6/24/2016- My husband, *** ***, booked two one way flights through justfly for me and him from Washington DC to Korea (leaving Washington DC to NYC on December 15, boarding a flight from NYC and arriving in Korea on Dec 16) to attend my brother's wedding8/8/2016- my husband received an email from Justfly stating to contact Asiana airlines since a change was made to our flightMy husband called Justfly (they claimed they don't have that record on their system) and they told him to call AsianaHe called Asiana and Asiana said not to worry because the only change being made is minutes difference on arrival time to a connecting flight that would not impact the ability to board our connecting flight12/15/- my husband and I arrived to the airport two hours before our scheduled 10AM jetblue flight from washington dc to nycUpon attempting to check in we were instructed by the jetblue staff that our tickets were not exchanged when the airline flight changed back in August, and
I learned that I would need to travel to China for work, but this trip would overlap with a personal trip I had already scheduledThis means that I wouldn't be in the US to take the outbound portion of my flight I booked with Justfly*** on Icelandair, but rather that I would only be travelling on the inbound leg, Frankfurt to ChicagoWhen I called Icelandair to let them know that I wouldn't be on the outgoing leg, and not to forfeit my ticket, they said this was absolutely no problem, but that since I had booked through Justfly, I would need them to call to alert them that I wouldn't be on the outgoing legThis is when all the problems startedI called Justfly.com's number and waited, and waited, and waited to speak to a customer service repOnce I did speak to someone, her English pronunciation and comprehension was so bad, that it took over minutes just for her to find my booking confirmationThe next minutes were grueling, as she didn't understand anything I said, I had
Customer service is not returning my calls , refusing to refund my money blaming everything on airlineI contacted the airline and they said the even have a note on thier behalf saying im eligible for a refund so its their(just fly )customer service refusing to followup with my caseMy justfly ref.# is ***Thank you in advance for your help gh
I just got off the phone with ***I think I truly just got scammed and I will have to cancel my credit cardI called with in one hour to cancel my flight reservation and was told that it would cost me $75.00, but he would fully refund my reservation of $I was refunded $and charged $for my cancellation and never was refunded my CSA travel protection insurance fee of $which he said would be fully refundedWhile we were on the phone I checked my credit card statement and I was telling him I had two charges for $and his $fee on the statementHe would not provide any kind of email to me confirming I would receive the full refund amount and when I questioned the refund receipt of the flight and taxes and it not showing on my statement, he directed me to the web site and my account which had the $fee still showing and he kept telling me that he assured me that it was refunded and it was showing that on his screenHe could not take a snip of it and email it to me and he could not email me in writing that is was all going to be refunded and when I pressed for proof he hung up on meI would never recommend this JustFly to anyone
Tried to book a flight with JustflyStarted with my return flight first as a single fllight(no return)When everything was booked I noticed on my itinerary that the dates were "flipped" consequently they booked my return trip the same day I was heading outCalled them within 10-minutes of the booking to inform them that the flight was booked incorrectly and I needed to change itTold that there would be an initial $fee for each two passengers as a cancellation feeTold them this was unacceptable because it took only a short time before I called themI even believe that the booking screen still said "processing"After getting the cancellation fee down to $each I told them that they now lost my interest in doing business with themAfter reading some of the Revdex.com reviews I spotted a similar situation after looking at a few reviewsI am still thinking that perhaps there is a software flaw that it doing thisUsually I try to be very deliberate in my bookingsLesson learned here...will NEVER go back to themLet's see what is credited on my credit card and what fees they tack onBad experience!
