WE MADE RESERVATIONS FOR TWO ONE-WAY FLIGHTS THROUGH JUSTFLYTHE COMPANY MADE A MISTAKE ON THE INBOUND FLIGHT AND IT TOOK THEM THREE WEEKS TO CORRECT ITTHIS DID NOT INVOLVE A CHANGE OF FLIGHT DATES ON THAT INBOUND FLIGHTWE SUBSEQUENTLY FOUND THAT THEY HAD ALSO MADE A MISTAKE ON THE OUTBOUND FLIGHTTHEY HAD US SET UP TO FLY OUTBOUND ON THE SAME DAY WE WERE SCHEDULED TO FLY BACK INBOUNDWE CALLED THEM, SPENT THREE HOURS ON THE PHONE WITH A COMBINATION OF ONE REPRESENTATIVE WHO SPOKE VERY HARD TO UNDERSTAND ENGLISH, AND THEN, AT OUR INSISTENCE WITH HER SUPERVISORTHEY REFUSED TO ACKNOWLEDGE THEIR ERROR OR TO DO ANYTHING ABOUT IT WITHOUT A CHARGE OF $PER TICKETWE ULTIMATELY WENT DIRECTLY TO THE AIRLINE AND GOT A CORRECTION MADE WITH A CHARGE OF $PER TICKETTHROUGHOUT THE ENTIRE PROCESS, EXCEPT THE INITIAL MAKING OF THE RESERVATION, THE SERVICE RESPONSE WAS ABYSMAL
I booked an person family trip to Europe through JustflyI was instructed to call the company to place the order (instead of doing so on the internet)The agent who answered the call place the order for all members of my familyThe agent confirmed the names with me, but then entered one of the last names incorrectlyOnce we discovered this incorrect name days later, the company wanted to charge $to correct the name, I called the airline directly (British Airways) who stated they would be willing to work with the travel agent (i.eJustfly) to correct the name at no costJustfly instructed me to call them various times and was on the phone for over hour and minutes each timeI pleaded with them to review the call recording from when the order was placedJustfly finally reviewed the call recordings from the original call and conducted an investigation but would not share the recording with meAt this point, Justfly admitted guilt and stated the agent had entered the
Horrible experience with this companyCharged extra charges other than what was stated on websiteDifficult to get a refund, talk with someone about making changes or speaking to a supervisorWill never use again!
I booked a roundtrip flight through JustFly.com to Toronto, ON from Washington, DCThe flight to Toronto was delayed but was completed on July On the way back, on Sunday, July 23, the flight (*** *** ***) was cancelled due to mechanical failure The airline offered to rebook me and my wife for Wednesday, July 26, which we found to be unacceptableWe were offered no other options*** said they would unable to refund us because the flights were purchased through a third party, JustFly.comOn Wednesday, July 26, I called JustFly.com's customer service to request a refundThe customer service agent at first said he looked up the flight and that it showed it had been completed, therefore I was ineligible for a refundAfter I told him that was not true, he then said that the system showed I was a no showHe told me to call *** but I refusedHe then called *** himself and put me on hold for minutesHe returned and told me I was right and told him the truth, b
I made several attempts to make a flight reservationAfter giving my credit card number the site tells you the flight is not availableAfter attempts I finally caught on that this was a scamI received an email within minutes to complete my booking even though the flight was not availableThere is no charge as of hours later on my credit card
I purchased a flight on just fly***It stated that the price would be $which was supposed to include the final total prices including taxes and feesUpon completing the reservation it charged my card $I called just fly to confirm and their representative Charles could not tell me why I was charged an additional $plus $chargeThey stated that it was due to seat selection, which they stated was optional, but on their website it did not give you the choice to opt out of this selectionThe selection was supposed to be included in the price, but was notIt was also stated that our card would not be refunded for 6-weeks for the additional feeThe entire reservation had to be canceled and it still was said to take 2-business days to refund the total amount of the flight reservation
I just booked a flight to Cancun from StLouis on Justfly.*** I gave my credit card information and hit send I instantly received a message across my screen, while still on their webpage (not an email), that there was an error with my credit card and the flight was cancelled I called Justfly and the told me that my flight was cancelled and to call my credit card company My CC company told me that there was no issue with my CC and I had indeed been chargedMy CC recommended that I call the two airlines that came through as charges on my credit card I called each of them *Frontier & Aeromexico) and they said that they too see the flights were cancelled but Justfly can take up to weeks to refund the money Are they using borrowed money? I would put a as a rating if possible
