I had to cancel flights to London in May and was charged $per ticket by Justfly.com over and above the cost of my ticketsIt does not seem reasonable that I should be charged an extra fee over my ticket price
By policy when there is a death in the immediate family full refunds are available after providing proof of death and an obituaryThis company would not adhere to their own policy standards and would not refund any fundsThe airlines were contacted directly, which were more than willing to refund the cost upon having to cancel family member flights, however were unable to credit our credit card directly due to a block instituted by justfly as being the middle man within the transactionAfter the airlines themselves reviewed the documentation all attempts to refund directly failed due to this agency meddling with my direct refundThis company was only going to credit an account good for a certain amount of time to be used or I would lose the funds with justfly
I had bookedWith just fly*** last September months ahead for my husband and myself The booking with air China from 3/30/to 4/11/During the following months , I kept on receiving from air China and just fly .com but the day of my flight 3/30/Around 12:pm , I rechecked my email and I had to call airchina and the customer service said if we took the pm flight from JFK we would miss the connecting flight and had to stay in Beijing for days before we can get a connecting flight to Manila I called just fly*** and as usual all the customer reps areforeig basedI told reps that I was canceling the Friday flight and taking the Newark flight on 4/01/I had to keep calling for hrs as one rep said the jfk flight was cancelled and we were booked for the 4/01/He told me I will get the confirmation but didn’t get an email I immediately cAlled and asked for a supervisor - the first one hunged up the phone The next supervisor was more helpful as
Made a flight reservation through JustFlyReceived notification from merchant that airline had changed itineraryContacted airline, they said merchant had made the changeChanges were unacceptableAttempted to change back with JustFlyThey would do so for additional chargeObjected and cancelled the reservation, requesting full refundJustFly said it was being processedReceived notification of another changeCalled JustFly, same storyRequested cancellation and refundRefused to cancel or issue any form of refund
I tried to book a ticket at a good price through them, and it was booked, but then a couple of hours later, they said there was a price problem, and I had to callI called, I approved the $30-increase and the gal said I would receive the e-ticket shortlyInstead I rec'd an email that said the ticket was canceled for any of several reasons related to credit card refused, etcnothing to do with airlinesI called back and they tried to say it was airline related and it was canceledWould I like to rebook? Meanwhile, I stumbled on the AKRON, OH Revdex.com site and saw where they had issued warningsSo after being on hold for a few minutes, I just hung up and figure I'm lucky they didn't charge my card for anything
Originally bought a roundtrip ticket to Nadi, Fiji on 12/22/JustFly booking number***Attempted to chehours before flight scheduled to depart on 12/25/When I was unable to check in I contacted Fiji Airways directly and they informed me there was a problem with the departure flight (as in it was not booked correctly)I contacted JustFly on the 24th of December and explained the situation, they informed me they corrected the problem and I would be able to check in on the morning of December 25, I attempted to check in again on 12/and still was unable to check inI contacted Fiji Airways again and they referred me back to JustFly***I contacted JustFly again anfd they confirmed that I did not have a departure flight for the roundtrip ticket I purchased in the amount of $I attempted to cancel and rebook the flight but they insisted the ticket was non-refundableThe only option available to me was to purchase an additional one way ticket to N
THIS COMPANY IS THE ABSOLUTE WORSE!!!!! DO NOT BOOK THROUGH THEM! They will keep you on hold for minutes transferring your from one department to the next without accomplishing anything for youA bunch of scam artists I made a reservation with them, accidentally clicked one day early on my reservation, called them literally minutes after I booked the reservation and wanted to charge me $a ticket to change itThey said it's because the airline charges them to change the ticketI called AMerican Airlines and they said the 3rd party booking company has hours to change the ticket without any sort of penaltyWHen I told justfly.com that..they said they'd reduce their booking cancellation feeRIDICULOUSI told them I'll cancel it with my credit card company before I pay any sort of fee for a company that is just looking to capitalize off of a mistake like this
On 6/10/I booked tickets from LAX to JFK booking #*** for myself and my husband and daughter with JustFly***We had a medical emergency and my daughter wound up in the hospitalI contacted JustFly*** and I was issued a credit of $and was told to re-book it had to be with the same airlines and same passengersI agreedOn 9/30/I tried to book a new set of tickets and was told it was impossible at that time because Virgin Airlines didn't have a round trip flight that fit our criteriaAt that time I called KNBC TV Consumer *** *** **who investigated the problemThey wouldn't' call him backThere doesn't seem to be a valid address for this company eitherI tried again on Friday 1/19/and after getting operators finally got to a "supervisor" named *** who informed me that Virgin Air and Alaska Air merged and the only way this would work is if I sent them $and they booked the Alaska Air tickets, and then Virgin would send my refund mon
