Do not use JustFly to book flights, hotels, etc They are terrible! They say you can make changes or cancel your reservations within hoursWhat they don't tell you is that there is a $charge to do that That information is buried in less than legible script deep into the propaganda on their websiteThe customer service rep was terrible!
NEVER use JustFly to book your reservations unless you enjoy being taken advantage of
Hello my name is Nicole arroyo and I had purchased Two round-trip tickets to Orlando FloridaMy total was $I was charged an additional $from your websit but I was already charged by United airlines and delta which makes up my total of $You guys did not advise me that there was an extra fee so I would like my refund back of the $I have been on the for for hours with your customer service and they are unprofessional and horribleKnow one was helping me I talk to different people and a supervisorI had asked for the contact information for corporate and hr and was denied that informationThis is the most horrifying experience I have ever had with an airline services company! Here is the evidence, if you can please get back to me and give me my refund back of $Thank you
I am writing this letter in regards to the terrible experience I had in my business dealings with the business justfly***On December 24th, I booked two tickets under the same names and destinations as well as the same email address attached to the ticketsOn the justfly*** website, they clearly advertised that reservations can be made and cancelled for a full refund with no penalty or fees within hours of the bookingAfter I made these online bookings I realized that the dates were not correct and they needed to be cancelledI immediately called justfly*** and gave them the only number that I saw on the paperworkI also gave the agent my full name, my email address, my travel partner’s full name, and the name of the travel origins and destinationsI told them that these all needed to be cancelled, and they said they could do this for meAfter not seeing the full refund to my credit card by December 28th, I called justfly*** again and inquired as to why it had not be
Booked a flight with JustFly.com to fly from Kansas City, Mo to Dallas-FtWorth, Tx I purchased three tickets for $a ticket plus tax and service fees When I initiated the transaction, my credit card company declined one of the three tickets I received a notification from my credit card company and quickly got the situation taken care of
I then received an email from JustFly.com notifying me that one of my tickets was declinedI used the link they provided in the email to re-submit the payment information The payment showed that it went through on JustFly.com and gave me a confirmation number, then it showed up as an authorized transaction on my credit card account
I spoke with American Express, and American Airlines to ensure everything was okay and no mistakes were made by JustFly.com Representatives from both companies ensured me I was good to go Shortly after, I received a cancellation notice from JustFly.com I called their 1-number to try to have the issue resolved They would not reinstate my tickets nor honor the price they originally promised me and wanted me to resubmit my paymentThe problem was, I already had over $pending on my credit card from them and American Airlines, and another $would max my credit out leading to the payment being declinedI requested that they hold the price on my tickets until the pending payments cleared up so I could resubmit, but they refused Now I have to wait 4-business days for the charges to go away before I can try to order a flight again My fear is that I won't find rates that good again thanks to JustFly.coms' poor service
Despite many claims and assurances to the contrary, Justfly*** was not able to secure me a refund for my flight that was delayed and caused me to miss a connecting flight en route to a wedding I am out of pocket over $1,and just keep getting the run around
I purchased an itinerary for two from Justfly that indicated flight/train services from Los Angeles to Phuket, ThailandThe flight had two connecting services in China: one was a connecting flight, the other a connecting train serviceWhen I arrived to the train station to collect my train tickets with my Justfly itinerary and E-ticket confirmation number, the attendant at the train station was unable to retrieve my reservations based on insufficient information providedThe attendant expressed that the confirmation number could not locate my reservation so I was thus compelled to purchase new train tickets if I wanted to get into Shanghai on time to catch my connecting flightSince returning to the US, I have contacted Justfly a number of times, have written an official grievance and submitted it to customer care, and have spent many hours explaining my predicament to staff agents of JustflyThey have denied an issue of reimbursement on grounds that the “flight is now closed”I
I booked a flight for two people through justfly*** on March 15, On May 15, 2016, for unforeseen reasons, I called justfly*** to cancel the two flightsI was informed on the phone that there would be a $charge from justfly*** to cancel the reservation and an additional $penalty from the airline to cancel the flights, and I would receive $1,as a refund within six to eight weeksI asked for an email confirmation and was told I would receive one shortlyOn May 16, 2016, I still had not received an email confirmation that I had canceled my flight and would receive a refund so I called justfly*** back to request this confirmationI receivved an email confirming only that my flight had been canceledI then called back again to request the confirmation of the refund amountI received two emails stating in one that my flight had been canceled and then in the second one that I had been charged the $feeOn July 15, I called to inquire about the status of my re
I am so so unhappy w/this company - I was taken for an abusive misleading ride when I was looking for airline tickets Tickets were $when I purchased them less than 1/hour later I needed to change the date and didn't mind paying the change fee but the change fee ended up being $450+ w/all their charges I was on the phone w/them for hours yesterday - was willing to cancel my flights for $/ person which would have been $but they didn't want to reimburse my whole amount only the amount of the tickets which made now sense to meHIGHWAY ROBBERYNEVER EVER USE THESE LOSERSthen you cant talk to anyone in englishso so pissed!~!!!!!!!!
