Avoid booking through JustFly The website removed the space in my child’s middle names and when I called just now to correct it they told me they would charge a $name change fee when their website made the change I am forced to go to the airport early to make the change directly with the airline because of their rigged website that they exploit for profitUnfortunately Kayak*** uses them and you can’t tell until you’ve booked the ticket what website you’re purchasing from Next time I will buy directly from the airline and forgo the small discount that is not worth my time being on hold with useless JustFly customer service
I attempted to make a flight reservation with this companyI finished booking a flight with them & received a confirmation email from themWithin a few hours I received an email saying the reservation was cancelledI tried booking againAgain I received confirmation emailThen hours later received email that the reservation was cancelledAbout days later there was a booking charge from this company & two separate charges for two transactions from a different company, American Cullins, not America Airlines (who the original flight reservation was with)When I tried to contact customer service, I was put on hold for extended periods of timeAnd when I asked to speak to a supervisor, on separate occasions, they outright refusedThey said would have one call me but that never happenedI am attempting to dispute this with my bank but they will probably be the ones who take the loss(We had a conference call with JustFly customer service, waited for over minutes, an
Purchased airline ticketsThey contacted me a month before the flight telling me the inbound flight time had changed and that the outbound flight was cancelled by DeltaTold me Delta would send me a refund for the outbound flightSo I made other reservations with a different airlineLater that day found out the outbound flight was never cancelled and I am still responsible for the tickets even though I made other reservationsAfter several phone calls I could not get them to refund the ticket price even though they admitted to giving me incorrect informationI now have to pay for outbound flights because I could not get a refund from the other airline iade the new reservations with
I purchased airline tickets from JustFly for myself, wife and children to fly from Chicago, IL to StThomas, USVI on December 9, and returning to Chicago on December 16, Due to Hurricane Irma my hotel the Westin StJohn has canceled all reservations through the end of the year and possibly furtherI contacted JustFly to make them aware of the situationThey told me that nothing could be done as the airlines were still flying to the locationLater on, I noticed that on the JustFly website I was given an option to cancel my flights at a cost of $but would receive a credit for future flights in the approximate amount of $1,I went ahead and canceled the flightsI then went to book new flights only to find that I could only book back to StThomas and not anywhere elseI immediately called JustFly to let them know about thisI was put on hold multiple time and eventually was hung upNo profanity was used and I never raised my voice onceI NEVER would hav
Someone fraudulently purchased a ticket with my credit card under my name (which I promptly disclosed to my bank's fraud department)I called the Justfly*** customer service line and proceeded to spend over an hour trying to explain to their call center representatives in India or wherever they outsource toWe had finally resolved that someone did fraudulently use my card and before they could tell me whose name the itinerary was in, the call droppedI proceeded to call back several times, getting stuck in the automated system and then finally getting a humanThe new person I spoke to just hung up on me because they wouldn't transfer me to a managerThis happened multiple timesMy complaint is about their call centerTheir English was hardly understandable and they did not understand what I was saying, so when I was trying to resolve such a timely problem, it just made it worse to think that they cared so little for my distress that they would hang up on meThere was no manage
I recently purchased a ticket from Justfly*** , I didn't receive the booking confirmation email as promised for my flight , I called times to ask for it and they said it was nothing they could do , so I had to cancel my flight that was a few hours later , To cancel they said it would be $dollars but I talked them down to $and in result a full refundI called days later to ask for a confirmation saying that my bank account has been notified for a request for a refund and I also never received that email I talked to approximately different people every time I called and I asked to talk to the supervisor and *** was never there
My price increased after booking our flights through Justfl***They claimed I had made upgrades for seat selection, yet we didn't have seatsWhen I went to select a seat it was charging me an additional $per flight, per person so I would have to pay a total of $for seats when supposedly thats why my price went up because I had upgraded, yet I know I did not because I never do and I thoroughly double check before confirming and purchasingJustfl*** claimed the right to have their prices increased at any time, any day, any minute or any secondThis wasn't the case because I had different browsers on two different devices running their website and the price for the exact one I purchased never decreased or increasedI know this because I kept refreshing the browsers even while I was on the phone for an hour with themThe only time it increased was after I pressed to confirm and book the flightsThis is a scamI have never been so disappointed by a company beforeEverything they claimed I disputed with facts and they still refused to admit they were in the wrong and chose not to fix itI wasn't looking to get one over them or to get free ticketsI only wanted to be charged the price I selected and purchased not the one they increased on their own
