Kevin Powell's Motorsports Charlotte

To Whom This May Concern,We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment the item ordered was a replacement - replacement for the original We take care in showing that we are "An Independent Retailer Of Consumer Products" so that our customers would know we are not the Manufacturer themselvesCustomer Service is very important to us and as a courtesy we will be refunding the remaining balance of $(Return Processing) to the customer's [redacted] card ending *** We do not reimburse shipping and handling costs incurred by FactoryOutletStore while processing your order, or any shipping costs the customer incurs while returning or exchanging your purchaseIf there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at [redacted] for any assistance needed

Greetings [redacted] ,We regret that you were not happy with the purchase made with and do show that you placed the order via our online shopping cart on and that we had no communication with you before the package delivery was refused.Your order was successfully refused/returned and refunded per our Return Policy (please review your Order Receipt as well as our Return Policy listed on the website where the purchase was made):RETURN POLICY VIA WEBSITE:"At FactoryOutletStore.com returns are easyBrand New items may be returned or exchanged within Days from date of purchaseReturns are subject to a 15% restocking fee plus the actual cost of shippingThis amount will be deducted from the amount of your refund."RETURN POLICY VIA ORDER RECEIPT:Returns/Exchanges: You must keep all your original packaging to return or exchange any merchandise within Days.Policies & Procedures: You have read and agree to all of our Policies & Procedures regarding exchanges, returns, etc.On we show that you contacted us after the package was returned and refunded stating you "refused the package on delivery as the order was placed in error" Due to the circumstances your order was successfully refunded per our Return Policy If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department###-###-#### [redacted]

To Whom This May Concern,We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment the item ordered was a replacement - replacement for the original We take care in showing that we are "An Independent Retailer Of Consumer Products" so that our customers would know we are not the Manufacturer themselvesAs a courtesy we have refunded the full purchase price of the item Please feel free to discard the items at your convenience.If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at [redacted] for any assistance needed

I thanked customer for using our service and listened to the issue.Customer stated that the new mattress we delivered felt than one she has in second home called Noellei confirmed the model and collection that replaced that model was accurately provided by mattress consultant , in fact the RATING system , that measures firmness from 1-( the firmest and the softest) this is universal rating nationally by Simmons brandthe Noelle was a rating and the one we delivered was a 3(or 10% firmer) , therefore it could not be too soft.at this point I mentioned the only reason it may feel softer compared to the existing Noelle is the Box spring she bought the original mattress on ., may have been a foundation ( no coils) I informed customer , some stores will sell a non Simmons box spring without coils making the mattress feel firmer , when I asked customer to confirm LAW TAG and read if SIMMONS made it , customer said it did not have a law tag., I advised customer , the retailer that sold her the Noelle sold a box / foundation with out a law tag is illegalat this point I suggested when she goes back (perhaps November ) to the home with our mattress , to please place the mattress on the floor , my assumption is it will then feel like the Noelle , due to the non simmons box spring customer agreed to test when she goes back and will call me directly with resultI also mentioned , even though she is past her day COMFORT guarantee , we will extend it until she test the mattress on the floor , customer was appreciative of extention( I advised we dont want to replace NOW if the issue is really the existing box spring) customer was satisfied and will advise us of result when she test the mattress on the floor National Simmons & Serta Mattress Consultant [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , they did give me back my money, but the reason for the complaint was because I ordered it and they couldn't supply itI went with another item from a different company and will never again do business with factory outlet storeBecause I don't appreciate being deceived, and they were not able to make up the difference of the cost Sincerely, [redacted]

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment the item ordered was a replacement - replacement for the original We take care in showing that we are "An Independent Retailer Of Consumer Products" so that our customers would know we are not the Manufacturer themselvesWe will watch for the return of the merchandise and upon inspection will refund the full purchase price of the return.If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed.US Customer Relations Department###-###-####

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenience We show that our customer purchased a battery with us September per our online shopping card:"The Replacement Battery for [redacted] (Single Pack) has many exciting features for users of all typesYou can extend the lifetime of your Replacement Battery for [redacted] (Single Pack) with the purchase of a FactoryOutletStore Extended WarrantyThe Replacement Battery for Makita BL(Single Pack) is sold as a Brand New Unopened Item"We show that our customer contacted us January to state that they were experiencing an issue with the item Per our Return Policy:Return PolicyBrand New items may be returned or exchanged within Days from date of purchase.We understand the situation, as a courtesy we will be happy to exchange the item for a replacement please return the item with all the original packaging to : [redacted] ** [redacted] Once the item is returned and successfully inspected a replacement will be sent to our customer If you have any questions and/or would like to speak to us directly, please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been In order for the Revdex.com to appropriately process your response, you MUST answer the question above I did not get any response from [redacted] about my order on their sightUsally you get a conformation for your orderAnd I did not get any Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I received credit of $to my credit card on The matter is now resolved to my satisfaction I will never use this company again! Sincerely, [redacted]

