Kevin Powell's Motorsports Charlotte

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Thank you for returning the $62 shipping fees. You mention that I received an order confirmation which I did. When I opened the email all I saw was the amount that your phone order taker had quoted me. I did not scroll down to see the unexpected additional charges because, I didn't expect them. I called your company to find out how my on-line order would be shipped and if a signature would be required on delivery. I was urged to place my order over the phone because I would receive it faster. Your order taker and I discussed the free shipping and in fact she told me it would be sent ** Postal Service and a signature would not be required on delivery. She confirmed the amount I would be charged-  I agree mistakes happen. What disappoints me the most is the way I was treated by your supervisor after the sale when I called to try and rectify the situation. I talked to her three times but called many times before It got to that point. I was hung up on three additional times before actually talking with her. Her attitude was very disrespectful all three times. She wouldn't even listen to or acknowledge that possibly a mistake had been made.  It's to bad your supervisor didn't go through the order like you did and realize that possibly a mistake was made. I [redacted] your company after the third conversation. I found that literally hundreds of customers had complained of treatment like mine. Some say they had been "ripped off", "received used merchandise when they ordered new" and had multiple other reasons for complaining. I realized that the experience I had with your company was maybe typical? Either way, I will not be using Factory Outlet Store in the future. With social media the way it is today, word travels fast. One dissatisfied customer can tell literally thousands of friends and thousands of their friends in a matter of hours. I realize SEO is important and you pay a lot to have your company listed a the top of [redacted] search. The next time these friends I mention are looking for a laptop battery like me or other item you sell, I wonder how many will remember my experience when they see Factory Outlet Store at the top and skip down to the next on the [redacted] list? Was it really worth making me go through all this effort to collect a mere $62.00?Thanks again for returning the funds to my credit card account.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have no idea what they are trying to say.  I returned the razor to where I was told to and it was delivered to that address.  If they are not Braun, then they are misrepresenting themselves. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
I did not get any response from [redacted] about my order on their sight. Usally you get a conformation for your order. And I did not get any.
Sincerely,
[redacted]

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us.  After reviewing this complaint along with our notation history we show that our customer purchased Zero Water ZR-230 (12-Pack) Portable Replacement Filters via our online shopping cart and...

was shipped successfully.  These are replacements of the original item.Our customer contacted us on 9/*/15 to state that we sent him the incorrect item and was given directions to return for inspection and consequent refund/exchange.Customer received exactly what was ordered as he again contacted us on 9/*/15 to state that he would like to exchange the return with another item completely - the 24pk of the ZR034 Replacement Filters.  Customer was emailed directions to return the merchandise but did not have a printer .. he wanted the information mailed.  Our agent explained to our customer that the return directions were listed on the website where customer placed the order and he did not need a printer but could transfer pertinent information on any piece of paper to be included in the box and we would accept the return for exchange.We do show that our customer has since successfully returned the merchandise and as our customer ordered the incorrect item via our shopping cart he was refunded per our Return Policy.  As a courtesy we will refund the full purchase price of the return today.  If you have any questions or would like to speak with us directly please feel free to reach out to our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this caused.After reviewing this complaint along with our notation history we do show that this customer purchased the item and attempted to return for...

refund outside of our Return Policy.  As a courtesy we will refund the purchase price without the need a return.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

they with drew $113.948/**/15 I was charged $8.95 by [redacted] 09/**/2015 @ 11:54:am with the stipulation that refund will not be given if NOT returned in original packaging,which I did. As of this writing they only refunded $70.42 on 09/**/2015 Total spent by me $113.94+8.95= $122.89-$70.42=$52.47 do the math! They shortchanged me[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for any inconvenience that this may have caused.After reviewing this complaint along with our notation history, we do show that one (1) of the two (2) items our customer ordered...

went on back order.  We show that we successfully shipped the Dual Beam Transducer our customer selected - [redacted] which was coincidentally returned for refund.  We understand that our customer no longer wishing to wait for the backordered item and request a full refund to include $11.00 return shipping.Here at the FactoryOutletStore pride ourselves in excellent customer support and will ensure the full refund of all monies to our customer to include $11.00 return shipping for a total refund of $80.95.If you have any additional questions and/or concerns please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The bank in Wyoming is a small town bank..not like a [redacted] or seafirst or bank of america... they are a rural small town bank and they have chosen NOT to open my account back up because they see NO reasoning behind a business that can't refer a refund to another bank and account. This is a simple adjustment and there is ABSOLUTELY NO REASON why they can't refund my money into my new bank account. So I will loose my $159.99 that a paid for the dog collar and whatever the $3.95 was for??? because they have a policy that no other company has. I have bought many things on-line from businesses like [redacted] etc. and I have NEVER had this kind of problem with a refund. It is so simple. They do NOT need to be in business on-line if they have such insane policies as to not refund from one credit card to the other card which is a simple process that all other businesses have no problem in doing. I want my $163.94 put into my [redacted] new account and I WILL send them the collar back. At least I will do something correct if they can do the same. I will NEVER, EVER do business with this company again and I will tell everyone I  know which is A LOT of people NOT to do business with them. In my opinion I suspect they no such policy and they are using this tactic to not refund my money. Thank for your help Revdex.com, but please, please continue to help resolve my complaint. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.How ever the pre paid replacement order which was placed on [redacted] ( without waiting till you refund on returned goods) , not shipped yet. there was an urgency to receive the merchandise ASAP and the reason to 2nd payment as well. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], they did give me back my money, but the reason for the complaint was because I ordered it and they couldn't supply it. I went with another item from a different company and will never again do business with factory outlet store. Because I don't appreciate being deceived, and they were not able to make up the difference of the cost.
Sincerely,
[redacted]

