I originally booked a roundtrip flight for two people for March 7th to March 13thThey changed my dates to Feb7-and purchased my tickets as one waysOnce I found this mistake a few days later I had to cancelThey then proceeded to charge me with what they claim was not their policy, but the airlines (a fact I later found to be untrue) for canceling (a $fee)I would like a full refund of my original ticket price which was $along with the $feeThis is unacceptableBecause of their mistakes I am now having to pay $in date change fees as well as the $they charged and am restricted with their "flight credit" of $
I had to cancel a flight to PR because of the Hurricane Maria I was leaving on 10/17/and returning on 10/27/I bought tickets for the amount of $dollars on economyIf I go and make a new booking for Feb 13, returning on March 1, justfly*** states that it costs $If I want to use the credit they gave me for $for the same flight and airline then the tickets are $I do not understand why if it is the same flight number all the way from MCI to SJU and return on economy why it costs $700+ if try to use the credit compared to $without the creditI do believe there is foul play and I would like it checkedOn top of the tickets price discrepancy compared to using the credit and not using it they charged me $to cancel the tickets that based on the material presented on the website seems they will take from the $that I already paidBut, no they charged my credit card an additional $dollars making the transaction a total of $
In August, I purchased five airline tickets through Justfly***I did this online for a trip to visit family in Viet NamI received my booking confirmation a few days laterThe "Airline confirmation" number was *** (this is an important point for later on)My wife and I own a restaurant and remembered that there is a large festival that will happen during our tripAs a result, I decided to cut my trip short and return home about one week earlyI contacted the number provided to make changes ticketI was fully expecting to pay a fee for transferring my ticketAfter being on the phone for over an hour (most of that time on hold) I was able to change my ticketI received another booking confirmation a day or two later via emailThe new "airline confirmation" number was ***Everything appeared to be in order and I was charged $for the transfer feeOn September 28, at 5:PM, I received an email from JustFly stating that immediate action was needed on my account
We booked a flight for people from Denver to LondonMy daughter got married to one of the other passengers and we needed to update her last name to hisI have now been on the phone with them for days and still it has not been updated but they have already charged my credit cardI have sent them the updated marriage license and passport showing the name changeI have been on the phone with them for over hours minimum for each callThis shouldn't be that difficult to update a last name when someone gets marriedI was told from justfly*** that they have a 3rd party that they go through to buy ticketsThis is ridiculousEverytime I call I get a different personI have to explain my situationVery frustratingThey keep telling me to call back in hoursWe are now leaving in daysI have called the airlines and they have told me justfly just has to update the last nameThe airlines stated they have nothing to do with itI am getting the run around with JustflyEvery
I booked a flight through Just Fly with the cancellation policyI had to cancel the flight, they said American Airlines charged me dollars to cancel I said okayI was supposed to have a credit for a future flightWhen I tried to book a new flight with them, they told me that to book with American Airlines, I would have to pay more dollars on top of the credit of dollars I hadI found a flight with American for dollars before the creditSo why wouldn't the price be the difference between the credit and the price of the ticket
We bought seats for a "non-stop" flightEvery email and confirmation I received stated it was "non-stop" but when we got to the airport we found out that was not the caseI have been trying to contact Justfly for months now and NO ONE has responded to meIf I could give a negative rating I wouldI am speechless with the lack of customer care and zero response I have received from themI wish I had looked at this website before purchasing tickets from them
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt ***The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
This company has built its revenue on charging their customer fees and offer no assistance when flights are cancelledMy flight was cancelled and they would not contact the air line to reschedule my flightI had to call the air line and they would in turn tell me that I have to call my travel agencyThis went on for an entire week
