I booked a one-day business trip in and out of Ronald Reagan (DCA) via JustFly***, with *** inbound and *** outboundDespite providing all my details in my customer profile, including TSA Known Traveller Number, Passport, *** Skymiles # and *** AAdvantage #, these bozos had the following problems:
1) They sent my *** Skymiles number to *** to book the ticket;
2) They didn't send my TSA Precheck number to either *** or American;
3) They supplied a wholly non-existent airline confirmation number for the *** Airlines legI ended up having to call *** to figure out the snafuThinking JustFly*** might appreciate a heads up that they've got some data mapping issues, I called their support numberBad ideaminutes on hold, just to talk to a lady who was so impatient to squawk back what she thought I was describing that I'm fully confident she didn't grasp my intent, until finally I stopped her, and simply asked that she please forward the information on to their tech teamThat confused her dramaticallyMy first step after this trip is to delete my accountIf they can't map data correctly, how in the world can anyone be confident they're protecting passport and other customer informationSo, I'm outI'd recommend others stay away too
We had to cancel our original flight, but were told we'd be charged an additional $to receive a future travel credit, which we didHowever, now that we're trying to book a new flight, a) we're unable to do so through the main website, and b) the 'Use Travel Credit' portal to search for new flights is endlessly looping and not finding any new flightsThe website is currently worse than useless, it's falsely advertised and is a waste of timeI called the customer service line, and after being transferred several times, have been told that the money I spent cannot be used on any sort of standard flight, and must be applied to special 'back-end' pricing, which is almost $moreTheir justification is that the front-page displays discounted tickets, which we're not eligible for, despite it being money we've already spentGiven that we've already spent a $fee to be able to use this money (that we've already spent), they're now telling us the credit we have has far less value
I wish I check this site before doing business with JustFly, they should change their name to JustSCAMI entered correct names for my brothers & sisters and somehow the system flip flop the first and middle name once I clicked confirmed I called their customer service team and they advice me to cancel all my tickets with $fees for each ticket After I went off on them, they lowered down to $each ticketThanks JustSCAM, but I'll take my business elsewhere and post my issue onto all the social medias, so everyone is aware
I booked a round-trip flight with *** on October for my partner and IThe two flights cost US$ 1,On November, I contacted *** by phone to reschedule my portion of the bookingI was told by a *** customer service agent that I needed to pay US$for a new flight or I could cancel my round-trip ticket, get a credit for the trip within hours (via email) and then re-book the trip through themHowever, I first needed to pay US$cancellation fee immediatelyI opted to cancel my flight and pay the US$cancellation feeI spent more than hour on the phone just to get this completedAnd I never received email confirmation of my flight cancellation nor any notification of my credit for the flightOn November, I called *** to clarify my situation and to get their assistance in re-booking my flightI was on the phone for nearly hoursFirst I was informed that only my outbound flight was cancelled and not my inbound flightTh
I bought two tickets from JustFly***After my order was processed, they charged me an additional $for each ticket I boughtThey refuse to talk to me over the phone and refer me to an e-mail addressI e-mailed them, but they still have not replied to my e-mail
ON 9/6/16, I BOUGHT TICKETS FOR A FLIGHT FROM JUSTFLY*** FOR A DELTA AIRLINES FLIGHT FROM GHANA TO LONDONI CALLED THE COMPANY MULTIPLE TIMES BECAUSE I DID NOT RECEIVE MY ITINERARYWHEN I FINALLY RECEIVED IT, THE NAME ON THE TICKET WAS TRANSCRIBED WRONGI CALLED THEM TO CORRECT IT, AS THEY WERE AT FAULT FOR TRANSCRIBING IT WRONGTHEY TOLD ME THAT THERE WAS NOTHING THAT I COULD DO AND THAT I HAD TO CANCEL THE FLIGHT, PAY $CANCELLATION FEE, AND BUY A NEW TICKET, WHICH WOULD BE MUCH MORE EXPENSIVE, SINCE IT WOULD BE ON SHORT NOTICEBOTH CUSTOMER SERVICE REPS (*** AND HER SUPERVISOR ***) WERE UNPROFESSIONAL, UNEDUCATED, RUDE, AND INCOMPETENTI SPOKE TO A CUSTOMER SERVICE REPRESENTATIVE AT DELTA AIRLINES AND I WAS INFORMED THAT THE COMPANY PROBABLY TRANSCRIBES CUSTOMERS NAMES WRONG, SO THAT THEY CAN CHARGE A FEETHEY ALSO TOLD ME THAT NOTHING COULD BE DONEI CALLED THE DELTA CORPORATE OFFICE AND THEY WERE ABLE TO RESOLVE THE ISSUEI PAID A FEE TO DELTA TO CHANGE
Yesterday I booked a round trip flight from Paris to New York.Lat night I found a message from justfly.com asking that I call themToday I called and was told that they only book flights starting in USAAn obvious lie since on their internet web page they list hundreds of flights starting overseas.Presumably the flight was not available,but it was on their list,and they let me book it
