Keto Burn Xtreme Reviews (%countItem)
Keto Burn Xtreme Rating
Address: 10028 S Church Ave Ste 18827, Tampa, Florida, United States, 33629
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Read the small print if you can find it. Very deceptive advertising. No return instructions. We disputed this with our credit card and are waiting for the results. Do not be tricked into their deceptive claims.
This is a Diet Scam Company. You get a bottle of Keto Burn Exteme then they add on a second bottle of Detox Burn Extreme for 13.66. At no time do they tell you they are signing you up for a 14day trial in which they will then change you the remaining amount of the product which ends up being $179.66. They charge this amount a month later then telling you you missed out on the right to cancel and get your money back. I didn't use the product so they want you to not only ship it back but, charge a $37 restocking fee. So they can resell the product, get your initial $13.66, $37 more to restock and you pay shipping for nothing. Rip off scammers. Adds up per person they scam. If you had used the product you would be out the additional $179.66 & have to cancel a full program they sign you up for $200 a month. Crooks!!!
SCAM!!!!! DO NOT ORDER!!!!!!!!!!!!
As with the others listed below, I got scammed out of $89.84!!!!!!!!
The website I ordered from said NOTHING about calling to cancel in 14 days!
Emailed them and was told to call their Customer Support which was a total joke!!!!!
Very poor business practices that they have to trick customers to get more money.
If the product was so great, they wouldn't resort to running a scam like this, and they
Would take care of their customers!!!!!
0 STARS, I FEEL COMPLETELY CHEATED!!!!
I responded to an advertisement of a free trial of keto burn xtreme and then my credit card was charged and I received a second batch without ordering
I responded to what I thought was a free trial of keto burn extreme and the company must have signed me up to get an auto shipment of the stuff and my credit card was charged without my consent. I didn't even use the first batch yet and certainly did not sign up for autoship of it! I can't find the company website or a contact. They cleverly leave out any kind of information when shipping the product.... no invoice or any information on how to return it.
I want to be able to return this unwanted shipment and get a total refund and have any autoshipments stopped. They were unauthorized!
Hello ***,When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Keto Burn Xtreme and Detox Burn Xtreme if you do not call to cancel and return the product.Your trial started when you ordered the products on (02/09/2019) which you paid shipping and handling fees of $4.95 and $5.95. Your trial ended on 02/25/2019, in which we didn't receive any call from you thus, your account has been kept active. You called us today (04/22/2019) with the bank representative on the onther line, as per agreement you may return the recent supply and the CSR pocess partial refund for Keto Burn Xtreme $40.00 and Detox Burn Xtreme $40.00. Once we receive the return package, we will issue the refund for the remaining amount.Rest assured, the account is cancelled and you won't receive any further charges. If you have further questions or concerns, please feel free to call us at X-(XXX) XXX-XXXX.Thank you
They advertised as a Shark Tank product that worked. $4.95 for Keto Burn Xtreme. The other product was Keto DeTox $5.95 to try. They didn't work.
I ordered for $4.95 and $5.95 for both bottles at $10.90. It didn't work. Next thing I know I am being billed for $89.82 and $89.84 for the initial bottles. When I received a second order in February 2019 I called the company and my bank to send the product back and be credited. I didn't know that they were going to charge me for the first set. I thought the $10.90 was all I would be charged. When I sent the second set of product back the kept $38.00 and charged me $179.66 for the product that should have been $10.90. My bank will not take it off. I would not have ordered this product if it was not endorsed by Shark Tank and if it was $179.66. The product does not work and I explained that to the company in Tampa when I called. Please help me get my money back from this company.
I would like a refund of all monies they took from my account. The product did not work and they falsely advertised the product
Hi ***,To help you with the charges on your account, we can issue a full refund once we can confirm a that the dispute on the charges is withdrawn. I know this is not likely ideal but we have to make sure any cases pertaining to the charges are closed in order for us to refund any charges and make sure no double refunds are processed. If you could kindly contact our support team with your bank on the line to confirm with your bank that the dispute is withdrawn, they can process the refund on the charge that was billed to your account (for the charges on 01/03/2019).Rest assured, I have placed notations in your account regarding this. We apologize for any inconvenience, please call us with your bank. You may call us at (800)283-6429.Thank you
(The consumer indicated he/she DID NOT accept the response from the business.)I called the 800 number that was provided in the company response and they will not reverse the 1/3/2019 charges. The 2/3/2019 charges were partially reversed, but they kept $38.00 of the amount so that was left on my bank card. I would like the 1/3/2019 charges of $89.84 and $89.82 taken off my account. This product does not work and it was advertised as a Shark Tank backed item. Please help
I was charged for something I did not agree to purchase.
