Kevin Powell's Motorsports Charlotte

To Whom This May Concern,We regret that our customer was not happy with the purchase made and sincerely apologize about the inconvenience that this may have caused.After reviewing this complaint along with our notation history we do show that our customer purchased a Motorola HX550 Headset with us...

on 3/**/2016.  We show that our customer contacted us on 7/**/16 to inquire about their refund as they stated they returned the item.  Our Customer Care Agent explained that we do not show a return for this customer and requested to get the return tracking number customer used to return the merchandise.  Customer was not able to provide a return tracking number:Per our Return Policies & Procedures:"" Please include a copy of your receipt along with a description of all problems you had with the packaged components. You should choose a courier that provides tracking and insurance for your package. We do not reimburse shipping and handling costs incurred by FactoryOutletStore while processing your order, or any shipping costs the customer incurs while returning or exchanging your purchase.  ""           Unfortunately, we have not received the item our customer is claiming to have returned and therefore no refund is due to our customer at this time.  We do understand that items get lost during transit and would suggest that our customer contact the shipping agent used to return the item to find its whereabouts. If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The 2nd pen they sent also did not work with the computer.  I called Lenovo technical support and they said the pen that was sent is not compatible with this computer.  They also said that no pen was compatible with this computer!!!  Despite the fact that it shows several images advertising that it comes with a pen.  Which, is the main reason I purchased the computer as I work with clients everyday in the field and require signatures.  They clearly falsely advertised this product in a fraudulent manner.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I don't remember where the message was that I responded to, but I did agree that the company had taken care of the problem. Sorry, I may have sent it back wrong, but I have my refund and all is well.
Sincerely,
[redacted]

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this may have caused.After reviewing this complaint along with our notation history we do show that this issue has been successfully resolved with our...

customer and customer is now satisfied with the purchase made with us at [redacted].If you have any further questions and/or comments please feel free to contact our US Based Customer Relations Department at [redacted] Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This is not true, I contacted by phone and called two different numbers and talked to two different people to get this order canceled and was told that it could not be canceled. I had to call twice and send an e-mail requesting a treacking number. The tracking number was not given to me until I finally filed a dispute with my credit card company.
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Your colleague, just yesterday over the phone, stated that I was getting a refund for non-receipt of the order.  The investigation was completed weeks ago. [redacted] investigations do not last as long as the "customer care representative" stated.Refund my credit card immediately.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] We apologize that your shopping experience with us wasn't as expected. After a full review of your order, we have decided to initiate a full refund. Again, apologies for the inconvenience. Customer Relations

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for any inconvenience caused.After reviewing this complaint along with our notation history we do show that our customer ordered replacement filters for the Honeywell Pleated...

Filters.  This item is a replacement for the original.  We take care in showing that we are "An Independent Retailer of Consumer Products" and not the Manufacturer themselves.Our customer purchased the item via our online shopping cart at [redacted] and contacted us on 10/* to state that they were not happy with the order.  As a courtesy we provided our customer was a PrePaid Return Label to return the merchandise for inspection and consequent full refund.  Once our merchandise is successfully returned unopened we will be more than happy to issue our customer a full refund.  We await the safe return of the replacement filters.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us.  We do show that we shipped exactly what was on the customer's invoice while we understand that the customer's complaint.As a courtesy we will refund the full purchase price of the item within 24...

to 48hours.If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard

To Whom This May Concern,We regret that you are not happy with the purchase made with us.  After reviewing the complaint along with our Order History we do show that your order went on a temporary back order and was not charged until the item was available to ship on 7/**/2015.  Please...

review your email as we emailed you a copy of your receipt along with the tracking information for the location of your enroute package.If you have any questions please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastnern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom This May Concern,We show that we are in touch with our customer and mutually resolved this issue on 9/**/15.Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard if you would like to discuss this further.Customer Relations Department###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Greetings [redacted],Refund of $74.95 was issued to you [redacted] card ending [redacted].  Please contact your card institution directly for any updates on when this refund will show in your account.If you have any further questions and/or comments please feel to contact us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenience that this caused.After reviewing this complaint along with our notation history we show that this order was previously refunded and canceled.If you have...

any further questions and/or comments regarding this order please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Support

To Whom This May Concern,We regret that we were not able to make this customer one of our satisfied customers.  As a courtesy we refunded the full purchase price of the return once the item was successfully received and fully inspected.  If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenience that this caused.After reviewing this complaint along with our notation history we show that this order was previously refunded and canceled.If you have any further questions and/or comments regarding this order please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  My credit card company refunded to me the $279.05 charge before the business had refunded them.  [redacted] has finally reimbursed my credit card company.For clarification, it was not the purchase that I was dissatisfied with; it was the horrible customer service.  This company failed to uphold their verbally expressed commitment to ship this item when promised.  They repeatedly failed to allow me to speak with a customer service supervisor (I had been told that this level of authority was required to resolve my complaint) and repeatedly failed to have the customer service supervisor return my call.The offer of a discount for future purchase is worthless to me, as I have no intent of ordering from this company or their sister companies again.  They have a Revdex.com rating of 'F' for a reason. I am wiser for this experience.I have invested a great deal of time to reach this resolution.  This resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]