I purchased an airline ticket from them to the *** for $*** *** and also a $fee chargeDue to health issues, I can't goThe ticket is non refundable so I asked for creditJustfly.com said there is no credit and that I was out my moneyAfter several calls with this story, they changed their story and said the airline has to issue itI called the airline and they say credit is issued but it has to be by justfly.comAfter going back and forth numerous times, I checked the airlines site and it says their policy is justfly.com has toJustfly then changed their story and said they would issue it but on Aug when I spoke to *** he said he would issue it and send an email confirming itNo email arrivedI checked on line, the ticket is still activeI called again today, spoke with ***, he said he would issue a refund, put me on hold for minutes and then hung up on meSo then I talked to ***, livid because these people lie, lie, lie to avoid giving you yo
On 11/7/2016, booked a flight via Justfly*** from Los Angeles to Italy for travel dates from 4/to 4/13/My reservation for that booking is ***, and my Airline reference number is ***Today, I received an email saying that there is a significant change to my itinerary, asking me to contact Air Berlin as soon as possible at *** to discuss the change and confirm my new flight optionsI tried to call the number to contact Air Berlin many times but phone line's busy tone is always onI finally called Justfly at *** *** and asked the customer service lady to check on what changes that she can find out about my itineraryShe checked for a while and told me my flight changes via a phone and rushed to hang up on meI told her that I need her to send me an email, so that I can review the changes to make sure what I heard from her on the phoneShe told me that my flight dates are not changed, just my flight time got changedShe told me that I will rece
I received the worst customer service experience in my entire life through this 3rd party travel booking serviceI purchased a one way ticket to travel on Thanksgiving day, and noticed two days after booking online that there was an extra letter typo in the spelling of my last nameAfter calling their number, I was placed on hold between two representatives for approximately 1/hours, waiting to speak with a supervisor! In addition, they wanted to charge me a $reservation change fee, which based on the circumstances is absolutely absurdI called the airline directly, and they advised me to contact the TSAThe TSA was extremely helpful, and informed me that I only needed to complete a Certification of Identity form at the airport to be allowed through the TSA checkpoint, and the slight error in my last name should create an issueMy question is why didn't "Justfly" advise me of this and instead demand that I pay their outrageous reservation change fee? I will ensure that I tell all my family, friends, and colleagues about my experience, and recommend they never use this service for the travel plans
I booked a flight from Burbank CA to Shanghai China for 2/12/and due to a loss of a friend I had to cancel my vacationI was told I have to cancel through themWhen I went to their site I was offered to cancel and receive a credit for the cost of $and the wording said I could use this credit by Nov 27, to book with other partnersI WAS NOT OFFERED AN OPTION TO JUST CANCEL THE FLIGHTWhen I went in to see if I could use the credit, it is showing me I can only apply the credit to the same exact itineraryThis fact was NOT listed on their websiteThis should have been disclosed because if it was I would not have chosen that option as I do not wish to go to China now and that is why I canceledWhen I spoke to their agent they just kept repeating that I chose the"credit" option but there WAS NO OTHER OPTIONThey are stating this is strictly because this is an international flightI understand United's rules and I am not questioning themI am fighting the fact that Just
On 4/7/18, I bought two tickets for $each for my daughter and her boyfriend from LA, CA to Ontario, Canada and from there to Edinburgh, UK so they could complete a week mission trip in ScotlandUpon receiving our confirmation information, we discovered that they spelled the boyfriends last name incorrectlyOnly on letter was incorrectIt should have been an "f" instead of how they spelled it with an "s." When I contacted Justfly about the error, they asked us to send them his passport with the correct last name spelling and they agreed to contact the airlines to ask to make the correctionThey called back on two weeks later and told us that Air Canada would not make the correction and that we would have to refund the ticket, get charged a $refund fee and then buy a new ticket at the current price of $1,plus a Justfly modification fee of $They eventually offered to wave the $modification fee
I purchased three tickets to South AfricaThere was an error made and myname is listed for ticketsThere is no reason I would purchase two tickets for the same flightOne is for my daughterThey will not change the nameThe airline would but they won'tNow I have two tickets for the same flight with my name!!