I ordered a free sample of this product and then was charged the following month for a product I did not agree to be charged for. I tried to contact the company and find out what the charge was for, but the email does not go anywhere or send even an auto response; and the phone number provided just rings and rings. I have not been able to talk to anyone or leave the company a message. I did not agree to monthly billings and I cannot reach anyone to cancel or refund me for the charges I have already received.
I would like a full refund for the charges I received. I have already sent back the supplements they shipped to me by rejecting the delivery since I cannot get anyone to answer my questions at the company. I just want the charges refunded back to my credit card and all of my information removed from their system to avoid any future problems.
Ms.Your trial started when you placed the order on 2/21/2019 and ended on 3/9/2019 in which we didn't receive any call from you thus your account has remained active and charged you for another month's supply of the products. https://www.tryketoburnxtreme.com/https://www.tryketoburnxtreme.com/terms.phpWe want this matter resolved for you. We have processed a refund for $89.84 and $89.82 for the charges on March and April.Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.Rest assured, the account is cancelled and you wont receive any further charges. If you have further questions or concerns please feel free to call me directly at 813-518-8855 my name is Jesse and I am here to help!
Advertised as just pay for shipping. Said nothing about future payments even on website. Only on terms and conditions in tiny print at bottom of page
In March I ordered their product and it said nothing on the website or on my receipt about it being a 17 day trial. In April I got charged $39 and $38 and they refuse to refund me my money at all. They say it is discretely on the website but it is not. You have to scroll to the very bottom of the page and click the very small terms and conditions button to be able to see anything about future payments. That should be on the webpage itself that, that product is a trial. They are scamming people out of money and refusing to refund their money.
I want them to refund the money they took from me. They need to change the way they are running their business because they are scamming people so they need to change their webpage to inform people it is a trial offer and that they will be charged after 17 days.
I contacted the company once more to tell them that since they refuse to try to help solve the problem I reported them to Revdex.com and they sounded panicky and said I should have seen the message on the page right where I clicked to purchase for the 2nd page and I said "No! That message was no where to be seen!" And he said "hold on I will talk to my manager" and came back and said that they would issue me a full refund of both the 38 and the 39. I tried to tell them I never seen any message the first time I called but it took me telling them I reported them for them to issue my refunds. I got my refunds within the next day or so.
I was expecting to get my free trail, shipping paid by me and be done. Last week I was charged $89.00 from KetoBurnXtreme for a product I didn't order
I ordered KetoBurnXtreme Weight Lose pills last month (shipped on 3/22/19) shipment number (XXXXXXXXXXXXXXXXXXXXXX). I ordered by my Visa card; one month supply of KetoBurnXtreme pills. The shipping was $4.95. I saw my bank statement online; 04/08/2019 Point Of Sale Withdrawal GOODORGANIXLEAN.CO 833-x4652 FLUS for $89.84 .
I did not agree to this payment and did not receive nor ask for any subscription!
I am demanding a refund from the company (100%) as this was fraud. The ad said risk-free, free trial. Although it seemed to good to be true, they advertised it as free. 100% refund and my information removed from their list; I want no further dealings with their company.
Mrs.,When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Keto Burn Xtreme, if you do not call to cancel and return the product.https://www.tryketoburnxtreme.com/https://www.tryketoburnxtreme.com/terms.phpYour trial started when you ordered the products on 03/22/2019 which you paid shipping and handling fees of $4.95. Your trial ended on 04/07/2019, in which we didn't receive any call from you thus, your account has been kept active. We have cancelled your account and as a ONE TIME courtesy, we have refunded you back $89.84 without the need to return any of our products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.Rest assured, the account is cancelled and you wont receive any further charges. If you have further questions or concerns please feel free to call me directly at (800) 283-6429. My name is Jesse and I am here to help!
