Kevin Powell's Motorsports Charlotte

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for any inconvenience that this may have caused.After reviewing this complaint along with our notation history we do show that our customer purchased the Oral B Deep Sweep...

1000 Dual Handle - Deep Sweep Toothbrush for $79.95 via our online shopping cart located at [redacted].  We do show that our customer has contacted us directly to alert us regarding the web ad as well as what was received and we have refunded the full purchase price of the order back to our customer and currently updating our webportal.  We strive to provide accurate and reliable information about our products and services.  However, human mistakes do happen and we appreciate our customers for pointing out issues and allowing us to rectify the issue.If you have any additional questions and/or comments please feel free to contact us directly at [redacted] Monday thru Friday 9am to 4pm Eastern/Standard.Customer Service Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this may have caused.Our customer purchased the replacement shaver heads via our online shopping cart located at [redacted] where our...

Return Policy & Procedures are listed:[redacted] As well as a summary on our customer's receipt:[redacted] Customer contacted us on 7/**/17 to state that the shaver head was broken and our Customer Service Agent provided our customer with directions on how to return the item for inspection and consequent exchange as we understand that some items may be damaged in transit.We are more than happy to assist our customer to receive a working item as we pride ourselves in Excellent Customer Service.  We will have one of our Customer Service Agents contact customer today 8/*/17 to help solve this issue.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this may have caused.  After reviewing this complaint along with our order notes we show that our customer purchased our Garmin NuMapLifetime...

Download Lifetime Map Update North America [redacted] for $74.95 and it was emailed to [redacted] on 4/**/17.  On 5/**/17 our customer contacted us to inquire about the order and we sent a copy of the original email to our customer's email again.  We did not hear from our customer until 9/**/17 (four months after initial contact) when he contact us to state that he needed assistance with the download at which time customer was given our internal support email for assistance.  We understand from this complaint that our customer is still not happy with the purchase and will refund the full purchase price of the order today as a courtesy.  If you have any additional questions and/or complaints please feel free to contact us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations

[redacted],We choose not to argue with our customers but instead find a middle ground that will allow for our customer's satisfaction.  Please confirm that you have spoken with your [redacted] Customer Service regarding the refund(s) made by us here at the FactoryOutletStore.com.  You were previously refunded the total amount collected - $197.90. While we understand your frustration and again sincerely regret this situation .. we do show that the full amount collected has been successfully refunded - $197.90.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

A purchase was never completed.  The item ordered was never shipped, however a [redacted] tracking number was requested from the company and our Visa was charged.  After requesting multiple inquiries, no followup contact was made by the company.  A cancellation message was received in my wife's mail box, consequently the refund has not appeared in our [redacted] Account.  Our attorney and representatives from Chase Manhattan Banking will monitor and if a refund is received as promised, I will close this complaint.   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
Brent, Senior Product Specialist of Factory Outlet Store.com, just called and said they will overnight the power cord tomorrow, in reference to complaint ID [redacted], and I find that this resolution is satisfactory to me and the matter has been resolved. Thank...

You,
Sincerely,
[redacted]

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvience that this has caused.We here at FactoryOutletStore.com pride ourselves in excellent Customer Service and will have this order canceled and refunded within the...

next 24 to 48hours.  If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this has caused.After reviewing this complaint along with our notation history we do show that we alerted our customer as the item needed to be...

processed by the repair center before being able to ship which caused a temporary delay.  We apologize for the the miscommunication as the item was slated to ship out today - 9/*/16.  Tracking for the merchandise was emailed to our customer's [redacted] account.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that their proposed course of action is acceptable.I will follow through with them toward resolution.  If they provide the promised support services and repair/replacement, that will resolve my complaint.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becau  I never said anything about the condition of the package.    I notice by the way that came without a manual, what is very strange. I though that I could get it on the internet. At this point I believe this GPS must have to be  returned from somebody else, repackage and send it to me.  I contacted Garmin.com and they said very clear that that camera doesn't work with the GPS.                 I don't beleive they will package items that are not compatible.   I'm just asking for a GPS that work with the camera that I have already installed in my car.    
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have checked my account for the refund and today it shows a partual refund.  NOT FULL as they stated. (this ifo is from my account :
[redacted]
  Therefore, I need proof that the remaining balance of $34.24 has been refunded! Best regards, [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
They did not give any refund only a receipt that they did and I checked with my bank and It was not ever refunded. So this is a hoax from them. I received a email receipt today from this company and they still did not give any refund for I went online and checked my account. They are so fraudulent and they said it was not to my liking and that  I returned the battery for they told me to throw it away and that they didn't have a battery for my phone but then they also used my card number for a couple other places called PSA personal solutions and wanted $4.95 which is hold pending on my bank account and that place # is at [redacted] and when I called they said it would cancelled and returned in 7-10 business days the $4.95 that is pending in my account.. They also charged me from another place called [redacted] for $9.95 and I called and spoke with a guy named Ron at [redacted] and he said I needed to get a hold of the company that took it out and he gave me a conformation number [redacted] and when I called the other company they said they don't do that so this is very shady all around but no refunds have I received.
[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]



