Booked a flight with justfly*** The flight was moved to an earlier time and we were not notified; therefore, we missed our flightBecause we missed our flight we also missed our ride from our final destination to our homeWe rebooked our flight on our own, then we called just fly so that they could get us a car rental so we could get homeThey wouldn’t do it because it was “too minor of a problem” (even though on their site they offer this service.)
My Wife is about to pull her hair, JustFly.com is a Case Study of Poor Customer ServiceWe called more than times in last days, every call waited average minutes to talk to a rep and then every freaking call got automatically disconnected after 30-minutesThey all ask for a callback number upfront and they NEVER CALL back (no matter what you tell about your previous calls)We are stuck with them because we have Cancelled tickets credit to useThe website does not allow to book for that credit either
TERRIBLE COMPANY DO NOT USE THEM AT ALL COSTI had my share of issues with this Justfly, but this one pushed me to the edge I purchased a ticket few days later I realized that the middle was entered twice and there was no last nameI checked my justly profile and email confirmation that I received from them they all have correct informationI called the conversation went nowhere I was transferred to a supervisor by name of ***He was a disasterHe asked me to email him the confirmation email that shows the correct name I did, after he received the email instead of accepting and fix the simple issue of middle name appearing twice on the ticket he just made a new excuse and said the information I sent to not an email from Justfly, interestingly, the whole email a mail header and signature from justfly mail servers It was complete ridiculers excuse, this company couldn’t fix a very simple system issue until they get paid $If I had a name change due to life changes such as marriage or divorce etc., I would understandBut this was clearly a database error or browser issuesIT’S TECHNOLOGYRegardless of what it was this should have been a simple fix I then called *** Airline and TSA which they were able to offer a resolutionThey also couldn’t believe how wouldn’t justly fix their own technical issue unless the customer paysAdditional, In a separate case the agents at Justfly has a very nasty habit of putting the customers on long mute holdI had another issue which I called another supervisor put me on 2hr hold on Dec at around pmI took the screenshot of my phone and I will be posting it on *** and *** as well so people can see how Justfly workRegardless, of how the issue was originated, is clearly a mistake where middle name and last name is the same, to retain customer and customer satisfaction strategy, it should have been in their best interest to correct this errorAs IT WAS NOT A NAME CHANGEIf this company continue to run this way, they will for sure run out of businessThere have terrible reviews all over the internet, ***, consumer report Revdex.com to name a fewMY ADVISE DO NOT USE JUSTFLYPLEASE STAY AWAY FROM THEM
I booked a flight from Detroit to England in February with Justfly and everything started off fineThen I went to England in June, I was supposed to come back August 28th but then I actually needed to come back a little sooner, so I contacted Justfly and this is where the problems startedI spoke to a representative on the phone and after an excessive hold time, she quoted me a price to change the dates over, so I agreed and she told me I would receive an email confirmation within hoursWell I did not receive one so I called back and after being on hold while the agent looked into the matter, I was then cut offSo I called back and after being on hold for hour and minutes, I was told that everything had gone through and I would be charged for the changeSo I thought the matter was dealt with, however the next day I then received an email telling me that there was a problem and the change had not been madeSo I called back and after being put on hold was cut off againSo
I had booked for a ticket through justfly*** and had to cancel the ticket days before my travel dayI was told that I would be only charged dollar on my ticket as I had purchased bestbuy guarentee and would be given refund for the rest of the ticket priceHowever, they told be my ticket would be refunded only as e-credits which could be availed if I book a ticket through their site, which was not mentioned anywhere in their terms and conditionsAlso, they didn't sent be both e-credits or any confirmation of my ticket cancellation till nowNobody is giving me any reply after contacting their customer care as well
I booked a one-day business trip in and out of Ronald Reagan (DCA) via JustFly***, with *** inbound and *** outboundDespite providing all my details in my customer profile, including TSA Known Traveller Number, Passport, *** Skymiles # and *** AAdvantage #, these bozos had the following problems:
1) They sent my *** Skymiles number to *** to book the ticket;
2) They didn't send my TSA Precheck number to either *** or American;
3) They supplied a wholly non-existent airline confirmation number for the *** Airlines legI ended up having to call *** to figure out the snafuThinking JustFly*** might appreciate a heads up that they've got some data mapping issues, I called their support numberBad ideaminutes on hold, just to talk to a lady who was so impatient to squawk back what she thought I was describing that I'm fully confident she didn't grasp my intent, until finally I stopped her, and simply asked that she please forward the information on to their tech teamThat confused her dramaticallyMy first step after this trip is to delete my accountIf they can't map data correctly, how in the world can anyone be confident they're protecting passport and other customer informationSo, I'm outI'd recommend others stay away too