I went on line to book a flight for June 29thAfter my try was booked, I notice that the date was differentI immediately tried to cancel and rebook the trip but the system wanted to change me $feeI called customer service and was given the run around and was told that I would be charged the cancellation fee (more if I wait hours)This company is a scam and a cheat! I spoke to the airlines and they said the company can cancel or make changes to the flight without penalty
I booked a flight with justfly***I was slightly suspicious as the flight/rates were not published on the airlines website (Air Moroc)However, I contacted the agency and was assured the flight was properly bookedAbout a month ago I received an email from Air Moroc saying that changes had been made to the reservationWhen I contacted the airline directly, they said I would be able to receive a full refund, as I didn't get what I paid forI am currently on hold for the 5th time with this airlineEach time, they promise to have a manager call me back, and claim to be unable to connect me with a manager directlyI have been on hold for upwards of hours combinedI suspect this is a scam of some kind, since I have never connected with anyone able to assist meThe representatives claim they are waiting to get in touch with the airline, but they have been saying that for days, and it took me less than minutes to connect with the airline myself
On 7/11/I booked a round trip flight to Idaho online with Justy***I called to verify my flight times and was advised that my return flight was cancelled and there were no other options flying to the Redding , Calif airportI spoke to different people on August and was advised that they would not refund my moneyAfter knowing that my flight was cancelled I checked online and this company was still offering several flights, after they were aware that the flights were cancelledThis company is scamming peopleTo this day I still have not received a refund and did not fly to Idaho
DO NOT BOOK TRAVEL WITH JUSTFLY*** This company is a scam I recently booked travel during the holidays After receiving my e-mail confirmation, the travel was not for the dates that I booked I contacted the company and was told the tickets were not refundable and that changing the dates would cost me double the original prices Their customer service line was unhelpful with long waits on hold and no ability or willingness to try to help
We purchased tickets to go to Florida on Monday 7/17/and we were scheduled to arrive at 9:pmWe arrived at the airport at 3:and were informed by *** *** that our flight was cancelled due to inclement weatherWe tried to get another flight and everything was bookedSpirit would refund our money, but it would take several days for the refund to go through and there were no flights available to get us to Florida until Wednesday morning, we were scheduled to return at 6:on FridayWe contacted *** as Just Fly had us returning on a different airline than the one we would use to go to Florida*** told us that we had to go through Just Fly because we booked with themWe advised them that it didn't make sense for us to go to Florida for 1/days since we missed the event on Tuesday due to the flight cancellationJust Fly refused to not only not refund our money, but also not to give us credit so that we could use the money for a flight at a later dateThey st
I utilized justfly*** to purchase tickets on frontier airlines for an upcoming trip to Las Vegas in OctoberThe purchase was completed on 8/08/I was billed separately by justfly*** for $It was stated to be part of ticket price, but this was billed separatelyWhen I received my itinerary, I was booked for my return flight on a totally different date than I had chosenThankfully I took a screen shot of my confirmation pageI contacted Frontier to resolve the issue, but they had wanted to charge me additional monies to keep the original reservation I had already madeThankfully that pieces was resolved after an hour of back and forth and being placed on hold, but I was told by Frontier that I could have made the reservations directly with them for the same amount that I was charged by JustFly.comI contacted JustFly*** for a refund of that part of the money due to all of the issues I had with my original reservationThe initial CSR that took my call could not help an
We booked a flight to Paris, August 21, and paid for itOur dog had to have his eye removed, as he was blind in itWe purchase d CSA insurance which was a jokeWe filed a claim with CSA and provided all the documents about our dogs eye surgery removal and they denied the claim since our dog was not a service dogSo I called just fly six times, Elicia was the most helpful but when I called back today to try to book the flight that we could work out I was told it was going to be $per person to change the datesThe lack of customer service and the same response that you would get whether you talk to a rep or a manager was was a very scripted and that they could not change the rules Or their guidelines, they were so unrelentless to try to help with your situation and make things workI would never recommend Justfly or the insurance that we spent an additional $on thru CSA...they both are horrible and will try to suck more money out of you...don’t EVER book here, they
I had booked for a ticket through justfly*** and had to cancel the ticket days before my travel dayI was told that I would be only charged dollar on my ticket as I had purchased bestbuy guarentee and would be given refund for the rest of the ticket priceHowever, they told be my ticket would be refunded only as e-credits which could be availed if I book a ticket through their site, which was not mentioned anywhere in their terms and conditionsAlso, they didn't sent be both e-credits or any confirmation of my ticket cancellation till nowNobody is giving me any reply after contacting their customer care as well
