They are a total scamI cancelled a flight, paid the cancellation fee to keep the credit of the cost of the cancelled flight to my account, then they would not let me use the credit even thought they said it could be used in the next year on a domestic flightI paid the cancellation fee and then a week later went to use the credit and they literally would not let meThey triple or quadruple the flight cost that is shown on their site and on the airlines' sites in order for you to use the credit, even though you've paid it and its just a credit to your accountI spent numerous hours with them on the phone with different people and supervisorsI travel with airlines monthly and have never had an issueThey had me on countless holds and they changed their policy/instructions multiple timesThey make up rules as they go just to keep your moneyIf I knew the credit couldnt be used I wouldve just kept my flight! They lied to meEventually they put me on hold again and hung up on meWhat kind of reputable company hangs up on paid customers? I have thousands of social media followers and I will be sharing this informationDO NOT BOOK WITH JUSTFLY
I purchase a ticket last year around SeptThe hurricane hit and I called n the lady told me I need to add $bucks or I will lose all my money on the tripSo I did, n the next day I got a email saying that my flight was cancelled cause of airport issuesI called them about times tring to reset my tripThey dont speak fluent EnglishNow they tell me that I have to have a xtra $bucks to go on my trip or I lose the other $bucksSo I saved up for a year for my trip im disabled and just took my $bucksThis has to stopI cant be the only person they did like thisThey took $bucks from a disabled manIt took so long for me to save this money cause im on dialysis days a week hrs each day I have hypertension and now my heart hurts cause of this bsThey just too my money with zero understanding cause they get mad cause I dont understandIm from Memphis tnSomebody has to do something about this
I completed a transaction for a multi-destination trip selecting both a flight to one city and a return from another The Justfly software failed to execute the transaction for the return (second leg) flight which then required booking a one-way ticket at far greater expenseThe staff could not understand the problem and could not resolve the issue
My story with Justfly is very long but it worth reading so you don't have to be in my situationI Hope I am the last person to get rip off by JustflyI booked my flight to Thailand via Justfly in November for the trip in July It is a big trip for us my parents and my daughter will be there month early than my husband and IThe problem started whenI call to change my travel date from July to June since my cousin and her kids from GA will be there around that timeThe sale person advice me to cancel my reservation which the charge of $fix price and make a new reservation this way I don't have to pay adjustment fee to the air line which will be a lot moreMy total refund will be $2,I was reluctant at first because I want to get the same returning flight with my familyI want to make new reservation before I cancel the previous booking because I have to pay cancellation fee anyway but the sale person told me she checked with the sale department that there are plenty of seat available on the day that I want " just go ahead and cancel it" that was she saidDespite my gut feeling I cancel my flight as her recommantThen she transfer me to the sale department who tole me that the price will be $1,moreI was very upsetHow can the price fluctuate up in minute? I asked to speak to the suppervicer and wait for min to get cut offI call again and get the suppervicer who can give me $discount (It took the supervisor attempted to fix my father birthday on the booking) Out of desperation my second mistake was booking with them again!! I am very suscpcious so I start to read a review of this company and turn out to be a nightmareI called the times to send me the confirmation of my cancellationAfter I got the email the sale person call me that there were a mistake that my refund will not be the same amouth that I was informI have to pay the cancellation fee to the airline as wellI ask about the fee that they already charge on my credit card $thay said that is for them to cancel but I have to pay extra for the airlineThis is the money that I have to pay I booked the flight with insurance $ 3,which include insurance, tax and the seat assigement fee ( which have never disclose when they told me I can chooses my seat) and the low price garuntee whips again automatically add to the priceNow for cancelation I have to pay $extra and was told out of $3,my total refund will be $1,That mean out of all this I lost about $2,just to cancel the flightOn top of that the new booking with them cost me $4,so all together I have to pay $3,moreThe sale person is very scripted they ty not to understand why I was upsetI told them I was misinform about the fee of cancel itits suppose to be $and my refund will be $2,not $1,( and on top of that they charge me for $450)I feel s so *** and blame myself at first but now I realize that I am a victim as well as lot of people who wrote the complainI trust *** and booked from their recommended webside all the timeThere is no way I see this coming.The company to blam me that the cancellation they make because I agree with their policyI told them I agree in whic I was toldI will never book the flight if I know it is to cost me a fourtionI called insurance company to be told that I need a prove of if it nessarity to cancel the flightWhat kind of prove?? No one is in the sick bed waiting for my return!!
