Key Tech Automotive Repair Ltd

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Thank you for following up with this companyAs I have stated before to them, I only received (1) email from them stating that my PSfailed their boot up which was sent the same day and in fact within hours of me asking for a status AFTER they had my PSfor 2-weeksThe PSwas in excellent shape when I sent it to them so I never accepted their offer of only $for itApparently they have a history of this type of behavior with ClientsI asked them continuously to send back my PSand they would not So now I either want it sent back to me OR a credit for $since it's been so longWhy would I ever accept $for an excellent working PSthat they should have paid me $for as agreed to originally??? Thanks for your help In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] ? I am filing this complaint due to the lack of insurance on the computerIt is ethically responsible to provide insurance with such expensive productsIt is unethical to provide a shipping label and not clearly and boldly notify customers that this package is not insured97% of online retailers provide insurance for all products, even when valued less than $50, hence it can legally be assumed that the provided label had insuranceThe lawyer mentioned this company has been rumored to be colluding with [redacted] personnel, and immediately following my complaint, my package suddenly arrived at your officeIt was not tracked at all in the [redacted] system, yet suddenly made its way into your hands as soon as I retained counsel and filed this complaintThat is very odd and leads me to trust these rumorsI think it is imperative this company is investigated as my package clearly did not go through the proper [redacted] channelsI expect a full refund for my product immediately ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

We understand that we sometimes value your items differently than you do so that is why we always offer risk free returns if the quote of your item changes for any reasonSince your item was sent a revised offer and you rejected, your item will be returned to you free of charge and we will not be sending you payment for your itemOnce your item is shipped back to you, we will provide you with a [redacted] Tracking number via emailSince the customer's item is being return per their request, we ask that the Revdex.com close out this inquiry as finalizedThank you

We're sorry you haven't been satisfied with our services and want to make it rightYour items arrived at our facilities on and all orders take about a week from arriving until payment is issuedFor a more detailed breakdown of our processing timelines, please visit our FAQs here: [redacted] Since your items arrived on 82016, payment should be issued to you by and we'll keep you updated at every step of the wayAs always, if you have any additional questions in the meantime, please don't hesitate to contact our Customer Support team at [redacted] Thanks again for your patience and understanding

Customer sent in order under Order ID: on 8Upon inspection, device was found to be a counterfeit good and we do not purchase counterfeit goods per our Service TermsCounterfeit items are considered to be Prohibited Items and are not returned to the customerOur Service Terms which the user agreed to upon using our site state:Prohibited Items:? Certain items are prohibitedBy using the Service, you represent that the items are not items that are prohibitedYou agree to indemnify the Covered Parties (as defined herein) from any liability resulting from your submission to us of prohibited itemsAdditionally, Prohibited Items will not be returned the userProhibited items include, but are not necessarily limited to:Illegal, counterfeit or stolen items;Items that infringe on any third party’s intellectual property (copyright, trademark, trade secret, patent) or publicity or privacy rights;Customer can review our full Service Terms on our website here:? [redacted] We ask that this case be closed since it involves the attempt to sell a counterfeit good.Thank you

