Called customer service line for help with an issueAttempted to change flight timeAgreed to pay a fee of $and book new flight for $I authorized that they charge my credit card for the two charges of $and $Instead, they charged my credit card for separate charges: four under JUSTFLY*** for: $600.10, $610, 00, $375, & $125; and two under Hawaiian Airlines for: $& $This seems to me like a scam, ad due to them charging me more than I authorized them to, FraudI am going to attempt to fight all the charges with my credit card company, and I will not be using them ever again in the futureI feel like they purposely misled me as a consumerWhen I called back to have this corrected, they informed me that all charges were authorized
I was trying to book two tickets, one is one-way, and the other one is round tripAfter the first ticket is booked, they told me that their website is fluctuating, and they may not help me to book the second oneThen, I would have to cancel the first one, and they charged me dollars for cancellation fee because of their technical problemI talked to their customer service, and they agree to waive the fee, and transfer me to the cancellation department, said they are ready to help me to cancel it with no feeThen, the new guy know nothing about what we talked with customer serviceI started to explain my situation and their problem againI called them hours, and they just keep on transferring me to the other department, and charged me the cancellation fee at the end
I purchased some airplane tickets from justflyI had to change the dates days later and was told that if I paid dollars I would receive a credit, I did and then found out from American Airlines there was a cancelation fee, Justfly then told me to rebook I would be charged an additional dollarsthey totally mislead me to where I paid cancelation fees, For one with little money who wanted to see his older sister who had a recent heart surgery, this is unkind and wrong!
My Stepfather just had triple bypass surgeryHim and my mother need to cancel a flight and paid for insurance through the justly.com websiteMy stepfather is in the hospital, so I called justly for him and they said that I had to pay $to cancel the flightI cannot believe that they say I have to pay more, especially since they have insurance
I made Booking with*** and within Hours of Booking, I called them to Cancel itInstead of honouring the Hours free cancellation policy, They first asked me to pay $Fee and when I Denied they reduced the fee to $I Denied to pay and told them that I would complaint with Revdex.com and Seller of Travel Licenses, However they were Least Bothered about itNever ever book with this FRAUD company ***
I booked a flight with*** after using another flight search program (CheapFlights), and was meant to get one to leave on November 17, So that was how I searched for one*** showed a flight for about $using those search parameters, so I booked a ticketOnly after did I realize the website had messed up the date and given me a departure of 11/15/I called to cancel and get the flight changed, but could not get one at an affordable priceBecause I did not change flights and had to cancel instead, my ticket was refunded but for a $feeAdrew, an agent there, promised that cancellation fee of $would be refunded if I sent screenshots showing the error on the website where the dates were changed without me seeingI sent those emails to ***, never received a response, and emailed again a week or so laterEventually I called, and was told the request had to be processed again and I should call backI called back, was told it was stil
I purchased a ticket from justfly , I company that I can not find an address or the least to say that their employees refused to give an address or phone or e-mail address so I have to work all day long to get to your pagethere was nothing when I booked about economy basic and economy standard until I received an e-mail from united showing in an email comparison between the two, so I called just fly to change to economy standard , they start giving me a long list and in few word wanted to cancel ending paying them more moneyso I can not deal with this company who the only way you deal with people in a foreign country .I want an immediate and full refund of my payment as soon as possible ,I am a years old man and do not have money to give away
On 6/14/I called Justfly at hoursI was transferred to a customer service representative so I could speak with them about extending a trip from September 30th to October 4thI booked my honeymoon to Iceland from September 24th to September 30th prior to finding out that I could take extra days off of work to make this a once in a lifetime honeymoonI spoke with the customer service representative for approximately minutes as I was on hold for approximately minutesMy total call time was minutes and secondsAnyways, I spoke with the customer service representative and explained my situation to himHe advised me that the airline has a $cancellation/processing fee and then Justfly has a $per person ($300) processing fee, bringing the total to $I advised him that right now I can actually book the flight to Iceland from September 24th to October 4th for a little over $I told him that it didn't make sense to spend $for cancellation fees