I was trying to book a multi destination trip through KayakKayak quoted two different carriers so we had to book with two different websitesFirst booking for the middle leg was fine with Volaris, then we got to Justfly***I filled out all the information, selected our seats (planes were less than half full) and clicked book, it said that price was no longer available, and the price had gone from $to $per ticketSo I started over again to see if I could get another price, got quoted the same price again by Justfly***, proceeded to book my four tickets again, plane seat availability was the exact same as five minutes earlier, clicked book, was told again that the price was no longer availableRepeated again ten minutes later, exact same thing happenedCalled them to complain that now I have a booking for the middle part of my trip but not the first and last legs, and asked them what's going on, and they said it's dynamic pricingI said no that's not dynamic pricing, th
Misleading advertising practicesI purchased an air ticket to an international destination on justly*** based on the representation that it was a non-stop flight (in fact the itinerary I have from them states it to be a non stop flight)It turns out that the flight has a hidden stop on my return journey to the US, to refuel for two hours (and passengers will not disembark)The definition of a non stop flight is "one that does not have any intermediate stops"Moreover, the refueling stop cannot be cited as one that is necessary to be made on any flight of this distance because the duration of flight is too long to be made without refueling - as my outbound flight on this ticket, with the same carrier and between the same destinations flies non stopUnscrupulous companies like justly*** lure prospective passengers into lower fares by making inaccurate disclosures of what they are actually being soldI would speculate that their prices are in fact no lower than any others - but th
My Wife is about to pull her hair, JustFly.com is a Case Study of Poor Customer ServiceWe called more than times in last days, every call waited average minutes to talk to a rep and then every freaking call got automatically disconnected after 30-minutesThey all ask for a callback number upfront and they NEVER CALL back (no matter what you tell about your previous calls)We are stuck with them because we have Cancelled tickets credit to useThe website does not allow to book for that credit either
I booked a round trip ticket from this company well ahead of my travel dateAbout two months to the date of my travel, I received an email from them to call them as there has been an "airline initiated change to my itinerary"I called them and they confirmed the changes and I agreed to the changesAbout three weeks later, I received a similar email saying the same thingThis time they offered me a route that had about Six stops and I told them that I could not accept thatI was put on hold and after a few minutes, another option was quoted and I accepted that change
Two weeks later, I called the airline to reserve seats for my round-trip itinerary for my flight and the airline told me that I only they only have me down for only one way and I had no return booking with themI was shockedI called justfly.com and they told me that the airline had cancelled that flight (not true as I found out from the airline itself)I asked when I was going to be told of this change considering the fact that I was leaving in a few daysThe rep re-booked me for a return trip which was exactly the same as the original itinerary that they cancelled the first time they told me that itinerary was no longer available
Having learnt my lesson, I called the airline to confirm that I do actually have a seats on the plane and they told me that they do have on a flight that was leaving a day later than the itinerary that Justfly.com emailed meI called Justfly.com again and they said that they will fix the discrepancy within 24hrsI am writing this almost 48hrs later and they still have not fixed itMore than months was when I booked this itinrary and I still don't know if I have a seat on a plane or not and I cannot get my money back either
