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Keto Burn Xtreme

10028 S Church Ave Ste 18827, Tampa, Florida, United States, 33629

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Keto Burn Xtreme Reviews (%countItem)

I'm trying to return the product and get my money back but they refused to give me their address to let me return it,they scam me
Keto Burn Extreme($49.84)it was charged on my visa debit card.They said it was free trial but they still charged me $49.84 and I contact them but they are so rude.And refused to give me their address information I just want my refund back.

Desired Outcome

Company contact number 833-825-4607

Keto Burn Xtreme Response • Jul 24, 2019

Ms.,

When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Keto Burn Xtreme if you do not call to cancel and return the product.

https://www.tryketoburnxtreme.com/
https://www.tryketoburnxtreme.com/terms.php

Your trial started when you ordered the products on 5/23/2019 which you paid shipping and handling fees of $6.84. Your trial ended on 6/8/2019, in which we didn't receive any call from you thus, your account has been kept active.

You had called to cancel on 7/22/2019 and your account had been refunded for $10 as partial for returning the product.

We do not normally do this but as a ONE time courtesy we have refunded the account $39.84 today 7/24/2019. You should receive see a refund on your account within 3-5 business days.

If you have any further questions or concerns please feel free to call me directly at 813-518-8855 my name is Jesse and I am here to help!

Customer Response • Jul 24, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
First of all I called and cancelled my free trial on first week of June not July 22.I called back again to check on the status of my cancellation because they still charged me for the bottle of$49.84 but when I called they're very rude to me on the phone.She even told me to throw it away the product because she doesn't want it back and she will not going to give me a refund.And I tried to explain it to her I didn't even open the bottle yet still in the plastic sealed.But she was so unprofessional to answer me back.She even asked me is it not you just called earlier and we already told you we cannot give you a refund back! What kind of customer service is that? I was very disappointed and I feel like crapped.This is the first and last I ordered from this company never again will not recommend this to others.Now I know why they have so many bad reviews.

Keto Burn Xtreme Response • Jul 26, 2019

Hello ***,

We were able to process the refund for $49.84 on 07/24/2019 back to your account.

Your account was already cancelled and refunded. Rest assured, you will no longer receive future charges and shipment from us.

Thank you

Customer Response • Aug 06, 2019

Thank you so much for your time and help resolving this matter of issue with this business company( Keto Burn Extreme)They finally refund my money back after multiple times I contacted them it takes more than a month but it's ok, I learned my lesson not to believe when they say "Free trial" and only pay for the shipping.Thats how they got my card number.Never trust company or anything say Free trial...

Thank you

I signed up for a free trial and apparently am now part of a subscription that I am trying to cancel but phone and email provided are bad.

My confirming order is for $13.66 with no reference or mention of a renewing monthly subscription and no dollar amount for that. I have since been charged two amounts of $89.92 on the 18th of each month. The order confirmation has an email and phone number. The website which is purportedly for customer support takes me to a website unaffiliated with Lifecleanse. The phone number does work, but the woman that answered (when someone actually answered) claimed to not be able to hear me, although several times I called she didn't even wait for an answer before stating she couldn't hear and was hanging up the phone.

Desired Outcome

Cancellation of the "subscription" and no further contact by the company.

Keto Burn Xtreme Response • Jul 22, 2019

Ms.When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Keto & Detox Burn Xtreme if you do not call to cancel and return the product.https://www.tryketoburnxtreme.com/https://www.tryketoburnxtreme.com/terms.phpYour trial started when you ordered the products on 3/29/2019 which you paid shipping and handling fees of $6.84 & $6.82. Your trial ended on 4/16/2019, in which we didn't receive any call from you thus, your account has been kept active. You had called to cancel on 7/20/2019, rest assured no further charges will be taken out from you account.We do not normally do this but as a ONE time courtesy we have refunded the account $89.84 & $89.82 today 7/22/2019, you should see a refund on your account within 3-5 business days. If you have any further questions or concerns please feel free to call me directly at 813-518-8855 my name is Jesse and I am here to help!