I purchased a ticket from the agencyThey have a 24-hour return policyI waited on hold and for the person to verify and it came up to hours and minutesThey would not provide a refund or reschedule and informed me that I could receive a creditThe credit could be used towards the purchase of another ticket plus a $fee per person plus $ticketThe cost of the ticket was $so I would have to pay $to receive the $creditI spoke with American Airlines who was willing to reschedule but I would need to go through the agencyThe agency said they could waive it if I had a medical or military emergency and it had to be approvedThey initially told me it was the airlines but the airline stated that it was the agency
Back in mid-July when I was searching for tickets (for end of November) in *** the best option came up with JustFly*** So I bought tickets right away for little under $2,But in mid-October I wanted to change one ticket's return date & that's when every thing went down hillAt first they told me that they will help me find flights on the new dates as long as I pay the Fee and airline change of fares...I agreed to that and the new additional charge was little under $days later they called me back to let me know that there has been some problems that they didn't catch before and now I have to pay almost $1,100...which is by the way on top of what I originally paid in JulyAfter calling them several times back-and-forth I decided I will keep my original return date and use the original flight itineraryBut now the problem is they already let that one go EVEN before confirming my new itinerarySo now they were pushing me to pay them that $1,to book the new ticket on top of the $2,(with no refund) I paid in JulyFinally after calling them 18-times, one supervisor confirmed me on Oct that my old itinerary is back, everything is confirmed, they even emailed me my new e-ticket that dayMy flight is in days (early morning of 24th Nov), and last night when I called the airline people to make sure everything is ok with my ticket, they told me that there is problem with my ticket, the booking is not confirmed & therefore, no itinerary for my ticketSo I call back Justfly again and they told me that they had no idea! How can you have NO idea and a confirmed ticket becomes un-confirmed?! They told me to wait hours and then call them backAt this moment I have no idea what I am going to doBut I am also very disappointed that KAYAK is advertising/promoting such a bad travel agency...I do not think I will EVER do any business with JustFly or ***
This is also a refund issueOn 10/6/I purchased round trip tickets from Justfly.*** for $Later on that day I was sent an email with my receipt and an advertisement saying " With justflyyou can fully manage your booking online and at your convenience." and it gave a specific attention to the fact that you can change your flightI kept this in mind as a better offer may appearOn 10/a better offer did appear when I clicked "Change Ticket" on the itinerary I thought it was a "trade" for the round trip tickets that the search results provided listed as $and my original tickets listed at $Instead my original tickets information was erased except for the charge I was given and I instead of what was advertised was charged an additional $in modification fees and an additional $for the ticketsThe listed price was $more than I payed (after the modification fees) but the original price of the first round trip tickets did not go awayI called cu
I purchased a flight ticket from justfly.com, and would like to cancel my ticket within one hour due to schedule conflictThey charged $cancellation feeI called them and told them that the United States, U.SDepartment of Transportation regulations require that, as long as I booked a non-refundable ticket days ahead of your flight, I am entitled to hold my reservation and the fare and change or cancel your reservation within hours of booking, without paying a cancellation feeThey still charged me $
12/26/I bought tickets from Justfly on 2/9/which were charged under Korean Air ($1,x tickets and $x tickets) to LaosSince it is an international trip we had to buy the tickets months in advance in order to prepare for the flightWhen we tried to fly on 12/11/16, we were denied boarding because the tickets were incompatible with American Airlines (AA)AA informed us that they did not have a baggage agreement with one of the airlines that we were flying on - Lao Airline; therefore they cannot let us board because our checked baggage would not be able to get to its final destination of LaosSo we were forced to leave the airport; denied boarding because the travel agency, Justfly***, sold us "incompatible airline tickets." I called Justfly to inform them of this but they would not refund the full amount of the tickets because they said they had to charge us for the fees for cancelling the flightHowever, I told them that we did not cancel the flightWe we
Justfly.*** showed me an incorrect flight arrival date on their booking confirmation pageNo one from the company notified me of the mix upWhen I discovered it myself and called to ask them to change the flight, they refused to take responsibility of their mistake and quoted me a fee of over $to change the flight (which is more than half of what I paid for the ticket)The call representative was rude, unprofessional, and argumentativeIt was a horrible experience
On Wednesday morning, December I booked two airplane tickets from Des Moines To Atlanta Georgia for a Christmas gift on ***Because I have a daily limit on my debit card, the purchase was declinedSo my bank raised the daily limit but due to the preauthorization hold from the 1st set of tickets, the 2nd purchase declined as wellMy bank advised to let the preauthorizations drop off ($2276.80) within hoursSo I didThey didn't drop offI contacted the customer service number *** and they assured me that the preauthorizations would drop off within hours of my callI waited hours so hours total and they still remain on hold on my bank account for $I have been on hold for minutes with customer service who cannot help me get the preauthorization cancel codes that bank said they should have to release the funds!
