Back in February , I purchased a ticket to travel to Italy , due to medical condition and as per my doctor request I couldn’t travel , I submit letter from the doctor , I call them an let them know , the charge a fee of dollar , which I never understood , because I bought insurance with Casa travel protection , I contact them in several occasion to get a refund because until this day I’m sick and can’t travel , My eticket number*** Paid with a Visa card ending in *** Csa coverage included 100% trip cancellation , until this day I’m waiting for the refund of my money , I hope you can help me to result this matter
I purchased flight tickets through the Justfly website and felt as if I had received a wonderful dealMy plans then changed and I was given a "credit" by Justfly customer service as long as I used my "credit" within one year of the original flight dateI then attempted to use my "credit" a couple of weeks ago and found that due to the fees, using this credit actually increases the cost of your ticket..not much of a credit thenI called then (3) times in the same morning and once I explained my situation, I was mysteriously cut offI could understand this occurring once and possibly twice, but three times seems more systemic that a faulty telephone systemI paid $for these flights which was essentially stolen by Jusrfly which I don't appreciateTheir business practices appear to be dishonest and I would steer clear of this company
Booked a round trip flight for $for people NYC -ShannonGot to airport to return and they told me at Aer Lingus that it was only booked for one wayHad to purchase return for $and will be following through on this complaint until I get a 50% refundCompany is a HOAX! DO NOT USE!!
I called the company at 2:pm to book the flight and completed after minutesI was charged a total of $They made a mistake and double booked the flight, although the flight was verbally confirmed with the correct travel datesThey give me a new booking and the dates was still wrongI request they cancel the booking and they failed to honor the free cancellationAlthough it was their error and I received the email about double booking plus hours after bookingThe Rep stated “I must pay an additional $to cancellation the reservation”I told her “I should not be penalized for an error made on your part”She responded “I am going to leave the reservation as is then, if you don’t want to pay the $fee”The representative was rude and inappropriateBe very aware of the scam, or shadow booking to capitalize on travelers in addition to their and poor customer service
Their website advertised free hour cancellation policyWhen we had to cancel the flight due to and issue with the time we were advised we should have read the fine print...we have been charged $for the cancellation and we will never use this service againI called today about our $taken out of our checking account for this flight and was advised to call back after September 8th if we haven't received itThey also informed me they had removed the hour cancellation policy from their website
The Justfly website is misleading with its cancellation policy It took a long call to the toll free number and several follow up calls to even receive confirmation of cancellationThe fees are unreasonableWould have never used them had I known
I have spoken with Just Fly several timesAll to no availThe most recent was when I cancelled a flight on 11/22/at around pm with ***I said I had to cancel our flights on British Airways*** stated he could issue me a refund credit of less cancellation fee and that I would be notified by email within hoursI received no emailI received no credit, INSTEAD I GOT CHARGED AN ADDITIONAL DOLLARS on my credit cardThese guys are scammers! I called again today 12/01/and talked with Misha at round pm she said she would send me an email confirming my refund of 1917.42,, INSTEAD SHE SENT ME A BILL FOR DOLLARSI would appreciate a reversal of the $and a credit of
BIGGEST RIPOFF ARTIST OUT THEIR !! THEY TRIED TO RIP ME OFF ! IM DISPUTING THEIR FRAUDULANT TACTICS WITH MY CREDIT CARD !! IF YOU WANT TO BE RIPPED OFF THIS IS THE RIGHT COMPANY FOR YOU TO BE RIPPED OFF !!