Customer Response • Jul 23, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)The trial included two separate products but only one order confirmation number. When I called on 7/20 (and only after stating that I had reported to Revdex.com) did I get a response and agreement to cancel. But, only one product was cancelled. I made clear both should be cancelled, and each was for $89.94 that is being taken monthly from my account. I need to confirm that both products (again, there is only one confirmation number for both products) are being cancelled and there will be no further charges.

Charged my debit card for a product that was advertised as a "Free 30 day supply."
On June 30, 2019, I responded to a Facebook add for a "Free 30 day supply of Keto Burn XTREME," with only a shipping charge of $6.84. The company charged my debit card for the $6.84, and then yesterday, debited by bank account for $89.84. I went to my bank to get the charge reversed and they called the company with me. The customer service rep stated that the "product is not free and if you do not cancel within 14 days, we charge you for the product, which is the $89.84." I told him that I did not want the product and he offered to refund $35.00 today, there would be at $15.00 restocking fee, and I would have to also pay shipping to return the product, and then they will put $35.84 additional back into my account after they get the product. Oh, not to mention, I got an overdraft fee in my bank account as I was not expecting this withdrawal, and it overdrew my account for $30.00. So, all told I am at a current loss of $126.68 not including the so called refund that will be back in my account in 5 - 7 business days. I am not holding my breath though. What an incredible scam. Someone ought to sue these guys, and if they do, I am on the band wagon!

Desired Outcome

A full refund of the $89.84, plus the $30.00 overdraft fee that occurred last night as a result of the fraudulent charge, and the original $6.84 back for a total of $126.68. And, I will not be sending the product back as I am not paying for shipping again to send it back. Since there is a $15.00 restocking fee, I would settle for keeping the product, and waive the $30.00 over draft fee caused by their deceptive practices as that would cover both the return shipping fee and the restock fee.

Keto Burn Xtreme Response • Jul 19, 2019

Hello ***,When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Keto Burn Xtreme if you do not call to cancel and return the product.https://www.tryketoburnxtreme.com/https://www.tryketoburnxtreme.com/terms.phpYour trial started when you ordered the products on 06/30 which you paid shipping and handling fees of $4.95. Your trial ended on 07/16/2019, in which we didn't receive any call from you thus, your account has been kept active. You had called to cancel on 07/18/2019 and your account had been refunded a ONE TIME courtesy credit of $35.00 as a partial refund since you will return the sealed product.Since we haven't receive the returned shipment yet, as courtesy we went ahead and process the remainder refunds for 54.84 for the recent charges. We assure you your account has been cancelled no further charges will be taken out from you account.Thank you!

Customer Response • Jul 27, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)The business has refunded all of the money back to my account. To the Revdex.com, once again, thank you for your assistance with this. To the business, I do hope in the future that this business is more transparent with their business practices, such as removing the words "Free, just pay shipping and handling," in the advertising. When you have the consumers interest at heart and want to have loyal and appreciative customers, deceiving them is definitely not the way to begin a business relationship!

This product is advertised as a free sample for 30 days. My account was charged $180 for the free sample after 14 days.
I ordered a free trial of Keto Burn Xtreme on 7/2/19. At that time a second product was immediately added to the order and charged my debit card when I clicked the button to view the product information. This was only a $6 charge for each bottle's free sample for 30 days, so I did not complain at that time. The products did not work. 7/19/19 I noticed a charge for $90 each for this product. I thought thought it was to send another order. When I called the Customer Service number I was informed it was for the "Free Sample." I neede to notify them in 14 days that I did not want the product and to cancel my account. I promptly cancelled the account. I do not remember readng any of this on the website when I ordered the "free sample."

Desired Outcome

After researching this product on this website, I see that there are many people who have had this issue. I would like for this company to be forth coming with their "Free Sample" rules, so others are not subjected to the same problem. After speaking to the customer service rep, who asked me if I was filing a complaint, she did agreed to refund my account $60 for each product.