It's a crooked company,and should be put out of business
I booked flights to return to the U.KFor my mothers funeralI choose this as they had a great price for a British airways flightWhen we called we confirmed it was British airwaysThey said it wasToday went to check in and found out its American airways or British airways operating as British airwaysThe British airway logo is used it says British airways flight but it not it is American airways which is a company I avoid due to terrible reviewsI feel so cheated by this advertising and deliberate misleadingThen my husband noticed his name spelt wrong even though he had corrected the girl three times saying 'p' for papa not tStill they spelt his middle name wrong and then charged him$to change it!!! for airline fee and for their feeMy husband insisted they pay this for their mistakeThey said they'd investigate and if they find it is there fault the will refund but not the other although it's their mistake!!! He asked to speak to supervisor
My Wife is about to pull her hair, JustFly.com is a Case Study of Poor Customer ServiceWe called more than times in last days, every call waited average minutes to talk to a rep and then every freaking call got automatically disconnected after 30-minutesThey all ask for a callback number upfront and they NEVER CALL back (no matter what you tell about your previous calls)We are stuck with them because we have Cancelled tickets credit to useThe website does not allow to book for that credit either
I booked a flight from Burbank CA to Shanghai China for 2/12/and due to a loss of a friend I had to cancel my vacationI was told I have to cancel through themWhen I went to their site I was offered to cancel and receive a credit for the cost of $and the wording said I could use this credit by Nov 27, to book with other partnersI WAS NOT OFFERED AN OPTION TO JUST CANCEL THE FLIGHTWhen I went in to see if I could use the credit, it is showing me I can only apply the credit to the same exact itineraryThis fact was NOT listed on their websiteThis should have been disclosed because if it was I would not have chosen that option as I do not wish to go to China now and that is why I canceledWhen I spoke to their agent they just kept repeating that I chose the"credit" option but there WAS NO OTHER OPTIONThey are stating this is strictly because this is an international flightI understand United's rules and I am not questioning themI am fighting the fact that Just
I had to call about a booked flight and literally was on the phone for more than a total of hoursEach time I called I got a different story on why they could not process my requestEach time after lengthy discussion I requested to talk to a supervisorThe first time due to heave volume a supervisor would call me backThat never happenedThe second time it was after 5:pm so all the supervisors were offThe third time I reluctantly took what was offered and still no communication with a supervisor
Bait and switch I searched for a flight on Kayak and found a JustFly offer I clicked on the JustFly offer immediately and went to the JustFly page where I entered all of my information (including my cc) to purchase my ticket in less than minutes When I clicked purchase, the website popped up and said that my flight was no longer available When I tried to find it again on both Kayak and JustFly the price had gone up 3x I will never use this site again, what a scam
Booked a flight with JustFly.com to fly from Kansas City, Mo to Dallas-FtWorth, Tx I purchased three tickets for $a ticket plus tax and service fees When I initiated the transaction, my credit card company declined one of the three tickets I received a notification from my credit card company and quickly got the situation taken care of
I then received an email from JustFly.com notifying me that one of my tickets was declinedI used the link they provided in the email to re-submit the payment information The payment showed that it went through on JustFly.com and gave me a confirmation number, then it showed up as an authorized transaction on my credit card account
I spoke with American Express, and American Airlines to ensure everything was okay and no mistakes were made by JustFly.com Representatives from both companies ensured me I was good to go Shortly after, I received a cancellation notice from JustFly.com I called their 1-number to try to have the issue resolved They would not reinstate my tickets nor honor the price they originally promised me and wanted me to resubmit my paymentThe problem was, I already had over $pending on my credit card from them and American Airlines, and another $would max my credit out leading to the payment being declinedI requested that they hold the price on my tickets until the pending payments cleared up so I could resubmit, but they refused Now I have to wait 4-business days for the charges to go away before I can try to order a flight again My fear is that I won't find rates that good again thanks to JustFly.coms' poor service