On 04-07-I made a reservation for travel and purchased the travel insuranceThe transaction went through, my credit card was billed accordingly On Monday morning I received an email from Justfl*** to contact right away I called The operator informed me that the travel insurance was cancelled and my credit card was reimbursedShe stated that if I wanted to re-purchase, the insurance would cost more I told her I was going to complain This was the forth occasion I've had a problem with Justfl*** In the recent past, I've gotten all the way to the end to purchase airline tickets, only for it not to go through indicating a price bump Mind you, the turnaround was under five minutes This is very commonSomething should be done with this, I do not believe in coincidence Warning not to use this service-it's simply not worth itToo many other reputable companies out there, leave this one out
While I was making my purchase a box selection stated - Do you want to upgrade your ticket to standard economy for only $each way I selected this option as it noted I would receive the ability to bring on a full size caritem, reserved seat assignment, and earlier boardingWhen everything processed the ticket selection showed the additional money I spent ($20) for the upgrade and ($11.95) for preferred seating but the ticket was basic economyBasic economy does not allow a car(only a purse or brief case), you do not get your choice of seating, and are boarded lastI called on July 1st , within my cancellation window, and asked for the upgrade to be honoredThe representative I spoke with was of no assistance at all, and explained that the preferred seating just meant that they tell the airline where you want to sit, but the airline doesn't have to honor itShe did remove the $charge though I have yet to see a creditI asked about cancelling and she said the mo
Business failed to adequately address customer's request for assistance in making changes to airline tickets during crisis experienced by customer resulting from health emergency
I purchased a ticket with justfly*** over the internet 8/13/to fly on 10/16/and return on10/24/17.Purchase price of $My sister fell on 9/28/and broke her hipShe lives alone and had no one to go home with her for careShe is yrsold, I called and cancelled my flight .( I had purchased flight insurance through CSA), justfly issued me a full credit for the flight to be used by8/13/I called to book a flight on 5/8/18, and was told I would have to pay $in penalties to book it using my creditI argued with them and was put on hold numerous times, talked to a supervisor, not sure where they were located, foreign accents, and was eventually told that the fee was coming from American Airlines for ticket change feesThey refused to listen to my complaint further and told me I would have to book through American Airlines, I did call American today 5/9/18, and was told because the insurance I had purchased was not through them , they could only give me credit for
I purchased tickets from Justfly.com for my family, with one checked bag clearly included in the purchase price and seats together (we had to pay extra for this)At the airport, at each leg of our travel, we had to pay again for bags, and we were not seated together (we were traveling with an infant in lap so this was particularly stressful)In short, what they guaranteed us when they took our payment was not deliveredI tried to find a place on their website for complaints but was directed to call them insteadWhen I called their customer service and got routed all around, they eventually directed to an email address and said they would respond in hoursI sent a detailed email with receipts and boarding passes to show what had gone wrongThat was over a week ago, and I've heard nothing from them
I believe JustFly is running a bait and switch scamI made reservations today at 1:pm for a flight from Oakland to LAX and back at a really good price ($264)I got the confirmation email from JustFlyThree hours later I got an email telling me to immediately contact JustFlyI called the numberI was told there was a problem with my reservation, something vague having to do with my credit card numberI was redirected to a booking agent, who could not find my reservation and offered me several unacceptable alternative flightsWhen I asked for the cost of a direct flight comparable to the one I thought I'd bookedI was told $to $The JustFly website has my original reservation still marked as "confirmed." I asked to be transferred back to customer serviceThis person told me I did have a confirmed reservation and that she would email me my eTicket within hoursI told her I was leaving within hoursShe assured me I would receive itI then called Spirit Air
I bought round trip airline tickets from USA to Egypt from justfly websiteI received an email regarding adding baggage insurance, stating that if any luggage didn't arrive within hours from landing we will be reimbursed $per bagSounds good and peace of mindI accepted adding the baggage insurance (*** *** ***) to the trip, and was charged and got a receiptAfter coming back to the US on 08/one of our luggage didn't arrivewe filed the delayed baggage report with the airline (***) at the airportI tried to contact CSA insurance to track the missing luggage and file a claim, but CSA couldn't locate my policy and asked us to contact justflyI called justfly and they said call the insurance CSA and give them the booking confirmation to locate you policyAfter many times of long calls between justfly and CSA, I asked justfly agent to talk to supervisorAfter over one hour I was told that the insurance purchase didn't go through at CSA end, even if I