Keto Burn Xtreme Response • Jul 19, 2019

Hello ***,When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Keto Burn Xtreme and Detox Burn Xtreme, if you do not call to cancel and return the product.https://www.tryketoburnxtreme.com/https://www.tryketoburnxtreme.com/terms.phpYour trial started when you ordered the products on 07/02/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 07/18/2019 in which we didn't receive any call from you thus, your account has been kept active. You had called to cancel on 07/19/2019 and your account had been refunded a ONE TIME courtesy credit of $60.00 and $60.00 for each products. We don't normally do this, we went ahead and refunded you the remaining amount of 29.82 and 29.84.We assure you your account has been cancelled no further charges will be taken out from you account.Thank you!

Customer Response • Jul 19, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)My balance has been refunded.

I want to be taken off the order list and refunded it possible.
I'm not sure if I have some kinda subscription but I do keep receiving bottles of "keto burn xtreme". I remember buying some before but dont remember getting a subscription. I've only received a few bottles so far but its really annoying. If I do have a subscription I'd like for it to be canceled and if I'm being charged then I want a refund.

Desired Outcome

I would like to be removed from the order list and refunded please.

Keto Burn Xtreme Response • Jul 16, 2019

Mr.When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Keto Burn Xtreme if you do not call to cancel and return the product.https://www.tryketoburnxtreme.com/https://www.tryketoburnxtreme.com/terms.phpYour trial started when you ordered the products on 4/24/2019 which you paid shipping and handling fees of $6.84. Your trial ended on 5/10/2019, in which we didn't receive any call from you thus, your account has been kept active. We went ahead and cancelled your account today 7/16/2019, rest assured no further charges will be taken out from you account.We do not normally do this but as a ONE time courtesy we have refunded the account $89.84 today 7/16/2019, you should see a refund on your account within 3-5 business days. If you have any further questions or concerns please feel free to call me directly at 813-518-8855 my name is Jesse and I am here to help!

I filled out my cc information but did not click on purchase. I went to another website for 30 seconds came back and the order had gone through. Also, I was charged an additional $6.82 for Detox which I did not want and did not click on. Your trial terms say I will receive the Keto Burn Extreme for $4.95 yet I was charged $6.84. I am reporting your company and website to the Revdex.com as well.

Very dissatisfied,
***

Trial Terms:

By placing your order today you'll be shipped a 30 day supply of Ketoburn Xtreme for only $4.95. This gives you the opportunity to try this remarkable product so you can come to a decision for yourself if this is the right product for you. If you are dissatisfied with the product, you must call 1800-283-6429 within 14 days trial plus 3 days shipping (total of 17 days) from today to cancel your membership and avoid being charged of $89.94, which is the full price of the product. If you are satisfied with the product, you need do nothing else and upon the expiration of the trial period, you will be billed $89.94. The total monthly subscription charge of $89.94 includes shipping and handling for the full cost of the product. Thirty days after your trial period ends and every thirty days thereafter, we will send you a fresh monthly supply at the low price of $89.94 per until you cancel your membership. There's no obligation and you may cancel your membership at any time by calling 1800-283-6429 or by sending an email to [email protected]. The trial period begins from the day of ordering the product.

Address the return package to:
10028 S Church Ave Ste 18827 Tampa FL 33629
Product_Or_Service: Keto Burn Xtreme
Order_Number: ***
Account_Number: none given

Desired Outcome

Refund Full refund

Keto Burn Xtreme Response • Jul 15, 2019

Hi ***,When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Keto Burn Xtreme and Detox Burn Xtreme, if you do not call to cancel and return the product.https://www.tryketoburnxtreme.com/https://www.tryketoburnxtreme.com/terms.phpYour trial started when you ordered the products on 07/13/2019 which you paid shipping and handling fees of $6.84 and $6.82 and . You have sent us an email on 07/13/2019 requesting to cancel your order.We were able to cancel the account however, the products were already shipped out. As a Courtesy you can go ahead and keep the products.If you have further questions or concerns, please feel free to call us directly at (800) 283-6429.Thank you

First I want to say I have not lost a pound and have been taking for 2 weeks.

