I purchased tickets from Salt Lake City to Honolulu for Sept 20-We were unable to make the trip and cancelled leaving a justfly credit of first reported then when I signed in to re-book the flight the travel credit said $now after three very long (over an hour each call) attempts to re-book have been told our credit is But even after checking more than combinations of flights and dates they say they cant get us flight for less than another
I made a reservation for my year old father who was traveling to visit a friendThat friend since has become terminally ill and my father will not be traveling to visit himHe does not travel as a rule for any other reasonUpon explaining this to Justfly.com supervisor, I asked if the 'travel credit' could be changed to another person's name (mine since I paid for the ticket using my credit card) so that I may use this credit in the future
Just Fly stated my total was $When I checked my credit card statement I had extra chargesfor $and another for $I have been on the phone with them for days nowThey continue to state the charges have been reversedI sent them my bank statement as proof that they have notThey are based in India and just say the same thing over and over againI have reported it as fraud at this point because it isI googled them and found 100s of people with the same issue
DO NOT USE THIS COMPANY!! I swear, you will pay more money in fees then the actual flightsWe bought tickets to Hawai'i and bought the protection plan for $20xWhen there was flash flooding, we tried to cancel and use the credit we received to fly somewhere elseThe fee to change was $per flight, per passenger =$So using our $credit would make it so we would have to PAY more to use the credit than if we bought new ticketsLet this company go down!
Absolutely Terrible!!! Completely Incapable!!! Scam! They cannot even do the simplest things, such as changing the itinerary, updating itinerary and reissuing e-ticketsThey told me over the phone that they will send me the new ticket and never didThe schedule of my domestic flight was changed, and neither did they even know about it but nor they were able to update my ticketDO NOT USE THIS COMPANY!
I just booked a flight to Cancun from StLouis on Justfly.*** I gave my credit card information and hit send I instantly received a message across my screen, while still on their webpage (not an email), that there was an error with my credit card and the flight was cancelled I called Justfly and the told me that my flight was cancelled and to call my credit card company My CC company told me that there was no issue with my CC and I had indeed been chargedMy CC recommended that I call the two airlines that came through as charges on my credit card I called each of them *Frontier & Aeromexico) and they said that they too see the flights were cancelled but Justfly can take up to weeks to refund the money Are they using borrowed money? I would put a as a rating if possible
Made a flight reservation through JustFlyReceived notification from merchant that airline had changed itineraryContacted airline, they said merchant had made the changeChanges were unacceptableAttempted to change back with JustFlyThey would do so for additional chargeObjected and cancelled the reservation, requesting full refundJustFly said it was being processedReceived notification of another changeCalled JustFly, same storyRequested cancellation and refundRefused to cancel or issue any form of refund
I booked a roundtrip flight through JustFly.com to Toronto, ON from Washington, DCThe flight to Toronto was delayed but was completed on July On the way back, on Sunday, July 23, the flight (*** *** ***) was cancelled due to mechanical failure The airline offered to rebook me and my wife for Wednesday, July 26, which we found to be unacceptableWe were offered no other options*** said they would unable to refund us because the flights were purchased through a third party, JustFly.comOn Wednesday, July 26, I called JustFly.com's customer service to request a refundThe customer service agent at first said he looked up the flight and that it showed it had been completed, therefore I was ineligible for a refundAfter I told him that was not true, he then said that the system showed I was a no showHe told me to call *** but I refusedHe then called *** himself and put me on hold for minutesHe returned and told me I was right and told him the truth, b
I bought a ticket through them and when I attempted to cancel/modify the flight over the phone the next day, they charged me a fee of dollars without my consentThis fee was not made clear to me over the phone, I asked the justfly representative times before modifying the flight whether or not I were to be charged any extra fees, he said "no there are no other fees." (or I would not have changed the flight)I attempted to contact the supervisors of justfly to investigate the recording of the phone call made on decand had never heard from any of them despite claims of attempted calls from them to contact me over the phoneI was on the phone for an average of an hour per day calling days with their representatives, including supervisors Gino and RitaRita said based on their "notes" I was made aware of the fees, even though I told them It was not made clear to me over the phone