Due to an unfortunate incident, the death of a person close to me, I had to cancel a round trip flight from New York to LAThe airline, Virgin America instantaneously offered to refund my flight and waive any feesJustfly offered to do the same but claims it requires some confirmation from Virgin America so it can go throughThere have been two months since I first began to try and cancel the flight seemingly without any changes in this situationJustfly claims that they requested the confirmation from Virgin America and are just waiting back to receive a waiver codeHowever, they refused to give me any proof that they have requested any such documentation, refuse to allow me to speak with the department that requested this documentation, refuse to copy me on emails to Virgin AmericaI have twice called Virgin America about this issue, they are fully willing to give the waiver code and have twice called justfly with me on the phone offering to give the documentation to them immed
I am going online to book a flight with the companyThey are advertising a price showing on lineWhen you book it or call them they change the price to I fell like this is advertising
I tried purchasing airfare from this websiteMy card declined the purchase so I attempted to purchase again on another credit card (my mother purchased on her credit card for me)Now I have been charged on multiple credit cards for varying fees, all of which are more than the price I originally agreed to purchaseThe company is claiming only my card has been charged for not including insurance, which I had purchased and was included in the original total I agreed to pay (my account shows a reversal for that included insurance, but no current charge) and my mother has been charged $and the company is claiming they did not charge her at allWe continue working with them to get this sorted outTo cancel they are trying to charge a cancellation fee
I called the company on 01/30/and stated to them my husband and son were unable to make their flights due to my husband being under medical care from an injury at workI asked what should I do because the flight was the next day, the lady I spoke with then stated I needed to cancel the flightI then did what I was instructed to do as I spoke with the ladyOnce submitted I noticed a chargeThus I called this morning and was told they can’t refund my money because I canceledI told them that is what I was instructed to doThey said to bad! And to call American AirlinesDid that and American Airlines stayed they can’t do anything because it is through justfly***I sent via email the information from dr showing he could not go due to injury from workThey said nope still can’t do anything!
Avoid booking through JustFly The website removed the space in my child’s middle names and when I called just now to correct it they told me they would charge a $name change fee when their website made the change I am forced to go to the airport early to make the change directly with the airline because of their rigged website that they exploit for profitUnfortunately Kayak*** uses them and you can’t tell until you’ve booked the ticket what website you’re purchasing from Next time I will buy directly from the airline and forgo the small discount that is not worth my time being on hold with useless JustFly customer service
I attempted to make a flight reservation with this companyI finished booking a flight with them & received a confirmation email from themWithin a few hours I received an email saying the reservation was cancelledI tried booking againAgain I received confirmation emailThen hours later received email that the reservation was cancelledAbout days later there was a booking charge from this company & two separate charges for two transactions from a different company, American Cullins, not America Airlines (who the original flight reservation was with)When I tried to contact customer service, I was put on hold for extended periods of timeAnd when I asked to speak to a supervisor, on separate occasions, they outright refusedThey said would have one call me but that never happenedI am attempting to dispute this with my bank but they will probably be the ones who take the loss(We had a conference call with JustFly customer service, waited for over minutes, an
Purchased airline ticketsThey contacted me a month before the flight telling me the inbound flight time had changed and that the outbound flight was cancelled by DeltaTold me Delta would send me a refund for the outbound flightSo I made other reservations with a different airlineLater that day found out the outbound flight was never cancelled and I am still responsible for the tickets even though I made other reservationsAfter several phone calls I could not get them to refund the ticket price even though they admitted to giving me incorrect informationI now have to pay for outbound flights because I could not get a refund from the other airline iade the new reservations with
I purchased airline tickets from JustFly for myself, wife and children to fly from Chicago, IL to StThomas, USVI on December 9, and returning to Chicago on December 16, Due to Hurricane Irma my hotel the Westin StJohn has canceled all reservations through the end of the year and possibly furtherI contacted JustFly to make them aware of the situationThey told me that nothing could be done as the airlines were still flying to the locationLater on, I noticed that on the JustFly website I was given an option to cancel my flights at a cost of $but would receive a credit for future flights in the approximate amount of $1,I went ahead and canceled the flightsI then went to book new flights only to find that I could only book back to StThomas and not anywhere elseI immediately called JustFly to let them know about thisI was put on hold multiple time and eventually was hung upNo profanity was used and I never raised my voice onceI NEVER would hav
