I tried to reuse a credit from an unused ticket that I had to cancel from beforeThe amount of the credit is to be used by August 22, Today I tried to reuse the creditI started calling at 8AM CST time and it is now 12AMCST and I finally spoke to a personI have made numerous phone calls and been on hold for over a total of hours today and when I did get to a person we got disconnected so I called back and asked to speak to a supervisorThis person informed me that the ticket cost of where I wanted to go would be an additional $dollars which is totally out of lineI had checked on line and the price was roughly give or takeI explained this to which I finally lost my patience and hung up to which they called back wanted to record the call so I said sure and said what part of I don't care what you have to say and went through all I had been through and the research I had done to rebook the ticket myself only to be told there is a $differenceHe said we
I made several attempts to make a flight reservationAfter giving my credit card number the site tells you the flight is not availableAfter attempts I finally caught on that this was a scamI received an email within minutes to complete my booking even though the flight was not availableThere is no charge as of hours later on my credit card
In 8/2/17, I booked a flight reservation from RDU to HBE for myself and wife, Justfly's website said, I can get a full refund if I canceled within hours, and I didI called and the CS helped me to cancel the ticket and I was told that a full credit will be refunded to my CC accountA few weeks later I reviewed my CC statement, I didn't find any creditI contacted Justfly since then at least times, every time I had to stay on the phone with them between to minutes, in the end of every call, I got a promise that the issue will be taken care of "never Happend", I'd get a call back from them, "never happened" or they hung up on me just to end the call, it happened times, and the last time happened minutes ago by supervisor his name is "***" I filed a dispute with my credit card in October, they couldn't get help because most of the charge went direct to the airline which has nothing to do with this reservation., when I called Justfly for the credit after Contacting my c
I reserved a flight for $234/person at *** for myself and my infant son (who does not need a seat)After I had made the reservation, I saw the price was significantly higher (it was about $when I expected it to be $468)I called the *** billing number on November 28, at about 9:00PM immediately after I got the receipt for the original bookingI explained the issue and the billing agent acknowledged that he saw the same price of $234/person and my total should have been lessHe advised me to cancel the reservation and he would connect me with the selling agent to book the flight at the reduced priceHe initially said there would be a cancellation feeI asked him why since there was an issue with ***'s websiteHe then tried to reduce the fee to $I told him that I would not pay a cancellation fee because either I am wrong about the price and I will keep the original booking or *** is wrong and I should be given the reduced priceHe seem
This is both an advertising and a return issueLast night I purchased a "round trip" flight from Dallas, Texas to Zurich Switzerland for passengers that cost just under $1,I forwarded the information to my travel partner who noticed that the tickets were not in fact round trip and that the returning flight was to Newark, NJI called the company to see what could be done to get us home rather than stuck in NJ because I'd been advertised a "round trip" but had no way home with the tickets they'd sold meThey simply offered a refund (because I'd also gotten cancellation and travel insurance) however they would not refund me the full amount and kept the amount for insurance even though the issue was with their advertisingThey then told me that it could take up to two weeks for me to get my money back, however one manager advised me that he could give me an authorization code to expedite the refund but transferred me to sales before he gave me anything elseI am currently still
THIS COMPANY IS THE ABSOLUTE WORSE!!!!! DO NOT BOOK THROUGH THEM! They will keep you on hold for minutes transferring your from one department to the next without accomplishing anything for youA bunch of scam artists I made a reservation with them, accidentally clicked one day early on my reservation, called them literally minutes after I booked the reservation and wanted to charge me $a ticket to change itThey said it's because the airline charges them to change the ticketI called AMerican Airlines and they said the 3rd party booking company has hours to change the ticket without any sort of penaltyWHen I told justfly.com that..they said they'd reduce their booking cancellation feeRIDICULOUSI told them I'll cancel it with my credit card company before I pay any sort of fee for a company that is just looking to capitalize off of a mistake like this
