KALB TV

Re: Complaint # [redacted] Customer Information: [redacted] [redacted] [redacted] New York Times Account# - [redacted] Please be advised that this complaint was resolved as of We have cancelled the account as of and credited the account accordingly [redacted] was contacted and informed of the resolution and asked to contact us directly with any further questions Best Regards, [redacted] The New York Times [redacted]

Dear [redacted] , Re: Complaint # [redacted] Customer Information: [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] New York Times Account# - [redacted] Please be advised that this complaint was resolved as of Our circulation manager is in contact with the customer and has confirmed that the delivery is fine now We will also continue to monitor the delivery Best Regards, [redacted] Customer Care Advocate The New York Times § [redacted] § [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have accepted the credit from the NYT, but it is difficult to close the complaint until I have received the credit or check returning the funds In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved It just is too bad one has to go through all this hassleall the calls I made to NYT, and emails, with promises made by them, but no actions,then I had to resort to the Revdex.com to help, and finally see some results.I made suggestions to NYT and hope they implement them, for better customer relations in the future Sincerely, [redacted] ***

New York Times Account#: [redacted] .Please be advised that this complaint was resolved as of We have confirmed that the account was cancelled and in the process of issuing a refund in the amount of $94, that should be received shortly [redacted] was informed of the resolution and asked to contact us directly with any further questions Best Regards, Oswald R [redacted] Customer Care Advocate [redacted] *** * [redacted] *** *** * [redacted] * [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Actually, I really appreciate the attempts to resolve this but it's true my credit card company did intervene to get a partial refund after my emails and calls to the New York Times were ignored However the NYT times told me I had been getting duplicate charges from May to November which according to my calculations would be an over-payment of $rather than the lesser amount the NYTs reported Thank you for looking into this again I would love to have this settled I am looking forward to becoming a NYT subscriber again I have absolutely no problem with the product itselfSincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Re: Complaint # [redacted] Customer Information: [redacted] [redacted] [redacted] The New York Times Account#: [redacted] Please be advised that this complaint was resolved as of We have cancelled the account and in the process of refunding $ An email was sent to [redacted] informing her of her of the resolution and asked to contact us directly with any further questions Best Regards, [redacted]

Dear [redacted] ***, Re: Complaint # [redacted] Customer Information: [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] New York Times Account#: [redacted] Please be advised that this complaint was resolved as of According to our records, no request to permanently cancel the above home delivery account prior to October **, Since we rendered the service expected of us, we must expect payment for that serviceIt is the responsibility of customers to inform us if they are not receiving the service, cancelled the service and/or are paying for services they did not authorized, in a timely manner That said, we do try to address our subscribers’ concerns, and, as a good-faith gesture, we have issued [redacted] a refund of $for a full three months of serviceBest Regards, Oswald R [redacted] Customer Care Advocate The New York Times § [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received the refund yet Did receive a call from the New York Times saying they were having a problem with the refund, but they were working on it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear [redacted] , Re: Complaint # [redacted] Customer Information: [redacted] [redacted] [redacted] New York Times Account#: [redacted] Please be advised that this complaint was resolved as of We have canceled the account, remove the balance and processed a refund in the amount of $back to the credit card on file [redacted] was informed of the resolution and asked to contact us directly with any further questionsBest Regards, [redacted] Customer Care Advocate [redacted]

[redacted] Please be advised that this complaint has finally been resolved as of 8/*/ We received confirmation from our IT department that the customers’ email address was completely removed from the Real Estate alerts We reached back out to [redacted] to see she still needs assistance, but haven’t heard back from herBest Regards, Oswald R [redacted] Customer Care Advocate The New York Times § [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: THE NY TIMES HAS NOT OFFERED CREDIT FOR THE MISSING " T " Magazine- Sunday NYTimes Sincerely, [redacted]

Revdex.com: In reference to complaint ID [redacted] , I can finally say that the matter has been resolved Sincerely, [redacted]

Dear [redacted] , Re: Complaint # [redacted] Customer Information: [redacted] [redacted] [redacted] Please be advised that this complaint was resolved as of 12/*/ We have reached out to [redacted] and informed him of the subscriptions he purchased and was charged for during that period We also explained the non-refundable policy as outlined in our Terms of Sale and asked that he contact us directly with any further questions

*** [redacted] *** [redacted] *** [redacted] [redacted] **Please be advised that this complaint was resolved as of We have refunded $as a courtesy and informed [redacted] of the resolution We also asked that he contact us directly with any further questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

[redacted] * [redacted] [redacted] [redacted] [redacted] New York Times Account: [redacted] Please be advised that this complaint was resolved as of 8/*/ Upon receipt of the complaint, we reached out to our distribution partner to make sure the paper is delivered as requested We received confirmation that the paper is labeled and left in the vestibule daily and they have followed up with the customer I encourage [redacted] to contact us directly with any further problems.Best Regards, Oswald R [redacted] Customer Care Advocate [redacted] *** * [redacted] *** *** * [redacted] * [redacted]

Re: Complaint # [redacted] Customer Information: [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] New York Times Account#: [redacted] Please be advised that this complaint was resolved as of We have removed the $due to reflect a “0” balance and informed [redacted] of the resolution, via voicemail and email Also, since we do not report to credit agencies, the customer’s credit was not affectedBest Regards, Oswald R [redacted] Customer Care Advocate [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI received a call from the New York Times and understand the refund will take a few days to process, but I will close this matter on good faith today Sincerely, [redacted]

Dear [redacted] , Re: Complaint # [redacted] Customer Information: [redacted] [redacted] [redacted] [redacted] Please be advised that this matter was resolved as of We have removed [redacted] ’s email address from our databases and informed him of the resolutionBest Regards, Oswald R [redacted] Customer Care Advocate [redacted]