I bought tickets through justfly because they offered the cheapest tickets Through no fault of justfly's, my flight was canceledHowever, when I tried to reschedule my tickets through justfly, I spent hours on the phone with them and they lied to me *twice* by telling me I had tickets that I did not I showed up to the airport without a ticket The reps claim little power to book tickets and push the problems on other people (airlines or other travel agents) and say they can't do more I would never recommend anyone fly with justfly,
I booked my flight for February 18, and am femaleThey booked me two months early on December 18, and booled me as maleThey advised me in order to correct their error I have to pay more than double the current ticket priceI need them to change my booking to the correct date and I would gladly pay the difference in the cost of the ticketsI have an international flight departing from the destination I booked with them or at least refund my money so I can book with a reputable company
I recently purchased a flight on justfly.com with *** airlinesWhen I purchased the flight there was no explanation of different fare clases there was only one option shown and during the reservation process I was asked to pick my seats for the flights to and from my destinationAs a matter of precaution I like to always confirm directly with the Airline and upon doing so I discovered that I had no seat assignment so I contact *** directly and they explain to me that JustFly purchased a discount fare which does not include seat selection or checked baggage and each bag is euros per person for each flightFor two of us in my party I'd be paying close to $in baggage fees for the round tripNo where on the justfly reservation did they inform me of different classes of fares with ***, justfly asks you to specifically pick your seats and the baggage fare information in incorrect/misleadingThis is advertising on their part because they are not upfront with the customer an
This company is horribleWe booked with them months in advance for our Holiday flights and never spoke with us to inform us that our flight had changed to one day earlierSo when we went to check in to our flight it was supposed to leave in minutesNo one notified us about the change and were extremely unhelpful in trying to offer us horrible solutionsI would avoid using this webservice at all cost
I have a booking confirmation reference * *** on sep.10,for Adults for $with CSA Travel Protection from nov.10,to Jan.17,with justfly*** them on sep.14,I the send and e-mail with a cancellation, and the same date I call the justfly*** at and try to resolve this matter with this company that try to offer another deal even more expensive that I not accepts, after more than hour that I was insisted to talk this matter with a the manager or supervisor or even another worker, I decided to complaints since they do not have the intensions of resolve this issue, Note that I call the air line who is Copa Airline and they tell me that is was Justly*** mistake on falling to perform my duties Please help *** tele***
I booked flights with justflyI specifically asked if my carryon was free because I saw a similar price through about her companyI was ensured that this included a free carry on multiple timesI could have booked with a more familiar airline had I known I would have to pay for a carry on after being informed that this was includedI called justfly three times and received poor serviceI was not allowed to speak with a supervisor when I requested itI was placed on hold for thirty minutes then hung up on
Booked airfare from CLE to MSP on 11/3/justfly*** quoted price at $When booked seconds later, credit care was hit for $I call justfly.com to ask them to explain the discrepancy and he told me that prices changeI then went back on their site while on the phone, and it was STILL listed at $He refused to explain furtherI asked to cancel, also noted on site states free cancellation within hours, but was charged $for cancelI said I do not authorize any of these charges on my AMEX and rep stated he would give me a one tine courtesy and only charge $Now days later, there has been no refund of the $or the $I have no money to live on and AMEX can not dispute charges until it CLEARS their system
Hello, I'm lodging a complaint against online airline ticket hub, Justfly.comI purchased a ticket to England on July 9, I found out less than a month later that I would be unable to fly on those datesI called the company to ask if a refund was possible and understood that too much time had elapsed and that I needed to cancel the flight for a fee of $I was instructed that I could use the ticket purchase price credit within a calendar year to re-schedule a new flight with the same carrier to the same destination airportI called Justlfy back this past Friday, May 5, to begin the process of using my ticket credit to book a new flightBoth numbers provided on their web site go to the same place even though one of them is called a Direct line (it is not): Haven't found an answer to your question? Toll free *** *** *** *** I first spoke with a man named Val with a strong accentThough somewhat difficult to understand, I told him my situation and he
Travel insurance got added to my flight purchase without my approvalOn trying to call the company, I was on hold for many hours total, for multiple triesStill have not managed to get throughI am now placing a dispute with the credit card companyShameful underhand practiceDon't do business with them!