I needed a last minute flight aND found one on Justfl*** for a cheap priceHowever, once I clicked "book" the confirmation page doubled the ticket price and I confirmed that I was charged double on my credit cardI spent at least hours on the phone with customer service trying to reach a resolutionI asked to speak to a manager multiple times before they complied and had a manager call me backThe manager instructed me to file a claim, which I completed immediately its sufficient proofI received no response from the companyA month passed and I inquired about the status of my claim, a week later I finally got a response that they would receive a refund within 7-business daysIt took days for me to receive my refund and rather than refunding the amount back to my credit card they sent me a check from CanadaNow, I have to wait weeks for my bank to get the check processed to deposit into my account and I will be charged a fee because it is a foreign checkJustfl*** has poor customer service and business practicesI will never use this company again to purchase plane tickets It is not worth the hassle and loss of money for several months
Misleading advertising practicesI purchased an air ticket to an international destination on justly*** based on the representation that it was a non-stop flight (in fact the itinerary I have from them states it to be a non stop flight)It turns out that the flight has a hidden stop on my return journey to the US, to refuel for two hours (and passengers will not disembark)The definition of a non stop flight is "one that does not have any intermediate stops"Moreover, the refueling stop cannot be cited as one that is necessary to be made on any flight of this distance because the duration of flight is too long to be made without refueling - as my outbound flight on this ticket, with the same carrier and between the same destinations flies non stopUnscrupulous companies like justly*** lure prospective passengers into lower fares by making inaccurate disclosures of what they are actually being soldI would speculate that their prices are in fact no lower than any others - but th
I bought an airline ticket with preferences seat at a cost of each seat for additional comfortThey are charging me times and we are only passengerI called and wrote trying to get reimburse and just get a run around but no answersI just want them to reimburse to my credit card the overcharge
I have purchased air tickets from just fly on Jan 16, Immediately after that I have found out that the date was wrongRight away I have canceled the tickets and purchased again through their web site and we did travelAfter a few days when I have checked my bank account and found out that they took dollars without my approvalI did contact them and they said that is the cancellation charges of the ticketsUsually within hours cancellation there won't be any cancellation charges, but in this case they charged this money and that they did without my authorizationFor all purchases, companies will mention the total amount of the purchases and ask to accept the payment amountIn this case they did not do that and without any knowledge of me they took $ from my accountThey said when I have requested to cancel the tickets the site asked me to put last digits of my card and that is the approval of taking that dollars and I thought that is to cancel my ticket
If you you need to cancel a flight, it's next to impossible to recover your moneyThey give a credit which can be applied to a future purchase, but it should be same destination and origin, and up to one year since the cancellation150$ cancellation fee does not help anythingAnd the "best" thing is that the credit cannot be applied on their website, you have to spend literally hours with agents on their phone, and they will tell you that there are no flights availableNow I deal directly with my airline after almost a loss to these scam artists
I am so so unhappy w/this company - I was taken for an abusive misleading ride when I was looking for airline tickets Tickets were $when I purchased them less than 1/hour later I needed to change the date and didn't mind paying the change fee but the change fee ended up being $450+ w/all their charges I was on the phone w/them for hours yesterday - was willing to cancel my flights for $/ person which would have been $but they didn't want to reimburse my whole amount only the amount of the tickets which made now sense to meHIGHWAY ROBBERYNEVER EVER USE THESE LOSERSthen you cant talk to anyone in englishso so pissed!~!!!!!!!!
The first week of February I bought tickets to Milwaukee, from Newark, since they have a "policy" of free of charges if you cancel it within the first hoursI decided to give them a try (first and last one) we decided to drive so we could save some money, so I went ahead and canceled the reservation within the first hour
I got the confirmation e-mail, checked my credit card the next day nothing was charged, about a week after that, I checked my account again and to my surprise they made different charges for $which was pretty weird (they should make a one $601.20) calls started, the airline says they never got that reservation made, is not even on their system! Called several times to their 1-and telling me over and over they will reimburse the moneyToday, I called one more time and they blatantly asked me to file a dispute with my bankSTAY AWAY FROM THIS "COMPANY" is a proven SCAM!!!
