If you really need a cheap flight be my guest to use this websiteBut make sure you are aware of what your getting intoInformation on site is in correct we fly with Frontier so we never had to pay a minor alone feeThis time we used Just scam fly.com and when you book a child it says 2-But the airline does not recognize that so you end up paying a fee of and flights where changed due to one being under and the other above If we would have know that we would have done something differentIt is misleading that they have children listed as 2-and not all airlines abide by thatWhen calling the first young lady was nice but offered no resolve and the gentleman was rude I wish I remembered there namesThe end result I was hung up on and I had to go through Delta to resolve the issueJust be aware what you are buying maybe call and ask questions and write names down If your desperate low on funds do what you must but don't be surprised if something goes wrongI could not give the review zero stars, which it deserves
I booked my flight with Just Fly on line never got my confirmation so after hours calmed to make sure my fligbt wad bookedThey said show nothing for me something must not have went through to rebook.They trasfered me and I gat a male rep he tried to charge me dollars more for flight than what wad on lineI complained and he gave it to me gor same priceI got confirmation right awayThe next day I got a confirmation for first flight so know have tickets same flightI called to cancle one of thr tickets less than hours I was told there would be a canclation fee of dollarsWhen I explained every thing he sad cant take fee awayI ask to speak to his supervisor he says just hold onHe comes back we will only charge a dollar cancellation feeI told shouldn't have to pay anything I was advised you had no reservation for me to rebookI again ask for supervisor and was told he would just tell me the samethingmin later I had to ho bake to work or would be lateI asked to have sup call me at after I got offI of course got no callI called back recording said min wait, then 13min wait then , then or moreI got a female rep on phone ask for supervisor was told she could not transfer me I could not speak to supervisor until I give my info, reluctantly I gave it to herThen ask to speak to her supervisorThen she just hung upI will dispute charve and never book with Just Fly againI had booked other flight with them but never again
I purchased a ticket through Justfly*** for $I called explaining that my ticket was purchased on the wrong date and I would like a refundThey told me I did not make the hour window even though I had confirmation with Alaska airlines confirming the cancelation and returning funds that dayAfter talking to just fly they told me I would not receive payment for to weeks with a $service chargeI told them this is not right since they were refunded immediately through Alaska Airlines with no charge or delay
Purchased airline tickets on line July 19, round trip, FIRST CLASS, Pittsburgh, Pa to Honolulu, HiFor me and my year old motherOctober 25, I received on email from JustFly informing me there is a problem with tickets I purchased and haveEven though I have the tickets the airline changed them and now I have to get different flightsTHIS IS LIE NUMBER ONEAfter an hour being on hold with JustFly I am told I can no longer fly out on the day I wanted that it has to either to a day before or day afterChoose day before now I have to attempt to get hotel room for me and my year old motherAsked several times FIRST CLASS CORRECT? Yes they are first class ticketsLIE NUMBER TWOCalled Delta Airlines, which is what I should of done to begin withWas told that the 'New" tickets were in the back of the cabin NOT FIRST CLASSAlso told that the airline doesn't take seats awayNow I am at the end of the bridge because I was NOT going to call JustFly to be lied to a thi
I canceled my flight within hours and was given a partial refund of on 8/10/16, however, I have called twice in reference to the remaining and was assured both times that it would be refunded to my account shortlyThis has not happened as of this dateMy issue was that the seating club arrangement club was advertised as $or $9, but they actually withdrew $from my account which is advertisingThese are very dishonest peopleThe booking number is ***, 8/7/Thank you for looking into this matter
I purchased a round trip ticket to Italy (booking number ***)It left July 7th and returned to Orlando JUly 15th (e ticket is ***)Total cost for this ticket was $I informed them that my passport had been stolen in Rome the night before I was leavingI contacted the Italian police and US EmbassyI had to go to the US Embassy to get an emergency passportThey didn't open til after the flight took offI contacted British Airways and the female rep I spoke with said she was notating in my account that I would not be making the flight, the circumstances surrounding the delay and (after she put me on hold to check with i'm assuming her supervisor) that I would be able to get on another flight once I got to the airportMy husband who was in the US and also called and was on hold for an hour and got a hold of a repHe said he wanted to make sure once I got to the airport there wasn't additional paperwork I needed from the US Embassy or Ita
I selected travel for 11/23-27, after paying I received and was emailed itineraryI didn't look at it the iternary until hours after the hour free change/cancellation policy., because I assumed what I booked is what I gotBut came to find out that they booked me going and returning on the same date, 11/I tried to resolve over the phone, was placed on excessive hold, while they located a supervisor, none was available, so I was given the option for the supervisor to call me back at a specific time the next dayThe supervisor never called, so I called back and was once again placed on excessive holdI finally got a supervisor ***, and she said the same exact thing as the customer rep., I asked to speak to someone above her and she would not put me through, nor would she give me the name of CEO so I could escalate the matterThis was also the week that there were report computer problems with all the airlines
