KALB TV

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As long as the promised refund is actually processed as promised this time (I have not seen it yet but didn't want to let this message sit while I waited) , I fully accept and appreciate the response Sincerely, [redacted]

From: [redacted] [mailto: [redacted] ] Sent: Wednesday, July **, 1:PM To: Complaints Subject: RE: You have a new message from the New York Revdex.com complaint # [redacted] - [redacted] Dear [redacted] , Re: Complaint # [redacted] Customer Information: *** [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Please be advised that this complaint was resolved as of 7/*/ We have processed the $refund and informed [redacted] of the resolution Best Regards, [redacted] Customer Care Advocate The New York Times § [redacted] § [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

Dear [redacted] , Re: Complaint # [redacted] Customer Information: [redacted] Daytime Phone: [redacted] Evening Phone: [redacted] E-mail: [redacted] Please be advised that the refund request has been denied The customer was informed at the time of purchase that full rate will take effect after the promotion ends It is the responsibility of customers to inform us if they are not receiving the service they are paying for, wish to end it, or are paying for services they did not authorized, in a reasonably timely manner Please see below for the cancellation policy as outlined in our Terms of Sale-------------------------------------------------- Please be advised that this complaint was resolved as of 7/*/ We have confirmed that the subscription was cancelled and informed the customer of our non-refundable policy as outlined in the Terms of Sale However, as a courtesy, we have issued a refund for months back to the credit card on file-------------------------------------------------- CANCELLATION AND REFUND POLICY Cancellation and Refunds of Digital Subscriptions You can change or cancel your digital subscription at any time by calling Customer Care at ###-###-####For international customers, please email us at [redacted] Group Subscription billing cycles and terms of cancellations may differ and are governed by the terms set forth in the Group Subscription Purchase OrderDigital products sold as an ato your home delivery subscription, such as Times Premier, may have different cancellation or refund policiesMonthly and 4-Week Subscription When you cancel a subscription based on a monthly or 4-week cycle, you cancel only future charges associated with your subscriptionYou may notify us of your intent to cancel at any time, but the cancellation will become effective at the end of your current billing periodCancellations are effective the following billing cycleYou will not receive a refund for the current billing cycleYou will continue to have the same access and benefits of your product for the remainder of the current billing periodWe reserve the right to issue refunds or credits at our sole discretionIf we issue a refund or credit, we are under no obligation to issue the same or similar refund in the futureAnnual Subscription If you cancel an annual subscription within the first months of your subscription year, your access and other benefits will end immediately and you will receive a refund prorated to the dayIf you cancel in the final days of your subscription year, the cancellation will not take effect until the end of your current billing periodYour access and privileges will continue to the end of the current billing period, and you will not receive a refundWe reserve the right to issue refunds or credits at our sole discretionIf we issue a refund or credit, we are under no obligation to issue the same or similar refund in the futureChanges to Content or Access We reserve the right to make changes to our digital products at any timeIf we temporarily reduce or eliminate the charge for content or access that you are currently paying for under different terms, you will not receive a refundCancellations by Us We reserve the right to suspend or terminate your subscription or product for any reason, with or without notice and without further obligationYou will not be entitled to a refund in these circumstancesIf any or all of our digital products are temporarily unavailable, you will not receive a refundWe reserve the right to issue refunds or credits at our sole discretionIf we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future Best Regards, [redacted] Customer Care Advocate The New York Times § [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***r

Dear [redacted] ***, Re: Complaint # [redacted] Customer Information: [redacted] [redacted] [redacted] The New York Times Account#: [redacted] Acct# [redacted] Please be advised that this complaint was resolved as of We have cancelled the subscription, removed any amount due to reflect a “0” balance and informed the customer of the resolution

[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] The New York Times Account: [redacted] Please be advised that this complaint was resolved as of We have processed the additional $refund and informed [redacted] of the resolution by voicemail and email She was also asked to contact us directly with any further questions Best Regards, Oswald R [redacted] Customer Care Advocate [redacted]

Revdex.com: The Times, after some delay, rectified the matter fully and to my satisfactionI appreciate them doing so [redacted] ***

Dear [redacted] , Re: Complaint # [redacted] Customer Information: [redacted] [redacted] [redacted] New York Times Account#: [redacted] Please be advised that this complaint was resolved as of We have cancelled the account, processed a refund for $and informed [redacted] of the resolution, via voicemail and email He was asked to contact us directly with any further questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Again, the NYT is saying that my refund "should be received shortly." This is something that they have been telling me for many months, yet the refund is still outstanding.They have been taking/holding my money since June and not once did I receive their newspaper In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved**This is assuming that my account has indeed been closed and a balance of zero is in effect[redacted] Sincerely, [redacted] ***

