Key Tech Automotive Repair Ltd

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We're sorry to hear that you haven't been satisfied with your recent transaction with usWe will fwd you all emails that were sent out to you during our inspection processHowever, since you were not happy with the determination of our QC Inspection, we will also return your PSto you free of
charge and you can keep the $paid out to you as wellWe apologize for any inconvenience and appreciate your patience while we resolve this issue for youOnce your item is shipped back, we will send you a Return Tracking NumberAs always, please feel free to email us with any questions or concerns you might have in the meantimeThank you

We're sorry to hear that you weren't satisfied with your recent transaction and we want to make it rightOn 03/** we emailed you in regards to your device failing inspection due to Boot Up issuesSince then we sent you several reminder emails in regards to the situation and since we did not hear
back from you within one week, as per our service terms your device was processed at the revised rate and your payment was processed on 03/**Since then we have been in contact and we have forwarded you the emails that were sent to you in regards to your device failing inspectionYou can feel free to view our service terms here: *** Sincerely,The BuyBackWorld Team

We're sorry to hear that you didn't have a great experience with our service and want to make it rightPlease ship the device back to our address below with tracking and once we receive the iPad back, we will gladly reimburse you for the original quoted value of $+ $to cover your shipping
costs to usAgain, we apologize for this inconvenience and hope to resolve this issue for you ASAPWe will be waiting for the return tracking number and then provide updates from thereThanks againSincerely,The BuyBackWorld Team

We're sorry to hear that you weren't satisfied with your recent transaction with us and we want to make it rightWe have escalated this case to a Supervisor and you will receive an update within the business day in regards to this issue

We're happy to provide further clarification on this transaction and want to resolve this issue for you ASAP.The device in question originally passed inspection on 3/**/for the original quoted amount, but then was cancelled by the customer three days later on 3/**/Since the device had been processed already, the device was not eligible for returnSince all of our payments run on automated filters, this device was not sent a payment when the rest of the items in the order were paidThe funds have since been sent via *** to the customer via ** Unique Transaction ID: *** to complete the transaction in full and pay the customer in whole.Thanks again for your patience while we sorted this transaction out and as always, please let us know if you have any additional questions

We're sorry to hear that you weren't satisfied with your recent transactionWhen a device has been received to our facilities we document every device by their unique serial numberAs it stands, we received only one device in your package and since you were not satisfied with our revised offer we
have gone ahead and sent your device back to youSince we did not receive your device we cannot offer compensation for your orderIt is possible that it was not packaged securely and therefore the device did not arrive to our facilityWe ask that you contact *** to file a claim and we apologize for any inconvenience this may have causedHowever, all *** transit issues are beyond our controlPlease refer to our service terms regards our policy with items that are not received at our facilityOur service terms are located here: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We're sorry you weren't happy with your recent transaction with us and apologize for any frustration and/or inconvenience this has causedWe have issued you a check payment on 11/**/for the fully quoted original amount of $and you should receive it within the next weekPlease let us know
if we can help with anything else in the meantime and again we apologize for this inconvenience in advance and appreciate your understanding and patience while we sorted the issue out

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We're sorry to hear that you weren't satisfied with your recent transaction and we want to make it rightWe send payment to the payment option you chose at checkout which was PayPalWe emailed you on 07/** in regards to the *** transaction not going through due to an error codeAt this time
you notified us that you would like to receive a checkWe have then contacted our Billing Department to go ahead and process your payment for your order via checkOnce your payment has been processed we will go ahead and email you and provide you with a tracking number for your check