I booked a flight using JustFly.com and foremost, the dates that I selected for travel when purchasing ticket were different than the dates of the ticket I receivedI cancelled this reservation (the website misleadingly offers free cancellation within hours) and was hit with a $dollar penalty charge, on top of a non-refundable $booking feeI chose not to continue to book my travel for this trip with JustFly.com and booked elsewhereThe website indicated that it will take up to days for refunds to be credited to my back account depending on my bankWhen I called my bank to check in regarding the status of my refund, they told me that it was JustFly.com that hasn't released my funds, not any issue on behalf of the bankI called JustFly.com on Wednesday, August 30th at around 2:45pm PST to discuss my concerns with someone from customer service, who did not seem bothered that the tickets I selected were different from the ones I received and then told me not to worry and
OverchargedThe amount I agreed to pay when I submitted my reservation, and the receipt I received afterward, was $However my checking account was charged $I called their customer service department and was verbally told that there was an extra fee that the airline charged for something I did not request and that it could not be refunded
Had to change my flight due to my year old stepmother going into a nursing homeI wanted to change the date and also the airport because I was returning later than expectedAfter several calls I finally got a customer service reperesenativeWas told the cost would be $ even though it was a family emergencyHighway robbery
I attempted to book a roundtrip journey *** in MarWhen I submitted the request, I received an error indicating the transaction failedAs I initiated a new request to try again, I received a booking confirmation emailWhen I opened the email, it was for only the return portion of what I requestedI tried to pull this up in my profile on justfly*** but they had no record of the booking that they createdI decided to wait overnight to allow time for any synch issuesThis morning, there was still no record in their online systemI called justfly and the agent said she could see my booking for the return segmentI asked her why it isn't showing in my profileSHe said I need to call the airlineI asked her to verify that the outbound request didn't also confirm to ensure I didn't miss somethingShe said to call the airlineI asked her to report the issue to her technology department because their website actually told me that it failed, when it partially went throughShe said to call the airlineIn other words, she couldn't help me nor was she willing to try to hear what I was actually asking of herSo, I called the airlineThe return flight was in fact confirmedI asked the airline if a seat was also in my booking since justfly allowed for me to select a seat and pay a fee and the airline said that I bought the lowest fare and it does not include a seatI will now have to purchase a seat via the airline also if I want one in advanceI will never use justfly again
I purchased tickets from the website Justfly***, with layover in Istanbul, TurkeyWith the current events at the Istanbul airport, a terrorist attack and the recent coup, news of chaos and lack of security at the airport, I am concerned to be flying there with my elderly father for both of our safetyThere has also been a FAA ban on flights flying to the USA, and I am afraid I will not be able to come backThe UK has also banned flights to and from IstanbulI am devastated that this company is showing no concern for their customers and only about the money! I was not even asking for a refund, I kindly asked that they will move our flight to a different carrier and different route as my final destination is MacedoniaThe first representative talked so rapidly did not even allow me to express my concernI asked to be connected to supervisor, and he had me wait for over hour only to be transferred to someone who seemed to be another telephone operatorShe said her name was ***
This company is horribleWe booked with them months in advance for our Holiday flights and never spoke with us to inform us that our flight had changed to one day earlierSo when we went to check in to our flight it was supposed to leave in minutesNo one notified us about the change and were extremely unhelpful in trying to offer us horrible solutionsI would avoid using this webservice at all cost