I purchased tickets for my family of to Europe and had a work conflict that made taking the trip difficult, not impossibleI called in to just fly to check on cancellation policyThe customer service rep ended up cancelling my trip reservation without my consentI was then subsequently informed that the trip was non refundable and to proceed filing a claim with my travel protection policyAll advice suggested by Just fly has been unsuccessful in refunding my expenseI cannot believe I am being made responsible to pay for a trip I did not make or authorize to cancelPlease helpThank you
Justfly*** is a total scamThere is no address of company mentioned on website We purchased ticket at justfly*** in January and they charged us $1,USD We called to cancel tickets a month later and they told us that airline fee will be 400$ We should have got 1000$ but instead of refund they charge 300$ on same credit card without any authorizationWe need refund of 300$ (Unauthorized charge) We also need refund of ticket -airline fee ($400) $1487.30-400=Complete fraud
The first week of February I bought tickets to Milwaukee, from Newark, since they have a "policy" of free of charges if you cancel it within the first hoursI decided to give them a try (first and last one) we decided to drive so we could save some money, so I went ahead and canceled the reservation within the first hour
I got the confirmation e-mail, checked my credit card the next day nothing was charged, about a week after that, I checked my account again and to my surprise they made different charges for $which was pretty weird (they should make a one $601.20) calls started, the airline says they never got that reservation made, is not even on their system! Called several times to their 1-and telling me over and over they will reimburse the moneyToday, I called one more time and they blatantly asked me to file a dispute with my bankSTAY AWAY FROM THIS "COMPANY" is a proven SCAM!!!
If you could kindly refer to my original complaint in the end of NovemberComplaint number is ***I was promised a refund for the flight within business daysAn email forwarded from your company and Justfly.comThat was on December 1stI still have not received it
I purchased airline tickets from JustFly for myself, wife and children to fly from Chicago, IL to StThomas, USVI on December 9, and returning to Chicago on December 16, Due to Hurricane Irma my hotel the Westin StJohn has canceled all reservations through the end of the year and possibly furtherI contacted JustFly to make them aware of the situationThey told me that nothing could be done as the airlines were still flying to the locationLater on, I noticed that on the JustFly website I was given an option to cancel my flights at a cost of $but would receive a credit for future flights in the approximate amount of $1,I went ahead and canceled the flightsI then went to book new flights only to find that I could only book back to StThomas and not anywhere elseI immediately called JustFly to let them know about thisI was put on hold multiple time and eventually was hung upNo profanity was used and I never raised my voice onceI NEVER would hav
Booked a flight with justfly*** The flight was moved to an earlier time and we were not notified; therefore, we missed our flightBecause we missed our flight we also missed our ride from our final destination to our homeWe rebooked our flight on our own, then we called just fly so that they could get us a car rental so we could get homeThey wouldn’t do it because it was “too minor of a problem” (even though on their site they offer this service.)
My Wife is about to pull her hair, JustFly.com is a Case Study of Poor Customer ServiceWe called more than times in last days, every call waited average minutes to talk to a rep and then every freaking call got automatically disconnected after 30-minutesThey all ask for a callback number upfront and they NEVER CALL back (no matter what you tell about your previous calls)We are stuck with them because we have Cancelled tickets credit to useThe website does not allow to book for that credit either
TERRIBLE COMPANY DO NOT USE THEM AT ALL COSTI had my share of issues with this Justfly, but this one pushed me to the edge I purchased a ticket few days later I realized that the middle was entered twice and there was no last nameI checked my justly profile and email confirmation that I received from them they all have correct informationI called the conversation went nowhere I was transferred to a supervisor by name of ***He was a disasterHe asked me to email him the confirmation email that shows the correct name I did, after he received the email instead of accepting and fix the simple issue of middle name appearing twice on the ticket he just made a new excuse and said the information I sent to not an email from Justfly, interestingly, the whole email a mail header and signature from justfly mail servers It was complete ridiculers excuse, this company couldn’t fix a very simple system issue until they get paid $If I had a name change due to life changes such as marriage or divorce etc., I would understandBut this was clearly a database error or browser issuesIT’S TECHNOLOGYRegardless of what it was this should have been a simple fix I then called *** Airline and TSA which they were able to offer a resolutionThey also couldn’t believe how wouldn’t justly fix their own technical issue unless the customer paysAdditional, In a separate case the agents at Justfly has a very nasty habit of putting the customers on long mute holdI had another issue which I called another supervisor put me on 2hr hold on Dec at around pmI took the screenshot of my phone and I will be posting it on *** and *** as well so people can see how Justfly workRegardless, of how the issue was originated, is clearly a mistake where middle name and last name is the same, to retain customer and customer satisfaction strategy, it should have been in their best interest to correct this errorAs IT WAS NOT A NAME CHANGEIf this company continue to run this way, they will for sure run out of businessThere have terrible reviews all over the internet, ***, consumer report Revdex.com to name a fewMY ADVISE DO NOT USE JUSTFLYPLEASE STAY AWAY FROM THEM