I contact my credit card company to filed the dispute but they need the document to prove as wellJustfly is a scam I just realize that they have never email me in written about the detail of our agreement, everything is verbal which make it hard to prove that they don't do what they promisesI try to disputes all transaction with them which will take another month without garuntee that I am goin to be able to get out of this massJustfly is a scam!! I am very disappoint with *** to lets this company use their spcace
We bought seats for a "non-stop" flightEvery email and confirmation I received stated it was "non-stop" but when we got to the airport we found out that was not the caseI have been trying to contact Justfly for months now and NO ONE has responded to meIf I could give a negative rating I wouldI am speechless with the lack of customer care and zero response I have received from themI wish I had looked at this website before purchasing tickets from them
Booked a flight to California from New Jersey for a business trip with justfly.comThe website asked if a wanted to choose my seatsI choose my seats and it cost me dollarsWhen I got yo the airline they sat us in different seats and told us that we should have never paid for seating because the flight was a restricted flight and we did not have a choice as to where we could sitWhen I called justfly.com they said the seating that I paid for was upon approval of airlineIt wasn't guaranteeTHERE WAS NOTHING TO TELL ME THAT WHEN I was choosing my seats and they where stealing my money
Do not use JustFly to book flights, hotels, etc They are terrible! They say you can make changes or cancel your reservations within hoursWhat they don't tell you is that there is a $charge to do that That information is buried in less than legible script deep into the propaganda on their websiteThe customer service rep was terrible!
NEVER use JustFly to book your reservations unless you enjoy being taken advantage of
Hello my name is Nicole arroyo and I had purchased Two round-trip tickets to Orlando FloridaMy total was $I was charged an additional $from your websit but I was already charged by United airlines and delta which makes up my total of $You guys did not advise me that there was an extra fee so I would like my refund back of the $I have been on the for for hours with your customer service and they are unprofessional and horribleKnow one was helping me I talk to different people and a supervisorI had asked for the contact information for corporate and hr and was denied that informationThis is the most horrifying experience I have ever had with an airline services company! Here is the evidence, if you can please get back to me and give me my refund back of $Thank you
I am writing this letter in regards to the terrible experience I had in my business dealings with the business justfly***On December 24th, I booked two tickets under the same names and destinations as well as the same email address attached to the ticketsOn the justfly*** website, they clearly advertised that reservations can be made and cancelled for a full refund with no penalty or fees within hours of the bookingAfter I made these online bookings I realized that the dates were not correct and they needed to be cancelledI immediately called justfly*** and gave them the only number that I saw on the paperworkI also gave the agent my full name, my email address, my travel partner’s full name, and the name of the travel origins and destinationsI told them that these all needed to be cancelled, and they said they could do this for meAfter not seeing the full refund to my credit card by December 28th, I called justfly*** again and inquired as to why it had not be
Booked a flight with JustFly.com to fly from Kansas City, Mo to Dallas-FtWorth, Tx I purchased three tickets for $a ticket plus tax and service fees When I initiated the transaction, my credit card company declined one of the three tickets I received a notification from my credit card company and quickly got the situation taken care of
I then received an email from JustFly.com notifying me that one of my tickets was declinedI used the link they provided in the email to re-submit the payment information The payment showed that it went through on JustFly.com and gave me a confirmation number, then it showed up as an authorized transaction on my credit card account
I spoke with American Express, and American Airlines to ensure everything was okay and no mistakes were made by JustFly.com Representatives from both companies ensured me I was good to go Shortly after, I received a cancellation notice from JustFly.com I called their 1-number to try to have the issue resolved They would not reinstate my tickets nor honor the price they originally promised me and wanted me to resubmit my paymentThe problem was, I already had over $pending on my credit card from them and American Airlines, and another $would max my credit out leading to the payment being declinedI requested that they hold the price on my tickets until the pending payments cleared up so I could resubmit, but they refused Now I have to wait 4-business days for the charges to go away before I can try to order a flight again My fear is that I won't find rates that good again thanks to JustFly.coms' poor service
