Kevin Powell's Motorsports Charlotte

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I don't know if they're trying to sell defective products or just incompetent. They've said repeatedly that they're sending me a return label. I've never gotten one. Every other business emails a PDF and it's easy. I've had to talk wit them repeatedly as they confirm. Each time they say they'll send a return label. I've never gotten one. This time (today) they said that [redacted] would call me for a pickup. They still haven't. All I want to do is ship them back their defective product and never deal with them again. So far this has been impossible.
 I'm still waiting for a return authorization and refund which from anyone else would have been there months ago.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I would like to reopen complaint Factory Outlet Store. I ordered cordless phone ORDER [redacted] order was placed with Donny Ext [redacted] Option 3 placed 1-**-16. Whjle speaking with this person I asked him if I put the phone on speaker phone would my voice break up. He stated no. But he was wrong the problem still esisted. I informed him if this happens I would return the phones . No problem  I spoke to Mgr. C[redacted] explained the problem and tole her I paid for shipping out of pocket #[redacted]. She stated they would only pay for $6.64  It take about 30 days receive the check. It has been two months and no check. I would like to know where the rest of the money went and why I did not receive the full amount. In my opinion this is Fraud.  As of this writing I still have not received the check due me. This  company is very seceretive in giving out information. Do not due any business with this company.   Thank you [redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for shipping the wrong item to you and acknowledge the mistake. We will be shipping out your replacement order per your exact specifications as soon as possible. We will continue to honor the pricing, and as a courtesy we ask you keep the Lenovo 4X80F22110 & Lenovo LEN-4X80H34887 for the inconvenience.  We have scheduled a [redacted] pick up to retrieve the incorrect laptop. Once all items are successfully returned and inspected we will process your exchange. We sincerely apologize about this issue and have contacted the Manufacturer directly regarding this issue for our records and have update our advertising as needed. It was a pleasure assisting you and resolving your claim. If you have any further questions feel free to contact us directly ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Thank you for your feedback and again, we apologize for the error.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The customer service again,  was lie to me and told me you can return on our cost , and full refund, I am not asking to full refund but also a paid postage, they misleading me just to place my orders.other wise I don't care about if cheaper or expensive,  I was asking about the deference between varies models in the marketing, this is misleading! And I make my statement clear they are lier!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us and sincerely apologize for the inconvenience that this has caused.Per [redacted] the package was successfully delivered to our customer on 10/**/16 @ 4pm - [redacted] Tracking...

[redacted]Customer contacted us on 10/**/16 to state that the package was not received and a "Missing Package" Investigation was immediately started - this investigation can take up to 30 Days.  Once the investigation is successfully completed we will learn if [redacted] was able to confirm the package was successfully delivered, state whether the package was misdelivered and recovered.  On 10/**/16 we followed up with [redacted] to learn that this missing package is still being reviewed.  We will continue to follow up with [redacted] and will refund customer as soon as possible.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
Between the two options, ACCEPT vs. REJECT, I am choosing ACCEPT in reference to complaint ID [redacted] as the resolution as it pertains to me is satisfactory. I am happy that the business chooses to value its customers and has issued a courtesy refund.However, in regards to my initial desired outcome, the business has not owned up to their intentionally misleading advertisements, nor have they addressed these concerns in their reply. To further illustrate my claims of their misdirection I have attached 3 pictures (samsung1.png, samsung2.png, samsung3.png) which show the ways in which they misdirect the consumer. Finally I have attached a picture (aquafresh.jpg) which shows what the actual product I received looks like, as compared to the picture they have posted on their site (samsung3.png).
Sincerely,
[redacted]

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us and have refunded the full purchase price of the item back to the original source of collections.If you have any questions and/or comments please feel free to contact our US Based Customer Relations...

Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Greetings [redacted],We regret that you were not happy with the purchase made with and do show that you placed the order via our online shopping cart on 8/**/15 and that we had no communication with you before the package delivery was refused.Your order was successfully refused/returned and refunded...

per our Return Policy (please review your Order Receipt as well as our Return Policy listed on the website where the purchase was made):RETURN POLICY VIA WEBSITE:"At FactoryOutletStore.com returns are easy. Brand New items may be returned or exchanged within 30 Days from date of purchase. Returns are subject to a 15% restocking fee plus the actual cost of shipping. This amount will be deducted from the amount of your refund."RETURN POLICY VIA ORDER RECEIPT:Returns/Exchanges: You must keep all your original packaging to return or exchange any merchandise within 30 Days.Policies & Procedures: You have read and agree to all of our Policies & Procedures regarding exchanges, returns, etc.On 9/**/15 we show that you contacted us after the package was returned and refunded stating you "refused the package on delivery as the order was placed in error".  Due to the circumstances your order was successfully refunded per our Return Policy.  If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department###-###-####[redacted]

To Whom This May Concern,We regret that you were not happy with the purchase made with us here at FactoryOutletStore.com and sincerely apologize for the inconvenience that this has cause.  We show that the package was successfully shipped on 6/**/16 - the day after your purchase was made on...

