Kelley-Robb-Cummins Funeral Home

Have used Genz-Ryan for years Have requested Matt *** to do our Annual Plumbing inspection (plus any repairs needed) for last years Couldn't ask for a more knowledgeable, thorough and pleasant professional to represent their Company He is always on time and goes 'above and beyond' in providing service Couldn't ask for more!

Adam G was a great helpDid excellent work and explained the process and fixed the problem with the furnace humidifierA great asset to the company

I had an issue with my ACThere was a leak in the cooling lineThey came, looked at it, and presented me with a quoteThe cheapest was $and a one month warrantyI thought all their prices were high, but needed an ACI agreed to them fixing the AC for $1500, which was supposed to include a one year guaranteeThree days later MY AC is still not workingI ask if it's still covered and they said yesThe same guy comes out againI ask about any money back, since it didn't take the cure and he said no, they warned me about it being an old unit and not lastingWhich they did with the lowest serviceThey said nothing about it with the higher service levelSo the tech patched it againIt lasted another week and a half and quit workingGenz Ryan has refused to admit any wrong doing with the warrantySaid they warned me, and said the warranty only applies if I use them to replace the unit, then they would subtract that amount

Mike Bdid a great job getting our air conditioner workingHe was able to provide service on the same day that I called, which was much appreciatedHe explained everything along the way and answered all of our questionsHe was very knowledgeable and courteousI like that he presented different repair options, keeping in mind the financial aspect of the situation, which is not insignificantMike Bis wonderful! I would highly recommend him to friends and neighbors!

Had a great experience with the tech.Very professional and knowledge ableEfficient and cleaned up after .himselfHighly recommend

Jeremy from Genz-Ryan was courteous, helpful and very professionalI will definitely ask for him again if and when I need serviceA+ for him as a representative of your company!

Very professional, their team explained everything very well before and after installation of a new furnace and A/C Work was accomplished on time and without problems

I called Genz Ryan to service my AC, they found High pressure was going over units & compressor would shutdown automatically to protect itself
- few visits later they said Metering device(Cost $1170) was faulty & replaced itpressure still went over units & compressor w/d shut down
- They claimed compressor itself was bad & that it needed to be replaced and replaced compressor(additional $800)The high pressure still went over units & new compressor w/d still shut down automatically like the old one
- Then they claimed first replaced metering device could be bad & replaced metering device 2nd timeHigh pressure still went over Units & compressor w/d still shut down
- Then they said “My coils were bad & it would need to be replaced” for $I requested 2nd opinion from Horwitz
- Horwitz tech figured out in minutes that capacitor was the culpritThis capacitor is right in the front & had all bulged up/burnt outHorwitz T

Noah F from Genz-Ryan came out to my house regarding my water heater Courteous, extremely knowledgable and provided first class service My first experience with Gens-Ryan I will call them first next time because of Noah's professionalism

Professional and friendly

Had Noah Fout to the house and I was able to get a quick and easy quote and he was able to schedule same day serviceService was done in a timely manner and with great qualityThis place is pretty good and I would highly recommends

Pleasant, efficient, and did a very good job

We scheduled a service call on a Friday and found out we needed to replace our furnaceThere were no appointments available on Saturday, so they scheduled it for first thing on Monday morningThey provided us with space heaters to keep our home warm throughout the weekend (the temps got down below over the weekend) which was really nice! Tom *** and Chris *** came out to install the furnace and were amazingI work from home and they were quiet and respectful while in the basementOnce finished, they ran through everything with meIt was a great experience (other than our furnace going out of course)

I just wish to thank your company and service tech for their outstanding service
Very professional, and friendly

Alberto was very professional and thorough It was a pleasure to have him

Genz Ryan replaced a circuit board on my year old Carrier furnaceThey charged me $for the part and $for the laborCarrier has a year warranty on partsGenz Ryan gave me a $warranty discountI have called and e-mailed many times to speak to someone in management and no one ever calls backThere should have been no charge for the part and $labor charge for hours is outrageous

Very professional I was pleased with the A/C installation Ryan did for us

Tyler is very personable and knowledgeable Our air condition had three problems, and he presented us with multiple solutions to fix it and multiple options for purchasing a new system He took his time to answer all our questions - there were a lot of them - in a "no pressure" manner so we were able to make the best choice for us Tyler establishes rapport easily and knows his craft like he has been in the business for twenty years or more He is an excellent representative of your company

Johnny J was the service technician who came out to to service our A/C He not only did terrific work, but spent time explaining to me how the different parts of the system worked, and what to look for in the future as signs of potential problems I am a much more informed consumer and understand why certain actions are required I have NEVER had this quality of service for any product I would definitely recommend G-R to family and friends

I find that so many positive reviews on Revdex.com seems fishy Regardless, I would give this company rating of if I could It's not often I get ripped off, but they got me with an Air Conditioner repair With 90+ degrees outside after almost a week without air, I bought their pitch about all the things that are wrong with my AC and paid them almost $1,700! All I needed is a seal & recharge service, which usually runs around $ They told me I needed a new "Voltage Absorption" system and some other stuff and it sounded important IT DOES NOT EXIST See an ABC affiliate news report about the same ripoff: http://abc11.com/home/ac-repair-leaves-apex-homeowner-with-questions/2289963/