This company has without question the worst customer service that I have ever experiencedI booked a flight through them that I had to reschedule and they made me go through hell and back in order to change my datesThey continuously told me that I could not look at their website for different flight dates/times because it was for "new customers only"Every date I asked them about resulted in the same answer of, "that date is not available"They constantly put me on hold for long periods of time, only to come back and give me the exact same answer as beforeThis company is a disaster and I will never do business with them ever again, and I will tell everyone I know the exact same thing
What can I say about Justfl*** I booked a flight with them yesterday Got a confirmation code, some what a itinerary " sketchy" at best I was told to check my E-mail with in hours for any problems This morning I checked, and low and be hold there was a problem When I called they said that, the price of the flight had increased originality now it jumped to While he put me on hold the priced jumped to I canceled my reservation I checked my e-mail and the response from Justfl* *** was that my credit card didn't match with my name, credit company would not allow the transaction, poor credit and so on called credit card company and everything was fine with my account address and everything was a match just wanted to voice m***plaint
I booked through them, Chicago-Amsterdam return, to october, my twice- yearly visit to my motherMy mother died last weekend, october 7.I had to fly immediatelyI phoned them to see if I could cancel the ticket, but got somebody on the line who was very hard to understand and didn't respond to my explanation about my mothers deathShe asked me later about the reason for cancellation, something I found very rudeI was very emotional and hung upI have tried to cobtact them repeatedly by email but do not get a replyTheir website seems to have disappeared
I used my phone to book plane tickets advertised at $each including taxes and feesWhen ordering from the phone version of their website, it specifically says fares include taxes and feesI also ordered the trip insurance for approximately $5-$per ticketWhen I confirmed and booked, the total price was something less than $I can't remember exactly because I didn't take a screen shotWhen they sent the confirmation, I didn't open it immediately because I didn't suspect anything would be wrongHowever, once I opened it, which was about days after booking, I saw that the prices they listed weren't anything close to what was quoted or agreed to by meThat's when I researched them (obviously too late) and found out that this is what they do! I have no way to prove the prices I was quoted and booked and I guess that's what they are counting onI called them and they claim they made no mistake and I wrote an email to them to which they again replied they made no mistake
Three problems: They charge me 17$ for seating options, which was not correct and airlines told me thus was not possibleI have still been charged for this 17$ and did not get to choose my seat on flight I got charged 20$ to have the option of extending the departure day and timeI needed more time overseas with family but airline said I would have to contact this justfly.com because they have never heard of this option, this forced me to leave my mother early after her surgery They charged me the full ticket price, refunded it and then charged it again, causing my bank to get messed up
July I purchased a plane ticket and min later the justfly personal canceled it the money was taken by them from my bank acc I called them spoke to different persons asked to speak with supervisor and they never let me speek to so I was told to I would receive it and the money has not been refunded back only dl was given back total is 451.dlrs
I booked a flight from VPS to RDU on Friday Jan through justfl*** on the evening of Jan (Justfl*** Booking Reference: ***) Provided them my credit card information and received a confirmation email from them with the Delta Airline confirmation number for the flights I went to delt*** to "check-in" to make sure the confirmation number worked (knew it was too early to check-in) and it did and said I can only chehrs in advance (as I expected) Did think anything else about it since it was doneToday, Tuesday Jan 17, I want to justfl*** to my itinerary It shows that flights that I booked but said it was cancelled Obviously, I called them to find out why and why did I not get a call or email from them identifying what the reason was A representative from from justfl*** said they have cancelled my reservation because the airline wanted to charge $700+ instead of the $that their website presented to me when I booked the flight I told the representative that I paid the price that their website shown me His only answer was to direct me to call Delta Airline What good does that do if I didn't booked my flight through Delt***? If I didn't decided to look at my itinerary today, I would have never known that my flight was cancelled until I arrive at the airport Now is going to cost me extra money to book a flight this close to departure date--and I don't have a choice since I have already made arrangement to pickup a car from the dealer at my destination Why wasn't I notified that the flight was cancelled? More importantly, why didn't they honor the price they gave me? Justfl*** asked like I negotiated the price with Delta AirlineThis was my first, and will be my last, time using justfl***
