Kelley-Robb-Cummins Funeral Home

Great communication and service!

Noah called and let me know when he was on his way to my house He spent over hours fixing my furnace and programming it He would explain to me about the programming as he did itHe told me about their filter delivery service Everything was great except I could smell cigarette smoke

Chris came in, job the job professionally and courteouslyImpressed with Genz-Ryan overallGood admin staff, good sales, and a good installer

After calling the local gas company as our water heater was not working and being told they would be out in a week; I called Genz-Ryan; the person who took my call was eminently personable, explained their process, and took down all my informationJust as she predicted, I was called by Tom within minutes; he was at my house in minutes; professionally inspected my water heater and explained the situation to me; by in the afternoon they had installed a new water heater and we has hot water! I love these guys! They could not have been more professional, competent, respectful and fun to work with

I had an inspection of my air conditioner by Brent G
He was extremely knowledgeable and professional and I was very impressed

Very professional, very polite and considerate of our needs We appreciated Zach and Monica so much that we certainly will request their friendly services and positive demeanor again We were very pleased to work together with them

We have had excellent service with this company
Our team member was very professional and had high integrity
Thanks Billie
Anna B

On Tuesday, 9/19,2017, Zach *** from Genz Ryan came to do an Annual check up on my furnacePutting on shoe covers before he entered my door made him stand outHe was polite, noted my arm in a sling and asked what happened? He discussed in detail what he'd be doing and made small talk during the processHe did find two small problems and discussed repairing now or waiting till future---NO pressureThis was great service I've had for years and recommend to othersThanx Zach Rose Ann

Loren Bfrom Genz Ryan Plumbing and Heating came to our home today to perform an annual furnace maintenance visit He always does a great job; he has been here a couple times before and is knowledgable, courteous and efficient He explains things and asks if we have any further concerns and never gives you "the bums rush" but makes sure that he has covered all of our concerns We appreciate his work ethic and his professionalism We requested him because he has impressed us in the past and he did not disappoint He is a valuable employee

have been a Genz/Ryan customer for over years and very pleased with employes , service and equipment provided

My A/C tech was prompt, thorough and courteousMy A/C system was not communicating with my new furnace, and he reprogrammed to fix the problem

Zach *** came out to service our air conditionerHe was extremely professional and found that a mouse got into our voltage transition box in the condenserHe replaced the box after showing me pictures on his iPadThe air conditioner no longer makes strange noises and seems to be running like newHe answered all of my questions and I wouldn't hesitate to have him out againThanks Genz Ryan for the great servicePaul ***

Pleasant, efficient, and did a very good job

Excellent experience with Jeff PInstallation TechHe arrived on time, was informative, and worked hard to get the job done in a timely manner

My air was acting up and tech was sent outWhile measuring voltage/amperage tells me my motor is fried even though is was runningdollars later with a new motor it is doing the same as beforeThen I am told it is a loose connection and there are other things that could be replaced and he says he is giving it to me for freeOnce again that same issue is happeningThird time out I am told that the only thing left is my control board and trying to be nice says I can order it online and do it myself or it would be another bucksWell I did order it and replaced it on my own but still want to know why Genz-Ryan replace a motor that was working?

On 2/27/I requested service on our thermostat One solution was offered: Whole Home Comfort Renovation No other solutions were offered Cost for the work was $1, In order to identify the value of the capital improvement for income tax purposes, I made three attempts to request an itemized receipt: (1) by responding to online feedback email (received no response); (2) by email customer service (received no response) and (3) by phone on 4/10/during which I was told they are a “flat rate” company and that they do not provide itemized receipts, and that Natalie would get back to me I did receive a phone message from Natalie on 4/18/ Her message was simply to state they are “flat rate” company and have been for a long time On 5/11/I then sent a letter detailing my contacts with the company in an effort to get the itemized receipt and why I wanted it In the letter, I also let them know I did an online search and found the thermostat on the Honeywell website

Great service and friendly representative Would recommend this company to anyone looking for good reliable products and service

Had a water heater start leaking Called in the morning, great customer service attitude, Joel came out same day, very nice, professional Explained options and took time to show me operation of new unit Thanks again!!

We called Genz Ryan for what we thought might be $500-$Some irregularities were found and we ended up with a $10,bill which we were not expecting days before ChristmasThe plumbers were great explaining and providing rationale for why replacements were needed (company out of business = no parts and rotten pipes in the floor), making us feel comfortable with authorizing the workI think the plumbers involved felt badly, too, but were very professional al along the wayWe were quite shocked but it was necessary workWe appreciate the quality of the work and their help!

Joe and Nate did a great job on the removal and install of our old and new furnace/AC system They worked in a timely manner, cleaned up after themselves and explained the new system in detail I did have to have someone come back the next day for a very minor water leak in one of the exhaust pipes, but that too was fixed promptly and to our satisfaction Thanks again