Despite many claims and assurances to the contrary, Justfly*** was not able to secure me a refund for my flight that was delayed and caused me to miss a connecting flight en route to a wedding I am out of pocket over $1,and just keep getting the run around
I purchased an itinerary for two from Justfly that indicated flight/train services from Los Angeles to Phuket, ThailandThe flight had two connecting services in China: one was a connecting flight, the other a connecting train serviceWhen I arrived to the train station to collect my train tickets with my Justfly itinerary and E-ticket confirmation number, the attendant at the train station was unable to retrieve my reservations based on insufficient information providedThe attendant expressed that the confirmation number could not locate my reservation so I was thus compelled to purchase new train tickets if I wanted to get into Shanghai on time to catch my connecting flightSince returning to the US, I have contacted Justfly a number of times, have written an official grievance and submitted it to customer care, and have spent many hours explaining my predicament to staff agents of JustflyThey have denied an issue of reimbursement on grounds that the “flight is now closed”I
I booked a flight for two people through justfly*** on March 15, On May 15, 2016, for unforeseen reasons, I called justfly*** to cancel the two flightsI was informed on the phone that there would be a $charge from justfly*** to cancel the reservation and an additional $penalty from the airline to cancel the flights, and I would receive $1,as a refund within six to eight weeksI asked for an email confirmation and was told I would receive one shortlyOn May 16, 2016, I still had not received an email confirmation that I had canceled my flight and would receive a refund so I called justfly*** back to request this confirmationI receivved an email confirming only that my flight had been canceledI then called back again to request the confirmation of the refund amountI received two emails stating in one that my flight had been canceled and then in the second one that I had been charged the $feeOn July 15, I called to inquire about the status of my re
I am so so unhappy w/this company - I was taken for an abusive misleading ride when I was looking for airline tickets Tickets were $when I purchased them less than 1/hour later I needed to change the date and didn't mind paying the change fee but the change fee ended up being $450+ w/all their charges I was on the phone w/them for hours yesterday - was willing to cancel my flights for $/ person which would have been $but they didn't want to reimburse my whole amount only the amount of the tickets which made now sense to meHIGHWAY ROBBERYNEVER EVER USE THESE LOSERSthen you cant talk to anyone in englishso so pissed!~!!!!!!!!
I purchased an airline ticket from them to the *** for $*** *** and also a $fee chargeDue to health issues, I can't goThe ticket is non refundable so I asked for creditJustfly.com said there is no credit and that I was out my moneyAfter several calls with this story, they changed their story and said the airline has to issue itI called the airline and they say credit is issued but it has to be by justfly.comAfter going back and forth numerous times, I checked the airlines site and it says their policy is justfly.com has toJustfly then changed their story and said they would issue it but on Aug when I spoke to *** he said he would issue it and send an email confirming itNo email arrivedI checked on line, the ticket is still activeI called again today, spoke with ***, he said he would issue a refund, put me on hold for minutes and then hung up on meSo then I talked to ***, livid because these people lie, lie, lie to avoid giving you yo
On 11/7/2016, booked a flight via Justfly*** from Los Angeles to Italy for travel dates from 4/to 4/13/My reservation for that booking is ***, and my Airline reference number is ***Today, I received an email saying that there is a significant change to my itinerary, asking me to contact Air Berlin as soon as possible at *** to discuss the change and confirm my new flight optionsI tried to call the number to contact Air Berlin many times but phone line's busy tone is always onI finally called Justfly at *** *** and asked the customer service lady to check on what changes that she can find out about my itineraryShe checked for a while and told me my flight changes via a phone and rushed to hang up on meI told her that I need her to send me an email, so that I can review the changes to make sure what I heard from her on the phoneShe told me that my flight dates are not changed, just my flight time got changedShe told me that I will rece