I reserved a flight for $234/person at *** for myself and my infant son (who does not need a seat)After I had made the reservation, I saw the price was significantly higher (it was about $when I expected it to be $468)I called the *** billing number on November 28, at about 9:00PM immediately after I got the receipt for the original bookingI explained the issue and the billing agent acknowledged that he saw the same price of $234/person and my total should have been lessHe advised me to cancel the reservation and he would connect me with the selling agent to book the flight at the reduced priceHe initially said there would be a cancellation feeI asked him why since there was an issue with ***'s websiteHe then tried to reduce the fee to $I told him that I would not pay a cancellation fee because either I am wrong about the price and I will keep the original booking or *** is wrong and I should be given the reduced priceHe seem
I bought tickets through justfly because they offered the cheapest tickets Through no fault of justfly's, my flight was canceledHowever, when I tried to reschedule my tickets through justfly, I spent hours on the phone with them and they lied to me *twice* by telling me I had tickets that I did not I showed up to the airport without a ticket The reps claim little power to book tickets and push the problems on other people (airlines or other travel agents) and say they can't do more I would never recommend anyone fly with justfly,
This is the most run down booking agency everThey are scammersWill never book with them againCalled to book five ticketsThree one way and one round trip with my and 5year old children.Quoted a price and they took my card, booked three tickets with my kids and raised my tickets by $Talked to a supervisor who said there was nothing he can do even though he knows it was their faultAlso threatened to cancel my kids tickets even though THEY MADE THE MISTAKEAnd hung up the phone on meI know now to steer away from thisThe nerve! And they have the worst rating on Revdex.com
I accidentally booked my flight from BUR-NYC for the wrong date (I got mixed up with red-eye flight dates)I called two days later panicked and and was told that they would allow me to cancel flight for $(she lowered it from $75) and that I can get credit to book the much cheaper flight the day beforeI asked her to book it over the phone before the price increasesShe apologized and informed me I have to wait hoursShe did not mention anything about fees involves with this new bookingWhen I called back in hours, I was told I can only book the same destination and departureThis was one piece of information that was not presented during my phone conversation, but because she was kind enough to lower my cancellation fee, I thought to myself, I'll let this one goHowever, when I went to book the flight again, I realized they are charging me $in fees, on top of the $I was charged for cancellation, on top of the $I paid for the original flightThat is a total of $in fees to use a $creditWhen I called back to tell them that this flight they advertise as $on the website shows up as $383, I was told "Well, of course, they must have told you there are rebooking fees." NoNo they did notI am so confused as to why none of these things were communicated with meHow do you charge me a cancellation fee and then a rebooking fee when both were given as options in your telephone pitch? She told me: "You can either cancel the flight for $and get credit, or change the date for $225, your best option would be to cancel the flight and book a new flight." Not once did she tell me I cannot book a regular flight on their website, that I have to book through a different link with different pricesShe simply said you can book the flight in hours with the credit from this flightI even told her, "There's a flight for $I want to book with my credits, can you do that?"That was her first opportunity to tell me that I might as well just buy the flight now, because my credits won't cover anythingBut she didn'tInstead she said: "You must wait hours to use the credits, and yes the flights may go up." The fees I was being charged to book from the "special rebooking website" equal the same amount as the credits I was given, so what credits was she talking about? One would assume that flight credit is used toward any flight advertised on your websiteIt was wrong of me to believe that the representatives would not withhold such important information before advising me to cancel my flightThen again, it was very obvious that the outsourced representatives were provided a script that they would not deviate fromI could have paid less had I paid *** *** take over the account*** *** charges $150, and if the flight you are changing to is cheaper, they will credit you that amountI could have paid less just paying the flight change feeIt would have also been cheaper to just not show up to my flight, rather than pay to cancel this and not be able to use the creditMost importantly, had I not been deceived, and had I been given the actual facts of what cancelling my flight would entail, I would have kept my original flightI