KALB TV

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Jade Nguyen,  Re: Complaint # [redacted] Customer Information:  [redacted] [redacted] [redacted] New York Times Account: [redacted] Please be advised that this complaint was resolved as of...

5/**/17.  We have confirmed that the account is cancelled and removed the $80.46 due to reflect a “0” balance.  I called [redacted] and left him a voicemail message with the resolution and my contact information. Best Regards,   Oswald Ramsammy Customer Care Advocate The New York Times § [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. **This is assuming that my account has indeed been closed and a balance of zero is in effect.**
Sincerely,
[redacted]

Re: Complaint # [redacted] Customer Information:   [redacted]
[redacted]
[redacted]
  The New York Times Account#: [redacted]   Please be advised that this complaint was resolved as of...

6/**/15.  We have cancelled the account and in the process of refunding $27.08.  An email was sent to [redacted] informing her of her of the resolution and asked to contact us directly with any further questions.   Best Regards,   [redacted]

Revdex.com: The New York Times refunded my money.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Re: Complaint # [redacted]Customer Information: [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]New York Times Account#: [redacted] & [redacted].Please be...

advised that this complaint was resolved as of 11/**/16.  We have confirmed that both accounts have been cancelled and an additional refund in the amount of $126.90 is being processed and should be received shortly.  [redacted] was informed of the resolution and asked to contact us directly with any further questions.   Best Regards, Oswald R[redacted]Customer Care AdvocateThe New York Times § [redacted] [redacted] * [redacted]

Dear [redacted],  Re: Complaint # [redacted] Customer Information: [redacted]
[redacted]
[redacted] Daytime Phone: [redacted] E-mail: [redacted] New York Times Account: [redacted] Please be advised that this complaint was resolved as of 11/**/15.  We...

have processed a $25 refund, informed [redacted] of the resolution and asked that she contact us directly with any further questions.

Re: Complaint # [redacted]Customer Information: [redacted] [redacted] 
[redacted] [redacted] Please be advised that this complaint was resolved as of...

8/**/16.  We are in the process of issuing a full refund in the amount of $24.47.  We have informed [redacted] of the resolution, apologized for the inconvenience and asked to contact us directly with any further questions.

Revdex.com:I have received a new promo code on October [redacted] 2017 at 4:50 PM.  In reference to complaint ID [redacted], the matter has been resolved.Regards,
[redacted]

Dear [redacted], Re: Complaint # [redacted]     Customer Information: [redacted]
[redacted]
[redacted] Daytime Phone: ###-###-#### E-mail: [redacted] New York Times Account#: [redacted] Please be advised that this complaint was...

resolved as of 10/**/15.  According to our records, no request to permanently cancel the above home delivery account prior to October **, 2015.  Since we rendered the service expected of us, we must expect payment for that service. It is the responsibility of customers to inform us if they are not receiving the service, cancelled the service and/or are paying for services they did not authorized, in a timely manner.  That said, we do try to address our subscribers’ concerns, and, as a good-faith gesture, we have issued [redacted] a refund of $168 for a full three months of service. Best Regards, Oswald R[redacted] Customer Care Advocate The New York Times § [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Dear Mediator,  Re: Complaint # [redacted] Customer Information:  [redacted] [redacted] [redacted] [redacted] [redacted] New York Times Account# [redacted]. Please be advised that this...

complaint was resolved as of 12/**/16.  We have confirmed that the account was cancelled, removed the $112.80 due to reflect a “0” balance and requested the account be pulled from the collections list right away.  Ms. Holcomb was informed of the resolution and asked to contact us directly with any further questions. Best Regards,   Oswald R[redacted] Customer Care Advocate [redacted] [redacted] [redacted] [redacted]

Dear Mediator,  Re: Complaint # [redacted] Customer Information:  [redacted] New York Times Account#: [redacted] - [redacted] Please be advised that this complaint was...

resolved as of 9/**/16.  We have refunded $203.23 and informed [redacted] of the resolution, via email and voicemail, and asked that he contact us directly with any further questions. Best Regards,   Oswald R[redacted] Customer Care Advocate The New York Times [redacted]

Dear [redacted],  [redacted] [redacted] 
[redacted] [redacted] [redacted] [redacted] [redacted]...