I had a very frustrating experience with JustFly*** Their customer service was terrible Initially I booked a trip from *** ** *** with a return from *** *** ** *** My plans changed completely and I wanted to cancel the original plans and rebook just a one way from Denver to Boston on the same airline I expected to have a significant penalty to change but that I would be able to preserve some of my investment JustFly.*** gave me absolutely no value for my $400+ ticket and it took me more than three calls with several different agents and different answers to*** to this conclusion I felt they were intentionally misleading and they subjected me to long hold times before answering my questionsThe first agent I spoke with said that I could only preserve some of the value of my investment if I paid an additional $to cancel Then I would be subjected to a $rebooking fee from the airline and any difference in fare Also, I was told that I could only use the partial credit on the same itinerary with different dates within a one year period This restriction regarding the same itinerary (locations) did not seem reasonable, so I called again and spoke with another representativeThis second representative explained I could cancel for the additional $and get a credit which could be used on any domestic flight with the same airline We reviewed that I could expect to pay $for the rebooking fee but then I would have $toward the new fare preserving about 1/of my initial investment The only catch now was that he could not book the new reservation I had to wait hours I paid the additional $to cancel the reservation and have JustFly issue the credit The agent promised to send me a detailed summary of this transaction which I never received When I called days later to use my credit on a new domestic one way fare with the same airline, the representative initially informed me that I could only use the credit for the exact same itinerary, different dates After I objected, she put me on hold for several minutes She came back and and agreed that she could use my credit for another different domestic flight with the same airline The ticket I wanted to purchase, one way Denver to Boston on United was advertised for approximately $on JustFly*** *** *** *** *** sites Today's rep then proceeded to tell me that my new charge after applying the credit would be $ When I explained that my expectation was closer to $30, she said that the $published rate was for a new fare but not for someone using a credit Apparently, buying the same flight using a credit costs twice as much!!! Why would someone pay $to cancel a fare and then pay $(total $290) for a ticket that would cost $as a new transaction You can't make this up I am now awaiting JustFly.com response on whether they will refund my $cancellation fee and if not I will make a claim through my credit card to cancel and try and get at least the $back I hope no one else has to go through this experience
Consumer purchased a ticket using debit cardFunds where withdrawn from consumers accountWhen consumer called Justfly to confirm the flight, consumer was informed that debit cards are not acceptedOnly credit cards are acceptedThe Consumer canceled the flight and ask the money be refunded to her bank accountThe money has not been returnedThe consumer.s bank is unable to assist at this time
I booked two round trip flights from united state IAD airport to Cairo Egyptthe return flight had two transit stops in Saudi Arabia, I found out that you can not have two stops in Saudi Arabia without having Saudi Visa, which I do not havethere was no information provided when I booked the flight to inform me of this issue, and when I called just Justfly*** they put me on hold twice each time for close to one and a half hours before the call was disconnectedWhen I choose booking a flight instead of customer service for existing booking I was answered immediately but when they found out that I was not booking a flight they transferred my call to wait another hour only to be disconnected againthe fourth call when I finally reached a customer service representative I was once again disconnected after another hour of waitingthe Fifth time when I finally reach a representative they claimed to be clueless about the Saudi two stop issueThis is unacceptable to book customers fligh
On Feb 19, I purchased plane tickets from Charlotte, NC to Bangkokpicked the seats and received a confirmationAbout six weeks later, I received an email stating the airline changed our flightI called to determine what needed to be done and *** of Justfly said he would change the flight so we would be able to make the transfer at JFK with no problemHe also said I should receive a confirmation from them in to hoursOver the next two months, I make or calls with each call taking about 1/hours, Mostly on holdEach call ended with (I sent a message about this to the person who will contact the airline and they will send you an email in to hoursAs of today (7/6/2018) I still don't have a confirmationI told *** that I would like to cancel the flight and I can book the five tickets on a flights that will give a longer time at JFK so we will have time to transfer to the international flight at JFKI was told that If I cancel, I would lose my money
justfly sold me tickets overseas with no bagagge includedwhen I got to the airport I was asked to pay $each way for my lugagges and carry onHow the hell goes to Europe without luggage only with a *** purse??????? I do need a reinburstment of $and on my way back not to be charged for my luggageluggages and a carry onim going back to chicago on 4th of augustHere's my confirmation number with justfly *** I could of just go and booked this flights but the person I talked on the phone assured me that in the price was included a luggage and a carry onvery disappointed in justflyi also talk to support,her name was Leight bagge ***