I was billed twice from this company without authorization. First amount for $ 89.84 on 4/10/2019, and the second amount for $ 89.82 on 4/11/2019
I responded to an on-line advertisement for the Keto Burn Xtreme trial product. I agreed to pay only for shipping cost of $4.95 on 3/23/2019. After I placed the order they displayed an advertisement for a Detox product for $5.95. Not seeing the very fine print, I did not click the link to not receive this product. I didn't want the detox product but I saw no way to cancel my order. The next day, 3/254/2019, I made a second order for the Keto Burn. for $$4.95 for shipping.
I received the products. On 4/9/2019 I got an alert from my Credit Union concerning two charges for $89.82 and $89.84 from Trimtimedetox com and Trimtimeleanfire. My credit union asked if I authorized these transactions. I did NOT authorize these transactions. I have filed a dispute through my credit union and as of now it has not been settled.
I want to be refunded the amounts of $89.82 and $89.84.
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the bottles if you do not call to cancel and return the product. You will automatically be enrolled in a monthly shipping until you call and cancel your account. https://www.tryketoburnxtreme.com/terms.phpYour trial started when you ordered the products on 03/23/2019 which you paid a shipping and handling fee of $4.95 (Keto Burn XTREME) $5.95 (Detox Burn XTREME) Your trial ended 04/09/2019,in which we didn't receive any call from you thus, your account has been kept active. We have cancelled your account today and there has been no further charges on your account under Keto Burn XTREME brands. We can issue a full refund once we can confirm a that the dispute on the charge is withdrawn. I know this is not likely ideal but we have to make sure any cases pertaining to the charge are closed in order for us to refund any charges and make sure no double refunds are processed. If you could kindly contact our support team with your bank on the line to confirm with your bank that the dispute is withdrawn, they can process the refund of $89.82 and $89.84 (for the charge on 04/09/2019).Rest assured, I have placed notations in your account regarding this. If you have any other questions please contact our customer service department at?1(800) 283-6429.
(The consumer indicated he/she ACCEPTED the response from the business.)It will give me my money back.
I purchased a trial version of their product unaware that they'd signed me up for a monthly charge. When I contacted the business they didn't refund
I purchased this product as a trial version not aware that they had signed me up to keep receiving the product. They charged me $90 twice so that's a total of about $180 without my authorization. The product didn't work so I called to cancel after seeing these charges on my mastercard and they would only credit me some of the amount and said I'd have to pay the $60 because I didn't cancel in time. I am disputing this and want the $60 refunded to me as I feel like this is a scam.
I want a refund for the $60 that they refused to credit me. I never received the product either that they billed me for.
Ms. When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the bottles if you do not call to cancel and return the product. You will automatically be enrolled in a monthly shipping until you call and cancel your account. https://www.tryketoburnxtreme.com/terms.phpYour trial started when you ordered the products on 03/21/2019 which you paid a shipping and handling fee of $4.95 (Keto Burn XTREME) and $5.95 (Detox Burn XTREME) Your trial ended on 04/07/2019,in which we didn't receive any call from you thus, your account has been kept active. We have cancelled your account when you called last 04/11/2019 and there has been no further charges on your account under Keto Burn XTREME brands. You had also agreed to the refund total amount of $120 by the time you call to cancel and talk to our representative.We want this matter resolved for you. We went ahead and refunded the remaining amount total of $59.66 to get the full refund that was charge in your account without any more requiring you to return any products. The amount will reflect back to your account in 5-10 business days depending on your banks processing time.Rest assured, I have placed notations in your account regarding this. If you have any other questions please contact our customer service department at?1-(800) 283-6429
I ordered Keto Burn Extreme for my wife after watching an infomercial, that stated that you only pay $4.95 for the item with free shipping. When the order arrived it included Detox Burn xtreme I did not order this item. The box did not include instructions on how to use the item, she had to google it to see how to take it. In March they charged my credit card $89.84 & $89.82 for these 2 items. I did not authorize these charges. Then In April they once again charged my credit card for $179.66. When I called Keto Research on April 15, 2019 to ask about these charges I was told that I had read the shipping and charges information on their website before ordering the item. Finally they refunded me for one month but not for the month that is currently in the mail to my home. They said that they will not refund me my $179.66 even if I return an unopened box. THIS IS A SCAM STAY AWAY FROM IT.