Someone fraudulently purchased a ticket with my credit card under my name (which I promptly disclosed to my bank's fraud department)I called the Justfly*** customer service line and proceeded to spend over an hour trying to explain to their call center representatives in India or wherever they outsource toWe had finally resolved that someone did fraudulently use my card and before they could tell me whose name the itinerary was in, the call droppedI proceeded to call back several times, getting stuck in the automated system and then finally getting a humanThe new person I spoke to just hung up on me because they wouldn't transfer me to a managerThis happened multiple timesMy complaint is about their call centerTheir English was hardly understandable and they did not understand what I was saying, so when I was trying to resolve such a timely problem, it just made it worse to think that they cared so little for my distress that they would hang up on meThere was no manage
I recently purchased a ticket from Justfly*** , I didn't receive the booking confirmation email as promised for my flight , I called times to ask for it and they said it was nothing they could do , so I had to cancel my flight that was a few hours later , To cancel they said it would be $dollars but I talked them down to $and in result a full refundI called days later to ask for a confirmation saying that my bank account has been notified for a request for a refund and I also never received that email I talked to approximately different people every time I called and I asked to talk to the supervisor and *** was never there
My price increased after booking our flights through Justfl***They claimed I had made upgrades for seat selection, yet we didn't have seatsWhen I went to select a seat it was charging me an additional $per flight, per person so I would have to pay a total of $for seats when supposedly thats why my price went up because I had upgraded, yet I know I did not because I never do and I thoroughly double check before confirming and purchasingJustfl*** claimed the right to have their prices increased at any time, any day, any minute or any secondThis wasn't the case because I had different browsers on two different devices running their website and the price for the exact one I purchased never decreased or increasedI know this because I kept refreshing the browsers even while I was on the phone for an hour with themThe only time it increased was after I pressed to confirm and book the flightsThis is a scamI have never been so disappointed by a company beforeEverything they claimed I disputed with facts and they still refused to admit they were in the wrong and chose not to fix itI wasn't looking to get one over them or to get free ticketsI only wanted to be charged the price I selected and purchased not the one they increased on their own
I originally booked a roundtrip flight for two people for March 7th to March 13thThey changed my dates to Feb7-and purchased my tickets as one waysOnce I found this mistake a few days later I had to cancelThey then proceeded to charge me with what they claim was not their policy, but the airlines (a fact I later found to be untrue) for canceling (a $fee)I would like a full refund of my original ticket price which was $along with the $feeThis is unacceptableBecause of their mistakes I am now having to pay $in date change fees as well as the $they charged and am restricted with their "flight credit" of $
I had to cancel a flight to PR because of the Hurricane Maria I was leaving on 10/17/and returning on 10/27/I bought tickets for the amount of $dollars on economyIf I go and make a new booking for Feb 13, returning on March 1, justfly*** states that it costs $If I want to use the credit they gave me for $for the same flight and airline then the tickets are $I do not understand why if it is the same flight number all the way from MCI to SJU and return on economy why it costs $700+ if try to use the credit compared to $without the creditI do believe there is foul play and I would like it checkedOn top of the tickets price discrepancy compared to using the credit and not using it they charged me $to cancel the tickets that based on the material presented on the website seems they will take from the $that I already paidBut, no they charged my credit card an additional $dollars making the transaction a total of $
In August, I purchased five airline tickets through Justfly***I did this online for a trip to visit family in Viet NamI received my booking confirmation a few days laterThe "Airline confirmation" number was *** (this is an important point for later on)My wife and I own a restaurant and remembered that there is a large festival that will happen during our tripAs a result, I decided to cut my trip short and return home about one week earlyI contacted the number provided to make changes ticketI was fully expecting to pay a fee for transferring my ticketAfter being on the phone for over an hour (most of that time on hold) I was able to change my ticketI received another booking confirmation a day or two later via emailThe new "airline confirmation" number was ***Everything appeared to be in order and I was charged $for the transfer feeOn September 28, at 5:PM, I received an email from JustFly stating that immediate action was needed on my account