The representatives do not speak English and they totally misunderstand what you tell them and repeat scripted sentences without any consideration to your issueAs one of the representatives was talking to meI overheard another representative repeating the same exact sentence to another customerIt is a terrible company
I booked plane tickets from Detroit to Beijing on April for our families total adults, one kidwith two transactions: *** *** *** Please see the following tickets When I called, the sales lady told me I don't need to transfer my luggage and h min layover is enough for transfer airporton Aug 10, I called the airline, they told me we need to transfer luggage and we cannot make it in h 29minThis is invalid ticketsI contacted the customer service, nobody answered the phone for two whole days and I waited for hours and hours, finally I called for the manager, manager said they don't care if the ticket is valid, the only option is to cancel the tickets which will cost us $cancellation feeI have no other choice but paid $fine and book new tickets in a much higher rate because of the departure date is less than daysUnited Flight 11:35am TueAug Detroit, MI (DTW) 1:21pm TueAug Newark, NJ (EWR) 3h 29m layover in Newark Air China F
At approximately 2:45pm EST, I booked a flight with Frontier Airlines using JustFly***The charge was pending on my debit cardShortly after, I received a booking confirmation via email with a Frontier Airlines confirmationI then visited Frontier Airlines' website to confirm my flight using the confirmation number provided by JustFly***; however, the booking did not existI confirmed with a Frontier Airlines agent via telephone that there was no reservation under that confirmation numberI then called JustFly***'s customer service number and spoke directly with an agentI expressed my concern regarding the above and asked if I should book through another siteShe assured and guaranteed that the electronic tickets would be sent via email in hours or lessI then asked for her name and employee ID in case I needed to refer to our conversationShe gave her first name but did not disclose the employee ID and stated that the call was recorded if I needed a referenceAlmost
Do not use JustFly to book flights, hotels, etc They are terrible! They say you can make changes or cancel your reservations within hoursWhat they don't tell you is that there is a $charge to do that That information is buried in less than legible script deep into the propaganda on their websiteThe customer service rep was terrible!
NEVER use JustFly to book your reservations unless you enjoy being taken advantage of
Hello my name is Nicole arroyo and I had purchased Two round-trip tickets to Orlando FloridaMy total was $I was charged an additional $from your websit but I was already charged by United airlines and delta which makes up my total of $You guys did not advise me that there was an extra fee so I would like my refund back of the $I have been on the for for hours with your customer service and they are unprofessional and horribleKnow one was helping me I talk to different people and a supervisorI had asked for the contact information for corporate and hr and was denied that informationThis is the most horrifying experience I have ever had with an airline services company! Here is the evidence, if you can please get back to me and give me my refund back of $Thank you
I am writing this letter in regards to the terrible experience I had in my business dealings with the business justfly***On December 24th, I booked two tickets under the same names and destinations as well as the same email address attached to the ticketsOn the justfly*** website, they clearly advertised that reservations can be made and cancelled for a full refund with no penalty or fees within hours of the bookingAfter I made these online bookings I realized that the dates were not correct and they needed to be cancelledI immediately called justfly*** and gave them the only number that I saw on the paperworkI also gave the agent my full name, my email address, my travel partner’s full name, and the name of the travel origins and destinationsI told them that these all needed to be cancelled, and they said they could do this for meAfter not seeing the full refund to my credit card by December 28th, I called justfly*** again and inquired as to why it had not be