Terrible travel agencyI was to fly to Bangkok through Taiwan on July 9th, 2018, on a ticket purchased through Justfly (with Eva Airlines)My Justfly booking number is ***However, due to weather problems (a typhoon), my ticket was cancelledEva Airlines got me on a flight for the next day (July 10th) from SFO to Bangkok, but when I asked about my flight from Taipei to Bangkok, the airline told me that I had to speak with my travel agentI then called JustflyI spent nearly hours on the phone with various Justfly agents, including a supervisor named "***" (or "***", something close to this)I initially spoke with two agents, and both times I lost the connection (I do not have connection problems with any other person from the location where I made this call, only Justfly), both times I asked the agent to call me back if disconnected (since I had to wait minutes on hold the first time, and minutes the second), and both times the agent failed to call me back-even though they had my phone number*** (the supervisor) later told me that one of the agents did try to reach me, and left this note in his daily notesHowever, my phone showed no account of his call, and certainly not a voicemail proving that he calledIt is not enough for an agent to simply leave a note in his records, the agent must actually call me such that my phone rings, and I then have an opportunity to answerIf the agent had entered my number and pressed "call," but the phone did not ring, then this does not constitute a "call." This is basic common senseNo such call cameCompletely unprofessional, inconsiderate, and unacceptableI thought that this might just be a problem with just the one agentHowever, I learned that this is a much bigger problem at Justfly.*** When I called back (late morning, Pacific Standard Time, USA), I asked to speak with a supervisorThe representative (***) finally got me on the phone with the supervisor, ***After being on the phone with *** for two hours, explaining to *** that I simply wanted to make sure that I had a seat on a flight from Taipei to Bangkok for July 11th evening, the best that he could do was to get me on a waitlist for this routeHowever, as I explained to ***, I had spoken earlier in the day with Eva Airlines, which said that I could get on a Thai Airways flight (leaving Taipei at 8:pm, arriving BKK 10:pm) under "class Q," and that Justfly merely needed to provide this information to Eva AirlinesBut when *** supposedly related this information to Eva Airlines, he came back to tell me that I had only two options: Accept a refund for my ticket (which would have required me to spend an additional $to get a new flight through which I could arrive to BKK by on July 11th), or Put my name on a wait list (which at that point would have been very long)I told *** that this was very inconsiderate of Justfly, especially since I had called over three hours earlier (and would have been much higher up the wait list if the agent had properly handled my case)I told *** that there must be a problem here, and there must be a better option for meHe said that there was notAfter this, I then called back Eva AirlinesThey answered relatively quickly, and gave me a confirmed seat for the Taipei-BKK flight, with the same travel time as I mentioned aboveThey told me that they knew nothing about any kind of waitlist, and that they never said this to *** at Justfly.com Eva Airlines then guaranteed me a seat for the 8:pm departure from Taipei on July 11th, without any chargesInterestingly, they also told me that Justfly is extremely difficult to deal with due to general incompetence and lack of care for their customersI made a complaint with Justly and asked for a small monetary compensationSo far no replyI will remove or update this post if there is a reply
I booked a flight with*** after using another flight search program (CheapFlights), and was meant to get one to leave on November 17, So that was how I searched for one*** showed a flight for about $using those search parameters, so I booked a ticketOnly after did I realize the website had messed up the date and given me a departure of 11/15/I called to cancel and get the flight changed, but could not get one at an affordable priceBecause I did not change flights and had to cancel instead, my ticket was refunded but for a $feeAdrew, an agent there, promised that cancellation fee of $would be refunded if I sent screenshots showing the error on the website where the dates were changed without me seeingI sent those emails to ***, never received a response, and emailed again a week or so laterEventually I called, and was told the request had to be processed again and I should call backI called back, was told it was stil
I bought tickets with this company with extended warranty of cancelation and in now the company doesnt want to be responsable to return my money either the airline company
I have a family member with cancer that was sent to FL from Puerto Rico, due to the recent hurricane Maria, and I am calling the company to change my reservation and receive a refund or credit because we can no longer fly to PR since there is still no electricity, water and my aunt is.no longer therethe company asked for papers that I already submitted from my aunts doctors yet they are giving me the runaround to give me my money backI have been in touch with this company for weeks about this situationand nothing has been solveCompany is taking advantage of a bad situation and I would like to make a bad review due to this situationIt is unfortunate to take advantage of such horrible and unfortunate situation that as happen to Puerto Rico and to us that we're stuck there for almost two months due to more people trying to take advantage by selling tickets three times more the original price
