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Keto Burn Xtreme

10028 S Church Ave Ste 18827, Tampa, Florida, United States, 33629

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Keto Burn Xtreme Reviews (%countItem)

DO NOT ORDER FROM THEM....they said they were only charging for shipping. Never mentioned having to cancel anything a few weeks later my card was charged my card $180 dollars. I emailed them and they told me to call the number and I have called the past couple days 10x if not more a day and never get through to anyone. I have left several messages and no calls back. I want my money refunded. Being a single mom providing for my children on my own and no help, that just screwed my family on me being able to go grocery shopping. Them scamming me for my money and charging my card $90 bucks two times totaling $180 that I need to support my family and children.

I fell into the same trap as the rest as I was charged for the 30 day trial even though I exited the order before submitting it and then I recieved the trail package in the mail March 20th and was charged 89.95 X2 on April 2,2019 which I believe isn't even 14 days. And at no time in emails or with the package was there ever mentioned that I had to cancel by a certain date or how to due so. They should be ashamed of deceiving and taking advantage of customers who suffer with weight issues looking for low cost effective alternatives with scandalous business practices. And so should those invested on shark tank for aiding these scammers to scam

NO stars! Unauthorized charges. I, too, did the "trial" and no other authorizations. Bank was charged twice with $89 and one they stopped and the other is under investigation. I changed my bank card so that they cannot charge again. DO NOT PURCHASE!

On another note, has anyone taken them yet? I'm now scared to take them and have both bottles unopened as of today.

Scam, product did not work for me. Was charged an unauthorized charge for 179. 00 waiting for my money to be refunded! Will be going to my bank tomorrow to file a report.

I ordered a free trial and they keep sending me pills I do not want and no one answers the phone to cancel. I returned to sender with no refund.
I ordered a free trial from this company and received a second shipment that I returned to sender with no refund. Today I received a second bottle I do not want. No one answers the phone and I continue to get charged for a product I do not want.

Desired Outcome

I want a refund for the two shipments and for them to stop sending me this product.

Keto Burn Xtreme Response • Apr 18, 2019

Ms.,

When you order on our website you must agree to the terms and conditions which state that after 14 days + 4 days of shipping you will be charged for the Keto Burn Xtreme if you do not call to cancel and return the product.

https://www.tryketoburnxtreme.com/
https://www.tryketoburnxtreme.com/terms.php

Your trial started when you ordered the products on 12/24/2018 which you paid shipping and handling fees of $4.95. Your trial ended on 01/19/2019, in which we didn't receive any call from you thus, your account has been kept active.

We have cancelled your account and as a ONE TIME courtesy, we have refunded you back $19.00.

Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

Rest assured, the account is cancelled and you wont receive any further charges.

If you have further questions or concerns please feel free to call me directly at (800) 283-6429. My name is Jesse and I am here to help!

Customer Response • Apr 19, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
I was Charged 198.00 dollars for a free sample. I have Shipped back 2 bottles of pills and I have tried to cancel this membership for months but no one over answers the phone or responds. This company is scamming people.

Keto Burn Xtreme Response • Apr 19, 2019

Hi ***,

We want this matter resolved for you. We went ahead and refunded an additional refund for $19.00 and Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

If you have further questions or concerns please feel free to call me directly at (800) 283-6429.

Thank you

Customer Response • Apr 27, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
I believe This is bait and switch. I only Agreed to a free sample and was tricked into a subscription I did not Want. I tried To cancel this and left messages for a call back and no one ever answered the phone or returned my calls. I was On hold for 45 minutes every time I called. There is no packing ship or receipt to even know this company's contact information. I feel I deserve All my money back because this is dishonest business practices. If you have a quality product you do not have to trick consumers into purchasing more then they want.

Based on the absolute LACK of customer service I expect today regarding an order, I give this company a LESS THAN 1 Star.