We booked a flight for people from Denver to LondonMy daughter got married to one of the other passengers and we needed to update her last name to hisI have now been on the phone with them for days and still it has not been updated but they have already charged my credit cardI have sent them the updated marriage license and passport showing the name changeI have been on the phone with them for over hours minimum for each callThis shouldn't be that difficult to update a last name when someone gets marriedI was told from justfly*** that they have a 3rd party that they go through to buy ticketsThis is ridiculousEverytime I call I get a different personI have to explain my situationVery frustratingThey keep telling me to call back in hoursWe are now leaving in daysI have called the airlines and they have told me justfly just has to update the last nameThe airlines stated they have nothing to do with itI am getting the run around with JustflyEvery
I booked a flight through Just Fly with the cancellation policyI had to cancel the flight, they said American Airlines charged me dollars to cancel I said okayI was supposed to have a credit for a future flightWhen I tried to book a new flight with them, they told me that to book with American Airlines, I would have to pay more dollars on top of the credit of dollars I hadI found a flight with American for dollars before the creditSo why wouldn't the price be the difference between the credit and the price of the ticket
We bought seats for a "non-stop" flightEvery email and confirmation I received stated it was "non-stop" but when we got to the airport we found out that was not the caseI have been trying to contact Justfly for months now and NO ONE has responded to meIf I could give a negative rating I wouldI am speechless with the lack of customer care and zero response I have received from themI wish I had looked at this website before purchasing tickets from them
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt ***The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
This company has built its revenue on charging their customer fees and offer no assistance when flights are cancelledMy flight was cancelled and they would not contact the air line to reschedule my flightI had to call the air line and they would in turn tell me that I have to call my travel agencyThis went on for an entire week
Due to an unfortunate incident, the death of a person close to me, I had to cancel a round trip flight from New York to LAThe airline, Virgin America instantaneously offered to refund my flight and waive any feesJustfly offered to do the same but claims it requires some confirmation from Virgin America so it can go throughThere have been two months since I first began to try and cancel the flight seemingly without any changes in this situationJustfly claims that they requested the confirmation from Virgin America and are just waiting back to receive a waiver codeHowever, they refused to give me any proof that they have requested any such documentation, refuse to allow me to speak with the department that requested this documentation, refuse to copy me on emails to Virgin AmericaI have twice called Virgin America about this issue, they are fully willing to give the waiver code and have twice called justfly with me on the phone offering to give the documentation to them immed
I am going online to book a flight with the companyThey are advertising a price showing on lineWhen you book it or call them they change the price to I fell like this is advertising
I tried purchasing airfare from this websiteMy card declined the purchase so I attempted to purchase again on another credit card (my mother purchased on her credit card for me)Now I have been charged on multiple credit cards for varying fees, all of which are more than the price I originally agreed to purchaseThe company is claiming only my card has been charged for not including insurance, which I had purchased and was included in the original total I agreed to pay (my account shows a reversal for that included insurance, but no current charge) and my mother has been charged $and the company is claiming they did not charge her at allWe continue working with them to get this sorted outTo cancel they are trying to charge a cancellation fee
I called the company on 01/30/and stated to them my husband and son were unable to make their flights due to my husband being under medical care from an injury at workI asked what should I do because the flight was the next day, the lady I spoke with then stated I needed to cancel the flightI then did what I was instructed to do as I spoke with the ladyOnce submitted I noticed a chargeThus I called this morning and was told they can’t refund my money because I canceledI told them that is what I was instructed to doThey said to bad! And to call American AirlinesDid that and American Airlines stayed they can’t do anything because it is through justfly***I sent via email the information from dr showing he could not go due to injury from workThey said nope still can’t do anything!