Also, I called to be sure and cancel my subscription and they never processed the cancellation. I paid $13.66 for the first order and then they charged $179.66 for the pills. I haven't received another order from them. I called them in reference to the charge and they said what I received were samples and that the real price was $179.66. They are supposed to refund $120.00 but I am still out $59,66 for pills that aren't working. I told them I would be happy to return what they sent me as they haven't done a thing for me. Very frustrating

Ordered Free Trial of a product from the offer this company made. In one word the experience was
a horrible one.
This company runs a scam.
As mentioned, the free trial is a come on to get your information so that they can put you into a subscription program which then sends you a bottle each month for about $90.00.
Found all this out about 5 minutes after I put the order in. I then called their number and canceled the order. The representative told me the order was canceled and they would not charge the shipping cost and they would send an e-mail that would say that.
Called yesterday to follow up and was told the
same thing by another representative. The subscription was canceled and I would receive an e-mail stating such.
Here it is 2 days later and still no e-mail.
I am getting a bad feeling about this company.
Nowhere in their offer do they mention that when you order your trial you are signing up for a subscription. Terrible way to do business.
Thank you for any help you can give.
Mr

Desired Outcome

Would like an e-mail stating that the order was canceled and a refund to my credit card in the amount of $13.66.

Keto Burn Xtreme Response • Jul 26, 2019

Hello ***,When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Keto Burn Xtreme if you do not call to cancel and return the product.https://www.tryketoburnxtreme.com/https://www.tryketoburnxtreme.com/terms.phpYour trial started when you ordered the products on 07/09/2019 which you paid shipping and handling fees of $6.82 and $6.84.We have cancelled your account on 07/09/2019.You had already filed a dispute through your bank. Because of the dispute or any cases pertaining to the charge were confirmed on your account, We may no longer able to refund any charges to make sure no double refunds are processed. If you have any further questions or concerns please contact us directly at (800)283-6429. Thank You

Customer Response • Jul 29, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)Tried cancelling order 5 MINUTES after putting it in.Was told I would receive an e-mail regarding the cancellation. Never happened! Did this 3 times and was told the same thing, There would be an e-mail concerning cancellation. Still waiting. E-mail never came. This is a company that scams people They are not legitimate and should be stopped from using their unprofessional tactics.Mr.

I ordered what I thought would be a trial sample. NEVER Received a confirmation email. Charged $180 a few weeks later.
I ordered what I thought would be a trial/sample. No confirmation email was ever issued. I did receive the 'your order has shipped' email, so I know they had my correct email address. Apparently, if you click on the Terms & Conditions, that locks you into a recurring payment. There's info within the T&C that indicates you MUST call to cancel by a certain date or you will be charged. I was able to speak with a CS representative (she told me she's in the Philippines, but the office is in Tampa FL) on 070919 and she was kind despite my frustration. Begrudgingly, I have take responsibility for not fully reading the T&C and not cancelling by the required date. The CS rep offered a partial refund. I'm supposedly getting a $120 ($60 x 2) refund of the $180 cost. So, I guess $60 is the price I have to pay for not fully reading the T&C. I have to wait 10-15 days to see the credits appear on the card, and I certainly will watch for it. Bottom line, the lesson to be learned here is know what you're purchasing and what the 'out' is. I was able to reach the Customer Service area at: 1-844-431-1685. CS numbers are usually on the charge line of a credit card statement. BE CAREFUL !!!

Desired Outcome

The CS rep offered more than 50% refund. So, I will take that and chalk it up 'buyer beware'. AND, it's very important to read the Terms & Conditions before completing a purchase. Since I'm supposedly getting a refund, I'm not requesting assistance at this time (but may later in the month if no refund is received). At this time, this is for Revdex.com purposes only.