would never have thrown away this type of money for a one day differenceI realize that there are always fees involved with all airlines and travel agencies, that's fairHowever, not a single person I spoke with was forthcoming about the actual consequences of what I was advised to doDo I need to read every single word on your entire website incase a representative is lying to me? I should be able to trust your word when calling these customer service representativesTo add insult to injury I wrote a long Email, detailing my complaint, and received a generic Email stating I must urgently call them for a time sensitive matterI called thinking maybe they wanted to make things rightI was wrongA customer service representative told me, "We Emailed you to say you must pay the fees when rebooking." Thanks
DO NOT USE THIS COMPANY!! I swear, you will pay more money in fees then the actual flightsWe bought tickets to Hawai'i and bought the protection plan for $20xWhen there was flash flooding, we tried to cancel and use the credit we received to fly somewhere elseThe fee to change was $per flight, per passenger =$So using our $credit would make it so we would have to PAY more to use the credit than if we bought new ticketsLet this company go down!
Long story short, I was on the phone with different Justfly representatives for over an hour regarding $refund on Jan 12thI have emails and screenshots that proves that Justfly is responsible for the refundThey kept on repeating the samething without making sense or trying to understand what is an actual issueAt the end of the long consersation with one of the supervisor, Val, he verbally promissed me that he would issue the refund and it'll take about days to be processedI asked him to email me the refund receipt and he did send me an email right awayWhen I opened the email, it was the original purchase receipt, not the refund receiptI waited for the refund for a week anyways which never happenedI called Justfly today to make sure that the refund is issuedThey told me that they can't issue the refundIt went back to point I ended up talking to another supervisor and telling me the samething over and overThey wouldn't explain why they promised me that they
My Stepfather just had triple bypass surgeryHim and my mother need to cancel a flight and paid for insurance through the justly.com websiteMy stepfather is in the hospital, so I called justly for him and they said that I had to pay $to cancel the flightI cannot believe that they say I have to pay more, especially since they have insurance
This company had failed to send the e-ticket despite several requests on my partAt this point I don’t if I have a legitimate reservation or not, but they have already taken the money for the ticket from my account
On August 26, 2016, I purchased two airline tickets to London from Justfly***, one for daughter (*** ** ***-one way) and one for me (*** *** Sr.-Roundtrip)The cost of my daughter's ticket was $(American Airline eticket #: ***) and the cost for my ticket was $(American Airline eticket ***)The flights were leaving from Cincinnati, OH airport on 8/On the morning of the 8/31, I became ill, and because of the illness, I was delayed in arriving to the airportThe flight was leaving at 7:20am, we arrived at the airport at 6:45am, and was told that we could not board the plane, because we were not there an hour before handI called Justfly***, told them my situation, and they proceeded to book us on another flight for an additional $(this call took place at 8:30am), so I gave them my credit card to pay for itAbout 3pm that same afternoon, I get a call/voicemail stating that they can not book me another flight and my mone
After experiencing their nightmare service and then seeing through several review websites includeing the Revdex.com, I am amazed this company has not been shut down My wife had to cancel her flight and we accepted that we had to pay a $cancellation fee and would only receive credit rather than a refund When we tried to book a new flight using the credit, the site would not allow us to use the credit at its stated value for the fare that it had advertised I received the run around from their incompetent customer service for nearly an hour, being transferred several times to different people and then they eventually hung up on me At that point I called my credit card company to report their business as a fraud and directed them not to honor any of the charges This company has such terrible business practices it should be considered a fraudulant business The number of negative reviews of this company is astounding and I'm surprised they haven't been shut down by the *** yet
I tried calling these people to resolve a customer service failure on their part which has cost me a few hundred dollarsI was on hold for over an hour, and they never answered, much less rectify their faultPerhaps they were asleep? Or maybe they forgot how to answer a phone? Extremely incompetent! Avoid these people like you would the plague!
