Key Tech Automotive Repair Ltd

We're sorry to hear that you haven't been happy with your recent transaction with usAccording to our records, your item passed inspection successfully and was paid via [redacted] so we ask that you please double-check your SPAM folder to make sure our email updates did not end up in there and confirm that your funds are in your [redacted] accountIf they are, we ask that this case please be closed since it has been resolved to the full extent ofThank you! Sincerely,The BuyBackWorld Team

We're sorry to hear that you haven't been happy with your recent transaction and want to make it rightAs a result, we have shipped you a new battery for your? Samsung Galaxy Note SM-N900T T-Mobile and it should arrive within the next 3-business daysWe hope this resolves your issue and we ask that the case be closed as a resultThank you

Hi Nick, We're sorry to hear that you haven't been happy with your recent transaction with usUnfortunately, even though your devices were checked out to be in "Poor/Broken" condition, they are locked to an iCloud Account and we are unable to accept them as is, which is clearly disclosed during the quoting processWe are available 24/via email at [redacted] and there is no rerouting of any sortAdditionally, our chat services are available Monday-Friday 9am-5pm EST for your convenienceAs a result of the iCloud Lock on your two devices, we have noted these to be returned to youUnfortunately, your device with IMEI:? [redacted] has been reported as "lost/stolen" so we are unable to return it to you until you remove it from this statusOnce you do that, we will happily return this device to you as wellIn the meantime, we will return your other two devices to you since you are unable to remove the iCloud Lock from them and we will email you a return tracking number once they have been shipped backPlease feel free to email us at [redacted] with any further questionsThanks again! Sincerely, The BuyBackWorld Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] ? ? ? Again this is not a matter of my package eventually being delivered ? this is a matter of fraud and defrauding the public ? they need to be investigated ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

We're sorry you weren't happy with your recent transaction with us and apologize for any frustration and/or inconvenience this has causedWe have issued you a check payment on 11for the fully quoted original amount of $and you should receive it within the next weekPlease let us know if we can help with anything else in the meantime and again we apologize for this inconvenience in advance and appreciate your understanding and patience while we sorted the issue out.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] While, yes, I did agree to the Terms of Service, no proof of loss has been providedWhat has been provided is an email which stated that 'the package arrived opened, with only one item in the package.' When proof of the open box was requested, it was stated that that evidence was not availableWithout that evidence I would be unable to file a complaint even if the package was insured In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: Please issue a new checkI asked my bank to contact [redacted] and they said they can not do thatWhat exactly do I do when depositing this check? Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi,We're sorry to hear that you haven't been satisfied with our services and want to helpIn order to do so, please provide us with your Order ID (PS#) so we may reference your transaction and provide further detailsUnfortunately, we are unable to locate any orders based off of your name or email so we believe you might be contacting the wrong companyOnce we are able to reference your order, we will be more than happy to provide further assistance and a quick resolution to any issues.Thanks!Sincerely,The BuyBackWorld Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Again this is not a matter of my package eventually being delivered this is a matter of fraud and defrauding the public they need to be investigated In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We're sorry to hear that you weren't satisfied with your recent transaction with us and we want to make it rightWe send out thousands of checks with no issues every month and each check can be cashed at any US Financial institutionPlease be advised that our checks cannot be cashed using the ACH
Method of cashing a checkThis is due to a security feature present in our accountWe ask that you please have your financial institution cash your check normally without using the ACH method to avoid any issues with receiving your paymentThank you.

The *** Tracking # *** associated with the customer's order was never mailed according to the ***Unless the customer can supply another tracking number that indicates any tracking, we ask that this case be closed since we are unable to provide any detail on a package that was never mailed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We're sorry to hear that you weren't satisfied with your recent transaction with us and we want to make it rightAs it stands, we emailed you on 09/**/in regards to your device passing inspectionThis email was sent to the email associated with your account which is: *** At this
time you payment is currently being processedThe payment process can take up to two business days to completeYou should receive your funds within the next business dayDue to this, we ask that the Revdex.com please close this case