I received the product and it started it immediately. It made me sick to my stomach and I threw it out. I emailed them, called them, they were rude.
I have a weight problem and it makes me severely depressed. I saw ads on this product, Keto Burn Xtreme. I decided that a free trial wasn't going to hurt. After about 3 days taking it, I started to get really sick. I couldn't keep anything down, I was constantly having diarrhea, and even the taste of water was off. I decided to stay home and rest while my fiance took care of our son and our business. I stopped taking the product as soon as I got sick and tossed it out.
I check my emails constantly and always check my bank account before making a purchase. I noticed my account was -$115 in the negative. I immediately went down to my bank to dispute the charges. It turns out I had to get a new bank card and my bank suggested I email Keto Research Labs to find out what was going on, so I did.
I don't get a reply from them until 12:45am via email saying they have cancelled my account and that I was charged $180 for the product because I didn't cancel my "subscription." They told me to call them and they would talk about the charges over the phone. I called the number provided and spoke to a female over the phone who didn't speak very clear English. I gave her my information and she then put me on hold where the connection wasn't that great. After she came back on the line, she asked me for my information again. I got irritated because I had just given her this information and she acted like she couldn't understand me. Even though I spoke clear English.
She then started to give me options: 1) I could send back the product if it were sealed. I told her in the beginning that I had opened the product and started to take it. Didn't seem she listened to me at all. I got so angry, I told her in a raised voice that it made me sick to my stomach, how did she not hear me when I told her it was already opened. She then proceeded to put me back on hold so I'd "calm down." After about 10 minutes she came back on the line. She then proceeded to ask me if "I was calmed down" and then proceeded to talk to me like I was a small child; I'm almost 30. 2) She would refund me $120...I admit I didn't like that one bit and was surprised she even agreed to refund me that much. That company still got to keep $60. After all was said and done, she tried to offer me discounted product...I told her "No, I won't be having anything else to do with that shoddy product." And hung up.
My point is this. A company like this takes advantage of others who have weight problems and cannot lose it properly. People who have trouble losing weight like myself and many other people across the world. There were promises of this product working mere days after you start taking it. All it did was make me sick and bedridden. I honestly don't think people like that should be allowed to get away with something like this; or be allowed to prey on heavy people like myself. It wrong. Heck, I'm not even as angry with the customer service aspect. Did she provide good customer service? Absolutely not, not by a long shot.
All in all, I would like them to be handed some kind of punishment for this kind of behavior.
I honestly just want them to be shut down or some other kind of punishment.
Ms/Mr., When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the bottles if you do not call to cancel and return the product. You will automatically be enrolled in a monthly shipping until you call and cancel your account. http://www.tryketoburnxtreme.com/ www.trydetoxburnxtreme.com Your trial started when you ordered the products on 03/22/2019 which you paid a shipping and handling fee for $4.95 Keto Burn XTREME and $5.95 Detox Burn XTREME. Your trial ended on 04/08/2019, in which we didn't receive any call from you thus, your account has been kept active.We have cancelled your account when you emailed last 04/09/2019 and since you called last 04/10/2019, the previous representative offered you a courtesy credits of $120 which is $60 per battle and you accepted the offer. We want this matter resolved for you. We went ahead and process the remaining for $29.82 and $29.84 a total of $59.66. The amount will reflect back to your account in 5-10 business days depending on your banks processing time.If you have any other questions please contact our customer service department at? 1-813-600-3638
(The consumer indicated he/she ACCEPTED the response from the business.)This is information that the female I spoke to already told me. The reason I am not accepting their response is because they are not holding their representatives accountable for the poor customer service they provide. Treating your customers like children and speaking to them like you would a child is in no way acceptable. Being fat-shamed without actually saying those exact words is one of the most horrible feelings. Being told that "you should have done this or your should have done that" is wrong. The female I spoke to didn't even tell me her name like most places do when you speak to their customer service department. I will NOT be treated like a child by a strangerI will NOT being fat-shammed by a stranger &I will NOT be treated like I don't matter.Millions of people around the world today have problems with their weight. Whether it be an eating disorder, pregnancy weight, diabetes, anti depressants, depression, or the fact that they may not be able to get up and try to make their lives better. This doesn't mean strangers can sit behind a computer screen and inadvertently make fun of others and treat them like *** with *** customer service.I myself have worked many jobs where I was front and center and helped people by providing good customer service. It's what brings people back to an establishment. The female I spoke to, she did not have any good customer service qualities. And honestly, you need to make a good first impression. She did not. Not by a long shot.Overall, the customer service quality is absolutely dreadful and needs A LOT of work. I have friends who were going to give this product a try; and now I will be telling them not to. That it isn't worth the almost $200 you get charged.Also to add one more detail, the female I spoke to said the "free trial" started the day I placed the order. It took almost 2 weeks to get to me. How is that fair period? How is that legal? How is that moral?
