Do not book with Justfly specially going to AfricaThey will show you a nice trip, take your money and later wait few more days and change your trip knowing that you cannot cancel it any longerThen you call customer service and get the same lady who talks to you like you dont know what you want and keep saying that it is the flight you bookedI have both emails and both trips so I know what I paid forThen you asked for a refund and they say to weeks so you can't go anywhere elseThat lady Whatever her name was is not nice at allAnd she lies on top of that stating that I booked the flight this wayThis just fly company is a rip offHow can you schedule someone to stay overnight in a country they don't know with a child and not give them the choice to go somewhere elseAnd I am pregnant and Togo is not secured at all with the fight they had
I needed a last minute flight aND found one on Justfl*** for a cheap priceHowever, once I clicked "book" the confirmation page doubled the ticket price and I confirmed that I was charged double on my credit cardI spent at least hours on the phone with customer service trying to reach a resolutionI asked to speak to a manager multiple times before they complied and had a manager call me backThe manager instructed me to file a claim, which I completed immediately its sufficient proofI received no response from the companyA month passed and I inquired about the status of my claim, a week later I finally got a response that they would receive a refund within 7-business daysIt took days for me to receive my refund and rather than refunding the amount back to my credit card they sent me a check from CanadaNow, I have to wait weeks for my bank to get the check processed to deposit into my account and I will be charged a fee because it is a foreign checkJustfl*** has poor customer service and business practicesI will never use this company again to purchase plane tickets It is not worth the hassle and loss of money for several months
Terrible service, would never recommendI called to book a flight, asked about seating and was told by agent on separate occasion where I would be sittingThey cannot assign seats, found this out laterTicket showed up in my inbox with no assignment, I called back asked for a supervisor, was hung up onCalled back again, took min of my time to get a refund, refund can take up to business daysWould absolutely never recommend to anyone
JustFly is one of the biggest scam businesses out thereAir fare can be difficult, but if you know where to look and when to buy, it generally turns out fineMy parents bought my fiance and I tickets to San Antonio to vacation as a giftHere we are a week out and my fiance just can't get off workAfter HOURS on the phone with JustFly and FOUR representatives later, I'm $poorer, and in the same place I would have bee had I just not shown up to our flightSo, rep one tells us that a cancellation fee is $per passenger and we are responsible for the price of the tickets we were cancelling as they are worth at that time...so we could be credited or owe the airlinesOur original flights were $totalThe new ones were $We had a lot of money to use towards a new flight it seemedA total credit of $Time to change flightsNot so simpleStill with rep one, I ask maybe three times if these tickets can be used to fly from Portland to Dallas instead of to San Antonio(We are going to Dallas now to visit family at a later date when we are both, assuredly, off)She says, very simply, yesJust wait hours for the cancellation to process and I can call back to change the destinationGood news it seemsFirst infraction is something that has happened to a lot of people with JustFlyThey double charged me for the cancellation fee$instead of $Second is that I notice under "Manage my booking" where I'm shown my new cancellation credit I can only apply said credit to a flight to San AntonioI immediately make a call, ask about the double charge, they apologize, and ensure me that they are processing a refundThis should take 2-business days(Still waiting for this)This second rep then assures me that, once I'm ready to make my purchase, I should call back and they can reroute the flight over the phone(Still hasn't been hours)Rep sheds some light on this suspicious situationI'm on and off hold for minutes and have accomplished nothing but been told the plane cannot, in fact, be rerouted from San Antonio to DallasIt has something to do with the policy of American Airlines, the outbound airline, apparentlyI ask to speak with managementThe supervisor is entirely unhelpful and like the rep before her, has me on and off hold for the next HOUR AND A HALFShe says she can indeed route us to Dallas and proceeds to bring up prices for an outbound flight through American Airlines and an inbound flight through Alaskan airlines--as, again, these must absolutely match what the cancelled tickets usedFinally, a grand total of $dollarsThat's with my applied credit of $For two passengers going to Dallas and back homeA domestic flight, keep in mindShe explains this is because there are nearly