KALB TV

Dear *** *** Re: Complaint # *** Customer Information: *** ***
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*** *** The New York Times Account#: *** *** Acct# *** Please be advised that
this complaint was resolved as of 3/**/16. The account will be cancelled as of 3/**/16. MrJ*** was informed of the resolution, via voicemail and email, and asked to contact us directly with any further questionsBest Regards, Oswald R*** Customer Care Advocate *** *** *** *** * *** *** *** *** *** * *** ** ***
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New York Times Account#: *** Please be advised that this complaint was resolved as of 10/**/15. We have confirmed that the account was cancelled, removed the $due to reflect a “0” balance and informed *** *** of the resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]The New York Times were advised MY dEBIT CARD NUMBER was changed due to theft and my bank had expedited the process of issuing a new card.I received your notice and called the Times immediately to give then the new number and was informed they couldn't return my money to another account number despite the fact is was under my name and the same bank.After being directed to an account manager I indicated a Mr R*** had EMAILED ME ON THE STATING THE REFUND WOULD BE MaDE IN WORKING DAYS,WHICH IT WAS NOT.tHEY NOW HAVE MY ADDRESS AND INDICATED THEY WOULD MAIL ME A CHECK.I OWN THE HOUSES AT BOTH *** AND *** *** *** ** *** *** ***,I HAVE THE SECOND FOR MY MOTHER and her caretaker.They are sending it there which is no problem,however they never sent the first payment and I doubt their sincerity in paying the mere 40.66.The money is not the issue,it is the fact I called them days in advance and rather than get a refund,because I was going out of the country,I told them they could merely continue the last weeks and the stop delivery and billing.They stopped delivery,I am told,ON December ***,yet billed me on the ***.I want to leave the complaint open until I receive my refunfdif you don't mind.My Bank expedited a new number because I was out of town and don't use credit cards and only hade several hundred dollard and Euros in my possession and The NY Times was immediately notified as was another business who had taken substantially more from my account but had sent a check immediately after being notified
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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*** *** New York Times Account: *** & *** Please be advised
that this complaint was resolved as of 7/*/15. We have confirmed that the subscriptions were cancelled and a total of $was refunded back to the customer. *** *** was informed of the resolution and asked to contact us directly with any further questions

Dear *** ***, Re: Complaint # ***Customer Information: *** * ***
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*** ** ***Daytime Phone: ###-###-####Evening Phone: ###-###-####E-mail: ***New York Times Account: ***Please be advised that this complaint has
been resolved as of 9/**/17. Upon receipt of the complaint, I reached out to our distribution partner and received confirmation that they are closely monitoring the delivery. I left *** *** a voice mail message informing her of the resolution and to contact me directly with any further issues

Dear *** ***, Re: Complaint # *** Customer Information: *** ***
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*** *** New York Times Account: *** Please be advised that we
consider this matter resolved. Upon receipt of the complaint, we reached out to our distribution partner and was assured that the delivery is being closely monitored each day. We called *** *** and left her a voicemail message with the resolution and asked that she contact us directly with any further problemsBest Regards, Oswald R*** Customer Care Advocate *** *** *** *** * *** *** *** *** *** * *** ** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Hello, this complaint was already resolved on 1/**/16. Please see below
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear New York Revdex.com, With reference to the complaint I filed recently, as requested in your last message I am writing to update you on correspondence with the business involved in the complaint I am forwarding you here below the message I have received from The New York Times As you can see, they have announced that they will refund us the last three monthly payments, for a total of $ In my view, however, even subtracting this figure we still have a total of $paid for a service that was never utilized or even intended to be authorized On this basis, please know that I do not intend to withdraw my complaint Moreover, I still hold fast to the principle of the unfairness of this practice of offering a trial subscription without notifying/reminding the customer of its upcoming expiration and its automatic conversion to a full-price subscription Best regards, *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***, *** *** * ***
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*** *** The New York Times Account#: ***
Please be advised that this complaint was resolved as of 3/*/16. Our distribution partner assured us that the delivery will be closely monitored moving forward. We reached out to *** *** and apologized for the inconvenience and asked that she contact us directly with any further issuesBest Regards, Oswald R*** *** *** ***
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New York Times Account#: ***.The cancellation process is fairly easy. Like many companies - the reason for making contact with the customer is to understand the reason for cancelling and to see if they would reconsider, possible with some type of offer. However, I am truly sorry for the lengthy dialogue in this case. We will be sure to review the matter and coach the agent accordingly.Best Regards, Oswald R***Customer Care Advocate*** *** *** *** * *** *** *** *** *** * *** ** ***
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Re: Complaint # ***Customer Information: *** *** ** *** *** *** ***
*** *** * ** ***Daytime Phone: ###-###-####E-mail: ***Please be advised that this complaint was resolved as of 7/**/ We have removed the customer’s information from the
Real Estate Listing alerts *** ** *** was informed of the resolution and asked to contact us directly with any further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I received a PAST DUE bill from this company for an account that was NOT MY RESPONSIBILITY. Again, I request a written retraction of that past due statement. My concern is that if I were billed in error, the possibility exists that my name could also be erroneously submitted as an overdue collection. FURTHER, at no time did I speak directly with an agent of this company and agree to settle this outside of the Revdex.com platform.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I am not sure why the NYTimes has not contacted the Revdex.com about the resolution It looks like
they finally zero'd out the account I am very grateful for your help and theirs
Sincerely,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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*** ***New York Times Account#
*** .Please be advised that this complaint was resolved as of 1/**/16. We have confirmed that the account is cancelled and $was refunded back to the credit card on file on 12/18/16. The customer was informed of the resolution and instructed to contact the issuing bank, because even though they may have changed the card, the refund should still be on the account. Best Regards, Oswald R***Customer Care Advocate*** *** *** *** * *** *** *** *** *** * *** ** ***
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Dear *** ***,Re: Complaint # ***Customer Information: *** ** ***
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*** ***The New York Times Subscription: ***Please be advised that this complaint was resolved
as of 5/*/ We have cancelled the subscription and informed *** *** of the resolution, and asked that the contact us directly with any further questions. Best Regards, Oswald R***Customer Care Advocate*** *** *** *** * *** *** *** *** *** * *** ** ***(T) ###-###-#### ? (F) ###-###-####***