I booked a flight from Detroit to England in February with Justfly and everything started off fineThen I went to England in June, I was supposed to come back August 28th but then I actually needed to come back a little sooner, so I contacted Justfly and this is where the problems startedI spoke to a representative on the phone and after an excessive hold time, she quoted me a price to change the dates over, so I agreed and she told me I would receive an email confirmation within hoursWell I did not receive one so I called back and after being on hold while the agent looked into the matter, I was then cut offSo I called back and after being on hold for hour and minutes, I was told that everything had gone through and I would be charged for the changeSo I thought the matter was dealt with, however the next day I then received an email telling me that there was a problem and the change had not been madeSo I called back and after being put on hold was cut off againSo
I had booked for a ticket through justfly*** and had to cancel the ticket days before my travel dayI was told that I would be only charged dollar on my ticket as I had purchased bestbuy guarentee and would be given refund for the rest of the ticket priceHowever, they told be my ticket would be refunded only as e-credits which could be availed if I book a ticket through their site, which was not mentioned anywhere in their terms and conditionsAlso, they didn't sent be both e-credits or any confirmation of my ticket cancellation till nowNobody is giving me any reply after contacting their customer care as well
I booked a one-day business trip in and out of Ronald Reagan (DCA) via JustFly***, with *** inbound and *** outboundDespite providing all my details in my customer profile, including TSA Known Traveller Number, Passport, *** Skymiles # and *** AAdvantage #, these bozos had the following problems:
1) They sent my *** Skymiles number to *** to book the ticket;
2) They didn't send my TSA Precheck number to either *** or American;
3) They supplied a wholly non-existent airline confirmation number for the *** Airlines legI ended up having to call *** to figure out the snafuThinking JustFly*** might appreciate a heads up that they've got some data mapping issues, I called their support numberBad ideaminutes on hold, just to talk to a lady who was so impatient to squawk back what she thought I was describing that I'm fully confident she didn't grasp my intent, until finally I stopped her, and simply asked that she please forward the information on to their tech teamThat confused her dramaticallyMy first step after this trip is to delete my accountIf they can't map data correctly, how in the world can anyone be confident they're protecting passport and other customer informationSo, I'm outI'd recommend others stay away too
I bought tickets through justfly because they offered the cheapest tickets Through no fault of justfly's, my flight was canceledHowever, when I tried to reschedule my tickets through justfly, I spent hours on the phone with them and they lied to me *twice* by telling me I had tickets that I did not I showed up to the airport without a ticket The reps claim little power to book tickets and push the problems on other people (airlines or other travel agents) and say they can't do more I would never recommend anyone fly with justfly,
I booked my flight for February 18, and am femaleThey booked me two months early on December 18, and booled me as maleThey advised me in order to correct their error I have to pay more than double the current ticket priceI need them to change my booking to the correct date and I would gladly pay the difference in the cost of the ticketsI have an international flight departing from the destination I booked with them or at least refund my money so I can book with a reputable company
I recently purchased a flight on justfly.com with *** airlinesWhen I purchased the flight there was no explanation of different fare clases there was only one option shown and during the reservation process I was asked to pick my seats for the flights to and from my destinationAs a matter of precaution I like to always confirm directly with the Airline and upon doing so I discovered that I had no seat assignment so I contact *** directly and they explain to me that JustFly purchased a discount fare which does not include seat selection or checked baggage and each bag is euros per person for each flightFor two of us in my party I'd be paying close to $in baggage fees for the round tripNo where on the justfly reservation did they inform me of different classes of fares with ***, justfly asks you to specifically pick your seats and the baggage fare information in incorrect/misleadingThis is advertising on their part because they are not upfront with the customer an
This company is horribleWe booked with them months in advance for our Holiday flights and never spoke with us to inform us that our flight had changed to one day earlierSo when we went to check in to our flight it was supposed to leave in minutesNo one notified us about the change and were extremely unhelpful in trying to offer us horrible solutionsI would avoid using this webservice at all cost
I have a booking confirmation reference * *** on sep.10,for Adults for $with CSA Travel Protection from nov.10,to Jan.17,with justfly*** them on sep.14,I the send and e-mail with a cancellation, and the same date I call the justfly*** at and try to resolve this matter with this company that try to offer another deal even more expensive that I not accepts, after more than hour that I was insisted to talk this matter with a the manager or supervisor or even another worker, I decided to complaints since they do not have the intensions of resolve this issue, Note that I call the air line who is Copa Airline and they tell me that is was Justly*** mistake on falling to perform my duties Please help *** tele***