bought tickets back January/February of 2017, received a call from Justfly on 03/22/advising that Airline had canceled the flight and that I would get a full refund within 6-weeksI am now on week 15th and have not received anything back, I been calling every week at least once , spending an average of 1hr on the phone with a rep and still nothingRep keeps saying that Airline is not getting back to them , I bought tickets with Jusfly and should be refunded by themWill look into legal options
Hi thereI booked a flight with JustFly.comI called to cancel the flight because my father passed away the night before my flightThe charge to cancel a flight is $75, they also remark that my birthday was incorrect, they say they change itI call back to discuss and confirm that the reservation was canceled, as I received no confirmation of credit, etcThis time, they cannot find my reservation because my birthday was incorrectI was told that the airlines would consider refunding my money if I sent in proof of death and proof of relation, so I send it inOne week passes byI call to follow up, I sit on hold for minutesI call back to speak to a supervisor, I sit on holdThen I am told that the first rep of the day had JUST then sent in the request that morningI am told that the JustFly rep sent it to the ***, which is not the correct dept, as per my conversation with *** ***I was told that I'd have a response within hours** told
Total ineptness of everyone I spoke toI literally couldn't understand the foreign rep on the phoneI ended up having to book my own flight and hotelAnd then, thankfully something I noticed yesterday, the rep had my name spelled wrong on the airline ticket and hotel reservationI contacted Justfly*** to have it corrected and the rep, again in a foreign land [Why does these companies all overseas offices to hire reps you cannot understand?] simply wouldn't admit their rep was in errorI kept spelling my name for herFinally, after speaking to quite a crass supervisor, who really couldn't be bothered, I was given an address to e-mail ID to for they could reissue the ticket with British Air
I purchased a flight from JustFly from Wedto Satbut it was booked and ticketed for the incorrect daysThe tickets came through as Fri to SatWhen I called Justfly to advise of their error and correct the flight, I was changed an additional $$was a change fee from the airline, $was a change fee from JustFly and the balance was a fare differenceIt should not have caused me anything for a error that was not my own, but I expected they would at least waive the JustFly fee of $and they refused
I booked an airline ticket for a trip from rutland vt to boston maMy flight home on april 4th got cancelled due to the weather so I rented a car to drive homeI was told my ticket would be refundedI was told that the airline would have to release the funds to just fly before they would refund meI then called the airline and they confirmed that the refund was released and just fly could pay me backIt is now august and I still have not received a refundI just got off the phone with them and they said I would just have to call back in 24-hours for an update
OUTRAGEOUS!! I wish I had better words to describe the cluster of problems that this company brought in my families liferight from the beginning this company kept charging my card account countless times changing flight packages where the prices just kept going up, and up, and upThey kept me on the phone for hours, and hours at a time, called me back at various hours, trying to change my travel package, and of course recharge my cardIt has made my credit card account a plain messthey continually attempted to charge service fees when it was their employees mistakes, and recharging higher prices on the same thing several timesIt was a pattern that just kept repeating, and repeating, They kept calling back and saying that there was a mistake, and the previous package is no longer available for the agreed priceOver time, they took an initial flight booking of $1,to over $2,My last straw came when for the third time; I thought that we had managed to bring this expe
When I originally booked with this company my my flight dates were from April to may now I checked the ticket and my return date is may so I called to fix the problem and I'm being told I have to pay dollars to fix this when I check their website the ticket is only dollars and the employees there are so rude and not willing to help at all they took hours out of my life to tell me it's my fault and that they won't do ***
I booked my tickets through justfly.com and want to provide my experienceThe airlines publishes that they provide competitive prices without any warnings and then lock the customer money and ticketsWhen we reach out them using their customer service, the call takes a minimum of mins as they need to put us on hold and talk to respective airlines as one would do(No automated systems).The CSEs communication is horrible and abruptly cut the phone if the talks are not in favorable to them or the companyThey are no worse than your streets travel agent
Mistake made by booking team caused a spelling error in passengers last name and additional charges were needed to fix thatNo email or call confirming booking correction within various time frames provided from representatives Extremely long hold periods, minutes minimum over minutes some times Spent over consecutive hours dealing with various reps; none of which could help me "for certain" Rude customer support representatives (Talking over me, not answering questions, asking for unnecessary personal information, hanging up on me, transferring me to someone else when they choose to not help me, not trained properly in dealing with client issues, incredibly impatient) Not making it clear or evident anywhere that additional baggage can not be bought ahead of time online for the airline I was using, therefore making the passenger pay the airline more than the pre-purchase online advertised price