On 3/8/I purchased airline tickets for my friends & I on Copa Airlines to fly from SFO-LIM via Panama RT from 5/23-6/which were already usedThe charges came on the credit card statement as charges for $Unfortunately there was an additional unauthorized charge on 3/16/of $Justfly*** has not been able to explain this unauthorized charge but says it will take 6-weeks to rectify from when I filed a complaint and sent them a copy of our CrCd statement on 5/I've spent several hours on hold and asking questions about times with their non-customer support number at ***, using Ref# ***It has gotten me nowhereWhen I called Justfly again on 6/after returning from our trip and spent another hours on hold and asking for status and the supervisor Vic Emp* *** kept saying it's in the final stages of review but can take up to 6-weeks to credit back the amountI asked what does that mean he said it's been referred to their travel
I contacted Justfly*** to resolve an error in a reservation I booked with themThey state I made an error on the dates when I booked a flight from Cincinnati, Ohto Orlando, FlI wanted the flight to depart 12/25/and return 1/3/The reservation has me departing on 1/3/and returning the same day 1/3/I wanted to change the departing flight date and was informed that there would be a fee of $per ticket and a difference in fair of approximately per ticketI booked two tickets meaning they wanted an additional $to change the outbound portion of my reservation, when my original total for round trip tickets was only $I spoke to a Supervisor and was basically told "Tough Luck" I understand paying a difference in ticket price, but to charge a penalty of $per ticket is absurd and unacceptable!
I booked two one way flights to my father's 90th birthday, totaling $ He fell ill and we needed to change our destination Justfly wanted to charge $to make the change I canceled both flights, costing $ I was clearly told, twice that to rebook and use my "credits" I needed to have the same passenger, same airline and within the US When I went to rebook, they wanted to charge me $per flight They changed the terms of the cancellation agreement - now they said that I also had to go to the same destination Do not book any flight with this company
I purchased an air ticket from justfly.com in Feb for travel in late MarchThe flights on the ticket were changed in early March so that now I am missing a connectionThe website says connection time is -hr (negative hrs) i.etake-off is before the first flight landsNote that this is an international flight requiring transit visaI need to do some preparation before I can take this flightjustfly.com does not have a chat support systemThe only option listed on their page is phoneI called them and had to wait for hrs (yes hrs) to get a representativeShe noted my complaint and said that she will forward that to airlines and you will get an emailI never got an email or a response from them ever sinceI tried calling again but I am not able to reach their customer care nowIt goes on to wait foreverI searched for their emails on google and have mailed to ***, *** etc but no response
Upon booking a flight with this company, it was never made public that cancellations were credit only for the same locationsNot only did they charge a cancellation fee of $per person but also added $per person for re-booking a flight with them for the same destination two days laterThey will not make any changes as to one person flying or two, nor will they give you a credit voucher to us as you wish or in my case need due to meeting changesThis brings a flight of $1,from *** ** ** *** *** ** to $I consider this being held hostage by a company that makes it a point to deceive the public for profitThis is no different than theft
I purchased an airline ticket for $that I was unable to useThe refused to refund any portion of the ticketOr allow me to use it for a different ticket or cancel the flightThey said it was 100% nonrefundableTheir customer service was slow and hold times were terrible and they were unwilling to do anything to help me with the situation
Called customer service line for help with an issueAttempted to change flight timeAgreed to pay a fee of $and book new flight for $I authorized that they charge my credit card for the two charges of $and $Instead, they charged my credit card for separate charges: four under JUSTFLY*** for: $600.10, $610, 00, $375, & $125; and two under Hawaiian Airlines for: $& $This seems to me like a scam, ad due to them charging me more than I authorized them to, FraudI am going to attempt to fight all the charges with my credit card company, and I will not be using them ever again in the futureI feel like they purposely misled me as a consumerWhen I called back to have this corrected, they informed me that all charges were authorized
I was trying to book two tickets, one is one-way, and the other one is round tripAfter the first ticket is booked, they told me that their website is fluctuating, and they may not help me to book the second oneThen, I would have to cancel the first one, and they charged me dollars for cancellation fee because of their technical problemI talked to their customer service, and they agree to waive the fee, and transfer me to the cancellation department, said they are ready to help me to cancel it with no feeThen, the new guy know nothing about what we talked with customer serviceI started to explain my situation and their problem againI called them hours, and they just keep on transferring me to the other department, and charged me the cancellation fee at the end
I purchased some airplane tickets from justflyI had to change the dates days later and was told that if I paid dollars I would receive a credit, I did and then found out from American Airlines there was a cancelation fee, Justfly then told me to rebook I would be charged an additional dollarsthey totally mislead me to where I paid cancelation fees, For one with little money who wanted to see his older sister who had a recent heart surgery, this is unkind and wrong!
