Kevin Powell's Motorsports Charlotte

We sincerely understand your situation [redacted].  Once the item is successfully returned, we will issue a full refund to your American Express ending 007.  We show that you contacted our Customer Service today - 1/**/17 and stated that you initially attempted to return the item but you no longer wish to return the unit.  As you stated you were going to keep the item .. our Customer Service Agent offered you a $10 Discount for the inconvenience and you also denied this refund.After reviewing all the information on hand we sincerely apologize for the this situation and will use this feedback to assist future customers.  If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at [redacted] Monday thru Friday 9am to 4pm Eastern/Standard.Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this has caused.After reviewing this complaint along with our notation history we do show that our customer contacted us directly regarding the...

Manufacturer Rebate expiration and as a courtesy we shipped our customer the 2 Extra Radios.  We fully understand that our customer placed the order with the Rebate in mind and we pride ourselves in excellent Customer Service and used this opportunity to satisfy our customer. If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
 I recommend to Factory Outlet Store to do everything RIGHT FROM THE BEGINNING, so that you are eliminating these complaints altogether.  I wish you all the best and hope your business has learned from these complains.  HOVEWER, YOU LOST ANOTHER LOYAL CUSTOMER!  I have reviewed the response made by the business in reference to complaintID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I have received a full refund.   THANK YOU Revdex.com FOR YOUR LOYALTY TO US! Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] 
[redacted] 
[redacted]
complaint has been resolved this day, mar ** 2017.  thank youfor yourservice.

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this has caused.Items are sometimes shipped from different warehouses across the country to ensure the fastest possible delivery times...

and is motivated by stock.  After reviewing this complaint along with our notation history we do show that we were attempting to work with our customer to solve this issue .. a full refund has been issued to our customer's Visa Card ending [redacted].If you would like to speak with us directly please feel free to contact our US Based Customer Service Representative at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.

To Whom This May Concern,We show that our customer was refunded the full purchase price along with the corresponding 3yr warranty.  If you have any further questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The business responded to my complaint on 11/**/16 stating that they were going to email me a return shipping label and that they would exchange my item when they determined that it was in fact not new as I stated. It is now 11/**/16 in the evening and I have received no email with a return shipping label. After speaking with their customer service originally they emailed me a return form. I  sent the item back on 11/**/16 with the return form stating that I wanted the item replaced with a new one. It should arrive on Thursday. 11/**/16 at their location. This return shipping cost me $107.19. I would like a new item sent to me, as well as a credit to my credit card for the cost of the return shipping.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and after reviewing this complaint along with our notation history, will refund the full purchase price of the order today.If you have any additional questions and/or comments please feel free to...

contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department