[redacted]


[redacted]


[redacted]


[redacted]


[redacted]


[redacted]


[redacted]


[redacted]


[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

*

[redacted]

[redacted]

[redacted]

[redacted]
*

[redacted]

[redacted]

[redacted]
**

[redacted]

[redacted]

[redacted]


[redacted]

[redacted]

[redacted]


 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am still $10.45 out of pocket for a shipping fee for an item that this company should never have shipped.  How is that fair? I am paying for this company's mistake.  This practice should never be allowed.  A legitimate company would own up to its error and rectify this issue.  What a shame that nothing can be done about this.  This should serve as a warning to all potential customers thinking about doing business with this company: when they ship the incorrect product, YOU, the customer will be responsible for shipping the merchandise back.  Seriously poor business practice![Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The vendor states that I was issued a Return Tag in order to return the erroneous shipment.  That is true.  What it doesn't state is that they still wanted me to pay a 15% restocking fee and the shipping for an order that was completely wrong.  I placed calls with their customer service department at 4:26 pm, 4:42 pm, and 5:46 pm (all CST) in an attempt to reach a supervisor to try to resolve the issue but was told I could not be forwarded to a supervisor and was "promised" that one would contact me on the [redacted] of October.  The 2nd operator (Max) finally offered to waive the restocking fee but would not waive the shipping charges.  No supervisor attempted to contact me until today, after I had filed the complaint.  I was contacted today and the representative was very courteous and professional.  A return label was emailed to me today.  I will not consider this matter closed until after my credit card is refunded for the full purchase price of $94.90.  Until that time I am rejecting the excuse offered by the vendor through the Revdex.com. Thank you for your assistance in this matter.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us via our online shopping cart.  We understand that our customer did not review any of our Policies & Procedures before placing this order which is now causing an issue.Our Shipping policy states...

- "We offer free ground shipping on all orders within the continental United States. We do not offer free ground shipping to Hawaii and Alaska since this method is not provided by our carriers." Customers address in Kaneohe HI.Regarding cancellations - "Cancellations: You must speak with a Customer Service Representative in order to cancel any order Tel: [redacted]."  Customer attempted to cancel the order via email which is not an acceptable avenue for cancellations.Our Return Policy - "Brand New items may be returned or exchanged within 30 Days from date of purchase. Returns are subject to a 15% restocking fee plus the actual cost of shipping. This amount will be deducted from the amount of your refund."  Refund will be in full less the actual cost of shipping the product to the customer - To return the merchandise please do NOT refuse the package as this will compound the situation.  If you have any comments and/or questions please feel free to contact our US Based Customer Relations Department at [redacted] Monday thru Friday 9am to 4pm Eastern/Standard

To Whom This May Concern,We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment .. the item ordered was a replacement - replacement for the original.   We take care in showing that we are "An Independent Retailer Of Consumer...

Products" so that our customers would know we are not the Manufacturer themselves. As a courtesy we have refunded the full purchase price of the item.  Please feel free to discard the items at your convenience.If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at [redacted] for any assistance needed.

We understand our customer's frustration and sincerely apologize for the inconvenience that this may have caused.We are consistently training our Customer Support Representatives and we use all feedback to further assist our Customers both past as well as present .. not to mention future.  We do show that we did not charge our customer as the item was not shipped .. the authorization on the charge was released as the order was successfully canceled.  Customer may follow up with their card company for any and all updates regarding when the funds will be visible to her account.If you would like to contact us directly please feel free to reach out to us at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we would be more than happy to assist.Customer Support Department

Thank you [redacted],The tracking number you provided says Not Found when searched at [redacted].  Unfortunately, we were not able to help locate the package.  Please feel free to contact [redacted] directly at ###-###-#### for any additional help needed regarding that specific tracking number.Again, you will have to contact the Manufacturer directly with any issues regarding the item as you do have a 1 Year Manufacturer's Warranty.  We are here if you need to speak with us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard to speak with us directly.  Customer Relations Department.

To Whom This May Concern,Thank you for ordering with us here at the FactoryOutletStore.  We apologize for the inconvenience that this has caused you. The Rebates/Offers here at the FactoryOutletStore are all Customer Driven, completely optional and can be canceled at any time. ...

Each offer consist of different services, products, incentives etc. along with a range of redeeming guidelines.  We do not govern nor run these programs.  Customer must contact each option directly to either sign up or cancel - in this case to cancel the service and obtain a refund. We would be more than happy to assist in any way we can .. please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday from 9am to 4pm Eastern/Standard at your convenience.Customer Relations Department