Keto Burn Xtreme Response • Jul 10, 2019

Ms.When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Keto & Detox Burn Xtreme if you do not call to cancel and return the product.https://www.tryketoburnxtreme.com/https://www.tryketoburnxtreme.com/terms.phpYour trial started when you ordered the products on 6/22/2019 which you paid shipping and handling fees of $6.84 & $6.82. Your trial ended on 7/8/2019, in which we didn't receive any call from you thus, your account has been kept active. You had called to cancel on 7/9/2019 and your account had been refunded for $60 & $60 without being required to return the product. We do not normally do this but as a ONE time courtesy we have refunded the account $29.84 & $29.82 today 7/10/2019, you should see a refund on your account within 3-5 business days. If you have any further questions or concerns please feel free to call me directly at XXX-XXX-XXXX my name is Jesse and I am here to help!

Customer Response • Jul 10, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)Thank you very much for the speedy reply. I am pleased with the resolution. Thanks

this company is horrible, Just charged $180.00 to my credit card less than 30 days in. No where did they say this was going to happen. refused a refund. I am having to block my CC and ask for a new account # to keep them from doing it again. All these 1 star reviews are true. DO NOT BUY THIS PRODUCT. It will make you feel jittery all day and then they will rip you off on your credit card...

They took out$89.95out of my account and I didn't tell them they could I have try to cancel my membership send email they have not got back to me and I want my money back
Product_Or_Service: Keto Burn Xtreme 89.95

Desired Outcome

Refund Cancel my membership and get my money back

Keto Burn Xtreme Response • Jul 08, 2019

Ms.When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Keto if you do not call to cancel and return the product.https://www.tryketoburnxtreme.com/https://www.tryketoburnxtreme.com/terms.phpYour trial started when you ordered the products on 2/22/2019 which you paid shipping and handling fees of $4.95. Your trial ended on 3/10/2019, in which we didn't receive any call from you thus, your account has been kept active. We went ahead and cancelled the account on 7/8/2019, rest assured no further charges will be taken out from you account.We do not normally do this but as a ONE time courtesy we have refunded the account $89.84 today 7/8/2019, you should see a refund on your account within 3-5 business days. If you have any further questions or concerns please feel free to call me directly at 813-518-8855 my name is Jesse and I am here to help!

Customer Response • Jul 09, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)All I want was my money back and menbershipCancel.I will be happy when I get my money refunded.Thank You so very much for helping me out.As soon as I see the money back in my account do I Let you know I got it .

I noticed I was being billed for about 89.00 on two occasionss. I have returned 4 bottles asking for refund and no response at all. I do not want it.
I ordered the introductory offer and later was billed twice for about $89.00 each time. I sent product back and requested refund for the 4 bottles. No response or refund as promised.

Desired Outcome

I returned 4 bottles and would like refund and cancel this stuff.

Keto Burn Xtreme Response • Jul 18, 2019

Hello ***,When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Keto Burn Xtreme if you do not call to cancel and return the product.https://www.tryketoburnxtreme.com/https://www.tryketoburnxtreme.com/terms.phpYour trial started when you ordered the products on 02/19/2019 which you paid shipping and handling fees of $4.95 and $5.95. Your trial ended on 03/07/2019, in which we didn't receive any call from you thus, your account has been kept active. You had called to cancel on 07/11/2019 and your account had been refunded a ONE TIME courtesy credit of $60.00 for each products. As a courtesy went ahead and process additional refund for $29.82 and $29.84 for the recent charges and refunded $89.84 and $89.82 for the precious charges.Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.Rest assured, the account is cancelled and you wont receive any further charges. If you have any further questions or concerns please contact us directly at (800)283-6429. Thank You