6/**/16. DHL Tracking - [redacted] Please note that delivery time is subject to the ability of our couriers [redacted], and [redacted]) to fulfill their delivery schedule.  Unfortunately, we are not able to cancel a shipment once it has been shipped.  Please return to the website where you placed this order to review our Return Policy & Procedures should you choose to return the item once successfully delivered.If you have any questions and/or comments please feel free to contact us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is my best belief that the package that I returned in January2017,  contained the order that I received from Factory Outlet Store in November, 2016.  Since I have no definitive proof, no photographic evidence that the carton contained the 7 items [redacted] and [redacted]  I concede.  I am exhausted dealing with this issue.  Please have Factory Outlet Store return the merchandise to me.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Credit was issued previously - 4/**/16 [redacted] - customer should contact their bank directly.

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for any inconvenience that this may have caused.  We do show that our customer purchased a Factory Serviced TomTom GO740 LIVE via our online shopping cart located at...

[redacted] on 5/**/17 in the amount of $84.95.  Customer contacted us to state that they were having problems with the unit and was provided directions to return the item for inspection.Once the item was successfully returned and inspected our customer was refunded per our Return Policy located at: [redacted]After reviewing this complaint along with our notation history, we will refund the full purchase price of the item and the cost of the return shipping back to our customer's [redacted] card ending [redacted] - in the amount of $34.74 today.  If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Again .. We sincerely apologize for the inconvenience that this has caused you and understand the point the customer is attempting to portray.  We would not "knowingly" give our customers incorrect information and will follow up with all agents that handled this issue for clarification.  We are consistently training our Customer Support Department and we use this feedback to further assist our Customers and update our system as necessary. If you would like to contact us at your convenience please call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
In regard to the back order of my purchase, during the purchase time there was no indication that the item was not in stock. Although the service representative stated that the order was not in stock AFTER I called in I was never notified that this item would not ship or of any status on the item. No time table was presented for a delivery date. I need the product to run my business laptop. I feel the seller should fix the problem of notifying buyers During the Sale that items are not in stock, and, if back ordered make an effort to notify buyers of this with an estimated time of delivery.I also received a refund e-mail for the credit of this sale. The total sale was $54.84 which included 2 batteries and a 2 year warranty on those batteries. The batteries were $45.90 and the warranty was added onto that. The refund they noted is short the warranty cost and shipping and handling cost of $5.99 and $2.95 respectively.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are currently working with the customer and our vendor to find a resolution. We need the devices serial number in order to make sure that we send him the appropriate piece. Customer is aware and working on providing us the serial number.

MESSAGE FROM THE Revdex.com:1. Did you receive the returned item from the consumer?   Yes - it was logged on 9/*/152. When should the consumer expect to receive the refund?  Customer previously refunded on 9/*/153. How will she be refunded (credit card, check, etc)?  Back to the original source of payment4. Provide us with a copy of your policy regarding who will pay return shipping.[redacted]Return Policya. There are no returns on your mattress order. All sales are final. We accommodate our customers by offering a 120 night comfort exchange policy. b. Canceling your mattress order after 24 hours will result in a $150 cancellation fee. (There is no cancellation fee if you cancel your mattress order within 24 hours.)c. Accessories that are unopened, sealed in original packaging & not used can be returned for a full refund or credit, less the shipping costs.d. Accessories that are opened & used cannot be returned, for health & safety reasons.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While I was eventually shipped the item I ordered, it required repeated phone calls and complaints before the entire order was received.  The business' response sums up the issue quite well.  The product on the website is listed as being in stock (I'd be happy to provide screen shots), and it is not until after orderin that I was informed that it was "discontinued" (which for reference it is not).On each occasion when I called to address the situation, the customer service rep attempted to sell me a far more expensive unit as an alternative.I don't care to spend any more time dealing with the situation, but other consumers should be warned that the great deals on "in stock" items on this company's website may actually be too good to be true.[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]