Long story short, I was on the phone with different Justfly representatives for over an hour regarding $refund on Jan 12thI have emails and screenshots that proves that Justfly is responsible for the refundThey kept on repeating the samething without making sense or trying to understand what is an actual issueAt the end of the long consersation with one of the supervisor, Val, he verbally promissed me that he would issue the refund and it'll take about days to be processedI asked him to email me the refund receipt and he did send me an email right awayWhen I opened the email, it was the original purchase receipt, not the refund receiptI waited for the refund for a week anyways which never happenedI called Justfly today to make sure that the refund is issuedThey told me that they can't issue the refundIt went back to point I ended up talking to another supervisor and telling me the samething over and overThey wouldn't explain why they promised me that they
Justfly has falsely stated on multiple occasions that a refund was being issued, but has failed to issue said refundOn September 16, 2015, I booked two flights, round trip, from NYC to IcelandDue to a work obligation, I had to cancel one of those two flights at the end of January My interaction with Justfly at that point alone would have prevented me from ever using the website againBut it only got worseJustfly notified me at that point that they could not change my flight, but would issue a refund of $(the cost of the one flight minus the cancellation fee) within 5-business daysI left it at that expecting to be refunded and failed to pay attention to my bank account over the next couple of monthsI suppose that was my mistakeMy secretary asked me in April whether I had received the refund from Justfly and I decided to check my accountNot only had I not received the refund, but I was actually charged an additional $on February 1, I immediately c
I booked a flight on February 10th from *** ** *** from *** with *** ***, the fight outbound date changed twice by February 25th and I called Justfly to cancel my flight and refund my account Justly said they "do not process refunds, I have to call ***" I called *** and by March 26th I was able to have a refund code from *** saying they send the refund to Justfly since they did not take the funds out of my accountSeveral calls with very dishonest, rude Justfly representatives and I was told on June 14th by *** a supervisor at Justfly that I will have the funds in my account on the next billing cycleI still have not received any refund as of today 11/18/*** *** *** *** processed 6/9/*** *** * *** fight dates 6/2/return 6/12/booked on 2/3/*** *** *** *** * *** This is the worst experience and I hope no one ever use Justfly againRevdex.com should discontinue then from operating becau
We booked our flights through justfly and realized we needed to make a change to our departure dateTheir website says worry free cancellation within hoursThat’s not the case at allWithin hours for sure we called to make the correction and were told the airline policy was free cancellation couldn’t be made because we were within days of our flightOur only option was to cancel and lose half our ticket costs (about $but we would get a justfly credit for the remaining balance!) or change the flight we were on to the day we required and pay (because of course the other flight cost more) the difference in ticket costs between the two flights (fair enough) and a processing fee for changing our flightWhich was about $We weren’t given any other options so which would you choose? Get screwed for half your ticket costs and still have to buy tickets or about a thirdWe should have pressured them and said their website didn’t say anything except hours and we are within hours (actually) and we will have a full refund with no extra charges because that’s what their website saidAfter two days of dealing with the airline company and justfly I’d rather walkIt’s miles
TLDR They’re awful and I’ll ever use them againI’ll tell my parents and five siblings not to use them eitherMy mother in law has six siblingsWe will let them know too
I booked a flight with justfly in march for travel in october 6th,I received a phone call by justly days before traveling that my flight has been cancelledI asked for my refund back and they said that I have to call the dynamic airline for my refundNow I did not book my flight directly with dynamic I booked it with justfly, why do I have to call the airline when my statement clearly state I paid justflyI have called dynamic airline several times but there phone numbered email address is no longer workingI called justly several times and all they keep telling me is call the airlineHow can I call the airline if there is no contact information to call themWhy do I have to call the airline? is that not justfly responsibility as I did business with them, I booked my flight with justlyAre they not responsible for my refund? Please help meI don't know what else to do to get my refund backMy name is Ryan Sarwan and the confirmation/booking *** Thank