Booked a flight with JustFly.com to fly from Kansas City, Mo to Dallas-FtWorth, Tx I purchased three tickets for $a ticket plus tax and service fees When I initiated the transaction, my credit card company declined one of the three tickets I received a notification from my credit card company and quickly got the situation taken care of
I then received an email from JustFly.com notifying me that one of my tickets was declinedI used the link they provided in the email to re-submit the payment information The payment showed that it went through on JustFly.com and gave me a confirmation number, then it showed up as an authorized transaction on my credit card account
I spoke with American Express, and American Airlines to ensure everything was okay and no mistakes were made by JustFly.com Representatives from both companies ensured me I was good to go Shortly after, I received a cancellation notice from JustFly.com I called their 1-number to try to have the issue resolved They would not reinstate my tickets nor honor the price they originally promised me and wanted me to resubmit my paymentThe problem was, I already had over $pending on my credit card from them and American Airlines, and another $would max my credit out leading to the payment being declinedI requested that they hold the price on my tickets until the pending payments cleared up so I could resubmit, but they refused Now I have to wait 4-business days for the charges to go away before I can try to order a flight again My fear is that I won't find rates that good again thanks to JustFly.coms' poor service
Despite many claims and assurances to the contrary, Justfly*** was not able to secure me a refund for my flight that was delayed and caused me to miss a connecting flight en route to a wedding I am out of pocket over $1,and just keep getting the run around
I purchased an itinerary for two from Justfly that indicated flight/train services from Los Angeles to Phuket, ThailandThe flight had two connecting services in China: one was a connecting flight, the other a connecting train serviceWhen I arrived to the train station to collect my train tickets with my Justfly itinerary and E-ticket confirmation number, the attendant at the train station was unable to retrieve my reservations based on insufficient information providedThe attendant expressed that the confirmation number could not locate my reservation so I was thus compelled to purchase new train tickets if I wanted to get into Shanghai on time to catch my connecting flightSince returning to the US, I have contacted Justfly a number of times, have written an official grievance and submitted it to customer care, and have spent many hours explaining my predicament to staff agents of JustflyThey have denied an issue of reimbursement on grounds that the “flight is now closed”I
I booked a flight for two people through justfly*** on March 15, On May 15, 2016, for unforeseen reasons, I called justfly*** to cancel the two flightsI was informed on the phone that there would be a $charge from justfly*** to cancel the reservation and an additional $penalty from the airline to cancel the flights, and I would receive $1,as a refund within six to eight weeksI asked for an email confirmation and was told I would receive one shortlyOn May 16, 2016, I still had not received an email confirmation that I had canceled my flight and would receive a refund so I called justfly*** back to request this confirmationI receivved an email confirming only that my flight had been canceledI then called back again to request the confirmation of the refund amountI received two emails stating in one that my flight had been canceled and then in the second one that I had been charged the $feeOn July 15, I called to inquire about the status of my re
I am so so unhappy w/this company - I was taken for an abusive misleading ride when I was looking for airline tickets Tickets were $when I purchased them less than 1/hour later I needed to change the date and didn't mind paying the change fee but the change fee ended up being $450+ w/all their charges I was on the phone w/them for hours yesterday - was willing to cancel my flights for $/ person which would have been $but they didn't want to reimburse my whole amount only the amount of the tickets which made now sense to meHIGHWAY ROBBERYNEVER EVER USE THESE LOSERSthen you cant talk to anyone in englishso so pissed!~!!!!!!!!
