Kevin Powell's Motorsports Charlotte

We sincerely understand your situation [redacted].  Once the item is successfully returned, we will issue a full refund to your American Express ending 007.  We show that you contacted our Customer Service today - 1/**/17 and stated that you initially attempted to return the item but you no longer wish to return the unit.  As you stated you were going to keep the item .. our Customer Service Agent offered you a $10 Discount for the inconvenience and you also denied this refund.After reviewing all the information on hand we sincerely apologize for the this situation and will use this feedback to assist future customers.  If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at [redacted] Monday thru Friday 9am to 4pm Eastern/Standard.Customer Service

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this has caused.After reviewing this complaint along with our notation history we do show that our customer contacted us directly regarding the...

Manufacturer Rebate expiration and as a courtesy we shipped our customer the 2 Extra Radios.  We fully understand that our customer placed the order with the Rebate in mind and we pride ourselves in excellent Customer Service and used this opportunity to satisfy our customer. If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom This May Concern,We regret that you are not happy with the purchase made with us and sincerely apologize for any inconvenience that this may have caused.We understand that you purchased the Replacement Batteries for your Dewalt DC9096 / DW9096 / DW9098 and are not satisfied with the items....

 We here at FactoryOutletStore pride ourselves in excellent Customer Service and as a courtesy we will refund the purchase price of the item.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] 
[redacted] 
[redacted]
complaint has been resolved this day, mar ** 2017.  thank youfor yourservice.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The business responded to my complaint on 11/**/16 stating that they were going to email me a return shipping label and that they would exchange my item when they determined that it was in fact not new as I stated. It is now 11/**/16 in the evening and I have received no email with a return shipping label. After speaking with their customer service originally they emailed me a return form. I  sent the item back on 11/**/16 with the return form stating that I wanted the item replaced with a new one. It should arrive on Thursday. 11/**/16 at their location. This return shipping cost me $107.19. I would like a new item sent to me, as well as a credit to my credit card for the cost of the return shipping.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and after reviewing this complaint along with our notation history, will refund the full purchase price of the order today.If you have any additional questions and/or comments please feel free to...

contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We show that our customer was refunded the full purchase price along with the corresponding 3yr warranty.  If you have any further questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department