Kevin Powell's Motorsports Charlotte

To Whom This May Concern,[redacted] has stated that the package was successfully delivered.  As a courtesy we will refund the full purchase price of the order.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us on 11/*/2016 for a Uniden D3097-2 DECT 6.0 Amplified Cordless Phone w/ 1 Extra Handset @ $107.90 and sincerely apologize for the inconvenience that this may have caused.After reviewing this complaint...

along with our notation history we can see that our customer was working with the Manufacturer directly, as we do not show any communication between our customer and any of our Customer Care Agents since the order was placed via our Online Shopping Portal at [redacted].Per Customer's Receipt  [redacted] An exert of our Return Policy listed on the website where customer placed this order - [redacted]   [redacted]We understand from this complaint that our customer is now well outside of our 30Days Return Period and is experiencing technical issues with one of the handsets purchased.  As a courtesy, we would be happy to process an exchange for the defective handset and will have one of our Customer Care Agents reach out to our customer today.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom This May Concern:We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment .. the item ordered was a replacement - replacement for the original.   The item purchased is listed as a "Replacement Filter for Samsung DA29-00020B / WF294 / WSS-2...

(3-Pack)".Here at the FactoryOutletStore we value our customers and as a courtesy we have refunded the full purchase price of the items without the need of a return.If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed.

We sincerely apologize for the inconvenience .. we show that the package is still with [redacted]:We've issued a refund to your account and will continue to work with [redacted] to gain the package whereabouts, as we show this merchandise is well past anticipated delivery.If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at [redacted]Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom This May Concern:Thank
you for your purchase with us here at the FactoryOutletStore.comWe
sincerely apologize for the inconvenience that this caused you and fully
appreciate this comment .. the item ordered was a replacement - replacement for
the original.   As a courtesy we will...

refund the full purchase price of the item .. please discard the items safely. If
there is anything we can do for you please feel free to contact our US Based
Customer Relations Department - Monday thru Friday - 9am until 5pm
Eastern/Standard at ###-###-#### for any assistance needed.

To Whom This May Concern;We regret that our customer was not happy with the order placed with us here at the [redacted] and sincerely apologize about the inconvenience that this has caused.Unfortunately, the item purchased went on a Temporary Backorder beyond our control and regret that...

the item is not available.  The Backorder on the item has since been extended – regrettably we explained the situation to our customer on 1/**/16.  Our records show that our customer opted to keep the order with us in anticipation for our replacement stock.  Again, we sincerely regret this situation and will express process our customer's order as soon as the item is available.If you would like to contact us at your convenience please feel free to call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
There is no evidence of a charge or refund on my credit card. To ensure I have not been charged I will have to await the billing cycle. Provided the charges do not show up, this is a non problem. I only would hope some of my complaint is noted by this company to improve customer service.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I will note that the final part of the refund (GPS mount for $58.95) was finally refunded SEVERAL DAYS AFTER the other charges were refunded...ie, not concurrently as suggested by FactoryOutletStore.
Sincerely,
[redacted]

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenience that this may have caused.  After reviewing this complaint along with our notation history we do show that our customer initially purchased...

