Keto Burn Xtreme

Ad- free trial just pay shipping ($4.95 or something like that)
Item received- fake
charged 2 more times $89.95 without being told
Not advertised

My first purchase was in the beginning of October and it was advertised as a free trial with only a shipping fee, so I payed with my debit card. I received the item and it was a fake. Two weeks later I was charged $89.95 without being aware, then again on November 25th. I have cancelled my card but that wont stop other people from falling for the same thing. Please get this to stop.

I cancelled the product order after the trial. I wrote to request they stop shipments and returned 5 back! Still shipping and charging me!
After the trial of the product I realized it made me feel ill. I returned a shipment they sent the next month and got a "proof of Mailing" from USPS. They continued to keep my money and re-shipped to me again. I became ill and was under treatment for CANCER so my husband tried to help by also writing and returning the boxes-each with proof from the USPS. I am finally well enough to speak on the phone and I called today. The representative insisted I had to have THEIR permission to cancel and proof by their control number!? The representative I spoke with said he was only obligated to return payment of one shipment. (said that was how he was trained). They have now kept $898 from a senior citizen!!
My order #is ***. I want my 5 months back!! They have the products!!

Tried this item on a free trial basis! Tried it and felt very ill, so stopped using it! Another bottle arrived! Need a prepaid return label & stopped
As I said above, tried the Keto Extreme pill and felt ill, so stopped taking it! It was to be on a trial basis only, not to continue unless I liked it! Today (11/06/19)received another bottle, which I need to return. Requesting a prepaid label.800mg.last 7# -XXXXXXX
Hard to read!

This place is ***! There is no way to contact them and tell them to STOP shipping this *** to me and STOP sucking money out of my account. I will ship all of my packages back to you tomorrow. sTOP Now!

I thought I was receiving a free 30 day supply of Gold Standard Detox and Gold Standard Keto for the cost of shipping and handling
I thought I was receiving a free 30 day supply to try the product for the shipping and handling cost. I ordered the products on 8/19/19. On 9/6/19 I saw that my credit card was charged on 9/5 for $89.82 and $89.84. I immediately called the company and told them that I never intended to buy the product until I tried it for 30days . I received the cancellation number of *** on that date. I also called my credit card company to dispute the charges. I believe that the company used false advertising to encourage a Senior citizen like myself to enter into a monthly subscription that was not identified on the face of the initial advertisement.

The site was for a one time buy, but they are billing me every month for $185.34. They do not respond to calls from me at their phone number.
I ordered a sample bottle from them and now they charge my checking account for $185.43 a month and they are unresponsive to calls to stop. I received yet another bottle of their pills today and a charge of $185.34. the pills listed on Amazon for about 20 to 30 dollars. I want them to stop charging my bank going forward and to arrange for a return of the two bottles that are unopened. My doctor said not to take them. There was nothing on the web site to show that the first order was any thing but a one time order.

I ordered this product and agreed to pay the shipping. I was double charged for that, and then 17 days later, my checking account was charged $89.82 and $89.84, neither of which I approved. I contacted my bank who initially reversed and then recharged my account based upon communications with Keto Burn Xtreme/Keto Research Labs. I contacted customer service in this regard and they asked me if the product was open... The agent then offered me a $90, then $130 credit, which I refused and asked to speak with a supervisor.

I asked to speak with a supervisor who told me that since my account was recharged, no refund would be possible. When I asked him to refund the $130, he declined. I am flabbergasted by this scam which obviously several people have been misled into thinking they are spending $7 and end up being charged $200. Ridiculous!!!

Purchased Keto Detox Xtreme under false advertisement. They said pay only "shipping & handling.
I purchased Keto Detox Xtreme on 8/21/19. They advertised that I would just have to pay for S&H. They charged me for 2 products; one was $6.84 and the other $6.82. Than 2 weeks later on 9/2 charged me again but this time for $89.82 and $89.84 for the products. They charged me again on 10/2 for $89.84 and $89.82. This was a complete scam. There was nothing in the advertisement that said that it was a monthly subscription or that they would be billing an additional amount for each product. I did not even get any delivery for more of the product. When I tried to find the website or advertise for the product it was gone.