money was taken out of my account without my knowledge. I never signed up for a renewal. I am disputing this with my bank and want to warn others.
04/08/2019 $89.84 taken out of my account. I did not sign up for this. When I call the company number I sit on hold, no representative. I tried emailing and it came back undelievable.
to have my money refunded. To have no further transacations taken from anybody with out their consent!
Ms/Mr., When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the bottles if you do not call to cancel and return the product. You will automatically be enrolled in a monthly shipping until you call and cancel your account. http://www.tryketoburnxtreme.com/ www.trydetoxburnxtreme.com Your trial started when you ordered the products on 03/22/19 which you paid a shipping and handling fee of $4.95 for Keto Burn XTREME and $5.95 for Detox Burn XTREME. Your trial ended on 04/07/2019, in which we didn't receive any call from you thus, your account has been kept active.We want this matter resolved for you. We went ahead and cancelled your account under Keto Burn XTREME Brands to avoid any future shipment and charges on your account and aside from that, we also refunded you the full amount of $89.84. The amount will reflect back to your account in 5-10 business days depending on your banks processing time.If you have any other questions please contact our customer service department at?1-813-600-3638
(The consumer indicated he/she ACCEPTED the response from the business.)AS I am happy that they are refunding my money ( although it cost me $74 in over draft fees) they should have to put on the advertisement that you must cancel additional shipments. I did not see that on there or I would not have even done it. And after reading what others are writing about this company- it happens to many people and often! It dies not say this is a trial membership AT ALL! Shame on them!This is obviously how they take advantage of people.
Was advertised as free trial
But was billed 89.00 the next
Month
Paid for S&h on March 22 with debit card
Refund of money I was charged
Ms/Mr., When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the bottles if you do not call to cancel and return the product. You will automatically be enrolled in a monthly shipping until you call and cancel your account. http://www.tryketoburnxtreme.com/ www.trydetoxburnxtreme.com Your trial started when you ordered the products on 03/22/19 which you paid a shipping and handling fee of $4.95 for Keto Burn XTREME and $5.95 for Detox Burn XTREME. Your trial ended on 04/07/2019, in which we didn't receive any call from you thus, your account has been kept active.We have cancelled your account when you called last 04/08/2018 and the previous representative tried to explain you the reason why we charged your account for a full amount of $89.84 but you did not let the representative talk. On the same date that we cancelled your account, the previous representative process you directly the full refund of $89.84 there has been no further charges on your account under Keto Burn XTREME brands.If you have any other questions please contact our customer service department at?1-813-600-3638
This company is a scam They have an on line sight which states they will sell you a bottle of keto burn extreme for free but charge only a 4.95 fee. When you type in your credit card inf. they put in without permission another fee for 5.95 for a detox. Then your computer screen will not let you delete that unwanted bottle of junk. There was no bill coming up on my screen. But there was a charge on my credit card for 10.90. I called credit card company they gave me there phone number. I called them and told them I did not order the 5.95 detox bottle and I wanted it cancelled they were rude and said they might not be able to cancel it. Then I told them I had just called the cc company to dispute it. Then they hung up on me. I then e-mailed them and told them to cancel it and that I contacted my cc company about a dispute. I didn't want to have to get a new cc. They e=mailed me back and said the 5.95 would be cancelled. It was. That happpened 3/22/19. I thought it was over, but today 4/8/19 I checked on line by credit card purchases and they charged me 89.84. Without my permission I was told by cc company it was a scam to charge me montly. I had to cancel my card today and wait to receive a new one. Please try to stop these creeps from scamming people.