My Stepfather just had triple bypass surgeryHim and my mother need to cancel a flight and paid for insurance through the justly.com websiteMy stepfather is in the hospital, so I called justly for him and they said that I had to pay $to cancel the flightI cannot believe that they say I have to pay more, especially since they have insurance
I made Booking with*** and within Hours of Booking, I called them to Cancel itInstead of honouring the Hours free cancellation policy, They first asked me to pay $Fee and when I Denied they reduced the fee to $I Denied to pay and told them that I would complaint with Revdex.com and Seller of Travel Licenses, However they were Least Bothered about itNever ever book with this FRAUD company ***
I booked a flight with*** after using another flight search program (CheapFlights), and was meant to get one to leave on November 17, So that was how I searched for one*** showed a flight for about $using those search parameters, so I booked a ticketOnly after did I realize the website had messed up the date and given me a departure of 11/15/I called to cancel and get the flight changed, but could not get one at an affordable priceBecause I did not change flights and had to cancel instead, my ticket was refunded but for a $feeAdrew, an agent there, promised that cancellation fee of $would be refunded if I sent screenshots showing the error on the website where the dates were changed without me seeingI sent those emails to ***, never received a response, and emailed again a week or so laterEventually I called, and was told the request had to be processed again and I should call backI called back, was told it was stil
I purchased a ticket from justfly , I company that I can not find an address or the least to say that their employees refused to give an address or phone or e-mail address so I have to work all day long to get to your pagethere was nothing when I booked about economy basic and economy standard until I received an e-mail from united showing in an email comparison between the two, so I called just fly to change to economy standard , they start giving me a long list and in few word wanted to cancel ending paying them more moneyso I can not deal with this company who the only way you deal with people in a foreign country .I want an immediate and full refund of my payment as soon as possible ,I am a years old man and do not have money to give away
If you really need a cheap flight be my guest to use this websiteBut make sure you are aware of what your getting intoInformation on site is in correct we fly with Frontier so we never had to pay a minor alone feeThis time we used Just scam fly.com and when you book a child it says 2-But the airline does not recognize that so you end up paying a fee of and flights where changed due to one being under and the other above If we would have know that we would have done something differentIt is misleading that they have children listed as 2-and not all airlines abide by thatWhen calling the first young lady was nice but offered no resolve and the gentleman was rude I wish I remembered there namesThe end result I was hung up on and I had to go through Delta to resolve the issueJust be aware what you are buying maybe call and ask questions and write names down If your desperate low on funds do what you must but don't be surprised if something goes wrongI could not give the review zero stars, which it deserves
I booked my flight with Just Fly on line never got my confirmation so after hours calmed to make sure my fligbt wad bookedThey said show nothing for me something must not have went through to rebook.They trasfered me and I gat a male rep he tried to charge me dollars more for flight than what wad on lineI complained and he gave it to me gor same priceI got confirmation right awayThe next day I got a confirmation for first flight so know have tickets same flightI called to cancle one of thr tickets less than hours I was told there would be a canclation fee of dollarsWhen I explained every thing he sad cant take fee awayI ask to speak to his supervisor he says just hold onHe comes back we will only charge a dollar cancellation feeI told shouldn't have to pay anything I was advised you had no reservation for me to rebookI again ask for supervisor and was told he would just tell me the samethingmin later I had to ho bake to work or would be lateI asked to have sup call me at after I got offI of course got no callI called back recording said min wait, then 13min wait then , then or moreI got a female rep on phone ask for supervisor was told she could not transfer me I could not speak to supervisor until I give my info, reluctantly I gave it to herThen ask to speak to her supervisorThen she just hung upI will dispute charve and never book with Just Fly againI had booked other flight with them but never again
I purchased a ticket through Justfly*** for $I called explaining that my ticket was purchased on the wrong date and I would like a refundThey told me I did not make the hour window even though I had confirmation with Alaska airlines confirming the cancelation and returning funds that dayAfter talking to just fly they told me I would not receive payment for to weeks with a $service chargeI told them this is not right since they were refunded immediately through Alaska Airlines with no charge or delay
