KALB TV

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 "Keep in mind that once I say my complaint was resolved, they would be missing out on my award worthy opinions and suggestions. Are they sure they want to resolve my complaint?"See how annoying that is? I took that verbatim from their first response to my attempt to cancel.See how they made their intentions and desires clear and I am dragging it out? If you think I am being unreasonable and a bad customer by continuing to ignore their request to speak to me directly, then you must agree that they were being (and continue to be) unreasonable and a bad business (not a better business) when they ignored my multiple requests to cancel.I left out in my initial complaint that before I was forced into the chat with the representative to cancel, I had to fill out a form on their site that included a question "why are you cancelling your subscription?" I answered that question, then I had to wait while I was "connected to a representative." I waited about 45 seconds before I connected, which is a long time in the online world. It wouldn't surprise me if they make people wait as long as possible just because they found a good portion of customers give up if they have to wait at all. This isn't how a better company does business.    They are still using the same techniques to make the cancellation process more difficult for subscribers. I got impatient and started writing "CANCEL" until I got the response I needed. I really don't know what they feel the limit is for the number of times it is acceptable to ignore a cancellation request because I got impatient and difficult, but had I been polite I don't know that they would have cancelled as soon as they did. Is three the number of times you have to ask to cancel and is that really OK? How do we know? What stops them from asking if you're sure you want to cancel 100 times? Is there any limit to what is allowed? I'm sure we agree that if they made me ask to cancel 100 times that would not be OK, but why is 5 or even more than 1 OK? What I want to know is what is the policy? What is the actual written policy? If they tell me the policy, I will be satisfied. Because the policy is NOT, "if the customer asks to cancel, we cancel their subscription." I want them to either admit what is standard practice and they stand by it or that they agree it's wrong. What I won't accept as a resolution is an apology, because that just says they agree it's wrong and they intend to continue to do it.Using my experience we can infer at least the following:If a customer asks to cancel, the first response is to ignore the request and say that they won't get our great reporting. If they ask twice, then the policy is to ignore the request and tell them they won't get award winning columnists. If they ask three times, ignore and tell them about a new way to get all their articles on all your devices... then continue to ignore requests until the customer gets angry or gives up and keeps subscription. I'm not saying it's illegal, I'm saying that's not better business. This isn't OK on principle.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] 
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[redacted]Please be advised that this complaint was resolved as of 2/**/17.  We have credited the...

account for $12.36 and reached out to our distribution partner to make sure the paper is delivered correctly moving forward.  [redacted] was informed of the resolution and asked to contact us directly with any more issues.Best Regards, Oswald R[redacted]Customer Care Advocate[redacted] * [redacted] * [redacted]
[redacted] * [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is partially satisfactory to me. I still don't understand what timeframe the refund covers. My Sunday paper was not delivered on 11/**, which indicates the cancellation was prior to 11/** - so is a refund of $76 or so appropriate? I'm also stunned that the NYTimes simply let me go as a customer, rather than working with me to keep me as a customer. If this is how all print media handle customers, the industry is going the way of CDs and LPs: a fetish object for the 1%. I like to support journalism, but was totally let down by the business side of this company. At any rate, the matter was eventually resolved after at least three phone calls, and submissions to this website. I'd say I spent 2 hours of my time to get $76. I don't know that it was worth my time, and only did this on principle to stand up for other customers who likely have the same negative experience I had.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
I still receive an email everyday! I don't understand how it's so hard to remove me from their list!!! 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] [redacted] 
[redacted] [redacted] 
[redacted] [redacted] [redacted] [redacted] *Please be advised that this...

complaint was resolved as of 12/**/16.  We have confirmed that the account is cancelled and in the process of refunding $40.66 back to the credit card on file.  [redacted] was informed him of the resolution and asked to contact us directly with any further questions.Best Regards, Oswald R[redacted]Customer Care AdvocateThe New York Times * [redacted] [redacted] * [redacted] * [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Re: Complaint # 11016749 Customer Information: [redacted]
[redacted]
[redacted] [redacted] [redacted] [redacted] Please be advised that this complaint was resolved as of 12/**/15.  We have confirmed that the account was cancelled...

and processed a $35 refund back to the credit card on file.  [redacted] was informed of the resolution by email and voicemail message, and was asked to contact us directly with any further questions.Best Regards,[redacted]Customer Care Advocate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]...


