Kevin Powell's Motorsports Charlotte

Revdex.com:Thank you,I apologize of not cancelling at an...

earlier time. Yes it is resolved a confirmation from the Plaintiff.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this has caused.After reviewing this complaint along with our notation history we do show that our customer purchase a replacement battery with us and...

successfully returned the item stating it was the incorrect item.  We do show that our customer was refunded per our Return Policy and has since been fully refunded.  At FactoryOutletStore.com returns are easy. Brand New items may be returned or exchanged within 30 Days from date of purchase. Returns are subject to a 15 percent restocking fee plus the actual cost of our shipping to the customer. This amount was deducted from the amount of the refund.As a courtesy we will refund the full purchase price of the returned item today - 1/**/16 - as we pride ourselves in excellent Customer Service.  If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and I have determined that my complaint has NOT been resolved because:

This was a "bait and switch" situation.  Tellingly, the product which I was previously told was "Discontinued" was immediately shipped when I filed a complaint with the Revdex.com.The tracking information which I have been provided promises a 9/**/16 delivery.  I will respond further once I have received my order.
Sincerely,
[redacted]

Greetings [redacted],Again we apologize for the situation and will consider this case now closed.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the situation that this may have caused.After reviewing this complaint along with our notation history we do show that our customer contacted us to alert us to the fact that...

they received the package but was missing the handset lifter.  We will refund the cost of the lifter today ($29.44) back to our customer's [redacted] ending [redacted].If you have any questions and/or comments, please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Per desired settlement as well as speaking with our customer, as agreed, the check #[redacted] was previously mailed to [redacted] on 3/**/15.Please allow sufficient time for the check to arrive.  If you have further questions and/or comments please feel free to contact us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us and sincerely apologize for the inconvenience that this may have caused.After reviewing this complaint along with our notation history, we do show that M. Jacobs purchased the following item via our...

online shopping cart on 2/**/2017 @ 11am and a copy of the Invoice emailed to [redacted]:
[redacted]We understand that our customer selected the incorrect item and intended on purchasing the Brand New Unit that is currently available in stock :[redacted]Customer may return the item for exchange within 30Days of delivery.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
    .I knew nothing about international phone until I called Samsung when the phone had issues. This cell phone is no good to me here in America , I thought I was buying a Samsung s7 from americaloaded with American software to work here in America. The website did not state international
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment .. the item ordered was a replacement - replacement for the original.   We take care in showing that we are "An Independent Retailer Of Consumer Products" so that...

our customers would know we are not the Manufacturer themselves. Customer Service is very important to us and as a courtesy we will be refunding the remaining balance of $48.66 (Return Processing) to the customer's [redacted] card ending [redacted].  We do not reimburse shipping and handling costs incurred by FactoryOutletStore while processing your order, or any shipping costs the customer incurs while returning or exchanging your purchase. If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at [redacted] for any assistance needed

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us.  We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment .. the item ordered was a replacement - replacement for the...

original.   We take care in showing that we are "An Independent Retailer Of Consumer Products" so that our customers would know we are not the Manufacturer themselves. We will watch for the return of the merchandise and upon inspection will refund the full purchase price of the return.If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed.US Customer Relations Department###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

WE DO NOT HAVE A CUSTOMER WITH THIS EMAIL ADDRESS NOR PHYSICAL ADDRESS IN OUR SYSTEMPLEASE PROVIDE US WITH YOUR ORDER NUMBER OR CONTACT US DIRECTLY AT ###-###-#### MONDAY THRU FRIDAY 9AM TO 4PM EASTERN/STANDARD FOR MORE ASSISTANCE.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The pen they sent does not work with my computer at all.  (Picture is attached).  I have a video showing that it does not work as well (but could not upload it).    
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,We sincerely apologize that you were not happy with the order with us and choose to return the merchandise for refund.  After reviewing this complaint along with our notation history we do show that your order was successfully refunded the full purchase price and a...

refund for your cost of shipping being processed as previously agreed.  The check will be mailed to your [redacted] address as soon as possible.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations

To Whom This May Concern,We regret that our customer was unhappy with the purchase made with us via our online shopping cart.  After reviewing this complaint along with our notation history we show that our Customer placed this order on 6/**/15.  Customer paid $2.95 for our internal...