Beware! I was quoted one price during booking, which still showed during checkout and was confirmed in an email received from the agency shortly after purchaseThe charges that hit my credit card were significantly higher Since those charges did not show up until well after the three-hour window of time allowed to cancel or change reservations, I appealed to the company to credit the difference Their response was that the charges were made by the airlines and were nonrefundable
In addition, the return date booked was not the one I had selected during the booking process The costs quoted to change the return to my selected date were prohibitive (about as much as the original total cost)
When I booked a flight through Justfly***, they clearly advertised "free hour cancellation of flight." I took a screenshot of the guarantee to make sureWhen I needed to cancel hours later and called, they denied this policy even though I sent them the screenshotThey originally wanted to charge me $dollars to cancel, and after insisting about their guarantee and screenshot, they dropped it down to $25, which I reluctantly accepted in order to end the call (I had been on hold for ~min), and because I wanted to make sure I wouldn't get charged for the full flight amount, which was in the thousandsThis is a clear case of advertisementI wish I would have googled them beforehand, since I just saw the Revdex.com filed a report about them:***
The website solicited business for providing a service to get assigned seats for a fee They collected the money up front At the time that seat assignment was permitted, you are directed to the airline's (Spirit Air) site, which required payment to Spirit When contacted regarding this issue, Justfly said they did not have an agreement with Spirit to be able to provide seat selection and that it was the fault of their website When I called to see what was they problem they said they knew about the issue and had no intention of correcting their website
6/24/2016- My husband, *** ***, booked two one way flights through justfly for me and him from Washington DC to Korea (leaving Washington DC to NYC on December 15, boarding a flight from NYC and arriving in Korea on Dec 16) to attend my brother's wedding8/8/2016- my husband received an email from Justfly stating to contact Asiana airlines since a change was made to our flightMy husband called Justfly (they claimed they don't have that record on their system) and they told him to call AsianaHe called Asiana and Asiana said not to worry because the only change being made is minutes difference on arrival time to a connecting flight that would not impact the ability to board our connecting flight12/15/- my husband and I arrived to the airport two hours before our scheduled 10AM jetblue flight from washington dc to nycUpon attempting to check in we were instructed by the jetblue staff that our tickets were not exchanged when the airline flight changed back in August, and
I learned that I would need to travel to China for work, but this trip would overlap with a personal trip I had already scheduledThis means that I wouldn't be in the US to take the outbound portion of my flight I booked with Justfly*** on Icelandair, but rather that I would only be travelling on the inbound leg, Frankfurt to ChicagoWhen I called Icelandair to let them know that I wouldn't be on the outgoing leg, and not to forfeit my ticket, they said this was absolutely no problem, but that since I had booked through Justfly, I would need them to call to alert them that I wouldn't be on the outgoing legThis is when all the problems startedI called Justfly.com's number and waited, and waited, and waited to speak to a customer service repOnce I did speak to someone, her English pronunciation and comprehension was so bad, that it took over minutes just for her to find my booking confirmationThe next minutes were grueling, as she didn't understand anything I said, I had
Customer service is not returning my calls , refusing to refund my money blaming everything on airlineI contacted the airline and they said the even have a note on thier behalf saying im eligible for a refund so its their(just fly )customer service refusing to followup with my caseMy justfly ref.# is ***Thank you in advance for your help gh
I just got off the phone with ***I think I truly just got scammed and I will have to cancel my credit cardI called with in one hour to cancel my flight reservation and was told that it would cost me $75.00, but he would fully refund my reservation of $I was refunded $and charged $for my cancellation and never was refunded my CSA travel protection insurance fee of $which he said would be fully refundedWhile we were on the phone I checked my credit card statement and I was telling him I had two charges for $and his $fee on the statementHe would not provide any kind of email to me confirming I would receive the full refund amount and when I questioned the refund receipt of the flight and taxes and it not showing on my statement, he directed me to the web site and my account which had the $fee still showing and he kept telling me that he assured me that it was refunded and it was showing that on his screenHe could not take a snip of it and email it to me and he could not email me in writing that is was all going to be refunded and when I pressed for proof he hung up on meI would never recommend this JustFly to anyone
