KALB TV

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not yet satisfactory to me, It will be satisfactory when I actually see the credit/refund to my credit card. Previously on July **, 2015, The NY Times Company told, via phone, that it was crediting/refunding my credit card within 3 to 7 business days. Well, these business days have long since past and I did not see the credit/refund to my credit card. Hence, this time around I choose to see the credit/refund to my credit card before I will say that this matter is resolved.
Sincerely,
[redacted]

Dear [redacted],  Re: Complaint # [redacted] Customer Information:  [redacted] [redacted] [redacted] [redacted] New York Times Account#: [redacted] Please be advised that this complaint was...

resolved as of 3/**/17.  We have canceled the account, remove the balance and processed a refund in the amount of $8.56 back to the credit card on file.  [redacted] was informed of the resolution and asked to contact us directly with any further questions. Best Regards,   [redacted] Customer Care Advocate [redacted] [redacted] [redacted] [redacted]

Please be advised that this complaint has been resolved.  Another [redacted] redemption code was emailed to the customer on 10/**/17.  I spoke with [redacted] and apologized for the inconvenience and confirmed the code was received.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
It just is too bad one has to go through all this hassle... all the calls I made to NYT, and emails, with promises made by them, but no actions,then I had to resort to the Revdex.com to help, and finally see some results.I made suggestions to NYT and hope they implement them, for better customer relations in the future.
Sincerely,
[redacted]

Please be advised that this complaint was resolved as of 6/*/15.  Our circulation manager was informed of the issue and is in contact with the distributor and [redacted] to make sure the paper is delivered correctly moving forward.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  As long as the promised refund is actually processed as promised this time (I have not seen it yet but didn't want to let this message sit while I waited) , I fully accept and appreciate the response. 
Sincerely,
[redacted]

Re: Complaint # [redacted] Customer Information:  [redacted]
[redacted]
[redacted] The New York Times Account#: [redacted] Please be advised that this matter has been resolved as of...

6/**/16.  We have confirmed that the account is cancelled and refunded an additional $24 as a courtesy, bringing the total refund to $56.  [redacted] was informed of the resolution and asked to contact us directly with any further questions.  Best Regards,   Oswald R[redacted] Customer Care Advocate [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]r

Dear [redacted],  Re: Complaint # [redacted] Customer Information: [redacted]
[redacted] Please be advised that this complaint was resolved as of 12/*/15.  We have reached out to...

[redacted] and informed him of the subscriptions he purchased and was charged for during that period.  We also explained the non-refundable policy as outlined in our Terms of Sale and asked that he contact us directly with any further questions.

Re: Complaint # [redacted] Customer Information:  [redacted]
[redacted]
[redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] New York Times Account#: [redacted] Please be advised that this complaint was...

resolved as of 2/**/16.  We have removed the $38.97 due to reflect a “0” balance and informed [redacted] of the resolution, via voicemail and email.  Also, since we do not report to credit agencies, the customer’s credit was not affected. Best Regards,   Oswald R[redacted] Customer Care Advocate [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but I have not yet received the $35.00 credit to my account and there was no indication of when it would happen.In addition, after making many attempts by phone and via email to resolve my issue with the New York Times and getting nowhere, I left more than two voicemails on Mr. Oswald R[redacted]'s phone but not once did he think it important to return my phone calls.  I reiterate my previous statement that the company has no desire to hear from its customers regarding delivery issues and makes no attempt to have a customer service that can handle anything other than the random missed or wet paper.  Anything that requires them to deal with the depot that manages the drivers is completely above their ability.Regards,
[redacted]

Dear Mediator,  Re: Complaint # [redacted] Customer Information: 
[redacted]
[redacted] **  [redacted] [redacted] [redacted] The New York Times Account#: [redacted] Please be advised that this complaint was...

resolved as of 4/**/16.  Upon receipt of the complaint, our distribution partner was contacted and asked to closely monitor the delivery moving forward.  We received confirmation from the field that the issue has been corrected and they will continue to keep an eye on the delivery.  [redacted] should contact us directly with any further issues, so we can act on it immediately.   Best Regards,   Oswald R[redacted] Customer Care Advocate [redacted] [redacted] [redacted] [redacted]

Dear Mediator,  Re: Complaint # [redacted]   Customer Information: [redacted]
[redacted]
[redacted]
[redacted] E-mail: [redacted] The New York Times Account: [redacted]   Please be advised that this complaint was...

resolved as of 5/**/16.  We have processed the $15 refund and informed [redacted] of the resolution by voicemail and email.  He was also asked to contact us directly with any further questions.  Best Regards

Dear [redacted],Please be advised that this complaint has been resolved.  Another [redacted] redemption code was emailed to the customer on 10/**/17.  I spoke with [redacted] and apologized for the inconvenience and confirmed the code was received.

[redacted] [redacted] [redacted] 
[redacted]
[redacted] [redacted] [redacted] [redacted] Please be advised that this complaint was resolved as of...

8/**/15.  We have removed the $176.58 due to reflect a “0” balance and informed [redacted] of the resolution. Best Regards, Oswald R[redacted] Customer Care Advocate [redacted] [redacted] [redacted] [redacted]

From: [redacted] [mailto:[redacted]] Sent: Wednesday, July **, 2015 1:31 PM To: Complaints Subject: RE: You have a new message from the New York Revdex.com complaint #[redacted] - [redacted]   Dear [redacted],  Re: Complaint # [redacted] Customer Information:   [redacted]...

[redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Please be advised that this complaint was resolved as of 7/*/15.  We have processed the $15 refund and informed [redacted] of the resolution.   Best Regards,   [redacted] Customer Care Advocate The New York Times § [redacted] § [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]They did not supply any dates or records of when i allegedly signed up for this service. They admitted they cannot come up with any proof that I did in fact uses this service. Upon initial contact with the paper I was told that I would be reimbursed for all the months that I was incorrectly charged for service that I never requested. They have no record of me ordering this service AND THEY HAVE NO RECORD OF ME USING IT. 
 
  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],  Re: Complaint # [redacted] Customer Information: [redacted]
[redacted]
[redacted] Daytime Phone: [redacted] E-mail: [redacted] New York Times Account: [redacted] We were unable to issue the refund back to the credit card, so a manual check for $25 was sent on 12/*/15.  We have reached out to [redacted] and explained the situation and asked that she contact us if it is not received within the next couple of weeks.

Dear [redacted],  Re: Complaint # [redacted] Customer Information:  [redacted] [redacted]
[redacted]
[redacted] [redacted] [redacted] [redacted] [redacted] Please be advised that this complaint was resolved...

as of 3/*/16.  We have processed a refund for $30 back to the credit card on file and informed the customer of the resolution. Best Regards, Oswald R[redacted] Customer Care Advocate [redacted] [redacted] [redacted] [redacted]