I called every number I could find for this company today close to 20 times but no one ever picked up. There is only an opportunity to leave a message...rather than talk to a real person. ð??¡

I did find an email address and wrote to them re: my issue...and they responded 3x, telling me to call the very same # Is been calling ALL day without success!

I am SO frustrated. They charged my debit card $180 for product I did NOT authorize them to send or charge me for! I want my $ reimbursedso far I've had NO success resolving this maddening issue!

I visited the website and saw that they were offering a free trail on Keto Burn Extreme product. According to the site all I had to do was pay for shipping and handling which I for my Husband and I. That was on March 14, 2019. On March 31, 2019, I received a notice from my credit card company, Capital One, asking if I had authorized a payment in the amount of $89.82. I called Cap One that night and told them that I had not. The attempted purchase was under MAINDETOX which isn't even a web site. I called today April 1, 2019 the Customer Service number that was listed on their website 1800-283-6429 which said to call between the hours of 9am-6pm PST, which I found kind of strange being the company was in Florida. I ended up talking with some lady in the Philippines which was the Customer Support Center. I told her that I did not authorize my credit card to be charged and I want it cancelled. Apparently I had 17 days from the 14th to cx which I was not aware of on the website. Philippines said that my membership was cx. #***. This is false advertising!!!
Product_Or_Service: Keto Burn Extreme
Order_Number:

Desired Outcome

No settlement requested - for I just wanted Revdex.com to be aware that I feel that this company is trying to scam the people, like myself, who take advantage of the word FREE for more money than people originally paid for. Thank you

Keto Burn Xtreme Response • Apr 19, 2019

Hi ***,When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Keto Burn Xtreme if you do not call to cancel and return the product.https://www.tryketoburnxtreme.com/https://www.tryketoburnxtreme.com/terms.phpYour trial started when you ordered the products on 03/14/2019 which you paid shipping and handling fees of $4.95 and $5.95. Your trial ended on 03/30/2019/2019, in which we didn't receive any call from you thus, your account has been kept active. You called us on (04/01/2019) to cancel your account and we were able to cancel it. On (04/09/2019) you called us with the bank (Capital One) claiming that you were charge for $89.84 and $89.92. As per our system those two charges were declined and it did not go through.Rest assured, the account is cancelled and you wont receive any further charges. If you have further questions or concerns please feel free to call me directly at (800) 283-6429.Thank you

Company advertised the product as free, stating you only pay shipping. I was then billed for an unauthorized amount without receiving any more product
I purchased 2 bottles. One bottle of Ketoburn Xtreme and one bottle of Keto Cleanse on March 14 2019. On their website it states you only pay shipping. Which I did for a total of $10.90. Now, out of nowhere on 3/29/2019 they attempted to charge my credit card an unauthorized amount of $89.84. I call the number. They don't answer. Had to cancel my credit card and report it as an unauthorized charge. They continue to charge for a product that has already been paid for without shipping out anymore product. Complete scam.

Desired Outcome

I would like them to immediately discontinue charging my credit card account for anymore in-authorized purchases as I am no longer interested in doing business with them.

Keto Burn Xtreme Response • Apr 15, 2019

Ms/Mr., When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the bottles if you do not call to cancel and return the product. You will automatically be enrolled in a monthly shipping until you call and cancel your account. http://www.tryketoburnxtreme.com/ www.trydetoxburnxtreme.com Your trial started when you ordered the products on 03/12/19 which you paid a shipping and handling fee for $4.95 Keto Burn XTREME and $5.95 for Detox Burn XTREME. Your trial ended on 03/28/2019, in which we didn't receive any call from you thus, your account has been kept active. On 03/29/2019 our system tried to charge you for the full amount of the products which is $89.84 and $89.82 but it did not go through, we tried to charge you again on 04/01/19 and on 04/07/19 for the discounted price of the products, but again it did not go through.We want this matter resolved for you to provide you a good service. We went ahead and cancelled your account under Keto Burn XTREME Brands to avoid any shipment and charges on your account without any more requiring you to return any products.If you have any other questions please contact our customer service department at? 1-813-600-3638

I give a zero rating. They are a rip off company. I ordered product that was supposed to be $4.95 just to cover shipping. They sent me two products and charged me $10.95. Today they charged my credit card for $89.00. They did not have authorization to charge my card.