a $total of penalties amounting per passenger per airlineI immediately decline and insist that I could buy fresh tickets for $through Alaskan--a price I was tracking as we spokeSo, here I moved to ask for my cancellation fee backIt promised me a service that was only explained in pieces and omitted where convenientShe quite robotically repeated she could not refund a processed cancellation feeDead endSo I'm for a $refund that may or not come, given this business's crooked and manipulative practicesThe other $I disputed with my credit card carrierIf a merchant will not comply with a transaction refund you feel is warranted, and in this case, it very much seems to be, the proper forms are submitted and reviewedI hope that is the last step in cutting ties with this truly awful companyI implore any prospective flyer to avoid these people at all costs, absolutelyThey want no more than your money and will lie, omit, and simply be downright difficult to achieve that
Been looking for one-way travel ticket from LAX to BDQ and justfl*** shows price for $on a flex dateI called customer service to book and was told price cannot be honoredThe rep on phone told me directly "she see it too"I asked to speak to a supervisor put ON HOLD for minutes before Supervisor came on phone spoke broken englishTold her same story and after minutes she checked and said price NO GOOD and NOT HONOREDSeveral sites, companies and airlines will honor their price when price is differentTHEY PROVIDED HORRIBLE CUSTOMER SERVICE; DONT BUY FROM THEM
I purchased flight tickets for passengers on this website for myself and my children (4/5/17)No where on the website or in the terms and conditions did they explain the type of ticket they were selling to meThe tickets were through Delta Airlines, during selection of the tickets and purchase the website had me select seats for each passenger, I did that and these seats showed on my confirmation emailI called Justfly to add a one way ticket to my reservation for my son they said they could not do that and to call Delta directlyI called the number they game me for Delta and could not get throughI called my brother who frequently flies with Delta and he called them for me and found out the tickets justfly*** purchased through Delta were e-class tickets which DO NOT ALLOW for assigned seating, all seats for e-class tickets are assigned at check inI immediately called to cancel my flights with them because flying with a year old and year old I have to have assigned seat
Justfly.com is the worst travel agency I've ever deal withWe had to cancel our family trip because this company failed to provide another flight after our flight was cancelled with no reasonA month before our trip, we called to check on our flights and we found that one of our trip was cancelled months ago and they never told us, and they are forcing us to travel at a different dateWe spent almost the entire month trying to get another flight until is was too late, then they decide that they will not refund usWithout the Revdex.com and our bank we wouldn't get our money backFortunately, months later we received all our money and an apology from Justfly.comThink twice before contacting them
I purchased a ticket under Reference #*** and two tickets under Reference # ***On January 27, MrPresident issued and executive order banning people from the countries to travel to USDespite being US citizens, because of rumors that the other side will retaliate too, we decided not to go as planed and canceled the ticketsEven most airlines both domestic and international announced that they will refund or rebook those who have been affected by the orderTherefore, I called Justfly and asked them to cancel our ticketsThey said there will a $charge to cancel each ticket a total of $I told them first of all your website says $not $and second, I am canceling because of situations created beyond our control and that the airlines will refundThey said they do not have any thing on the announcementAnyhow they took $off of each ticket and not only that they charged my credit card that they had on file three times each time for $witho
To whom it may concern: A couple of hours ago I purchased two round trip American Airlines tickets through Justfly***I purchased the tickets for myself and for my motherI went through the typical process of plugging in all the necessary information for each passenger, including correct name, gender and date of birthAfter the online booking process of selecting seats which I declined, and travel insurance to name two - I paid for the tickets using my credit cardThis payment portion again requested my name, credit card info and billing address which I provided correctlyAfter submitting payment, I received an e-mail with a receipt which stated I had just purchased two separate tickets with my name on it (in other words, duplicate tickets)I immediately called the helpline for Justfly*** to tell them of their system error and I was told after an initial representative and then a supervisor that I would have to pay a $cancelation fee to refund my tickets and then rebook the
