeattleI booked them on 2/12/around 7:pmI checked my email on 2/13/at 6:am (not quite hours later)to see if I had conformation and the e-tickets for my flightsI noticed on two of the tickets (return flight from Seattle to San Luis) two of the passengers middle names were wrongI called Just fly*** and asked to have the middle names changed to the correct ones (the middle names belonged to other passengers who also bought tickets-not sure how that happened in the first place)I was told they would have to charge me $a ticket to change the middle name or cancel the flight and re-purchase with the correct middle namesI told them I wasn't going to do thatJust Fly told me to call Alaska Airlines (the airline we were flying) and they would change the namesAlaska Airlines told me they were not able to
Just Fly stated my total was $When I checked my credit card statement I had extra chargesfor $and another for $I have been on the phone with them for days nowThey continue to state the charges have been reversedI sent them my bank statement as proof that they have notThey are based in India and just say the same thing over and over againI have reported it as fraud at this point because it isI googled them and found 100s of people with the same issue
I made a reservation and was misled to assume I should be making my seating assignments with them, on their site, only to discover there is an extra charge; which was then billed to my credit card as an additional chargeI spent over an hour just trying to speak to a Supv only to get a run aroundThey sneakely add the charge to my credit card as an extraThis is very confusing for the customer and reeks of taking advantage of the general public
I recieved an "Updated Itinerary" one month after purchasing a flight through Justfly with an arrival time that was hours later than my originally scheduled, purchased flightWhen I called to inquire if I could get ANY earlier flight, I was told it would be a $fee to change! This was for a DOMESTIC flightRidiculous
I booked a business class ticket with justfly.comWhen I went into check my itinerary onlineMy return flight from London disappearedI called the *** airline to revolve this and they indicated that I must call justfly.comOn an international call, I dialed justflyIt took them over min to answer the call and when they did, they had an incompetent customer service rep *** ***He completely did not know what he was doing as an indicator of poor trainingHe couldn't figure out why my flight disappear and asked me to contact the airline although I repeated told him that the airline wasn't willing to help and that that justfly had to correct itI asked for a supervisor after speaking with him for an hour and he took another hour to get a supervisor on call after I was screaming of frustrationThe supervisor finally got on the call and put the flight back on and when I asked for compensation for this international call that cost a total of $540,due to the incompetence of t
My daughter (*** ***) and I purchased airline tickets from Justly*** was rushed to the hospital and is currently in ICUI called Justly ad explained I need to cancel the flight due to a medical emergencyI was told on Nov for a non-penalty refund I needed to email the medical documentation (proof of hospitalization) to *** which I didOn Nov I called and spoke with the Justly agent and was told the email was received but not the attachmentI sent the email with the attached more timesI called Justfly back on Nov to confirm receipt of the email and attachedAt that time I was told they were received and that my email was being processedI was told to wait 24-hours to hear backToday, Nov I called JustFly to check status and was now told my email attachment was not received and my flight already went outJustfly agent (JD is her name) said they would not give me a refund and that the return flight is still openShe then said I
I booked a flight with this company and needed to cancel due to a court appearance.I was charged dollars to cancel , I was told I will not be getting my money back but I will receive credit toward my next flight , for the amount paid, with the same passengers and same airline and same destination I have been calling *** for the past hours To use my credit as I am ready to travelCustomer service pick up and connect me to a different department , I was placed on hold for two hours at a time and each time I hung up after hours and redial and still no answer It is very hard to find reasonable ticket expecially with such stipulation after being charged for cancellation flight I am not able to get my money back I am frustrated with *** customer serviceIt is 10pm at night hours later still no luck
I have to move my trip because of workI signed up for the insurance plan provided at checkout that stated it covered cancellationsWhen I called to cancel my flight I was told I have to pay $75-$just to cancel and that the insurance will not cover cancellationsI understand being charged if this situation could have been avoided, but I am now being punished for a situation out of my controlAbsolutely terrible customer service
This site is definitely scamy! I thought I'd found a good deal for a flightAfter I booked the flight, I called within minutes to find out if I could make a changeI was told that I was unable to make the change without paying a $dollar fee!! After that, I decided to cancel the flightThe Representative conferred with his Manager, and lowered the fee to $I explained to the Representative that I was going to share my experience with as many people as possible
