Kelley-Robb-Cummins Funeral Home

After calling the local gas company as our water heater was not working and being told they would be out in a week; I called Genz-Ryan; the person who took my call was eminently personable, explained their process, and took down all my informationJust as she predicted, I was called by Tom within minutes; he was at my house in minutes; professionally inspected my water heater and explained the situation to me; by in the afternoon they had installed a new water heater and we has hot water! I love these guys! They could not have been more professional, competent, respectful and fun to work with

have been a Genz/Ryan customer for over years and very pleased with employes , service and equipment provided

We had a water heater installed today and were very pleased with the serviceThe technician was speedy, friendly, and even had to run out mid-job to purchase the correct materialsWe were very happy with this service!

Zach showed up quickly on the day I called He was very clean and personable while assessing the situation He provided a full explanation of the issue and fixed it promptly I would definitely recommend Genz-Ryan based on my experience with Zach

I had an inspection of my air conditioner by Brent G
He was extremely knowledgeable and professional and I was very impressed

Great service with a smile Answered all my questions Willing to follow up within a few days to see if I had any more questions or concerns

My A/C tech was prompt, thorough and courteousMy A/C system was not communicating with my new furnace, and he reprogrammed to fix the problem

Zach *** came out to service our air conditionerHe was extremely professional and found that a mouse got into our voltage transition box in the condenserHe replaced the box after showing me pictures on his iPadThe air conditioner no longer makes strange noises and seems to be running like newHe answered all of my questions and I wouldn't hesitate to have him out againThanks Genz Ryan for the great servicePaul ***

On time, 100% transparentHad an Issue with condensation under the my furnaceZach Bfigured out the problem in no time

Noah was out today for a furnace tuneupHe was friendly, knowledgeable and very thoroughLots of great inormation

You will not find a better HVAC technician than Dan W Exceptional work!

Mike came out to install a thermostat we had purchasedHe not only was able to get an upgraded thermostat in, he explained what features would not work and whyHe went through the set up steps with meAND he talked with me about the water softener we had a consult set up for and helped me to order the right fit for our home and get an installation date scheduled a lot sooner that I expectedAmazing customer service!

Dave is very good about showing me and explaining the problemsI like the fact that I see choices (in this case it was the water heater) of prices

I had an issue with my ACThere was a leak in the cooling lineThey came, looked at it, and presented me with a quoteThe cheapest was $and a one month warrantyI thought all their prices were high, but needed an ACI agreed to them fixing the AC for $1500, which was supposed to include a one year guaranteeThree days later MY AC is still not workingI ask if it's still covered and they said yesThe same guy comes out againI ask about any money back, since it didn't take the cure and he said no, they warned me about it being an old unit and not lastingWhich they did with the lowest serviceThey said nothing about it with the higher service levelSo the tech patched it againIt lasted another week and a half and quit workingGenz Ryan has refused to admit any wrong doing with the warrantySaid they warned me, and said the warranty only applies if I use them to replace the unit, then they would subtract that amount

Genz Ryan replaced a circuit board on my year old Carrier furnaceThey charged me $for the part and $for the laborCarrier has a year warranty on partsGenz Ryan gave me a $warranty discountI have called and e-mailed many times to speak to someone in management and no one ever calls backThere should have been no charge for the part and $labor charge for hours is outrageous

Billy helped us to identify issues with our furnace and provided us suitable options for repair or replacementBased on options, we decided to place the furnace as well as the A/C compressorHe was able to get technicians to complete the work within two daysWe were very pleased with his services

Really enjoy the professional and great service they provide!!

Had Noah Fout to the house and I was able to get a quick and easy quote and he was able to schedule same day serviceService was done in a timely manner and with great qualityThis place is pretty good and I would highly recommends

Jason did a great job with all the issues surrounding a new furnace installPaid attention to detail, explained well and left with a clean house
Thanks much

Tyler is very personable and knowledgeable Our air condition had three problems, and he presented us with multiple solutions to fix it and multiple options for purchasing a new system He took his time to answer all our questions - there were a lot of them - in a "no pressure" manner so we were able to make the best choice for us Tyler establishes rapport easily and knows his craft like he has been in the business for twenty years or more He is an excellent representative of your company