My wife and I are coming into Amsterdam on a *** *** cruiseWe arrive in Amsterdam on August However when I booked the reservation through Justfly.com, I booked it for August for a price of $That included an extended cancellation policy of $There was no explanation of what that coveredI contacted justfly.com to change the return legI was told that that there would be a rebooking charge of $per person for justfly.com and a rebooking charge for *** for $person, plus any difference in amount of the ticketWhen I asked them what the total change fee would be justfly.com said that it would be $4,I looked at *** and found that there was no change in the ticket priceI was expecting the $charge, but not the additional $4,I tried to find out on justfly.com web site what the rebooking policy was and what the rebooking protection was and could not find anythingThis is unconscionable and bad faithI was willing to pay a
I had an ex boyfriend that used my credit card to purchase these flights on my cardi have been sick for several months and going through an abusive relationship that I luckily was able to escape fromwhen I checked my card balance and saw the charge I know it was not what I agreed oni saw my ex boyfriend also got his ticket on my accounti called Just fly customer service and I was not able to reach a resolutionI tried to explain to them that *** *** booked his own ticket onto my account and its not rightThis is fraud! I was tooken advantage of by *** *** he put multiple charges onto my accounti am asking Just Fly to please work with me and refund me for this chargeHe took advantage of me and used my card for unauthorized transactions and booked his own ticket onto my account, I did not realize he booked his ticket onto my credit cardi am asking "JustFly" to please refund me for this unauthorized transaction from*** ***The Itinerary number is ***
WE MADE RESERVATIONS FOR TWO ONE-WAY FLIGHTS THROUGH JUSTFLYTHE COMPANY MADE A MISTAKE ON THE INBOUND FLIGHT AND IT TOOK THEM THREE WEEKS TO CORRECT ITTHIS DID NOT INVOLVE A CHANGE OF FLIGHT DATES ON THAT INBOUND FLIGHTWE SUBSEQUENTLY FOUND THAT THEY HAD ALSO MADE A MISTAKE ON THE OUTBOUND FLIGHTTHEY HAD US SET UP TO FLY OUTBOUND ON THE SAME DAY WE WERE SCHEDULED TO FLY BACK INBOUNDWE CALLED THEM, SPENT THREE HOURS ON THE PHONE WITH A COMBINATION OF ONE REPRESENTATIVE WHO SPOKE VERY HARD TO UNDERSTAND ENGLISH, AND THEN, AT OUR INSISTENCE WITH HER SUPERVISORTHEY REFUSED TO ACKNOWLEDGE THEIR ERROR OR TO DO ANYTHING ABOUT IT WITHOUT A CHARGE OF $PER TICKETWE ULTIMATELY WENT DIRECTLY TO THE AIRLINE AND GOT A CORRECTION MADE WITH A CHARGE OF $PER TICKETTHROUGHOUT THE ENTIRE PROCESS, EXCEPT THE INITIAL MAKING OF THE RESERVATION, THE SERVICE RESPONSE WAS ABYSMAL
I booked an person family trip to Europe through JustflyI was instructed to call the company to place the order (instead of doing so on the internet)The agent who answered the call place the order for all members of my familyThe agent confirmed the names with me, but then entered one of the last names incorrectlyOnce we discovered this incorrect name days later, the company wanted to charge $to correct the name, I called the airline directly (British Airways) who stated they would be willing to work with the travel agent (i.eJustfly) to correct the name at no costJustfly instructed me to call them various times and was on the phone for over hour and minutes each timeI pleaded with them to review the call recording from when the order was placedJustfly finally reviewed the call recordings from the original call and conducted an investigation but would not share the recording with meAt this point, Justfly admitted guilt and stated the agent had entered the
Horrible experience with this companyCharged extra charges other than what was stated on websiteDifficult to get a refund, talk with someone about making changes or speaking to a supervisorWill never use again!