I saw a sponsored ad for a keto supplement free trial, you get 2 supplement bottles (Keto Burn Xtreme and Detox Burn Xtreme) for $5 a piece. I thought cool celebrities are using this to lose weight it must work so I tried it. Fast forward to 2 weeks later I noticed 2 $89 charges, at first I thought they stole my credit card number so I disputed with my bank. My bank put a temporary reversal on my account until they researched and come to find out the merchant "Keto Burn" charged me for a subscription and told the bank it was a valid charge by providing a tracking number which was for the trial pills. My bank took the reversal away and stated they can't reverse based on the info provided from the merchant. No where on the order or confirmation of the order did it state there was a subscription. Now I'm in the hole $179 and they won't refund because my account with them is frozen due to my dispute with my bank. Such a nightmare, you can't call any of the phone numbers they provided they put you on hold for 10 plus minutes and never answer.
Product_Or_Service: Dietary supplements
Order_Number: ***
Account_Number: N/A

Desired Outcome

Refund I would like a full refund of $179.66 which is what was debited from my account.

Keto Burn Xtreme Response • Apr 11, 2019

Hi ***,

If you can call us back with your bank , we can gladly offer you a refund. The reason we cannot process a refund at this moment without your bank is because you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. If we also refund you the amount, you will receive TWICE the amount and in the end you have the possibility of OVERDRAWING your account or getting TWICE the amount removed from your account.
If you have further questions, please do not hesitate to call us 1-813-600-3638. We'll be more than happy to assist you.

Customer Response • Apr 12, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
As stated in my original complaint, my bank will not refund the money and they stated I needed to resolve this with the merchant, which I've tried. The solution they provided of me calling them with my bank will not happen. I spoke to my bank and asked them to three way call and they stated they can't do that and that my request for dispute was denied and I need to handle the issue directly with the merchant. The merchant is telling me to go to my bank so I'm going around in circles with no option to resolve.

Customer Response • Apr 17, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
How do I provide confirmation that the dispute has been withdrawn? I have NOT been refunded for this dispute- I was temporarily refunded while the dispute was investigated but that was withdrawn. I have bank statements to prove that and I do not want to wait 60-75 days.

Keto Burn Xtreme Response • Apr 18, 2019

If you can call us back with your bank , we can gladly offer you a refund. If you have further questions, please do not hesitate to call us 1-813-600-3638. We'll be more than happy to assist you.

I have to agree with all the other people that have been scammed by these people. I've taken 1 more step so that they can't do it to me again I have blocked my credit card. I hate to even give them 1 star but there is no other choice.

helped a bit with energy and diet but not worth the $$.
Old bait and hook as they get your credit card, ship you the bottles and continue to ship unless you call to stop AND send back the old bottles!

I purchased 1 bottle of two products. I did not sign up for a subscription. They keep sending me product and charging my account.
I purchased a bottle of two different products online for $4.95 each. I read the ad and there was no mention of a subscription to the product. When I got my credit card bill I had two charges of $4.95 and 1 charge of 89.82 and one for 89.84. I had not save the box the shipment came in and it came with no paperwork so I could not return the product so I figured I had to pay for them. I then received a text message on my phone from 628 204-8801 that said "URGENT: Your Keto Trial will be expiring soon. Your almost done, just take care of S/H Claim Yours at breakingnewsng.com/trial4 Reply STOP to Opt-Out." I replied STOP and assumed the problem was solved and that the subscription had been canceled. About a month later I received another shipment with no paperwork in the package. I returned the product with a note for them to cancel any subscription and requesting they stop sending me product and to issue a credit to my account for the product I returned. I did not apply for a subscription to this product. It is sneaky and bad business that there is no phone number listed for this company and there is no paperwork with the shipments that provides information where to call if questions. When I try to call the number that texted me I only get a bunch of beeps and then a message that says the number I called cannot be completed as dialed. I have sent several texts to this number with STOP the subscription requests to no avail. I want to know know how to stop this company from sending me further product and charging my account.