I received the worst customer service experience in my entire life through this 3rd party travel booking serviceI purchased a one way ticket to travel on Thanksgiving day, and noticed two days after booking online that there was an extra letter typo in the spelling of my last nameAfter calling their number, I was placed on hold between two representatives for approximately 1/hours, waiting to speak with a supervisor! In addition, they wanted to charge me a $reservation change fee, which based on the circumstances is absolutely absurdI called the airline directly, and they advised me to contact the TSAThe TSA was extremely helpful, and informed me that I only needed to complete a Certification of Identity form at the airport to be allowed through the TSA checkpoint, and the slight error in my last name should create an issueMy question is why didn't "Justfly" advise me of this and instead demand that I pay their outrageous reservation change fee? I will ensure that I tell all my family, friends, and colleagues about my experience, and recommend they never use this service for the travel plans
I booked a flight from Burbank CA to Shanghai China for 2/12/and due to a loss of a friend I had to cancel my vacationI was told I have to cancel through themWhen I went to their site I was offered to cancel and receive a credit for the cost of $and the wording said I could use this credit by Nov 27, to book with other partnersI WAS NOT OFFERED AN OPTION TO JUST CANCEL THE FLIGHTWhen I went in to see if I could use the credit, it is showing me I can only apply the credit to the same exact itineraryThis fact was NOT listed on their websiteThis should have been disclosed because if it was I would not have chosen that option as I do not wish to go to China now and that is why I canceledWhen I spoke to their agent they just kept repeating that I chose the"credit" option but there WAS NO OTHER OPTIONThey are stating this is strictly because this is an international flightI understand United's rules and I am not questioning themI am fighting the fact that Just
On 4/7/18, I bought two tickets for $each for my daughter and her boyfriend from LA, CA to Ontario, Canada and from there to Edinburgh, UK so they could complete a week mission trip in ScotlandUpon receiving our confirmation information, we discovered that they spelled the boyfriends last name incorrectlyOnly on letter was incorrectIt should have been an "f" instead of how they spelled it with an "s." When I contacted Justfly about the error, they asked us to send them his passport with the correct last name spelling and they agreed to contact the airlines to ask to make the correctionThey called back on two weeks later and told us that Air Canada would not make the correction and that we would have to refund the ticket, get charged a $refund fee and then buy a new ticket at the current price of $1,plus a Justfly modification fee of $They eventually offered to wave the $modification fee
I purchased three tickets to South AfricaThere was an error made and myname is listed for ticketsThere is no reason I would purchase two tickets for the same flightOne is for my daughterThey will not change the nameThe airline would but they won'tNow I have two tickets for the same flight with my name!!
They are a total scamI cancelled a flight, paid the cancellation fee to keep the credit of the cost of the cancelled flight to my account, then they would not let me use the credit even thought they said it could be used in the next year on a domestic flightI paid the cancellation fee and then a week later went to use the credit and they literally would not let meThey triple or quadruple the flight cost that is shown on their site and on the airlines' sites in order for you to use the credit, even though you've paid it and its just a credit to your accountI spent numerous hours with them on the phone with different people and supervisorsI travel with airlines monthly and have never had an issueThey had me on countless holds and they changed their policy/instructions multiple timesThey make up rules as they go just to keep your moneyIf I knew the credit couldnt be used I wouldve just kept my flight! They lied to meEventually they put me on hold again and hung up on meWhat kind of reputable company hangs up on paid customers? I have thousands of social media followers and I will be sharing this informationDO NOT BOOK WITH JUSTFLY
I purchase a ticket last year around SeptThe hurricane hit and I called n the lady told me I need to add $bucks or I will lose all my money on the tripSo I did, n the next day I got a email saying that my flight was cancelled cause of airport issuesI called them about times tring to reset my tripThey dont speak fluent EnglishNow they tell me that I have to have a xtra $bucks to go on my trip or I lose the other $bucksSo I saved up for a year for my trip im disabled and just took my $bucksThis has to stopI cant be the only person they did like thisThey took $bucks from a disabled manIt took so long for me to save this money cause im on dialysis days a week hrs each day I have hypertension and now my heart hurts cause of this bsThey just too my money with zero understanding cause they get mad cause I dont understandIm from Memphis tnSomebody has to do something about this
I completed a transaction for a multi-destination trip selecting both a flight to one city and a return from another The Justfly software failed to execute the transaction for the return (second leg) flight which then required booking a one-way ticket at far greater expenseThe staff could not understand the problem and could not resolve the issue