Dear *** ***, Re: Complaint # ***Customer Information: *** ***
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*** ***New York Times
Account#: ***Please be advised that this complaint was resolved as of 4/*/17. We have cancelled the account and left *** ***k a voicemail message with the resolution. Best Regards, *** ***
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Please be advised that this complaint was resolved We revisited the matter and in the process of refunding $as quickly as possible *** *** was contacted and informed of the resolution, and asked to contact us directly with any further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] As of today, 11/**/ @ 1:54pm EST there has been no credit by the NY Times, nor any pending credit by NY Times showing on my credit card transactions when checked today online Per my NY Times invoice checked today online, they do show a credit of $on 11/*/that has still never appeared on my credit card and they show again a credit of $issued to me on 11/**/15, again never appearing on my credit cardSo their invoice shows they issued credits, but they didn't put it through to my credit card so actually there has been no credit issued
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
That response is unacceptable! The ** *** App advertises that it is compatible with iOS and laterMy ipad mini has the iOSsoftwareThe ipad mini has levels, how much common sense does it make to have compatibility exclude the original versionAre they saying that when they release Apps the consumer has to buy a new ipadThat is unacceptable and its not what they have been saying in their emails for my complaint To:you DetailsOn Oct *, 2017, at 3:PM, Customercare wrote
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*** *** *** *** *** ** *** * *** *** ** *** *** *** *** *** *** ** * *** * *** *** * .mainLargeIcon, .imGroup .dojoxResizeHandle, .PreviewPane_tipIcon img { background-image:url('https://s.aolcdn.com/webmail-static/webmail/171011.1345/im...⇄ background-repeat: no-repeat;}.miniLogin .logoArea IMG { background-image:url('https://s.aolcdn.com/webmail-static/webmail/171011.1345/ao...⇄ background-repeat: no-repeat;} @media only screen and (-moz-min-device-pixel-ratio: 1.5), only screen and (-o-min-device-pixel-ratio: 3/2), only screen and (-webkit-min-device-pixel-ratio: 1.5), only screen and (min-devicepixel-ratio: 1.5), only screen and (min-resolution: 1.5dppx) { .miniLogin .logoArea IMG { background-image:url('https://s.aolcdn.com/webmail-static/webmail/171011.1345/ao...⇄ background-size: 267px 57px; background-repeat: no-repeat; } } @media only screen and (-moz-min-device-pixel-ratio: 1.5), only screen and (-o-min-device-pixel-ratio: 3/2), only screen and (-webkit-min-device-pixel-ratio: 1.5), only screen and (min-devicepixel-ratio: 1.5), only screen and (min-resolution: 1.5dppx) { }.myRSSPanel .feedsListView .myRSSData .nextArrowIcon, .myRSSPanel .feedsListView .myRSSData .headlineIcon, .myRSSPanel .feedsListView .myRSSData .folderIcon,.wsEditor .toolbar > *, .rttIcon, .composeSettings .foreColor, .fontfamilyIcon, .fontsizeIcon, .justifyIcon, .justifyleftIcon, .justifycenterIcon, .justifyrightIcon, @media only screen and (-moz-min-device-pixel-ratio: 1.5), only screen and (-o-min-device-pixel-ratio: 3/2), only screen and (-webkit-min-device-pixel-ratio: 1.5), only screen and (min-devicepixel-ratio: 1.5), only screen and (min-resolution: 1.5dppx) { .wsEditor .toolbar > *, .rttIcon, .composeSettings .foreColor, .fontfamilyIcon, .fontsizeIcon, .justifyIcon, .justifyleftIcon, .justifycenterIcon, .justifyrightIcon, } @media only screen and (-moz-min-device-pixel-ratio: 1.5), only screen and (-o-min-device-pixel-ratio: 3/2), only screen and (-webkit-min-device-pixel-ratio: 1.5), only screen and (min-devicepixel-ratio: 1.5), only screen and (min-resolution: 1.5dppx) { } #noPluginHover {background: url('https://s.aolcdn.com/webmail-static/webmail/171011.1345/images/158x83_hover...⇄
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***