Justfly issued electronic tickets that have an errorBoth of our names have our middle name repeated: *** *** *** *** *** *** *** *** ***I called to ask that this be correctedThe tickets were issued Nov When I printed the tickets today I realized the typoThe company wants to charge me hundreds of dollars per ticket to correct their errorI think this is extremely poor customer service, is ludicrousI spent hours on the phone, until my battery died I received NO satisfaction
They were unable to make a change to my flight due to "we are unable to obtain a price for the flight you wish to change it toBut they were unable to change it for ANY other flight on ANY other dayThey also quoted $for the change fee, where their website says it would be $
I purchases a ticket from Justfly*** for an upcomming flight to Minnesota I need to make for schoolI had exact times and dates that I need to be thereFeb 3, before as registration for Residency is between an pm on the 3rdThe ticket I purchased got me to Minnesota at 4:30, which was still in the time frame I neededOn the 9th I could not leave until after due to being in classesThe flight on the 9th was scheduled to leave at 7:I was also on Delta airlinesThe confirmation screen, which I wish I had kept a picture of, comfirmed what I had purchased or I would have called them right away, as I have specific times I need to be thereI should have checked the email, but since the confrmation screen verified what I purchased I didn't see any reason to check the emailThe other day I went to print everything for my trip and the whole itinerary was not the sameI am arriving in Minneapolis at 11:Pm on the 3rd and I am leaving Minneapolis on the 9th at 5:amPlus
If you you need to cancel a flight, it's next to impossible to recover your moneyThey give a credit which can be applied to a future purchase, but it should be same destination and origin, and up to one year since the cancellation150$ cancellation fee does not help anythingAnd the "best" thing is that the credit cannot be applied on their website, you have to spend literally hours with agents on their phone, and they will tell you that there are no flights availableNow I deal directly with my airline after almost a loss to these scam artists
On the recommendation of a friend we booked two round trip tickets from Sacramento to BaltimoreAS we were talking to the justfly person the price doubled!! I began on line with a very reasonable price and would pay some extra so we could bring a bag on boardBy the time the gal finished we were paying much more and the additional cost was not considered as something to up our experienceWe cannot change or get a cancellation
Very disappointedthey said it's not them but the airlinesSadly I didn't check you site firsti see many complaintsDon't use JusflyIs there anything we can do? Our trip isn't until the 6th of March
I bought an airline ticket with preferences seat at a cost of each seat for additional comfortThey are charging me times and we are only passengerI called and wrote trying to get reimburse and just get a run around but no answersI just want them to reimburse to my credit card the overcharge
Very poor customer serviceI called to have my TSA precheck number added to my flight, and after being placed on hold for an extensive time I was told the number had been addedI checked with the airline directly to confirm, and learned the airline doesn't even accept TSA precheck at this timeThey're scam artists
Just FLy has an Extended Cancellation Policy which according to their advertisement when you go to buy a ticket, is that you spend an additional dollars in order to cancel the flight with a full refund up to hours of the flightWhen we went to cancel the flight however, they told us that the Extended Cancellation Policy was only applicable for the first hours after a flight was purchasedTherefore, we lost all of the money that we spentWe were given an option to spend an additional dollars in order to convert the 1,dollars that we had spent to airline creditWe spent the extra dollarsUnfortunately, we were later informed that this dollars was not a conversion fee, but rather a standard cancellation fee, and there was no way that we could use the airline credit for any destination that was not departing or arriving from the original cities that we had bookedIt is my belief that advertisements of services that should have been rendered greatly infl
