KALB TV

Dear L [redacted] , Re: Complaint # [redacted] Customer Information: [redacted] [redacted] [redacted] New York Times Account#: [redacted] Please be advised that we have emailed [redacted] a copy of the last invoice showing the gift giver’s information and adjustments made to the accountBest Regards, Oswald R [redacted] Customer Care Advocate [redacted]

[redacted] [redacted] [redacted] [redacted] Please be advised that this complaint was resolved as of We have removed the $due to reflect a “0” balance and informed [redacted] of the resolutionBest Regards, Oswald R [redacted] Customer Care Advocate [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me but I have not yet received the $credit to my account and there was no indication of when it would happen.In addition, after making many attempts by phone and via email to resolve my issue with the New York Times and getting nowhere, I left more than two voicemails on MrOswald R [redacted] 's phone but not once did he think it important to return my phone calls I reiterate my previous statement that the company has no desire to hear from its customers regarding delivery issues and makes no attempt to have a customer service that can handle anything other than the random missed or wet paper Anything that requires them to deal with the depot that manages the drivers is completely above their ability.Regards, [redacted] ***

Please be advised that this complaint was resolved as of 10/*/ We have removed the $due to reflect a “0” balance and informed [redacted] of the resolution The customer was asked to contact us directly with any further questions

Dear [redacted] , Re: Complaint # [redacted] Customer Information: [redacted] ** [redacted] [redacted] *** [redacted] [redacted] Please be advised that this complaint has been resolved Another [redacted] redemption code was emailed to the customer on I spoke with [redacted] and apologized for the inconvenience, and he also confirmed receipt of the code Best Regards, Oswald R [redacted] Customer Care Advocate [redacted]

Dear [redacted] ***, Re: Complaint # [redacted] Customer Information: [redacted] [redacted] [redacted] The New York Times Account#: [redacted] Please be advised that this matter has been resolved as of We have confirmed that the account is stopped and removed the $due to reflect a “0” balance [redacted] was informed of the resolution by voicemail and email and asked to contact us directly with any further questions Best Regards, Oswald R [redacted] Customer Care Advocate [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]They did not supply any dates or records of when I allegedly signed up for this serviceThey admitted they cannot come up with any proof that I did in fact uses this serviceUpon initial contact with the paper I was told that I would be reimbursed for all the months that I was incorrectly charged for service that I never requestedThey have no record of me ordering this service AND THEY HAVE NO RECORD OF ME USING IT In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted]

We only go by what the customer request Customers sometimes place their home delivery on temporary hold for a variety of reasons (traveling, repairs to their current residence, illness, lifestyle changes ), so they can still access the paper online And since [redacted] requested the account to be placed on a temporary stop until 12/*/14, that is exactly what was entered into our system Therefore, the resolution below still stands

Dear [redacted] ***, Re: Complaint # [redacted] Customer Information: [redacted] [redacted] *** [redacted] [redacted] The New York Times Account#: [redacted] Please be advised that this matter has been resolved as of We have confirmed that the account is cancelled and refunded a total of $ [redacted] was informed of the resolution and asked to contact us directly with any further questions Best Regards, Oswald R [redacted] Customer Care Advocate [redacted]

Dear [redacted] ***, Re: Complaint # [redacted] Customer Information: [redacted] [redacted] [redacted] [redacted] New York Times Account#: [redacted] Please be advised that this complaint was resolved as of 4/*/ We have cancelled the account, refunded $and left the customer a voicemail message with the resolution Best Regards, Oswald R [redacted] Customer Care Advocate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: "Keep in mind that once I say my complaint was resolved, they would be missing out on my award worthy opinions and suggestionsAre they sure they want to resolve my complaint?"See how annoying that is? I took that verbatim from their first response to my attempt to cancel.See how they made their intentions and desires clear and I am dragging it out? If you think I am being unreasonable and a bad customer by continuing to ignore their request to speak to me directly, then you must agree that they were being (and continue to be) unreasonable and a bad business (not a better business) when they ignored my multiple requests to cancel.I left out in my initial complaint that before I was forced into the chat with the representative to cancel, I had to fill out a form on their site that included a question "why are you cancelling your subscription?" I answered that question, then I had to wait while I was "connected to a representative." I waited about seconds before I connected, which is a long time in the online worldIt wouldn't surprise me if they make people wait as long as possible just because they found a good portion of customers give up if they have to wait at allThis isn't how a better company does business They are still using the same techniques to make the cancellation process more difficult for subscribersI got impatient and started writing "CANCEL" until I got the response I neededI really don't know what they feel the limit is for the number of times it is acceptable to ignore a cancellation request because I got impatient and difficult, but had I been polite I don't know that they would have cancelled as soon as they didIs three the number of times you have to ask to cancel and is that really OK? How do we know? What stops them from asking if you're sure you want to cancel times? Is there any limit to what is allowed? I'm sure we agree that if they made me ask to cancel times that would not be OK, but why is or even more than OK? What I want to know is what is the policy? What is the actual written policy? If they tell me the policy, I will be satisfiedBecause the policy is NOT, "if the customer asks to cancel, we cancel their subscription." I want them to either admit what is standard practice and they stand by it or that they agree it's wrongWhat I won't accept as a resolution is an apology, because that just says they agree it's wrong and they intend to continue to do it.Using my experience we can infer at least the following:If a customer asks to cancel, the first response is to ignore the request and say that they won't get our great reportingIf they ask twice, then the policy is to ignore the request and tell them they won't get award winning columnistsIf they ask three times, ignore and tell them about a new way to get all their articles on all your devicesthen continue to ignore requests until the customer gets angry or gives up and keeps subscriptionI'm not saying it's illegal, I'm saying that's not better businessThis isn't OK on principle In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Mediator, Re: Complaint # [redacted] Customer Information: [redacted] [redacted] [redacted] [redacted] The New York Times Account#: [redacted] Please be advised that this complaint was resolved as of Upon receipt of the complaint, our distribution partner was contacted and asked to closely monitor the delivery moving forward We received confirmation from the field that the issue has been corrected and they will continue to keep an eye on the delivery [redacted] should contact us directly with any further issues, so we can act on it immediately Best Regards, Oswald R [redacted] Customer Care Advocate [redacted]

