Kevin Powell's Motorsports Charlotte

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and returned the item for refund.We do show that our customer successfully returned the package and was previously refunded We were able to send a copy of the receipt to our customer's
*** account Please contact your *** directly to inquire on when our refund would be visible to your account We would be more than happy to help in anyway that we can please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience.After reviewing this complaint along with our notation history we do show there was a miscommunication regarding the return of the item Our customer
indeed purchased an Out of Box item and therefore would not be able to return the item with the Manufacturer's Box We have updated our Support Team regarding this issue We have refunded our customer the full purchase price of the item and again sincerely apologize.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern:We regret that our customer was not happy with the purchase made with us and sincerely apologize about any inconvenience that this may have caused.After reviewing this complaint along with our order notation we do show that our customer purchased a Nuvi Cam LMTHD with us at
*** for $199.99. Our customer contacted us on 10/*/to state that the item received was defective and we issued a Prepaid Return Label to our customer's email at *** * FedEx Tracking *** for the safe return of the item without cost to our customer:We received an email from our customer on 10/**/17:cx emailed dtd 10/**" I am keeping the GarminI made mistakeI am sorryPlease get a refund from FedEx" *** We again received a call from our customer on 10/**/stating that they wanted to return the item at this point our Customer Service Representive reminded our customer that he can use the PrePaid Label that was emailed to him on 10/*/17. Customer became very abusive to the agent and then disconnected the call.To Date we have not received the returned item and eagerly await the return of the merchandise for inspection and consequent refund. One of our Customer Service Agents will reach out to our customer today to again make arrangements for the safe return of the merchandise for inspection and consequent full refund.If you would like to speak with us directly please contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We sincerely apologize for the inconvenience that this has caused our customer. After reviewing the complaint along with our notation history we do show that this warehouse error did indeed take much longer than usual to resolve - we sincerely apologize the time frame
as well as the condition of the item upon arrival.The order was has been fully refunded today the full purchase price of the item and as a courtesy we would like to offer our customer a 10% discount on their next purchase with us here at the FactoryOutletStore.comIf you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I see NO reason this company can't place my refund into my new bank account...it seems so easy to me and it would solve the problemThank you for contacting them and helping me, but please contact them again as my old bank in Wyoming will not accept the refundThey just need to send the refund to my new bank, *** *** in *** ***I believe that what they are doing is an extremely BAD practice and of course bad for their business and they will continue to hurt others with their current policiesI would like them to refund my money into my new bankIt is as easy as you make or as hard as you make it.Thanks Revdex.com,*** *** ***, Lewistown, Montana
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this has caused.After reviewing this complaint along with our notation history we do show that our customer was refunded the full purchase back to
their Visa card ending *** on or before 12/**/16.If you would like to contact us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us After reviewing this complaint along with our notation history we do show that our customer contacted us directly on 8/**/** stating that the item would not hold a charge Our Customer Care
agent reviewed the order and decided to fully refund our customer without the need of a return This refund was successfully completed on 8/**/**.On 8/**/** our customer contacted us to inquire about the refund and was updated about the previous refund made on 8/**/** We received calls from our customer regarding the refund previously made also on 8/**, 8/**, 8/17, and again on 8/ Each time we confirmed that the refund was previously made on 8/**/** and suggested that our customer contact their Card Company directly to inquire about how long refunds typically take before our customer is able to view it in their account.We sincerely apologize for any inconvenienced that this may have caused If you have any further questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department###-###-####

Thank you for your interest in us here at the FactoryOutletStore.com. We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment we will look into matter immediately Thank you for bringing this to our attention!We are committed to providing Excellent Customer Service and have recently implemented a Quality Assurance Confirmation Team. We would be more than happy to help in any way that we can on your future purchase please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed

We contacted the 3rd Party to ensure this billing issue was solved and found that the transaction was indeed successfully cancelled and a Manager contacted the client as well to apologize about the inconvenience. Customer Relations Department

