Kevin Powell's Motorsports Charlotte

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this may have caused.Customer placed this order via our online shopping card where we list $as PRIORITY PROCESSING (First To Process First To Ship) not Priority or Next Day Shipping We further see that the item went on a temporary back order on the 3rd - the same day customer placed the order - and stock was replenished on the [redacted] - where PRIORITY PROCESSING ensured that our customer's order were amongst the first to fill and ship once stock was replenished.As a courtesy we will refund the Priority Processing of $to our customer today If you have any questions and/or concerns please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that you were not happy with the purchase made with us here at FactoryOutletStore.com and sincerely apologize for the inconvenience that this has cause We show that the package was successfully shipped on - the day after your purchase was made on DHL Tracking - [redacted] Please note that delivery time is subject to the ability of our couriers ***, ***, and ***) to fulfill their delivery schedule Unfortunately, we are not able to cancel a shipment once it has been shipped Please return to the website where you placed this order to review our Return Policy & Procedures should you choose to return the item once successfully delivered.If you have any questions and/or comments please feel free to contact us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I was told overnight shipping was not an option I asked for my battery to be overnighted to me and was told they dont offer thatAlso I was told that a new battery was being sent out to me regular because overnight is not an option and the other battery had been rerouted back to themI am sure those calls are monitored listen to the recordings In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvience that this has caused.We here at FactoryOutletStore.com pride ourselves in excellent Customer Service and will have this order canceled and refunded within the next to 48hours If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Again .. We sincerely apologize for the inconvenience that this has caused you and understand the point the customer is attempting to portray. We would not "knowingly" give our customers incorrect information and will follow up with all agents that handled this issue for clarification. We are consistently training our Customer Support Department and we use this feedback to further assist our Customers and update our system as necessary. If you would like to contact us at your convenience please call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Once again, this is typical of the deceptiveness of the company. I have pasted in below the credit I was given on February **. As one can see, it was for $174. It was not until a week later, after a number of complaints with BBB and elsewhere, I now see on checking my [redacted] statement, that the remaining $22.95 in dispute was credited. They did not credit my account $197. They credited it $174, and then, on protest, the remaining $22.95. There claim about consideration for the client could not be more absurd or more wrong. They are "considerate" only after the customer spends a month trying to get his refund. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

We understand our customer's frustration and sincerely apologize for the inconvenience that this may have caused.We are consistently training our Customer Support Representatives and we use all feedback to further assist our Customers both past as well as present not to mention future We do show that we did not charge our customer as the item was not shipped the authorization on the charge was released as the order was successfully canceled Customer may follow up with their card company for any and all updates regarding when the funds will be visible to her account.If you would like to contact us directly please feel free to reach out to us at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we would be more than happy to assist.Customer Support Department

To Whom This May Concern,We regret our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this has caused.As requested we have issued a refund of $to our Customer's PayPal accounting using Transaction ID# [redacted] .If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I don't know if they're trying to sell defective products or just incompetentThey've said repeatedly that they're sending me a return labelI've never gotten oneEvery other business emails a PDF and it's easyI've had to talk wit them repeatedly as they confirmEach time they say they'll send a return labelI've never gotten oneThis time (today) they said that [redacted] would call me for a pickupThey still haven'tAll I want to do is ship them back their defective product and never deal with them againSo far this has been impossible I'm still waiting for a return authorization and refund which from anyone else would have been there months ago In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We show that refund was made 9/** Please contact your bank as to how long it will be before a refund is visible in your accountIf you have any additional questions or would like to speak with us directly please contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern, [redacted] has stated that the package was successfully delivered As a courtesy we will refund the full purchase price of the order.Customer Relations Department

We understand that there may be a language barrier currently. We spoke with your Card Company and have explained the issue resulting with this order. Unfortunately, we are not able to take the item back as it will be unsanitary. As a courtesy, a refund will be issued to your card by your Card Company for the cost of the item without the need to return. This order is now considered closed and fully refunded.Customer Relations Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] This resolution is pending because I am unable to follow the manager's suggestion until I return to my second home, approximately November He covered the quality of the new mattress, however, I can only judge its quality by the fact that both of my king size Noelle mattresses do not cause back pain and I had considerable back pain when I woke up each morning after sleeping on the new one The matter has not been resolved but he appears to be sincere regarding assisting me with this problem I look forward to us resolving this issue Sincerely, [redacted]

WE HAVE NO RECORD OF THIS CUSTOMER - Revdex.com PLEASE REVIEW

Revdex.com:We have received your request to cancel your order with usWe regret that you have chosen to cancel and do look forward to you returning to us in the futureIf your account has been charged, the amount will be credited to the original method of payment immediately and could take up to 2-business days to show on your statementIf you have any further questions or need assistance in finding something suitable for your needs, please feel free to contact us at our toll free number at ###-###-####Agents are standing by hours a day, days a week to assist youThank you for shopping with us and we look forward to seeing you soonFactoryOutletStore.comOrder Processing TeamToll Free: ###-###-#### I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to me and the matter has not been resolvedI still need a Battery Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Please find attached picture of the tablet I was sent which clearly shows the model number, a copy of my receipt which has the model number of what I ordered and what I paidYou will also find a copy of my running statement from my credit card account that shows at the bottom where they took out the full amount as on the receipt and at the top I was only given a partial refundI was not given a full refundThey tried to give me an educational tablet that is used in schools to better educate childrenYou can google the two tablets and see for yourselfThe tablet I ordered Galaxy Tab 10.1/SM-T53016GB BlackThe tablet sent to me Galaxy Tab Education SM-T530NN with the Model number SM-T530NYKNXARThese are clearly two different tablets and used for different purposesA consumer that is not knowledgeable about electronics won't complain but I was ripped off and they are continuing to rip people off not advertising it as such [redacted] ** [redacted] [redacted] *** [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved My major complaint was also in the manner that your *** answering service handled themselves maybe you can give them some customer service classes
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us via our online shopping cart After reviewing this complaint along with our notation history we do understand this situation completely Unfortunately, we are only able to refund the ***
*** ending *** used to place the order Our Customer must then contact their bank to have the refund forwarded to their new account.Customer can follow our Return Policy to return the merchandise as they purchased the incorrect item via our online shopping cart once the item is successfully returned the refund will be placed within to 48hours.If you have any questions and/or concerns please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department