Product_Or_Service: 3/22/2019
Order_Number:
Modification/discontinuance of I want these people stopped from scamming people. Put them out of business as they should be shut down and arrested.
Ms.
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the bottles if you do not call to cancel and return the product. You will automatically be enrolled in a monthly shipping until you call and cancel your account.
https://www.tryketoburnxtreme.com/terms.php
Your trial started when you ordered the products on 03/22/2019 which you paid a shipping and handling fee of $5.95 (Detox Burn XTREME) $4.95 (Keto Burn XTREME Your trial ended 04/08/2019,in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account for Detox Burn XTREME when you called last 03/22/2019 and You had also agreed to refund the shipping of $5.95 by the time you call to cancel and talk to our representative.and Now we also cancelled the account for Keto Burn XTREME.And there has been no further charges on your account under Keto Burn XTREME brands.
We want this matter resolved for you. We went ahead and refunded the full amount of $89.84 for the recent charge processed without any more requiring you to return any products. The amount will reflect back to your account in 5-10 business days depending on your banks processing time.
Rest assured, I have placed notations in your account regarding this.
If you have any other questions please contact our customer service department at? 1(800) 283-6429 .
(The consumer indicated he/she DID NOT accept the response from the business.)
They said it was in the location where I ordered only the 1 free bottle of keto burn a chage of 4 .95 only there was no place on the screen that they would charge 5.95 for something else also no place did it say I would have to call them so I wouldn't be charged 89.84 for a monthly charge on my credit card. Now they credited the 89.84 back to my credit card that the bank for the credit card cancelled that card on 4/8/19. I have a new credit card number now so the charge went through on the old cc # because it was pending. Now I have to call Bank of America again to get the money off the cancelled card.
Ms.
The amount of $89.84 that was processed to your previous credit card will reflect back to your new credit card in 5-10 business days depending on your banks processing time and for further information please call the bank.
I received a credit on my credit card today by the bank of america they put it for a credit for fraud so I guess it is over. Whatever you have to do to close it out. Thanks for your help.
I was charged for an item I never received. I was told I would receive a full refund, and I have yet to receive it.
I ordered the product on 3/1/19. Per USPS, the product was shipped on 3/2/19. They apparently have a policy that if you don't return the product within 2 weeks, they charge you $89.84 for the product, plus $4.95 for shipping. I did not receive the product until 3/19/19, which was after their 2 week policy. I called and was told I would be issued a partial refund of $40 that day, and the rest would be reimbursed once I sent the item back. I sent the item back that same day, unopened, and have yet to receive the rest of my money back.
I want the $54.79 back that they still owe me.
Ms. When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the bottles if you do not call to cancel and return the product. You will automatically be enrolled in a monthly shipping until you call and cancel your account. https://www.tryketoburnxtreme.com/terms.phpYour trial started when you ordered the products on 03/01/2019 which you paid a shipping and handling fee of $$4.95 (Keto Burn XTREME) Your trial ended on 03/18/2019 , in which we didn't receive any call from you thus, your account has been kept active. We have cancelled your account when you called last 03/19/2019 and there has been no further charges on your account under Keto Burn XTREME brands. You had also agreed to the refund of $40 by the time you call to cancel and talk to our representative.We want this matter resolved for you. We went ahead and refunded the remaining amount of $54.79 without any more requiring you to return any products. The amount will reflect back to your account in 5-10 business days depending on your banks processing time.If you have any other questions please contact our customer service department at?1-(800) 283-6429
(The consumer indicated he/she ACCEPTED the response from the business.)The money has finally been reimbursed
My product was opened upon arrival. I contacted the company, they refused to issue a new bottle of pills. They still wanted to charge my account after the "free trial" despite me not being able to initiate the trial.
Company is very fraudulent and will not let you cancel subscription via phone before getting charged.