I called Justfly to book my trip for passengers I wanted to fly out on the I wanted to know if flying out a day before or a day after would be cheaperI never received my emailI called and ask them to resend it when I did finally get it she put the 14thI called them to let them know the date was wrong they were VERY rude saying I provided the wrong email and that there was nothing they could do without charging me $for each passengerThey say the call is recorded and they couldn't find my recordingThey told me that as a courtesy they would cancel my tickets but that they had to transfer me to their supervisor after be on the phone for over minutes the supervisor was telling me because I provided the wrong email there was nothing she could doAfter the 1st agent already told me that they would refund me my ticketThis vacation was suppose to be relaxing and for booking with Justfly it has been the WORST booking experience EVER
I contacted Justfly*** on November 9th to report a medical emergency on behalf of my son* *** ***, and to ask about cancelling his travel itinerary and refunding the moneyJesse and his girlfriend have tickets traveling to Japan on December 10thOn Sunday, October 30, Jesse awoke with ringing in his ear, some hearing loss, and half his face paralyzedHis girlfriend rushed him to the ER where he was diagnosed having Ramsey Hunt Syndrome - a rare and serious condition with an unpredictable recoveryHe is being treated by a neurologist, has had two MRIs as well as an OtolaryngologistAs soon as we realized the length of recovery and treatment I contacted JustflyThey said if I sent letter from doctor and copy of doctor's license they would be happy to send this to the airline and didn't see a problemThe ticket was nonrefundable - I welcomed their supportI was told to call back in hoursThey explained there was a contingent for medical emergencySince then I have b
Justfly changed my travel schedule (and pretty much my return ticket to the U.S.) without even a notificationWhen I found out (coincidentally after checking my account online), I was told that the flight back to the U.Sno longer exists and that I have to be in Italy for hours for the next flightI declined and asked for a refund ($511)For two weeks, I have been calling Justfly and getting customer service (from India) stating that I should be getting an email stating the full refund of my ticketInstead, they send me a one sentence email stating my ticket was cancelledI was told I have to wait to weeks for the refund to appear in my credit cardHowever, when I ask for the email stating that I will be refunded fully, they gave me promises that I will receive it within hours to hoursIt has been two weeks now, and last time I called (today) I was told by a "supervisor" that I will be getting an email within minutesTwo hours later still nothingI am ta
JUSTFLY...I will never use them again I called their customer service today for support...sheesh! they are more interested in getting you off of the phone than anything else
Completely inflexiball of their competition that I have used they are by far the worst---bottom of the barrel
I had to have emergency surgery and had complications after that surgery that prevented me from travelingI provided letters from the doctor and spoke with multiple agents, as well as submitted multiple health request forms for reimbursement and never received them
I previously submitted complaint #***The outcome of that complaint was that Just Fly agreed to refund me $The refund was allegedly "initiated" by JustFly on Jan 30, when they verified my mailing addressOn March 2, I asked JustFly for an update on the refund and they apologized for the delay, and stated they "sent a rush to the accounting department" to issue the refundOn March I was notified by the Revdex.com that the case was considered closed because JustFly addressed my complaintJustFly never issued the refund and does not respond to my emails since Revdex.com closed the caseMy previous complaint: I booked a round trip plane trip on *** Airlines through JustFly.com with a return from ***>IST>ATL on July 2-My first contact with JustFly.com customer service was on Thursday June 2016, following the terrorist attacks at the Istanbul airportI inquired about options for re-routing or changing flights because I wanted to avoid the 21-hr layover scheduled in
On July 21st, I called Justfly*** to purchase a flight that I found on their website going to Rio the following monthI decided to call versus booking online myself because this was a new company to me and I had questions about the cancellation terms due to the nature of my tripI asked the representative specifically about the policy for cancellationAlthough the customer service rep spoke horrible English, she did stated that all I would need to do was pay their termination fee that would range between $150-300, plus the cost of the airline termination fee which would be up to another $depending on the airlineI asked was there any insurance I needed to purchase and she stated no because the fees are for all flightsI asked several times was the cancellation fee all that I needed if I had to cancel for any reason and she repeated the same fees back several timesAt that point, after about an hour of back and forth to understand her, I confirmed my flight based on the fact
