Kevin Powell's Motorsports Charlotte

To Whom This May Concern,We show that the return is on its way back to us currently:Scheduled Delivery: Monday, 11/09/2015, By End of DayOnce the item has been successfully returned and inspected we will be able to issue a refund to our customer's [redacted] used in the purchase as previously agreed on 10/29/15.  We sincerely apologize about this issue and show that we have previously taken action to solve this situation as soon as possible.  If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department [redacted]WE ARE RESPONDING TO THIS COMPLAINT TO BE COMPLAINT .. PLEASE NOT THAT THIS WILL REMAIN OPEN UNTIL REFUNDED .. THIS MESSAGE WILL REPEAT IF IT COMES BACK BEFORE THAT TIME[redacted]

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this may have caused.After reviewing this complaint along with our notation history, we show on 4/*/17, our customer purchased one of our Carex Bathtub...

Rail @ $48.95.  On 4/**/17 customer contacted us to inquire about returning the item for a refund.  [redacted] did not give an email address inorder to received these directions immediately - stating she did not have one - and requested the directions be physically mailed out.  On 4/**/17, we mailed out a copy of our Return Form, this is the reason customer waited 2 Weeks for the Return Directions although we alerted her to the fact that our Return Policy, Procedures along with our Return Form was conveniently located on our website at: [redacted] We here at the FactoryOutletStore.com pride ourselves in excellent Customer Service and will refund the purchase price of the item.  If you have any additional questions and/or comments, please feel free to contact our US Based Customer Relations Department at [redacted] Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern:We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this may have caused.  After reviewing this complaint along with our notation history, we do show that we are currently working with our customer...

to fix this warehouse error.We here at FactoryOutletStore pride ourselves in excellent Customer Service and have sent a replacement package out to our customer using [redacted] Tracking [redacted] - Scheduled delivery: Thu 5/**/2017 by 8:00 pm.  We will continue to follow up with our customer until the correct item is successfully delivered and our customer is satisfied with their purchase.If you have any additional questions and/or concerns please feel free to contact us at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

WE HAVE NO RECORD OF THIS CUSTOMER - Revdex.com PLEASE REVIEW.

We understand that our customer was not happy with the purchase she made via our online shopping cart for the Motorola HX550 - Bluetooth Headset @ $69.95 on 3/**/2016We understand that our customer returned the item by not following our Return Policy & Procedure although the order was placed via our Online Shopping Cart:[redacted]We further understand that the item returned by our customer never arrived back to us and our customer dos not have a valid Return Tracking Number and is now very upset that we here at FactoryOutletStore are not able to refund the purchase price of an item due to non receipt.Again, we sincerely apologize about this situation as this issue would have been successfully handled per our Return Policy & Procedures.  We here at FactoryOutletStore are not responsible for any item that our customer attempts to return that gets lost in transit and did not make its way back to us for successful inspection and consequent refund.We understand that our customer is very upset by this and as a courtesy would like to extend a discount on a future order with us here at [redacted]Customer Relations Department

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us.  After reviewing this complaint along with our notation history we do show that our customer placed this order after shipping hours on Sunday 9/*/16 .. per our Processing Policy - All orders...

are processed and shipped within 1-3 business days.  Due to the Labor Day holiday our offices were closed on Monday 9/*/16 and the order was shipped on Tuesday 9/*/16.  This package is currently enroute to its destination.Customer selected our Free Shipping option, therefore no refund is due customer.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this has caused.After reviewing this complaint along with our notation history, we do show that we have spoken to our customer regarding this...

mis-shipment and have previously made arrangements to have the incorrect item picked up and the correct item shipped.  Customer should receive the return label within 24 hours and should have the correct item shortly.If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I followed whatever information was given to me. This business owes me a refund. At the time the business sent me instructions for sending the item back, there was no information about getting a tracking number. This is a dishonest company and I do not want a discount because I will not purchase from this business again. I want a full refund because not only do I not have the product, the product never worked to begin with and was falsely advertised. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,We sincerely regret that our customer was not happy with the purchase made with us.  After reviewing this complaint along with our notation history we do show that our customer purchase Refurbished items via our online shopping cart and was shipped exactly what was...