We're sorry to hear about the damage to your item and know how frustrating it can beUnfortunately, upon receipt of your device, it was sent a revised offer due to the LCD coming apart from the casingThis was the condition we received your iPad in and that is why we had to send the revised offer in the first placeIf this was not how you sent your device, we would advise you open a claim with the ***Per our Service Terms, we are not responsible for items which are damaged in transit and passing of title stays with you for all items returned: Shipping the Item: Once you have received the shipping label, you pack the item carefully in either your own shipping carton or use the shipping kit we will provide you and ship it from a [redacted] We prepay the shipping costs when you use our prepaid labelHowever, if you wish to fully insure your package, insurance must be purchased by you at your sole expenseIf you choose to use any other shipping service or carrier, you must do so at your own expense.Risk of Loss/Passing of Title: You assume all risk of loss or damage in transit until the item is received by us at our processing centerTitle to the item does not pass to BuyBackWorld until the item is received and inspected at our processing centerIf your item is rejected (due to damage or other issues that were not disclosed in your item form), title to the item will remain with you and the item will be returned to you.Risk of Loss (detail): In the event that you reject the revised offer, your item will be sent back to you via [redacted] First Class mail, [redacted] Priority Mail or [redacted] GroundA tracking number will be provided to you once your item is shipped back to youIf you do not receive a Return Tracking Number, please contact [redacted] and request oneYou remain responsible for the risk-of-loss of any and all Products until delivery of the same to BuyBackWorldYou are responsible for any damages that may occur to your Product while in transitBuyBackWorld is responsible for the risk-of-loss when it opens the packaging containing your Product and ceases in the event BuyBackWorld returns your Product to you for any reasonFor avoidance of doubt, in such event, risk-of-loss will be transferred to you once BuyBackWorld delivers the package to the carrier for return to you and you will bear the risk-of-loss in transitAll items which are returned and show a delivery confirmation via the carrier's tracking # are considered final and you bear the risk-of-loss for items which are taken from your propertyReturned items will not be shipped with signature confirmation or with insurance.Passing of Title (detail): Title of the Products passes to BuyBackWorld upon BuyBackWorld's receipt and acceptance of the Product for the original quote or the revised offer, as applicableIf there is any Return Circumstance, title shall not pass to BuyBackWorld and remain with youPlease feel free to review our full Service Terms here: [redacted] We understand that this may not resolve your issue, but unfortunately we are unable to provide any further help with your transaction since we no longer have your deviceWe apologize for any inconvenience and thank you for trying our services

Customer submitted three devices under Order ID: [redacted] , two of which passed inspection at the checked out valuesThe third device was sent a revised offer since it was described in "average" condition, but upon receipt was found to have a cracked screenThe customer rejected so their device was returned to themUnfortunately, we remove all SIM Cards during our inspection process for the security and confidentiality of our customers since they can contain sensitive data and we are unable to return themThis is clearly stated in our FAQs and upon completing checkout on our website: [redacted] A SIM card is issued for free by a carrier so we we would recommend the customer contacts their respective carrier to obtain a new oneUnfortunately, if the customer states their device was not damaged prior to sending it in, we would advise them to file a claim with the [redacted] per our Service Terms: Shipping the Item: Once you have received the shipping label, you pack the item carefully in either your own shipping carton or use the shipping kit we will provide you and ship it from a [redacted] We prepay the shipping costs when you use our prepaid labelHowever, if you wish to fully insure your package, insurance must be purchased by you at your sole expenseIf you choose to use any other shipping service or carrier, you must do so at your own expense.Our full Service Terms can be reviewed here: [redacted] If the customer believes the damaged occurred in transit, they would have to pursue that resolution with the [redacted] directlyWe can issue the customer an additional $payment via PayPal as an act of Good Faith, but we are unable to resolve the issue any further since the device was received with a cracked screen at our facilities, sent a revised offer and returned to the customer per our Service TermsWe ask that this complain be closed

We're sorry to hear that you weren't satisfied with your recent transaction and we want to make it rightOn 03/ [redacted] we emailed you in regards to your device failing inspection due to Boot Up issuesSince then we sent you several reminder emails in regards to the situation and since we did not hear back from you within one week, as per our service terms your device was processed at the revised rate and your payment was processed on 03/**Since then we have been in contact and we have forwarded you the emails that were sent to you in regards to your device failing inspectionYou can feel free to view our service terms here: [redacted] Sincerely,The BuyBackWorld Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Here is the information you requested:Product / Service: iPhone 16Gb [redacted] BlackModel #: iPhone 16Gb BlackAccount #: **: [redacted] Order #: [redacted] Amount offered: $125.00I did send several emails to that email address you included and never got any responses, which is why I have given the case to the Revdex.com.The iPhone was sent with other items, I realized it was the incorrect iPhone, so I canceled it and never received it back, nor did I receive any kind of payment for the device.Let me know if you need anymore information In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We're sorry to hear that you haven't found our response satisfactoryUnfortunately, we are unable to resolve this issue further and appreciate your understandingUpon using our site, you agreed to our Service Terms regarding Revised Offers which state that if we do not hear back from you regarding a revised offer, we will process your order at the revised rate within daysPer our previous emails, we have already forwarded these communication emails on to you and we never heard back from you until 32017, which was a day after your order had been paid the revised amount on 32017.? In any event, we will credit you the remaining balance on this order as an act of good faith to close out this Revdex.com case