My story with Justfly is very long but it worth reading so you don't have to be in my situationI Hope I am the last person to get rip off by JustflyI booked my flight to Thailand via Justfly in November for the trip in July It is a big trip for us my parents and my daughter will be there month early than my husband and IThe problem started whenI call to change my travel date from July to June since my cousin and her kids from GA will be there around that timeThe sale person advice me to cancel my reservation which the charge of $fix price and make a new reservation this way I don't have to pay adjustment fee to the air line which will be a lot moreMy total refund will be $2,I was reluctant at first because I want to get the same returning flight with my familyI want to make new reservation before I cancel the previous booking because I have to pay cancellation fee anyway but the sale person told me she checked with the sale department that there are plenty of seat available on the day that I want " just go ahead and cancel it" that was she saidDespite my gut feeling I cancel my flight as her recommantThen she transfer me to the sale department who tole me that the price will be $1,moreI was very upsetHow can the price fluctuate up in minute? I asked to speak to the suppervicer and wait for min to get cut offI call again and get the suppervicer who can give me $discount (It took the supervisor attempted to fix my father birthday on the booking) Out of desperation my second mistake was booking with them again!! I am very suscpcious so I start to read a review of this company and turn out to be a nightmareI called the times to send me the confirmation of my cancellationAfter I got the email the sale person call me that there were a mistake that my refund will not be the same amouth that I was informI have to pay the cancellation fee to the airline as wellI ask about the fee that they already charge on my credit card $thay said that is for them to cancel but I have to pay extra for the airlineThis is the money that I have to pay I booked the flight with insurance $ 3,which include insurance, tax and the seat assigement fee ( which have never disclose when they told me I can chooses my seat) and the low price garuntee whips again automatically add to the priceNow for cancelation I have to pay $extra and was told out of $3,my total refund will be $1,That mean out of all this I lost about $2,just to cancel the flightOn top of that the new booking with them cost me $4,so all together I have to pay $3,moreThe sale person is very scripted they ty not to understand why I was upsetI told them I was misinform about the fee of cancel itits suppose to be $and my refund will be $2,not $1,( and on top of that they charge me for $450)I feel s so *** and blame myself at first but now I realize that I am a victim as well as lot of people who wrote the complainI trust *** and booked from their recommended webside all the timeThere is no way I see this coming.The company to blam me that the cancellation they make because I agree with their policyI told them I agree in whic I was toldI will never book the flight if I know it is to cost me a fourtionI called insurance company to be told that I need a prove of if it nessarity to cancel the flightWhat kind of prove?? No one is in the sick bed waiting for my return!!
I contact my credit card company to filed the dispute but they need the document to prove as wellJustfly is a scam I just realize that they have never email me in written about the detail of our agreement, everything is verbal which make it hard to prove that they don't do what they promisesI try to disputes all transaction with them which will take another month without garuntee that I am goin to be able to get out of this massJustfly is a scam!! I am very disappoint with *** to lets this company use their spcace
We bought seats for a "non-stop" flightEvery email and confirmation I received stated it was "non-stop" but when we got to the airport we found out that was not the caseI have been trying to contact Justfly for months now and NO ONE has responded to meIf I could give a negative rating I wouldI am speechless with the lack of customer care and zero response I have received from themI wish I had looked at this website before purchasing tickets from them
Booked a flight to California from New Jersey for a business trip with justfly.comThe website asked if a wanted to choose my seatsI choose my seats and it cost me dollarsWhen I got yo the airline they sat us in different seats and told us that we should have never paid for seating because the flight was a restricted flight and we did not have a choice as to where we could sitWhen I called justfly.com they said the seating that I paid for was upon approval of airlineIt wasn't guaranteeTHERE WAS NOTHING TO TELL ME THAT WHEN I was choosing my seats and they where stealing my money
Do not use JustFly to book flights, hotels, etc They are terrible! They say you can make changes or cancel your reservations within hoursWhat they don't tell you is that there is a $charge to do that That information is buried in less than legible script deep into the propaganda on their websiteThe customer service rep was terrible!
