Key Tech Automotive Repair Ltd

We're sorry you haven't received your payment yet and know how frustrating it can be to wait so we want to make it rightOur records indicate your check was processed on 1/**/and mailed out on 1/**/via First Class mailThe *** states First Class mail can take up to business days to
be delivered so your check should reach you by 2/*/If your check still hasn’t arrived by then, simply let us know and we will gladly reissue you a new check with tracking to avoid any further delivery issues We thank you in advance for your patience and hope to have this issue resolved for you ASAP. As always, if you have any further questions in the meantime, please don’t hesitate to contact us directly at ***While we make every attempt to answer any and all customer service emails within hours, requests sent over the weekend can can up to two business days to be replied toOur records indicate that your first contact regarding your check was sent on 2/*/and we sent our response on 2/*/Please let us know if you are not receiving our reply emails or if they are getting caught in your SPAM filter.Once again, we appreciate your patience and look forward to resolving this ASAP for you Thanks again for choosing BuyBackWorld.com, where your business is our pleasure!

We're sorry you did not receive your first check and we have resent a reprint of your check vi* *** Tracking #: *** which shows delivered as of 8/**/so we ask that the Revdex.com please close this case as it has been amicably resolvedThanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am filing this complaint due to the lack of insurance on the computerIt is ethically responsible to provide insurance with such expensive productsIt is unethical to provide a shipping label and not clearly and boldly notify customers that this package is not insured97% of online retailers provide insurance for all products, even when valued less than $50, hence it can legally be assumed that the provided label had insuranceThe lawyer mentioned this company has been rumored to be colluding with *** personnel, and immediately following my complaint, my package suddenly arrived at your officeIt was not tracked at all in the *** system, yet suddenly made its way into your hands as soon as I retained counsel and filed this complaintThat is very odd and leads me to trust these rumorsI think it is imperative this company is investigated as my package clearly did not go through the proper *** channelsI expect a full refund for my product immediately
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi Nick, We're sorry to hear that you haven't been happy with your recent transaction with usUnfortunately, even though your devices were checked out to be in "Poor/Broken" condition, they are locked to an iCloud Account and we are unable to accept them as is, which is clearly disclosed during the
quoting processWe are available 24/via email at *** and there is no rerouting of any sortAdditionally, our chat services are available Monday-Friday 9am-5pm EST for your convenienceAs a result of the iCloud Lock on your two devices, we have noted these to be returned to youUnfortunately, your device with IMEI: *** has been reported as "lost/stolen" so we are unable to return it to you until you remove it from this statusOnce you do that, we will happily return this device to you as wellIn the meantime, we will return your other two devices to you since you are unable to remove the iCloud Lock from them and we will email you a return tracking number once they have been shipped backPlease feel free to email us at *** with any further questionsThanks again! Sincerely, The BuyBackWorld Team

Hi, we know how frustrating it can be when your transactions don't go smoothly and we want to make it rightUnfortunately, according to the *** Tracking #: ***associated with your order ***, your package was never shipped and we have never received itIf you
have submitted a different order under a different email ID, please provide us with that email ID so we can look up your order and provide further detailsAn Order ID (PS #) would also helpUnfortunately, until your package is mailed and we receive it, we are unable to provide any updates to youWe thank you in advance for your patience and hope to provide a resolution for you ASAP

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
You still have my watch and did not deliver it I was never forced to agree to any terms or agreement, I would of thought twice about sending you my watch if the terms and agreement had been explained thatit is not the "businesses" responsibility to send back watch and guarantee delivery of returned itemsI did not sign or acknowledge any of these "so called terms" terms, because these terms were not available for me to view or read upon checkoutYou are responsible to send me my watch, you still have my watch and I want it back Thank You ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We're sorry to hear that you weren't satisfied with your recent transaction with us and we want to make it rightWe have escalated this case to a Supervisor and you will receive an update within the business day in regards to this issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I ALREADY SENT YOU THE PHONE WITH THE MACBOOK IN THE PACKAGING THAT YOU PROVIDED.THE PHONE WAS WRAPPED IN BUBBLE WRAP AND LAID NEXT TO THE MACBOOK IN THE PACKAGEWITH NO COMPENSATION THE PHONE HAS BEEN STOLEN BY BUYBACK WORLD.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We're sorry to hear that you weren't satisfied with your recent transaction and we want to make it rightOn 03/**/we emailed you in regards to sending you a reprint of your check and we advised you that your bank or check cashing institution cannot utilize the “ACH” method of check cashing since
out *** account utilizes Positive Pay fraud prevention and debit block which resulted in your check bouncingWe responded to you on 04/**/again in regards to this situation and reminded you that the ACH Check cashing method will not work with checks issued by our company because our *** checking account utilizes positive pay and check fraud prevention measuresOur business issues thousands of checks per month and does not encounter issues when checks are cashed except in instances in which the payee attempts to cash a check using the ACH methodI also kindly informed you to have your check cashing institution contact *** if they have any questions on how to proceed with cashing the checkWe can gladly issue you a reprint of the same check if need be, please let us know if you would like us to issue you a reprint of the check so you may attempt to cash it againPlease do not use the ACH method to cash the check.

We're sorry to hear that you haven't received an update on your orderUnfortunately, when we received your Apple Watch, it was iCloud Locked so our QC Team was unable to inspect itAs a result, we sent you an alert to please remove the alertWe have checked our records and see that you indicated
you have removed the lock now so we will have our QC Team recheck your item and provide a new updateIf your item is still iCloud Locked, we will process it for returnAs always, if you have any additional questions in the meantime, please feel free to reach out to us directly via email at *** or via Live Chat Monday-Friday 9am-5pm ESTWe appreciate your patience while we double-check your itemSincerely,The BuyBackWorld Team

We're sorry you haven't been satisfied with our services and want to make it rightYour items arrived at our facilities on 8/**/and all orders take about a week from arriving until payment is issuedFor a more detailed breakdown of our processing timelines, please visit our FAQs
here: *** Since your items arrived on 8/**/2016, payment should be issued to you by 8/**/and we'll keep you updated at every step of the wayAs always, if you have any additional questions in the meantime, please don't hesitate to contact our Customer Support team at ***Thanks again for your patience and understanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My item was not damaged during transit
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We ask that the Revdex.com Close this caseOn 08/**/we emailed you in regards to your device failing for Compression DamageSince you were unsatisfied with the revised offer your device was processed for return on 08/**/and your device has been returned to you on 08/**/via *** Tracking: ***We know we may value devices differently than you that is why we offer hassle free returns in the event of a return circumstance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I contacted the customer service department about the ICloud issue mid February and successfully resolved that issue, According to records over the last hours They have sent the watch back, but I have not received itThe issue now is I sent them a watch at an agreed upon cost and now I have no watch or the price that they guaranteed of dollars for he watch..I either want the watch back or the dollars. Thank You *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***