I went to the website to change the flight dates, the website advertise a 301$ fee for change in flight, I try to book it online but am unable towhen I proceed to call the customer service line for assistance its a bate and switch, they hike the price to $500+ and the reasoning for this is that they have to manually book the flightonline it states that the change of date fee is 301$ for any flight, but when you call its another storyI am being scammed out of more money , I have paid 3100$ for this flight, and now they want to charge me almost the full price of flightI did purchase a flight protection/insurance and I find out this purchase too was a wasteit doesn't insure my flight not even a pennyI want the company to honor its pricing that is advertised, an help me change my flight date for $per passenger as it is stated on their website
I purchased tickets from the website Justfly***, with layover in Istanbul, TurkeyWith the current events at the Istanbul airport, a terrorist attack and the recent coup, news of chaos and lack of security at the airport, I am concerned to be flying there with my elderly father for both of our safetyThere has also been a FAA ban on flights flying to the USA, and I am afraid I will not be able to come backThe UK has also banned flights to and from IstanbulI am devastated that this company is showing no concern for their customers and only about the money! I was not even asking for a refund, I kindly asked that they will move our flight to a different carrier and different route as my final destination is MacedoniaThe first representative talked so rapidly did not even allow me to express my concernI asked to be connected to supervisor, and he had me wait for over hour only to be transferred to someone who seemed to be another telephone operatorShe said her name was ***
I had a very frustrating experience with JustFly*** Their customer service was terrible Initially I booked a trip from *** ** *** with a return from *** *** ** *** My plans changed completely and I wanted to cancel the original plans and rebook just a one way from Denver to Boston on the same airline I expected to have a significant penalty to change but that I would be able to preserve some of my investment JustFly.*** gave me absolutely no value for my $400+ ticket and it took me more than three calls with several different agents and different answers to*** to this conclusion I felt they were intentionally misleading and they subjected me to long hold times before answering my questionsThe first agent I spoke with said that I could only preserve some of the value of my investment if I paid an additional $to cancel Then I would be subjected to a $rebooking fee from the airline and any difference in fare Also, I was told that I could only use the partial credit on the same itinerary with different dates within a one year period This restriction regarding the same itinerary (locations) did not seem reasonable, so I called again and spoke with another representativeThis second representative explained I could cancel for the additional $and get a credit which could be used on any domestic flight with the same airline We reviewed that I could expect to pay $for the rebooking fee but then I would have $toward the new fare preserving about 1/of my initial investment The only catch now was that he could not book the new reservation I had to wait hours I paid the additional $to cancel the reservation and have JustFly issue the credit The agent promised to send me a detailed summary of this transaction which I never received When I called days later to use my credit on a new domestic one way fare with the same airline, the representative initially informed me that I could only use the credit for the exact same itinerary, different dates After I objected, she put me on hold for several minutes She came back and and agreed that she could use my credit for another different domestic flight with the same airline The ticket I wanted to purchase, one way Denver to Boston on United was advertised for approximately $on JustFly*** *** *** *** *** sites Today's rep then proceeded to tell me that my new charge after applying the credit would be $ When I explained that my expectation was closer to $30, she said that the $published rate was for a new fare but not for someone using a credit Apparently, buying the same flight using a credit costs twice as much!!! Why would someone pay $to cancel a fare and then pay $(total $290) for a ticket that would cost $as a new transaction You can't make this up I am now awaiting JustFly.com response on whether they will refund my $cancellation fee and if not I will make a claim through my credit card to cancel and try and get at least the $back I hope no one else has to go through this experience
So I booked a flight ticket then I accidentally put my first and last name switchedthen I contacted them to fix it but they couldn't fix itThen they told me the money will be refunded hust go head and but a new ticketSo I didThen they mailed me to call them then said that the ticket is non refundable but it's holded as a credit but I will still have to use the ame airlineThen I called them back trying to ask a question then they said that it have to be the same name and same routeBut just like I said the name is wrongSo I couldn't use the ticket anywaySo I was going to buy a new ticket with he credits then just refunde the ticket right awayBut now they are telling me that the ticket is forfeited and it's no good for crediti am years old international student trying to go see my family in my home countryBut then these guys are lying to me and now hey are telling me thay I lost dollarsthat is a big money to our familyalso a reason why I go only once
