Kevin Powell's Motorsports Charlotte

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]As a point of clarification, the original response from the company was to tell me I would not be receiving a hard copy of the update but my original receipt held all the information needed to update my GARMIN device I took them at their word and never questioned the validity of their customer service representative Unfortunately, life is not always fair and pressing events in my life took precedence over updating my GPS so it was not until some months later that I once again felt I could devote time to updating my GPS When I again attempted to contact Factory Outlet, their less than personal automated answering machine assured me they would in fact call me back as theyappreciated my business Several days went by and with no phone call I once again attempted to contact their company The eventual customer service representative I was able to speak to clarified I was outside their promised service commitments but he would see what they could do for me I continue to try to work my way through during the update based on the information supplied and eventually contacted GARMIN that informed me that based on the information within my receipt/email I got from Factory Outlet I would not be able to update my GARMIN GPS as they never provided me with the all important KEY#Subsequent to my complaint with Revdex.com, I was called by Factory Outlet informing they had decided they would refund my money and had in fact issued a check the day before Today, some five (5) days later I still have not received the refund The [redacted] states First Class mail will travel anywhere within the lower in two to three days Where is the refund? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becau I never said anything about the condition of the package I notice by the way that came without a manual, what is very strangeI though that I could get it on the internetAt this point I believe this GPS must have to be returned from somebody else, repackage and send it to me I contacted Garmin.com and they said very clear that that camera doesn't work with the GPS I don't beleive they will package items that are not compatible I'm just asking for a GPS that work with the camera that I have already installed in my car In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The original delivery dates wasn't The delivery dates given to me by the delivery company was This date was not acceptable so that's why I never accepted the dateThere was never a miscommunication my partIf an additional discount is applied to my account I will accept that and end the complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is my best belief that the package that I returned in January2017, contained the order that I received from Factory Outlet Store in November, Since I have no definitive proof, no photographic evidence that the carton contained the items [redacted] and [redacted] I concede I am exhausted dealing with this issue Please have Factory Outlet Store return the merchandise to me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

To Whom This May Concern,We sincerely apologize for the issues you faced with this order and have checked to ensure full refund was made to your account without the need of returning the item [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is not true, I contacted by phone and called two different numbers and talked to two different people to get this order canceled and was told that it could not be canceledI had to call twice and send an e-mail requesting a treacking numberThe tracking number was not given to me until I finally filed a dispute with my credit card company [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us here at the FactoryOutletStore.com.After reviewing this complaint along with our notation history we do show that the item was on BackOrder and has since been extended We've issued a refund to the customers [redacted] account using Transaction [redacted] We sincerely apologize for the inconvenience that this may have caused the order is now closed and successfully refunded.Customer Relations Department

To Whom This May Concern,We sincerely apologize that you were not happy with the order with us and choose to return the merchandise for refund After reviewing this complaint along with our notation history we do show that your order was successfully refunded the full purchase price and a refund for your cost of shipping being processed as previously agreed The check will be mailed to your [redacted] address as soon as possible.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations

To Whom This May Concern,We regret that our customer was not happy with the order made with us at [redacted] and sincerely apologize for the inconvenience that this may have caused.After reviewing this complaint along with our notation history we do show that our customer purchased our Zero Water Dispenser directly from our website located at [redacted] for $on using [redacted] tracking [redacted] to the address given to us by customer when he placed the order: [redacted] Our system updated/fixed the address as the customer entered the information incorrectly [redacted] alerted us on our customer contacted us to state that the address was incorrect and should actually be: [redacted] Our agent explained to our customer that we will contact [redacted] and have them reroute the package to the updated address and should take to Business days.We here at the FactoryOutletStore pride ourselves in excellent Customer Service, we will work with [redacted] to have our merchandise returned and will refund the full purchase price of the order back to our customer's Visa card ending [redacted] today.Customer Relations Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: ***,Here is proof that they received my returned item; however, I have not received my correct phone they promised to send.-------- Original Message -------- [redacted] -- Aloha, David C***General ManagerCobblestone Inn and Suites Hotel [redacted] ***(P) ###-###-####(F) ###-###-#### (C) ###-###-#### [redacted] *** [redacted] [redacted] *** [redacted] *** [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Credit was issued previously - [redacted] - customer should contact their bank directly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I followed whatever information was given to meThis business owes me a refundAt the time the business sent me instructions for sending the item back, there was no information about getting a tracking numberThis is a dishonest company and I do not want a discount because I will not purchase from this business againI want a full refund because not only do I not have the product, the product never worked to begin with and was falsely advertised In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I do not yet know when I will receive this itemI just spoke to customer service, they told me they ordered a bedframe, but they haven't received it yet, they said they would let me know when they receive it and when I might expect itI don't want to close this complaint until I actually have the new bedframe It has been an ongoing problem for weeks already, now going into week When I receive the bedframe, I will let you know and at that time I will close this complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us and sincerely apologize for the inconvenience that this has caused.Per [redacted] the package was successfully delivered to our customer on @ 4pm - [redacted] Tracking [redacted] : [redacted] Customer contacted us on to state that the package was not received and a "Missing Package" Investigation was immediately started - this investigation can take up to Days Once the investigation is successfully completed we will learn if [redacted] was able to confirm the package was successfully delivered, state whether the package was misdelivered and recovered On we followed up with [redacted] to learn that this missing package is still being reviewed We will continue to follow up with [redacted] and will refund customer as soon as possible.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have no idea what they are trying to say I returned the razor to where I was told to and it was delivered to that address If they are not Braun, then they are misrepresenting themselves In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us here at the [redacted] and sincerely apologize about the inconvenience that this has caused.After reviewing this complaint along with out notation history, we will issue a refund today for the full amount - $- back to our customer's [redacted] card ending ***.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that you were not happy with the order made with us and sincerely apologize for the inconvenience that this has caused.After reviewing this complaint along with our notation history we do show that our warehouse has researched the short shipment and found that the software was taped to the GPS Unit before shipping As a courtesy, we have shipping a replacement SD Card out to your Hartwell GA address An emailed with the UPS Tracking number for the replacement was sent to your hartcom.net email account today.Please feel free to contact us directly if you have any additional comments and/or questions regarding this order at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us via our online shopping cart located at [redacted] and apologize for the inconvenience.After reading this complaint along with our notation history we do show that our customer purchased the item directly from our webportal: [redacted] The above is a complete listing of what our customer saw when they selected the item to be shipped to their Washington ME address[redacted] We understand that this customer purchased the incorrect headset that will not work with their AT&T phone Customer must follow our Return Policy & Procedures listed at to have the item returned, inspected and refunded: [redacted] All information needed to return the item is listed on the website where customer purchased the item Once the item has been successfully returned and inspected we would be more than happy to refund the full purchase price of the item back to our customer's *** card ending ***.Customer Relations Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [This claim is to receive a refund of the $shipping fee I incurred to return a product THAT I DID NOT ORDER This is not a case in which I received my order, changed my mind, and then decided to send the item back In this case, the Company initiated the decision to ship a replacement item without first inquiring whether or not I wanted a replacement a simple e-mail could have alleviated this problem The issue at hand: If an item is no longer being manufactured, IT SHOULD NOT BE DISPLAYED ON THE WEBSITE AS THOUGH STILL AVAILABLE FOR PURCHASE I chose a specific item (based on comfort and fit) from their website and telephonically placed the order Had the sales representative mentioned that the item was no longer available and that a different item would be shipped, I would have instantly discontinued the order It is not fair for a Company to initiate the shipment of a completely different item and then cause the customer to incur the return shipping fee How is this legal? I am out-of-pocket $through no fault of my own and am requesting reimbursement In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]