I booked tickets via JustFl*** for a flight on Spirit AirlinesFirst of all, it was not clear to me that I was booking flights via JustFly and not directly through the airlineHad I known this, I would have booked directly through the airline instead, since JustFly charges a fee for bookingSecondly, our flight reservation on Spirit did not have our infant daughter listed, even though her name and information showed up on the reservation through JustFlyWe figured it was because she was flying as a lap child (for free) and did not need a boarding pass since we didn't have a ticket for her; however after we waited through the security line we were told that she needed to have a boarding pass regardless so we had to go back to the Spirit counter and have them reissue our boarding passes to include our daughterAccording to Spirit records, our daughter was no where to be found on the reservation, so somehow JustFly did not do an accurate job of passing on the booking informationBecause of this, we almost missed our flightI am not happy with the service of JustFly and will not book with them again
I booked tickets with JustFly The next day I was sent an email notification that the price changed and they would cost an additional $ When I checked the website the price I paid was still reflected When I called JustFly they said their website had not been updated Isn't that advertisement? The original price is still up on the website but are telling me $more I will NEVER book with them again I cancelled the tickets
I Purchased Tickets threw them and I needed to change my return dateThey told me that they could not change my return date, Unless I wanted to forfeit the money from the regional Ticket and purchase a new ticketI did call the Airline, to make sure that on the day I want to return that there were seats available, and they said yes
Consumer purchased a ticket using debit cardFunds where withdrawn from consumers accountWhen consumer called Justfly to confirm the flight, consumer was informed that debit cards are not acceptedOnly credit cards are acceptedThe Consumer canceled the flight and ask the money be refunded to her bank accountThe money has not been returnedThe consumer.s bank is unable to assist at this time
To Whom It May Concern,
We have had hands down the worst travel experience for what was meant to be a spectacular vacation to DenverPlease see attached files for timeline of events-Email and text notification of flight delay at 5:47am day of flight
-Prompted an immediate call to Frontier 5:47amRepresentative notes flight delayed until 5:45pm same dayThey stated that they could not get us on another flight with any other airline as Frontier is not affiliated with any other airlines-Called Just Fly twice 6:00am, 7:41am, with no answer-hold time of over minutes each callWent to the airport for in person service(See attached Lyft Receipts)
-7:09am Gate rep stated flight was being delayed due to mechanical issues until 5:45pm-that an email or text will go out of the flight will be moved up earlier in the day-Email received from Frontier as leaving airport w/flight voucher for "inconvenience", no mention of flight cancellation 7:47am-flight vouchers are both invalid
-Call to Frontier made at 12:03pm to ask for update as we had not received any texts, calls, or emails on status update from Just Fly OR FrontierWas told by rep flight has been cancelled until the following dayRep noted that they could get us on a same day flight to Colorado Springs with a hour drive to Denver which would depart MPLS at 6:10pmFrontier rep took all of my information, puts me on hold, comes back to tell me that “unfortunately, that was only for one personWe cannot get you both on this flightYou will have to wait until tomorrow at 11:45am to depart.” We had planned this trip months in advance (in February), and were traveling to Red Rocks Amphitheater for concerts, where we had purchased the VIP experience forIf we waited until the next day, we would miss the show-Called Just Fly 12:21pm to discuss option to book with another airlineThey could not refund our flight-*** (second passenger) called on her phone to Frontier to cancel our flight with Frontier so we could get out on any other airline same day through Just Fly with American AirlinesHer call was made at 12:35pm
-Frontier offered us a refund for the flight that they cancelled with no mention of a cancellation feeFrontier charged a cancellation fee via email at 12:45pm, and another at 1:35pm on a flight that Frontier cancelled
-New flight with American Airlines was booked via phone through Just Fly via a frustrating phone call with a representative that could not speak EnglishT he call was hands down the most frustrating phone call with customer service that I have ever hadThe rep barely spoke any recognizable englishRepeated my email address back to me, incorrectly, times The cost of the flight which now was departing at 6:21pm, arriving to Dallas Fort Worth at 8:59pm, with an hour and a half layover, had us departing from Dallas at 10:25pm and arriving in Denver at 11:29pmWe did not arrive to our hotel via an Uber until 1am-The cancelled flight also cancelled our car rental reservation, which we then had to rebook on Friday 6/through Hotwir*** as every rental company in the area was sold out due to a hail storm in the area on WednesdayThe extremely long travel day, lack of communication and follow through with Frontier absolutely ruined our tripWe spent the next days completely exhausted, sore, and jet lagged, not to mention unable to spend money saved for our vacation as it was spent to rebook through another airlineWe missed an entire day of our vacationWe spent an entire day on and off the phone and computer trying to come to terms with the mess that we were in because of Just FlyWe are asking for a full refund reimbursement of the $rebooking, seat assignment, and baggage fees that we had to pay out of pocket for this inconvenience