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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: THE NY TIMES HAS NOT OFFERED CREDIT FOR THE  MISSING " T " Magazine- Sunday NYTimes
Sincerely,
[redacted]

[redacted] 
[redacted] Please be advised that this matter is being...

resolved.  We are in the process of refunding an additional $141 in the form of a check, that should be received within 7 to 14 business days.  [redacted] was contacted and informed of the resolution and asked to contact us directly with any further questions. Best Regards, Oswald R[redacted] Customer Care Advocate The New York Times [redacted]

[redacted] 
[redacted] [redacted] 
[redacted] [redacted] [redacted] [redacted] [redacted] New York Times Account#: [redacted] Please be...

advised that this complaint was resolved as of 2/**/16.  We have cancelled the account and informed [redacted] of the resolution, via voicemail and email, and to contact us directly with any further questions. Best Regards, Oswald R[redacted] Customer Care Advocate [redacted] [redacted] [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

Dear [redacted], Re: Complaint # [redacted]Customer Information: [redacted]New York Times...

Account#: [redacted]Please be advised that this complaint was resolved as of 4/*/17.  We have cancelled the account, refunded $10.50 and left the customer a voicemail message with the resolution.   Best Regards, Oswald R[redacted]Customer Care Advocate

[redacted]
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[redacted] [redacted] [redacted] [redacted] [redacted]   New York Times Account: [redacted]   Please be advised that this complaint was resolved as...

of 11/**/15.  We have reached out to our circulation manager for assistance and was assured that the matter will be resolved.  The distribution manager also reached out to [redacted] with assurance that the delivery will be closely monitored moving forward.  The customer has our contact information to reach out with any further issues.

Revdex.com:
The Times, after some delay, rectified the matter fully and to my satisfaction. I appreciate them doing so.
[redacted]

Dear [redacted],  Re: Complaint # [redacted] Customer Information:  [redacted]
[redacted]
[redacted] [redacted] [redacted] [redacted] New York Times Account#[redacted] Please be advised that this complaint was completely resolved on 8/**/16.  We contacted [redacted] and he confirmed receipt of the $27.95 refund. Best Regards,   Oswald R[redacted] Customer Care Advocate [redacted] [redacted] [redacted] [redacted]

Customer Information:  Heather M[redacted]
[redacted] [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] The New York Times Account: [redacted]   Please be advised that this complaint was resolved as of 6/*/16.  We have removed the $43.96...

due to reflect a “0” balance and left [redacted] a voicemail message with the resolution.  She was also asked to contact us directly with any further questions. Best Regards,   Oswald R[redacted] Customer Care Advocate [redacted] [redacted] [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

Dear [redacted],  Re: Complaint # [redacted] Customer Information:   [redacted]
[redacted]
[redacted]
[redacted]
[redacted] New York Times Account#: [redacted]   Please be advised that this complaint was...

resolved as of 11/**/15.  We have cancelled the account, processed a refund for $76.50 and informed [redacted] of the resolution, via voicemail and email.  He was asked to contact us directly with any further questions.

Dear [redacted],   Re: Complaint # [redacted] Customer Information:  [redacted] 
[redacted] [redacted] [redacted] [redacted]   Please be advised that this...

complaint has been resolved.  Another [redacted] redemption code was emailed to the customer on 10/**/17.  I spoke with [redacted] and apologized for the inconvenience, and he also confirmed receipt of the code.   Best Regards,   Oswald R[redacted] Customer Care Advocate [redacted] [redacted] [redacted] [redacted]

[redacted] 
[redacted]
[redacted]
[redacted]Please be advised that this complaint was resolved as of 11/**/16.  We have refunded $401.25 as a courtesy...

and informed [redacted] of the resolution.  We also asked that he contact us directly with any further questions.