NEVER use JustFly to book your reservations unless you enjoy being taken advantage of
Hello my name is Nicole arroyo and I had purchased Two round-trip tickets to Orlando FloridaMy total was $I was charged an additional $from your websit but I was already charged by United airlines and delta which makes up my total of $You guys did not advise me that there was an extra fee so I would like my refund back of the $I have been on the for for hours with your customer service and they are unprofessional and horribleKnow one was helping me I talk to different people and a supervisorI had asked for the contact information for corporate and hr and was denied that informationThis is the most horrifying experience I have ever had with an airline services company! Here is the evidence, if you can please get back to me and give me my refund back of $Thank you
I am writing this letter in regards to the terrible experience I had in my business dealings with the business justfly***On December 24th, I booked two tickets under the same names and destinations as well as the same email address attached to the ticketsOn the justfly*** website, they clearly advertised that reservations can be made and cancelled for a full refund with no penalty or fees within hours of the bookingAfter I made these online bookings I realized that the dates were not correct and they needed to be cancelledI immediately called justfly*** and gave them the only number that I saw on the paperworkI also gave the agent my full name, my email address, my travel partner’s full name, and the name of the travel origins and destinationsI told them that these all needed to be cancelled, and they said they could do this for meAfter not seeing the full refund to my credit card by December 28th, I called justfly*** again and inquired as to why it had not be
Booked a flight with JustFly.com to fly from Kansas City, Mo to Dallas-FtWorth, Tx I purchased three tickets for $a ticket plus tax and service fees When I initiated the transaction, my credit card company declined one of the three tickets I received a notification from my credit card company and quickly got the situation taken care of
I then received an email from JustFly.com notifying me that one of my tickets was declinedI used the link they provided in the email to re-submit the payment information The payment showed that it went through on JustFly.com and gave me a confirmation number, then it showed up as an authorized transaction on my credit card account
I spoke with American Express, and American Airlines to ensure everything was okay and no mistakes were made by JustFly.com Representatives from both companies ensured me I was good to go Shortly after, I received a cancellation notice from JustFly.com I called their 1-number to try to have the issue resolved They would not reinstate my tickets nor honor the price they originally promised me and wanted me to resubmit my paymentThe problem was, I already had over $pending on my credit card from them and American Airlines, and another $would max my credit out leading to the payment being declinedI requested that they hold the price on my tickets until the pending payments cleared up so I could resubmit, but they refused Now I have to wait 4-business days for the charges to go away before I can try to order a flight again My fear is that I won't find rates that good again thanks to JustFly.coms' poor service
Despite many claims and assurances to the contrary, Justfly*** was not able to secure me a refund for my flight that was delayed and caused me to miss a connecting flight en route to a wedding I am out of pocket over $1,and just keep getting the run around
I purchased an itinerary for two from Justfly that indicated flight/train services from Los Angeles to Phuket, ThailandThe flight had two connecting services in China: one was a connecting flight, the other a connecting train serviceWhen I arrived to the train station to collect my train tickets with my Justfly itinerary and E-ticket confirmation number, the attendant at the train station was unable to retrieve my reservations based on insufficient information providedThe attendant expressed that the confirmation number could not locate my reservation so I was thus compelled to purchase new train tickets if I wanted to get into Shanghai on time to catch my connecting flightSince returning to the US, I have contacted Justfly a number of times, have written an official grievance and submitted it to customer care, and have spent many hours explaining my predicament to staff agents of JustflyThey have denied an issue of reimbursement on grounds that the “flight is now closed”I
I booked a flight for two people through justfly*** on March 15, On May 15, 2016, for unforeseen reasons, I called justfly*** to cancel the two flightsI was informed on the phone that there would be a $charge from justfly*** to cancel the reservation and an additional $penalty from the airline to cancel the flights, and I would receive $1,as a refund within six to eight weeksI asked for an email confirmation and was told I would receive one shortlyOn May 16, 2016, I still had not received an email confirmation that I had canceled my flight and would receive a refund so I called justfly*** back to request this confirmationI receivved an email confirming only that my flight had been canceledI then called back again to request the confirmation of the refund amountI received two emails stating in one that my flight had been canceled and then in the second one that I had been charged the $feeOn July 15, I called to inquire about the status of my re
I am so so unhappy w/this company - I was taken for an abusive misleading ride when I was looking for airline tickets Tickets were $when I purchased them less than 1/hour later I needed to change the date and didn't mind paying the change fee but the change fee ended up being $450+ w/all their charges I was on the phone w/them for hours yesterday - was willing to cancel my flights for $/ person which would have been $but they didn't want to reimburse my whole amount only the amount of the tickets which made now sense to meHIGHWAY ROBBERYNEVER EVER USE THESE LOSERSthen you cant talk to anyone in englishso so pissed!~!!!!!!!!
