Kevin Powell's Motorsports Charlotte

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenience that this caused.After reviewing this complaint along with our notation history we show that our customer purchased that Garmin Nuvi 2555LMT-R...

(Factory Serviced) on 6/**/15 and it was successfully delivered.  We have no further communication with our customer until 11/**/15 when our customer contacted us to state that the GPS did not seem to have the pre-loaded Traffic updates.  [redacted] was emailed directions to have the item returned to us for inspection and consequent exchange - despite our 30Days Return Period - as we show the correct item was shipped out via our internal Package Slip.  Also, one of our Department Supervisors attempted to contact our customer but was not able to speak with [redacted] directly inorder to gain more information on the unit received.We here are the [redacted] pride ourselves in excellent Customer Service and show that prior to this complaint we were working with [redacted] to ensure that he remains one of our Satisfied Customers and will continue to work with our customer.  We eagerly await the return of the item as directed on 11/**/15.If you would like to speak with us directly or have additional questions please feel free to contact our US Based Customer Relations Department at [redacted] Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department / [redacted]

To Whom This May Concern,We regret that our customer was not happy with the pur[redacted] made with us and sincerely apologize for the inconvenience that this may have caused.  After reviewing this complaint along with our notation history we do show that our customer placed the order with us on...

6/**/17 for 2 Celestron items .. one of the items went on a temporary back order due to the Eclipse and the popularity of the item.  Our customer's order was partially shipped and an email with tracking sent out on 7/*/17.Our customer was very upset regarding the back order as well as the split shipment and demanded to have the order canceled and refunded immediately.  We were not able to cancel/refund the order immediately as it was already shipped and explained this to our customer.  Our Customer Care Agent apologized for the inconvenience and stated that we would attempt to have the package returned and was able to do so on 7/*/17.  Upon further review we do show that the item was successfully returned to our warehouse on 7/**/17 and our customer is due a full refund.We sincerely apologize that the refund to our customer has taken this long to process and will ensure that [redacted] is refunded the full pur[redacted] price of the order back to his [redacted] card ending [redacted] today.  If you have any additional questions and/or comments please feel free to contact us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,After reviewing this complaint along with our notation history we show that this is a case of buyers remorse.  Customer contacted us on 3/** and stated that he found the item "cheaper elsewhere" and wanted to return the item for a full refund.  We explained to...

our customer that they would have to return the item on their own as there was nothing wrong with the unit.  Customer contacted us again on 3/** to state that they tried the Epilator (shaver) and it was too slow for them .. they wished to return for full refund.  Customer was given directions on how to return the item for inspection and/consequent refund as there was nothing wrong with the unit.  As a courtesy we told our customer we would refund the full purchase price of the time once successfully returned and inspected.We pride ourselves in excellent Customer Service and will refund the full purchase price of the item once successfully return.  If you would like to speak with us directly please contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this may have caused.After reviewing this complaint along with our notation history, we do show that we approved a refund to our customer on 3/*/17 -...

approximately 5 Business Days ago.  This refund has since been processed successfully and should see this refund in their account shortly.  We would suggest that customer contact their bank directly to inquire about how long it usually takes to view refunds made to customer's account.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom This May Concern,We strive relentlessly to achieve customer satisfaction and sincerely apologize about our resolution on time. We have sent out the Oradell™ Plush King Size and at a discounted price of $481.23 as a courtesy.Please let us know if you are satisfied with the resolution and...

would love to hear back from you regarding your satisfaction at your convenience.Thanks & Regards Team MattressFactoryOutletStore.com

To Whom This May Concern,Thank you for ordering with us here at the
FactoryOutletStore.  We sincerely apologize for the
inconvenience that this has caused you.Unfortunately, we do not expect stock immediately and have refunded our customer back to the card used to purchase.  We sincerely...

regret that we were not able to make [redacted] one of our many Happy Customers.If you would like to contact us at your convenience please
feel free to call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard
and we will be more than happy to assist.Customer Relations Department

Revdex.com Please Review .. Nothing More Can Be Done On Our Side .. Refund Has Been Made - Customer Should Wait A Billing Cycle!Please contact your bank directly as our systems show a full refund.  Your bank will be able to let you know when the refund will show up into your account.If you have any additional questions please feel free to contact us directly at 800-816-0810 Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The original delivery dates wasn't 12/**/15. The delivery dates given to me by the delivery company was 12/**/15. This date was not acceptable so that's why I never accepted the date. There was never a miscommunication my part. If an additional discount is applied to my account I will accept that and end the complaint.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I thanked customer for using our service and listened to the issue.Customer stated that the new mattress we delivered felt than one she has in second home called Noellei confirmed the model and collection that replaced that model was accurately provided by mattress consultant , in...