I booked a business class ticket with justfly.comWhen I went into check my itinerary onlineMy return flight from London disappearedI called the *** airline to revolve this and they indicated that I must call justfly.comOn an international call, I dialed justflyIt took them over min to answer the call and when they did, they had an incompetent customer service rep *** ***He completely did not know what he was doing as an indicator of poor trainingHe couldn't figure out why my flight disappear and asked me to contact the airline although I repeated told him that the airline wasn't willing to help and that that justfly had to correct itI asked for a supervisor after speaking with him for an hour and he took another hour to get a supervisor on call after I was screaming of frustrationThe supervisor finally got on the call and put the flight back on and when I asked for compensation for this international call that cost a total of $540,due to the incompetence of t
I accidentally booked my flight from BUR-NYC for the wrong date (I got mixed up with red-eye flight dates)I called two days later panicked and and was told that they would allow me to cancel flight for $(she lowered it from $75) and that I can get credit to book the much cheaper flight the day beforeI asked her to book it over the phone before the price increasesShe apologized and informed me I have to wait hoursShe did not mention anything about fees involves with this new bookingWhen I called back in hours, I was told I can only book the same destination and departureThis was one piece of information that was not presented during my phone conversation, but because she was kind enough to lower my cancellation fee, I thought to myself, I'll let this one goHowever, when I went to book the flight again, I realized they are charging me $in fees, on top of the $I was charged for cancellation, on top of the $I paid for the original flightThat is a total of $in fees to use a $creditWhen I called back to tell them that this flight they advertise as $on the website shows up as $383, I was told "Well, of course, they must have told you there are rebooking fees." NoNo they did notI am so confused as to why none of these things were communicated with meHow do you charge me a cancellation fee and then a rebooking fee when both were given as options in your telephone pitch? She told me: "You can either cancel the flight for $and get credit, or change the date for $225, your best option would be to cancel the flight and book a new flight." Not once did she tell me I cannot book a regular flight on their website, that I have to book through a different link with different pricesShe simply said you can book the flight in hours with the credit from this flightI even told her, "There's a flight for $I want to book with my credits, can you do that?"That was her first opportunity to tell me that I might as well just buy the flight now, because my credits won't cover anythingBut she didn'tInstead she said: "You must wait hours to use the credits, and yes the flights may go up." The fees I was being charged to book from the "special rebooking website" equal the same amount as the credits I was given, so what credits was she talking about? One would assume that flight credit is used toward any flight advertised on your websiteIt was wrong of me to believe that the representatives would not withhold such important information before advising me to cancel my flightThen again, it was very obvious that the outsourced representatives were provided a script that they would not deviate fromI could have paid less had I paid *** *** take over the account*** *** charges $150, and if the flight you are changing to is cheaper, they will credit you that amountI could have paid less just paying the flight change feeIt would have also been cheaper to just not show up to my flight, rather than pay to cancel this and not be able to use the creditMost importantly, had I not been deceived, and had I been given the actual facts of what cancelling my flight would entail, I would have kept my original flightI would never have thrown away this type of money for a one day differenceI realize that there are always fees involved with all airlines and travel agencies, that's fairHowever, not a single person I spoke with was forthcoming about the actual consequences of what I was advised to doDo I need to read every single word on your entire website incase a representative is lying to me? I should be able to trust your word when calling these customer service representativesTo add insult to injury I wrote a long Email, detailing my complaint, and received a generic Email stating I must urgently call them for a time sensitive matterI called thinking maybe they wanted to make things rightI was wrongA customer service representative told me, "We Emailed you to say you must pay the fees when rebooking." Thanks