I booked two flights through the website on July 18, On August 17, I received an email stating that there had been changes to my itinerary and I needed to contact the airline as soon as possibleI called Turkish Airlines immediately, but was informed that since the booking was done by a third party (Justfl***) I needed to contact them directlyI called their representative and after a minute conversation (mostly on hold) I was told that the booking would be cancelled and I would be entitled for a full refund due to the change of itineraryAt this moment, I was unable to complete the process since I had to step away from the phoneI called back after an hour and had to explain the situation again to a new representativeThis time it took 1:minutes to get the information from the airline and initiate the cancellation processI was informed that even though it was initiated there was no guarantee the money would be refundedI was instructed to wait 6-weeks for the response of the airlineThis cancellation ruined all the travel arrangements since I had a connecting flight with a different travel agency that had to also cancel since I was forced to make a complete new reservationThe cancellation fee was $and there is no refund for this feeI completely understand the airline modification is not controlled by Justfl***, but the incompetence of the representatives, lack of customer empathy, lack of interest of business retention and the general disregard for the impact to the client left a resounding bad impression
On May 12th of this year we purchased tickets from Justfly.comWe were flying from Cleveland to Myrtle BeachWe typed in the wrong day and didn' realize it till after.I called right back to change the day and was told I would have to rebookAfter rebooking I was told they would refund me my $oF COURSE IN WOULD HAVE TO PAY A $CANCELLATION FEE two other small fees of $and $29.90of which was put back in my bank, but not my original costI have talked todifferent people who didn't speak understandable EnglishAll of which said refund within days.It is almost days and still nothingJust seem to be getting the run aroundThe put the small amounts back but not the actual booking amount
I contacted Justfly*** on November 9th to report a medical emergency on behalf of my son* *** ***, and to ask about cancelling his travel itinerary and refunding the moneyJesse and his girlfriend have tickets traveling to Japan on December 10thOn Sunday, October 30, Jesse awoke with ringing in his ear, some hearing loss, and half his face paralyzedHis girlfriend rushed him to the ER where he was diagnosed having Ramsey Hunt Syndrome - a rare and serious condition with an unpredictable recoveryHe is being treated by a neurologist, has had two MRIs as well as an OtolaryngologistAs soon as we realized the length of recovery and treatment I contacted JustflyThey said if I sent letter from doctor and copy of doctor's license they would be happy to send this to the airline and didn't see a problemThe ticket was nonrefundable - I welcomed their supportI was told to call back in hoursThey explained there was a contingent for medical emergencySince then I have b
Do not book with Justfly specially going to AfricaThey will show you a nice trip, take your money and later wait few more days and change your trip knowing that you cannot cancel it any longerThen you call customer service and get the same lady who talks to you like you dont know what you want and keep saying that it is the flight you bookedI have both emails and both trips so I know what I paid forThen you asked for a refund and they say to weeks so you can't go anywhere elseThat lady Whatever her name was is not nice at allAnd she lies on top of that stating that I booked the flight this wayThis just fly company is a rip offHow can you schedule someone to stay overnight in a country they don't know with a child and not give them the choice to go somewhere elseAnd I am pregnant and Togo is not secured at all with the fight they had
I needed a last minute flight aND found one on Justfl*** for a cheap priceHowever, once I clicked "book" the confirmation page doubled the ticket price and I confirmed that I was charged double on my credit cardI spent at least hours on the phone with customer service trying to reach a resolutionI asked to speak to a manager multiple times before they complied and had a manager call me backThe manager instructed me to file a claim, which I completed immediately its sufficient proofI received no response from the companyA month passed and I inquired about the status of my claim, a week later I finally got a response that they would receive a refund within 7-business daysIt took days for me to receive my refund and rather than refunding the amount back to my credit card they sent me a check from CanadaNow, I have to wait weeks for my bank to get the check processed to deposit into my account and I will be charged a fee because it is a foreign checkJustfl*** has poor customer service and business practicesI will never use this company again to purchase plane tickets It is not worth the hassle and loss of money for several months
Terrible service, would never recommendI called to book a flight, asked about seating and was told by agent on separate occasion where I would be sittingThey cannot assign seats, found this out laterTicket showed up in my inbox with no assignment, I called back asked for a supervisor, was hung up onCalled back again, took min of my time to get a refund, refund can take up to business daysWould absolutely never recommend to anyone