[redacted] [redacted] Please be advised that this complaint was resolved as of 1/*/17.  We have confirmed that the account was cancelled and processed a refund check in the amount $47.57, which should be received in approximately 2 weeks.  [redacted] was informed of the resolution and asked to contact us directly with any further questions. Best Regards,   Oswald R[redacted] Customer Care Advocate [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[This complaint has not been resolved. I received only two newspapers (only two!) before delivery stopped again. Yes, you contacted me, and you assured me that you have taken care of this, but until I receive my New York Times for 7 consecutive days, I don't think you can close this complaint. I am paying for daily delivery of the New York Times, and since May [redacted], I have received only 8 papers! I am very very unhappy.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] The issue has been resolved at the moment due to diligence on my part. [redacted] and [redacted] have no idea how to solve this issue. [redacted] says that I needed an upgrade for the Ipad, which I disputed because I knew I already had the upgrade. Due to the long hold times trying to investigate the Account with [redacted] I decided to unsubscribe from them. It took (3) days of follow up calls to accomplish that, in the meanwhile, [redacted] disclosed that there were 2 accounts and one of them was All Access, proving that I was correct. I have low opinion of that partnership between the Times and [redacted].

Not sure why this complaint was sent to us in the mail, as oppose to electronically, but it was resolved.  We do have an active subscriber in the building and will make sure the paper is delivered only to his door.  [redacted] was contacted and informed of our subscriber.   Complaint...

Information:   [redacted]
[redacted]
[redacted]
[redacted]
[redacted]   Complaint: The NYT keeps delivering the newspaper to my address, even though no one at the building is a subscriber…   Desired Settlement: Stop delivering.   Best Regards,   [redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
While I appreciate the reversal of the $203.23 charge, it was a bogus charge to begin with. More importantly: IT DOES NOT ADDRESS MY ORIGINAL DISPUTE WITH NY TIMES GOING BACK TO JUNE **, 2016. 
1. For the current service period of 6/**/16-12/**/16, I was billed $374.09 on 6/**/16, and indeed that amount was debited from my credit card on file with NYT the following day. 2. Because this was not the amount I was told I would be billed, I called NYT Customer Care on 6/** and spoke with Hannah, a supervisor there, who said I would be compensated by receiving a half-off promotional rate for that SAME SERVICE PERIOD, which, when all the numbers were added up, would mean that I was OWED $203.23. Hannah assured me I would be REFUNDED that $203.23, not just given a credit. I have the reference numbers corresponding to that conversation with Hannah if Mr. R[redacted] would like to see them.3. I never received the refund I was promised in my conversation with Hannah on 6/**/16, despite calling NYT Customer Care an ADDITIONAL SEVEN TIMES and speaking with someone from NYT's accounting department TWICE, for a total of TEN phone calls with someone from the NYT to attempt to get the refund I had been promised.4. SEPARATE from that issue, I was billed an ADDITIONAL $203.23 on 9/*/16. To be clear, this was for the CURRENT service period of 6/**/16-12/**-16, a service period that I HAD ALREADY PAID FOR on 6/**/16, in the amount of $374.09. (With $203.23 added to the $374/09 I had already paid, it would have meant that I was being billed $577.32, bringing my rate to more than $20 a week for Friday-Sunday service for 26 weeks, well above the full price.)5. In an email from a NYT employee on 9/*/16, I was told that I had been billed the additional $203.23 because, she claimed, an attempt was made to refund my credit card the ORIGINAL $203.23 (going back to 6/**), but that my bank rejected the refund and so the $203.23 was "reversed back onto the account as an amount due" (her words). Seriously?6. The complaint that was "resolved" on 9/**/16 has to do with this ADDITIONAL charge. In essence, I was promised a refund of $203.23 on 6/**; then; instead of being refunded, I was BILLED for that amount on 9/*; and then that amount was removed from my bill. Again, I appreciate that, but this means my original dispute STILL has not been addressed -- the refund that was promised to me on 6/** was never issued to my credit card. Here's the math: $374.09 paid in full (6/**) plus $203.23 billed on 9/* = $577.32; $577.32 minus $203.23 removed from bill on 9/** = $374.09. This is no different from where we were when Hannah promised me a REFUND of $203.23 on 6/**, THREE MONTHS AGO. 
I appreciate that Mr. [redacted] asks that I contact NYT directly with any further questions, but after TEN phone conversations with employees of its Customer Care and accounting departments, with no resolution, how anxious would HE be if he were in my shoes to make any more calls -- and how successful would he think any more calls would be?Sincerely,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Please be advised that this complaint was resolved as of 12/**/15.  We have confirmed that the account was cancelled and no amount is due.  The customer was informed of the resolution and asked to contact us directly with any further questions. Best Regards, Oswald R[redacted] Customer...

Care Advocate [redacted] [redacted] [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

[redacted] 
[redacted] Please be advised that this complaint was resolved as of 1/*/17.  We have set up a complimentary 6 month...

digital subscription that can be shared and informed [redacted] of the resolution, and to contact us directly with any further questions.Best Regards, Oswald R[redacted]Customer Care Advocate[redacted] * [redacted] * [redacted] * [redacted]