Purchased airline tickets on line July 19, round trip, FIRST CLASS, Pittsburgh, Pa to Honolulu, HiFor me and my year old motherOctober 25, I received on email from JustFly informing me there is a problem with tickets I purchased and haveEven though I have the tickets the airline changed them and now I have to get different flightsTHIS IS LIE NUMBER ONEAfter an hour being on hold with JustFly I am told I can no longer fly out on the day I wanted that it has to either to a day before or day afterChoose day before now I have to attempt to get hotel room for me and my year old motherAsked several times FIRST CLASS CORRECT? Yes they are first class ticketsLIE NUMBER TWOCalled Delta Airlines, which is what I should of done to begin withWas told that the 'New" tickets were in the back of the cabin NOT FIRST CLASSAlso told that the airline doesn't take seats awayNow I am at the end of the bridge because I was NOT going to call JustFly to be lied to a thi
I canceled my flight within hours and was given a partial refund of on 8/10/16, however, I have called twice in reference to the remaining and was assured both times that it would be refunded to my account shortlyThis has not happened as of this dateMy issue was that the seating club arrangement club was advertised as $or $9, but they actually withdrew $from my account which is advertisingThese are very dishonest peopleThe booking number is ***, 8/7/Thank you for looking into this matter
I purchased a round trip ticket to Italy (booking number ***)It left July 7th and returned to Orlando JUly 15th (e ticket is ***)Total cost for this ticket was $I informed them that my passport had been stolen in Rome the night before I was leavingI contacted the Italian police and US EmbassyI had to go to the US Embassy to get an emergency passportThey didn't open til after the flight took offI contacted British Airways and the female rep I spoke with said she was notating in my account that I would not be making the flight, the circumstances surrounding the delay and (after she put me on hold to check with i'm assuming her supervisor) that I would be able to get on another flight once I got to the airportMy husband who was in the US and also called and was on hold for an hour and got a hold of a repHe said he wanted to make sure once I got to the airport there wasn't additional paperwork I needed from the US Embassy or Ita
I selected travel for 11/23-27, after paying I received and was emailed itineraryI didn't look at it the iternary until hours after the hour free change/cancellation policy., because I assumed what I booked is what I gotBut came to find out that they booked me going and returning on the same date, 11/I tried to resolve over the phone, was placed on excessive hold, while they located a supervisor, none was available, so I was given the option for the supervisor to call me back at a specific time the next dayThe supervisor never called, so I called back and was once again placed on excessive holdI finally got a supervisor ***, and she said the same exact thing as the customer rep., I asked to speak to someone above her and she would not put me through, nor would she give me the name of CEO so I could escalate the matterThis was also the week that there were report computer problems with all the airlines
On 3/8/I purchased airline tickets for my friends & I on Copa Airlines to fly from SFO-LIM via Panama RT from 5/23-6/which were already usedThe charges came on the credit card statement as charges for $Unfortunately there was an additional unauthorized charge on 3/16/of $Justfly*** has not been able to explain this unauthorized charge but says it will take 6-weeks to rectify from when I filed a complaint and sent them a copy of our CrCd statement on 5/I've spent several hours on hold and asking questions about times with their non-customer support number at ***, using Ref# ***It has gotten me nowhereWhen I called Justfly again on 6/after returning from our trip and spent another hours on hold and asking for status and the supervisor Vic Emp* *** kept saying it's in the final stages of review but can take up to 6-weeks to credit back the amountI asked what does that mean he said it's been referred to their travel
I contacted Justfly*** to resolve an error in a reservation I booked with themThey state I made an error on the dates when I booked a flight from Cincinnati, Ohto Orlando, FlI wanted the flight to depart 12/25/and return 1/3/The reservation has me departing on 1/3/and returning the same day 1/3/I wanted to change the departing flight date and was informed that there would be a fee of $per ticket and a difference in fair of approximately per ticketI booked two tickets meaning they wanted an additional $to change the outbound portion of my reservation, when my original total for round trip tickets was only $I spoke to a Supervisor and was basically told "Tough Luck" I understand paying a difference in ticket price, but to charge a penalty of $per ticket is absurd and unacceptable!