fact the RATING system , that measures firmness from 1-10 ( 1 the firmest and 10 the softest) this is universal rating nationally by Simmons brand. the Noelle was a 4 rating and the one we delivered was a 3(or 10% firmer) , therefore it could not be too soft.at this point I mentioned the only reason it may feel softer compared to the existing Noelle is the Box spring she bought the original mattress on ., may have been a foundation ( no coils) I informed customer , some stores will sell a non Simmons box spring without coils making the mattress feel firmer , when I asked customer to confirm LAW TAG and read if SIMMONS made it , customer said it did not have a law tag., I advised customer , the retailer that sold her the Noelle sold a box / foundation with out a law tag is illegal. at this point I suggested when she goes back (perhaps November ) to the home with our mattress , to please place the mattress on the floor , my assumption is it will then feel like the Noelle , due to the non simmons box spring . customer agreed to test when she goes back and will call me directly with result. I also mentioned , even though she is past her 120 day COMFORT guarantee , we will extend it until she test the mattress on the floor , customer was appreciative of extention( I advised we dont want to replace NOW if the issue is really the existing box spring) customer was satisfied and will advise us of result when she test the mattress on the floor.  National Simmons & Serta Mattress Consultant [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I can't forward this e-mail unless you give me an e-mail address to do so but on August **, 2017 @ 1:30 p.m. I received an unsigned response to my previous requests for a full refund and it said (cut and paste of text):[redacted] 
[redacted]
 
[redacted]
 
[redacted]       [redacted]  
[redacted]One hand obviously doesn't know what the other is doing because I wrote back to Jessica the same day, forwarding a copy of the earlier e-mail message that day.  She has tried to call me again but I refuse to deal with these people except in writing (for obvious reasons).  So, not only has my FULL refund (which was promised on 8/** as being back in my account within 24 hours) NOT been paid, but now this response to my complaint seems to suggest that I ordered the wrong item and they still want me to pay the re-processing fee!!!  
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenience.  We show that our...

customer purchased a battery with us September 2015 .. per our online shopping card:"The Replacement Battery for [redacted] (Single Pack) has many exciting features for users of all types. You can extend the lifetime of your Replacement Battery for [redacted] (Single Pack) with the purchase of a FactoryOutletStore Extended Warranty. The Replacement Battery for Makita BL1830 (Single Pack) is sold as a Brand New Unopened Item. "We show that our customer contacted us January 2016 to state that they were experiencing an issue with the item.  Per our Return Policy:Return PolicyBrand New items may be returned or exchanged within 30 Days from date of purchase.We understand the situation, as a courtesy we will be happy to exchange the item for a replacement .. please return the item with all the original packaging to : [redacted]
[redacted]
[redacted]
[redacted] [redacted]                     Once the item is returned and successfully inspected a replacement will be sent to our customer.  If you have any questions and/or would like to speak to us directly, please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this has caused.We do offer free ground shipping on all orders within the continental United States. We do not offer free ground shipping to Hawaii and...

Alaska since this method is not provided by our carriers. Please note that delivery time is subject to the ability of our couriers ([redacted], [redacted], and [redacted]) to fulfill their delivery schedule. FactoryOutletStore is not liable for packages that weren't delivered on time because of mishaps or unavoidable delays by our couriers.  .Unfortunately, we are not able to refund the cost of shipping once the package has been shipped. Your item departed the [redacted] Facility in Richmond, CA on 8/**/16 @ 3:27am and is currently in transit to the destination.If you would like to contact us directly please feel free to call our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department.

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this caused.We show that our customer purchased a Galaxy Tab 4 10.1 / SM-T530 16GB Black via our online shopping cart and was shipped Galaxy Tab 4 10.1...

/ SM-T530 16GB Black with firmware built in to handle classroom support.  Per our Buyer as well as shipping warehouse, this is an "additional: feature to the Galaxy Tab 4 and does not take away from features but acts as an addition.As a courtesy we have issues a full refund to our customer's MasterCard ending 8454 today.  If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted],Here is proof that they received my returned item; however, I have not received my correct phone they promised to send.-------- Original Message --------[redacted]-- Aloha, David C[redacted]General ManagerCobblestone Inn and Suites Hotel[redacted]
[redacted](P) ###-###-####(F) ###-###-#### (C) ###-###-####[redacted]
[redacted]
[redacted]
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,Thank you for ordering with us here at the FactoryOutletStore.  We apologize for the inconvenience that this has caused you.Unfortunately, the item purchased went on a Temporary Backorder due to the popularity of the item and we sincerely apologize that the item was not...

available.  The Backorder on the item has since been extended – regrettably, we were not able to fill your order.  Your order was refunded on 7/**/17 and per your directions on 7/**/17 the order was canceled. Our US Based Customer Relations Department can be reached at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard if you would like to speak with us directly and we will be more than happy to assist.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I FIND NO RESPONSE FROM THE BUSINESS REGARDING MY COMPLAINT.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. This resolution is pending because I am unable to follow the manager's suggestion until I return to my second home, approximately November 2017.  He covered the quality of the new mattress, however, I can only judge its quality by the fact that both of my king size Noelle mattresses do not cause back pain and I had considerable back pain when I woke up each morning after sleeping on the new one.  The matter has not been resolved but he appears to be sincere regarding assisting me with this problem.  i look forward to us resolving this issue.
Sincerely,
[redacted]

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and show that on 6/** we emailed return directions to our customer for the safe return and consequent inspection of the item(s).  We do show that a reshipment of the battery was processed on 6/**...

as agreed and shows to have delivered on 6/** via USPS Tracking [redacted].Customer may contact us directly at ###-###-#### for directions on how to return the item for exchange/refund.Customer Relations Department

Thank you for ordering with us here at the FactoryOutletStore.  We apologize for the inconvenience that this has caused you. Unfortunately, the item purchased went on a Temporary Backorder due to the popularity of the item and we sincerely apologize that the item was not available.  The...

Backorder on the item has since been extended – regrettably, we were not able to fill your order.  Your order has been canceled and successfully refunded. If you would like to contact us at your convenience please feel free to call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.