Long story short, I was on the phone with different Justfly representatives for over an hour regarding $refund on Jan 12thI have emails and screenshots that proves that Justfly is responsible for the refundThey kept on repeating the samething without making sense or trying to understand what is an actual issueAt the end of the long consersation with one of the supervisor, Val, he verbally promissed me that he would issue the refund and it'll take about days to be processedI asked him to email me the refund receipt and he did send me an email right awayWhen I opened the email, it was the original purchase receipt, not the refund receiptI waited for the refund for a week anyways which never happenedI called Justfly today to make sure that the refund is issuedThey told me that they can't issue the refundIt went back to point I ended up talking to another supervisor and telling me the samething over and overThey wouldn't explain why they promised me that they
I Flew out of state to see a doctor thought it did not go as planI went on justfly to purchase a return ticket from Boston to Miami and when I get on the page the advertisement of the ticket was $and some centsI picked that oneAnd later when I went to use my card to purchase something to eatI find out that the justfly left me with no pennies left because instead of billing $they pulled $out of my bank card and it was all I hadI spend hours talking to them on the phone giving me different scenarios of the matterAt one point they told me I had not ticket reservation and I asked how was that possible because I did get a charge on my account from American Airline and who stole it then if I had no bookingI later in the morning when opened asked the front desk Spanish receptionist whom told me that she did not find a reservation eitherLater, I went thru all my emails again and picked up a reservation number from an email that stated that it was incompleted and neede
We booked a flight for June 12thReceived confirmationWhen I went to check in for the flight, I was notified that they changed my flight to a DAY BEFORE, June 11thI received no notification that this was going to happenThe only notification I received was to choose my seats on June 11th, the day before my scheduled flight again confirming that I had a fight scheduled for June 12th.I had clearly missed the flightI called the company, *** to help me find a new flight or reimbursement and they refused on both accountsThey also refused to give me any information on who the supervisor wasThey said that there was nothing they could doI was out not only money for the flight, but also was going to miss appointments I had madeAs a surgeon, this is a huge issue and puts peoples health at risk
Due to recent earthquakes, I was forced to cancel two plane tickets to Mexico City for the last weekend of September A friend and I were going to visit her home but her parents advised us not to come because of how bad things wereI called Justfly and talked to them about my situation and I was told that if I cancelled, It would cost me an additional $($per ticket) because I would be filing and a claimThey also told me that the claim would reimburse me for this feeUnfortunately, my claim was denied by the insurance company and now I'm down not only the $for the tickets but an extra $on top of thatI called Justfly just a few moments ago and they said that the they would not refund me the cancellation feeI asked for a supervisor for further explanation and she explained that they don't issue refunds and it's at the customers own risk to file a claimI explained to her that this was the first time I had heard this and that I was advised by a justly to proce
After reading all the complaints I am surprised there has not been a class action Lawsuit against these people,
everyone says the same thing when you send your payment in they change your fly dates so you have to cancel and pay there fees, what away to make money for nothing doneStay away from JUSFLY they are no good
Very poor customer serviceI called to have my TSA precheck number added to my flight, and after being placed on hold for an extensive time I was told the number had been addedI checked with the airline directly to confirm, and learned the airline doesn't even accept TSA precheck at this timeThey're scam artists