I had to cancel flights to London in May and was charged $per ticket by Justfly.com over and above the cost of my ticketsIt does not seem reasonable that I should be charged an extra fee over my ticket price
By policy when there is a death in the immediate family full refunds are available after providing proof of death and an obituaryThis company would not adhere to their own policy standards and would not refund any fundsThe airlines were contacted directly, which were more than willing to refund the cost upon having to cancel family member flights, however were unable to credit our credit card directly due to a block instituted by justfly as being the middle man within the transactionAfter the airlines themselves reviewed the documentation all attempts to refund directly failed due to this agency meddling with my direct refundThis company was only going to credit an account good for a certain amount of time to be used or I would lose the funds with justfly
I had bookedWith just fly*** last September months ahead for my husband and myself The booking with air China from 3/30/to 4/11/During the following months , I kept on receiving from air China and just fly .com but the day of my flight 3/30/Around 12:pm , I rechecked my email and I had to call airchina and the customer service said if we took the pm flight from JFK we would miss the connecting flight and had to stay in Beijing for days before we can get a connecting flight to Manila I called just fly*** and as usual all the customer reps areforeig basedI told reps that I was canceling the Friday flight and taking the Newark flight on 4/01/I had to keep calling for hrs as one rep said the jfk flight was cancelled and we were booked for the 4/01/He told me I will get the confirmation but didn’t get an email I immediately cAlled and asked for a supervisor - the first one hunged up the phone The next supervisor was more helpful as
Made a flight reservation through JustFlyReceived notification from merchant that airline had changed itineraryContacted airline, they said merchant had made the changeChanges were unacceptableAttempted to change back with JustFlyThey would do so for additional chargeObjected and cancelled the reservation, requesting full refundJustFly said it was being processedReceived notification of another changeCalled JustFly, same storyRequested cancellation and refundRefused to cancel or issue any form of refund
Very over priced ticketMiss spelled name of passenger by one letter and to fix this issue cost Buyer beware
I tried to book a ticket at a good price through them, and it was booked, but then a couple of hours later, they said there was a price problem, and I had to callI called, I approved the $30-increase and the gal said I would receive the e-ticket shortlyInstead I rec'd an email that said the ticket was canceled for any of several reasons related to credit card refused, etcnothing to do with airlinesI called back and they tried to say it was airline related and it was canceledWould I like to rebook? Meanwhile, I stumbled on the AKRON, OH Revdex.com site and saw where they had issued warningsSo after being on hold for a few minutes, I just hung up and figure I'm lucky they didn't charge my card for anything
Originally bought a roundtrip ticket to Nadi, Fiji on 12/22/JustFly booking number***Attempted to chehours before flight scheduled to depart on 12/25/When I was unable to check in I contacted Fiji Airways directly and they informed me there was a problem with the departure flight (as in it was not booked correctly)I contacted JustFly on the 24th of December and explained the situation, they informed me they corrected the problem and I would be able to check in on the morning of December 25, I attempted to check in again on 12/and still was unable to check inI contacted Fiji Airways again and they referred me back to JustFly***I contacted JustFly again anfd they confirmed that I did not have a departure flight for the roundtrip ticket I purchased in the amount of $I attempted to cancel and rebook the flight but they insisted the ticket was non-refundableThe only option available to me was to purchase an additional one way ticket to N
THIS COMPANY IS THE ABSOLUTE WORSE!!!!! DO NOT BOOK THROUGH THEM! They will keep you on hold for minutes transferring your from one department to the next without accomplishing anything for youA bunch of scam artists I made a reservation with them, accidentally clicked one day early on my reservation, called them literally minutes after I booked the reservation and wanted to charge me $a ticket to change itThey said it's because the airline charges them to change the ticketI called AMerican Airlines and they said the 3rd party booking company has hours to change the ticket without any sort of penaltyWHen I told justfly.com that..they said they'd reduce their booking cancellation feeRIDICULOUSI told them I'll cancel it with my credit card company before I pay any sort of fee for a company that is just looking to capitalize off of a mistake like this
