KALB TV

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Dear [redacted] , Re: Complaint # [redacted] Customer Information: [redacted] [redacted] E-mail: [redacted] Please be advised that this complaint was resolved as of We have reached out to Ms Sprunt and apologized for the inconvenience and informed her that the new subscription was started on We also explained the non-refundable police as outlined in our Terms of Sale, but as a courtesy will refund $for the one day gap The customer has our contact information to reach out with any further questions

Please be advised that this complaint was resolved as of We have credited the account to reflect a “0” balance due and informed to [redacted] of the resolution, and asked that she contact us directly with any further questions

Dear *** ***, Re: Complaint # *** Customer Information: *** * ***
*** ** ***
*** * ** ***
*** *** ***
*** *** Please be advised that this complaint was resolved as of 12/**/15. We have confirmed that the
customer was charged a total of $for the duplicate subscription for ***. And since she already disputed $on this subscription and $on the *** subscription, through her credit card company, we went ahead and processed an additional $refund to complete the duplicate charges. *** *** was informed of the resolution by email and voicemail message. She was also asked to contact directly with any further questionsBest Regards, *** *** Customer Care Advocate *** *** *** *** * *** *** *** *** *** * *** ** ***
*** *** * *** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Please be advised that we are unable to further assist with this matter. We have done everything possible to resolve the issue from our end, but it appears that the customer may ultimately need to secure an updated device. *** *** purchased a Web + Smartphone subscription directly
through *** and the software update is feature that was initiated by ***. The only other suggestion would be for her to try using the web browser on her iPad mini. Best Regards,Oswald R***Customer Care Advocate*** *** *** *** * *** *** *** *** *** * *** ** ***
*** *** * *** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is only partly satisfactory, as they have returned my money but did not attempt to resolve the delivery problems which occasioned the complaint. This is a poor way to do business, but I understand the economics of not being able to provide everyone with satisfactory service, consider the matter has been resolved. Be aware I can not recommend the New York Times to anyone as a result
Sincerely,
*** ***

New York Times Account#***Please be advised that this complaint was resolved as of 10/**/16. We have cancelled the account retroactively and adjusted the balance due to $36.47. *** *** was informed of the resolution and asked to contact us directly with any further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Re: Complaint # ***Customer Information: *** ***
** *** ***
*** *** * ** ***Daytime Phone: ###-###-####Evening Phone: ###-###-####E-mail: ***New York Times Account#***Please be advised that this complaint was resolved We
have processed refunds totaling $ *** *** was contacted and confirmed of the refund He was asked to contact us directly with any further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We were moving We put an EXTENDED STOP on the newspaper delivery Why in the world would we want it to be resumed to an address where we no longer resided?!?!? STOP is the operative word here
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***, Re: *** * *** Customer Information: *** ***
*** * *** *** ***
*** *** * ** *** Daytime Phone: ###-###-#### E-mail: *** The New York Times Account#: *** Please be advised that this matter was
resolved as of 5/*/16. Upon receipt of the complaint, our distribution partner was contacted and asked to closely monitor the delivery moving forward. We received confirmation from the field that the issue has been corrected and they will continue to keep an eye on the delivery. *** *** was informed of the resolution and asked to contact us directly with any further issues, so we can act on it immediately Best Regards, Oswald R*** Customer Care Advocate *** *** *** *** * *** *** *** *** *** * *** ** ***
*** *** * *** *** ***

Re: Complaint # ***Customer Information: *** ***
*** *** ***
*** * ** ***
*** *** ***
*** ***
*** *** *** *** ***Please be advised that this complaint was resolved as of 3/**/17. We
have cancelled the subscription and informed *** *** of the resolution.Best Regards, Oswald R***

Dear *** ***, Re: Complaint # ***Customer Information: *** ***
*** ** *** ***
*** * ** ***
*** *** *** ***
*** ***New York Times Account# ***Please be advised that this complaint was resolved
as of 12/**/16. We have confirmed that the account was cancelled, removed the $due to reflect a “0” balance and requested the account be pulled from the collections list right away. *** *** was informed of the resolution and asked to contact us directly with any further questions.Best Regards, Oswald R***Customer Care Advocate*** *** *** *** * *** *** *** *** *** * *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** *** ***
*** *** *** *** * *** *** *** *** *** *** *** *** * *** I received my refund this morning. Thank you for all the help in resolving this matter. *** ***

New York Times Account# ***Please be advised that this complaint was resolved as of 12/*/16. Our circulation manager is in contact with *** *** and is working diligently to have the delivery issue corrected asap.Best Regards, Oswald R***Customer Care Advocate*** *** ***
*** * *** *** *** *** *** * *** ** ***
*** *** * *** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***