Kevin Powell's Motorsports Charlotte

Revdex.com:
The response made by the business in reference to complaint ID [redacted] is satisfactory, and the matter is resolved.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.   If, after returning the product and not receiving a FULL refund, I will open a separate issue.Thank you very much for your assistance in this matter.  I was happy to see such a speedy resolution.
Sincerely,
[redacted]

To Whom This May Concern,We regret that you were not happy with the purchase made with us here at the [redacted] and sincerely apologize for the inconvenience that this has caused.After reviewing this complaint along with our notation history we do show that we have successfully received...

the [redacted] for refund and we show that our customer was previously refunded the full purchase price for the item along with the corresponding 3yr warranty.  Customer was not refunded for the Mounting Kit @58.95 as we show that this item was not returned.  As a courtesy we will refund the Mounting Kit and the customer may keep the item.If you have any further questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern:We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this has caused.After reviewing this complaint along with our notation history we do show that the item was shipped to our warehouse without...

prior notice.  Items damaged in transit are inspected at the "Delivery/ShipTo" location upon express notice from the receiver (our customer) by the carrier whom delivered the package.  Our customer not only did not advance us notice of an issue with the package upon delivery, also did not alert us to the return .. per our Return Policy, our customer returned the item to the incorrect warehouse after the 30Days Return Period and was the cause for the refusal .. again, due to no advanced notice:NOTE: Due to the fact that FactoryOutletStore ships from different warehouses around the country to expedite your shipping time, the address on your packing slip may NOT be the correct address for handling returns and exchanges. FactoryOutletStore is not liable for packages sent to any address other than our Syosset, NY address listed above and below.             We do not stock these at the warehouse customer returned the item nor do we ship that item from that warehouse.  We are aware of this issue and have been working with our Vendor to offer our customer a replacement and proper Return Procedure.  We understand this is a lengthy process and ask that our customer be patient with us while we arrive at a viable solution. Our Customer Care Manager will follow up with our customer as soon as possible.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Please note: I did receive an email message from someone at the company today - however, they claim they have no record of my order #.  I would accept a new handset/charger replacement at this time, because the most important thing to me is my mother being able to receive and make calls and hear them, esp in an emergency. She is 80 yrs old and lives alone, 2 hrs away from me.The replacement can be shipped to me at: [redacted] [redacted]. I would like to note however, that all along, I've been refused ANY and ALL help from this seller until the Revdex.com stepped in to help, so thank you so much for your assistance and support!  Please advise if you need anything else from me and what the status is.Sincerely,[redacted]
Sincerely,
[redacted]

Revdex.com:We have received your request to cancel your order with us. We regret that you have chosen to cancel and do look forward to you returning to us in the future. If your account has been charged, the amount will be credited to the original method of payment immediately and...

could take up to 2-5 business days to show on your statement. If you have any further questions or need assistance in finding something suitable for your needs, please feel free to contact us at our toll free number at ###-###-####. Agents are standing by 24 hours a day, 7 days a week to assist you. Thank you for shopping with us and we look forward to seeing you soon. FactoryOutletStore.comOrder Processing TeamToll Free: ###-###-####
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me and the matter has not been resolved. I still need a Battery.
Sincerely,
[redacted]

To Whom This May Concern,We have successfully received the item and have issued refund to the Financing option that customer selected when first placing the order.  Refund of $762.11 was made to Bread Finance for the return of the item.If you have any additional questions please feel free to contact us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The response is typical of company that does not value their customers or their satisfaction.  By merely pointing out an obscure fine print that is posted somewhere on your website does not absolve you from false advertising, or dishonest business practices. In addition, a cancellation policy is not posted on your website nor is it on the order.  Furthermore, the email that came from your customer service representative does not state to cancel orders by calling your company directly.  It also has no mention of a restocking fee or additional shipping fee for refunds.  Your response is unacceptable, and will not satisfy any reasonable person.  The facts are these: an order was placed on your website, minutes later was cancelled in writing via email.  No order should have been processed, and it should not have been shipped. Sincerely,  [redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
 Info Factoryoutletstore.comJun 27 (2 days ago)to meHello Alika Rogers,  Thank you for your interest in FactoryOutletStore.com!We received your request to cancel your order; unfortunately your order cannot be cancelled at this time. Your order has already been sent down to our warehouse for processing. Please DO NOT refuse the package, as this will delay your process for a refund. Please visit our site and print the return form needed for all returns. We will gladly refund you in full once the package is returned to us unopened and in original packaging. If you have any further questions feel free to contact us.Thank You,FactoryOutletStore.comOrder Processing TeamToll Free: 1-800-816-0810Mon-Fri 9am-5pm (EST)Info Factoryoutletstore.comJun 27 (2 days ago)to meHello Alika Rogers,  Thank you for your interest in FactoryOutletStore.com!We received your request to cancel your order; unfortunately your order cannot be cancelled at this time. Your order has already been sent down to our warehouse for processing. Please DO NOT refuse the package, as this will delay your process for a refund. Please visit our site and print the return form needed for all returns. We will gladly refund you in full once the package is returned to us unopened and in original packaging. If you have any further questions feel free to contact us.Thank You,FactoryOutletStore.comOrder Processing TeamToll Free: 1-800-816-0810Mon-Fri 9am-5pm (EST)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I already have the wrong camera installed in my car and they want me to expend more money sending the wrong camera back.   Could be OK if they send me the right GPS that work with this camera.  I don't have money to be paying for installation. It's not my fault that I got the wrong camera in the first place.     Thanks. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this may have caused.After reviewing this complaint along with our notation history we do show that our customer placed an order via our online...

