KALB TV

Dear [redacted],  [redacted] [redacted] 
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted] [redacted] [redacted] [redacted] The New York Times Account#: [redacted] Please be...

advised that this complaint was resolved as of 4/**/16.  We have processed a full refund in the amount of $39.15 back to the credit card on file and informed [redacted] of the resolution.  An apology was also issued for the inconvenience and we asked that she contact us directly with any further questions. Best Regards,   Oswald R[redacted] Customer Care Advocate The New York Times § [redacted] [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

Dear Mediator,  Re: Complaint # [redacted] Customer Information:  [redacted] [redacted] [redacted] [redacted] New York Times Account# [redacted]. Please be advised that this complaint was resolved as...

of 12/**/16.  We have confirmed that the account was cancelled and refunded $169.20 back to the credit card on file.  We have informed [redacted] of the resolution and asked that he call us directly with any further questions. Best Regards, Oswald R[redacted] Customer Care Advocate [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Again, the NYT is saying that my refund "should be received shortly." This is something that they have been telling me for many months, yet the refund is still outstanding.They have been taking/holding my money since June and not once did I receive their newspaper. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] 
[redacted]
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[redacted]
[redacted]
[redacted]
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[redacted]
[redacted] The New York Times Account:...

[redacted]. Please be advised that this complaint was resolved as of 5/**/16.  We have processed the additional $30 refund and informed [redacted] of the resolution by voicemail and email.  She was also asked to contact us directly with any further questions.  Best Regards, Oswald R[redacted] Customer Care Advocate [redacted]
[redacted]
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.The mistake appears to have been mine regarding the dates that charges were made to my account....

 This was a result of a misunderstanding only, and so there was no refund due after I cancelled.
Sincerely,
[redacted]

Dear Mediator, 
Re: Complaint # [redacted]
Customer Information:
 
[redacted]...


[redacted]
[redacted]
[redacted]
[redacted]
 
Please be
advised that this complaint was resolved as of 8/**/15.  A refund of
$35.90 was issued when the account was cancelled on 3/*/15.  We have now
processed an attritional refund for $44 and informed [redacted].  We also
asked that she contact us directly with any further questions.
 
Best Regards,
 
Oswald R[redacted]
Customer Care Advocate
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. NYT responded to my complaint quickly and has reinstated my subscription to its original state...

without any hassles.
Sincerely,
[redacted]

We only go by what the customer request.  Customers sometimes place their home delivery on temporary hold for a variety of reasons (traveling, repairs to their current residence, illness, lifestyle changes…), so they can still access the paper online.  And since [redacted] requested the account to be placed on a temporary stop until 12/*/14, that is exactly what was entered into our system.  Therefore, the resolution below still stands.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received the refund yet.  Did receive a call from the New York Times saying they were having a problem with the refund, but they were working on it.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

New York Times Account# [redacted].Please be advised that this complaint was resolved as of 12/**/16.  We have confirmed that the account is cancelled and we’re in the process or removing the $36.41 due to reflect a “0” balance.  [redacted] was informed of the resolution and to contact us...

directly with any further questions.

The New York Times Account#: [redacted] Acct# [redacted] Please be advised that this complaint was resolved as of 4/**/16.  We are in the process of issuing a refund in the amount of $96.25.  [redacted] was informed of the resolution and asked to contact us directly with any further...

questions.

Re: Complaint # [redacted] Customer Information:   [redacted]
[redacted]
[redacted]
[redacted]
[redacted] New York Times Account#: [redacted] Please be advised that this complain was resolved as of 5/*/15.  We have removed the...

amount due to reflect a “0” balance and informed [redacted] of the resolution, via voicemail and email.

Re: Complaint # [redacted]Customer Information: Barry E S[redacted] [redacted] [redacted]E-mail: [redacted]We have reached out to [redacted] again, and per his request, mailed the 3/**/15, 9/**/15 & 10/**/15 edition of the T-Magazine to the above address today.  He requested the 12/*/15 copy, but that edition hasn’t been published as of yet.  Although we have alerted our distribution partners of the matter, we also ask the customer to check and make sure all the sections are in the paper prior to purchase.-----------------------------------------------------------------------...⇄ be advised that this complaint was resolved as of 11/*/15.  The T-Magazine is not published every week.  We have emailed [redacted] a copy of the schedule below and asked that he contact us with any further questions.DATE ISSUE [redacted] WOMEN'S FASHION[redacted] MEN'S FASHION[redacted] DESIGN [redacted] CULTURE [redacted] SPRING TRAVEL[redacted] BEAUTY [redacted] SUMMER ENTERTAINING[redacted]   WOMEN'S FASHION9/** MEN'S FASHION9/** DESIGN & LUXURY10/** THE GREATS[redacted] WINTER TRAVEL12/6 HOLIDAY   Best Regards, Oswald R[redacted]Customer Care Advocate[redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Please be advised that this complaint was resolved as of 10/*/16.  We have removed the $26.32 due to reflect a “0” balance and informed [redacted] of the resolution.  The customer was asked to contact us directly with any further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Please be advised that this complaint was resolved as of 11/*/15.  The T-Magazine is not published every week.  We have emailed [redacted] a copy of the schedule below and asked that he contact us with any further questions.

[redacted]
[redacted]
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[redacted]   Dear [redacted],  Re: Complaint # [redacted] Customer Information:  ...

[redacted]
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[redacted] New York Times Account#[redacted] Please be advised that this complaint was resolved on 8/**/16.  We have processed the $27.95 refund back to the credit card on file and informed [redacted] of the resolution.  Best Regards,   Oswald R[redacted] Customer Care Advocate [redacted]
[redacted]
[redacted]

Dear [redacted],  Re: Complaint # [redacted] Customer Information:   [redacted] [redacted]
[redacted]
[redacted] [redacted] [redacted] E-mail: [redacted] Please be advised that this complaint was resolved as of 11/**/15.  We have reached out to Ms....

Sprunt and apologized for the inconvenience and informed her that the new subscription was started on 11/**/15.  We also explained the non-refundable police as outlined in our Terms of Sale, but as a courtesy will refund $1 for the one day gap.  The customer has our contact information to reach out with any further questions.

Please be advised that this complaint was resolved as of 1/*/17.  We have confirmed that the account was cancelled and informed [redacted] of the resolution, and to contact us directly with any further questions.Best Regards, Oswald R[redacted]Customer Care Advocate[redacted]...

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