ordered.We further show that our customer contacted us on 10/** stating that they were not happy with the way the items looked citing cosmetic issues with the units.  Customer wanted another shipment of 5 units shipped out that day - our agent explained our Exchange Policy to the customer.  Customer must return the merchandise for inspection and consequent exchange - customer was not happy.  Customer requested expedited shipment of brand new units at no cost and was using profanity and was abusive to our agent.As a courtesy we were able to issue our customer a Return Label to return the unwanted merchandise and the items are currently on the way to our warehouse.  Customer requested Brand New units for the exchange and refuses to pay for the Brand New Units.  Once the items are received and inspected a Manager will contact our customer.If you have any questions or would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

We show that refund was made 9/**.  Please contact your bank as to how long it will be before a refund is visible in your account. If you have any additional questions or would like to speak with us directly please contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I am owed 99.95 plus 11.00 why should I lose out on 29.95 for a power cord my card was charged and never got credit for it I have proof they charged my acount 99.95 also can show they never gave any credit period
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I received credit of $200 to my credit card on 9/**/2015.  The matter is now resolved to my satisfaction.  I will never use this company again!
Sincerely,
[redacted]

To Whom This May Concern,We regret our customer was not happy with the purchase made with us here at the [redacted] and sincerely apologize for the inconvenience that this may have caused.After reviewing this complaint along with our notation history we do see that our customer returned...

the item to us and was refunded per our Return Policy for the return.  We are in the process of reviewing the Diffuser and Hair Dryer combo our customer purchased to ensure that the items work with each other (correct fit).  As a courtesy, we have refunded the remaining $11.74 along with our customer's cost of shipping the item back to us of $10.71 for a total refund of $22.45 today.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseThe beds were delivered to my home on August [redacted] and I did accept them.  After reading the reviews I was afraid to send them back with a $1500 charge on my credit card and to suffer re stocking fees.  The frames that came with the beds were the wrong size.  I have a full size bed and a twin size bed.  The frames that came with the beds were for queen/king.  I have been contacted twice regarding the frames but to this date, August [redacted], I still do not have them.  Once I receive the frames I will consider this case closed and I will never do business with this company again!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We understand the situation and again sincerely apologize that the item sent was a complete pre-packaged kit.  As a retail outlet we will need the complete kit returned inorder to exchange/refund.  When we spoke with you we asked if the box was tampered with in anyway upon its arrival and your denied any damage to the package.Per our recent agreement you will have to return the entire contents of the merchandise along with the Manufacturer's packaging for inspection and consequent exchange/refund. If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

The name of the business is Batteries Factory Outlet Store their address is [redacted]

To Whom This May Concern,We regret that you were not happy with the order made with us and sincerely apologize for the inconvenience that this has caused.After reviewing this complaint along with our notation history .. we do show that our warehouse has researched the short shipment and found that...

the software was taped to the GPS Unit before shipping.  As a courtesy, we have shipping a replacement SD Card out to your Hartwell GA address.  An emailed with the UPS Tracking number for the replacement was sent to your hartcom.net email account today.Please feel free to contact us directly if you have any additional comments and/or questions regarding this order at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this caused.After reviewing this complaint along with our notation history we do show that we previously spoke with our customer and the order was...

fully refunded.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations

To Whom This May Concern,We regret that you were not happy with the purchase made with us.  After reviewing this complaint along with our notation history we do show that this customer refused delivery of the package and the order is indeed ready to be refunded.  We will follow up with the...

customer regarding any questions we may have regarding this complaint. As a courtesy we would like to extend a 10% Discount on your future order with us.  Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard if you have any additional questions and/or concerns.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My complaint WAS PARTIALLY resolved.  The charges for the GPS unit ($419.99) and the warranty ($39.95) were refunded on 4/*/2016.  However, the charge for the extra mount ($58.95) HAS NOT been refunded as of 4/*/2016 @ 9pm CST.  Today, I again confirmed with UTM Distributing (the business to whom I mailed the returns to per the incorrect instructions provided by [redacted]) that they had in fact shipped the GPS and the MOUNT in ONE BOX on 3/**/2016 to FactoryOutletStore (NY) and they confirmed receipt by FactoryOutletStore of BOTH GPS & MOUNT items (via multiple e-mails according to UTM Distributing) on 3/**/2016.  Therefore, I have not been fully refunded and of course CANNOT keep the mount as I DON'T HAVE IT (it was returned to FactoryOutletStore along with the GPS unit in the SAME BOX! 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]