KALB TV

Dear [redacted],  Re: Complaint # [redacted] Customer Information:  [redacted]
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[redacted] The New York Times Account#: [redacted] Acct# [redacted] Please be advised that this...

complaint was resolved as of 4/**/16.  We have cancelled the subscription, removed any amount due to reflect a “0” balance and informed the customer of the resolution.

Dear [redacted],  Re: Complaint # [redacted] Customer Information:   [redacted] Daytime Phone: [redacted] Evening Phone: [redacted] E-mail: [redacted]     Please be advised that the refund request has been denied.  The customer was informed at the time of purchase that full rate will take effect after the promotion ends.  It is the responsibility of customers to inform us if they are not receiving the service they are paying for, wish to end it, or are paying for services they did not authorized, in a reasonably timely manner.  Please see below for the cancellation policy as outlined in our Terms of Sale. -------------------------------------------------- Please be advised that this complaint was resolved as of 7/*/15.  We have confirmed that the subscription was cancelled and informed the customer of our non-refundable policy as outlined in the Terms of Sale.  However, as a courtesy, we have issued a refund for 3 months back to the credit card on file. --------------------------------------------------   2. CANCELLATION AND REFUND POLICY 2.1. Cancellation and Refunds of Digital Subscriptions You can change or cancel your digital subscription at any time by calling Customer Care at ###-###-####. For international customers, please email us at [redacted]. Group Subscription billing cycles and terms of cancellations may differ and are governed by the terms set forth in the Group Subscription Purchase Order. Digital products sold as an add-on to your home delivery subscription, such as Times Premier, may have different cancellation or refund policies. Monthly and 4-Week Subscription When you cancel a subscription based on a monthly or 4-week cycle, you cancel only future charges associated with your subscription. You may notify us of your intent to cancel at any time, but the cancellation will become effective at the end of your current billing period. Cancellations are effective the following billing cycle. You will not receive a refund for the current billing cycle. You will continue to have the same access and benefits of your product for the remainder of the current billing period. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future. Annual Subscription If you cancel an annual subscription within the first 11 months of your subscription year, your access and other benefits will end immediately and you will receive a refund prorated to the day. If you cancel in the final 30 days of your subscription year, the cancellation will not take effect until the end of your current billing period. Your access and privileges will continue to the end of the current billing period, and you will not receive a refund. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future. Changes to Content or Access We reserve the right to make changes to our digital products at any time. If we temporarily reduce or eliminate the charge for content or access that you are currently paying for under different terms, you will not receive a refund. Cancellations by Us We reserve the right to suspend or terminate your subscription or product for any reason, with or without notice and without further obligation. You will not be entitled to a refund in these circumstances. If any or all of our digital products are temporarily unavailable, you will not receive a refund. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.            Best Regards,   [redacted] Customer Care Advocate The New York Times § [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

New York Times Account#: [redacted]Please be advised that this complaint was resolved as of 2/*/17.  We reached out to our distribution partner and was assured that the delivery will be stopped at once.  Mr. S[redacted] was informed of the resolution and asked to reach out to us directly with...

any further questions. Best Regards, Oswald R[redacted]Customer Care AdvocateT[redacted] * [redacted] * [redacted] * [redacted]

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[redacted]New York Times Account: [redacted]Please be advised that this complaint...

was resolved as of 8/*/17.  Upon receipt of the complaint, we reached out to our distribution partner to make sure the paper is delivered as requested.  We received confirmation that the paper is labeled and left in the vestibule daily and they have followed up with the customer.  I encourage [redacted] to contact us directly with any further problems.Best Regards, Oswald R[redacted]Customer Care Advocate[redacted] * [redacted] * [redacted]
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Dear [redacted],  Re: Complaint # [redacted] Customer Information:  [redacted] Please be advised that this matter was resolved as of 1/**/16.  We have...

removed [redacted]’s email address from our databases and informed him of the resolution. Best Regards, Oswald R[redacted] Customer Care Advocate [redacted]

Re: Complaint # [redacted] Customer Information:  [redacted] 
[redacted] [redacted] [redacted] New York Times Account: [redacted] Please be advised that this complaint was resolved as of 8/**/17.  We have...

issued a refund in the amount of $234.  I spoke with [redacted] and he confirmed receipt of the check.  I apologized for the inconvenience and asked that he contact me directly with any further questions.  Best Regards,   Oswald R[redacted] Customer Care Advocate [redacted] [redacted] [redacted] [redacted]

Dear [redacted],  Re: Complaint # [redacted] Customer Information: 
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[redacted] [redacted] [redacted] [redacted] [redacted] The New York Times Subscription:...

[redacted] Please be advised that this complaint was resolved as of 4/27/16.  We have reached out to Mr. Anderson and explained our non-refundable policy.  However, as a courtesy, we have issued a 6 month refund totaling $126.90 back to the credit card on file. Best Regards,   Oswald R[redacted] Customer Care Advocate [redacted] [redacted] [redacted] [redacted]