KALB TV

Dear *** *** Re: Complaint # *** Customer Information: *** * ***
*** ** *** ***
*** * ** *** Daytime Phone: ###-###-#### E-mail: *** New York Times Account#: *** Please be advised that this complaint was resolved as of 11/**/15. We have cancelled the account, processed a refund for $and informed *** *** of the resolution, via voicemail and email. He was asked to contact us directly with any further questions

Revdex.com:
I have been contacted by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Please be advised that this complaint was resolved as of 10/**/15. We have processed the $refund and informed *** *** of the resolution

Please be advised that this complaint was resolved as of 8/**/15. We have cancelled the subscription and informed the customer of our non-refundable policy, as outlined in the Terms of Sale, via voicemail and email. However, as a courtesy, we have also issued a month refund back to the
credit card on file

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** *** *** ***
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*** *** *** *** * *** *** *** *** *** *** *** *** *** * *** * *** Dear *** ***, Re: Complaint
# ***Customer Information: *** * ***
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*** *** *** *** ***Please be advised that this complaint is in the process of being resolved. The account has been cancelled and we have already refunded $back to the credit card on file. We are also in the process of issuing another $12, bringing the total refund to $48. I called *** *** and left her a message apologizing for the issue and informed her of the resolution, and to contact me directly with any further questions.Best Regards, Oswald R***Customer Care Advocate*** *** *** *** * *** *** *** *** *** * *** ** ***
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*** *** *** *** *** * *** *** *** * *** *** *** *** *** *** * ** *** *** *** *** *** *** *** *** *** *** *** * Please be advised that this complaint was resolved as of 1/**/16. We have confirmed that the account is cancelled and $was refunded back to the credit card on file on 12/**/16. The customer was informed of the resolution and instructed to contact the issuing bank, because even though they may have changed the card, the refund should still be on the account Best Regards, Oswald R*** Customer Care Advocate The New York Times * *** *** *** *** *** * *** ** *** *** *** * *** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** *** ***
*** *** * ***Customer Information: *** * ***
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*** ***New York Times Account: ***Please be advised that
this complaint was resolved as of 7/*/17. The account has been stopped, and although there is no record of a cancellation request on file prior to 6/**/17, we have refunded a total a total of $back to the credit card on file. I left *** *** a voicemail message with the resolution and asked that she contact me directly for assistance with anything else Best Regards, Oswald R***Customer Care Advocate*** *** *** *** * *** *** *** *** *** * *** ** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Athena in the executive customer service department of the NY Times has assured me that I will not
owe any additional funds for the duration of my subscription (until July *)I am accepting her assurance of this fact
Sincerely,
*** ***

Dear David Grimes, Re: Complaint # *** Customer Information: *** ***
** *** ** *
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*** *** New York Times Account#: *** & ***Our records show the $refund was processed back to the customer’s American Express card ending in *** on 11/**/16. We have reached back out to *** *** to let her know that she may need to contact *** if the refund is still not posted to her account, but haven’t heard back from her as of yet ---------------------------------------------------------- Please be advised that this complaint was resolved as of 11/**/16. We have confirmed that both accounts have been cancelled and an additional refund in the amount of $is being processed and should be received shortly. *** *** was informed of the resolution and asked to contact us directly with any further questions Best Regards, Oswald R*** Customer Care Advocate *** *** *** *** * *** *** *** *** *** * *** ** ***
*** *** * *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Mediator, Re: Complaint # *** Customer Information: *** ***
*** *** ** ***
*** * ** ***
*** *** ***
*** *** New York Times Account# ***Please be advised that this complaint was resolved as of
12/**/16. We have confirmed that the account will stop as of 12/**/16. *** *** was informed of the resolution and to contact us directly with any further questionsBest Regards, Oswald R*** Customer Care Advocate *** *** *** *** * *** *** *** *** *** * *** ** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. The NY Times resolved the complaint after they received the inquiry from the Revdex.com. I still find their practice of requiring a phone call, where one has to wait for an available representative, inappropriate, as I was able to get the subscription online, so I should be able to cancel it without undue hassle
Sincerely,
*** ***

Re: Complaint # *** Customer Information: *** * ***
*** ** *** ***
*** * ** ***
*** *** ***
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*** *** Please be advised that this complaint was resolved as of 9/**/15. We have processed the
$refund and informed *** *** of the resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Please be advised that this complaint has been resolved. We have processed a refund check in the amount of $2,and mailed to the address above. I spoke with *** *** and apologized for the matter and informed her that the check should be received shortly. I also provided my
contact information to reach out to directly with any further questions

Revdex.com:
Although there was not an electronic response to this message I received a phone call from them stating that the matter has been dropped with apologies for any trouble caused Because of this response made by the business in reference to complaint ID ***, and find
that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Please be advised that this complaint was resolved as of 1/**/17. We have confirmed that the account was cancelled and the remaining $has been completely removed to reflect a “0” balance due. We have also added the address to our “do not contact list”. *** *** was informed
of the resolution and asked to contact us directly with any further questions