On 6/10/I booked tickets from LAX to JFK booking #*** for myself and my husband and daughter with JustFly***We had a medical emergency and my daughter wound up in the hospitalI contacted JustFly*** and I was issued a credit of $and was told to re-book it had to be with the same airlines and same passengersI agreedOn 9/30/I tried to book a new set of tickets and was told it was impossible at that time because Virgin Airlines didn't have a round trip flight that fit our criteriaAt that time I called KNBC TV Consumer *** *** **who investigated the problemThey wouldn't' call him backThere doesn't seem to be a valid address for this company eitherI tried again on Friday 1/19/and after getting operators finally got to a "supervisor" named *** who informed me that Virgin Air and Alaska Air merged and the only way this would work is if I sent them $and they booked the Alaska Air tickets, and then Virgin would send my refund mon
I booked a flight using JustFly.com and foremost, the dates that I selected for travel when purchasing ticket were different than the dates of the ticket I receivedI cancelled this reservation (the website misleadingly offers free cancellation within hours) and was hit with a $dollar penalty charge, on top of a non-refundable $booking feeI chose not to continue to book my travel for this trip with JustFly.com and booked elsewhereThe website indicated that it will take up to days for refunds to be credited to my back account depending on my bankWhen I called my bank to check in regarding the status of my refund, they told me that it was JustFly.com that hasn't released my funds, not any issue on behalf of the bankI called JustFly.com on Wednesday, August 30th at around 2:45pm PST to discuss my concerns with someone from customer service, who did not seem bothered that the tickets I selected were different from the ones I received and then told me not to worry and
OverchargedThe amount I agreed to pay when I submitted my reservation, and the receipt I received afterward, was $However my checking account was charged $I called their customer service department and was verbally told that there was an extra fee that the airline charged for something I did not request and that it could not be refunded
Had to change my flight due to my year old stepmother going into a nursing homeI wanted to change the date and also the airport because I was returning later than expectedAfter several calls I finally got a customer service reperesenativeWas told the cost would be $ even though it was a family emergencyHighway robbery
I attempted to book a roundtrip journey *** in MarWhen I submitted the request, I received an error indicating the transaction failedAs I initiated a new request to try again, I received a booking confirmation emailWhen I opened the email, it was for only the return portion of what I requestedI tried to pull this up in my profile on justfly*** but they had no record of the booking that they createdI decided to wait overnight to allow time for any synch issuesThis morning, there was still no record in their online systemI called justfly and the agent said she could see my booking for the return segmentI asked her why it isn't showing in my profileSHe said I need to call the airlineI asked her to verify that the outbound request didn't also confirm to ensure I didn't miss somethingShe said to call the airlineI asked her to report the issue to her technology department because their website actually told me that it failed, when it partially went throughShe said to call the airlineIn other words, she couldn't help me nor was she willing to try to hear what I was actually asking of herSo, I called the airlineThe return flight was in fact confirmedI asked the airline if a seat was also in my booking since justfly allowed for me to select a seat and pay a fee and the airline said that I bought the lowest fare and it does not include a seatI will now have to purchase a seat via the airline also if I want one in advanceI will never use justfly again
I purchased tickets from the website Justfly***, with layover in Istanbul, TurkeyWith the current events at the Istanbul airport, a terrorist attack and the recent coup, news of chaos and lack of security at the airport, I am concerned to be flying there with my elderly father for both of our safetyThere has also been a FAA ban on flights flying to the USA, and I am afraid I will not be able to come backThe UK has also banned flights to and from IstanbulI am devastated that this company is showing no concern for their customers and only about the money! I was not even asking for a refund, I kindly asked that they will move our flight to a different carrier and different route as my final destination is MacedoniaThe first representative talked so rapidly did not even allow me to express my concernI asked to be connected to supervisor, and he had me wait for over hour only to be transferred to someone who seemed to be another telephone operatorShe said her name was ***
This company is horribleWe booked with them months in advance for our Holiday flights and never spoke with us to inform us that our flight had changed to one day earlierSo when we went to check in to our flight it was supposed to leave in minutesNo one notified us about the change and were extremely unhelpful in trying to offer us horrible solutionsI would avoid using this webservice at all cost