I purchased airline tickets through justfly*** I canceled the flight for a refund before the flight took placeI have not been able to receive any type of refund and have been charged another amount for a modification fee on my credit cardThey are currently holding my money as a credit and will not give me another flight or a refundWhen I call into customer support, there is hour wait time before anyone answersAnd they will not resolve my issue and tell me to call back another dayThank you for your time
On the evening of June 28th, 2016, I intended to purchase two Air Canada tickets from MIA to YUL departing no later than July 3rd, I browsed the JustFly*** website with that specific date in mind, but upon receiving my confirmation via email, I realized to my horror that the date has been switched to July 31stPlease note that this is not the first time I book a flight online, but it is the first time that something like this happens to meI truly believe that either there is a glitch in the system or I was scammedI made several attempts to explain and rectify the situation with JustFly*** representatives but to no avail; they are extremely rude and unprofessionalThey even had the nerve to suggest that I was “perhaps sleepy” when I booked the flightIn my attempt to ascertain that something odd is going with their website, I opened my profile and went through my “Search History” (the screenshot is herein enclosed) and realized that the dates are all out of whack, with se
I was sent an email verification of my round trip flight on September 13, My flight was on December 28, for one leg, and then the return is on May 19, 2018, which is yet to comeI got no notification of any kind that this has changed for many monthsOnly by accident, I was reviewing my emails over couple of months ago and I clicked on the booking information to make sure my flight still valid for May All of a sudden on the website it said that my flight has been altered and it can not be viewed online and I have to call Customer serviceI have been calling customer service for over one month every weekend and during regular business hours and stay on hold for over one hour every time and no one has picked up the phoneThe answering machine has the same exact words no matter when you call :" Your wait time is over minutes and there are customers ahead of you"I do not know what to doThis is ridiculous and insaneI can not get a hold of anyoneI like to see
THE MOST TERRIBLE COMPANY I'VE EVER EXPERIENCED! I booked a flight tickets from Justfly a month agoI only booked for adults and infant which was only $However, they just charged another $without any notificationI tried to contact them over times and I didn't get any refund yetI am trying to resolve this problem by disputing to my card companyThey didn't have any explanation for the multiple chargesAlso I have to show them a proof of multiple charges because it's not on their system!!! Ridiculous!!! They never have a call back so every time, I have to call them and explain over and over to the agentI've spent so much times and energy! This is totally a fraud and I am asking for a compensationPlease do not use this website even it shows lower ticket price
Just don't do itThey told me baggage fees were included, which they weren't, and then wouldn't refund me even after I provided all necessary documentation
Called customer service line for help with an issueAttempted to change flight timeAgreed to pay a fee of $and book new flight for $I authorized that they charge my credit card for the two charges of $and $Instead, they charged my credit card for separate charges: four under JUSTFLY*** for: $600.10, $610, 00, $375, & $125; and two under Hawaiian Airlines for: $& $This seems to me like a scam, ad due to them charging me more than I authorized them to, FraudI am going to attempt to fight all the charges with my credit card company, and I will not be using them ever again in the futureI feel like they purposely misled me as a consumerWhen I called back to have this corrected, they informed me that all charges were authorized
I was trying to book two tickets, one is one-way, and the other one is round tripAfter the first ticket is booked, they told me that their website is fluctuating, and they may not help me to book the second oneThen, I would have to cancel the first one, and they charged me dollars for cancellation fee because of their technical problemI talked to their customer service, and they agree to waive the fee, and transfer me to the cancellation department, said they are ready to help me to cancel it with no feeThen, the new guy know nothing about what we talked with customer serviceI started to explain my situation and their problem againI called them hours, and they just keep on transferring me to the other department, and charged me the cancellation fee at the end
I purchased some airplane tickets from justflyI had to change the dates days later and was told that if I paid dollars I would receive a credit, I did and then found out from American Airlines there was a cancelation fee, Justfly then told me to rebook I would be charged an additional dollarsthey totally mislead me to where I paid cancelation fees, For one with little money who wanted to see his older sister who had a recent heart surgery, this is unkind and wrong!
