Kevin Powell's Motorsports Charlotte

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While I was eventually shipped the item I ordered, it required repeated phone calls and complaints before the entire order was received.  The business' response sums up the issue quite well.  The product on the website is listed as being in stock (I'd be happy to provide screen shots), and it is not until after orderin that I was informed that it was "discontinued" (which for reference it is not).On each occasion when I called to address the situation, the customer service rep attempted to sell me a far more expensive unit as an alternative.I don't care to spend any more time dealing with the situation, but other consumers should be warned that the great deals on "in stock" items on this company's website may actually be too good to be true.[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This is not true, I contacted by phone and called two different numbers and talked to two different people to get this order canceled and was told that it could not be canceled. I had to call twice and send an e-mail requesting a treacking number. The tracking number was not given to me until I finally filed a dispute with my credit card company.
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this may have caused.After reviewing this complaint along with our notation history we do show that this issue has been successfully resolved with our...

customer and customer is now satisfied with the purchase made with us at [redacted].If you have any further questions and/or comments please feel free to contact our US Based Customer Relations Department at [redacted] Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I don't remember where the message was that I responded to, but I did agree that the company had taken care of the problem. Sorry, I may have sent it back wrong, but I have my refund and all is well.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The 2nd pen they sent also did not work with the computer.  I called Lenovo technical support and they said the pen that was sent is not compatible with this computer.  They also said that no pen was compatible with this computer!!!  Despite the fact that it shows several images advertising that it comes with a pen.  Which, is the main reason I purchased the computer as I work with clients everyday in the field and require signatures.  They clearly falsely advertised this product in a fraudulent manner.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,We regret that you are not happy with the purchase made with us.  After reviewing the complaint along with our Order History we do show that your order went on a temporary back order and was not charged until the item was available to ship on 7/**/2015.  Please...

review your email as we emailed you a copy of your receipt along with the tracking information for the location of your enroute package.If you have any questions please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastnern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted] We apologize that your shopping experience with us wasn't as expected. After a full review of your order, we have decided to initiate a full refund. Again, apologies for the inconvenience. Customer Relations

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us.  We do show that we shipped exactly what was on the customer's invoice while we understand that the customer's complaint.As a courtesy we will refund the full purchase price of the item within 24...

to 48hours.If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Greetings [redacted],Refund of $74.95 was issued to you [redacted] card ending [redacted].  Please contact your card institution directly for any updates on when this refund will show in your account.If you have any further questions and/or comments please feel to contact us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for any inconvenience caused.After reviewing this complaint along with our notation history we do show that our customer ordered replacement filters for the Honeywell Pleated...

Filters.  This item is a replacement for the original.  We take care in showing that we are "An Independent Retailer of Consumer Products" and not the Manufacturer themselves.Our customer purchased the item via our online shopping cart at [redacted] and contacted us on 10/* to state that they were not happy with the order.  As a courtesy we provided our customer was a PrePaid Return Label to return the merchandise for inspection and consequent full refund.  Once our merchandise is successfully returned unopened we will be more than happy to issue our customer a full refund.  We await the safe return of the replacement filters.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We show that we are in touch with our customer and mutually resolved this issue on 9/**/15.Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard if you would like to discuss this further.Customer Relations Department###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Your colleague, just yesterday over the phone, stated that I was getting a refund for non-receipt of the order.  The investigation was completed weeks ago. [redacted] investigations do not last as long as the "customer care representative" stated.Refund my credit card immediately.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenience that this caused.After reviewing this complaint along with our notation history we show that this order was previously refunded and canceled.If you have...

any further questions and/or comments regarding this order please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Support

To Whom This May Concern,We regret that we were not able to make this customer one of our satisfied customers.  As a courtesy we refunded the full purchase price of the return once the item was successfully received and fully inspected.  If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenience that this caused.After reviewing this complaint along with our notation history we show that this order was previously refunded and canceled.If you have any further questions and/or comments regarding this order please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Support

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us.  After reviewing this complaint along with our notation history we show that our customer purchased Zero Water ZR-230 (12-Pack) Portable Replacement Filters via our online shopping cart and...

was shipped successfully.  These are replacements of the original item.Our customer contacted us on 9/*/15 to state that we sent him the incorrect item and was given directions to return for inspection and consequent refund/exchange.Customer received exactly what was ordered as he again contacted us on 9/*/15 to state that he would like to exchange the return with another item completely - the 24pk of the ZR034 Replacement Filters.  Customer was emailed directions to return the merchandise but did not have a printer .. he wanted the information mailed.  Our agent explained to our customer that the return directions were listed on the website where customer placed the order and he did not need a printer but could transfer pertinent information on any piece of paper to be included in the box and we would accept the return for exchange.We do show that our customer has since successfully returned the merchandise and as our customer ordered the incorrect item via our shopping cart he was refunded per our Return Policy.  As a courtesy we will refund the full purchase price of the return today.  If you have any questions or would like to speak with us directly please feel free to reach out to our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Thank you for returning the $62 shipping fees. You mention that I received an order confirmation which I did. When I opened the email all I saw was the amount that your phone order taker had quoted me. I did not scroll down to see the unexpected additional charges because, I didn't expect them. I called your company to find out how my on-line order would be shipped and if a signature would be required on delivery. I was urged to place my order over the phone because I would receive it faster. Your order taker and I discussed the free shipping and in fact she told me it would be sent ** Postal Service and a signature would not be required on delivery. She confirmed the amount I would be charged-  I agree mistakes happen. What disappoints me the most is the way I was treated by your supervisor after the sale when I called to try and rectify the situation. I talked to her three times but called many times before It got to that point. I was hung up on three additional times before actually talking with her. Her attitude was very disrespectful all three times. She wouldn't even listen to or acknowledge that possibly a mistake had been made.  It's to bad your supervisor didn't go through the order like you did and realize that possibly a mistake was made. I [redacted] your company after the third conversation. I found that literally hundreds of customers had complained of treatment like mine. Some say they had been "ripped off", "received used merchandise when they ordered new" and had multiple other reasons for complaining. I realized that the experience I had with your company was maybe typical? Either way, I will not be using Factory Outlet Store in the future. With social media the way it is today, word travels fast. One dissatisfied customer can tell literally thousands of friends and thousands of their friends in a matter of hours. I realize SEO is important and you pay a lot to have your company listed a the top of [redacted] search. The next time these friends I mention are looking for a laptop battery like me or other item you sell, I wonder how many will remember my experience when they see Factory Outlet Store at the top and skip down to the next on the [redacted] list? Was it really worth making me go through all this effort to collect a mere $62.00?Thanks again for returning the funds to my credit card account.
Sincerely,
[redacted]