This was a rip off....I fell for the "promotion...buy a bottle for about $6...if you don't like it return it...turned out it was 2 bottles....about $14 total" The bottles arrived...I tried it...no results. I had been pn a low carb diet and thought this might give me a "extra boost"...but saw no results. The original promotion had said..."if the product does not work you may return it for a full refund" I figured no need to return it....I just will not place a "reorder"....much to my surprise 2 bottles appeared on my next credit card statement.. TOTALLY $180!!! I never rec'd those two bottles! Fortunately the 1-888 ph number does appear on my credit card statement...so I was able to call the company..they said that I had 14 days to voice my DIS-satifaction with the product...and since that time frame was past I could not get a refund...but they would cancel my account. I did not see that 14 day cancellation wording on the original promotion! Fortunately the second time they tried to charge my credit card...the amount was denied!! or I would be out $360!! Tough lesson to learn!

Don't try free trial!!
" nothing is free" in this case is so true!
First I ordered after I saw an ad about these pills and shark tank ECT, well after signing up for a free trial , only pay 6 something for shipping , I was taken to a check out page, where I noticed they had added a detox bottle that you " need to take with for max results" I tried to go back & take this bottle off & just go with the original bottle, not going to happen! I don't have time to call and fuss & thought well, I'll pay another 6 for the two bottles of 60 pills each! Put in my credit card, " no pay pal ! Hmm
Well I got my pills today , nice package ECT.. Well I decided I wanted to look up some reviews & see how many people benefited from them.
My mouth dropped! It has nothing to do with the results of the pills, It was all about how they scan you out of money, without permission they will send you more bottles and charge you, talking 75 to 200 dollars, to make it worse when you try to get your money back, they charge you 30 to 70 dollars plus the pills, so many horror stories, I called a few minutes ago.
I told them , I did not want anymore bottles and that they better not charge me. " well you can send us back the pills or you can pay 19.99 and keep them! ( free trial)! After almost blowing up, I asked to speak to a manager, 10 minutes later, I was told , no manger was there, I could keep the bottles and was given a confirmation number

This company goes by 12 different names
Multiple numbers

Beware! Beware!
Don't do it!
Safer to order through a third party
Amazon or eBay.

Complete fraud. Supplements do not work.

I ordered the Keto BurnXtreme for 4.95 shipping only. They charged my daughter *** debit card 4.95 on 3.24/19. on 4/8/19 They withdrew 89.94
My daughter *** used her debit card to order the pills for me. She had them sent to me ***. They were only supposed to charge for the shipping 4.95 which they withdrew from my daughter *** account on 3/24/19. Then on 4/8/19 my daughter noticed she did not have enough to purchase other necessities because Keto Burn Xtreme company had went back in to withdraw 89.84. Who in their right mind pays almost one hundred dollars for 30pills. I need someone to look into this situation. PLEASE!!!

Desired Outcome

I want them to return my daughters money that they withdrew from her account without our knowledge. They can send her a check to *** or *** (the mother) at *** Memphis TN.38118.

Keto Burn Xtreme Response • Jul 16, 2019

Ms.When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Keto Burn Xtreme if you do not call to cancel and return the product.***https://www.tryketoburnxtreme.com/terms.phpYour trial started when you ordered the products on 3/21/2019 which you paid shipping and handling fees of $4.95. Your trial ended on 4/6/2019, in which we didn't receive any call from you thus, your account has been kept active. You had called to cancel on 4/9/2019, rest assured no further charges will be taken out from you account.We can no longer issue a refund since you are outside the 30 days Refund Policy stated on our Terms & Conditions.If you have any further questions or concerns please feel free to call me directly at 813-518-8855 my name is Jesse and I am here to help!

Customer Response • Jul 16, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)You lied to get over on us and not have to pay back. How were we supposed to know you were going to get that second batch of money. You are sneaky low life *** I pray your messed up business goes to ***. You are being allowed to run scams on people and no one is doing anything to stop it.