I purchased an airline ticket from them to the *** for $*** *** and also a $fee chargeDue to health issues, I can't goThe ticket is non refundable so I asked for creditJustfly.com said there is no credit and that I was out my moneyAfter several calls with this story, they changed their story and said the airline has to issue itI called the airline and they say credit is issued but it has to be by justfly.comAfter going back and forth numerous times, I checked the airlines site and it says their policy is justfly.com has toJustfly then changed their story and said they would issue it but on Aug when I spoke to *** he said he would issue it and send an email confirming itNo email arrivedI checked on line, the ticket is still activeI called again today, spoke with ***, he said he would issue a refund, put me on hold for minutes and then hung up on meSo then I talked to ***, livid because these people lie, lie, lie to avoid giving you yo
On 11/7/2016, booked a flight via Justfly*** from Los Angeles to Italy for travel dates from 4/to 4/13/My reservation for that booking is ***, and my Airline reference number is ***Today, I received an email saying that there is a significant change to my itinerary, asking me to contact Air Berlin as soon as possible at *** to discuss the change and confirm my new flight optionsI tried to call the number to contact Air Berlin many times but phone line's busy tone is always onI finally called Justfly at *** *** and asked the customer service lady to check on what changes that she can find out about my itineraryShe checked for a while and told me my flight changes via a phone and rushed to hang up on meI told her that I need her to send me an email, so that I can review the changes to make sure what I heard from her on the phoneShe told me that my flight dates are not changed, just my flight time got changedShe told me that I will rece
I received the worst customer service experience in my entire life through this 3rd party travel booking serviceI purchased a one way ticket to travel on Thanksgiving day, and noticed two days after booking online that there was an extra letter typo in the spelling of my last nameAfter calling their number, I was placed on hold between two representatives for approximately 1/hours, waiting to speak with a supervisor! In addition, they wanted to charge me a $reservation change fee, which based on the circumstances is absolutely absurdI called the airline directly, and they advised me to contact the TSAThe TSA was extremely helpful, and informed me that I only needed to complete a Certification of Identity form at the airport to be allowed through the TSA checkpoint, and the slight error in my last name should create an issueMy question is why didn't "Justfly" advise me of this and instead demand that I pay their outrageous reservation change fee? I will ensure that I tell all my family, friends, and colleagues about my experience, and recommend they never use this service for the travel plans
I booked a flight from Burbank CA to Shanghai China for 2/12/and due to a loss of a friend I had to cancel my vacationI was told I have to cancel through themWhen I went to their site I was offered to cancel and receive a credit for the cost of $and the wording said I could use this credit by Nov 27, to book with other partnersI WAS NOT OFFERED AN OPTION TO JUST CANCEL THE FLIGHTWhen I went in to see if I could use the credit, it is showing me I can only apply the credit to the same exact itineraryThis fact was NOT listed on their websiteThis should have been disclosed because if it was I would not have chosen that option as I do not wish to go to China now and that is why I canceledWhen I spoke to their agent they just kept repeating that I chose the"credit" option but there WAS NO OTHER OPTIONThey are stating this is strictly because this is an international flightI understand United's rules and I am not questioning themI am fighting the fact that Just
On 4/7/18, I bought two tickets for $each for my daughter and her boyfriend from LA, CA to Ontario, Canada and from there to Edinburgh, UK so they could complete a week mission trip in ScotlandUpon receiving our confirmation information, we discovered that they spelled the boyfriends last name incorrectlyOnly on letter was incorrectIt should have been an "f" instead of how they spelled it with an "s." When I contacted Justfly about the error, they asked us to send them his passport with the correct last name spelling and they agreed to contact the airlines to ask to make the correctionThey called back on two weeks later and told us that Air Canada would not make the correction and that we would have to refund the ticket, get charged a $refund fee and then buy a new ticket at the current price of $1,plus a Justfly modification fee of $They eventually offered to wave the $modification fee
I purchased three tickets to South AfricaThere was an error made and myname is listed for ticketsThere is no reason I would purchase two tickets for the same flightOne is for my daughterThey will not change the nameThe airline would but they won'tNow I have two tickets for the same flight with my name!!