Continued shipping of product and automatic payment withdrawals after free introductory order without authorization.
In March, 2019, I accepted a free trial offer for Keto Burn Extreme. I never saw or agreed to an auto-ship arrangement. The payments were coming from an account to which I paid little attention (my responsibility, I know). In late August, I contacted the company and cancelled the account (Cancellation Date: 08/30/20119). I was told that the most I would be refunded was $50which I have not received. A few days later, I filed a claim with the issuing bank and was advised to return the bottles (6) and get a tracking numberwhich I did, on September 2, 2019. (The name under which the $89.84 automatic payments were being made is "Life Weight Loss"). A few weeks later First Tennessee Bank's Card Claim Center informed me that too much time had passed and they would be unable to recoup my $449.20 (5 bottles for which I paid; the first one was "free").
Purchase ID: BXXXXXXXXX; Order Number:

These guys are awful they kept charging my account and I never received ANYTHING in the mail everyone month, I fell for it, never again, it took me forever to find a customer service number to call. I would love to know that are going to refund me the extra $320 they had no authorization to take!!
Do yourself a favor and use diet and exercise as your friend!

I have returned three months of products canceling them.I have been charged for them and still keep receiving them. Please cancel order and refund.
Keto burn xtreme and Detox burn extreme 60 capsules each. credit card payment. please cancel. Can't afford.

I have tried to cancel this service multiple times and there is still a large amount being withdrawn from my account every month.
This company with draws two separate amounts ya of $89.00 each month. I have tried to cancel this service multiple times and every time it takes me to an inactive website without any way of messaging customer service.

The company will only issue a partial refund for products returned.
June 2019, I ordered KetoBurnXtreme online. I looked at a second product, KetoBurnDetox,but didn't order it. At checkout, it was included in my order & I couldn't find a way to delete it. I placed the order, anyway. I did not notice I was subscribing to a renewable order. In August, I was shipped a second bottle of Keto BurnXtreme. I was away. When I returned, I fell and broke my hand. It wasn't until I received yet another bottle in September that I realized what was happening. I called (09/11/19) and told the company I was returning the most recent shipment & the unopened Detox. I returned both in their own box to the return product address provided in their shipping paperwork & on bottle labels. It's October 7. Still no refund. I called and spoke to Mr. Roy, on the 7th. He said, after much hassle, that he will refund me only $70.00. I was billed $89.84 for each bottle, $179.68 total. He won't refund the Detox because I exceeded their 30-day return policy. And he told me he won't refund the 'retail' price that I paid. He will refund only $70. He also said I didn't follow return instructions provided ON THE WEBSITE.
-Why would I go to the website, when the packing slip provided an address for returning products? How would I know, the literature provided WITH THE PRODUCT (& on the product label) was incorrect as Mr. Roy asserts?

I thought I was receiving a free trial. But they keep sending more and billing me. I have tried to cancel; but it still keeps arriving in mail.
I thought I was receiving a free trial. But they keep sending more and billing me. I have tried to cancel; but it still keeps arriving in mail.

Unauthorized Charge Like the others who filed complaints, I ordered a trial size that I never used and most certainly did NOT authorize any additional
Unauthorized Charge Like the others who filed complaints, I ordered a trial size that I never used after reading reviews I was afraid to take. I most certainly did NOT authorize three additional payments of 89.84. I called when I realized my credit card had been charged three times after the initial 6.84. (I did not realize this sooner as I have had family emergencies going on and have not had time to deal with why I have an additional two shipments after the first one).
I order the trial on
6/18/2019 GOLDWTLOSS8888326014
DEBIT -6.84
And without addition request was billed for the first shipment in full. What happened to the trial cost?

7/5/2019 GOLDWTLOSS8888326014 DEBIT -89.84

Then I was billed two more times
8/9/2019 GOLDWTLOSS8888326014 DEBIT -89.84
9/9/2019 GOLDWTLOSS8888326014 DEBIT -89.84

When I called the number on my credit card statement they offered to let me send back the last shipment with a restocking fee of 19.95 and partial refund. I said no. Then they said I could keep all the shippments and they would credit me $50. I said No. I will return all three shipments unopened and want a full refund of
276.36. I have submitted the emails I received for the first shipment - there is no disclosure of being charged if I did not call and cancel. I had to search the web site and after an hour found a very small link at the very bottom of the website about the cancelation policy. I also went on the site to act as if I was ordering it again and there was nothing to disclose this cancelation policy. Bad marketing and awful customer service.