I booked a roundtrip flight through JustFly.com to Toronto, ON from Washington, DCThe flight to Toronto was delayed but was completed on July On the way back, on Sunday, July 23, the flight (*** *** ***) was cancelled due to mechanical failure The airline offered to rebook me and my wife for Wednesday, July 26, which we found to be unacceptableWe were offered no other options*** said they would unable to refund us because the flights were purchased through a third party, JustFly.comOn Wednesday, July 26, I called JustFly.com's customer service to request a refundThe customer service agent at first said he looked up the flight and that it showed it had been completed, therefore I was ineligible for a refundAfter I told him that was not true, he then said that the system showed I was a no showHe told me to call *** but I refusedHe then called *** himself and put me on hold for minutesHe returned and told me I was right and told him the truth, b
I made several attempts to make a flight reservationAfter giving my credit card number the site tells you the flight is not availableAfter attempts I finally caught on that this was a scamI received an email within minutes to complete my booking even though the flight was not availableThere is no charge as of hours later on my credit card
I purchased a flight on just fly***It stated that the price would be $which was supposed to include the final total prices including taxes and feesUpon completing the reservation it charged my card $I called just fly to confirm and their representative Charles could not tell me why I was charged an additional $plus $chargeThey stated that it was due to seat selection, which they stated was optional, but on their website it did not give you the choice to opt out of this selectionThe selection was supposed to be included in the price, but was notIt was also stated that our card would not be refunded for 6-weeks for the additional feeThe entire reservation had to be canceled and it still was said to take 2-business days to refund the total amount of the flight reservation
I just booked a flight to Cancun from StLouis on Justfly.*** I gave my credit card information and hit send I instantly received a message across my screen, while still on their webpage (not an email), that there was an error with my credit card and the flight was cancelled I called Justfly and the told me that my flight was cancelled and to call my credit card company My CC company told me that there was no issue with my CC and I had indeed been chargedMy CC recommended that I call the two airlines that came through as charges on my credit card I called each of them *Frontier & Aeromexico) and they said that they too see the flights were cancelled but Justfly can take up to weeks to refund the money Are they using borrowed money? I would put a as a rating if possible
I reserved a flight for $234/person at *** for myself and my infant son (who does not need a seat)After I had made the reservation, I saw the price was significantly higher (it was about $when I expected it to be $468)I called the *** billing number on November 28, at about 9:00PM immediately after I got the receipt for the original bookingI explained the issue and the billing agent acknowledged that he saw the same price of $234/person and my total should have been lessHe advised me to cancel the reservation and he would connect me with the selling agent to book the flight at the reduced priceHe initially said there would be a cancellation feeI asked him why since there was an issue with ***'s websiteHe then tried to reduce the fee to $I told him that I would not pay a cancellation fee because either I am wrong about the price and I will keep the original booking or *** is wrong and I should be given the reduced priceHe seem
I bought tickets through justfly because they offered the cheapest tickets Through no fault of justfly's, my flight was canceledHowever, when I tried to reschedule my tickets through justfly, I spent hours on the phone with them and they lied to me *twice* by telling me I had tickets that I did not I showed up to the airport without a ticket The reps claim little power to book tickets and push the problems on other people (airlines or other travel agents) and say they can't do more I would never recommend anyone fly with justfly,
This is the most run down booking agency everThey are scammersWill never book with them againCalled to book five ticketsThree one way and one round trip with my and 5year old children.Quoted a price and they took my card, booked three tickets with my kids and raised my tickets by $Talked to a supervisor who said there was nothing he can do even though he knows it was their faultAlso threatened to cancel my kids tickets even though THEY MADE THE MISTAKEAnd hung up the phone on meI know now to steer away from thisThe nerve! And they have the worst rating on Revdex.com