Avoid booking through JustFly The website removed the space in my child’s middle names and when I called just now to correct it they told me they would charge a $name change fee when their website made the change I am forced to go to the airport early to make the change directly with the airline because of their rigged website that they exploit for profitUnfortunately Kayak*** uses them and you can’t tell until you’ve booked the ticket what website you’re purchasing from Next time I will buy directly from the airline and forgo the small discount that is not worth my time being on hold with useless JustFly customer service
I attempted to make a flight reservation with this companyI finished booking a flight with them & received a confirmation email from themWithin a few hours I received an email saying the reservation was cancelledI tried booking againAgain I received confirmation emailThen hours later received email that the reservation was cancelledAbout days later there was a booking charge from this company & two separate charges for two transactions from a different company, American Cullins, not America Airlines (who the original flight reservation was with)When I tried to contact customer service, I was put on hold for extended periods of timeAnd when I asked to speak to a supervisor, on separate occasions, they outright refusedThey said would have one call me but that never happenedI am attempting to dispute this with my bank but they will probably be the ones who take the loss(We had a conference call with JustFly customer service, waited for over minutes, an
my name came out as Lawheaf, instead of Lawhead, and they insisted on charging me a $fee
Purchased airline ticketsThey contacted me a month before the flight telling me the inbound flight time had changed and that the outbound flight was cancelled by DeltaTold me Delta would send me a refund for the outbound flightSo I made other reservations with a different airlineLater that day found out the outbound flight was never cancelled and I am still responsible for the tickets even though I made other reservationsAfter several phone calls I could not get them to refund the ticket price even though they admitted to giving me incorrect informationI now have to pay for outbound flights because I could not get a refund from the other airline iade the new reservations with
I purchased airline tickets from JustFly for myself, wife and children to fly from Chicago, IL to StThomas, USVI on December 9, and returning to Chicago on December 16, Due to Hurricane Irma my hotel the Westin StJohn has canceled all reservations through the end of the year and possibly furtherI contacted JustFly to make them aware of the situationThey told me that nothing could be done as the airlines were still flying to the locationLater on, I noticed that on the JustFly website I was given an option to cancel my flights at a cost of $but would receive a credit for future flights in the approximate amount of $1,I went ahead and canceled the flightsI then went to book new flights only to find that I could only book back to StThomas and not anywhere elseI immediately called JustFly to let them know about thisI was put on hold multiple time and eventually was hung upNo profanity was used and I never raised my voice onceI NEVER would hav
Someone fraudulently purchased a ticket with my credit card under my name (which I promptly disclosed to my bank's fraud department)I called the Justfly*** customer service line and proceeded to spend over an hour trying to explain to their call center representatives in India or wherever they outsource toWe had finally resolved that someone did fraudulently use my card and before they could tell me whose name the itinerary was in, the call droppedI proceeded to call back several times, getting stuck in the automated system and then finally getting a humanThe new person I spoke to just hung up on me because they wouldn't transfer me to a managerThis happened multiple timesMy complaint is about their call centerTheir English was hardly understandable and they did not understand what I was saying, so when I was trying to resolve such a timely problem, it just made it worse to think that they cared so little for my distress that they would hang up on meThere was no manage
I recently purchased a ticket from Justfly*** , I didn't receive the booking confirmation email as promised for my flight , I called times to ask for it and they said it was nothing they could do , so I had to cancel my flight that was a few hours later , To cancel they said it would be $dollars but I talked them down to $and in result a full refundI called days later to ask for a confirmation saying that my bank account has been notified for a request for a refund and I also never received that email I talked to approximately different people every time I called and I asked to talk to the supervisor and *** was never there
My price increased after booking our flights through Justfl***They claimed I had made upgrades for seat selection, yet we didn't have seatsWhen I went to select a seat it was charging me an additional $per flight, per person so I would have to pay a total of $for seats when supposedly thats why my price went up because I had upgraded, yet I know I did not because I never do and I thoroughly double check before confirming and purchasingJustfl*** claimed the right to have their prices increased at any time, any day, any minute or any secondThis wasn't the case because I had different browsers on two different devices running their website and the price for the exact one I purchased never decreased or increasedI know this because I kept refreshing the browsers even while I was on the phone for an hour with themThe only time it increased was after I pressed to confirm and book the flightsThis is a scamI have never been so disappointed by a company beforeEverything they claimed I disputed with facts and they still refused to admit they were in the wrong and chose not to fix itI wasn't looking to get one over them or to get free ticketsI only wanted to be charged the price I selected and purchased not the one they increased on their own