This company has without question the worst customer service that I have ever experiencedI booked a flight through them that I had to reschedule and they made me go through hell and back in order to change my datesThey continuously told me that I could not look at their website for different flight dates/times because it was for "new customers only"Every date I asked them about resulted in the same answer of, "that date is not available"They constantly put me on hold for long periods of time, only to come back and give me the exact same answer as beforeThis company is a disaster and I will never do business with them ever again, and I will tell everyone I know the exact same thing
What can I say about Justfl*** I booked a flight with them yesterday Got a confirmation code, some what a itinerary " sketchy" at best I was told to check my E-mail with in hours for any problems This morning I checked, and low and be hold there was a problem When I called they said that, the price of the flight had increased originality now it jumped to While he put me on hold the priced jumped to I canceled my reservation I checked my e-mail and the response from Justfl* *** was that my credit card didn't match with my name, credit company would not allow the transaction, poor credit and so on called credit card company and everything was fine with my account address and everything was a match just wanted to voice m***plaint
I booked through them, Chicago-Amsterdam return, to october, my twice- yearly visit to my motherMy mother died last weekend, october 7.I had to fly immediatelyI phoned them to see if I could cancel the ticket, but got somebody on the line who was very hard to understand and didn't respond to my explanation about my mothers deathShe asked me later about the reason for cancellation, something I found very rudeI was very emotional and hung upI have tried to cobtact them repeatedly by email but do not get a replyTheir website seems to have disappeared
I used my phone to book plane tickets advertised at $each including taxes and feesWhen ordering from the phone version of their website, it specifically says fares include taxes and feesI also ordered the trip insurance for approximately $5-$per ticketWhen I confirmed and booked, the total price was something less than $I can't remember exactly because I didn't take a screen shotWhen they sent the confirmation, I didn't open it immediately because I didn't suspect anything would be wrongHowever, once I opened it, which was about days after booking, I saw that the prices they listed weren't anything close to what was quoted or agreed to by meThat's when I researched them (obviously too late) and found out that this is what they do! I have no way to prove the prices I was quoted and booked and I guess that's what they are counting onI called them and they claim they made no mistake and I wrote an email to them to which they again replied they made no mistake
Three problems: They charge me 17$ for seating options, which was not correct and airlines told me thus was not possibleI have still been charged for this 17$ and did not get to choose my seat on flight I got charged 20$ to have the option of extending the departure day and timeI needed more time overseas with family but airline said I would have to contact this justfly.com because they have never heard of this option, this forced me to leave my mother early after her surgery They charged me the full ticket price, refunded it and then charged it again, causing my bank to get messed up
July I purchased a plane ticket and min later the justfly personal canceled it the money was taken by them from my bank acc I called them spoke to different persons asked to speak with supervisor and they never let me speek to so I was told to I would receive it and the money has not been refunded back only dl was given back total is 451.dlrs
I booked a flight from VPS to RDU on Friday Jan through justfl*** on the evening of Jan (Justfl*** Booking Reference: ***) Provided them my credit card information and received a confirmation email from them with the Delta Airline confirmation number for the flights I went to delt*** to "check-in" to make sure the confirmation number worked (knew it was too early to check-in) and it did and said I can only chehrs in advance (as I expected) Did think anything else about it since it was doneToday, Tuesday Jan 17, I want to justfl*** to my itinerary It shows that flights that I booked but said it was cancelled Obviously, I called them to find out why and why did I not get a call or email from them identifying what the reason was A representative from from justfl*** said they have cancelled my reservation because the airline wanted to charge $700+ instead of the $that their website presented to me when I booked the flight I told the representative that I paid the price that their website shown me His only answer was to direct me to call Delta Airline What good does that do if I didn't booked my flight through Delt***? If I didn't decided to look at my itinerary today, I would have never known that my flight was cancelled until I arrive at the airport Now is going to cost me extra money to book a flight this close to departure date--and I don't have a choice since I have already made arrangement to pickup a car from the dealer at my destination Why wasn't I notified that the flight was cancelled? More importantly, why didn't they honor the price they gave me? Justfl*** asked like I negotiated the price with Delta AirlineThis was my first, and will be my last, time using justfl***