I accidentally booked my flight from BUR-NYC for the wrong date (I got mixed up with red-eye flight dates)I called two days later panicked and and was told that they would allow me to cancel flight for $(she lowered it from $75) and that I can get credit to book the much cheaper flight the day beforeI asked her to book it over the phone before the price increasesShe apologized and informed me I have to wait hoursShe did not mention anything about fees involves with this new bookingWhen I called back in hours, I was told I can only book the same destination and departureThis was one piece of information that was not presented during my phone conversation, but because she was kind enough to lower my cancellation fee, I thought to myself, I'll let this one goHowever, when I went to book the flight again, I realized they are charging me $in fees, on top of the $I was charged for cancellation, on top of the $I paid for the original flightThat is a total of $in fees to use a $creditWhen I called back to tell them that this flight they advertise as $on the website shows up as $383, I was told "Well, of course, they must have told you there are rebooking fees." NoNo they did notI am so confused as to why none of these things were communicated with meHow do you charge me a cancellation fee and then a rebooking fee when both were given as options in your telephone pitch? She told me: "You can either cancel the flight for $and get credit, or change the date for $225, your best option would be to cancel the flight and book a new flight." Not once did she tell me I cannot book a regular flight on their website, that I have to book through a different link with different pricesShe simply said you can book the flight in hours with the credit from this flightI even told her, "There's a flight for $I want to book with my credits, can you do that?"That was her first opportunity to tell me that I might as well just buy the flight now, because my credits won't cover anythingBut she didn'tInstead she said: "You must wait hours to use the credits, and yes the flights may go up." The fees I was being charged to book from the "special rebooking website" equal the same amount as the credits I was given, so what credits was she talking about? One would assume that flight credit is used toward any flight advertised on your websiteIt was wrong of me to believe that the representatives would not withhold such important information before advising me to cancel my flightThen again, it was very obvious that the outsourced representatives were provided a script that they would not deviate fromI could have paid less had I paid *** *** take over the account*** *** charges $150, and if the flight you are changing to is cheaper, they will credit you that amountI could have paid less just paying the flight change feeIt would have also been cheaper to just not show up to my flight, rather than pay to cancel this and not be able to use the creditMost importantly, had I not been deceived, and had I been given the actual facts of what cancelling my flight would entail, I would have kept my original flightI would never have thrown away this type of money for a one day differenceI realize that there are always fees involved with all airlines and travel agencies, that's fairHowever, not a single person I spoke with was forthcoming about the actual consequences of what I was advised to doDo I need to read every single word on your entire website incase a representative is lying to me? I should be able to trust your word when calling these customer service representativesTo add insult to injury I wrote a long Email, detailing my complaint, and received a generic Email stating I must urgently call them for a time sensitive matterI called thinking maybe they wanted to make things rightI was wrongA customer service representative told me, "We Emailed you to say you must pay the fees when rebooking." Thanks
DO NOT USE THIS COMPANY!! I swear, you will pay more money in fees then the actual flightsWe bought tickets to Hawai'i and bought the protection plan for $20xWhen there was flash flooding, we tried to cancel and use the credit we received to fly somewhere elseThe fee to change was $per flight, per passenger =$So using our $credit would make it so we would have to PAY more to use the credit than if we bought new ticketsLet this company go down!