My Stepfather just had triple bypass surgeryHim and my mother need to cancel a flight and paid for insurance through the justly.com websiteMy stepfather is in the hospital, so I called justly for him and they said that I had to pay $to cancel the flightI cannot believe that they say I have to pay more, especially since they have insurance
I made Booking with*** and within Hours of Booking, I called them to Cancel itInstead of honouring the Hours free cancellation policy, They first asked me to pay $Fee and when I Denied they reduced the fee to $I Denied to pay and told them that I would complaint with Revdex.com and Seller of Travel Licenses, However they were Least Bothered about itNever ever book with this FRAUD company ***
I booked a flight with*** after using another flight search program (CheapFlights), and was meant to get one to leave on November 17, So that was how I searched for one*** showed a flight for about $using those search parameters, so I booked a ticketOnly after did I realize the website had messed up the date and given me a departure of 11/15/I called to cancel and get the flight changed, but could not get one at an affordable priceBecause I did not change flights and had to cancel instead, my ticket was refunded but for a $feeAdrew, an agent there, promised that cancellation fee of $would be refunded if I sent screenshots showing the error on the website where the dates were changed without me seeingI sent those emails to ***, never received a response, and emailed again a week or so laterEventually I called, and was told the request had to be processed again and I should call backI called back, was told it was stil
I purchased a ticket from justfly , I company that I can not find an address or the least to say that their employees refused to give an address or phone or e-mail address so I have to work all day long to get to your pagethere was nothing when I booked about economy basic and economy standard until I received an e-mail from united showing in an email comparison between the two, so I called just fly to change to economy standard , they start giving me a long list and in few word wanted to cancel ending paying them more moneyso I can not deal with this company who the only way you deal with people in a foreign country .I want an immediate and full refund of my payment as soon as possible ,I am a years old man and do not have money to give away
On 6/14/I called Justfly at hoursI was transferred to a customer service representative so I could speak with them about extending a trip from September 30th to October 4thI booked my honeymoon to Iceland from September 24th to September 30th prior to finding out that I could take extra days off of work to make this a once in a lifetime honeymoonI spoke with the customer service representative for approximately minutes as I was on hold for approximately minutesMy total call time was minutes and secondsAnyways, I spoke with the customer service representative and explained my situation to himHe advised me that the airline has a $cancellation/processing fee and then Justfly has a $per person ($300) processing fee, bringing the total to $I advised him that right now I can actually book the flight to Iceland from September 24th to October 4th for a little over $I told him that it didn't make sense to spend $for cancellation fees
On 04-07-I made a reservation for travel and purchased the travel insuranceThe transaction went through, my credit card was billed accordingly On Monday morning I received an email from Justfl*** to contact right away I called The operator informed me that the travel insurance was cancelled and my credit card was reimbursedShe stated that if I wanted to re-purchase, the insurance would cost more I told her I was going to complain This was the forth occasion I've had a problem with Justfl*** In the recent past, I've gotten all the way to the end to purchase airline tickets, only for it not to go through indicating a price bump Mind you, the turnaround was under five minutes This is very commonSomething should be done with this, I do not believe in coincidence Warning not to use this service-it's simply not worth itToo many other reputable companies out there, leave this one out
While I was making my purchase a box selection stated - Do you want to upgrade your ticket to standard economy for only $each way I selected this option as it noted I would receive the ability to bring on a full size caritem, reserved seat assignment, and earlier boardingWhen everything processed the ticket selection showed the additional money I spent ($20) for the upgrade and ($11.95) for preferred seating but the ticket was basic economyBasic economy does not allow a car(only a purse or brief case), you do not get your choice of seating, and are boarded lastI called on July 1st , within my cancellation window, and asked for the upgrade to be honoredThe representative I spoke with was of no assistance at all, and explained that the preferred seating just meant that they tell the airline where you want to sit, but the airline doesn't have to honor itShe did remove the $charge though I have yet to see a creditI asked about cancelling and she said the mo
Business failed to adequately address customer's request for assistance in making changes to airline tickets during crisis experienced by customer resulting from health emergency
I purchased a ticket with justfly*** over the internet 8/13/to fly on 10/16/and return on10/24/17.Purchase price of $My sister fell on 9/28/and broke her hipShe lives alone and had no one to go home with her for careShe is yrsold, I called and cancelled my flight .( I had purchased flight insurance through CSA), justfly issued me a full credit for the flight to be used by8/13/I called to book a flight on 5/8/18, and was told I would have to pay $in penalties to book it using my creditI argued with them and was put on hold numerous times, talked to a supervisor, not sure where they were located, foreign accents, and was eventually told that the fee was coming from American Airlines for ticket change feesThey refused to listen to my complaint further and told me I would have to book through American Airlines, I did call American today 5/9/18, and was told because the insurance I had purchased was not through them , they could only give me credit for