It would give zero star if possibleThis is a HORRIBLE company Do NOT book with them We were planning our trip for NZ and looking for a flight from Auckland to QueenstownWe found one for $one way on *** through the JustFl*** website and it looked like a good deal at the time(However, the checkout process was also confusing because above on the check out side it said "round trip" but on the selected ticket itself it said "one-way so I clicked to purchase) They charged us $and within minutes of booking my husband found out that the same ticket one-way on *** for $70per person They charged us the cost of two round-trip tickets Immediately called JustFly and explained the situation (again this was in less than five minutes of booking) and found out that not only are all sales final, but they would not honor the cost of the actual flight by lowering it to $per person To cancel the flight would be a $cancellation fee per person (so they won't lower to the actual cost of the flight but they refund us to that amount) The customer service lady finally offered us a one-time (since it was our first-and last-booking) reduction of the cancellation fee to $25/person ($total) We took that and cancelled our flight since it would still be cheaper that way if we purchase direct through the airline (***)This all took place within minutes of booking Do NOT book through them for any flights in NZ
I want to dispute charges and obtain my refund from Justfly*** On February 8, 2016, I purchased tickets for a flight from DC to Munich and return from Frankfurt to DC for $The flights were leaving DC on September 27th and returning October 11thI had to change the end date because our travel plans had changedOn June 17th, after a two hour discussion with Denise from Justfly, we ended up cancelling the flightDenise from Justfly said they would cancel the flight and charge me $fee for justfly and I would get reimbursed $-the amount for my flight less $cancellation fee for IcelandairDenise said I would be credited the amount of $within 6-weeksJust fly wasted no time charging the $fee on June 20thJustfly didn’t cancel my flight until July 4th, cancellation 004-618-After calling them several times, they said I would get my refund 6-weeks after July 4th, meaning by September 4thI called them September 3rd and they said they already sen
On 12/18/16, my wife and I booked China Southern tickets through Justfly***The cost for each ticket is $Total cost for the two was $When a work conflict came about, I called justfly*** * *** to re-schedule the outgoing flightThe customer service rep informed me that it was possible to re-schedule both tickets for days later for ~$I thought this was exorbitant, being that the cost of a one way (/ 2) was only $With this being the case, I told him to speak with a manager and see if he could reduce the costHe said he'd need to call back within "2-hours"I told him that's fineNever received a call backThe following week (today), I called againafter being on the line for min, the rep informed me that it was now $per ticket to make the adjustmentI told her, in that case, I'd like to simply cancel the outbound ticket(thinking back to the value of only $286.81)She said we could not cancel one-wayI f
I tried to reuse a credit from an unused ticket that I had to cancel from beforeThe amount of the credit is to be used by August 22, Today I tried to reuse the creditI started calling at 8AM CST time and it is now 12AMCST and I finally spoke to a personI have made numerous phone calls and been on hold for over a total of hours today and when I did get to a person we got disconnected so I called back and asked to speak to a supervisorThis person informed me that the ticket cost of where I wanted to go would be an additional $dollars which is totally out of lineI had checked on line and the price was roughly give or takeI explained this to which I finally lost my patience and hung up to which they called back wanted to record the call so I said sure and said what part of I don't care what you have to say and went through all I had been through and the research I had done to rebook the ticket myself only to be told there is a $differenceHe said we
I made several attempts to make a flight reservationAfter giving my credit card number the site tells you the flight is not availableAfter attempts I finally caught on that this was a scamI received an email within minutes to complete my booking even though the flight was not availableThere is no charge as of hours later on my credit card
In 8/2/17, I booked a flight reservation from RDU to HBE for myself and wife, Justfly's website said, I can get a full refund if I canceled within hours, and I didI called and the CS helped me to cancel the ticket and I was told that a full credit will be refunded to my CC accountA few weeks later I reviewed my CC statement, I didn't find any creditI contacted Justfly since then at least times, every time I had to stay on the phone with them between to minutes, in the end of every call, I got a promise that the issue will be taken care of "never Happend", I'd get a call back from them, "never happened" or they hung up on me just to end the call, it happened times, and the last time happened minutes ago by supervisor his name is "***" I filed a dispute with my credit card in October, they couldn't get help because most of the charge went direct to the airline which has nothing to do with this reservation., when I called Justfly for the credit after Contacting my c