This company advertised a price on Kayak website and I purchased two tickets on two different credit cards in a window of minutesOne they charged a greater priceThe terms and conditions in website claim that they will notify you in the event that the price has changedThey did not notify me that the price increased and charged my credit cardWhen I made numerous calls they did not agree to reimburse me the difference and claim they can change the price at any time
We booked a flight for June 12thReceived confirmationWhen I went to check in for the flight, I was notified that they changed my flight to a DAY BEFORE, June 11thI received no notification that this was going to happenThe only notification I received was to choose my seats on June 11th, the day before my scheduled flight again confirming that I had a fight scheduled for June 12th.I had clearly missed the flightI called the company, *** to help me find a new flight or reimbursement and they refused on both accountsThey also refused to give me any information on who the supervisor wasThey said that there was nothing they could doI was out not only money for the flight, but also was going to miss appointments I had madeAs a surgeon, this is a huge issue and puts peoples health at risk
I'd give stars if I couldI attempted to book a ticket from LAX to Bali with them as they claimed the best priceOf course half way through the booking the price magically went upIt was still somewhat competitive so I completed the booking (despite having to uncheck unwanted insurance several times)I got a confirmation email and thought everything was good to goWrongA few hours later I got an email that there was a problem with my credit cardI call my credit card - no issues, and note that there's a $1,charge for the ticketsI call justFly - they tell me nope it didn't go throughWe argue for a bit, they agree to re-run itTurns out there was a $charge from JustFly which didn't go through, and the $was from China AirlinesThey assure me that the charge is just a temporary authorization and will drop off after hoursOk, fine, so I think all is good nowNext evening, I get an alert from my credit card that my credit limit has been exceeded! Come to find out, there's additional charges for $from China Airlines
On top of all this, I can't get through to customer service - selecting the option for help with an existing reservation just gets you either a fax machine or hung up onI've seriously called them about dozen times trying to get throughFunny enough if you select option for ticket sales you get someone right awayI finally get to a manager who says he'll cancel the chargesI'm not taking any chances and also alerting my credit card to possible fraud
Avoid these guys like the plague!
Avoid booking through JustFly The website removed the space in my child’s middle names and when I called just now to correct it they told me they would charge a $name change fee when their website made the change I am forced to go to the airport early to make the change directly with the airline because of their rigged website that they exploit for profitUnfortunately Kayak*** uses them and you can’t tell until you’ve booked the ticket what website you’re purchasing from Next time I will buy directly from the airline and forgo the small discount that is not worth my time being on hold with useless JustFly customer service
I attempted to make a flight reservation with this companyI finished booking a flight with them & received a confirmation email from themWithin a few hours I received an email saying the reservation was cancelledI tried booking againAgain I received confirmation emailThen hours later received email that the reservation was cancelledAbout days later there was a booking charge from this company & two separate charges for two transactions from a different company, American Cullins, not America Airlines (who the original flight reservation was with)When I tried to contact customer service, I was put on hold for extended periods of timeAnd when I asked to speak to a supervisor, on separate occasions, they outright refusedThey said would have one call me but that never happenedI am attempting to dispute this with my bank but they will probably be the ones who take the loss(We had a conference call with JustFly customer service, waited for over minutes, an
my name came out as Lawheaf, instead of Lawhead, and they insisted on charging me a $fee
Purchased airline ticketsThey contacted me a month before the flight telling me the inbound flight time had changed and that the outbound flight was cancelled by DeltaTold me Delta would send me a refund for the outbound flightSo I made other reservations with a different airlineLater that day found out the outbound flight was never cancelled and I am still responsible for the tickets even though I made other reservationsAfter several phone calls I could not get them to refund the ticket price even though they admitted to giving me incorrect informationI now have to pay for outbound flights because I could not get a refund from the other airline iade the new reservations with
I purchased airline tickets from JustFly for myself, wife and children to fly from Chicago, IL to StThomas, USVI on December 9, and returning to Chicago on December 16, Due to Hurricane Irma my hotel the Westin StJohn has canceled all reservations through the end of the year and possibly furtherI contacted JustFly to make them aware of the situationThey told me that nothing could be done as the airlines were still flying to the locationLater on, I noticed that on the JustFly website I was given an option to cancel my flights at a cost of $but would receive a credit for future flights in the approximate amount of $1,I went ahead and canceled the flightsI then went to book new flights only to find that I could only book back to StThomas and not anywhere elseI immediately called JustFly to let them know about thisI was put on hold multiple time and eventually was hung upNo profanity was used and I never raised my voice onceI NEVER would hav