I purchased an airline ticket from them to the *** for $*** *** and also a $fee chargeDue to health issues, I can't goThe ticket is non refundable so I asked for creditJustfly.com said there is no credit and that I was out my moneyAfter several calls with this story, they changed their story and said the airline has to issue itI called the airline and they say credit is issued but it has to be by justfly.comAfter going back and forth numerous times, I checked the airlines site and it says their policy is justfly.com has toJustfly then changed their story and said they would issue it but on Aug when I spoke to *** he said he would issue it and send an email confirming itNo email arrivedI checked on line, the ticket is still activeI called again today, spoke with ***, he said he would issue a refund, put me on hold for minutes and then hung up on meSo then I talked to ***, livid because these people lie, lie, lie to avoid giving you yo
On 11/7/2016, booked a flight via Justfly*** from Los Angeles to Italy for travel dates from 4/to 4/13/My reservation for that booking is ***, and my Airline reference number is ***Today, I received an email saying that there is a significant change to my itinerary, asking me to contact Air Berlin as soon as possible at *** to discuss the change and confirm my new flight optionsI tried to call the number to contact Air Berlin many times but phone line's busy tone is always onI finally called Justfly at *** *** and asked the customer service lady to check on what changes that she can find out about my itineraryShe checked for a while and told me my flight changes via a phone and rushed to hang up on meI told her that I need her to send me an email, so that I can review the changes to make sure what I heard from her on the phoneShe told me that my flight dates are not changed, just my flight time got changedShe told me that I will rece
I received the worst customer service experience in my entire life through this 3rd party travel booking serviceI purchased a one way ticket to travel on Thanksgiving day, and noticed two days after booking online that there was an extra letter typo in the spelling of my last nameAfter calling their number, I was placed on hold between two representatives for approximately 1/hours, waiting to speak with a supervisor! In addition, they wanted to charge me a $reservation change fee, which based on the circumstances is absolutely absurdI called the airline directly, and they advised me to contact the TSAThe TSA was extremely helpful, and informed me that I only needed to complete a Certification of Identity form at the airport to be allowed through the TSA checkpoint, and the slight error in my last name should create an issueMy question is why didn't "Justfly" advise me of this and instead demand that I pay their outrageous reservation change fee? I will ensure that I tell all my family, friends, and colleagues about my experience, and recommend they never use this service for the travel plans
I booked a flight from Burbank CA to Shanghai China for 2/12/and due to a loss of a friend I had to cancel my vacationI was told I have to cancel through themWhen I went to their site I was offered to cancel and receive a credit for the cost of $and the wording said I could use this credit by Nov 27, to book with other partnersI WAS NOT OFFERED AN OPTION TO JUST CANCEL THE FLIGHTWhen I went in to see if I could use the credit, it is showing me I can only apply the credit to the same exact itineraryThis fact was NOT listed on their websiteThis should have been disclosed because if it was I would not have chosen that option as I do not wish to go to China now and that is why I canceledWhen I spoke to their agent they just kept repeating that I chose the"credit" option but there WAS NO OTHER OPTIONThey are stating this is strictly because this is an international flightI understand United's rules and I am not questioning themI am fighting the fact that Just
On 4/7/18, I bought two tickets for $each for my daughter and her boyfriend from LA, CA to Ontario, Canada and from there to Edinburgh, UK so they could complete a week mission trip in ScotlandUpon receiving our confirmation information, we discovered that they spelled the boyfriends last name incorrectlyOnly on letter was incorrectIt should have been an "f" instead of how they spelled it with an "s." When I contacted Justfly about the error, they asked us to send them his passport with the correct last name spelling and they agreed to contact the airlines to ask to make the correctionThey called back on two weeks later and told us that Air Canada would not make the correction and that we would have to refund the ticket, get charged a $refund fee and then buy a new ticket at the current price of $1,plus a Justfly modification fee of $They eventually offered to wave the $modification fee
I purchased three tickets to South AfricaThere was an error made and myname is listed for ticketsThere is no reason I would purchase two tickets for the same flightOne is for my daughterThey will not change the nameThe airline would but they won'tNow I have two tickets for the same flight with my name!!