I had a very frustrating experience with JustFly*** Their customer service was terrible Initially I booked a trip from *** ** *** with a return from *** *** ** *** My plans changed completely and I wanted to cancel the original plans and rebook just a one way from Denver to Boston on the same airline I expected to have a significant penalty to change but that I would be able to preserve some of my investment JustFly.*** gave me absolutely no value for my $400+ ticket and it took me more than three calls with several different agents and different answers to*** to this conclusion I felt they were intentionally misleading and they subjected me to long hold times before answering my questionsThe first agent I spoke with said that I could only preserve some of the value of my investment if I paid an additional $to cancel Then I would be subjected to a $rebooking fee from the airline and any difference in fare Also, I was told that I could only use the partial credit on the same itinerary with different dates within a one year period This restriction regarding the same itinerary (locations) did not seem reasonable, so I called again and spoke with another representativeThis second representative explained I could cancel for the additional $and get a credit which could be used on any domestic flight with the same airline We reviewed that I could expect to pay $for the rebooking fee but then I would have $toward the new fare preserving about 1/of my initial investment The only catch now was that he could not book the new reservation I had to wait hours I paid the additional $to cancel the reservation and have JustFly issue the credit The agent promised to send me a detailed summary of this transaction which I never received When I called days later to use my credit on a new domestic one way fare with the same airline, the representative initially informed me that I could only use the credit for the exact same itinerary, different dates After I objected, she put me on hold for several minutes She came back and and agreed that she could use my credit for another different domestic flight with the same airline The ticket I wanted to purchase, one way Denver to Boston on United was advertised for approximately $on JustFly*** *** *** *** *** sites Today's rep then proceeded to tell me that my new charge after applying the credit would be $ When I explained that my expectation was closer to $30, she said that the $published rate was for a new fare but not for someone using a credit Apparently, buying the same flight using a credit costs twice as much!!! Why would someone pay $to cancel a fare and then pay $(total $290) for a ticket that would cost $as a new transaction You can't make this up I am now awaiting JustFly.com response on whether they will refund my $cancellation fee and if not I will make a claim through my credit card to cancel and try and get at least the $back I hope no one else has to go through this experience
Consumer purchased a ticket using debit cardFunds where withdrawn from consumers accountWhen consumer called Justfly to confirm the flight, consumer was informed that debit cards are not acceptedOnly credit cards are acceptedThe Consumer canceled the flight and ask the money be refunded to her bank accountThe money has not been returnedThe consumer.s bank is unable to assist at this time
I booked two round trip flights from united state IAD airport to Cairo Egyptthe return flight had two transit stops in Saudi Arabia, I found out that you can not have two stops in Saudi Arabia without having Saudi Visa, which I do not havethere was no information provided when I booked the flight to inform me of this issue, and when I called just Justfly*** they put me on hold twice each time for close to one and a half hours before the call was disconnectedWhen I choose booking a flight instead of customer service for existing booking I was answered immediately but when they found out that I was not booking a flight they transferred my call to wait another hour only to be disconnected againthe fourth call when I finally reached a customer service representative I was once again disconnected after another hour of waitingthe Fifth time when I finally reach a representative they claimed to be clueless about the Saudi two stop issueThis is unacceptable to book customers fligh
On Feb 19, I purchased plane tickets from Charlotte, NC to Bangkokpicked the seats and received a confirmationAbout six weeks later, I received an email stating the airline changed our flightI called to determine what needed to be done and *** of Justfly said he would change the flight so we would be able to make the transfer at JFK with no problemHe also said I should receive a confirmation from them in to hoursOver the next two months, I make or calls with each call taking about 1/hours, Mostly on holdEach call ended with (I sent a message about this to the person who will contact the airline and they will send you an email in to hoursAs of today (7/6/2018) I still don't have a confirmationI told *** that I would like to cancel the flight and I can book the five tickets on a flights that will give a longer time at JFK so we will have time to transfer to the international flight at JFKI was told that If I cancel, I would lose my money
justfly sold me tickets overseas with no bagagge includedwhen I got to the airport I was asked to pay $each way for my lugagges and carry onHow the hell goes to Europe without luggage only with a *** purse??????? I do need a reinburstment of $and on my way back not to be charged for my luggageluggages and a carry onim going back to chicago on 4th of augustHere's my confirmation number with justfly *** I could of just go and booked this flights but the person I talked on the phone assured me that in the price was included a luggage and a carry onvery disappointed in justflyi also talk to support,her name was Leight bagge ***