Key Tech Automotive Repair Ltd

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedImmediately after the Revdex.com sent them the complaint not only was their day process of reviewing the items done but the day process of being paid was all completed in minutesI received the $originally owed to me, and nothing more, which I am satisfied with that
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Business stated that the package arrived open and only found charger not phoneThis is not acceptable
If the business saw that package was open business was supposed to refuse and contact *** or myself it was not doneAt first business stated only charger was found and never told me package was openBusiness told me package was open after I filed complaintTo me they are liable for compensation
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We're sorry to hear that you weren't satisfied with your recent transactionWhen a device has been received to our facilities we document every device by their unique serial numberAs it stands, we received only one device in your package and since you were not satisfied with our revised offer we
have gone ahead and sent your device back to youSince we did not receive your device we cannot offer compensation for your orderIt is possible that it was not packaged securely and therefore the device did not arrive to our facilityWe ask that you contact *** to file a claim and we apologize for any inconvenience this may have causedHowever, all *** transit issues are beyond our controlPlease refer to our service terms regards our policy with items that are not received at our facilityOur service terms are located here: ***

We're sorry to hear that you haven't been satisfied with our servicesUnfortunately, the device sent back to you has the same serial number you provided us with so these devices are on and the sameWe make every effort to ensure complete satisfaction on all orders and that is why we always offer
hassle-free returns if you are not satisfied with your final offerSince we have sent you back your item and you have received it back, we are unable to resolve this any further and ask that the Revdex.com please close out the inquiryThank you

Hi, we know how frustrating it can be when your transactions don't go smoothly and we want to make it rightUnfortunately, according to the *** Tracking #: ***associated with your order ***, your package was never shipped and we have never received itIf you
have submitted a different order under a different email ID, please provide us with that email ID so we can look up your order and provide further detailsAn Order ID (PS #) would also helpUnfortunately, until your package is mailed and we receive it, we are unable to provide any updates to youWe thank you in advance for your patience and hope to provide a resolution for you ASAP

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Unfortunately you are incorrect in saying that the device was not able to be activatedAnd you can say it over and over, it won't make it anymore trueI provided you documentation directly from *** stating the device was clear, not active, and did not have a balance, yet you continue to state that it wasn'tSo I guess you must have been calling a different *** to verifyOr, as is I pointed out in previous correspondence, you didn't want to pay the amount you offeredIts fine, I do plan to share my experience with buybackworld with many, many othersIncluding submitting this experience to various tech blogs, review sites, etc.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Unfortunately, your package was indeed received empty and we sent a notification email regarding this on 4/**/Please make sure you have checked your SPAM folders if you have not received this email from usHowever, as an act of good faith, we have issued the full payment for your device via *** and ask that the Revdex.com close this case as a result since the customer's issue has been resolvedThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have trouble believing thisThe package was delivered on April ** and I immediately received a confirmation email that it was received by the companyThis would have been a great time to notice the package was "unsealed and empty" (per my last email from the company)Then I did not hear from the company for daysI initiated the next contact inquiring when my payment would be processedI received an email saying my package was never receivedI called *** and sent a screenshot of the delivery information to the companyThen I did not receive a responseI initiated the next contact days later since I was being ignored, with the forwarded confirmation that the package was received since I had last been told that "*** *** *** *** ***" Then I was told for the first time that the package "*** *** *** *** ***" So whole month after the shipment was received do I learn that my phone has potentially been stolenThis is completely unacceptable and, thus, very hard to believePoor customer service, poor communication, poor care for other peoples' products and moneyThis is not acceptable.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Buybackworld is known for misleading their customers into selling items and forcing them to accept a lower price ,when this occured it was bought to their attention, the phone was brand new and never activated ,I informed that the box they provided was too small to place the new phone and the box in came inside of the vox providedThey want to use a technicality to cheat me out of the balance that is owed,I filed a complaint against them before and they ignored it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Unfortunately, we are unable to provide further details or updates on your orderYou created a checkout which contained one itemWhen we received your item, it was found to be damaged so we sent you a revised offer to reflect the accurate condition of your itemYou chose to reject this revised offerWe shipped your item back to you free of chargeWe did not receive two items and your order did not contain two items when you submitted itWe understand that we sometimes value your items differently and that is why we always offer free returns if your offer ever changes for any reasonSince we have already returned your device to you, we are unable to offer any further resolution and ask that the Revdex.com kindly close out the caseThank you

We ask that the Revdex.com Close this caseAs it stands, according to *** Tracking: *** the device arrived to our Facilities on 07/**/We have no control over *** Transit timesAt this time payment was sent out to the Customer Via Check on 08/**/If the customer has not received their check we ask that they email *** in regards to this issue and we'll gladly provide you with a new check with a tracking number to ensure delivery and no further issues.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
the package was received week before the business says it was received according to the ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
While, yes, I did agree to the Terms of Service, no proof of loss has been providedWhat has been provided is an email which stated that 'the package arrived opened, with only one item in the package.' When proof of the open box was requested, it was stated that that evidence was not availableWithout that evidence I would be unable to file a complaint even if the package was insured
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Unfortunately, since we did not receive the device we are unable to provide any further action until we receive the deviceWe ask that the customer send in their device in order to receive paymentSince there is no further action to be taken we ask that the Revdex.com close this caseThank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
Please issue a new checkI asked my bank to contact *** and they said they can not do thatWhat exactly do I do when depositing this check?
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We're sorry to hear that you haven't found our response satisfactoryUnfortunately, we are unable to resolve this issue further and appreciate your understandingUpon using our site, you agreed to our Service Terms regarding Revised Offers which state that if we do not hear back from you regarding a revised offer, we will process your order at the revised rate within daysPer our previous emails, we have already forwarded these communication emails on to you and we never heard back from you until 3/**/2017, which was a day after your order had been paid the revised amount on 3/**/2017. In any event, we will credit you the remaining balance on this order as an act of good faith to close out this Revdex.com case