I booked a trip with justfly*** on 3/08, for the trip I was charged a total of $for the flight and a $fee for a seat selectionOn 10/3, I was imputing the flight into my flight application on my phone and received a notification that my flight was cancelledI had to contact justfly to get confirmation that my flight was cancelled, which they seemed at first to have no knowledge ofFinally they confirmed my flight was cancelled and didn't offer to refund me or help rebookOnce I asked about receiving a refund so that I could book another flight they said they would check in to refunding me and needed to contact me back in - hours, and if they were to refund me it would be 6-weeksI then called British airways to determine why the refund took so long, where they confirmed they had not recieved my money/payment for the flight and unfortunately couldn't help meI think called justfly*** back, where they continued to give me the run around and left me on hold
I booked a flight to the Bahamas for myself and a few family membersThe cost of the flight tickets was just under $1,- this included Insurance that I had purchased for each passenger just in case we need to cancel the flightsAnyhow, I got injured in an accident and suffered a broken pelvic (in two places)Can't walkThere is no way I can stay at a cottage with stairs - so I called to cancel the flightIt turns out that they charged $for cancelling the flights and advised me that there is NO GUARANTEE that the insurance claim will pay back the cost of the flight ticketsI didn't want to pay the $cancellation fee, but I was told that I could not FILE A CLAIM unless the flights were cancelled at $Plus it was AGAIN emphasized that the insurance company may not reimburse me for the flight ticketsSo altogether I may be out $2,This is unbelievable $more than if I just had kept the flights and not gone
I recently did business with Justfly.comBe prepared to be on hold for more than hours and never speak with a supervisorMy original flight for three members of my family was cancelled due to hurricane Matthew and when I attempted to reschedule my flight it was going to cost an additional $1,When I asked the customer service representative, Cecilia #( I use that term loosely) what fees where being added and why the difference in fare was so much compared to justfly.com online prices, she relayed that I was not eligible for those prices due to not having a new reservation
I told her that a new reservation would of been made had a HURRICANE that devastated the area had not occurredShe raised her voice for the third time and told me and I quote, "if you want a cheaper flight change your dates!" I asked her what other fees are being associated and she accused me of interrupting herShe never answered my questionI requested to speak with her supervisor and told her she was being rude, and she said ," we dont have one."
I told her when I was on hold for hours when I cancelled my original flight, I spoke to a supervisor and I know they are availableShe proceeded to tell me I need to listen, and don't interruptI once again stated I am the customer and I have questions that I would like the answered and told her she was lying to me by saying she did not have a supervisor
I requested a refund and she said I am not eligible for oneI asked for any recourse with the airline and she said I can contact the airlineI once again asked for a supervisor, and she "transferred" me and the call endedWhat a coincidence
I contacted the airline and was able to adjust the fair difference to just over $I was lied too and information was withheld from me $seemed too high to pay for a fare difference and reschedule due to a natural disasterKeep your money and do not use this companyJustfly.com is dishonest and rude
I would like to place a complaint against a transaction with Justfly*** * bought a ticket with Justfly*** on 7/3/for $and also bought travel insuranceI canceled the tickets on October 5, and immediately they took money out of my checking account for cancellation penalty on October They also charged me a cancellation penalty feeThey have refused to issue a refund as promisedI have called them every two weeks since October and they keep telling me to waitI would like to file a complaint because they are not responsive and every time I am placed on hold the line is disconnectedI would like my refund as agreed for $812.16-the total ticket fees was $and so they have extracted over $from my checking account
My card was manually charged by a representative without consentI made contact with the company after realizing approximately two weeks later my card was charged for a flight that I did not book and was told an investigation would take placeThe investigation was to take up to business days as they needed to review the recording of the call made fun their rep to myself and whether or not consent was actually givenA follow up was never received and I’m now contacting regarding the investigation (2/3months later)Now I’m being told there was no investigation and they don’t have the call and nothing can be done