The advertisement on the product suggested a free trial only paying for shipping. Within 14 days co. charged credit card for full price.
Purchase date was June 12, 2019 paid for shipping of two of their products for free trial Keto Burn Xtreme, and Detox Burn Xtreme. There was no indication that a credit card would automatically be billed for a monthly supply. I talked to my credit card company to reject the unauthorized transactions. June 30, 2019 and contacted the company today July 1, 2019. I received the product June 15, began taking the product June 16 for two weeks. Not only did the product not work, I gained two pounds, but it also made me feel sick. After a strong argument with the company rep, he agreed to cancel my trial and no further charges will appear on my credit card. I want to stop companies for making such devious advertisements and automatic billing when not authorized.

Desired Outcome

False advertisements on the effectiveness of the product, and clear representation of what a "free trial" is. There was nothing "free" about this promotion.

Keto Burn Xtreme Response • Jul 02, 2019

Ms.When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Keto & Detox Burn Xtreme if you do not call to cancel and return the product.https://www.tryketoburnxtreme.com/https://www.tryketoburnxtreme.com/terms.phpYour trial started when you ordered the products on 6/12/2019 which you paid shipping and handling fees of $6.84 & $6.82. Your trial ended on 6/28/2019, in which we didn't receive any call from you thus, your account has been kept active. You had called to cancel on 7/1/2019, rest assured no further charges will be taken out from you account.If you have any further questions or concerns please feel free to call me directly at XXX-XXX-XXXX my name is *** and I am here to help!

Customer Response • Jul 02, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)When I placed my order, there was NO indication of terms or agreements. I did not have access to any website for this order. This was advertised as a Free product trial only paying for shipping to just try the product. I would not have agreed to the terms if they were available to me.I disputed the charge with my credit card company to not accept these charges. I appreciate that the Extreme Product company "cancelled" further shipments and charges, but I am very disturbed about the deceipt in advertising and roping people into an automatic payment without opting into such an agreement.Clearly there must be a check box with a description of terms one is agreeing to with this type of advertising. I assure you, there was not.

Full refund of what I was charged without my consent.
I ordered the product ketoburnxtreme as it was advertised I would only pay $6.84 and so I was charged that amount . But weeks later I got a scam alert that my credit card was charge $89.84 from this company without my consent. I contacted the company for a refund and all they want to refund me is $40.00 which I find unfair since I did not see or agreed to any membership where I would be charged 89.84 month this is a total disappointment for me as I actually trusted the advertisement. I really disagree in the way they handle their customer service as it's not much help at all in the customers concern. I seek to get my full refund back please not half.

Desired Outcome

I'm seeking a full refund not half the refund, Cancel any membership I was unknown of, No future charges,I don't ever want to know about this scam products again no more emails

Keto Burn Xtreme Response • Jul 02, 2019

Ms.When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Keto & Detox Burn Xtreme if you do not call to cancel and return the product.https://www.tryketoburnxtreme.com/https://www.tryketoburnxtreme.com/terms.phpYour trial started when you ordered the products on 6/14/2019 which you paid shipping and handling fees of $6.84 & $6.82. Your trial ended on 6/30/2019, in which we didn't receive any call from you thus, your account has been kept active. You had called to cancel on 7/1/2019 and your account had been refunded for $45 without being required to return the product. We do not normally do this but as a ONE time courtesy we have refunded the account $44.84, you should see a refund on your account within 3-5 business days. If you have any further questions or concerns please feel free to call me directly at XXX-XXX-XXXX my name is *** and I am here to help!