WARNING: Stay far, far way from JUSTFLY***! I purchased my airline travel through justfly***My itinerary included a flight from Cancun, Mexico to Atlanta, Georgia on the final leg of my travelsNote that I was traveling with my family, which includes a year old and a year oldWhen we tried to cheat Aeromexico (as supposedly arranged by justfly***), I was told that Aeromexico has NO flights to Atlanta, GeorgiaSo, my family and I were left stranded in a foreign country with no means of travel home -- travel for which I had previously paid thousands of dollars! To our great fortune, a very kind gentleman from Delta Airlines helped us to find a way homeOtherwise, we would still be sitting in the Cancun airport trying to find a means of returnI will NEVER, EVER use justfly*** againAlso, this company lists discounted ticket prices that cannot be purchased(Trust meI tried multiple times, only to have the transaction NOT go through.) Again, this company is not onl
I purchased a ticket with justfly*** over the internet 8/13/to fly on 10/16/and return on10/24/17.Purchase price of $My sister fell on 9/28/and broke her hipShe lives alone and had no one to go home with her for careShe is yrsold, I called and cancelled my flight .( I had purchased flight insurance through CSA), justfly issued me a full credit for the flight to be used by8/13/I called to book a flight on 5/8/18, and was told I would have to pay $in penalties to book it using my creditI argued with them and was put on hold numerous times, talked to a supervisor, not sure where they were located, foreign accents, and was eventually told that the fee was coming from American Airlines for ticket change feesThey refused to listen to my complaint further and told me I would have to book through American Airlines, I did call American today 5/9/18, and was told because the insurance I had purchased was not through them , they could only give me credit for
On March 7th I purchased two round-trip airline tickets from Grand Rapids Michigan to Honolulu HawaiiWe opted for the upgraded seats titled premium economy on justfly websiteThis cost $per person each wayWe also paid another $to be able to pick our seats within the upgraded sectionThe premium economy upgrade is advertised as *** *** plus seatingWhen we picked our seats on the justfly website, we picked our seats within this *** *** plus sectionI received an email confirmation with the above selection and was satisfiedMay 17th we received an email that our flight information changed and we are now seated in the economy sectionUpon being aware of this change, I contacted justfly and *** airlinesJust fly continued to reassure me after multiple phone calls between them and *** Airlines that we are still in the comfort plus seating section*** Airlines stated we were never assigned to comfort Plus always were assigned to an economy seatMan
I purchased tickets from Salt Lake City to Honolulu for Sept 20-We were unable to make the trip and cancelled leaving a justfly credit of first reported then when I signed in to re-book the flight the travel credit said $now after three very long (over an hour each call) attempts to re-book have been told our credit is But even after checking more than combinations of flights and dates they say they cant get us flight for less than another
Justfly.com refuses to give refund for canceled flightAirlines tell me its up to justfly.complease look into this company!
I made a reservation for my year old father who was traveling to visit a friendThat friend since has become terminally ill and my father will not be traveling to visit himHe does not travel as a rule for any other reasonUpon explaining this to Justfly.com supervisor, I asked if the 'travel credit' could be changed to another person's name (mine since I paid for the ticket using my credit card) so that I may use this credit in the future
Just Fly stated my total was $When I checked my credit card statement I had extra chargesfor $and another for $I have been on the phone with them for days nowThey continue to state the charges have been reversedI sent them my bank statement as proof that they have notThey are based in India and just say the same thing over and over againI have reported it as fraud at this point because it isI googled them and found 100s of people with the same issue
DO NOT USE THIS COMPANY!! I swear, you will pay more money in fees then the actual flightsWe bought tickets to Hawai'i and bought the protection plan for $20xWhen there was flash flooding, we tried to cancel and use the credit we received to fly somewhere elseThe fee to change was $per flight, per passenger =$So using our $credit would make it so we would have to PAY more to use the credit than if we bought new ticketsLet this company go down!
Absolutely Terrible!!! Completely Incapable!!! Scam! They cannot even do the simplest things, such as changing the itinerary, updating itinerary and reissuing e-ticketsThey told me over the phone that they will send me the new ticket and never didThe schedule of my domestic flight was changed, and neither did they even know about it but nor they were able to update my ticketDO NOT USE THIS COMPANY!