On 4-I purchased tickets for confirmation n number: ***I have email showing charges for that amountBut I was actually charged : from spirit and from just flyI have called them times they say they never charged my account for but the Which isn't correct per my bank statementThey kept telling me the was part of Which isn't correct
Never in all my life have I ever been treated so poorly by a company, the complete disregard for paying customers has left me with nothing but negative feelings towards justflyI'm I purchased round trip tickets for December 9, , traveling to Mexico total cost was $1,not including the additional insurance I purchased There was a family emergency , and we could not make the trip Upon cancelling my flight I was informed they would not be able to reimburse my purchase , but instead offered to give me a travel credit on my account In March of I called to book a flight to New York and there I was informed that I could not use my credit because it had to be used towards the same destination as the original reservation , this, I could not believe , no other company to my knowledge does such a thing , they told me my credit was valid until December 9th I called yesterday evening to book a reservation to Morelia , which is the same city as the original flight , and
I have been having kidney issues hours after I purchased ticket I was informed I could not flyWhen I called before the hours was up, they told me they could not find my account and so they couldn't refund me ke cancel my accountNow they are saying I never calledThey hang up on me and refuse to get me to supervisors when asked if takes me asking timesThey refuse to help me and lie about there cancellation policy I want my money back
I bought a round trip flight through your website in DecemberThey cancelled my return flight and I have been speaking with their customer service department at *** *** since January to resolve the problemWe are now in March and my flight leaves in less than two months however yet to reinstate my flight
I booked flights through skiplagged*** which directed me to justfly***I was so excited thinking I found the best price for my flight home! However, the next day unnoticed an extra charge for $(twice because I booked flights)I checked with my invoice and noiticed I had been charged for the "extended cancellation fee, which I had never selectedI called the company and spoke with two representatives who refused to refund this amountI then asked if I could use the cancellation fee which I had been charged for to cancel my flight, but hey informed me that wasn't allowed eitherThis is a total scamI did not select the option to purchase the extended cancellation, and would like to be refunded and cancel my reservation
Back in February , I purchased a ticket to travel to Italy , due to medical condition and as per my doctor request I couldn’t travel , I submit letter from the doctor , I call them an let them know , the charge a fee of dollar , which I never understood , because I bought insurance with Casa travel protection , I contact them in several occasion to get a refund because until this day I’m sick and can’t travel , My eticket number*** Paid with a Visa card ending in *** Csa coverage included 100% trip cancellation , until this day I’m waiting for the refund of my money , I hope you can help me to result this matter
I purchased flight tickets through the Justfly website and felt as if I had received a wonderful dealMy plans then changed and I was given a "credit" by Justfly customer service as long as I used my "credit" within one year of the original flight dateI then attempted to use my "credit" a couple of weeks ago and found that due to the fees, using this credit actually increases the cost of your ticket..not much of a credit thenI called then (3) times in the same morning and once I explained my situation, I was mysteriously cut offI could understand this occurring once and possibly twice, but three times seems more systemic that a faulty telephone systemI paid $for these flights which was essentially stolen by Jusrfly which I don't appreciateTheir business practices appear to be dishonest and I would steer clear of this company
Booked a round trip flight for $for people NYC -ShannonGot to airport to return and they told me at Aer Lingus that it was only booked for one wayHad to purchase return for $and will be following through on this complaint until I get a 50% refundCompany is a HOAX! DO NOT USE!!