I have attached the only two emails ever received from this company.
Thank you for checking into this matter for me.

My credit card has been charged for products I did not receive.
I ordered Keto Burn on June 6, 2019. I sent the following message because they immediately charged my credit card for another product that I did not authorize. I said "just notified my credit card company that I only authorized the Keto Burn Xtreme which was a free trial and I agreed to pay the shipping.

I do not want the "suggested" Detox product that was added to my order. If you can send the free trial alone, I will accept it. If you must send both products, I will have my credit card company block the order. Please let me know."

I did receive the "free" trial and brought it with me to my cardiologist to see if it was okay to take. He took it from me and told me not to take this product. Since that time I did not receive any further products. Last evening my husband was reviewing our credit card bill because we are thinking of transferring to a new account and he noticed three charges of $89.84 along with the free trial shipping charge of $6.84. I called the company and they gave me such a hard time. After over one hour on the phone, they agreed to remove one charge of $89.84 and $40 off of another order that they claim was shipped. They did not believe me that I did not receive the additional bottles. I explained that I am not allowed to take this product as per my doctor and they still wouldn't believe me. They said all they can do is refund my card $129.84. I am upset because I wouldn't have even ordered the "free" trial of 30 day supply if I knew that after 14 days of not returning it I would be charged an additional $89.84. This is false advertising. The terms and conditions that they claim I agreed to are so hidden that I did not see it. I cannot afford to pay $89.84 for any product that is unnecessary. This is simply a luxury that I cannot afford and I feel fooled by them. I would hope that they would refund the remainder of the amount ($139.68). I have no problem paying the shipping cost of $6.84 for the "free trial". I really appreciate your help with this matter. Thank you in advance.

Continuing to send and charge me after canceling eveven when getting my credit card company involved
IIt started in June with the free trial which wasnT free, I cancelled, I received and was charged for their product in July I cancelled again and tried to find out how and where to send it back to then in August the same thing I did it again. In September it happened and I called my credit card company, got a new card and then today I received a letter stating they couldn't remove the charges because the company said I never cancelled

Ordered sample of product online. Received 2 more packages thru mail. Found I was charged on my bank statement. Want to discontinue sevice .
Started August 30,2019,products Ketoburn and ketoburn Detox then Ketogenics and Ketogenics Detox. Was charged $89.99 for each pair.Paid by my checking account at *** their package the order #XXXXXXXXXXXXXX acct#XXXXXXX fromXXXXX

I explained I had a disability and they didn't care,
I have a disability and I tried the product to help me try and lose weight. By day 12 I didn't notice any changes so all together I stopped taking them. I had thought it was a 30 day trial and also thought I was only paying for the one bottle itself

I signed up for a free 14 day trial, I was to only pay shipping. Before the 14 day trial was up, they charged my bank account $89.95 twice
I cancelled it by email and was issued a confirmation number. They said they refunded $120, leaving me on the hook for $60. My bank, Chase Bank issued me a new card on July 1, the vendor said that they returned $120 on July 3. Because I had a new account the money was sent back to the vendor. I have received nothing. They keep telling me it's closed out. Chase talked to them and I call them constantly. They refuse to send me the money. I have the email I sent them, plus the cancellation and my bank statement showing that I never got the money. Chase told me that they returned it to the sender, since that account was closed. I sent the vendor everything they asked for and they basically insist I have the money, even though the statement proves I do not. Chase has also told them that the money was returned back to them. I sent them the product, all info and they still will not do anything. I talked to a supervisor who hung up on me. I want my $180 back. I'm a disabled senior and live on $90 month. Their whole argument is they sent the money July 3, but since that account was closed, I sent them the new account number. So now, I have no product, no money, and no way to cover the $180 they stole from me. Please help me, that money is 2 mo the worth of living money for me. I live in Supportive Living, it's for people with disabilities and who have had a traumatic brain injury. I have both. Please help me.