Desired Outcome

I want them to stop sending me the product and to stop charging my account. I want them to stop this type of business practice immediately or their license be revoked.

Keto Burn Xtreme Response • Apr 10, 2019

Hi ***, If you can call us back with your bank at (phone number), we can gladly offer you a refund. The reason we cannot process a refund at this moment without your bank is because you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. If we also refund you the amount, you will receive TWICE the amount and in the end you have the possibility of OVERDRAWING your account or getting TWICE the amount removed from your account. If you have further questions, please do not hesitate to call us 1-813-600-3638. We'll be more than happy to assist you.

Customer Response • Apr 18, 2019

This morning I was able to view the response to my complaint using the website you provided. I am happy with the resolution to my complaint. I am hoping to get the charges credited to my account for products I returned through my credit card dispute. This message from the company leads me to believe that they will work with the credit card company to have my account credited.I saw that the Revdex.com has received other complaints concerning the KetoProducts. Not sure if through the same company. Is the Revdex.com doing anything to penalize or correct these companies from the advertising practices that do not make it clear at all that you are signing up for a subscription. I am pretty thorough about reading ads before I purchase and I don't remember seeing anything re a subscription and I definitely would not have clicked any boxes that offered a subscription. It is ashamed that this keeps happening over an over.Thank you for your handling of my complaint and for a happy resolution. This is the first time I have ever put in a complaint and am impressed with the system. Thank you again.

Please do not order from these scammers! They did not have anything in writng stating any future orders and yet they took out 2 charges of $89. of my account!!!!! PLEASE DO NOT ODER FROM THESE AWFUL SCAMMERS PLEASE! PLEASE SOMEONE DO SOMETHING. THIS IS TERRIBLE. I am ashamed I fell in this trap! I had to leave a star rating, they don't even deserve a one star. They are terrible people

Offer for one-time free trial product plus $5 shipping resulted in charge of $90, and it was a recurring monthly charge.
The company advertises on its web site a free trial of the product with just a $5 shipping fee. It ended up $90 on my credit card and was a recurring monthly fee. Guarantee I read all the fine print, and nowhere was this disclosed. This is a SCAM and false advertising

Desired Outcome

stop this deceptive practice

Keto Burn Xtreme Response • Apr 10, 2019

Hi ***, If you can call us back with your bank , we can gladly offer you a refund. The reason we cannot process a refund at this moment without your bank is because you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. If we also refund you the amount, you will receive TWICE the amount and in the end you have the possibility of OVERDRAWING your account or getting TWICE the amount removed from your account. If you have further questions, please do not hesitate to call us 1-813-600-3638. We'll be more than happy to assist you.

I ordered a sample for $10.90 (incl shipping). I was then charged $89.84 for another month. They would not refund the latter when I didn't want it.
I ordered a sample of pills, named Keto Burn Xtreme and Detox Burn Xtreme, touted as being able to help one lose weight. The cost was $5.95 for the product and $4.95 for shipping, ordered on Feb 11,2019. On Feb 28, 2019, I was charged $89.84 for another 30-day supply which I did not order.
I just tried to cancel that order and get a refund today 3/24/19 and it was difficult to do. "Xavier" told me after 3 phone calls that they would refund $40 if I sent the two bottles I received back to them, with the balance of the $89.84 refunded or $49.84 also refunded once they received the product. Xavier said it would take 10-15 days to process. Given they charged my account for the first two charges ($4.95 + $5.95) the same day as I placed the order, I was not happy with that. Then I have to wait an additional 10-15 days.