I booked a one-day business trip in and out of Ronald Reagan (DCA) via JustFly***, with *** inbound and *** outboundDespite providing all my details in my customer profile, including TSA Known Traveller Number, Passport, *** Skymiles # and *** AAdvantage #, these bozos had the following problems:
1) They sent my *** Skymiles number to *** to book the ticket;
2) They didn't send my TSA Precheck number to either *** or American;
3) They supplied a wholly non-existent airline confirmation number for the *** Airlines legI ended up having to call *** to figure out the snafuThinking JustFly*** might appreciate a heads up that they've got some data mapping issues, I called their support numberBad ideaminutes on hold, just to talk to a lady who was so impatient to squawk back what she thought I was describing that I'm fully confident she didn't grasp my intent, until finally I stopped her, and simply asked that she please forward the information on to their tech teamThat confused her dramaticallyMy first step after this trip is to delete my accountIf they can't map data correctly, how in the world can anyone be confident they're protecting passport and other customer informationSo, I'm outI'd recommend others stay away too
We had to cancel our original flight, but were told we'd be charged an additional $to receive a future travel credit, which we didHowever, now that we're trying to book a new flight, a) we're unable to do so through the main website, and b) the 'Use Travel Credit' portal to search for new flights is endlessly looping and not finding any new flightsThe website is currently worse than useless, it's falsely advertised and is a waste of timeI called the customer service line, and after being transferred several times, have been told that the money I spent cannot be used on any sort of standard flight, and must be applied to special 'back-end' pricing, which is almost $moreTheir justification is that the front-page displays discounted tickets, which we're not eligible for, despite it being money we've already spentGiven that we've already spent a $fee to be able to use this money (that we've already spent), they're now telling us the credit we have has far less value
I wish I check this site before doing business with JustFly, they should change their name to JustSCAMI entered correct names for my brothers & sisters and somehow the system flip flop the first and middle name once I clicked confirmed I called their customer service team and they advice me to cancel all my tickets with $fees for each ticket After I went off on them, they lowered down to $each ticketThanks JustSCAM, but I'll take my business elsewhere and post my issue onto all the social medias, so everyone is aware
I booked a round-trip flight with *** on October for my partner and IThe two flights cost US$ 1,On November, I contacted *** by phone to reschedule my portion of the bookingI was told by a *** customer service agent that I needed to pay US$for a new flight or I could cancel my round-trip ticket, get a credit for the trip within hours (via email) and then re-book the trip through themHowever, I first needed to pay US$cancellation fee immediatelyI opted to cancel my flight and pay the US$cancellation feeI spent more than hour on the phone just to get this completedAnd I never received email confirmation of my flight cancellation nor any notification of my credit for the flightOn November, I called *** to clarify my situation and to get their assistance in re-booking my flightI was on the phone for nearly hoursFirst I was informed that only my outbound flight was cancelled and not my inbound flightTh
I bought two tickets from JustFly***After my order was processed, they charged me an additional $for each ticket I boughtThey refuse to talk to me over the phone and refer me to an e-mail addressI e-mailed them, but they still have not replied to my e-mail
ON 9/6/16, I BOUGHT TICKETS FOR A FLIGHT FROM JUSTFLY*** FOR A DELTA AIRLINES FLIGHT FROM GHANA TO LONDONI CALLED THE COMPANY MULTIPLE TIMES BECAUSE I DID NOT RECEIVE MY ITINERARYWHEN I FINALLY RECEIVED IT, THE NAME ON THE TICKET WAS TRANSCRIBED WRONGI CALLED THEM TO CORRECT IT, AS THEY WERE AT FAULT FOR TRANSCRIBING IT WRONGTHEY TOLD ME THAT THERE WAS NOTHING THAT I COULD DO AND THAT I HAD TO CANCEL THE FLIGHT, PAY $CANCELLATION FEE, AND BUY A NEW TICKET, WHICH WOULD BE MUCH MORE EXPENSIVE, SINCE IT WOULD BE ON SHORT NOTICEBOTH CUSTOMER SERVICE REPS (*** AND HER SUPERVISOR ***) WERE UNPROFESSIONAL, UNEDUCATED, RUDE, AND INCOMPETENTI SPOKE TO A CUSTOMER SERVICE REPRESENTATIVE AT DELTA AIRLINES AND I WAS INFORMED THAT THE COMPANY PROBABLY TRANSCRIBES CUSTOMERS NAMES WRONG, SO THAT THEY CAN CHARGE A FEETHEY ALSO TOLD ME THAT NOTHING COULD BE DONEI CALLED THE DELTA CORPORATE OFFICE AND THEY WERE ABLE TO RESOLVE THE ISSUEI PAID A FEE TO DELTA TO CHANGE
Yesterday I booked a round trip flight from Paris to New York.Lat night I found a message from justfly.com asking that I call themToday I called and was told that they only book flights starting in USAAn obvious lie since on their internet web page they list hundreds of flights starting overseas.Presumably the flight was not available,but it was on their list,and they let me book it