I called the company at 2:pm to book the flight and completed after minutesI was charged a total of $They made a mistake and double booked the flight, although the flight was verbally confirmed with the correct travel datesThey give me a new booking and the dates was still wrongI request they cancel the booking and they failed to honor the free cancellationAlthough it was their error and I received the email about double booking plus hours after bookingThe Rep stated “I must pay an additional $to cancellation the reservation”I told her “I should not be penalized for an error made on your part”She responded “I am going to leave the reservation as is then, if you don’t want to pay the $fee”The representative was rude and inappropriateBe very aware of the scam, or shadow booking to capitalize on travelers in addition to their and poor customer service
Their website advertised free hour cancellation policyWhen we had to cancel the flight due to and issue with the time we were advised we should have read the fine print...we have been charged $for the cancellation and we will never use this service againI called today about our $taken out of our checking account for this flight and was advised to call back after September 8th if we haven't received itThey also informed me they had removed the hour cancellation policy from their website
The Justfly website is misleading with its cancellation policy It took a long call to the toll free number and several follow up calls to even receive confirmation of cancellationThe fees are unreasonableWould have never used them had I known
I have spoken with Just Fly several timesAll to no availThe most recent was when I cancelled a flight on 11/22/at around pm with ***I said I had to cancel our flights on British Airways*** stated he could issue me a refund credit of less cancellation fee and that I would be notified by email within hoursI received no emailI received no credit, INSTEAD I GOT CHARGED AN ADDITIONAL DOLLARS on my credit cardThese guys are scammers! I called again today 12/01/and talked with Misha at round pm she said she would send me an email confirming my refund of 1917.42,, INSTEAD SHE SENT ME A BILL FOR DOLLARSI would appreciate a reversal of the $and a credit of
BIGGEST RIPOFF ARTIST OUT THEIR !! THEY TRIED TO RIP ME OFF ! IM DISPUTING THEIR FRAUDULANT TACTICS WITH MY CREDIT CARD !! IF YOU WANT TO BE RIPPED OFF THIS IS THE RIGHT COMPANY FOR YOU TO BE RIPPED OFF !!
I called Justfly to book my trip for passengers I wanted to fly out on the I wanted to know if flying out a day before or a day after would be cheaperI never received my emailI called and ask them to resend it when I did finally get it she put the 14thI called them to let them know the date was wrong they were VERY rude saying I provided the wrong email and that there was nothing they could do without charging me $for each passengerThey say the call is recorded and they couldn't find my recordingThey told me that as a courtesy they would cancel my tickets but that they had to transfer me to their supervisor after be on the phone for over minutes the supervisor was telling me because I provided the wrong email there was nothing she could doAfter the 1st agent already told me that they would refund me my ticketThis vacation was suppose to be relaxing and for booking with Justfly it has been the WORST booking experience EVER
I contacted Justfly*** on November 9th to report a medical emergency on behalf of my son* *** ***, and to ask about cancelling his travel itinerary and refunding the moneyJesse and his girlfriend have tickets traveling to Japan on December 10thOn Sunday, October 30, Jesse awoke with ringing in his ear, some hearing loss, and half his face paralyzedHis girlfriend rushed him to the ER where he was diagnosed having Ramsey Hunt Syndrome - a rare and serious condition with an unpredictable recoveryHe is being treated by a neurologist, has had two MRIs as well as an OtolaryngologistAs soon as we realized the length of recovery and treatment I contacted JustflyThey said if I sent letter from doctor and copy of doctor's license they would be happy to send this to the airline and didn't see a problemThe ticket was nonrefundable - I welcomed their supportI was told to call back in hoursThey explained there was a contingent for medical emergencySince then I have b
Justfly changed my travel schedule (and pretty much my return ticket to the U.S.) without even a notificationWhen I found out (coincidentally after checking my account online), I was told that the flight back to the U.Sno longer exists and that I have to be in Italy for hours for the next flightI declined and asked for a refund ($511)For two weeks, I have been calling Justfly and getting customer service (from India) stating that I should be getting an email stating the full refund of my ticketInstead, they send me a one sentence email stating my ticket was cancelledI was told I have to wait to weeks for the refund to appear in my credit cardHowever, when I ask for the email stating that I will be refunded fully, they gave me promises that I will receive it within hours to hoursIt has been two weeks now, and last time I called (today) I was told by a "supervisor" that I will be getting an email within minutesTwo hours later still nothingI am ta