Desired Outcome

I am seeking a refund of the $4.95 + $5.95 for the first order as I won't have the order, since it will be sent back. Then I want to have $89.84 refunded for the second thirty day sample they sent me that I did NOT order. Finally, I want an additional $4.95 for MY shipping the order back.

Keto Burn Xtreme Response • Apr 11, 2019

Ms/Mr., When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the bottles if you do not call to cancel and return the product. You will automatically be enrolled in a monthly shipping until you call and cancel your account. http://www.tryketoburnxtreme.com/ www.trydetoxburnxtreme.com Your trial started when you ordered the products on 02/10/19 which you paid a shipping and handling fee of $4.95 for Keto Burn XTREME and $5.95 for Detox Burn XTREME. Your trial ended on 02/26/2019, in which we didn't receive any call from you thus, your account has been kept active.We have cancelled your account when you called last 03/11/2018 and the previous representative offered you to keep both products for a price of one since you are just charge for one product only and aside from keeping the products for a price of one, the previous representative offered you also a courtesy credits of $40 in which you accepted the offer. On the same date that we cancelled your account for Keto Burn Xtreme Brands, there has been no further charges on your account under Keto Burn XTREME brands.We want this matter resolved for you. We went ahead and refunded the remaining refund of $49.84. We are not suppose to process you a refund for $4.95 and $5.95 since that is what you've paid for the shipping and not for the products that you ordered but just to resolved your concern, we successfully process you the refund for $4.95 and $5.95. The amount will reflect back to your account in 5-10 business days depending on your banks processing time.If you have any other questions please contact our customer service department at?1-813-600-3638

I ordered the trial Keto burn and Detox and have been seeing charges on my account for the past two months. When I called, the person I spoke with was very rude! After much discussion she gave me a cancellation number and said I would receive an email to confirm the cancellation.....that was 7 days ago. She also said they would give me a $200 refund that would show up on my account in 7-10 days. So far I have seen nothing! This company needs to be dealt with! This is a big scam! Please do something about this! I wouldn't even give them one star if I didn't have to.

Requested a free trial for Keto Extra Lean weight loss. I was then charged for something I did not order or authorize. No idea how to return/cancel
On March 4, 2019 I ordered and recd the Keto wt loss and detox supplements as a free trial. I was then charged $89.84, from my checking account on 3/22/2019 for something?? This was never authorized. I did receive a call from an 800 number on 3/22/2019 regarding my account being compromised. I am working with my bank to stop any further charges. I have not been able to retrieve any information about how to return the product I cannot use and did not know prior to ordering that this product could not be used if I am taking certain prescribed medications. I don't see an order number for this product. I did call the phone number for this company today, 3/22/19 and was placed on hold and given an option to leave a message. I left a message with phone number.

Desired Outcome

I am seeking amendments to the company advertising. None of the information stated above was disclosed in their ads. I would like the company to state return and cancellation policies in their ads. I would like a refund of all charges and to return the unused and unopened product to the company.

Keto Burn Xtreme Response • Apr 22, 2019

Ms.When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the products if you do not call to cancel and return the product.https://www.tryketoburnxtreme.com/https://www.tryketoburnxtreme.com/terms.phpYour trial started when you ordered the products on 3/3/2019 which you paid shipping and handling fees of $4.95 & $5.95. Your trial ended on 3/19/2019, in which we didn't receive any call from you thus, your account has been kept active. You had called to cancel on 3/22/2019 and your account had been refunded a ONE TIME courtesy credit of $40 without being required to return the product. We assure you your account has been cancelled no further charges will be taken out from you account.Thank you!

Customer Response • Apr 23, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)

If I could give a zero star, I would. This is a predatory, malicious company who steals money from people's Bank account by offering a product for free...just pay shipping. Once they get your bank account, they charge ridiculous money for further products that never arrive.