When booking with a JUSTFLY.com agent via phone, they never notified me of an additional charge of that the actual airline charges for your seat and carbagI found out when I tried to check inWhen I contacted them today, I was told there was nothing they could doEXTREMELY dissatisfied, out 175.00, and will NEVER use them again
Due to recent earthquakes, I was forced to cancel two plane tickets to Mexico City for the last weekend of September A friend and I were going to visit her home but her parents advised us not to come because of how bad things wereI called Justfly and talked to them about my situation and I was told that if I cancelled, It would cost me an additional $($per ticket) because I would be filing and a claimThey also told me that the claim would reimburse me for this feeUnfortunately, my claim was denied by the insurance company and now I'm down not only the $for the tickets but an extra $on top of thatI called Justfly just a few moments ago and they said that the they would not refund me the cancellation feeI asked for a supervisor for further explanation and she explained that they don't issue refunds and it's at the customers own risk to file a claimI explained to her that this was the first time I had heard this and that I was advised by a justly to proce
My experience with this company was completely awful from start until finishFirst their site says you can make any changes for free within hours I tried to make a change within minutes and was told I could not and if I did I would have to pay a fee of one hundred plus dollars when I mentioned what their policy says online the manager told me it was Nothing he could doThe day before my flight my flight time changed (which I’m aware happens sometimes) when I called just fly to explain to them I was flying with my younger brother & we could not be separated they told me “well we sent you an email it’s your responsibility to to call us if you’re not happy with the change” no customers service just rude and nasty I spoke with an individual by the name of *** when I asked to speak with her manager she told me “they’re just going to tell you the same thing” she then told me it’ll be a moment before I speak with a manager following by putting me on hold for about three minutesShe then got back on the line and said no supervisor would be available for as they were all “busy on other important calls” I told her I didn’t mind waitingShe placed me on hold for one minute and then hung up the phoneNo one from the company called me back about my complaintI warn all don’t use their site Lucky for me I was able to contact the airline and explain to them what happened and a nice gentleman fixed my flight for meThe deals were much better going through the airline also when I found out after making a purchaseLesson learned This experience is from November
WARNING: Stay far, far way from JUSTFLY***! I purchased my airline travel through justfly***My itinerary included a flight from Cancun, Mexico to Atlanta, Georgia on the final leg of my travelsNote that I was traveling with my family, which includes a year old and a year oldWhen we tried to cheat Aeromexico (as supposedly arranged by justfly***), I was told that Aeromexico has NO flights to Atlanta, GeorgiaSo, my family and I were left stranded in a foreign country with no means of travel home -- travel for which I had previously paid thousands of dollars! To our great fortune, a very kind gentleman from Delta Airlines helped us to find a way homeOtherwise, we would still be sitting in the Cancun airport trying to find a means of returnI will NEVER, EVER use justfly*** againAlso, this company lists discounted ticket prices that cannot be purchased(Trust meI tried multiple times, only to have the transaction NOT go through.) Again, this company is not onl
I had made a air/ car travel package purchase through Justfly***, in November, for travels in March to Miami, FloridaThe car rental agency that received the monies from my credit card was named Cartrawler***Upon arrival I learned that my car was reserved for 10:a.m., but my flight arrival was 1:p.mAs a result of this, they cancelled my reservation, and I no longer had a car rental, for my day vacation in Florida
I booked a fly on July for my family and I (people including kids and infant) departure December 24th, and return on January 26th, We spent over $5,and due to work, my husband had to change his departure date to January 4th, 2018, but we were to return together the same dayThe problem is that, early in November we call Justfly and found that my flight (San francisco- washington) had been cancelled and I was not informedI tried to get that resolved, but they told me that I will have to choose another day or get my money refundedFrom that day, I called them everyday for over a month, but they did not change their positionSo, as we were getting close to the evens (our wedding and our kids baptism) we were travelling for in Cameroon, we decided to get our money refunded including for my husband also, so that we can book another flight from a different companyTherefore, on Monday December 4th, at 4:00am, I called Justfly and requested refund for all