JUSTFLY...I will never use them again I called their customer service today for support...sheesh! they are more interested in getting you off of the phone than anything else
Completely inflexiball of their competition that I have used they are by far the worst---bottom of the barrel
I had to have emergency surgery and had complications after that surgery that prevented me from travelingI provided letters from the doctor and spoke with multiple agents, as well as submitted multiple health request forms for reimbursement and never received them
I previously submitted complaint #***The outcome of that complaint was that Just Fly agreed to refund me $The refund was allegedly "initiated" by JustFly on Jan 30, when they verified my mailing addressOn March 2, I asked JustFly for an update on the refund and they apologized for the delay, and stated they "sent a rush to the accounting department" to issue the refundOn March I was notified by the Revdex.com that the case was considered closed because JustFly addressed my complaintJustFly never issued the refund and does not respond to my emails since Revdex.com closed the caseMy previous complaint: I booked a round trip plane trip on *** Airlines through JustFly.com with a return from ***>IST>ATL on July 2-My first contact with JustFly.com customer service was on Thursday June 2016, following the terrorist attacks at the Istanbul airportI inquired about options for re-routing or changing flights because I wanted to avoid the 21-hr layover scheduled in
On July 21st, I called Justfly*** to purchase a flight that I found on their website going to Rio the following monthI decided to call versus booking online myself because this was a new company to me and I had questions about the cancellation terms due to the nature of my tripI asked the representative specifically about the policy for cancellationAlthough the customer service rep spoke horrible English, she did stated that all I would need to do was pay their termination fee that would range between $150-300, plus the cost of the airline termination fee which would be up to another $depending on the airlineI asked was there any insurance I needed to purchase and she stated no because the fees are for all flightsI asked several times was the cancellation fee all that I needed if I had to cancel for any reason and she repeated the same fees back several timesAt that point, after about an hour of back and forth to understand her, I confirmed my flight based on the fact
On 4-I purchased tickets for confirmation n number: ***I have email showing charges for that amountBut I was actually charged : from spirit and from just flyI have called them times they say they never charged my account for but the Which isn't correct per my bank statementThey kept telling me the was part of Which isn't correct
Never in all my life have I ever been treated so poorly by a company, the complete disregard for paying customers has left me with nothing but negative feelings towards justflyI'm I purchased round trip tickets for December 9, , traveling to Mexico total cost was $1,not including the additional insurance I purchased There was a family emergency , and we could not make the trip Upon cancelling my flight I was informed they would not be able to reimburse my purchase , but instead offered to give me a travel credit on my account In March of I called to book a flight to New York and there I was informed that I could not use my credit because it had to be used towards the same destination as the original reservation , this, I could not believe , no other company to my knowledge does such a thing , they told me my credit was valid until December 9th I called yesterday evening to book a reservation to Morelia , which is the same city as the original flight , and
I have been having kidney issues hours after I purchased ticket I was informed I could not flyWhen I called before the hours was up, they told me they could not find my account and so they couldn't refund me ke cancel my accountNow they are saying I never calledThey hang up on me and refuse to get me to supervisors when asked if takes me asking timesThey refuse to help me and lie about there cancellation policy I want my money back
I bought a round trip flight through your website in DecemberThey cancelled my return flight and I have been speaking with their customer service department at *** *** since January to resolve the problemWe are now in March and my flight leaves in less than two months however yet to reinstate my flight
I booked flights through skiplagged*** which directed me to justfly***I was so excited thinking I found the best price for my flight home! However, the next day unnoticed an extra charge for $(twice because I booked flights)I checked with my invoice and noiticed I had been charged for the "extended cancellation fee, which I had never selectedI called the company and spoke with two representatives who refused to refund this amountI then asked if I could use the cancellation fee which I had been charged for to cancel my flight, but hey informed me that wasn't allowed eitherThis is a total scamI did not select the option to purchase the extended cancellation, and would like to be refunded and cancel my reservation