To Whom This May Concern,We regret that you were not happy with the purchase made with us and sincerely apologize about the inconvenience that this caused.After reviewing this complaint along with our notation history we show that our customer placed the order on 1/**/16 and the receipt was emailed...

the same day to our customer at their [redacted] email account showing all charges made.  We understand that there may have been a miscommunication during the transaction and will refund the over night shipping charges as a courtesy to our customer.  If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Thank You,We are indeed working with our customer directly til satisfaction.  We regret that this issue is taking longer than usual but rest assured we will keep responding until we have another Happy Customer.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 11am to 4pm Eastern/Standard.US Based Customer Relations Department[redacted]

We show that the customer has given the package to [redacted] per our directions and it is currently enroute back to us for inspection.  We will issue a refund to the customer's [redacted] ending [redacted] today for $54.95 and will continue to work with [redacted] until the package is successfully delivered.  The [redacted] return tracking number is [redacted] and shows that the customer gave the package to [redacted] on 6/**/17.  The package is set to be returned on 7/*/11.Customer Relations Department

Greetings [redacted],We sincerely regret the inconvenience that you are experiencing with your order.  We show that you have recently spoken to one of our Processing Agents on 6/*/17 and was given the [redacted] tracking number associated with the replacement handset sent out to you - [redacted].  This shipment is currently with [redacted] and should arrive within the next 2 to 5 Business Days.Once the package arrives please inspect all parts and give us a call to let us know that you are satisfied with the replacement.   Again, we apologize for the issues you are facing and will continue to monitor this issue until completion.Customer Relations Department

To Whom This May Concern,Per our Internal Credit Card Payment Rules & Refund Regulations .. we are not able to refund customers outside of the avenue which the payment was received.Customer must then contact their bank to have the refund forwarded to their new account.  Each Financial Institution has a specific procedure they use to handle canceled accounts.No refund will be processed until the merchandise is successfully returned and inspected.  Customer can follow our Return Policy to return the merchandise as they purchased the incorrect item via our online shopping cart .. once the item is successfully returned the refund will be placed within 24 to 48 hours.If you have any questions and/or concerns please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

The customer's request was for FREE overnight shipping .. we do not offer FREE over night shipping on any of our merchandise.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us here at the FactoryOutletStore.com.After reviewing this complaint along with our notation history we do show that the item was on BackOrder and has since been extended.  We've issued a refund to...

the customers [redacted] account using Transaction [redacted].  We sincerely apologize for the inconvenience that this may have caused .. the order is now closed and successfully refunded.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this caused.After reviewing this complaint along with our notation history we do not show that the item was returned nor do we see any form of...

communication with this customer until 5/**/16.  Our customer spoke with one of our Managers on 5/**/16 and their account was refunded the full purchase price as a courtesy.  We still have not received this item as a return.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at [redacted] Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The tracking number is from July so the [redacted] no longer keeps it.  When I disputed your charges with my [redacted] representative at the time of the incident they were able to confirm through the [redacted] that I returned the package on July *.  Please don't try to make as issue of that since that is clearly not the subject at hand.  I have the receipt from [redacted] and I'm sure with little effort they could confirm what I am telling you.  NOW, the real subject here is your refusal to honor your return policy!  I purchased this item through you so it is without doubt YOUR resposibility to accept the damaged item for a refund and YOU can take it up with the manufacaturer.  That is NOT MY RESPONSIBILITY but yours.  I'm asking you to do the right thing and give me my refund.  I will gladly sent you back the defective item that you took $460.00 for as it has never been any use to me.  Thank you for taking my money.  I worked very hard for it.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received the original navigation system today. I am confused to what serial number the company is referring to as the box is exactly as it was recieved. The serial number is on the outside of the box. The enclosed system does not have any serial sticker. Neither one of the units received by the company have any serial number stickers inside the box. Attached you will see the pictures of both of the units we recieved. Neither one of the units has stickers on them. The only serial number I was able to locate was on the back of the box. The company first said they were rejecting our refund because we removed the sticker from the outside of the box and now they are claiming it's some sticker on the inside. I am seriously confused by all this back and forth or misinformation. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]