a Minn Kota 1358805 Terrova 55 Trolling Motor with i-Pilot and Bluetooth - No Foot Pedal Included - 12V-55lb-54 inch @ $1169.99 with us on 2/**/17.  On 2/**/17 - Cx called and said that he need to return the item for refund as he received the wrong item - after reviewing the order we show that customer was sent exactly what was ordered and on the customer's Proof of Purchase. Customer stated that he was looking for 45 inches and received the 54 inches shaft as ordered.  We advise him to return for refund... cx said that he didn't opened the package, item was not installed.  On 2/**/17 - Cust called in he narrate the issue again. Instead of 45" shaft we sent 54 inch that was ordered. Customer stated he would like to return it back for an exchange with Minn Kota 1358856 Terrova 55-US2 Trolling Motor with i-Pilot and Bluetooth - 12V-55lb-45 inch @ 1489.99 - $320.00 more than the initial item purchased. As a courtesy, our warehouse issued a PrePaid PickUp to our customer using [redacted] Tracking number [redacted] - this package was returned to us for inspection and consequent exchange on Friday 3/*/17 at no cost to our customer.  On Tuesday 3/*/17 - cust called in and asked if we have recd the Motor back for exchange.. the package at this time was being processed.  We explained to our customer that the package will be shipped out within 24 to 48hrs.On 3/**/147 - the package was shipped out to customer at no shipping cost using [redacted] Tracking [redacted].  Customer contacted us after the package was shipped out to request to cancel the exchanged item - stated he no longer wanted the item for exchange as he is able to get it cheaper elsewhere.  Customer refused to pay to return, as it was already shipped out, the item stating he will go to Revdex.com and put bad reviews about company. Again, as a courtesy, we sent customer another PrePaid Return using [redacted] Tracking [redacted].  [redacted] made several attempts to pick up the package from our customer on 3/**, 3/** and again on 3/**.  Customer was not available or the business was closed per [redacted] notes.Customer has since disputed the charge with their Credit Card company stating they did not recognize the charge for the item that has not yet been returned.  We will continue to work with our customer for the safe return of the unwanted item and will follow up with him today to re-issue another [redacted] PickUp at no cost to our customer.  Once the item is successfully return and inspected, we will issue a full refund to our customer's credit card.If you have any further questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Reimbursed the money they tried to keep. Thanks Revdex.com  for your help in this matter.

To Whom This May Concern,We do see that we have an order that was placed on 4/*/15 @ 2:3PM via our online shopping cart.  This order was imported into our system 2:43PM for processing.  Payment was processed and order sent to our warehouse for shipping.  An order confirmation was...

emailed to [redacted].  We understand that sometimes our confirmation emails may end up in our customer's junk or spam mail folder and/or sometimes is over looked.As a courtesy we've contacted our warehouse and were able to cancel this order. This order was successfully canceled and fully refunded today - 4/*/16.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The response was totally untrue.  I have contacted Braun numerous times by phone, the latest being 6/*/16.  Also, the razor was returned via [redacted] on 5/*/16 and delivered at 12:08pm on 5/*/16, [redacted] tracking #[redacted]. I also tried calling Braun on the number the provided in their response to Revdex.com and after a 20 minute wait I gave up.  They have been non-responsive at best. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Please find attached picture of the tablet I was sent which clearly shows the model number, a copy of my receipt which has the model number of what I ordered and what I paid. You will also find a copy of my running statement from my credit card account that shows at the bottom where they took out the full amount as on the receipt and at the top I was only given a partial refund. I was not given a full refund. They tried to give me an educational tablet that is used in schools to better educate children. You can google the two tablets and see for yourself. The tablet I ordered Galaxy Tab 4 10.1/SM-T53016GB Black. The tablet sent to me Galaxy Tab 4 Education SM-T530NN with the Model number SM-T530NYKNXAR. These are clearly two different tablets and used for different purposes. A consumer that is not knowledgeable about electronics won't complain but I was ripped off and they are continuing to rip people off not advertising it as such.
 
[redacted]  [redacted]   [redacted]  [redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,We regret our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this has caused.As requested we have issued a refund of $41.00 to our Customer's PayPal accounting using Transaction ID# [redacted].If you would...

like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this has caused.Items are sometimes shipped from different warehouses across the country to ensure the fastest possible delivery times...

and is motivated by stock.  After reviewing this complaint along with our notation history we do show that we were attempting to work with our customer to solve this issue .. a full refund has been issued to our customer's Visa Card ending [redacted].If you would like to speak with us directly please feel free to contact our US Based Customer Service Representative at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.

Revdex.com:
 I recommend to Factory Outlet Store to do everything RIGHT FROM THE BEGINNING, so that you are eliminating these complaints altogether.  I wish you all the best and hope your business has learned from these complains.  HOVEWER, YOU LOST ANOTHER LOYAL CUSTOMER!  I have reviewed the response made by the business in reference to complaintID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I have received a full refund.   THANK YOU Revdex.com FOR YOUR LOYALTY TO US! Sincerely,
[redacted]