I just booked a flight to Cancun from StLouis on Justfly.*** I gave my credit card information and hit send I instantly received a message across my screen, while still on their webpage (not an email), that there was an error with my credit card and the flight was cancelled I called Justfly and the told me that my flight was cancelled and to call my credit card company My CC company told me that there was no issue with my CC and I had indeed been chargedMy CC recommended that I call the two airlines that came through as charges on my credit card I called each of them *Frontier & Aeromexico) and they said that they too see the flights were cancelled but Justfly can take up to weeks to refund the money Are they using borrowed money? I would put a as a rating if possible
Made a flight reservation through JustFlyReceived notification from merchant that airline had changed itineraryContacted airline, they said merchant had made the changeChanges were unacceptableAttempted to change back with JustFlyThey would do so for additional chargeObjected and cancelled the reservation, requesting full refundJustFly said it was being processedReceived notification of another changeCalled JustFly, same storyRequested cancellation and refundRefused to cancel or issue any form of refund
I booked a roundtrip flight through JustFly.com to Toronto, ON from Washington, DCThe flight to Toronto was delayed but was completed on July On the way back, on Sunday, July 23, the flight (*** *** ***) was cancelled due to mechanical failure The airline offered to rebook me and my wife for Wednesday, July 26, which we found to be unacceptableWe were offered no other options*** said they would unable to refund us because the flights were purchased through a third party, JustFly.comOn Wednesday, July 26, I called JustFly.com's customer service to request a refundThe customer service agent at first said he looked up the flight and that it showed it had been completed, therefore I was ineligible for a refundAfter I told him that was not true, he then said that the system showed I was a no showHe told me to call *** but I refusedHe then called *** himself and put me on hold for minutesHe returned and told me I was right and told him the truth, b
I bought a ticket through them and when I attempted to cancel/modify the flight over the phone the next day, they charged me a fee of dollars without my consentThis fee was not made clear to me over the phone, I asked the justfly representative times before modifying the flight whether or not I were to be charged any extra fees, he said "no there are no other fees." (or I would not have changed the flight)I attempted to contact the supervisors of justfly to investigate the recording of the phone call made on decand had never heard from any of them despite claims of attempted calls from them to contact me over the phoneI was on the phone for an average of an hour per day calling days with their representatives, including supervisors Gino and RitaRita said based on their "notes" I was made aware of the fees, even though I told them It was not made clear to me over the phone
I booked tickets via JustFl*** for a flight on Spirit AirlinesFirst of all, it was not clear to me that I was booking flights via JustFly and not directly through the airlineHad I known this, I would have booked directly through the airline instead, since JustFly charges a fee for bookingSecondly, our flight reservation on Spirit did not have our infant daughter listed, even though her name and information showed up on the reservation through JustFlyWe figured it was because she was flying as a lap child (for free) and did not need a boarding pass since we didn't have a ticket for her; however after we waited through the security line we were told that she needed to have a boarding pass regardless so we had to go back to the Spirit counter and have them reissue our boarding passes to include our daughterAccording to Spirit records, our daughter was no where to be found on the reservation, so somehow JustFly did not do an accurate job of passing on the booking informationBecause of this, we almost missed our flightI am not happy with the service of JustFly and will not book with them again
I booked tickets with JustFly The next day I was sent an email notification that the price changed and they would cost an additional $ When I checked the website the price I paid was still reflected When I called JustFly they said their website had not been updated Isn't that advertisement? The original price is still up on the website but are telling me $more I will NEVER book with them again I cancelled the tickets
I Purchased Tickets threw them and I needed to change my return dateThey told me that they could not change my return date, Unless I wanted to forfeit the money from the regional Ticket and purchase a new ticketI did call the Airline, to make sure that on the day I want to return that there were seats available, and they said yes
Consumer purchased a ticket using debit cardFunds where withdrawn from consumers accountWhen consumer called Justfly to confirm the flight, consumer was informed that debit cards are not acceptedOnly credit cards are acceptedThe Consumer canceled the flight and ask the money be refunded to her bank accountThe money has not been returnedThe consumer.s bank is unable to assist at this time
To Whom It May Concern,
We have had hands down the worst travel experience for what was meant to be a spectacular vacation to DenverPlease see attached files for timeline of events-Email and text notification of flight delay at 5:47am day of flight