shopping cart for a Sonicare FlexCare Platinum Toothbrush on 2/*/17 and this package was successfully delivered on 2/**/17:[redacted]On 2/*/17 we received a call from our customer to inquire about the order.  At this time, [redacted] alerted us that she no longer wished to keep the item and would be returning for a refund.  A copy of our Return/Exchange Form was emailed to our customer at [redacted]   [redacted]Our customer reached out to us on 2/**/17 to inquire about her refund. After reviewing the order history, we were unable to find a record of a return.  Our Customer Care asked for the return tracking number, at this point our customer was not able to provide one and stated that they would follow up with their Post Office and give us a call back.  2/**/17 and 3/**/17 we spoke with our customer and in an effort to help locate the package, we suggested that our customer start a missing package investigation with the shipping provider used to return the item for refund.  To date we have not yet received the Sonicare FlexCare Platinum Toothbrush.We here at the FactoryOutletStore.com pride ourselves in excellent Customer Service and sincerely apologize for this situation as customer did not follow our Return Policy to successfully return the item for refund. If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenience that this has caused.After reviewing this complaint along with our notation history we do show that we spoke with our customer today and have previously...

made arrangements to pick up the motor for inspection and consequent refund.If you have any additional questions and/or comments please feel free to contact us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this may have caused.After reviewing this complaint along with our notation history we do show that our customer purchased a refurbished GPS unit with...

the billing address in Tarpon Springs FL and a shipping address of Hanover VA.  All of our orders go through our internal verification system in order to protect our customers and our company against fraud and this, along with other deciding factors, was the reason our customer received an email alert to verify the validity of this order.We do show that this order has been successfully canceled per our customer's request and previously refunded in full.  If you have any additional questions please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this caused.After reviewing this complaint along with our notation history we do show that we are currently working with our warehouse to...

have a replacement pen ($29.99 Value) sent to our customer immediately.  Please allow 2 to 5 Business Days for the item to arrive.If you would like to speak with us directly and/or have additional questions please feel free to reach out to our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I finally received payment of $8.95 from FactoryOutletStore.com although I had to fight every inch of the way Buyer Beware with this concern. Thank you Revdex.com for your assistance in this matter and this company should be on your no fly listSincerely,
[redacted]

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience.Due to overwhelming piracy on software including DVDs, CDs, and Pre-Loaded Data Cards, the manufacturer has stated that these items cannot be returned back...

to FactoryOutletStore.com. For any issues concerning the software (i.e. Defect, Troubleshooting, etc.), the customer is responsible for contacting the manufacturer directly for assistance.   After reviewing the complaint along with our notation history, we were able to find a viable solution that would work for our customer.  One of our Department Managers contacted our customer today and we will continue to work with our customer to ensure their complete satisfaction.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We sincerely apologize that our customer is not happy with the purchase made with us.  After reviewing our ad as well as our customer's notation history we do show that we are advertising the correct item and that there was a warehouse shipment issue.  We regret...

that this issue was not handled correctly the first time and will have [redacted] out to pick up both items within 24 to 48 hours.Once both items have been received and inspected we will issue a full refund to our customer.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this caused.After reviewing this complaint along with our notation history we completely understand the issues and as a courtesy will refund...

the shipping charges to our customer along with a 10% discount on the item.  This refund will be processed and completed within the next 24 to 48hours.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us here at the [redacted] and sincerely apologize about the inconvenience that this has caused.After reviewing this complaint along with out notation history, we will issue a refund today for...

the full amount - $38.00 - back to our customer's [redacted] card ending [redacted].If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and have spoken to them directly and will continue to work directly with our customer.Customer Relations Department.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Once again, this is typical of the deceptiveness of the company.  I have pasted in below the credit I was given on February **.  As one can see, it was for $174.  It was not until a week later, after a number of complaints with Revdex.com and elsewhere, I now see on checking my [redacted] statement, that the remaining $22.95 in dispute was credited.  They did not credit my account $197.  They credited it $174, and then, on protest, the remaining $22.95.  There claim about consideration for the client could not be more absurd or more wrong.  They are "considerate" only after the customer spends a month trying to get his refund.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]