I booked two one way flights to my father's 90th birthday, totaling $ He fell ill and we needed to change our destination Justfly wanted to charge $to make the change I canceled both flights, costing $ I was clearly told, twice that to rebook and use my "credits" I needed to have the same passenger, same airline and within the US When I went to rebook, they wanted to charge me $per flight They changed the terms of the cancellation agreement - now they said that I also had to go to the same destination Do not book any flight with this company
I purchased an air ticket from justfly.com in Feb for travel in late MarchThe flights on the ticket were changed in early March so that now I am missing a connectionThe website says connection time is -hr (negative hrs) i.etake-off is before the first flight landsNote that this is an international flight requiring transit visaI need to do some preparation before I can take this flightjustfly.com does not have a chat support systemThe only option listed on their page is phoneI called them and had to wait for hrs (yes hrs) to get a representativeShe noted my complaint and said that she will forward that to airlines and you will get an emailI never got an email or a response from them ever sinceI tried calling again but I am not able to reach their customer care nowIt goes on to wait foreverI searched for their emails on google and have mailed to ***, *** etc but no response
Upon booking a flight with this company, it was never made public that cancellations were credit only for the same locationsNot only did they charge a cancellation fee of $per person but also added $per person for re-booking a flight with them for the same destination two days laterThey will not make any changes as to one person flying or two, nor will they give you a credit voucher to us as you wish or in my case need due to meeting changesThis brings a flight of $1,from *** ** ** *** *** ** to $I consider this being held hostage by a company that makes it a point to deceive the public for profitThis is no different than theft
I purchased an airline ticket for $that I was unable to useThe refused to refund any portion of the ticketOr allow me to use it for a different ticket or cancel the flightThey said it was 100% nonrefundableTheir customer service was slow and hold times were terrible and they were unwilling to do anything to help me with the situation
Called customer service line for help with an issueAttempted to change flight timeAgreed to pay a fee of $and book new flight for $I authorized that they charge my credit card for the two charges of $and $Instead, they charged my credit card for separate charges: four under JUSTFLY*** for: $600.10, $610, 00, $375, & $125; and two under Hawaiian Airlines for: $& $This seems to me like a scam, ad due to them charging me more than I authorized them to, FraudI am going to attempt to fight all the charges with my credit card company, and I will not be using them ever again in the futureI feel like they purposely misled me as a consumerWhen I called back to have this corrected, they informed me that all charges were authorized
I was trying to book two tickets, one is one-way, and the other one is round tripAfter the first ticket is booked, they told me that their website is fluctuating, and they may not help me to book the second oneThen, I would have to cancel the first one, and they charged me dollars for cancellation fee because of their technical problemI talked to their customer service, and they agree to waive the fee, and transfer me to the cancellation department, said they are ready to help me to cancel it with no feeThen, the new guy know nothing about what we talked with customer serviceI started to explain my situation and their problem againI called them hours, and they just keep on transferring me to the other department, and charged me the cancellation fee at the end
I purchased some airplane tickets from justflyI had to change the dates days later and was told that if I paid dollars I would receive a credit, I did and then found out from American Airlines there was a cancelation fee, Justfly then told me to rebook I would be charged an additional dollarsthey totally mislead me to where I paid cancelation fees, For one with little money who wanted to see his older sister who had a recent heart surgery, this is unkind and wrong!
My Stepfather just had triple bypass surgeryHim and my mother need to cancel a flight and paid for insurance through the justly.com websiteMy stepfather is in the hospital, so I called justly for him and they said that I had to pay $to cancel the flightI cannot believe that they say I have to pay more, especially since they have insurance
I made Booking with*** and within Hours of Booking, I called them to Cancel itInstead of honouring the Hours free cancellation policy, They first asked me to pay $Fee and when I Denied they reduced the fee to $I Denied to pay and told them that I would complaint with Revdex.com and Seller of Travel Licenses, However they were Least Bothered about itNever ever book with this FRAUD company ***
I booked a flight with*** after using another flight search program (CheapFlights), and was meant to get one to leave on November 17, So that was how I searched for one*** showed a flight for about $using those search parameters, so I booked a ticketOnly after did I realize the website had messed up the date and given me a departure of 11/15/I called to cancel and get the flight changed, but could not get one at an affordable priceBecause I did not change flights and had to cancel instead, my ticket was refunded but for a $feeAdrew, an agent there, promised that cancellation fee of $would be refunded if I sent screenshots showing the error on the website where the dates were changed without me seeingI sent those emails to ***, never received a response, and emailed again a week or so laterEventually I called, and was told the request had to be processed again and I should call backI called back, was told it was stil
I purchased a ticket from justfly , I company that I can not find an address or the least to say that their employees refused to give an address or phone or e-mail address so I have to work all day long to get to your pagethere was nothing when I booked about economy basic and economy standard until I received an e-mail from united showing in an email comparison between the two, so I called just fly to change to economy standard , they start giving me a long list and in few word wanted to cancel ending paying them more moneyso I can not deal with this company who the only way you deal with people in a foreign country .I want an immediate and full refund of my payment as soon as possible ,I am a years old man and do not have money to give away