Kevin Powell's Motorsports Charlotte

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First off it does not "come up with 2014 Maps"! I will say this again, it is NOT SOFTWARE! It is an real atlas that has a copyright of 2014.  After checking into this more, Rand M[redacted] has not even made this particular atlas since 2014!! How your salesman could tell me it was a 2017 edition is beyond me? I bet you check and your salesmen will still tell you the exact same thing to this day!  Most companies nowadays will include a return label or email you one so you can send an item such as this back. After being told I couldn't return the atlas because it was SOFTWARE and I filed this complaint you did send me a form to fill out but I am responsible for the return shipping, plus and I quote, "[redacted] [redacted]. Hmmm  just guessing here.. $15 to ship it to me and $15 to ship it back and $12 for restocking I'm out $42 on a $79 item. I don't think soo.. and you have wasted enough of my time!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because The site still says the Item is in stock while it is not in stock. That has been the case ever since 8/*/2016. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us.  Due to the busy holiday shopping season our customer's package was delayed at our warehouse.  we sincerely apologize for the inconvenience that this has caused.We understand that...

situations may occur and appreciate your comment.  [redacted] will attempt to pick up the package from our customer within the next 24hours .. once the item is successfully returned and inspected we will be able to refund the full purchase price of the order.If you would like to reach us directly please feel free to call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

FOS has not specified how they have changed their process to prevent another customer from knowingly being misled by their info prepopulated on their receipt. Now that FOS knows their receipts don't match delivery SLA, what are they going to do about it?  I will not accept an apology without them making a process correction to stop what will now be deliberate misleading if they use the same receipt practices that I have brought to attention of Revdex.com. What is FOS going to do to fix this misleading info on their receipts going forward?Thanks, [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this may have caused.Customer placed this order via our online shopping card where we list $3.95 as PRIORITY PROCESSING (First To Process .. First To...

Ship) .. not Priority or Next Day Shipping.  We further see that the item went on a temporary back order on the 3rd - the same day customer placed the order - and stock was replenished on the [redacted] - where PRIORITY PROCESSING ensured that our customer's order were amongst the first to fill and ship once stock was replenished.As a courtesy we will refund the Priority Processing of $3.95 to our customer today.  If you have any questions and/or concerns please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Per the receipt you copied here:  Total Credit Issued:  [redacted] Grand Total: [redacted]Your account was previously refunded .. as per the proof you also submitted.  Please contact your [redacted] Card ending [redacted] to inquire about when the funds will be visible in your account.Customer Relations Department

To Whom This May Concern,We sincerely apologize for the issues you faced with this order and have checked to ensure full refund was made to your account without the need of returning the item. [redacted]

To Whom This May Concern,We regret that our customer was not happy with the order placed with us.we show that our customer ordered on 8/**/15 (Please Review Proof Of Purchase):[redacted]
[redacted]
[redacted]
[redacted]We explained to...

our customer that the item was listed as September Delivery and we are now in the beginning of September .. all orders will roll out in the order that it was received.  Customer contacted us again on 9/*/15 and was not happy that the item did not ship out yet and requested to cancel the order.  We agreed and have cancelled and the order was successfully cancelled today 9/*/15.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at [redacted] Monday thru Friday 9am to 4pm Eastern/Standard.US Based Customer Relations Department###-###-####[redacted]

Thank you for ordering with us here at the FactoryOutletStore.  We apologize for the inconvenience that this has caused you and sincerely regret that you are not happy with the purchase made with us. After reviewing this complaint along with our notation history we show that the items purchased...