-Prompted an immediate call to Frontier 5:47amRepresentative notes flight delayed until 5:45pm same dayThey stated that they could not get us on another flight with any other airline as Frontier is not affiliated with any other airlines-Called Just Fly twice 6:00am, 7:41am, with no answer-hold time of over minutes each callWent to the airport for in person service(See attached Lyft Receipts)
-7:09am Gate rep stated flight was being delayed due to mechanical issues until 5:45pm-that an email or text will go out of the flight will be moved up earlier in the day-Email received from Frontier as leaving airport w/flight voucher for "inconvenience", no mention of flight cancellation 7:47am-flight vouchers are both invalid
-Call to Frontier made at 12:03pm to ask for update as we had not received any texts, calls, or emails on status update from Just Fly OR FrontierWas told by rep flight has been cancelled until the following dayRep noted that they could get us on a same day flight to Colorado Springs with a hour drive to Denver which would depart MPLS at 6:10pmFrontier rep took all of my information, puts me on hold, comes back to tell me that “unfortunately, that was only for one personWe cannot get you both on this flightYou will have to wait until tomorrow at 11:45am to depart.” We had planned this trip months in advance (in February), and were traveling to Red Rocks Amphitheater for concerts, where we had purchased the VIP experience forIf we waited until the next day, we would miss the show-Called Just Fly 12:21pm to discuss option to book with another airlineThey could not refund our flight-*** (second passenger) called on her phone to Frontier to cancel our flight with Frontier so we could get out on any other airline same day through Just Fly with American AirlinesHer call was made at 12:35pm
-Frontier offered us a refund for the flight that they cancelled with no mention of a cancellation feeFrontier charged a cancellation fee via email at 12:45pm, and another at 1:35pm on a flight that Frontier cancelled
-New flight with American Airlines was booked via phone through Just Fly via a frustrating phone call with a representative that could not speak EnglishT he call was hands down the most frustrating phone call with customer service that I have ever hadThe rep barely spoke any recognizable englishRepeated my email address back to me, incorrectly, times The cost of the flight which now was departing at 6:21pm, arriving to Dallas Fort Worth at 8:59pm, with an hour and a half layover, had us departing from Dallas at 10:25pm and arriving in Denver at 11:29pmWe did not arrive to our hotel via an Uber until 1am-The cancelled flight also cancelled our car rental reservation, which we then had to rebook on Friday 6/through Hotwir*** as every rental company in the area was sold out due to a hail storm in the area on WednesdayThe extremely long travel day, lack of communication and follow through with Frontier absolutely ruined our tripWe spent the next days completely exhausted, sore, and jet lagged, not to mention unable to spend money saved for our vacation as it was spent to rebook through another airlineWe missed an entire day of our vacationWe spent an entire day on and off the phone and computer trying to come to terms with the mess that we were in because of Just FlyWe are asking for a full refund reimbursement of the $rebooking, seat assignment, and baggage fees that we had to pay out of pocket for this inconvenience
I booked a business class ticket with justfly.comWhen I went into check my itinerary onlineMy return flight from London disappearedI called the *** airline to revolve this and they indicated that I must call justfly.comOn an international call, I dialed justflyIt took them over min to answer the call and when they did, they had an incompetent customer service rep *** ***He completely did not know what he was doing as an indicator of poor trainingHe couldn't figure out why my flight disappear and asked me to contact the airline although I repeated told him that the airline wasn't willing to help and that that justfly had to correct itI asked for a supervisor after speaking with him for an hour and he took another hour to get a supervisor on call after I was screaming of frustrationThe supervisor finally got on the call and put the flight back on and when I asked for compensation for this international call that cost a total of $540,due to the incompetence of t
I accidentally booked my flight from BUR-NYC for the wrong date (I got mixed up with red-eye flight dates)I called two days later panicked and and was told that they would allow me to cancel flight for $(she lowered it from $75) and that I can get credit to book the much cheaper flight the day beforeI asked her to book it over the phone before the price increasesShe apologized and informed me I have to wait hoursShe did not mention anything about fees involves with this new bookingWhen I called back in hours, I was told I can only book the same destination and departureThis was one piece of information that was not presented during my phone conversation, but because she was kind enough to lower my cancellation fee, I thought to myself, I'll let this one goHowever, when I went to book the flight again, I realized they are charging me $in fees, on top of the $I was charged for cancellation, on top of the $I paid for the original flightThat is a total of $in fees to use a $creditWhen I called back to tell them that this flight they advertise as $on the website shows up as $383, I was told "Well, of course, they must have told you there are rebooking fees." NoNo