I reserved a flight for $234/person at *** for myself and my infant son (who does not need a seat)After I had made the reservation, I saw the price was significantly higher (it was about $when I expected it to be $468)I called the *** billing number on November 28, at about 9:00PM immediately after I got the receipt for the original bookingI explained the issue and the billing agent acknowledged that he saw the same price of $234/person and my total should have been lessHe advised me to cancel the reservation and he would connect me with the selling agent to book the flight at the reduced priceHe initially said there would be a cancellation feeI asked him why since there was an issue with ***'s websiteHe then tried to reduce the fee to $I told him that I would not pay a cancellation fee because either I am wrong about the price and I will keep the original booking or *** is wrong and I should be given the reduced priceHe seem
This is both an advertising and a return issueLast night I purchased a "round trip" flight from Dallas, Texas to Zurich Switzerland for passengers that cost just under $1,I forwarded the information to my travel partner who noticed that the tickets were not in fact round trip and that the returning flight was to Newark, NJI called the company to see what could be done to get us home rather than stuck in NJ because I'd been advertised a "round trip" but had no way home with the tickets they'd sold meThey simply offered a refund (because I'd also gotten cancellation and travel insurance) however they would not refund me the full amount and kept the amount for insurance even though the issue was with their advertisingThey then told me that it could take up to two weeks for me to get my money back, however one manager advised me that he could give me an authorization code to expedite the refund but transferred me to sales before he gave me anything elseI am currently still
THIS COMPANY IS THE ABSOLUTE WORSE!!!!! DO NOT BOOK THROUGH THEM! They will keep you on hold for minutes transferring your from one department to the next without accomplishing anything for youA bunch of scam artists I made a reservation with them, accidentally clicked one day early on my reservation, called them literally minutes after I booked the reservation and wanted to charge me $a ticket to change itThey said it's because the airline charges them to change the ticketI called AMerican Airlines and they said the 3rd party booking company has hours to change the ticket without any sort of penaltyWHen I told justfly.com that..they said they'd reduce their booking cancellation feeRIDICULOUSI told them I'll cancel it with my credit card company before I pay any sort of fee for a company that is just looking to capitalize off of a mistake like this
Very over priced ticketMiss spelled name of passenger by one letter and to fix this issue cost Buyer beware
I went to the website to change the flight dates, the website advertise a 301$ fee for change in flight, I try to book it online but am unable towhen I proceed to call the customer service line for assistance its a bate and switch, they hike the price to $500+ and the reasoning for this is that they have to manually book the flightonline it states that the change of date fee is 301$ for any flight, but when you call its another storyI am being scammed out of more money , I have paid 3100$ for this flight, and now they want to charge me almost the full price of flightI did purchase a flight protection/insurance and I find out this purchase too was a wasteit doesn't insure my flight not even a pennyI want the company to honor its pricing that is advertised, an help me change my flight date for $per passenger as it is stated on their website
I purchased tickets from the website Justfly***, with layover in Istanbul, TurkeyWith the current events at the Istanbul airport, a terrorist attack and the recent coup, news of chaos and lack of security at the airport, I am concerned to be flying there with my elderly father for both of our safetyThere has also been a FAA ban on flights flying to the USA, and I am afraid I will not be able to come backThe UK has also banned flights to and from IstanbulI am devastated that this company is showing no concern for their customers and only about the money! I was not even asking for a refund, I kindly asked that they will move our flight to a different carrier and different route as my final destination is MacedoniaThe first representative talked so rapidly did not even allow me to express my concernI asked to be connected to supervisor, and he had me wait for over hour only to be transferred to someone who seemed to be another telephone operatorShe said her name was ***
I had a very frustrating experience with JustFly*** Their customer service was terrible Initially I booked a trip from *** ** *** with a return from *** *** ** *** My plans changed completely and I wanted to cancel the original plans and rebook just a one way from Denver to Boston on the same airline I expected to have a significant penalty to change but that I would be able to preserve some of my investment JustFly.