I ordered product for "free trial" and paid postage using debit card. I cancelled but my card was debited $89.82 & $89.84 and now I am overdrawn.
On March 1, I responded to an ad on Facebook about Keto Burn which took me to a bigger ad with a lot of celebrity endorsements etc. It said "try a free sample, pay postage only" so I ordered one. I tried to order just the one Keto Burn and not the second Keto Detox but it automatically charged me postage for the second product separately, $4.95 for one and $5.95 for the other. There was no way to stop it or communicate with anyone. There was no message warning me about any future billing of any kind or any time limit commitment. When I received the product and read the label, it said on the label "do not use if you are taking blood pressure medications, allergy medications, antidepressants and others. I am taking those three so I could not use the product. NOTHING about those warnings was in the ads. I was willing to return the product even though I had paid the postage. I was willing to return the product but had a hard time getting through the long waits on the phone number. On March 16, I received an email showing that there were two unauthorized charges to my paypal business debit card, PENDING, so I called Paypal and then the Card people, and they could not stop it. I called the company and waited forever to get an agent of any sort. He said he could do nothing and I should call back on a weekday (my first call was a Saturday) to see about returning the product. I called on Monday, again the discouraging long wait, and I could hear that there was a room full of people answering phones, obvously a call center, very busy. The man tried to tell me the charges were for those two supposedly "free sample" bottles and I said I cannot use the product and will return it, cancel the charges. He asked if I had filed a complaint with Paypal and I said I had. He then said he would cancel the charges and gave me a "cancellation number" ***. It turns out that was nothing but my original order number. I received two cancellation letters from the company, one for each product. On Monday evening there was no sign of any Keto Burn charges in my bank account, but Tuesday, March 19, suddenly both charges went through (because the card is backed up by my bank account) and it took all the money I had and left me $173 overdrawn, and now I have overdraw charges on top of that!

Desired Outcome

I think the business should refund the $89.84 and $89.82 plus the $35.00 each for the overdraw charges caused by them putting through these unauthorized charges.

Keto Burn Xtreme Response • Apr 15, 2019

Ms/Mr., If you can call us back with your bank , we can gladly offer you a refund. The reason we cannot process a refund at this moment without your bank is because you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. If we also refund you the amount, you will receive TWICE the amount and in the end you have the possibility of OVERDRAWING your account or getting TWICE the amount removed from your account. If you have further questions, please do not hesitate to call us 1-813-600-3638. We'll be more than happy to assist you.

Customer Response • Apr 22, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)I have received a TEMPORARY CREDIT from my "bank" which is Paypal, not a refund. The card was issued through THEIR bank. I have spoken with PayPal today and they have not received any response from the Business. When they receive payment from the Business, then they can issue me a PERMANENT CREDIT and the case will be closed. I will pass this response on to them and perhaps THEY can call the business. Attached is a screen shot of the two cases in Paypal's Resolution Center still awaiting Seller Response. Next is a copy of the Paypal activity on March 18 showing the two unauthorized charges. Next is the copy of Paypal activity showing the two original charges for postage (I only ordered ONE of these items and they added the second with additonal postage automatically instantly, which was also unauthorized.) Next is a letter I emailed to the company at the email given on the bottle, and next is a "bounce" notice showing it did not arrive. The last shot shows the card is issued by Bankcorp Bank but PAYPAL is the one that gave me the temporary credit. I suspect that the business counts on Paypal giving me the credit rather than chasing after them for repayment, since to them it is a small amount, and they will then get away with the theft of the money by stalling. The business is stonewalling by asking me to call them back "with my bank" rather than just refunding the money to the card, which will then go to the Bank, which will then go to Paypal to repay the Temporary Credit. Please do NOT close this case!

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Address: 10028 S Church Ave Ste 18827, Tampa, Florida, United States, 33629

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