Key Tech Automotive Repair Ltd

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: I sent in the complaint to the BBQ and within the hr I was paid for two phones and waiting on the third and two orders were received yesterday and one last weekmy problem is more so with the communication but with being paid for the two items this quick let's me know they are able to take care of the third as well because it is the same as the first two, but again it is more so with the communication I have a problem with that make things seem funny at first
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We're sorry to hear that you haven't been satisfied with your recent transaction with usUnfortunately, we are not able to provide any updates on items we do not receiveAccording to the Service Terms you agreed to when using our site, you assume all responsibility for items in transit and we
advise our customers to purchase insurance at their own expense if they feel they might have any issues with their packagePlease see our Service Terms below: Shipping the Item:Once you have received the shipping label, you pack the item carefully in either your own shipping carton or use the shipping kit we will provide you and ship it from a *** *** ***We prepay the shipping costs when you use our prepaid labelHowever, if you wish to fully insure your package, insurance must be purchased by you at your sole expenseIf you choose to use any other shipping service or carrier, you must do so at your own expense.Risk of Loss/Passing of Title:You assume all risk of loss or damage in transit until the item is received by us at our processing centerTitle to the item does not pass to BuyBackWorld until the item is received and inspected at our processing centerIf your item is rejected (due to damage or other issues that were not disclosed in your item form), title to the item will remain with you and the item will be returned to you.Risk of Loss (detail):In the event that you reject the revised offer, your item will be sent back to you via *** First Class mail, *** Priority Mail or *** GroundA tracking number will be provided to you once your item is shipped back to youIf you do not receive a Return Tracking Number, please contact *** and request oneYou remain responsible for the risk-of-loss of any and all Products until delivery of the same to BuyBackWorldYou are responsible for any damages that may occur to your Product while in transitBuyBackWorld is responsible for the risk-of-loss when it opens the packaging containing your Product and ceases in the event BuyBackWorld returns your Product to you for any reasonFor avoidance of doubt, in such event, risk-of-loss will be transferred to you once BuyBackWorld delivers the package to the carrier for return to you and you will bear the risk-of-loss in transitAll items which are returned and show a delivery confirmation via the carrier's tracking # are considered final and you bear the risk-of-loss for items which are taken from your propertyReturned items will not be shipped with signature confirmation or with insurance.Passing of Title (detail):Title of the Products passes to BuyBackWorld upon BuyBackWorld's receipt and acceptance of the Product for the original quote or the revised offer, as applicableIf there is any Return Circumstance, title shall not pass to BuyBackWorld and remain with you. Please feel free to review our full Service Terms here: *** We have paid you in full on the item that was received at our facilities and advise that you file a complaint directly with the *** for your other items lost in transitSince we are unable to provide any further updates on this order until we receive the items, we ask that the Revdex.com please close this case. Thank you. Sincerely,The BuyBackWorld Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I can percent guarantee that the damage on my iPad was not there when it arrived at your facilitySomething happened after it was opened up there because the damage I see could not have happened in a bubble wrap lined boxI'm completely disappointed in this company.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We're sorry to hear that you haven't been satisfied with our services and want to make it rightUnfortunately, when our QC Team opened your box, they found your iPad to be in "Poor" condition due to the LCD screen coming apart from the casing so you were sent a revised offer of $When you chose