*** gave me absolutely no value for my $400+ ticket and it took me more than three calls with several different agents and different answers to*** to this conclusion I felt they were intentionally misleading and they subjected me to long hold times before answering my questionsThe first agent I spoke with said that I could only preserve some of the value of my investment if I paid an additional $to cancel Then I would be subjected to a $rebooking fee from the airline and any difference in fare Also, I was told that I could only use the partial credit on the same itinerary with different dates within a one year period This restriction regarding the same itinerary (locations) did not seem reasonable, so I called again and spoke with another representativeThis second representative explained I could cancel for the additional $and get a credit which could be used on any domestic flight with the same airline We reviewed that I could expect to pay $for the rebooking fee but then I would have $toward the new fare preserving about 1/of my initial investment The only catch now was that he could not book the new reservation I had to wait hours I paid the additional $to cancel the reservation and have JustFly issue the credit The agent promised to send me a detailed summary of this transaction which I never received When I called days later to use my credit on a new domestic one way fare with the same airline, the representative initially informed me that I could only use the credit for the exact same itinerary, different dates After I objected, she put me on hold for several minutes She came back and and agreed that she could use my credit for another different domestic flight with the same airline The ticket I wanted to purchase, one way Denver to Boston on United was advertised for approximately $on JustFly*** *** *** *** *** sites Today's rep then proceeded to tell me that my new charge after applying the credit would be $ When I explained that my expectation was closer to $30, she said that the $published rate was for a new fare but not for someone using a credit Apparently, buying the same flight using a credit costs twice as much!!! Why would someone pay $to cancel a fare and then pay $(total $290) for a ticket that would cost $as a new transaction You can't make this up I am now awaiting JustFly.com response on whether they will refund my $cancellation fee and if not I will make a claim through my credit card to cancel and try and get at least the $back I hope no one else has to go through this experience
So I booked a flight ticket then I accidentally put my first and last name switchedthen I contacted them to fix it but they couldn't fix itThen they told me the money will be refunded hust go head and but a new ticketSo I didThen they mailed me to call them then said that the ticket is non refundable but it's holded as a credit but I will still have to use the ame airlineThen I called them back trying to ask a question then they said that it have to be the same name and same routeBut just like I said the name is wrongSo I couldn't use the ticket anywaySo I was going to buy a new ticket with he credits then just refunde the ticket right awayBut now they are telling me that the ticket is forfeited and it's no good for crediti am years old international student trying to go see my family in my home countryBut then these guys are lying to me and now hey are telling me thay I lost dollarsthat is a big money to our familyalso a reason why I go only once
Long story short, I was on the phone with different Justfly representatives for over an hour regarding $refund on Jan 12thI have emails and screenshots that proves that Justfly is responsible for the refundThey kept on repeating the samething without making sense or trying to understand what is an actual issueAt the end of the long consersation with one of the supervisor, Val, he verbally promissed me that he would issue the refund and it'll take about days to be processedI asked him to email me the refund receipt and he did send me an email right awayWhen I opened the email, it was the original purchase receipt, not the refund receiptI waited for the refund for a week anyways which never happenedI called Justfly today to make sure that the refund is issuedThey told me that they can't issue the refundIt went back to point I ended up talking to another supervisor and telling me the samething over and overThey wouldn't explain why they promised me that they
I Flew out of state to see a doctor thought it did not go as planI went on justfly to purchase a return ticket from Boston to Miami and when I get on the page the advertisement of the ticket was $and some centsI picked that oneAnd later when I went to use my card to purchase something to eatI find out that the justfly left me with no pennies left because instead of billing $they pulled $out of my bank card and it was all I hadI spend hours talking to them on the phone giving me different scenarios of the matterAt one point they told me I had not ticket reservation and I asked how was that possible because I did get a charge on my account from American Airline and who stole it then if I had no bookingI later in the morning when opened asked the front desk Spanish receptionist whom told me that she did not find a reservation eitherLater, I went thru all my emails again and picked up a reservation number from an email that stated that it was incompleted and neede