It's a crooked company,and should be put out of business
I booked flights to return to the U.KFor my mothers funeralI choose this as they had a great price for a British airways flightWhen we called we confirmed it was British airwaysThey said it wasToday went to check in and found out its American airways or British airways operating as British airwaysThe British airway logo is used it says British airways flight but it not it is American airways which is a company I avoid due to terrible reviewsI feel so cheated by this advertising and deliberate misleadingThen my husband noticed his name spelt wrong even though he had corrected the girl three times saying 'p' for papa not tStill they spelt his middle name wrong and then charged him$to change it!!! for airline fee and for their feeMy husband insisted they pay this for their mistakeThey said they'd investigate and if they find it is there fault the will refund but not the other although it's their mistake!!! He asked to speak to supervisor
My Wife is about to pull her hair, JustFly.com is a Case Study of Poor Customer ServiceWe called more than times in last days, every call waited average minutes to talk to a rep and then every freaking call got automatically disconnected after 30-minutesThey all ask for a callback number upfront and they NEVER CALL back (no matter what you tell about your previous calls)We are stuck with them because we have Cancelled tickets credit to useThe website does not allow to book for that credit either
I booked a flight from Burbank CA to Shanghai China for 2/12/and due to a loss of a friend I had to cancel my vacationI was told I have to cancel through themWhen I went to their site I was offered to cancel and receive a credit for the cost of $and the wording said I could use this credit by Nov 27, to book with other partnersI WAS NOT OFFERED AN OPTION TO JUST CANCEL THE FLIGHTWhen I went in to see if I could use the credit, it is showing me I can only apply the credit to the same exact itineraryThis fact was NOT listed on their websiteThis should have been disclosed because if it was I would not have chosen that option as I do not wish to go to China now and that is why I canceledWhen I spoke to their agent they just kept repeating that I chose the"credit" option but there WAS NO OTHER OPTIONThey are stating this is strictly because this is an international flightI understand United's rules and I am not questioning themI am fighting the fact that Just
I had to call about a booked flight and literally was on the phone for more than a total of hoursEach time I called I got a different story on why they could not process my requestEach time after lengthy discussion I requested to talk to a supervisorThe first time due to heave volume a supervisor would call me backThat never happenedThe second time it was after 5:pm so all the supervisors were offThe third time I reluctantly took what was offered and still no communication with a supervisor
Bait and switch I searched for a flight on Kayak and found a JustFly offer I clicked on the JustFly offer immediately and went to the JustFly page where I entered all of my information (including my cc) to purchase my ticket in less than minutes When I clicked purchase, the website popped up and said that my flight was no longer available When I tried to find it again on both Kayak and JustFly the price had gone up 3x I will never use this site again, what a scam
Booked a flight with JustFly.com to fly from Kansas City, Mo to Dallas-FtWorth, Tx I purchased three tickets for $a ticket plus tax and service fees When I initiated the transaction, my credit card company declined one of the three tickets I received a notification from my credit card company and quickly got the situation taken care of
I then received an email from JustFly.com notifying me that one of my tickets was declinedI used the link they provided in the email to re-submit the payment information The payment showed that it went through on JustFly.com and gave me a confirmation number, then it showed up as an authorized transaction on my credit card account
I spoke with American Express, and American Airlines to ensure everything was okay and no mistakes were made by JustFly.com Representatives from both companies ensured me I was good to go Shortly after, I received a cancellation notice from JustFly.com I called their 1-number to try to have the issue resolved They would not reinstate my tickets nor honor the price they originally promised me and wanted me to resubmit my paymentThe problem was, I already had over $pending on my credit card from them and American Airlines, and another $would max my credit out leading to the payment being declinedI requested that they hold the price on my tickets until the pending payments cleared up so I could resubmit, but they refused Now I have to wait 4-business days for the charges to go away before I can try to order a flight again My fear is that I won't find rates that good again thanks to JustFly.coms' poor service