Long story short, I was on the phone with different Justfly representatives for over an hour regarding $refund on Jan 12thI have emails and screenshots that proves that Justfly is responsible for the refundThey kept on repeating the samething without making sense or trying to understand what is an actual issueAt the end of the long consersation with one of the supervisor, Val, he verbally promissed me that he would issue the refund and it'll take about days to be processedI asked him to email me the refund receipt and he did send me an email right awayWhen I opened the email, it was the original purchase receipt, not the refund receiptI waited for the refund for a week anyways which never happenedI called Justfly today to make sure that the refund is issuedThey told me that they can't issue the refundIt went back to point I ended up talking to another supervisor and telling me the samething over and overThey wouldn't explain why they promised me that they
My Stepfather just had triple bypass surgeryHim and my mother need to cancel a flight and paid for insurance through the justly.com websiteMy stepfather is in the hospital, so I called justly for him and they said that I had to pay $to cancel the flightI cannot believe that they say I have to pay more, especially since they have insurance
This company had failed to send the e-ticket despite several requests on my partAt this point I don’t if I have a legitimate reservation or not, but they have already taken the money for the ticket from my account
On August 26, 2016, I purchased two airline tickets to London from Justfly***, one for daughter (*** ** ***-one way) and one for me (*** *** Sr.-Roundtrip)The cost of my daughter's ticket was $(American Airline eticket #: ***) and the cost for my ticket was $(American Airline eticket ***)The flights were leaving from Cincinnati, OH airport on 8/On the morning of the 8/31, I became ill, and because of the illness, I was delayed in arriving to the airportThe flight was leaving at 7:20am, we arrived at the airport at 6:45am, and was told that we could not board the plane, because we were not there an hour before handI called Justfly***, told them my situation, and they proceeded to book us on another flight for an additional $(this call took place at 8:30am), so I gave them my credit card to pay for itAbout 3pm that same afternoon, I get a call/voicemail stating that they can not book me another flight and my mone
After experiencing their nightmare service and then seeing through several review websites includeing the Revdex.com, I am amazed this company has not been shut down My wife had to cancel her flight and we accepted that we had to pay a $cancellation fee and would only receive credit rather than a refund When we tried to book a new flight using the credit, the site would not allow us to use the credit at its stated value for the fare that it had advertised I received the run around from their incompetent customer service for nearly an hour, being transferred several times to different people and then they eventually hung up on me At that point I called my credit card company to report their business as a fraud and directed them not to honor any of the charges This company has such terrible business practices it should be considered a fraudulant business The number of negative reviews of this company is astounding and I'm surprised they haven't been shut down by the *** yet
I tried calling these people to resolve a customer service failure on their part which has cost me a few hundred dollarsI was on hold for over an hour, and they never answered, much less rectify their faultPerhaps they were asleep? Or maybe they forgot how to answer a phone? Extremely incompetent! Avoid these people like you would the plague!
My wife and I are coming into Amsterdam on a *** *** cruiseWe arrive in Amsterdam on August However when I booked the reservation through Justfly.com, I booked it for August for a price of $That included an extended cancellation policy of $There was no explanation of what that coveredI contacted justfly.com to change the return legI was told that that there would be a rebooking charge of $per person for justfly.com and a rebooking charge for *** for $person, plus any difference in amount of the ticketWhen I asked them what the total change fee would be justfly.com said that it would be $4,I looked at *** and found that there was no change in the ticket priceI was expecting the $charge, but not the additional $4,I tried to find out on justfly.com web site what the rebooking policy was and what the rebooking protection was and could not find anythingThis is unconscionable and bad faithI was willing to pay a
I had an ex boyfriend that used my credit card to purchase these flights on my cardi have been sick for several months and going through an abusive relationship that I luckily was able to escape fromwhen I checked my card balance and saw the charge I know it was not what I agreed oni saw my ex boyfriend also got his ticket on my accounti called Just fly customer service and I was not able to reach a resolutionI tried to explain to them that *** *** booked his own ticket onto my account and its not rightThis is fraud! I was tooken advantage of by *** *** he put multiple charges onto my accounti am asking Just Fly to please work with me and refund me for this chargeHe took advantage of me and used my card for unauthorized transactions and booked his own ticket onto my account, I did not realize he booked his ticket onto my credit cardi am asking "JustFly" to please refund me for this unauthorized transaction from*** ***The Itinerary number is ***