Tried to book a flight with JustflyStarted with my return flight first as a single fllight(no return)When everything was booked I noticed on my itinerary that the dates were "flipped" consequently they booked my return trip the same day I was heading outCalled them within 10-minutes of the booking to inform them that the flight was booked incorrectly and I needed to change itTold that there would be an initial $fee for each two passengers as a cancellation feeTold them this was unacceptable because it took only a short time before I called themI even believe that the booking screen still said "processing"After getting the cancellation fee down to $each I told them that they now lost my interest in doing business with themAfter reading some of the Revdex.com reviews I spotted a similar situation after looking at a few reviewsI am still thinking that perhaps there is a software flaw that it doing thisUsually I try to be very deliberate in my bookingsLesson learned here...will NEVER go back to themLet's see what is credited on my credit card and what fees they tack onBad experience!
I purchased a ticket from the agencyThey have a 24-hour return policyI waited on hold and for the person to verify and it came up to hours and minutesThey would not provide a refund or reschedule and informed me that I could receive a creditThe credit could be used towards the purchase of another ticket plus a $fee per person plus $ticketThe cost of the ticket was $so I would have to pay $to receive the $creditI spoke with American Airlines who was willing to reschedule but I would need to go through the agencyThe agency said they could waive it if I had a medical or military emergency and it had to be approvedThey initially told me it was the airlines but the airline stated that it was the agency
Back in mid-July when I was searching for tickets (for end of November) in *** the best option came up with JustFly*** So I bought tickets right away for little under $2,But in mid-October I wanted to change one ticket's return date & that's when every thing went down hillAt first they told me that they will help me find flights on the new dates as long as I pay the Fee and airline change of fares...I agreed to that and the new additional charge was little under $days later they called me back to let me know that there has been some problems that they didn't catch before and now I have to pay almost $1,100...which is by the way on top of what I originally paid in JulyAfter calling them several times back-and-forth I decided I will keep my original return date and use the original flight itineraryBut now the problem is they already let that one go EVEN before confirming my new itinerarySo now they were pushing me to pay them that $1,to book the new ticket on top of the $2,(with no refund) I paid in JulyFinally after calling them 18-times, one supervisor confirmed me on Oct that my old itinerary is back, everything is confirmed, they even emailed me my new e-ticket that dayMy flight is in days (early morning of 24th Nov), and last night when I called the airline people to make sure everything is ok with my ticket, they told me that there is problem with my ticket, the booking is not confirmed & therefore, no itinerary for my ticketSo I call back Justfly again and they told me that they had no idea! How can you have NO idea and a confirmed ticket becomes un-confirmed?! They told me to wait hours and then call them backAt this moment I have no idea what I am going to doBut I am also very disappointed that KAYAK is advertising/promoting such a bad travel agency...I do not think I will EVER do any business with JustFly or ***
This is also a refund issueOn 10/6/I purchased round trip tickets from Justfly.*** for $Later on that day I was sent an email with my receipt and an advertisement saying " With justflyyou can fully manage your booking online and at your convenience." and it gave a specific attention to the fact that you can change your flightI kept this in mind as a better offer may appearOn 10/a better offer did appear when I clicked "Change Ticket" on the itinerary I thought it was a "trade" for the round trip tickets that the search results provided listed as $and my original tickets listed at $Instead my original tickets information was erased except for the charge I was given and I instead of what was advertised was charged an additional $in modification fees and an additional $for the ticketsThe listed price was $more than I payed (after the modification fees) but the original price of the first round trip tickets did not go awayI called cu