I needed a last minute flight aND found one on Justfl*** for a cheap priceHowever, once I clicked "book" the confirmation page doubled the ticket price and I confirmed that I was charged double on my credit cardI spent at least hours on the phone with customer service trying to reach a resolutionI asked to speak to a manager multiple times before they complied and had a manager call me backThe manager instructed me to file a claim, which I completed immediately its sufficient proofI received no response from the companyA month passed and I inquired about the status of my claim, a week later I finally got a response that they would receive a refund within 7-business daysIt took days for me to receive my refund and rather than refunding the amount back to my credit card they sent me a check from CanadaNow, I have to wait weeks for my bank to get the check processed to deposit into my account and I will be charged a fee because it is a foreign checkJustfl*** has poor customer service and business practicesI will never use this company again to purchase plane tickets It is not worth the hassle and loss of money for several months
Misleading advertising practicesI purchased an air ticket to an international destination on justly*** based on the representation that it was a non-stop flight (in fact the itinerary I have from them states it to be a non stop flight)It turns out that the flight has a hidden stop on my return journey to the US, to refuel for two hours (and passengers will not disembark)The definition of a non stop flight is "one that does not have any intermediate stops"Moreover, the refueling stop cannot be cited as one that is necessary to be made on any flight of this distance because the duration of flight is too long to be made without refueling - as my outbound flight on this ticket, with the same carrier and between the same destinations flies non stopUnscrupulous companies like justly*** lure prospective passengers into lower fares by making inaccurate disclosures of what they are actually being soldI would speculate that their prices are in fact no lower than any others - but th
I bought an airline ticket with preferences seat at a cost of each seat for additional comfortThey are charging me times and we are only passengerI called and wrote trying to get reimburse and just get a run around but no answersI just want them to reimburse to my credit card the overcharge
I have purchased air tickets from just fly on Jan 16, Immediately after that I have found out that the date was wrongRight away I have canceled the tickets and purchased again through their web site and we did travelAfter a few days when I have checked my bank account and found out that they took dollars without my approvalI did contact them and they said that is the cancellation charges of the ticketsUsually within hours cancellation there won't be any cancellation charges, but in this case they charged this money and that they did without my authorizationFor all purchases, companies will mention the total amount of the purchases and ask to accept the payment amountIn this case they did not do that and without any knowledge of me they took $ from my accountThey said when I have requested to cancel the tickets the site asked me to put last digits of my card and that is the approval of taking that dollars and I thought that is to cancel my ticket
If you you need to cancel a flight, it's next to impossible to recover your moneyThey give a credit which can be applied to a future purchase, but it should be same destination and origin, and up to one year since the cancellation150$ cancellation fee does not help anythingAnd the "best" thing is that the credit cannot be applied on their website, you have to spend literally hours with agents on their phone, and they will tell you that there are no flights availableNow I deal directly with my airline after almost a loss to these scam artists
I am so so unhappy w/this company - I was taken for an abusive misleading ride when I was looking for airline tickets Tickets were $when I purchased them less than 1/hour later I needed to change the date and didn't mind paying the change fee but the change fee ended up being $450+ w/all their charges I was on the phone w/them for hours yesterday - was willing to cancel my flights for $/ person which would have been $but they didn't want to reimburse my whole amount only the amount of the tickets which made now sense to meHIGHWAY ROBBERYNEVER EVER USE THESE LOSERSthen you cant talk to anyone in englishso so pissed!~!!!!!!!!
The first week of February I bought tickets to Milwaukee, from Newark, since they have a "policy" of free of charges if you cancel it within the first hoursI decided to give them a try (first and last one) we decided to drive so we could save some money, so I went ahead and canceled the reservation within the first hour
I got the confirmation e-mail, checked my credit card the next day nothing was charged, about a week after that, I checked my account again and to my surprise they made different charges for $which was pretty weird (they should make a one $601.20) calls started, the airline says they never got that reservation made, is not even on their system! Called several times to their 1-and telling me over and over they will reimburse the moneyToday, I called one more time and they blatantly asked me to file a dispute with my bankSTAY AWAY FROM THIS "COMPANY" is a proven SCAM!!!