JustFly is one of the biggest scam businesses out thereAir fare can be difficult, but if you know where to look and when to buy, it generally turns out fineMy parents bought my fiance and I tickets to San Antonio to vacation as a giftHere we are a week out and my fiance just can't get off workAfter HOURS on the phone with JustFly and FOUR representatives later, I'm $poorer, and in the same place I would have bee had I just not shown up to our flightSo, rep one tells us that a cancellation fee is $per passenger and we are responsible for the price of the tickets we were cancelling as they are worth at that time...so we could be credited or owe the airlinesOur original flights were $totalThe new ones were $We had a lot of money to use towards a new flight it seemedA total credit of $Time to change flightsNot so simpleStill with rep one, I ask maybe three times if these tickets can be used to fly from Portland to Dallas instead of to San Antonio(We are going to Dallas now to visit family at a later date when we are both, assuredly, off)She says, very simply, yesJust wait hours for the cancellation to process and I can call back to change the destinationGood news it seemsFirst infraction is something that has happened to a lot of people with JustFlyThey double charged me for the cancellation fee$instead of $Second is that I notice under "Manage my booking" where I'm shown my new cancellation credit I can only apply said credit to a flight to San AntonioI immediately make a call, ask about the double charge, they apologize, and ensure me that they are processing a refundThis should take 2-business days(Still waiting for this)This second rep then assures me that, once I'm ready to make my purchase, I should call back and they can reroute the flight over the phone(Still hasn't been hours)Rep sheds some light on this suspicious situationI'm on and off hold for minutes and have accomplished nothing but been told the plane cannot, in fact, be rerouted from San Antonio to DallasIt has something to do with the policy of American Airlines, the outbound airline, apparentlyI ask to speak with managementThe supervisor is entirely unhelpful and like the rep before her, has me on and off hold for the next HOUR AND A HALFShe says she can indeed route us to Dallas and proceeds to bring up prices for an outbound flight through American Airlines and an inbound flight through Alaskan airlines--as, again, these must absolutely match what the cancelled tickets usedFinally, a grand total of $dollarsThat's with my applied credit of $For two passengers going to Dallas and back homeA domestic flight, keep in mindShe explains this is because there are nearly a $total of penalties amounting per passenger per airlineI immediately decline and insist that I could buy fresh tickets for $through Alaskan--a price I was tracking as we spokeSo, here I moved to ask for my cancellation fee backIt promised me a service that was only explained in pieces and omitted where convenientShe quite robotically repeated she could not refund a processed cancellation feeDead endSo I'm for a $refund that may or not come, given this business's crooked and manipulative practicesThe other $I disputed with my credit card carrierIf a merchant will not comply with a transaction refund you feel is warranted, and in this case, it very much seems to be, the proper forms are submitted and reviewedI hope that is the last step in cutting ties with this truly awful companyI implore any prospective flyer to avoid these people at all costs, absolutelyThey want no more than your money and will lie, omit, and simply be downright difficult to achieve that
Been looking for one-way travel ticket from LAX to BDQ and justfl*** shows price for $on a flex dateI called customer service to book and was told price cannot be honoredThe rep on phone told me directly "she see it too"I asked to speak to a supervisor put ON HOLD for minutes before Supervisor came on phone spoke broken englishTold her same story and after minutes she checked and said price NO GOOD and NOT HONOREDSeveral sites, companies and airlines will honor their price when price is differentTHEY PROVIDED HORRIBLE CUSTOMER SERVICE; DONT BUY FROM THEM
I purchased flight tickets for passengers on this website for myself and my children (4/5/17)No where on the website or in the terms and conditions did they explain the type of ticket they were selling to meThe tickets were through Delta Airlines, during selection of the tickets and purchase the website had me select seats for each passenger, I did that and these seats showed on my confirmation emailI called Justfly to add a one way ticket to my reservation for my son they said they could not do that and to call Delta directlyI called the number they game me for Delta and could not get throughI called my brother who frequently flies with Delta and he called them for me and found out the tickets justfly*** purchased through Delta were e-class tickets which DO NOT ALLOW for assigned seating, all seats for e-class tickets are assigned at check inI immediately called to cancel my flights with them because flying with a year old and year old I have to have assigned seat