Customer Response • Jul 02, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)

On-line signed up for a free bottle of Keto Burn Extreme and Detox burn extreme paying shipping only. Later I was billed for the product.
On-line signed up for a free bottle of Keto Burn Extreme and Detox burn extreme paying shipping only. Later I was billed for the product.
$89.84 for Keto Burn and $89.82 for the Detox. I was never told the price of the item and would not have signed up for the products knowing their high costs. I contacted the company and they said everything was in their terms and conditions I do not remember reading of the cost anywhere. It should be noted they could not find my account all three times I called, but eventually they did. They also had a wrong email address for me. I was never notified of the costs or that it was a trail that was running out of time. They did cancel my subscription and refunded me $100.00. But that is a $79.66 profit for them for misleading a costumer. It is a racket. I am 70 years old and on a fixed income. I will not order on line again due to these practices and would like this company investigated. I would like a fulll refund. Thank you

Desired Outcome

I would like a complete refund of $179.66 not just a portion. I was told today 6/24/19 a $100.00 refund will be credited to my credit card. If this happens the remainder of $79.66 I wish to have refunded.

Keto Burn Xtreme Response • Jun 25, 2019

Ms.When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Keto & Detox Burn Xtreme if you do not call to cancel and return the product.https://www.tryketoburnxtreme.com/https://www.tryketoburnxtreme.com/terms.phpYour trial started when you ordered the products on 5/25/2019 which you paid shipping and handling fees of $6.84 & $6.82. Your trial ended on 6/10/2019, in which we didn't receive any call from you thus, your account has been kept active. You had called to cancel on 6/21/2019 and your account had been refunded for $50 & $50 without being required to return the product. We do not normally do this but as a ONE time courtesy we have refunded the account $39.82 & $39.84 today 6/25/2019, you should see a refund on your account within 3-5 business days.If you have any further questions or concerns please feel free to call me directly at XXX-XXX-XXXX my name is Jesse and I am here to help!

Customer Response • Jun 25, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)

showed pictures of 60 pills in each bottle for free trial paying shipping only
Showed pictures of Keto Burn Xtreme and Detox Xtreme with 60 pills in each bottle. Get free trial for shipping only of $13.66 which I was charged for on my credit card on 5/3/19. No where did I read that the trial was for 17 days and would be charged full price for both bottles at that time if I didn't cancel the order. I found that I was charged $179.66 on 5/20/19 on my recent credit card statement. I called today and found that they had send me another shipment which I will be returning today. I asked about returning the left over pills from the first shipment, as I haven't finished this product and it hasn't worked for me at all, and was told that they will not refund me the amount charged on my recent credit card statement. I didn't receive an email or packing list stating that I would have to cancel in 17 days for the free trial. I feel this was false advertising and would like a refund.

Desired Outcome

I would like a refund for the original pills that were charged to my credit card on 5/20/19 in the amount of $179.66.

Keto Burn Xtreme Response • Jun 25, 2019

Ms.When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Keto & Detox Burn Xtreme if you do not call to cancel and return the product.https://www.tryketoburnxtreme.com/https://www.tryketoburnxtreme.com/terms.phpYour trial started when you ordered the products on 5/3/2019 which you paid shipping and handling fees of $6.84 & $6.82. Your trial ended on 5/19/2019, in which we didn't receive any call from you thus, your account has been kept active. You had called to cancel on 6/24/2019 and your account had been refunded for $89.84 & $89.82 without being required to return the product. We do not normally do this but as a ONE time courtesy we have refunded the account $89.84 & $89.82 for May 20, 2019 charges, you should see a refund on your account within 3-5 business days.If you have any further questions or concerns please feel free to call me directly at XXX-XXX-XXXX my name is Jesse and I am here to help!

Customer Response • Jun 26, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)I appreciate your company for the quick response and the credit that will be applied to my credit card for the charges from 5/20/19 in the amount of $179.66.

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Address: 10028 S Church Ave Ste 18827, Tampa, Florida, United States, 33629

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www.healthylifedetox.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Keto Burn Xtreme, but after several inspections we’ve come to the conclusion that this domain is no longer active.


This website was reported to be associated with Keto Burn Xtreme.


This website was reported to be associated with Keto Burn Xtreme.


This website was reported to be associated with Keto Burn Xtreme.


This website was reported to be associated with Keto Burn Xtreme.


This website was reported to be associated with Keto Burn Xtreme.



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