Someone fraudulently purchased a ticket with my credit card under my name (which I promptly disclosed to my bank's fraud department)I called the Justfly*** customer service line and proceeded to spend over an hour trying to explain to their call center representatives in India or wherever they outsource toWe had finally resolved that someone did fraudulently use my card and before they could tell me whose name the itinerary was in, the call droppedI proceeded to call back several times, getting stuck in the automated system and then finally getting a humanThe new person I spoke to just hung up on me because they wouldn't transfer me to a managerThis happened multiple timesMy complaint is about their call centerTheir English was hardly understandable and they did not understand what I was saying, so when I was trying to resolve such a timely problem, it just made it worse to think that they cared so little for my distress that they would hang up on meThere was no manage
I recently purchased a ticket from Justfly*** , I didn't receive the booking confirmation email as promised for my flight , I called times to ask for it and they said it was nothing they could do , so I had to cancel my flight that was a few hours later , To cancel they said it would be $dollars but I talked them down to $and in result a full refundI called days later to ask for a confirmation saying that my bank account has been notified for a request for a refund and I also never received that email I talked to approximately different people every time I called and I asked to talk to the supervisor and *** was never there
My price increased after booking our flights through Justfl***They claimed I had made upgrades for seat selection, yet we didn't have seatsWhen I went to select a seat it was charging me an additional $per flight, per person so I would have to pay a total of $for seats when supposedly thats why my price went up because I had upgraded, yet I know I did not because I never do and I thoroughly double check before confirming and purchasingJustfl*** claimed the right to have their prices increased at any time, any day, any minute or any secondThis wasn't the case because I had different browsers on two different devices running their website and the price for the exact one I purchased never decreased or increasedI know this because I kept refreshing the browsers even while I was on the phone for an hour with themThe only time it increased was after I pressed to confirm and book the flightsThis is a scamI have never been so disappointed by a company beforeEverything they claimed I disputed with facts and they still refused to admit they were in the wrong and chose not to fix itI wasn't looking to get one over them or to get free ticketsI only wanted to be charged the price I selected and purchased not the one they increased on their own
Justfly.*** overcharged my credit account They are fraudulent
I went on line to book a flight for June 29thAfter my try was booked, I notice that the date was differentI immediately tried to cancel and rebook the trip but the system wanted to change me $feeI called customer service and was given the run around and was told that I would be charged the cancellation fee (more if I wait hours)This company is a scam and a cheat! I spoke to the airlines and they said the company can cancel or make changes to the flight without penalty
I booked a flight with justfly***I was slightly suspicious as the flight/rates were not published on the airlines website (Air Moroc)However, I contacted the agency and was assured the flight was properly bookedAbout a month ago I received an email from Air Moroc saying that changes had been made to the reservationWhen I contacted the airline directly, they said I would be able to receive a full refund, as I didn't get what I paid forI am currently on hold for the 5th time with this airlineEach time, they promise to have a manager call me back, and claim to be unable to connect me with a manager directlyI have been on hold for upwards of hours combinedI suspect this is a scam of some kind, since I have never connected with anyone able to assist meThe representatives claim they are waiting to get in touch with the airline, but they have been saying that for days, and it took me less than minutes to connect with the airline myself
On 7/11/I booked a round trip flight to Idaho online with Justy***I called to verify my flight times and was advised that my return flight was cancelled and there were no other options flying to the Redding , Calif airportI spoke to different people on August and was advised that they would not refund my moneyAfter knowing that my flight was cancelled I checked online and this company was still offering several flights, after they were aware that the flights were cancelledThis company is scamming peopleTo this day I still have not received a refund and did not fly to Idaho
DO NOT BOOK TRAVEL WITH JUSTFLY*** This company is a scam I recently booked travel during the holidays After receiving my e-mail confirmation, the travel was not for the dates that I booked I contacted the company and was told the tickets were not refundable and that changing the dates would cost me double the original prices Their customer service line was unhelpful with long waits on hold and no ability or willingness to try to help