expedited processing and the package was given to [redacted] the same day with tracking number [redacted]: - June **, 2015 , 8:45 pm Arrived at [redacted] Destination Facility [redacted] ** [redacted]  The package arrived at the [redacted] Facility in [redacted] to be sorted and then delivered to the customer by their local Post Person .. therefore the package is still in transit and should be delivered within the week.The customer contacted us on 6/**/15 very irate that the package did not arrive yet (four (4) Business days after it was dispatched) - misread the tracking information stating that the package was delivered in NJ and she is in NY then insisted on speaking to a Supervisor.  Speaking to the Supervisor customer demanded FREE Overnight Shipping of a new order - when this was denied customer stressed speaking to someone in a higher position.  Customer threatened stated that she would "blog" badly about our company as well as contact this Revdex.com.In an effort to appease the customer our Supervisor went ahead and shipped a FREE order for the battery out to the customer on 6/**/15 - [redacted] AND also gave the customer a refund of the $2.95 for the shipping.  As a courtesy customer may keep both batteries as the 1st shipment should arrive shortly and the 2nd will arrive wthin a week.  Customer can also feel free to return both for full refund to their account.  While we understand that we are not able to make everyone happy we indeed tried in this case. If you have any questions and/or comments regarding this case please feel free to contact our US Based Customer Relations Department at ###-###-#### Eastern/Standard.

To Whom This May Concern,We regret that our customer was not happy with the order made with us at [redacted] and sincerely apologize for the inconvenience that this may have caused.After reviewing this complaint along with our notation history we do show that our customer...

purchased our Zero Water Dispenser directly from our website located at [redacted] for $44.95 on 5/*/17 @8:10PM - we show that the product was shipped out on 5/*/17 using [redacted] tracking [redacted] to the address given to us by customer when he placed the order:   [redacted]Our system updated/fixed the address as the customer entered the information incorrectly.  [redacted] alerted us on 5/*/17 of the following:[redacted]Our Customer Service Department immediately sent a message to our customer's email at [redacted] alerting them of the Delivery issue.  On 5/*/17 our customer contacted us to state that the address was incorrect and should actually be:  [redacted]  Our agent explained to our customer that we will contact [redacted] and have them reroute the package to the updated address and should take 3 to 5 Business days.We here at the FactoryOutletStore pride ourselves in excellent Customer Service, we will work with [redacted] to have our merchandise returned and will refund the full purchase price of the order back to our customer's Visa card ending [redacted] today.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]As a point of clarification, the original response from the company was to tell me I would not be receiving a hard copy of the update but my original receipt held all the information needed to update my GARMIN device.  I took them at their word and never questioned the validity of their customer service representative.  Unfortunately, life is not always fair and pressing events in my life took precedence over updating my GPS so it was not until some months later that I once again felt I could devote time to updating my GPS.  When I again attempted to contact Factory Outlet, their less than personal automated answering machine assured me they would in fact call me back as theyappreciated my business.  Several days went by and with no phone call I once again attempted to contact their company.  The eventual customer service representative I was able to speak to clarified I was outside their promised service commitments but he would see what they could do for me.  I continue to try to work my way through during the update based on the information supplied and eventually contacted GARMIN that informed me that based on the information within my receipt/email I got from Factory Outlet I would not be able to update my GARMIN GPS as they never provided me with the all important KEY#. Subsequent to my complaint with Revdex.com, I was called by Factory Outlet informing they had decided they would refund my money and had in fact issued a check the day before.  Today, some five (5) days later I still have not received the refund.  The [redacted] states First Class mail will travel anywhere within the lower 48 in two to three days.  Where is the refund?
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We here at FactoryOutletStore wish your wife good health along with a speedy recovery.  We will be able to waive all return fees once the item(s) were successfully returned as a courtesy.  Please give our US Based Customer Relations Department a call when you are ready to return the item and we will make arrangements as well as waive all return fees - refunding our customer the full purchase price of the item returned with all Manufacturer packaging and all of its accessories back to their [redacted] Account.  If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist in any way that we can.US Based Customer Relations Department###-###-####

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and apologize for the inconvenience that this may have caused.After reviewing this complaint along with our notation history we do show that our customer placed the order for a refurbished Fenix3 on...

8/**/17 and the item went on back.  On 8/**/17 we spoke with customer and offered to ship him the brand new version as the refurbished item was on back order and customer refused and requested to speak to a manager.   On 8/**/17 we again spoke to our customer and at that time he agreed to wait for the item to become available and stated that he would make a complaint to the Revdex.com due to the back order.Again we apologize that the refurbished item went on a temporary back order but have since shipped and is enroute to our customer: Customer has 30 days from date of delivery to return the item per our Return Policy as listed on the website where customer placed this order:[redacted] If you have any additional questions and/or complaints please feel free to contact us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that we were not able to fill our customers order and sincerely apologize for the inconvenience that this has caused.Unfortunately, the item purchased went on a Temporary Back-order due to one of the following reasons: popularity of the item, low pricing...

and/or quantity on hand.  We sincerely apologize that the item is not available.  We do, however, show that we alerted you of your order status on 8/*/16 and your order was placed on 8/*/16.Regrettably, we were not able to fill your order.  It has since been fully refunded and closed/canceled.If you would like to contact us at your convenience please feel free to call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.Customer Relations Department