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Their own website shows [redacted] as the shipping carrier for payment, not [redacted] as they try to claimAt no point did I ever request [redacted] and since payment did not go through, you would assume they would send a check automaticallyHowever, it appears their intent is to make any and all attempts to avoid issuing payment by first using a payment method then not send payment at allTo this date, no check/payment has been received or even sent out In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedImmediately after the Revdex.com sent them the complaint not only was their day process of reviewing the items done but the day process of being paid was all completed in minutesI received the $originally owed to me, and nothing more, which I am satisfied with that Sincerely, [redacted] ?

We're sorry to hear that you weren't satisfied with your recent transactionAs previously stated, In order to receive the NEW Quoted Price, the device must be BRAND NEW IN SEALED BOX as obtained at the storeYour order was placed on 04Since your device was not sent in a sealed box you were sent a revised offer of $for your deviceYou then proceeded to accept the revised offer on 05and your payment was sent out to you on 05After that we never heard back from you again in regard to this issueThis order is now aged and we cannot provide additional payment for youWe ask that the Revdex.com close this case.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?

We're sorry to hear that you weren't satisfied with your recent transaction with us and want to make it right? We've reviewed your order and see that you were paid the fully quoted original amount of $via [redacted] on 03According to our records, your payment is currently unclaimed via [redacted] We ask that you contact [redacted] customer support directly and reference Unique Transaction ID: [redacted] in order to claim your fundsSince you were paid the original quoted amount of $we ask that this case be closed as resolvedAs always, if you have any further questions please do not hesitate? to contact our Customer Support at [redacted] Thank You

We're sorry you are unsatisfied with our service and we want to make things rightAt this time we had a Supervisor review your order and it was found that your device was clear for activation for a new userYour order has been paid out and your funds were sent through [redacted] via Unique Transaction ID: [redacted] At this time we ask that the Revdex.com close this case.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: the package was received week before the business says it was received according to the [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I would like to add my apology for the misunderstanding I would also like to bring to your attention that when I click on the status of "Received" on the current order, that is where it tells me there is no device in the box receivedI naturally was instantly on guard as this happened last time I sent a device inI did have to wait for a period of time for an investigation before it was locatedI decided to give your company another try and thought there was the same problem againYou may want to look at the link results on your status of ordersThank you for the quick response, Sincerely, [redacted]

We're sorry you haven't been satisfied with your most recent traon our websiteWe try our hardest to make every transaction as seamless and effortless as possible for our users and always appreciate repeat customers such as yourselfUnfortunately, our QC Team checked numerous times with [redacted] and the device was not clear for activation so we were not able to purchase your deviceIt is possible that you paid off your device after sending it in and it takes a full billing cycle to reflect and refresh this information, but we are not able to purchase any devices which are not clear for activation by a new userAs a result, we shipped your item back to you free of charge via *** Tracking #: [redacted] and ask that this case be closed as a resultThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: You still have my watch and did not deliver it? I was never forced to agree to any terms or agreement, I would of thought twice about sending you my watch if the terms and agreement had been explained thatit is not the "businesses" responsibility to send back watch and guarantee delivery of returned itemsI did not sign or acknowledge? any of these "so called terms" terms, because? these terms were not available for me to view or read upon checkoutYou are responsible? to send me my watch, you still have my watch and I want it back? ? Thank You [redacted] ? ? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ? ?