Justfly.com is the worst travel agency I've ever deal withWe had to cancel our family trip because this company failed to provide another flight after our flight was cancelled with no reasonA month before our trip, we called to check on our flights and we found that one of our trip was cancelled months ago and they never told us, and they are forcing us to travel at a different dateWe spent almost the entire month trying to get another flight until is was too late, then they decide that they will not refund usWithout the Revdex.com and our bank we wouldn't get our money backFortunately, months later we received all our money and an apology from Justfly.comThink twice before contacting them
I purchased a ticket under Reference #*** and two tickets under Reference # ***On January 27, MrPresident issued and executive order banning people from the countries to travel to USDespite being US citizens, because of rumors that the other side will retaliate too, we decided not to go as planed and canceled the ticketsEven most airlines both domestic and international announced that they will refund or rebook those who have been affected by the orderTherefore, I called Justfly and asked them to cancel our ticketsThey said there will a $charge to cancel each ticket a total of $I told them first of all your website says $not $and second, I am canceling because of situations created beyond our control and that the airlines will refundThey said they do not have any thing on the announcementAnyhow they took $off of each ticket and not only that they charged my credit card that they had on file three times each time for $witho
To whom it may concern: A couple of hours ago I purchased two round trip American Airlines tickets through Justfly***I purchased the tickets for myself and for my motherI went through the typical process of plugging in all the necessary information for each passenger, including correct name, gender and date of birthAfter the online booking process of selecting seats which I declined, and travel insurance to name two - I paid for the tickets using my credit cardThis payment portion again requested my name, credit card info and billing address which I provided correctlyAfter submitting payment, I received an e-mail with a receipt which stated I had just purchased two separate tickets with my name on it (in other words, duplicate tickets)I immediately called the helpline for Justfly*** to tell them of their system error and I was told after an initial representative and then a supervisor that I would have to pay a $cancelation fee to refund my tickets and then rebook the
Justfly issued electronic tickets that have an errorBoth of our names have our middle name repeated: *** *** *** *** *** *** *** *** ***I called to ask that this be correctedThe tickets were issued Nov When I printed the tickets today I realized the typoThe company wants to charge me hundreds of dollars per ticket to correct their errorI think this is extremely poor customer service, is ludicrousI spent hours on the phone, until my battery died I received NO satisfaction
They were unable to make a change to my flight due to "we are unable to obtain a price for the flight you wish to change it toBut they were unable to change it for ANY other flight on ANY other dayThey also quoted $for the change fee, where their website says it would be $
I purchases a ticket from Justfly*** for an upcomming flight to Minnesota I need to make for schoolI had exact times and dates that I need to be thereFeb 3, before as registration for Residency is between an pm on the 3rdThe ticket I purchased got me to Minnesota at 4:30, which was still in the time frame I neededOn the 9th I could not leave until after due to being in classesThe flight on the 9th was scheduled to leave at 7:I was also on Delta airlinesThe confirmation screen, which I wish I had kept a picture of, comfirmed what I had purchased or I would have called them right away, as I have specific times I need to be thereI should have checked the email, but since the confrmation screen verified what I purchased I didn't see any reason to check the emailThe other day I went to print everything for my trip and the whole itinerary was not the sameI am arriving in Minneapolis at 11:Pm on the 3rd and I am leaving Minneapolis on the 9th at 5:amPlus
If you you need to cancel a flight, it's next to impossible to recover your moneyThey give a credit which can be applied to a future purchase, but it should be same destination and origin, and up to one year since the cancellation150$ cancellation fee does not help anythingAnd the "best" thing is that the credit cannot be applied on their website, you have to spend literally hours with agents on their phone, and they will tell you that there are no flights availableNow I deal directly with my airline after almost a loss to these scam artists
On the recommendation of a friend we booked two round trip tickets from Sacramento to BaltimoreAS we were talking to the justfly person the price doubled!! I began on line with a very reasonable price and would pay some extra so we could bring a bag on boardBy the time the gal finished we were paying much more and the additional cost was not considered as something to up our experienceWe cannot change or get a cancellation