On February 19 2019, an order was placed just to cover shipping cost for two bottles. Soon to find out I was entering a subscription as that was hidden, even though it stated Free and easy with no hidden gimmick to loose weight. Very misleading. So order was placed on Feb 19 but got another charge on March 11 2019 for $89.84 and $89.82 that is less than a month from initial purchase date. Seem like within 2 weeks. I called on March 2 to speak to a representative but no one answered, since I had suspicion. Called again on March 14 (twice) to discuss about getting a refund since multiple attempt was made to cancel but had no response. I have been getting no one to respond in order to get a full refund since I have not received any products.
Ensure subscription is canceled, there will be no more charges and to get a full refund for the amount: $89.84 and $89.82 a total of $179.66 which made my bank account negative with charges but only asking for initial charges to be refunded.
Mr., When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the bottles if you do not call to cancel and return the product. You will automatically be enrolled in a monthly shipping until you call and cancel your account. http://www.tryketoburnxtreme.com/ www.trydetoxburnxtreme.com Your trial started when you ordered the products on 02/17/2019 which you paid a shipping and handling fee of $5.95 for Detox Burn XTREME and $4.95 for Keto Burn XTREME. Your trial ended on 03/05/2019, in which we didn't receive any call from you that is why on 03/06/2019 we tried to charge you the full amount of the products but it did not go through, on the second attempt which is on 03/09/2019 you are successfully charge for the full amount of the products. on your complaint, you've mention that you did not receive the products, we can provide you the tracking number so that you can communicate also with the USPS XXXXXXXXXXXXXXXXXXXXXX, on the USPS it showed that the products was successfully delivered on February 25, 2019 at 3:55 pm In/At Mailbox.We want this matter resolved for you. We went ahead and refunded the full amount of $89.82 and $89.84 a total of 179.66 and cancel your account under Keto Burn XTREME brands. The amount that we successfully process will reflect back to your account in 5-10 business days depending on your banks processing time.If you have any other questions please contact our customer service department at?1-813-600-3638
Cancel my order and was not refunded entire amount.
I called to cancel my order on the 17th day of my trial period. Would not refund my entire amount but only credited 40.00. Less that half paid. Said I had a 17 day trial period from date of order, which was 3/17. I received it 3/24/ but then said I had to cancel before the 17th day.
I want a total refund which would be an additional $49.32. Also, STOP with the underhanded, double-talk and misleading consumers.
Ms/Mr., When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the bottles if you do not call to cancel and return the product. You will automatically be enrolled in a monthly shipping until you call and cancel your account. http://www.tryketoburnxtreme.com/ www.trydetoxburnxtreme.com Your trial started when you ordered the products on 03/19/2019 which you paid a shipping and handling fee of $4.95 for Keto Burn XTREME and $5.95 for Detox Burn XTREME. Your trial ended on 04/04/2019, in which we didn't receive any call from you thus, your account has been kept active. We have cancelled your account when you called last 04/05/2019 which on the same date also you agreed and accepted to keep both products for a price of one and a refund of $40. on that date (04/05/2019) that we cancelled your account and there has been no further charges on your account Keto Burn XTREME brands . We want this matter resolved for you. We went ahead and refunded the remaining amount of $49.82. The amount will reflect back to your account in 5-10 business days depending on your banks processing time. If you have any other questions please contact our customer service department at? 1-813-600-3638
ordered a few products on 3/22/19 was charged for the products and have never received products
Product_Or_Service: weight loss
Order_Number:
Other (requires explanation) wish to have refund, had to change credit card number due to further charges from scam or fraud from this company
Hello Mr.Based on our records, the products were delivered to your address at *** Lenoir City, TN 37771 US on 04/02/19. Here is the tracking number for your reference:(USPS) XXXXXXXXXXXXXXXXXXXXXXYour concerns are very important to us. At anytime you may reply to this thread with your callback number and the best time we can call or you may also contact us directly at 1-813-600-3638 from 12NN - 12MN so we can assist you with your concern and resolve this with you immediately. Rest assured, I have placed notations in your account regarding this.
(The consumer indicated he/she DID NOT accept the response from the business.)Product was not delivered on 04/02/2019