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] Thank you for following up with this companyAs I have stated before to them, I only received (1) email from them stating that my PSfailed their boot up which was sent the same day and in fact within hours of me asking for a status AFTER they had my PSfor 2-weeksThe PSwas in excellent shape when I sent it to them so I never accepted their offer of only $for itApparently they have a history of this type of behavior with ClientsI asked them continuously to send back my PSand they would not So now I either want it sent back to me OR a credit for $since it's been so longWhy would I ever accept $for an excellent working PSthat they should have paid me $for as agreed to originally??? Thanks for your help
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We're sorry you still haven't found our answer satisfactoryUnfortunately, we are unable to resolve your issue further and appreciate your understandingUnless we physically receive an item, we cannot provide updates on itWe ask that you use the provided tracking number: *** associated with your Order ID: *** o file a claim with the *** directly for any loss incurred in transitPer our original email, we are not responsible for the loss or non-receipt of any items and encourage all of our customers to insure their packages at their own expense to hedge against any potential lossWe are providing a link to our Service Terms again here: *** and provide the below excerpt: Shipping the Item:Once you have received the shipping label, you pack the item carefully in either your own shipping carton or use the shipping kit we will provide you and ship it from a *** *** ***We prepay the shipping costs when you use our prepaid labelHowever, if you wish to fully insure your package, insurance must be purchased by you at your sole expenseIf you choose to use any other shipping service or carrier, you must do so at your own expense.Risk of Loss/Passing of Title:You assume all risk of loss or damage in transit until the item is received by us at our processing centerTitle to the item does not pass to BuyBackWorld until the item is received and inspected at our processing centerIf your item is rejected (due to damage or other issues that were not disclosed in your item form), title to the item will remain with you and the item will be returned to you.Risk of Loss (detail):In the event that you reject the revised offer, your item will be sent back to you via *** First Class mail, *** Priority Mail or *** GroundA tracking number will be provided to you once your item is shipped back to youIf you do not receive a Return Tracking Number, please contact *** and request oneYou remain responsible for the risk-of-loss of any and all Products until delivery of the same to BuyBackWorldYou are responsible for any damages that may occur to your Product while in transitBuyBackWorld is responsible for the risk-of-loss when it opens the packaging containing your Product and ceases in the event BuyBackWorld returns your Product to you for any reasonFor avoidance of doubt, in such event, risk-of-loss will be transferred to you once BuyBackWorld delivers the package to the carrier for return to you and you will bear the risk-of-loss in transitAll items which are returned and show a delivery confirmation via the carrier's tracking # are considered final and you bear the risk-of-loss for items which are taken from your propertyReturned items will not be shipped with signature confirmation or with insurance.Passing of Title (detail):Title of the Products passes to BuyBackWorld upon BuyBackWorld's receipt and acceptance of the Product for the original quote or the revised offer, as applicableIf there is any Return Circumstance, title shall not pass to BuyBackWorld and remain with you. Since we are unable to provide any further details since we have not received the item, we ask that the Revdex.com close this case since there is no further action we can takeThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We're sorry you weren't happy with your transaction with usUnfortunately, we were unable to inspect your item because it was *** Locked and you were unable to remove this lock so we could properly access your deviceWe sent you alerts regarding this on 8/**/201* and again on 9/*/201*When you
were unable to remove the lock, you requested your device back on 9/*/201* so we promptly shipped it back to you that same day via *** Tracking #: *** which was delivered to your address of record on 9/**/201* at 10:28am local timeSince we no longer have your device and returned it per your request, we are unable to pay you for it or take further action and ask that this case be closedThank you

We apologize for any confusionYour item has been received and was always marked receivedWe believe that you logged into your account and looked up the item status glossary which lists the first status as "NOT RECEIVED"This does NOT mean your device is not receivedIt has a list of item
statuses which allows you to click on each one and see what that means in terms of your item processingAs you have stated, you received an email that your item was receivedPlease refer to all status update emails for any questions regarding your orderIf you still require further clarification, please email us at *** and we are more than happy to help 24/7/365. As it stands, your item was received on 7/**/and is currently pending inspection, which should happen within the next two business daysOnce it does, you will receive an email updateWe appreciate your patience and apologize for any confusionThank you