Terrible travel agencyI was to fly to Bangkok through Taiwan on July 9th, 2018, on a ticket purchased through Justfly (with Eva Airlines)My Justfly booking number is ***However, due to weather problems (a typhoon), my ticket was cancelledEva Airlines got me on a flight for the next day (July 10th) from SFO to Bangkok, but when I asked about my flight from Taipei to Bangkok, the airline told me that I had to speak with my travel agentI then called JustflyI spent nearly hours on the phone with various Justfly agents, including a supervisor named "***" (or "***", something close to this)I initially spoke with two agents, and both times I lost the connection (I do not have connection problems with any other person from the location where I made this call, only Justfly), both times I asked the agent to call me back if disconnected (since I had to wait minutes on hold the first time, and minutes the second), and both times the agent failed to call me back-even though they had my phone number*** (the supervisor) later told me that one of the agents did try to reach me, and left this note in his daily notesHowever, my phone showed no account of his call, and certainly not a voicemail proving that he calledIt is not enough for an agent to simply leave a note in his records, the agent must actually call me such that my phone rings, and I then have an opportunity to answerIf the agent had entered my number and pressed "call," but the phone did not ring, then this does not constitute a "call." This is basic common senseNo such call cameCompletely unprofessional, inconsiderate, and unacceptableI thought that this might just be a problem with just the one agentHowever, I learned that this is a much bigger problem at Justfly.*** When I called back (late morning, Pacific Standard Time, USA), I asked to speak with a supervisorThe representative (***) finally got me on the phone with the supervisor, ***After being on the phone with *** for two hours, explaining to *** that I simply wanted to make sure that I had a seat on a flight from Taipei to Bangkok for July 11th evening, the best that he could do was to get me on a waitlist for this routeHowever, as I explained to ***, I had spoken earlier in the day with Eva Airlines, which said that I could get on a Thai Airways flight (leaving Taipei at 8:pm, arriving BKK 10:pm) under "class Q," and that Justfly merely needed to provide this information to Eva AirlinesBut when *** supposedly related this information to Eva Airlines, he came back to tell me that I had only two options: Accept a refund for my ticket (which would have required me to spend an additional $to get a new flight through which I could arrive to BKK by on July 11th), or Put my name on a wait list (which at that point would have been very long)I told *** that this was very inconsiderate of Justfly, especially since I had called over three hours earlier (and would have been much higher up the wait list if the agent had properly handled my case)I told *** that there must be a problem here, and there must be a better option for meHe said that there was notAfter this, I then called back Eva AirlinesThey answered relatively quickly, and gave me a confirmed seat for the Taipei-BKK flight, with the same travel time as I mentioned aboveThey told me that they knew nothing about any kind of waitlist, and that they never said this to *** at Justfly.com Eva Airlines then guaranteed me a seat for the 8:pm departure from Taipei on July 11th, without any chargesInterestingly, they also told me that Justfly is extremely difficult to deal with due to general incompetence and lack of care for their customersI made a complaint with Justly and asked for a small monetary compensationSo far no replyI will remove or update this post if there is a reply
I booked a flight with*** after using another flight search program (CheapFlights), and was meant to get one to leave on November 17, So that was how I searched for one*** showed a flight for about $using those search parameters, so I booked a ticketOnly after did I realize the website had messed up the date and given me a departure of 11/15/I called to cancel and get the flight changed, but could not get one at an affordable priceBecause I did not change flights and had to cancel instead, my ticket was refunded but for a $feeAdrew, an agent there, promised that cancellation fee of $would be refunded if I sent screenshots showing the error on the website where the dates were changed without me seeingI sent those emails to ***, never received a response, and emailed again a week or so laterEventually I called, and was told the request had to be processed again and I should call backI called back, was told it was stil
I bought tickets with this company with extended warranty of cancelation and in now the company doesnt want to be responsable to return my money either the airline company
I have a family member with cancer that was sent to FL from Puerto Rico, due to the recent hurricane Maria, and I am calling the company to change my reservation and receive a refund or credit because we can no longer fly to PR since there is still no electricity, water and my aunt is.no longer therethe company asked for papers that I already submitted from my aunts doctors yet they are giving me the runaround to give me my money backI have been in touch with this company for weeks about this situationand nothing has been solveCompany is taking advantage of a bad situation and I would like to make a bad review due to this situationIt is unfortunate to take advantage of such horrible and unfortunate situation that as happen to Puerto Rico and to us that we're stuck there for almost two months due to more people trying to take advantage by selling tickets three times more the original price