We purchased tickets to go to Florida on Monday 7/17/and we were scheduled to arrive at 9:pmWe arrived at the airport at 3:and were informed by *** *** that our flight was cancelled due to inclement weatherWe tried to get another flight and everything was bookedSpirit would refund our money, but it would take several days for the refund to go through and there were no flights available to get us to Florida until Wednesday morning, we were scheduled to return at 6:on FridayWe contacted *** as Just Fly had us returning on a different airline than the one we would use to go to Florida*** told us that we had to go through Just Fly because we booked with themWe advised them that it didn't make sense for us to go to Florida for 1/days since we missed the event on Tuesday due to the flight cancellationJust Fly refused to not only not refund our money, but also not to give us credit so that we could use the money for a flight at a later dateThey st
I utilized justfly*** to purchase tickets on frontier airlines for an upcoming trip to Las Vegas in OctoberThe purchase was completed on 8/08/I was billed separately by justfly*** for $It was stated to be part of ticket price, but this was billed separatelyWhen I received my itinerary, I was booked for my return flight on a totally different date than I had chosenThankfully I took a screen shot of my confirmation pageI contacted Frontier to resolve the issue, but they had wanted to charge me additional monies to keep the original reservation I had already madeThankfully that pieces was resolved after an hour of back and forth and being placed on hold, but I was told by Frontier that I could have made the reservations directly with them for the same amount that I was charged by JustFly.comI contacted JustFly*** for a refund of that part of the money due to all of the issues I had with my original reservationThe initial CSR that took my call could not help an
We booked a flight to Paris, August 21, and paid for itOur dog had to have his eye removed, as he was blind in itWe purchase d CSA insurance which was a jokeWe filed a claim with CSA and provided all the documents about our dogs eye surgery removal and they denied the claim since our dog was not a service dogSo I called just fly six times, Elicia was the most helpful but when I called back today to try to book the flight that we could work out I was told it was going to be $per person to change the datesThe lack of customer service and the same response that you would get whether you talk to a rep or a manager was was a very scripted and that they could not change the rules Or their guidelines, they were so unrelentless to try to help with your situation and make things workI would never recommend Justfly or the insurance that we spent an additional $on thru CSA...they both are horrible and will try to suck more money out of you...don’t EVER book here, they
I had booked for a ticket through justfly*** and had to cancel the ticket days before my travel dayI was told that I would be only charged dollar on my ticket as I had purchased bestbuy guarentee and would be given refund for the rest of the ticket priceHowever, they told be my ticket would be refunded only as e-credits which could be availed if I book a ticket through their site, which was not mentioned anywhere in their terms and conditionsAlso, they didn't sent be both e-credits or any confirmation of my ticket cancellation till nowNobody is giving me any reply after contacting their customer care as well
This company advertised a price on Kayak website and I purchased two tickets on two different credit cards in a window of minutesOne they charged a greater priceThe terms and conditions in website claim that they will notify you in the event that the price has changedThey did not notify me that the price increased and charged my credit cardWhen I made numerous calls they did not agree to reimburse me the difference and claim they can change the price at any time
We booked a flight for June 12thReceived confirmationWhen I went to check in for the flight, I was notified that they changed my flight to a DAY BEFORE, June 11thI received no notification that this was going to happenThe only notification I received was to choose my seats on June 11th, the day before my scheduled flight again confirming that I had a fight scheduled for June 12th.I had clearly missed the flightI called the company, *** to help me find a new flight or reimbursement and they refused on both accountsThey also refused to give me any information on who the supervisor wasThey said that there was nothing they could doI was out not only money for the flight, but also was going to miss appointments I had madeAs a surgeon, this is a huge issue and puts peoples health at risk
I'd give stars if I couldI attempted to book a ticket from LAX to Bali with them as they claimed the best priceOf course half way through the booking the price magically went upIt was still somewhat competitive so I completed the booking (despite having to uncheck unwanted insurance several times)I got a confirmation email and thought everything was good to goWrongA few hours later I got an email that there was a problem with my credit cardI call my credit card - no issues, and note that there's a $1,charge for the ticketsI call justFly - they tell me nope it didn't go throughWe argue for a bit, they agree to re-run itTurns out there was a $charge from JustFly which didn't go through, and the $was from China AirlinesThey assure me that the charge is just a temporary authorization and will drop off after hoursOk, fine, so I think all is good nowNext evening, I get an alert from my credit card that my credit limit has been exceeded! Come to find out, there's additional charges for $from China Airlines
On top of all this, I can't get through to customer service - selecting the option for help with an existing reservation just gets you either a fax machine or hung up onI've seriously called them about dozen times trying to get throughFunny enough if you select option for ticket sales you get someone right awayI finally get to a manager who says he'll cancel the chargesI'm not taking any chances and also alerting my credit card to possible fraud
Avoid these guys like the plague!