New York Times Account#: [redacted] Please be advised that this complaint was resolved as of 2/*/ We reached out to our distribution partner and was assured that the delivery will be stopped at once MrS [redacted] was informed of the resolution and asked to reach out to us directly with any further questionsBest Regards, Oswald R [redacted] Customer Care AdvocateT [redacted] *** * [redacted] *** *** * [redacted] * [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not yet satisfactory to me, It will be satisfactory when I actually see the credit/refund to my credit cardPreviously on July **, 2015, The NY Times Company told, via phone, that it was crediting/refunding my credit card within to business daysWell, these business days have long since past and I did not see the credit/refund to my credit cardHence, this time around I choose to see the credit/refund to my credit card before I will say that this matter is resolved Sincerely, [redacted] ***

Revdex.com: The New York Times refunded my money I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Dear Mediator, Re: Complaint # [redacted] Customer Information: [redacted] [redacted] [redacted] [redacted] New York Times Account# [redacted] Please be advised that this complaint was resolved as of We have confirmed that the account was cancelled, removed the $due to reflect a “0” balance and requested the account be pulled from the collections list right away MsHolcomb was informed of the resolution and asked to contact us directly with any further questionsBest Regards, Oswald R [redacted] Customer Care Advocate [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Re: Complaint # [redacted] Customer Information: Barry E S [redacted] [redacted] E-mail: [redacted] We have reached out to [redacted] again, and per his request, mailed the 315, 915 & 1015 edition of the T-Magazine to the above address today. He requested the 1215. The T-Magazine is not published every week. We have emailed [redacted] a copy of the schedule below and asked that he contact us with any further questions.DATE ISSUE [redacted] WOMEN'S FASHION [redacted] MEN'S FASHION [redacted] DESIGN [redacted] CULTURE [redacted] SPRING TRAVEL [redacted] BEAUTY [redacted] SUMMER ENTERTAINING [redacted] WOMEN'S FASHION9/ [redacted] MEN'S FASHION9/ [redacted] DESIGN & LUXURY10/ [redacted] THE GREATS [redacted] WINTER TRAVEL12/6 HOLIDAY Best Regards, Oswald R [redacted] Customer Care Advocate [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] While I appreciate the reversal of the $charge, it was a bogus charge to begin withMore importantly: IT DOES NOT ADDRESS MY ORIGINAL DISPUTE WITH NY TIMES GOING BACK TO JUNE **, For the current service period of 616-1216, I was billed $on 616, and indeed that amount was debited from my credit card on file with NYT the following dayBecause this was not the amount I was told I would be billed, I called NYT Customer Care on 6/ [redacted] and spoke with Hannah, a supervisor there, who said I would be compensated by receiving a half-off promotional rate for that SAME SERVICE PERIOD, which, when all the numbers were added up, would mean that I was OWED $Hannah assured me I would be REFUNDED that $203.23, not just given a creditI have the reference numbers corresponding to that conversation with Hannah if MrR [redacted] would like to see themI never received the refund I was promised in my conversation with Hannah on 616, despite calling NYT Customer Care an ADDITIONAL SEVEN TIMES and speaking with someone from NYT's accounting department TWICE, for a total of TEN phone calls with someone from the NYT to attempt to get the refund I had been promisedSEPARATE from that issue, I was billed an ADDITIONAL $on 916-1216, in the amount of $(With $added to the $374/I had already paid, it would have meant that I was being billed $577.32, bringing my rate to more than $a week for Friday-Sunday service for weeks, well above the full price.)In an email from a NYT employee on has to do with this ADDITIONAL chargeIn essence, I was promised a refund of $on 6/**; then; instead of being refunded, I was BILLED for that amount on 9/*; and then that amount was removed from my billAgain, I appreciate that, but this means my original dispute STILL has not been addressed -- the refund that was promised to me on 6/ [redacted] was never issued to my credit cardHere's the math: $paid in full (6/**) plus $billed on 9/ [redacted] = $577.32; $minus $removed from bill on 9/ [redacted] = $This is no different from where we were when Hannah promised me a REFUND of $on 6/**, THREE MONTHS AGO I appreciate that Mr [redacted] asks that I contact NYT directly with any further questions, but after TEN phone conversations with employees of its Customer Care and accounting departments, with no resolution, how anxious would HE be if he were in my shoes to make any more calls -- and how successful would he think any more calls would be?Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.The mistake appears to have been mine regarding the dates that charges were made to my account This was a result of a misunderstanding only, and so there was no refund due after I cancelled Sincerely, [redacted]

New York Times Account#: [redacted] Please be advised that this complaint was resolved as of We have confirmed that the account was cancelled, removed the $due to reflect a “0” balance and informed [redacted] of the resolution

The New York Times Account#: [redacted] Please be advised that this complaint was resolved as of 3/*/ We have removed the $balance due and processed a refund for $ [redacted] was informed of the resolution and asked to contact us directly with any further questions