I booked a total of four one way tickets from San Luis Obispo, CA to Seattle, WA (for a vacation in July 2017) and then four tickets back to San Luis Obispo from SeattleI booked them on 2/12/around 7:pmI checked my email on 2/13/at 6:am (not quite hours later)to see if I had conformation and the e-tickets for my flightsI noticed on two of the tickets (return flight from Seattle to San Luis) two of the passengers middle names were wrongI called Just fly*** and asked to have the middle names changed to the correct ones (the middle names belonged to other passengers who also bought tickets-not sure how that happened in the first place)I was told they would have to charge me $a ticket to change the middle name or cancel the flight and re-purchase with the correct middle namesI told them I wasn't going to do thatJust Fly told me to call Alaska Airlines (the airline we were flying) and they would change the namesAlaska Airlines told me they were not able to
Just Fly stated my total was $When I checked my credit card statement I had extra chargesfor $and another for $I have been on the phone with them for days nowThey continue to state the charges have been reversedI sent them my bank statement as proof that they have notThey are based in India and just say the same thing over and over againI have reported it as fraud at this point because it isI googled them and found 100s of people with the same issue
I made a reservation and was misled to assume I should be making my seating assignments with them, on their site, only to discover there is an extra charge; which was then billed to my credit card as an additional chargeI spent over an hour just trying to speak to a Supv only to get a run aroundThey sneakely add the charge to my credit card as an extraThis is very confusing for the customer and reeks of taking advantage of the general public
I recieved an "Updated Itinerary" one month after purchasing a flight through Justfly with an arrival time that was hours later than my originally scheduled, purchased flightWhen I called to inquire if I could get ANY earlier flight, I was told it would be a $fee to change! This was for a DOMESTIC flightRidiculous
I booked a business class ticket with justfly.comWhen I went into check my itinerary onlineMy return flight from London disappearedI called the *** airline to revolve this and they indicated that I must call justfly.comOn an international call, I dialed justflyIt took them over min to answer the call and when they did, they had an incompetent customer service rep *** ***He completely did not know what he was doing as an indicator of poor trainingHe couldn't figure out why my flight disappear and asked me to contact the airline although I repeated told him that the airline wasn't willing to help and that that justfly had to correct itI asked for a supervisor after speaking with him for an hour and he took another hour to get a supervisor on call after I was screaming of frustrationThe supervisor finally got on the call and put the flight back on and when I asked for compensation for this international call that cost a total of $540,due to the incompetence of t
My daughter (*** ***) and I purchased airline tickets from Justly*** was rushed to the hospital and is currently in ICUI called Justly ad explained I need to cancel the flight due to a medical emergencyI was told on Nov for a non-penalty refund I needed to email the medical documentation (proof of hospitalization) to *** which I didOn Nov I called and spoke with the Justly agent and was told the email was received but not the attachmentI sent the email with the attached more timesI called Justfly back on Nov to confirm receipt of the email and attachedAt that time I was told they were received and that my email was being processedI was told to wait 24-hours to hear backToday, Nov I called JustFly to check status and was now told my email attachment was not received and my flight already went outJustfly agent (JD is her name) said they would not give me a refund and that the return flight is still openShe then said I
I booked a flight with this company and needed to cancel due to a court appearance.I was charged dollars to cancel , I was told I will not be getting my money back but I will receive credit toward my next flight , for the amount paid, with the same passengers and same airline and same destination I have been calling *** for the past hours To use my credit as I am ready to travelCustomer service pick up and connect me to a different department , I was placed on hold for two hours at a time and each time I hung up after hours and redial and still no answer It is very hard to find reasonable ticket expecially with such stipulation after being charged for cancellation flight I am not able to get my money back I am frustrated with *** customer serviceIt is 10pm at night hours later still no luck
I have to move my trip because of workI signed up for the insurance plan provided at checkout that stated it covered cancellationsWhen I called to cancel my flight I was told I have to pay $75-$just to cancel and that the insurance will not cover cancellationsI understand being charged if this situation could have been avoided, but I am now being punished for a situation out of my controlAbsolutely terrible customer service
This site is definitely scamy! I thought I'd found a good deal for a flightAfter I booked the flight, I called within minutes to find out if I could make a changeI was told that I was unable to make the change without paying a $dollar fee!! After that, I decided to cancel the flightThe Representative conferred with his Manager, and lowered the fee to $I explained to the Representative that I was going to share my experience with as many people as possible