Dear Mediator, Re: Complaint # [redacted] Customer Information: [redacted] [redacted] [redacted] New York Times Account# [redacted] Please be advised that this complaint was resolved as of We have confirmed that the account was cancelled and refunded $back to the credit card on file We have informed [redacted] of the resolution and asked that he call us directly with any further questionsBest Regards, Oswald R [redacted] Customer Care Advocate [redacted]

*** [redacted] [redacted] * [redacted] [redacted] [redacted] [redacted] *Please be advised that this complaint was resolved as of We have confirmed that the account is cancelled and in the process of refunding $back to the credit card on file [redacted] was informed him of the resolution and asked to contact us directly with any further questions.Best Regards, Oswald R [redacted] Customer Care AdvocateThe New York Times * [redacted] *** *** * [redacted] * [redacted]

Dear [redacted] ***, Thank you for contacting The New York TimesAs per your request, the subscription was cancelled as of When you cancel, we will stop charging your account on the following billing cycleEach billing cycle is four weeks, so your unlimited access will continue for the remainder of the current four-week periodAfterward, you will still be able to view articles a month on NYTimes.com and read Top News on our apps at no charge, just like any other visitorWhen the subscription is canceled, refunds and termination of access will follow the Terms of Sale policyPrices are in U.Sdollars and are subject to changeOther restrictions and taxes may applyYou may confirm this information by logging in and visiting our Purchase History https://myaccount.nytimes.com/mem/purchase_history.html For more information regarding our refund policy, please copy and paste this link into your Internet browser: http://www.nytimes.com/content/help/rights/sale/terms-of-sale.html#cancelPlease keep in mind that if you wish to re-subscribe later, we have included contact information belowAs a one time courtesy I have processed a refund for the last charges on your accountThe total amount of the refund will be $and you can expect to have the refund within 5-business days We would be happy to help you if you need more assistance; please e-mail NYTimes at [redacted] or call ###-###-#### from a.mto midnight Monday-Friday and a.mto p.mSaturday & Sunday (ET)Your satisfaction is very important to The New York Times and we appreciate your businessSincerely, [redacted] Executive Service Desk The New York Times Connetti gratis il mondo con la nuova [redacted] : hai la chat, le chiamate, le video chiamate e persino le chiamate di gruppoE chiami gratis anche I numeri fissi e mobili nel mondo! Scarica subito l’app Vai su [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

[redacted] [redacted] ** [redacted] [redacted] [redacted] Please be advised that this complaint has been resolved Another Google Home redemption code was emailed to the customer on I called the customer and left a voicemail message apologizing for the inconvenience and asked that they contact me directly with any further questions Best Regards, Oswald R [redacted] Customer Care Advocate [redacted]

[redacted] [redacted] [redacted] [redacted] [redacted] Please be advised that this complaint was resolved as of We have confirmed the account is cancelled and refunded the last charge of $back to the credit card on file I called [redacted] and left a voicemail message apologizing for the inconvenience and informed him of the resolutionBest Regards, Oswald R [redacted] Customer Care Advocate [redacted]

Dear [redacted] , Re: Complaint # [redacted] Customer Information: [redacted] [redacted] [redacted] [redacted] New York Times Account# [redacted] Please be advised that this complaint was resolved as of and amount due complete removed to reflect a “0” balance [redacted] was informed of the resolution and asked to contact us directly with any further questionsBest Regards, Oswald R [redacted] Customer Care Advocate [redacted]