bought tickets back January/February of 2017, received a call from Justfly on 03/22/advising that Airline had canceled the flight and that I would get a full refund within 6-weeksI am now on week 15th and have not received anything back, I been calling every week at least once , spending an average of 1hr on the phone with a rep and still nothingRep keeps saying that Airline is not getting back to them , I bought tickets with Jusfly and should be refunded by themWill look into legal options
Hi thereI booked a flight with JustFly.comI called to cancel the flight because my father passed away the night before my flightThe charge to cancel a flight is $75, they also remark that my birthday was incorrect, they say they change itI call back to discuss and confirm that the reservation was canceled, as I received no confirmation of credit, etcThis time, they cannot find my reservation because my birthday was incorrectI was told that the airlines would consider refunding my money if I sent in proof of death and proof of relation, so I send it inOne week passes byI call to follow up, I sit on hold for minutesI call back to speak to a supervisor, I sit on holdThen I am told that the first rep of the day had JUST then sent in the request that morningI am told that the JustFly rep sent it to the ***, which is not the correct dept, as per my conversation with *** ***I was told that I'd have a response within hours** told
Total ineptness of everyone I spoke toI literally couldn't understand the foreign rep on the phoneI ended up having to book my own flight and hotelAnd then, thankfully something I noticed yesterday, the rep had my name spelled wrong on the airline ticket and hotel reservationI contacted Justfly*** to have it corrected and the rep, again in a foreign land [Why does these companies all overseas offices to hire reps you cannot understand?] simply wouldn't admit their rep was in errorI kept spelling my name for herFinally, after speaking to quite a crass supervisor, who really couldn't be bothered, I was given an address to e-mail ID to for they could reissue the ticket with British Air
I purchased a flight from JustFly from Wedto Satbut it was booked and ticketed for the incorrect daysThe tickets came through as Fri to SatWhen I called Justfly to advise of their error and correct the flight, I was changed an additional $$was a change fee from the airline, $was a change fee from JustFly and the balance was a fare differenceIt should not have caused me anything for a error that was not my own, but I expected they would at least waive the JustFly fee of $and they refused
I booked an airline ticket for a trip from rutland vt to boston maMy flight home on april 4th got cancelled due to the weather so I rented a car to drive homeI was told my ticket would be refundedI was told that the airline would have to release the funds to just fly before they would refund meI then called the airline and they confirmed that the refund was released and just fly could pay me backIt is now august and I still have not received a refundI just got off the phone with them and they said I would just have to call back in 24-hours for an update
OUTRAGEOUS!! I wish I had better words to describe the cluster of problems that this company brought in my families liferight from the beginning this company kept charging my card account countless times changing flight packages where the prices just kept going up, and up, and upThey kept me on the phone for hours, and hours at a time, called me back at various hours, trying to change my travel package, and of course recharge my cardIt has made my credit card account a plain messthey continually attempted to charge service fees when it was their employees mistakes, and recharging higher prices on the same thing several timesIt was a pattern that just kept repeating, and repeating, They kept calling back and saying that there was a mistake, and the previous package is no longer available for the agreed priceOver time, they took an initial flight booking of $1,to over $2,My last straw came when for the third time; I thought that we had managed to bring this expe
When I originally booked with this company my my flight dates were from April to may now I checked the ticket and my return date is may so I called to fix the problem and I'm being told I have to pay dollars to fix this when I check their website the ticket is only dollars and the employees there are so rude and not willing to help at all they took hours out of my life to tell me it's my fault and that they won't do ***
I booked my tickets through justfly.com and want to provide my experienceThe airlines publishes that they provide competitive prices without any warnings and then lock the customer money and ticketsWhen we reach out them using their customer service, the call takes a minimum of mins as they need to put us on hold and talk to respective airlines as one would do(No automated systems).The CSEs communication is horrible and abruptly cut the phone if the talks are not in favorable to them or the companyThey are no worse than your streets travel agent
Mistake made by booking team caused a spelling error in passengers last name and additional charges were needed to fix thatNo email or call confirming booking correction within various time frames provided from representatives Extremely long hold periods, minutes minimum over minutes some times Spent over consecutive hours dealing with various reps; none of which could help me "for certain" Rude customer support representatives (Talking over me, not answering questions, asking for unnecessary personal information, hanging up on me, transferring me to someone else when they choose to not help me, not trained properly in dealing with client issues, incredibly impatient) Not making it clear or evident anywhere that additional baggage can not be bought ahead of time online for the airline I was using, therefore making the passenger pay the airline more than the pre-purchase online advertised price