I booked a trip with justfly*** on 3/08, for the trip I was charged a total of $for the flight and a $fee for a seat selectionOn 10/3, I was imputing the flight into my flight application on my phone and received a notification that my flight was cancelledI had to contact justfly to get confirmation that my flight was cancelled, which they seemed at first to have no knowledge ofFinally they confirmed my flight was cancelled and didn't offer to refund me or help rebookOnce I asked about receiving a refund so that I could book another flight they said they would check in to refunding me and needed to contact me back in - hours, and if they were to refund me it would be 6-weeksI then called British airways to determine why the refund took so long, where they confirmed they had not recieved my money/payment for the flight and unfortunately couldn't help meI think called justfly*** back, where they continued to give me the run around and left me on hold
I booked a flight to the Bahamas for myself and a few family membersThe cost of the flight tickets was just under $1,- this included Insurance that I had purchased for each passenger just in case we need to cancel the flightsAnyhow, I got injured in an accident and suffered a broken pelvic (in two places)Can't walkThere is no way I can stay at a cottage with stairs - so I called to cancel the flightIt turns out that they charged $for cancelling the flights and advised me that there is NO GUARANTEE that the insurance claim will pay back the cost of the flight ticketsI didn't want to pay the $cancellation fee, but I was told that I could not FILE A CLAIM unless the flights were cancelled at $Plus it was AGAIN emphasized that the insurance company may not reimburse me for the flight ticketsSo altogether I may be out $2,This is unbelievable $more than if I just had kept the flights and not gone
I recently did business with Justfly.comBe prepared to be on hold for more than hours and never speak with a supervisorMy original flight for three members of my family was cancelled due to hurricane Matthew and when I attempted to reschedule my flight it was going to cost an additional $1,When I asked the customer service representative, Cecilia #( I use that term loosely) what fees where being added and why the difference in fare was so much compared to justfly.com online prices, she relayed that I was not eligible for those prices due to not having a new reservation
I told her that a new reservation would of been made had a HURRICANE that devastated the area had not occurredShe raised her voice for the third time and told me and I quote, "if you want a cheaper flight change your dates!" I asked her what other fees are being associated and she accused me of interrupting herShe never answered my questionI requested to speak with her supervisor and told her she was being rude, and she said ," we dont have one."
I told her when I was on hold for hours when I cancelled my original flight, I spoke to a supervisor and I know they are availableShe proceeded to tell me I need to listen, and don't interruptI once again stated I am the customer and I have questions that I would like the answered and told her she was lying to me by saying she did not have a supervisor
I requested a refund and she said I am not eligible for oneI asked for any recourse with the airline and she said I can contact the airlineI once again asked for a supervisor, and she "transferred" me and the call endedWhat a coincidence
I contacted the airline and was able to adjust the fair difference to just over $I was lied too and information was withheld from me $seemed too high to pay for a fare difference and reschedule due to a natural disasterKeep your money and do not use this companyJustfly.com is dishonest and rude
I would like to place a complaint against a transaction with Justfly*** * bought a ticket with Justfly*** on 7/3/for $and also bought travel insuranceI canceled the tickets on October 5, and immediately they took money out of my checking account for cancellation penalty on October They also charged me a cancellation penalty feeThey have refused to issue a refund as promisedI have called them every two weeks since October and they keep telling me to waitI would like to file a complaint because they are not responsive and every time I am placed on hold the line is disconnectedI would like my refund as agreed for $812.16-the total ticket fees was $and so they have extracted over $from my checking account
My card was manually charged by a representative without consentI made contact with the company after realizing approximately two weeks later my card was charged for a flight that I did not book and was told an investigation would take placeThe investigation was to take up to business days as they needed to review the recording of the call made fun their rep to myself and whether or not consent was actually givenA follow up was never received and I’m now contacting regarding the investigation (2/3months later)Now I’m being told there was no investigation and they don’t have the call and nothing can be done
When booking with a JUSTFLY.com agent via phone, they never notified me of an additional charge of that the actual airline charges for your seat and carbagI found out when I tried to check inWhen I contacted them today, I was told there was nothing they could doEXTREMELY dissatisfied, out 175.00, and will NEVER use them again