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us and sincerely apologize for the inconveniencethat this may have caused.After reviewing this complaint along with our notation history we do show that our customer purchased the Raymarine Axiom
Chartplotter w/ Navionics Plus Chart Axiom Chartplotter w/ Navionics Plus Chart with us via our online shopping cart at *** on 7/**/ On 7/**/we show that the customer contacted us to inquire if the model he purchased came with a transducer the agent reviewed the item and informed the customer that they purchased the incorrect model.Customer stated that they would be returning the incorrect item purchased to be exchanged for the RayMarine E70364-02-NAG and on 8/*/our warehouse notated that they did receive the return minus the serial number sticker to match the item to the manufacturer's box This is critical to the Returns Process as the Serial sticker is typically used for rebate purposes and other matching purposes Without the physical sticker we are not able to complete the return process A picture of the serial, unfortunately, is not suffice Our Return Warehouse rejected the return as it was not returned per our Return Policy & Procedures as listed on our website where customer purchased the item as well as on the customer's proof of purchase - the item has since been returned to our customer and no longer in our possession.***Per our Return Policy - ***We here at the *** pride ourselves in excellent customer service and would be more than happy to help our customer get the correct item provided they followed our Return Policy for the safe return of the merchandise unfortunately, all returns or exchanges missing or with damage to the original box may be refused (i.e.missing/damaged UPC barcodes, missing/damaged manuals, missing/damaged warranties, tape on the manufacturer’s box, etc.) as the case with this return.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us and sincerely apologize for any inconvenience that this may have caused.Unfortunately, items go on "Temporary Backorder" due to the popularity of the item and we sincerely apologize that the item was not
available. We show that our customer ordered:*** Customer added another Headset on 4/**/and both SHR2083-were shipped using *** Tracking *** and were successfully delivered on 4/**/17Unfortunately the Quick Disconnect Adapter went on Temporary Back Order and was shipped using *** Global Mail Tracking *** and was successfully delivered on 5/*/ The other unit was canceled due to an extended Back Order on 4/**/17: ***Customer's order has been completed and closed out successfully and apologize for any misunderstanding If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.Customer Relations Department

To Whom This May Concern,We sincerely regret that you are not happy with the purchase made with us.After reviewing this complaint along with our notation history we do show that your item went on a temporary back-order and has since been canceled and refunded in full.We here at the
FactoryOutletStore pride ourselves on excellent Customer Service and apologize that we were not able to ship out the item as soon as possible. Please accept our offer of a 10% Discount on your future purchase with us for the inconvenience.If you would like to contact us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is a total lie The case was closedI never received my packageI love how these is try to explain that I received a package when there is no video, picture or EVEN SIGNATURE PROOF I even have a confirmation email from FactoryOutletStore, from last week, where this fraudulent company stated I would be receiving a refund On top of this, I was told by CS I was getting a refundno signature ON THE PACKAGE*** *** ** *** * *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** ***
*** *** ** *** *** *** *** *** *** *** *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenience that this may have caused.After reviewing this complaint along with our notation history we do show that the item ordered was a replacement for the
original We do show that the item was successfully returned and is set to be refunded We will ensured a full refund processed today back out our customer's *** card ending ***.At ***, we pride ourselves in excellent Customer Service and will ensure this refund is processed completely today If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedPlease note: I did receive an email message from someone at the company today - however, they claim they have no record of my order #. I would accept a new handset/charger replacement at this time, because the most important thing to me is my mother being able to receive and make calls and hear them, esp in an emergencyShe is yrs old and lives alone, hrs away from me.The replacement can be shipped to me at: *** *** * *** ** *** ** ***I would like to note however, that all along, I've been refused ANY and ALL help from this seller until the Revdex.com stepped in to help, so thank you so much for your assistance and support! Please advise if you need anything else from me and what the status is.Sincerely,*** ***
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer is not happy with the order here at the FactoryOutletStore.com and sincerely apologize for any inconvenience that this has caused.After reviewing this complaint along with our notation history we do show that the accessories were successfully
delivered 8/ We do show there was an issue with the mattress delivery Our delivery agent was not able to set up the model, considering the frame to be wrong side we have since spoken to our agent and rectified the situation.We are committed to providing Excellent Customer Service and will contact our customer directly to complete this transaction or cancel per their wishes.Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard if you would like to discuss this further.Customer Relations Department###-###-####

To Whom This May Concern,We regret that we were not able to fill our customers order and sincerely apologize for the inconvenience that this has caused.Unfortunately, the item purchased went on a Temporary Back-order due to one of the following reasons: popularity of the item, low pricing
and/or quantity on hand We sincerely apologize that the item is not available We do, however, show that we alerted you of your order status on 8/*/and your order was placed on 8/*/16.Regrettably, we were not able to fill your order It has since been fully refunded and closed/canceled.If you would like to contact us at your convenience please feel free to call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience our Customer experienced.After reviewing this complaint along with our notation history we do show that our customer purchased and was shipped
the Hewlett Packard Battery for HP 586006-(2-Pack) Laptop Battery - we understand that this was not the item our customer intended to purchase and it was returned and refunded per our Return Policy We understand that one of our Managers previously spoke to our customer regarding our Return Policy and as a result our customer was refunded the full purchase price.We pride ourselves in excellent Customer Service and appreciate the opportunity to solve any issues that may arise with our customers directly Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The tracking number is from July so the *** no longer keeps it When I disputed your charges with my *** *** representative at the time of the incident they were able to confirm through the *** that I returned the package on July * Please don't try to make as issue of that since that is clearly not the subject at hand I have the receipt from *** and I'm sure with little effort they could confirm what I am telling you NOW, the real subject here is your refusal to honor your return policy! I purchased this item through you so it is without doubt YOUR resposibility to accept the damaged item for a refund and YOU can take it up with the manufacaturer That is NOT MY RESPONSIBILITY but yours I'm asking you to do the right thing and give me my refund I will gladly sent you back the defective item that you took $for as it has never been any use to me Thank you for taking my money I worked very hard for it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***