came with their own builtin software.  We also show detailed description of each item on our website located at [redacted].  We sincerely understand this issue and will refund all Return Fees as a courtesy today. Please feel free to contact our US Based Customer Relations Department at [redacted] Monday thru Friday from 9am to 4pm Eastern/Standard at your convenience and we will be more than happy to assist you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[This claim is to receive a refund of the $10.45 shipping fee I incurred to return a product THAT I DID NOT ORDER.  This is not a case in which I received my order, changed my mind, and then decided to send the item back.  In this case, the Company initiated the decision to ship a replacement item without first inquiring whether or not I wanted a replacement.  a simple e-mail could have alleviated this problem.  The issue at hand:  If an item is no longer being manufactured, IT SHOULD NOT BE DISPLAYED ON THE WEBSITE AS THOUGH STILL AVAILABLE FOR PURCHASE.  I chose a specific item (based on comfort and fit) from their website and telephonically placed the order.  Had the sales representative mentioned that the item was no longer available and that a different item would be shipped, I would have instantly discontinued the order.  It is not fair for a Company to initiate the shipment of a completely different item and then cause the customer to incur the return shipping fee.  How is this legal?  I am out-of-pocket $10.45 through no fault of my own and am requesting reimbursement.    
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because     I do not yet know when I will receive this item. I just spoke to customer service, they told me they ordered a bedframe, but they haven't received it yet, they said they would let me know when they receive it and when I might expect it. I don't want to close this complaint until I actually have the new bedframe.  It has been an ongoing problem for 6 weeks already, now going into 7 week.  When I receive the bedframe, I will let you know and at that time I will close this complaint.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
At first, I thought that the product worked properly. After further use, I learned that the product is fatally flawed, because its alarm goes off prematurely for collisions and inaccurately for lane movement. After I notified their Customer Service, they refused to supply a shipping label, because they stated one was in the box. It was not. After I repeatedly stated their guarantee due to their ridiculous position and argument, I, rightfully, got angry. And, I told them that they were stupid, because they are. At no point did their Rep. state anything about the emailed label. Any delay is due to contracting cancer.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We understand that there may be a language barrier currently.  We spoke with your Card Company and have explained the issue resulting with this order.  Unfortunately, we are not able to take the item back as it will be unsanitary.  As a courtesy, a refund will be issued to your card by your Card Company for the cost of the item without the need to return.  This order is now considered closed and fully refunded.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us via our online shopping cart located at [redacted] and apologize for the inconvenience.After reading this complaint along with our notation history .. we do show that our customer...

purchased the item directly from our webportal:[redacted]The above is a complete listing of what our customer saw when they selected the item to be shipped to their Washington ME address.[redacted]We understand that this customer purchased the incorrect headset that will not work with their AT&T phone.  Customer must follow our Return Policy & Procedures listed at to have the item returned, inspected and refunded:[redacted]All information needed to return the item is listed on the website where customer purchased the item.  Once the item has been successfully returned and inspected we would be more than happy to refund the full purchase price of the item back to our customer's [redacted] card ending [redacted].Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I was told overnight shipping was not an option I asked for my battery to be overnighted to me and was told they dont offer that. Also I was told that a new battery was being sent out to me regular because overnight is not an option and the other battery had been rerouted back to them. I am sure those calls are monitored listen to the recordings. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenience that this may have caused.  After reviewing this complaint along with our notation history we do show that we have tried everything in our power to...

make this customer one of our Satisfied Customers.  Our customer purchased the RC9485T-LMB GPS unit with us on 8/**/16.  On 10/*/16, after 1 month of use, our customer contacted us to state that the unit "stopped working".  As a courtesy, a pre-paid shipping label was sent to our customer to return the item without cost to our customer for inspection and exchange.  Once the item was returned and inspected, the replacement item was successfully sent and delivered to our customer on 10/**/16.  Customer contacted us again on 2/*/17 .. now with three months of use on the replacement item .. to request to return the item as he stated "it was too difficult to use".  We here at FactoryOutletStore pride ourselves in excellent Customer Service and as a courtesy we will accept the item for refund provided customer returns the item per our Return Policy.  If you would like to contact us directly please feel free to reach out to our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom This May Concern,We have spoken to our customer and explained that the item is currently on National Backorder - Early January Delivery.  Customer was ok with waiting for the item to arrive.  We will keep intouch with our customer until the item is available for delivery.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The canned response from the company is not acceptable.  I TOLD the man on the phone to NOT charge my card and he did it anyway.  I also received a phone callfrom someone from the business who said they would take care of the charge and cancel the program for me.   I see no mention of this in the respnse.  Sincerely[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]