I purchased a flight ticket from justfly.com, and would like to cancel my ticket within one hour due to schedule conflictThey charged $cancellation feeI called them and told them that the United States, U.SDepartment of Transportation regulations require that, as long as I booked a non-refundable ticket days ahead of your flight, I am entitled to hold my reservation and the fare and change or cancel your reservation within hours of booking, without paying a cancellation feeThey still charged me $
12/26/I bought tickets from Justfly on 2/9/which were charged under Korean Air ($1,x tickets and $x tickets) to LaosSince it is an international trip we had to buy the tickets months in advance in order to prepare for the flightWhen we tried to fly on 12/11/16, we were denied boarding because the tickets were incompatible with American Airlines (AA)AA informed us that they did not have a baggage agreement with one of the airlines that we were flying on - Lao Airline; therefore they cannot let us board because our checked baggage would not be able to get to its final destination of LaosSo we were forced to leave the airport; denied boarding because the travel agency, Justfly***, sold us "incompatible airline tickets." I called Justfly to inform them of this but they would not refund the full amount of the tickets because they said they had to charge us for the fees for cancelling the flightHowever, I told them that we did not cancel the flightWe we
Justfly.*** showed me an incorrect flight arrival date on their booking confirmation pageNo one from the company notified me of the mix upWhen I discovered it myself and called to ask them to change the flight, they refused to take responsibility of their mistake and quoted me a fee of over $to change the flight (which is more than half of what I paid for the ticket)The call representative was rude, unprofessional, and argumentativeIt was a horrible experience
On Wednesday morning, December I booked two airplane tickets from Des Moines To Atlanta Georgia for a Christmas gift on ***Because I have a daily limit on my debit card, the purchase was declinedSo my bank raised the daily limit but due to the preauthorization hold from the 1st set of tickets, the 2nd purchase declined as wellMy bank advised to let the preauthorizations drop off ($2276.80) within hoursSo I didThey didn't drop offI contacted the customer service number *** and they assured me that the preauthorizations would drop off within hours of my callI waited hours so hours total and they still remain on hold on my bank account for $I have been on hold for minutes with customer service who cannot help me get the preauthorization cancel codes that bank said they should have to release the funds!
Long story short, I was on the phone with different Justfly representatives for over an hour regarding $refund on Jan 12thI have emails and screenshots that proves that Justfly is responsible for the refundThey kept on repeating the samething without making sense or trying to understand what is an actual issueAt the end of the long consersation with one of the supervisor, Val, he verbally promissed me that he would issue the refund and it'll take about days to be processedI asked him to email me the refund receipt and he did send me an email right awayWhen I opened the email, it was the original purchase receipt, not the refund receiptI waited for the refund for a week anyways which never happenedI called Justfly today to make sure that the refund is issuedThey told me that they can't issue the refundIt went back to point I ended up talking to another supervisor and telling me the samething over and overThey wouldn't explain why they promised me that they
Justfly has falsely stated on multiple occasions that a refund was being issued, but has failed to issue said refundOn September 16, 2015, I booked two flights, round trip, from NYC to IcelandDue to a work obligation, I had to cancel one of those two flights at the end of January My interaction with Justfly at that point alone would have prevented me from ever using the website againBut it only got worseJustfly notified me at that point that they could not change my flight, but would issue a refund of $(the cost of the one flight minus the cancellation fee) within 5-business daysI left it at that expecting to be refunded and failed to pay attention to my bank account over the next couple of monthsI suppose that was my mistakeMy secretary asked me in April whether I had received the refund from Justfly and I decided to check my accountNot only had I not received the refund, but I was actually charged an additional $on February 1, I immediately c