to reject the offer, we gladly sent your iPad back free of chargeUnfortunately, we are not responsible for items damaged in transit per our Service Terms: Shipping the Item:Once you have received the shipping label, you pack the item carefully in either your own shipping carton or use the shipping kit we will provide you and ship it from a U.SPost OfficeWe prepay the shipping costs when you use our prepaid labelHowever, if you wish to fully insure your package, insurance must be purchased by you at your sole expenseIf you choose to use any other shipping service or carrier, you must do so at your own expense.Risk of Loss/Passing of Title:You assume all risk of loss or damage in transit until the item is received by us at our processing centerTitle to the item does not pass to BuyBackWorld until the item is received and inspected at our processing centerIf your item is rejected (due to damage or other issues that were not disclosed in your item form), title to the item will remain with you and the item will be returned to you.Risk of Loss (detail):In the event that you reject the revised offer, your item will be sent back to you via *** First Class mail, *** Priority Mail or *** GroundA tracking number will be provided to you once your item is shipped back to youIf you do not receive a Return Tracking Number, please contact [email protected] and request oneYou remain responsible for the risk-of-loss of any and all Products until delivery of the same to BuyBackWorldYou are responsible for any damages that may occur to your Product while in transitBuyBackWorld is responsible for the risk-of-loss when it opens the packaging containing your Product and ceases in the event BuyBackWorld returns your Product to you for any reasonFor avoidance of doubt, in such event, risk-of-loss will be transferred to you once BuyBackWorld delivers the package to the carrier for return to you and you will bear the risk-of-loss in transitAll items which are returned and show a delivery confirmation via the carrier's tracking # are considered final and you bear the risk-of-loss for items which are taken from your propertyReturned items will not be shipped with signature confirmation or with insurance.Passing of Title (detail):Title of the Products passes to BuyBackWorld upon BuyBackWorld's receipt and acceptance of the Product for the original quote or the revised offer, as applicableIf there is any Return Circumstance, title shall not pass to BuyBackWorld and remain with you. Please feel free to review our full Service Terms here: *** We would advise that you file a claim with the *** if you purchased insurance on your package. Unfortunately, we would not be able to pay you the original $because a) we no longer have the iPad since it was returned to you b) it was not in Excellent condition when we received itHowever, as an issue of good faith, we can send issue you payment of $instead of $ if you would like to send your iPad back in in its current condition. Please let us know how you would like to proceed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response the business provides is buried in a terms and agreement on their website that after some searching I foundIt is not presented to customers to alert them in the process of requesting a shipping packageI understand that as a consumer I too bear some responsibility in this to research who I am working with and the terms they haveI also think that the business bears some responsibility in that didn't make this clear in the process nor am I the first to complainI also think the strong tactic of take our offer or leave it and we give back a broken device is something my attorney general's might want look into to ensure citizens are not beinging ripped off, whether it is inadvertently or not.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We're sorry to hear that we were still unable to resolve your issuesUnfortunately, since the *** shows your package was delivered to your address on 3/*/via *** Tracking #: ***, we are unable to assist you furtherWe would advise that you contact the *** for any further updates or file a claim directly with themPlease feel free to view our service terms here: *** Since the tracking shows delivery confirmation, we ask that the Revdex.com please close this caseThank you