The customer's order contained a Macbook, but no iPhone so we were unable to provide any updates or payment on the iPhoneUntil we physically receive the item, we are unable to provide any detailsWe ask that the customer please send in their item so we can proceed with the inspection process and
update their orderUntil then, we ask that the Revdex.com please close the case since we are unable to provide any further details until we receive the customer's itemThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I can percent guarantee that the damage on my iPad was not there when it arrived at your facilitySomething happened after it was opened up there because the damage I see could not have happened in a bubble wrap lined boxI'm completely disappointed in this company.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I contacted the customer service department about the ICloud issue mid February and successfully resolved that issue, According to records over the last hours They have sent the watch back, but I have not received itThe issue now is I sent them a watch at an agreed upon cost and now I have no watch or the price that they guaranteed of dollars for he watch..I either want the watch back or the dollars. Thank You *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am filing this complaint due to the lack of insurance on the computerIt is ethically responsible to provide insurance with such expensive productsIt is unethical to provide a shipping label and not clearly and boldly notify customers that this package is not insured97% of online retailers provide insurance for all products, even when valued less than $50, hence it can legally be assumed that the provided label had insuranceThe lawyer mentioned this company has been rumored to be colluding with *** personnel, and immediately following my complaint, my package suddenly arrived at your officeIt was not tracked at all in the *** system, yet suddenly made its way into your hands as soon as I retained counsel and filed this complaintThat is very odd and leads me to trust these rumorsI think it is imperative this company is investigated as my package clearly did not go through the proper *** channelsI expect a full refund for my product immediately
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We're sorry to hear that you haven't been satisfied with our services and want to make it rightUnfortunately, when our QC Team opened your box, they found your iPad to be in "Poor" condition due to the LCD screen coming apart from the casing so you were sent a revised offer of $When you chose
to reject the offer, we gladly sent your iPad back free of chargeUnfortunately, we are not responsible for items damaged in transit per our Service Terms: Shipping the Item:Once you have received the shipping label, you pack the item carefully in either your own shipping carton or use the shipping kit we will provide you and ship it from a U.SPost OfficeWe prepay the shipping costs when you use our prepaid labelHowever, if you wish to fully insure your package, insurance must be purchased by you at your sole expenseIf you choose to use any other shipping service or carrier, you must do so at your own expense.Risk of Loss/Passing of Title:You assume all risk of loss or damage in transit until the item is received by us at our processing centerTitle to the item does not pass to BuyBackWorld until the item is received and inspected at our processing centerIf your item is rejected (due to damage or other issues that were not disclosed in your item form), title to the item will remain with you and the item will be returned to you.Risk of Loss (detail):In the event that you reject the revised offer, your item will be sent back to you via *** First Class mail, *** Priority Mail or *** GroundA tracking number will be provided to you once your item is shipped back to youIf you do not receive a Return Tracking Number, please contact [email protected] and request oneYou remain responsible for the risk-of-loss of any and all Products until delivery of the same to BuyBackWorldYou are responsible for any damages that may occur to your Product while in transitBuyBackWorld is responsible for the risk-of-loss when it opens the packaging containing your Product and ceases in the event BuyBackWorld returns your Product to you for any reasonFor avoidance of doubt, in such event, risk-of-loss will be transferred to you once BuyBackWorld delivers the package to the carrier for return to you and you will bear the risk-of-loss in transitAll items which are returned and show a delivery confirmation via the carrier's tracking # are considered final and you bear the risk-of-loss for items which are taken from your propertyReturned items will not be shipped with signature confirmation or with insurance.Passing of Title (detail):Title of the Products passes to BuyBackWorld upon BuyBackWorld's receipt and acceptance of the Product for the original quote or the revised offer, as applicableIf there is any Return Circumstance, title shall not pass to BuyBackWorld and remain with you. Please feel free to review our full Service Terms here: *** We would advise that you file a claim with the *** if you purchased insurance on your package. Unfortunately, we would not be able to pay you the original $because a) we no longer have the iPad since it was returned to you b) it was not in Excellent condition when we received itHowever, as an issue of good faith, we can send issue you payment of $instead of $ if you would like to send your iPad back in in its current condition. Please let us know how you would like to proceed.

We're sorry you are unsatisfied with our service and we want to make things rightAt this time we had a Supervisor review your order and it was found that your device was clear for activation for a new userYour order has been paid out and your funds were sent through *** via Unique Transaction
ID: ***At this time we ask that the Revdex.com close this case

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have trouble believing thisThe package was delivered on April ** and I immediately received a confirmation email that it was received by the companyThis would have been a great time to notice the package was "unsealed and empty" (per my last email from the company)Then I did not hear from the company for daysI initiated the next contact inquiring when my payment would be processedI received an email saying my package was never receivedI called *** and sent a screenshot of the delivery information to the companyThen I did not receive a responseI initiated the next contact days later since I was being ignored, with the forwarded confirmation that the package was received since I had last been told that "*** *** *** *** ***" Then I was told for the first time that the package "*** *** *** *** ***" So whole month after the shipment was received do I learn that my phone has potentially been stolenThis is completely unacceptable and, thus, very hard to believePoor customer service, poor communication, poor care for other peoples' products and moneyThis is not acceptable.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Buy back world takes advantage of their customers I was taken advantage of and I have given this company the opportunity to make it right I was ignored and dismissed because their greed I hope other potential customers see review and run on into the opposite direction.I made more than one attempt at receiving full quoted price on my brand new phone but buy back world never had intended on hi big the price they quoted me.