I was trying to book a multi destination trip through KayakKayak quoted two different carriers so we had to book with two different websitesFirst booking for the middle leg was fine with Volaris, then we got to Justfly***I filled out all the information, selected our seats (planes were less than half full) and clicked book, it said that price was no longer available, and the price had gone from $to $per ticketSo I started over again to see if I could get another price, got quoted the same price again by Justfly***, proceeded to book my four tickets again, plane seat availability was the exact same as five minutes earlier, clicked book, was told again that the price was no longer availableRepeated again ten minutes later, exact same thing happenedCalled them to complain that now I have a booking for the middle part of my trip but not the first and last legs, and asked them what's going on, and they said it's dynamic pricingI said no that's not dynamic pricing, th
Misleading advertising practicesI purchased an air ticket to an international destination on justly*** based on the representation that it was a non-stop flight (in fact the itinerary I have from them states it to be a non stop flight)It turns out that the flight has a hidden stop on my return journey to the US, to refuel for two hours (and passengers will not disembark)The definition of a non stop flight is "one that does not have any intermediate stops"Moreover, the refueling stop cannot be cited as one that is necessary to be made on any flight of this distance because the duration of flight is too long to be made without refueling - as my outbound flight on this ticket, with the same carrier and between the same destinations flies non stopUnscrupulous companies like justly*** lure prospective passengers into lower fares by making inaccurate disclosures of what they are actually being soldI would speculate that their prices are in fact no lower than any others - but th
My Wife is about to pull her hair, JustFly.com is a Case Study of Poor Customer ServiceWe called more than times in last days, every call waited average minutes to talk to a rep and then every freaking call got automatically disconnected after 30-minutesThey all ask for a callback number upfront and they NEVER CALL back (no matter what you tell about your previous calls)We are stuck with them because we have Cancelled tickets credit to useThe website does not allow to book for that credit either
I booked a round trip ticket from this company well ahead of my travel dateAbout two months to the date of my travel, I received an email from them to call them as there has been an "airline initiated change to my itinerary"I called them and they confirmed the changes and I agreed to the changesAbout three weeks later, I received a similar email saying the same thingThis time they offered me a route that had about Six stops and I told them that I could not accept thatI was put on hold and after a few minutes, another option was quoted and I accepted that change
Two weeks later, I called the airline to reserve seats for my round-trip itinerary for my flight and the airline told me that I only they only have me down for only one way and I had no return booking with themI was shockedI called justfly.com and they told me that the airline had cancelled that flight (not true as I found out from the airline itself)I asked when I was going to be told of this change considering the fact that I was leaving in a few daysThe rep re-booked me for a return trip which was exactly the same as the original itinerary that they cancelled the first time they told me that itinerary was no longer available
Having learnt my lesson, I called the airline to confirm that I do actually have a seats on the plane and they told me that they do have on a flight that was leaving a day later than the itinerary that Justfly.com emailed meI called Justfly.com again and they said that they will fix the discrepancy within 24hrsI am writing this almost 48hrs later and they still have not fixed itMore than months was when I booked this itinrary and I still don't know if I have a seat on a plane or not and I cannot get my money back either
The representatives do not speak English and they totally misunderstand what you tell them and repeat scripted sentences without any consideration to your issueAs one of the representatives was talking to meI overheard another representative repeating the same exact sentence to another customerIt is a terrible company
I booked plane tickets from Detroit to Beijing on April for our families total adults, one kidwith two transactions: *** *** *** Please see the following tickets When I called, the sales lady told me I don't need to transfer my luggage and h min layover is enough for transfer airporton Aug 10, I called the airline, they told me we need to transfer luggage and we cannot make it in h 29minThis is invalid ticketsI contacted the customer service, nobody answered the phone for two whole days and I waited for hours and hours, finally I called for the manager, manager said they don't care if the ticket is valid, the only option is to cancel the tickets which will cost us $cancellation feeI have no other choice but paid $fine and book new tickets in a much higher rate because of the departure date is less than daysUnited Flight 11:35am TueAug Detroit, MI (DTW) 1:21pm TueAug Newark, NJ (EWR) 3h 29m layover in Newark Air China F
At approximately 2:45pm EST, I booked a flight with Frontier Airlines using JustFly***The charge was pending on my debit cardShortly after, I received a booking confirmation via email with a Frontier Airlines confirmationI then visited Frontier Airlines' website to confirm my flight using the confirmation number provided by JustFly***; however, the booking did not existI confirmed with a Frontier Airlines agent via telephone that there was no reservation under that confirmation numberI then called JustFly***'s customer service number and spoke directly with an agentI expressed my concern regarding the above and asked if I should book through another siteShe assured and guaranteed that the electronic tickets would be sent via email in hours or lessI then asked for her name and employee ID in case I needed to refer to our conversationShe gave her first name but did not disclose the employee ID and stated that the call was recorded if I needed a referenceAlmost