We're sorry you haven't been satisfied with your most recent traon our websiteWe try our hardest to make every transaction as seamless and effortless as possible for our users and always appreciate repeat customers such as yourselfUnfortunately, our QC Team checked numerous times with
*** and the device was not clear for activation so we were not able to purchase your deviceIt is possible that you paid off your device after sending it in and it takes a full billing cycle to reflect and refresh this information, but we are not able to purchase any devices which are not clear for activation by a new userAs a result, we shipped your item back to you free of charge via *** Tracking #:*** and ask that this case be closed as a resultThank you

Customer created three (3) orders on 9/**/with the following *** Tracking #s: ***, ***, *** all of which were received in-house only yesterday, 9/**/Upon receipt of the packages, the customer was emailed to notify
them at the email of record on file: ***If the customer has not received their email notifications, we ask that they please check their SPAM folder to make sure they are not being caught in there.The customer's items will be inspected and paid within one week of receipt, which we clearly state in our FAQs and throughout the email communications which are sentLink provided below:***We ask that the customer wait until 9/**/2015, or a week has passed, before submitting an additional complaint since their order will be resolved on its own by that pointGiven this, we ask that the Revdex.com close this caseThank you

We're sorry you haven't been fully satisfied with our service and want to provide you with an update ASAPUnfortunately, although we do our best to process all items within 2-business days of receipt, delays in processing do occur from time to timeYour device was received on 7/** and was not
clear for activation on your respective carrier so it was sent notice of this on 7/**/2016, which is within our three day update time frameWe then recheck all devices within two business days of notices being sent out, which would be tomorrow 7/**/and ask for your patience while we work to resolve this matter for youIn the meantime, we would ask that you contact your network provider to ensure that your device is clear for activation so it doesn't further delay processing timesThanks again for your patience and understanding and we hope to have this issue resolved for you by the end of business todayAs such, we ask that the Revdex.com close this case since the customer's issue has been addressed and resolved. Sincerely, The BuyBackWorld Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
the *** shows that the package was delivered and was delivered week before the business acknowledged receipt of the ice,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We're sorry to hear that you weren't satisfied with your recent transaction with us and want to make it right We've reviewed your order and see that you were paid the fully quoted original amount of $via *** on 03/**/According to our records, your payment is currently unclaimed via
***We ask that you contact *** customer support directly and reference Unique Transaction ID: *** in order to claim your fundsSince you were paid the original quoted amount of $we ask that this case be closed as resolvedAs always, if you have any further questions please do not hesitate to contact our Customer Support at *** Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We're sorry to hear that you weren't satisfied with your recent transaction and we want to make it rightWe send payment to the payment option you chose at checkout which was PayPalWe emailed you on 07/** in regards to the *** transaction not going through due to an error codeAt this time
you notified us that you would like to receive a checkWe have then contacted our Billing Department to go ahead and process your payment for your order via checkOnce your payment has been processed we will go ahead and email you and provide you with a tracking number for your check.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They did not follow up why the inspection failed and revised the offer even thought it was passed and cleared to sell in my own eyeOnce I get my phone back and I expected it same as it is and none damaged.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

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We are happy to provide an update regarding your order, but unfortunately we do not have any ordes placed in our system for you since October **, which was for one deviceThis order was paid on 11/**/via checkIf you would like us to provide an update on any additional orders you might have, we would need you to provide us with an Order ID (PS #) which you would have received via email upon placing an order through our websiteIt is possible that you placed the order with another company and you are confusing the order with us since you used our services previously in Unfortunately, until we receive a valid Order ID to look up your order, we are unable to provide additional updates to youWe communicated this to you in all of our email responses and can provide documentation of our responses to you via emailUnfortunately, we do not communicate via text or telephone at the momentPlease provide us with your Order ID (PS #) so we may provide an update to youThank you

Customer sent in order under Order ID: on 8/*/and it was received on 8/**/Upon inspection, device was found to be a counterfeit good and we do not purchase counterfeit goods per our Service TermsCounterfeit items are considered to be Prohibited Items and are not returned to the
customerOur Service Terms which the user agreed to upon using our site state:Prohibited Items: Certain items are prohibitedBy using the Service, you represent that the items are not items that are prohibitedYou agree to indemnify the Covered Parties (as defined herein) from any liability resulting from your submission to us of prohibited itemsAdditionally, Prohibited Items will not be returned the userProhibited items include, but are not necessarily limited to:Illegal, counterfeit or stolen items;Items that infringe on any third party’s intellectual property (copyright, trademark, trade secret, patent) or publicity or privacy rights;Customer can review our full Service Terms on our website here: ***We ask that this case be closed since it involves the attempt to sell a counterfeit good.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
I would like to add my apology for the misunderstanding I would also like to bring to your attention that when I click on the status of "Received" on the current order, that is where it tells me there is no device in the box receivedI naturally was instantly on guard as this happened last time I sent a device inI did have to wait for a period of time for an investigation before it was locatedI decided to give your company another try and thought there was the same problem againYou may want to look at the link results on your status of orders. Thank you for the quick response,
Sincerely,
*** ***

Unfortunately, your device was not clear for activation by your carrier and we were unable to purchase it as suchSince we were unable to to reach an agreement regarding your device, we sent it back free of charge, which is all outlined in our Service Terms which you agreed to upon using our site and servicesWe are unable to take any further action since we have returned your device to you in the condition it was sentWe apologize for any inconvenience and apologize we were unable to complete your transaction this timeThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I am still not happy with this company. However, although I do not have my original iPhone; I was able to trade the iPhone they sent back to me with my carrier. I found resolution with this result and believe that the matter has been resolved
Sincerely,
*** ***