Very disappointedthey said it's not them but the airlinesSadly I didn't check you site firsti see many complaintsDon't use JusflyIs there anything we can do? Our trip isn't until the 6th of March
I bought an airline ticket with preferences seat at a cost of each seat for additional comfortThey are charging me times and we are only passengerI called and wrote trying to get reimburse and just get a run around but no answersI just want them to reimburse to my credit card the overcharge
Very poor customer serviceI called to have my TSA precheck number added to my flight, and after being placed on hold for an extensive time I was told the number had been addedI checked with the airline directly to confirm, and learned the airline doesn't even accept TSA precheck at this timeThey're scam artists
Just FLy has an Extended Cancellation Policy which according to their advertisement when you go to buy a ticket, is that you spend an additional dollars in order to cancel the flight with a full refund up to hours of the flightWhen we went to cancel the flight however, they told us that the Extended Cancellation Policy was only applicable for the first hours after a flight was purchasedTherefore, we lost all of the money that we spentWe were given an option to spend an additional dollars in order to convert the 1,dollars that we had spent to airline creditWe spent the extra dollarsUnfortunately, we were later informed that this dollars was not a conversion fee, but rather a standard cancellation fee, and there was no way that we could use the airline credit for any destination that was not departing or arriving from the original cities that we had bookedIt is my belief that advertisements of services that should have been rendered greatly infl
I booked two flights through the website on July 18, On August 17, I received an email stating that there had been changes to my itinerary and I needed to contact the airline as soon as possibleI called Turkish Airlines immediately, but was informed that since the booking was done by a third party (Justfl***) I needed to contact them directlyI called their representative and after a minute conversation (mostly on hold) I was told that the booking would be cancelled and I would be entitled for a full refund due to the change of itineraryAt this moment, I was unable to complete the process since I had to step away from the phoneI called back after an hour and had to explain the situation again to a new representativeThis time it took 1:minutes to get the information from the airline and initiate the cancellation processI was informed that even though it was initiated there was no guarantee the money would be refundedI was instructed to wait 6-weeks for the response of the airlineThis cancellation ruined all the travel arrangements since I had a connecting flight with a different travel agency that had to also cancel since I was forced to make a complete new reservationThe cancellation fee was $and there is no refund for this feeI completely understand the airline modification is not controlled by Justfl***, but the incompetence of the representatives, lack of customer empathy, lack of interest of business retention and the general disregard for the impact to the client left a resounding bad impression
On May 12th of this year we purchased tickets from Justfly.comWe were flying from Cleveland to Myrtle BeachWe typed in the wrong day and didn' realize it till after.I called right back to change the day and was told I would have to rebookAfter rebooking I was told they would refund me my $oF COURSE IN WOULD HAVE TO PAY A $CANCELLATION FEE two other small fees of $and $29.90of which was put back in my bank, but not my original costI have talked todifferent people who didn't speak understandable EnglishAll of which said refund within days.It is almost days and still nothingJust seem to be getting the run aroundThe put the small amounts back but not the actual booking amount
I contacted Justfly*** on November 9th to report a medical emergency on behalf of my son* *** ***, and to ask about cancelling his travel itinerary and refunding the moneyJesse and his girlfriend have tickets traveling to Japan on December 10thOn Sunday, October 30, Jesse awoke with ringing in his ear, some hearing loss, and half his face paralyzedHis girlfriend rushed him to the ER where he was diagnosed having Ramsey Hunt Syndrome - a rare and serious condition with an unpredictable recoveryHe is being treated by a neurologist, has had two MRIs as well as an OtolaryngologistAs soon as we realized the length of recovery and treatment I contacted JustflyThey said if I sent letter from doctor and copy of doctor's license they would be happy to send this to the airline and didn't see a problemThe ticket was nonrefundable - I welcomed their supportI was told to call back in hoursThey explained there was a contingent for medical emergencySince then I have b