they did notI am so confused as to why none of these things were communicated with meHow do you charge me a cancellation fee and then a rebooking fee when both were given as options in your telephone pitch? She told me: "You can either cancel the flight for $and get credit, or change the date for $225, your best option would be to cancel the flight and book a new flight." Not once did she tell me I cannot book a regular flight on their website, that I have to book through a different link with different pricesShe simply said you can book the flight in hours with the credit from this flightI even told her, "There's a flight for $I want to book with my credits, can you do that?"That was her first opportunity to tell me that I might as well just buy the flight now, because my credits won't cover anythingBut she didn'tInstead she said: "You must wait hours to use the credits, and yes the flights may go up." The fees I was being charged to book from the "special rebooking website" equal the same amount as the credits I was given, so what credits was she talking about? One would assume that flight credit is used toward any flight advertised on your websiteIt was wrong of me to believe that the representatives would not withhold such important information before advising me to cancel my flightThen again, it was very obvious that the outsourced representatives were provided a script that they would not deviate fromI could have paid less had I paid *** *** take over the account*** *** charges $150, and if the flight you are changing to is cheaper, they will credit you that amountI could have paid less just paying the flight change feeIt would have also been cheaper to just not show up to my flight, rather than pay to cancel this and not be able to use the creditMost importantly, had I not been deceived, and had I been given the actual facts of what cancelling my flight would entail, I would have kept my original flightI would never have thrown away this type of money for a one day differenceI realize that there are always fees involved with all airlines and travel agencies, that's fairHowever, not a single person I spoke with was forthcoming about the actual consequences of what I was advised to doDo I need to read every single word on your entire website incase a representative is lying to me? I should be able to trust your word when calling these customer service representativesTo add insult to injury I wrote a long Email, detailing my complaint, and received a generic Email stating I must urgently call them for a time sensitive matterI called thinking maybe they wanted to make things rightI was wrongA customer service representative told me, "We Emailed you to say you must pay the fees when rebooking." Thanks
WARNING: Stay far, far way from JUSTFLY***! I purchased my airline travel through justfly***My itinerary included a flight from Cancun, Mexico to Atlanta, Georgia on the final leg of my travelsNote that I was traveling with my family, which includes a year old and a year oldWhen we tried to cheat Aeromexico (as supposedly arranged by justfly***), I was told that Aeromexico has NO flights to Atlanta, GeorgiaSo, my family and I were left stranded in a foreign country with no means of travel home -- travel for which I had previously paid thousands of dollars! To our great fortune, a very kind gentleman from Delta Airlines helped us to find a way homeOtherwise, we would still be sitting in the Cancun airport trying to find a means of returnI will NEVER, EVER use justfly*** againAlso, this company lists discounted ticket prices that cannot be purchased(Trust meI tried multiple times, only to have the transaction NOT go through.) Again, this company is not onl
I purchased a ticket with justfly*** over the internet 8/13/to fly on 10/16/and return on10/24/17.Purchase price of $My sister fell on 9/28/and broke her hipShe lives alone and had no one to go home with her for careShe is yrsold, I called and cancelled my flight .( I had purchased flight insurance through CSA), justfly issued me a full credit for the flight to be used by8/13/I called to book a flight on 5/8/18, and was told I would have to pay $in penalties to book it using my creditI argued with them and was put on hold numerous times, talked to a supervisor, not sure where they were located, foreign accents, and was eventually told that the fee was coming from American Airlines for ticket change feesThey refused to listen to my complaint further and told me I would have to book through American Airlines, I did call American today 5/9/18, and was told because the insurance I had purchased was not through them , they could only give me credit for
On March 7th I purchased two round-trip airline tickets from Grand Rapids Michigan to Honolulu HawaiiWe opted for the upgraded seats titled premium economy on justfly websiteThis cost $per person each wayWe also paid another $to be able to pick our seats within the upgraded sectionThe premium economy upgrade is advertised as *** *** plus seatingWhen we picked our seats on the justfly website, we picked our seats within this *** *** plus sectionI received an email confirmation with the above selection and was satisfiedMay 17th we received an email that our flight information changed and we are now seated in the economy sectionUpon being aware of this change, I contacted justfly and *** airlinesJust fly continued to reassure me after multiple phone calls between them and *** Airlines that we are still in the comfort plus seating section*** Airlines stated we were never assigned to comfort Plus always were assigned to an economy seatMan