I purchased tickets from Justfly.com for my family, with one checked bag clearly included in the purchase price and seats together (we had to pay extra for this)At the airport, at each leg of our travel, we had to pay again for bags, and we were not seated together (we were traveling with an infant in lap so this was particularly stressful)In short, what they guaranteed us when they took our payment was not deliveredI tried to find a place on their website for complaints but was directed to call them insteadWhen I called their customer service and got routed all around, they eventually directed to an email address and said they would respond in hoursI sent a detailed email with receipts and boarding passes to show what had gone wrongThat was over a week ago, and I've heard nothing from them
I believe JustFly is running a bait and switch scamI made reservations today at 1:pm for a flight from Oakland to LAX and back at a really good price ($264)I got the confirmation email from JustFlyThree hours later I got an email telling me to immediately contact JustFlyI called the numberI was told there was a problem with my reservation, something vague having to do with my credit card numberI was redirected to a booking agent, who could not find my reservation and offered me several unacceptable alternative flightsWhen I asked for the cost of a direct flight comparable to the one I thought I'd bookedI was told $to $The JustFly website has my original reservation still marked as "confirmed." I asked to be transferred back to customer serviceThis person told me I did have a confirmed reservation and that she would email me my eTicket within hoursI told her I was leaving within hoursShe assured me I would receive itI then called Spirit Air
I bought round trip airline tickets from USA to Egypt from justfly websiteI received an email regarding adding baggage insurance, stating that if any luggage didn't arrive within hours from landing we will be reimbursed $per bagSounds good and peace of mindI accepted adding the baggage insurance (*** *** ***) to the trip, and was charged and got a receiptAfter coming back to the US on 08/one of our luggage didn't arrivewe filed the delayed baggage report with the airline (***) at the airportI tried to contact CSA insurance to track the missing luggage and file a claim, but CSA couldn't locate my policy and asked us to contact justflyI called justfly and they said call the insurance CSA and give them the booking confirmation to locate you policyAfter many times of long calls between justfly and CSA, I asked justfly agent to talk to supervisorAfter over one hour I was told that the insurance purchase didn't go through at CSA end, even if I
I purchased airline tickets through justfly*** I canceled the flight for a refund before the flight took placeI have not been able to receive any type of refund and have been charged another amount for a modification fee on my credit cardThey are currently holding my money as a credit and will not give me another flight or a refundWhen I call into customer support, there is hour wait time before anyone answersAnd they will not resolve my issue and tell me to call back another dayThank you for your time
On the evening of June 28th, 2016, I intended to purchase two Air Canada tickets from MIA to YUL departing no later than July 3rd, I browsed the JustFly*** website with that specific date in mind, but upon receiving my confirmation via email, I realized to my horror that the date has been switched to July 31stPlease note that this is not the first time I book a flight online, but it is the first time that something like this happens to meI truly believe that either there is a glitch in the system or I was scammedI made several attempts to explain and rectify the situation with JustFly*** representatives but to no avail; they are extremely rude and unprofessionalThey even had the nerve to suggest that I was “perhaps sleepy” when I booked the flightIn my attempt to ascertain that something odd is going with their website, I opened my profile and went through my “Search History” (the screenshot is herein enclosed) and realized that the dates are all out of whack, with se
I was sent an email verification of my round trip flight on September 13, My flight was on December 28, for one leg, and then the return is on May 19, 2018, which is yet to comeI got no notification of any kind that this has changed for many monthsOnly by accident, I was reviewing my emails over couple of months ago and I clicked on the booking information to make sure my flight still valid for May All of a sudden on the website it said that my flight has been altered and it can not be viewed online and I have to call Customer serviceI have been calling customer service for over one month every weekend and during regular business hours and stay on hold for over one hour every time and no one has picked up the phoneThe answering machine has the same exact words no matter when you call :" Your wait time is over minutes and there are customers ahead of you"I do not know what to doThis is ridiculous and insaneI can not get a hold of anyoneI like to see
THE MOST TERRIBLE COMPANY I'VE EVER EXPERIENCED! I booked a flight tickets from Justfly a month agoI only booked for adults and infant which was only $However, they just charged another $without any notificationI tried to contact them over times and I didn't get any refund yetI am trying to resolve this problem by disputing to my card companyThey didn't have any explanation for the multiple chargesAlso I have to show them a proof of multiple charges because it's not on their system!!! Ridiculous!!! They never have a call back so every time, I have to call them and explain over and over to the agentI've spent so much times and energy! This is totally a fraud and I am asking for a compensationPlease do not use this website even it shows lower ticket price
Just don't do itThey told me baggage fees were included, which they weren't, and then wouldn't refund me even after I provided all necessary documentation