KALB TV

Dear [redacted],   Re: Complaint # [redacted] Customer Information:   [redacted] Daytime Phone: ###-###-#### E-mail: [redacted]   New York Times Account# - [redacted]   Please be advised that this complaint was resolved as of 6/**/15.  Our circulation manager is in contact with the customer and has confirmed that the delivery is fine now.  We will also continue to monitor the delivery.    Best Regards,   [redacted] Customer Care Advocate The New York Times § [redacted] § [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

The New York Times Account#: [redacted] Please be advised that this complaint was resolved as of 3/*/16.  We have removed the $103.70 balance due and processed a refund for $58.  [redacted] was informed of the resolution and asked to contact us directly with any further questions.

[redacted] [redacted] 
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[redacted] [redacted] [redacted] [redacted] New York Times Account: [redacted] Please be advised that this complaint has been resolved.  Our distribution partner assured us that they will continue to monitor the delivery.  I spoke with [redacted]  and she confirmed that the delivery has been good recently.   Best Regards,   Oswald R[redacted] Customer Care Advocate [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted] [redacted] 
[redacted] 
[redacted] [redacted] [redacted]
* Please be advised that this complaint has been resolved.  Another Google Home redemption code was emailed to...

the customer on 10/**/17.  I called the customer and left a voicemail message apologizing for the inconvenience and asked that they contact me directly with any further questions.     Best Regards,   Oswald R[redacted] Customer Care Advocate [redacted] [redacted] [redacted] [redacted]

New York Times Account#: [redacted].Please be advised that this complaint was resolved as of 11/**/16.  We have confirmed that the account was cancelled and informed [redacted] of the resolution, and asked that he contact us directly with any further questions.Best...

Regards, Oswald R[redacted]Customer Care Advocate[redacted] * [redacted] [redacted] * [redacted] * [redacted]

Revdex.com:
In reference to complaint ID [redacted], I can finally say that the matter has been resolved.
Sincerely,
[redacted]

Please be advised that this complaint was resolved as of 9/**/15.  We have refunded a total of $114 as a courtesy and informed [redacted] of the resolution.  She was also asked to contact us directly with any further questions.

New York Times Account#: [redacted].Please be advised that this complaint was resolved as of 11/**/16.  We have confirmed that the account was cancelled and in the process of issuing a refund in the amount of $94, that should be received shortly.  [redacted] was informed of the resolution...

and asked to contact us directly with any further questions.    Best Regards, Oswald R[redacted]Customer Care Advocate[redacted] * [redacted] * [redacted] * [redacted]

Please be advised that this complaint was resolved as of 9/**/16.  We have credited the account to reflect a “0” balance due and informed to [redacted] of the resolution, and asked that she contact us directly with any further questions.

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:THANK YOU     NOTHING ( SCHEDULE  0F  T SECTION PUBLISHED) WAS PROVIDED.SIX DIFFERENT NY TIMES PEOPLE      DID NOT TELL ME  THAT " T "WAS NOT WEEKLY   DO THEY NOT KNOW?  WHY NOT? IN TEN WEEKS HOW MANY ISSUES OF " T" SECTION DID I MISS?   
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] [redacted] 
[redacted] [redacted] 
[redacted]We have revisited the issue and unfortunately there is not much more can be done from our end.  The customer may need to contact [redacted], the vendor the Web + Smartphone subscription was purchased from, and possibly upgrade to another package that supports iPad access.-------------------------------------------------------------------------...⇄ be advised that we are unable to further assist with this matter.  We have done everything possible to resolve the issue from our end, but it appears that the customer may ultimately need to secure an updated device.  [redacted] purchased a Web + Smartphone subscription directly through [redacted] and the software update is feature that was initiated by [redacted].  The only other suggestion would be for her to try using the web browser on her iPad mini.    Best Regards,Oswald R[redacted]Customer Care Advocate[redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] - although the NYT digital is not refunding the full amount I requested, I appreciate the speed of response, can confirm receipt of the partial refund amount aforementioned, and accept the result. Thank you for your assistance in resolving this, and to the NYT digital department for its response.
Sincerely,
[redacted]

Dear [redacted],  Re: Complaint # [redacted] Customer Information:  [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Please be advised that this...

complaint was resolved as of 12/**/16.  We have confirmed that the account was cancelled and refunded $52.80 back to the credit card on file.  A voicemail message was left for [redacted] informing him of the resolution and to call us directly with any further questions. Best Regards,   Oswald R[redacted] Customer Care Advocate [redacted]
[redacted]
[redacted]

Re: Complaint # [redacted] Customer Information:   [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] New York Times Account: [redacted]   Please be advised that this complaint was...

resolved as of 7/**/15.  We contacted [redacted] and discussed his mother’s subscription and made the necessary adjustments.  A 20% discount was also offered and he promised to reach back out to us if they are interested.   Best Regards,   [redacted] Customer Care Advocate The New York Times § [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

[redacted] 
[redacted] [redacted] 
[redacted] [redacted] [redacted]  Please be advised...

that this complaint was resolved as of 5/**/17.  We have confirmed the account is cancelled and refunded the last charge of $20 back to the credit card on file.  I called [redacted] and left a voicemail message apologizing for the inconvenience and informed him of the resolution. Best Regards,   Oswald R[redacted] Customer Care Advocate [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I received a call from the New York Times and understand the refund will take a few days to process, but I will close this matter on good faith today.
Sincerely,
[redacted]

Dear L[redacted],  Re: Complaint # [redacted] Customer Information:  [redacted] New York Times Account#: [redacted] Please be advised that we have emailed [redacted] a copy of the last invoice showing the gift giver’s information and adjustments made to the account. Best Regards,   Oswald R[redacted] Customer Care Advocate [redacted]

Please be advised that this complaint was resolved as of 5/*/16.  Although it is the customer’s responsibility to monitor their finances, we have made an exception and refund a total of $390 as a onetime courtesy.  The customer already disputed and received $30 back from her credit card...

company.  [redacted] was informed of the resolution and asked o contacted us directly with any further questions. Best RegardsOswald R[redacted]Customer Care Advocate[redacted] [redacted] [redacted](T) ###-###-#### § (F) ###-###-####[redacted]