We booked a flight for June 12thReceived confirmationWhen I went to check in for the flight, I was notified that they changed my flight to a DAY BEFORE, June 11thI received no notification that this was going to happenThe only notification I received was to choose my seats on June 11th, the day before my scheduled flight again confirming that I had a fight scheduled for June 12th.I had clearly missed the flightI called the company, *** to help me find a new flight or reimbursement and they refused on both accountsThey also refused to give me any information on who the supervisor wasThey said that there was nothing they could doI was out not only money for the flight, but also was going to miss appointments I had madeAs a surgeon, this is a huge issue and puts peoples health at risk
Due to recent earthquakes, I was forced to cancel two plane tickets to Mexico City for the last weekend of September A friend and I were going to visit her home but her parents advised us not to come because of how bad things wereI called Justfly and talked to them about my situation and I was told that if I cancelled, It would cost me an additional $($per ticket) because I would be filing and a claimThey also told me that the claim would reimburse me for this feeUnfortunately, my claim was denied by the insurance company and now I'm down not only the $for the tickets but an extra $on top of thatI called Justfly just a few moments ago and they said that the they would not refund me the cancellation feeI asked for a supervisor for further explanation and she explained that they don't issue refunds and it's at the customers own risk to file a claimI explained to her that this was the first time I had heard this and that I was advised by a justly to proce
After reading all the complaints I am surprised there has not been a class action Lawsuit against these people,
everyone says the same thing when you send your payment in they change your fly dates so you have to cancel and pay there fees, what away to make money for nothing doneStay away from JUSFLY they are no good
Very poor customer serviceI called to have my TSA precheck number added to my flight, and after being placed on hold for an extensive time I was told the number had been addedI checked with the airline directly to confirm, and learned the airline doesn't even accept TSA precheck at this timeThey're scam artists
It would give zero star if possibleThis is a HORRIBLE company Do NOT book with them We were planning our trip for NZ and looking for a flight from Auckland to QueenstownWe found one for $one way on *** through the JustFl*** website and it looked like a good deal at the time(However, the checkout process was also confusing because above on the check out side it said "round trip" but on the selected ticket itself it said "one-way so I clicked to purchase) They charged us $and within minutes of booking my husband found out that the same ticket one-way on *** for $70per person They charged us the cost of two round-trip tickets Immediately called JustFly and explained the situation (again this was in less than five minutes of booking) and found out that not only are all sales final, but they would not honor the cost of the actual flight by lowering it to $per person To cancel the flight would be a $cancellation fee per person (so they won't lower to the actual cost of the flight but they refund us to that amount) The customer service lady finally offered us a one-time (since it was our first-and last-booking) reduction of the cancellation fee to $25/person ($total) We took that and cancelled our flight since it would still be cheaper that way if we purchase direct through the airline (***)This all took place within minutes of booking Do NOT book through them for any flights in NZ
I want to dispute charges and obtain my refund from Justfly*** On February 8, 2016, I purchased tickets for a flight from DC to Munich and return from Frankfurt to DC for $The flights were leaving DC on September 27th and returning October 11thI had to change the end date because our travel plans had changedOn June 17th, after a two hour discussion with Denise from Justfly, we ended up cancelling the flightDenise from Justfly said they would cancel the flight and charge me $fee for justfly and I would get reimbursed $-the amount for my flight less $cancellation fee for IcelandairDenise said I would be credited the amount of $within 6-weeksJust fly wasted no time charging the $fee on June 20thJustfly didn’t cancel my flight until July 4th, cancellation 004-618-After calling them several times, they said I would get my refund 6-weeks after July 4th, meaning by September 4thI called them September 3rd and they said they already sen
On 12/18/16, my wife and I booked China Southern tickets through Justfly***The cost for each ticket is $Total cost for the two was $When a work conflict came about, I called justfly*** * *** to re-schedule the outgoing flightThe customer service rep informed me that it was possible to re-schedule both tickets for days later for ~$I thought this was exorbitant, being that the cost of a one way (/ 2) was only $With this being the case, I told him to speak with a manager and see if he could reduce the costHe said he'd need to call back within "2-hours"I told him that's fineNever received a call backThe following week (today), I called againafter being on the line for min, the rep informed me that it was now $per ticket to make the adjustmentI told her, in that case, I'd like to simply cancel the outbound ticket(thinking back to the value of only $286.81)She said we could not cancel one-wayI f