I booked a flight on February 10th from *** ** *** from *** with *** ***, the fight outbound date changed twice by February 25th and I called Justfly to cancel my flight and refund my account Justly said they "do not process refunds, I have to call ***" I called *** and by March 26th I was able to have a refund code from *** saying they send the refund to Justfly since they did not take the funds out of my accountSeveral calls with very dishonest, rude Justfly representatives and I was told on June 14th by *** a supervisor at Justfly that I will have the funds in my account on the next billing cycleI still have not received any refund as of today 11/18/*** *** *** *** processed 6/9/*** *** * *** fight dates 6/2/return 6/12/booked on 2/3/*** *** *** *** * *** This is the worst experience and I hope no one ever use Justfly againRevdex.com should discontinue then from operating becau
We booked our flights through justfly and realized we needed to make a change to our departure dateTheir website says worry free cancellation within hoursThat’s not the case at allWithin hours for sure we called to make the correction and were told the airline policy was free cancellation couldn’t be made because we were within days of our flightOur only option was to cancel and lose half our ticket costs (about $but we would get a justfly credit for the remaining balance!) or change the flight we were on to the day we required and pay (because of course the other flight cost more) the difference in ticket costs between the two flights (fair enough) and a processing fee for changing our flightWhich was about $We weren’t given any other options so which would you choose? Get screwed for half your ticket costs and still have to buy tickets or about a thirdWe should have pressured them and said their website didn’t say anything except hours and we are within hours (actually) and we will have a full refund with no extra charges because that’s what their website saidAfter two days of dealing with the airline company and justfly I’d rather walkIt’s miles
TLDR They’re awful and I’ll ever use them againI’ll tell my parents and five siblings not to use them eitherMy mother in law has six siblingsWe will let them know too
I booked a flight with justfly in march for travel in october 6th,I received a phone call by justly days before traveling that my flight has been cancelledI asked for my refund back and they said that I have to call the dynamic airline for my refundNow I did not book my flight directly with dynamic I booked it with justfly, why do I have to call the airline when my statement clearly state I paid justflyI have called dynamic airline several times but there phone numbered email address is no longer workingI called justly several times and all they keep telling me is call the airlineHow can I call the airline if there is no contact information to call themWhy do I have to call the airline? is that not justfly responsibility as I did business with them, I booked my flight with justlyAre they not responsible for my refund? Please help meI don't know what else to do to get my refund backMy name is Ryan Sarwan and the confirmation/booking *** Thank
Beware! I was quoted one price during booking, which still showed during checkout and was confirmed in an email received from the agency shortly after purchaseThe charges that hit my credit card were significantly higher Since those charges did not show up until well after the three-hour window of time allowed to cancel or change reservations, I appealed to the company to credit the difference Their response was that the charges were made by the airlines and were nonrefundable
In addition, the return date booked was not the one I had selected during the booking process The costs quoted to change the return to my selected date were prohibitive (about as much as the original total cost)
When I booked a flight through Justfly***, they clearly advertised "free hour cancellation of flight." I took a screenshot of the guarantee to make sureWhen I needed to cancel hours later and called, they denied this policy even though I sent them the screenshotThey originally wanted to charge me $dollars to cancel, and after insisting about their guarantee and screenshot, they dropped it down to $25, which I reluctantly accepted in order to end the call (I had been on hold for ~min), and because I wanted to make sure I wouldn't get charged for the full flight amount, which was in the thousandsThis is a clear case of advertisementI wish I would have googled them beforehand, since I just saw the Revdex.com filed a report about them:***
The website solicited business for providing a service to get assigned seats for a fee They collected the money up front At the time that seat assignment was permitted, you are directed to the airline's (Spirit Air) site, which required payment to Spirit When contacted regarding this issue, Justfly said they did not have an agreement with Spirit to be able to provide seat selection and that it was the fault of their website When I called to see what was they problem they said they knew about the issue and had no intention of correcting their website