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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I received the message on my phone from *** *** ***(spelling?) on 9/**/17. On 9/**/I did not receive my paperI called and left a message for *** *** *** that very morningAs of now I have not received a phone call from him. Later on that day Jeff M*** assistant manager of the Oregonian came by to deliver the paper saying that the person who delivered it said he delivered it by 5:30am. I was out there at am and there was no paper. *** *** said he would have to have a little talk with that person. I have been getting my papers since but since the delivery had been so erratic before and that MrR*** did no respond to my call when he invited me to call him I am not sure if the service will be getting any betterI guess time will tellUntil then I will have to say the problem has not been resolved especially since I have gotten many assurances from NYT that they would resolve my problem and it never happened.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***, *** *** * ***
*** ***
*** * ***
*** *** *** ***
*** ** ***
*** *** *** ***
*** *** *** ***
*** *** ***
*** ***New York Times
Account: ***Please be advised that this complaint was resolved as of 6/**/17. I have cancelled the subscription and issued a full refund in the amount of $back to the credit card on file. I also called *** *** and left her a voicemail message with an apology and resolution, and asked that she call me directly with any further questions. Best Regards, Oswald R***Customer Care Advocate*** *** *** *** * *** *** *** *** *** * *** ** ***
*** *** * *** ***
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Dear [redacted],  Re: Complaint # [redacted] Customer Information: [redacted]
[redacted] Please be advised that we consider this matter resolved.  Our records show that the customer created the subscription online on 12/**/14, and since we received no request to cancel the service until 10/**/15, he is responsible for the duration of the subscription.  However, as proposed earlier, we are prepared to offer a 3 month refund as a good faith gesture. Best Regards, Oswald R[redacted] Customer Care Advocate [redacted]

Re: Complaint # [redacted] Customer Information:   [redacted]
[redacted]
[redacted]
[redacted]
[redacted]   New York Times Account# - [redacted]   Please be advised that this complaint was resolved as of...

5/**/15.  We have cancelled the account as of 4/**/15 and credited the account accordingly.  [redacted] was contacted and informed of the resolution and asked to contact us directly with any further questions.     Best Regards,   [redacted] The New York Times [redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have accepted the credit from the NYT, but it is difficult to close the complaint until I have received the credit or check returning the funds.   
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Unless I am misreading the recent e mail from the times, they have made same offer, $45 that was offered in their prior offer. This is not acceptable.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Actually, I really appreciate the attempts to resolve this but it's true my credit card company did intervene to get a partial refund after my emails and calls to the New York Times were ignored.  However the NYT times told me I had been getting duplicate charges from May 2014 to November 2015 which according to my calculations would be an over-payment of $220.00 rather than the lesser amount the NYTs reported.  Thank you for looking into this again.  I would love to have this settled.  I am looking forward to becoming a NYT subscriber again.  I have absolutely no problem with the product itself. Sincerely,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]  Thank you very much for your help!

Dear [redacted],  Re: Complaint # [redacted] Customer Information:  [redacted]
[redacted]
[redacted] [redacted] [redacted] [redacted] The New York Times Account#: [redacted] Please be advised that this matter has...

been resolved as of 6/**/16.  We have confirmed that the account is stopped and removed the $160.60 due to reflect a “0” balance.  [redacted] was informed of the resolution by voicemail and email and asked to contact us directly with any further questions.   Best Regards,   Oswald R[redacted] Customer Care Advocate [redacted] [redacted] [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Dear [redacted],  Re: Complaint # [redacted] Customer Information:  [redacted] [redacted] [redacted] [redacted] [redacted] New York Times Account# [redacted]. Please be advised that...

this complaint was resolved as of 12/*/16.  The account is set to cancel on 12/*/16 and amount due complete removed to reflect a “0” balance.  [redacted] was informed of the resolution and asked to contact us directly with any further questions. Best Regards,   Oswald R[redacted] Customer Care Advocate [redacted] [redacted] [redacted] [redacted]

Dear [redacted],  Re: Complaint # [redacted] Customer Information:  [redacted]
[redacted]
[redacted] [redacted] [redacted] [redacted] [redacted] The New York Times Account#: [redacted] Please be...

advised that this matter has been resolved as of 6/**/16.  We have confirmed that the account is cancelled and refunded a total of $22.92.  [redacted] was informed of the resolution and asked to contact us directly with any further questions.    Best Regards,   Oswald R[redacted] Customer Care Advocate [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

New York Times Account#: [redacted] Please be advised that this complaint was resolved as of 10/**/15.  We have confirmed that the account was cancelled, removed the $85.70 due to reflect a “0” balance and informed [redacted] of the resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I am unable to accept the business response AT THIS TIME because the NYT rep told me it would take 7-14 DAYS FOR THE REFUND TO MY CREDIT CARD. I await the REFUND.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Please be advised that we consider this matter resolved as of 6/**/15.  As per our non-refundable policy, we are unable to issue a full refund.  We contacted [redacted] and explained the nonrefundable policy as outlined in our Terms of Sale.  We also informed her that she...

should have contacted us or instructed her credit card company to cease making the payments, in a timely manner.  However, as a courtesy we extended a 3 month refund, but the customer declined the offer.     Best Regards,   [redacted] Customer Care Advocate The New York Times § [redacted] § [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Please be advised that this complaint has finally been resolved as of 8/*/16.  We received confirmation from our IT department that the customers’ email address was completely removed from the Real Estate alerts.  We reached back out to [redacted] to see she still needs assistance, but haven’t heard back from her. Best Regards,   Oswald R[redacted] Customer Care Advocate The New York Times § [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

Dear [redacted], Thank you for contacting The New York Times. As per your request, the subscription was cancelled as of 07/**/2015. When you cancel, we will stop charging your account on the following billing cycle. Each billing cycle is four weeks, so your unlimited access will continue for the...

remainder of the current four-week period. Afterward, you will still be able to view 10 articles a month on NYTimes.com and read Top News on our apps at no charge, just like any other visitor. When the subscription is canceled, refunds and termination of access will follow the Terms of Sale policy. Prices are in U.S. dollars and are subject to change. Other restrictions and taxes may apply. You may confirm this information by logging in and visiting our Purchase History page: https://myaccount.nytimes.com/mem/purchase_history.html.  For more information regarding our refund policy, please copy and paste this link into your Internet browser: http://www.nytimes.com/content/help/rights/sale/terms-of-sale.html#cancel. Please keep in mind that if you wish to re-subscribe later, we have included contact information below. As a one time courtesy I have processed a refund for the last 3 charges on your account. The total amount of the refund will be $105.00 and you can expect to have the refund within 5-7 business days.  We would be happy to help you if you need more assistance; please e-mail NYTimes at [redacted] or call ###-###-#### from 6 a.m. to midnight Monday-Friday and 6 a.m. to 5 p.m. Saturday & Sunday (ET). Your satisfaction is very important to The New York Times and we appreciate your business. Sincerely, [redacted] Executive Service Desk The New York Times   Connetti gratis il mondo con la nuova [redacted]: hai la chat, le chiamate, le video chiamate e persino le chiamate di gruppo. E chiami gratis anche I numeri fissi e mobili nel mondo! Scarica subito l’app Vai su [redacted]