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this caused.After reviewing this complaint along with our notation history we do not show that the item was returned nor do we see any form of communication with this customer until Our customer spoke with one of our Managers on and their account was refunded the full purchase price as a courtesy We still have not received this item as a return.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at [redacted] Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us and sincerely apologize for the inconvenience that this may have caused.After reviewing this complaint along with our notation history, we do show that MJacobs purchased the following item via our online shopping cart on @ 11am and a copy of the Invoice emailed to [redacted] : [redacted] We understand that our customer selected the incorrect item and intended on purchasing the Brand New Unit that is currently available in stock : [redacted] Customer may return the item for exchange within 30Days of delivery[redacted]

Greetings [redacted] ,We sincerely regret the inconvenience that you are experiencing with your order We show that you have recently spoken to one of our Processing Agents on 6/*/and was given the [redacted] tracking number associated with the replacement handset sent out to you - [redacted] This shipment is currently with [redacted] and should arrive within the next to Business Days.Once the package arrives please inspect all parts and give us a call to let us know that you are satisfied with the replacement Again, we apologize for the issues you are facing and will continue to monitor this issue until completion.Customer Relations Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I received the original navigation system todayI am confused to what serial number the company is referring to as the box is exactly as it was recievedThe serial number is on the outside of the boxThe enclosed system does not have any serial stickerNeither one of the units received by the company have any serial number stickers inside the boxAttached you will see the pictures of both of the units we recievedNeither one of the units has stickers on themThe only serial number I was able to locate was on the back of the boxThe company first said they were rejecting our refund because we removed the sticker from the outside of the box and now they are claiming it's some sticker on the insideI am seriously confused by all this back and forth or misinformation In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this has caused.After reviewing this complaint along with our notation history we do show that our customer purchase a replacement battery with us and successfully returned the item stating it was the incorrect item We do show that our customer was refunded per our Return Policy and has since been fully refunded At FactoryOutletStore.com returns are easyBrand New items may be returned or exchanged within Days from date of purchaseReturns are subject to a percent restocking fee plus the actual cost of our shipping to the customerThis amount was deducted from the amount of the refund.As a courtesy we will refund the full purchase price of the returned item today - - as we pride ourselves in excellent Customer Service If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Per the receipt you copied here: Total Credit Issued: [redacted] Grand Total: ***Your account was previously refunded as per the proof you also submitted Please contact your [redacted] Card ending [redacted] to inquire about when the funds will be visible in your account.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the pur [redacted] made with us and sincerely apologize for the inconvenience that this may have caused After reviewing this complaint along with our notation history we do show that our customer placed the order with us on for Celestron items one of the items went on a temporary back order due to the Eclipse and the popularity of the item Our customer's order was partially shipped and an email with tracking sent out on Upon further review we do show that the item was successfully returned to our warehouse on and our customer is due a full refund.We sincerely apologize that the refund to our customer has taken this long to process and will ensure that [redacted] is refunded the full pur [redacted] price of the order back to his [redacted] card ending [redacted] today If you have any additional questions and/or comments please feel free to contact us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that their proposed course of action is acceptable.I will follow through with them toward resolution If they provide the promised support services and repair/replacement, that will resolve my complaint Sincerely, [redacted] ***

We understand the situation and again sincerely apologize that the item sent was a complete pre-packaged kit As a retail outlet we will need the complete kit returned inorder to exchange/refund When we spoke with you we asked if the box was tampered with in anyway upon its arrival and your denied any damage to the package.Per our recent agreement you will have to return the entire contents of the merchandise along with the Manufacturer's packaging for inspection and consequent exchange/refundIf you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We show that the return is on its way back to us currently:Scheduled Delivery: Monday, 11/09/2015, By End of DayOnce the item has been successfully returned and inspected we will be able to issue a refund to our customer's [redacted] used in the purchase as previously agreed on 10/29/ We sincerely apologize about this issue and show that we have previously taken action to solve this situation as soon as possible If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department ***WE ARE RESPONDING TO THIS COMPLAINT TO BE COMPLAINT PLEASE NOT THAT THIS WILL REMAIN OPEN UNTIL REFUNDED THIS MESSAGE WILL REPEAT IF IT COMES BACK BEFORE THAT TIME***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for any inconvenience that this may have caused We do show that our customer purchased a Factory Serviced TomTom GOLIVE via our online shopping cart located at [redacted] on in the amount of $ Customer contacted us to state that they were having problems with the unit and was provided directions to return the item for inspection.Once the item was successfully returned and inspected our customer was refunded per our Return Policy located at: [redacted] After reviewing this complaint along with our notation history, we will refund the full purchase price of the item and the cost of the return shipping back to our customer's [redacted] card ending [redacted] - in the amount of $today If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department