I booked flights with justflyI specifically asked if my carryon was free because I saw a similar price through about her companyI was ensured that this included a free carry on multiple timesI could have booked with a more familiar airline had I known I would have to pay for a carry on after being informed that this was includedI called justfly three times and received poor serviceI was not allowed to speak with a supervisor when I requested itI was placed on hold for thirty minutes then hung up on
Booked airfare from CLE to MSP on 11/3/justfly*** quoted price at $When booked seconds later, credit care was hit for $I call justfly.com to ask them to explain the discrepancy and he told me that prices changeI then went back on their site while on the phone, and it was STILL listed at $He refused to explain furtherI asked to cancel, also noted on site states free cancellation within hours, but was charged $for cancelI said I do not authorize any of these charges on my AMEX and rep stated he would give me a one tine courtesy and only charge $Now days later, there has been no refund of the $or the $I have no money to live on and AMEX can not dispute charges until it CLEARS their system
Hello, I'm lodging a complaint against online airline ticket hub, Justfly.comI purchased a ticket to England on July 9, I found out less than a month later that I would be unable to fly on those datesI called the company to ask if a refund was possible and understood that too much time had elapsed and that I needed to cancel the flight for a fee of $I was instructed that I could use the ticket purchase price credit within a calendar year to re-schedule a new flight with the same carrier to the same destination airportI called Justlfy back this past Friday, May 5, to begin the process of using my ticket credit to book a new flightBoth numbers provided on their web site go to the same place even though one of them is called a Direct line (it is not): Haven't found an answer to your question? Toll free *** *** *** *** I first spoke with a man named Val with a strong accentThough somewhat difficult to understand, I told him my situation and he
Travel insurance got added to my flight purchase without my approvalOn trying to call the company, I was on hold for many hours total, for multiple triesStill have not managed to get throughI am now placing a dispute with the credit card companyShameful underhand practiceDon't do business with them!
I purchased tickets for my family of to Europe and had a work conflict that made taking the trip difficult, not impossibleI called in to just fly to check on cancellation policyThe customer service rep ended up cancelling my trip reservation without my consentI was then subsequently informed that the trip was non refundable and to proceed filing a claim with my travel protection policyAll advice suggested by Just fly has been unsuccessful in refunding my expenseI cannot believe I am being made responsible to pay for a trip I did not make or authorize to cancelPlease helpThank you
Justfly*** is a total scamThere is no address of company mentioned on website We purchased ticket at justfly*** in January and they charged us $1,USD We called to cancel tickets a month later and they told us that airline fee will be 400$ We should have got 1000$ but instead of refund they charge 300$ on same credit card without any authorizationWe need refund of 300$ (Unauthorized charge) We also need refund of ticket -airline fee ($400) $1487.30-400=Complete fraud
The first week of February I bought tickets to Milwaukee, from Newark, since they have a "policy" of free of charges if you cancel it within the first hoursI decided to give them a try (first and last one) we decided to drive so we could save some money, so I went ahead and canceled the reservation within the first hour
I got the confirmation e-mail, checked my credit card the next day nothing was charged, about a week after that, I checked my account again and to my surprise they made different charges for $which was pretty weird (they should make a one $601.20) calls started, the airline says they never got that reservation made, is not even on their system! Called several times to their 1-and telling me over and over they will reimburse the moneyToday, I called one more time and they blatantly asked me to file a dispute with my bankSTAY AWAY FROM THIS "COMPANY" is a proven SCAM!!!
If you could kindly refer to my original complaint in the end of NovemberComplaint number is ***I was promised a refund for the flight within business daysAn email forwarded from your company and Justfly.comThat was on December 1stI still have not received it
I purchased airline tickets from JustFly for myself, wife and children to fly from Chicago, IL to StThomas, USVI on December 9, and returning to Chicago on December 16, Due to Hurricane Irma my hotel the Westin StJohn has canceled all reservations through the end of the year and possibly furtherI contacted JustFly to make them aware of the situationThey told me that nothing could be done as the airlines were still flying to the locationLater on, I noticed that on the JustFly website I was given an option to cancel my flights at a cost of $but would receive a credit for future flights in the approximate amount of $1,I went ahead and canceled the flightsI then went to book new flights only to find that I could only book back to StThomas and not anywhere elseI immediately called JustFly to let them know about thisI was put on hold multiple time and eventually was hung upNo profanity was used and I never raised my voice onceI NEVER would hav