Key Tech Automotive Repair Ltd

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Business stated that the package arrived open and only found charger not phoneThis is not acceptable
If the business saw that package was open business was supposed to refuse and contact *** or myself it was not doneAt first business stated only charger was found and never told me package was openBusiness told me package was open after I filed complaintTo me they are liable for compensation
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They still have yet to provide compensation for my phone.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We understand that we sometimes value your items differently than you do so that is why we always offer risk free returns if the quote of your item changes for any reasonSince your item was sent a revised offer and you rejected, your item will be returned to you free of charge and we will not be
sending you payment for your itemOnce your item is shipped back to you, we will provide you with a *** Tracking number via emailSince the customer's item is being return per their request, we ask that the Revdex.com close out this inquiry as finalizedThank you

We're sorry you haven't received your payment yet and know how frustrating it can be to wait so we want to make it rightOur records indicate your check was processed on 1/**/and mailed out on 1/**/via First Class mailThe *** states First Class mail can take up to business days to
be delivered so your check should reach you by 2/*/If your check still hasn’t arrived by then, simply let us know and we will gladly reissue you a new check with tracking to avoid any further delivery issuesWe thank you in advance for your patience and hope to have this issue resolved for you ASAP. As always, if you have any further questions in the meantime, please don’t hesitate to contact us directly at ***While we make every attempt to answer any and all customer service emails within hours, requests sent over the weekend can can up to two business days to be replied toOur records indicate that your first contact regarding your check was sent on 2/*/and we sent our response on 2/*/Please let us know if you are not receiving our reply emails or if they are getting caught in your SPAM filter.Once again, we appreciate your patience and look forward to resolving this ASAP for youThanks again for choosing BuyBackWorld.com, where your business is our pleasure!

The customer sent in their device under Order ID: *** for a quoted amount of $Upon inspection, their device did not match the condition described and the customer was sent a revised offer of $on 5/*/2015, which they accepted and confirmed acceptance of on the same day,
5/*/Upon acceptance of the revised offer, they were mailed a check in the revised amount of $on 5/*/A customer is given the ability to accept a revised offer or reject a revised offerIf they reject their revised offer, their item is mailed back to them free of chargeUnfortunately, once a revised offer has been accepted and paid, we are unable to alter the transaction.Per our Service Terms, "You will have the opportunity to accept or reject our revised offer for up to five (5) days (the “Revised Offer Period)BuyBackWorld will also remind you of the revised offer one or more times during the Revised Offer PeriodIf you do not respond within five (5) days, we will infer your acceptance of our revised offer and automatically process the item at the price quote adjusted by us to reflect the appropriate condition and you will be paid the revised offer price in the course and in accordance with these Service TermsFor the avoidance of any and all doubt, your acceptance of the original offer and/or any revised offer is final and you will not be able to change your mind later about accepting such offer."The customer did not mention any issue regarding the shipping kit we sent them or else we would have gladly resent them a new shipping kit free of charge to accommodate a larger sized itemUnfortunately, since the customer accepted the revised offer and have received payment, we are unable to resolve this issue further

We're sorry to hear that this transaction did not work out to your liking and you did not receive your charger backUnfortunately, once devices arrive at our facilities, the actual devices are separated from any accessories such as chargers, cases, etcin order to help streamline processingIn
the event of a Return Circumstance, we make every effort to return any accessories which were sent in with a device, but we cannot guarantee that they will be returned and that is why we tell our customers to not send in any additional accessories with their device. However, as an act of Good Faith, we will send you a new charger for your Galaxy Note device via *** Tracking #: *** and ask that this case be closed as a resultThank you

We're sorry to hear you haven't been happy with your recent transaction with usUnfortunately, when we received your device, it failed inspection due to a Damaged LCD caused by compression damageIf your offer changes for any reason, we always offer you the opportunity to receive it back free of
charge on our dime so there is never any risk or obligation when using our servicesUnfortunately, we are not responsible for any damage caused in transit and always advise our customers to add insurance if they prefer to in order to safeguard against any potential issuesPlease see our Service Terms below:Shipping the Item:Once you have received the shipping label, you pack the item carefully in either your own shipping carton or use the shipping kit we will provide you and ship it from a *** *** ***We prepay the shipping costs when you use our prepaid labelHowever, if you wish to fully insure your package, insurance must be purchased by you at your sole expenseIf you choose to use any other shipping service or carrier, you must do so at your own expense.Risk of Loss/Passing of Title:You assume all risk of loss or damage in transit until the item is received by us at our processing centerTitle to the item does not pass to BuyBackWorld until the item is received and inspected at our processing centerIf your item is rejected (due to damage or other issues that were not disclosed in your item form), title to the item will remain with you and the item will be returned to you.Please feel free to review our full Service Terms here: ***Since you haven't been completely satisfied with your transaction, your device is being sent back to you per your request and we will email you a return tracking number once it has been shipped backSince your device is being shipped back, we ask that the Revdex.com please close this case out and finalizedAs always, we appreciate you trying our services and apologize it didn't work out as planned this time around

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We're sorry you haven't received an update on your order and would be happy to address any and all customer service issues through our customer service email at ***Your item was delivered to us on 11/**/and is currently awaiting inspectionStandard processing time is
about one week from when we receive your order, but due to the recent iPhone release and holidays, your item could be delayed by an extra day or two so please allow days from receipt of your item to receive an update, or 12/*/After your item passes inspection, we will submit your payment via ***Please make sure our email updates are not getting threaded in your gmail account and/or ending up in SPAMAs always, please feel free to email us if you have any additional questionsThank you.

Unfortunately, your package was received with no device insideUntil we physically receive your device, we are unable to process your order for paymentWe advised you to file a claim with the *** for losing your device in transit per our Service Terms:Shipping the Item:Once you have received the
shipping label, you pack the item carefully in either your own shipping carton or use the shipping kit we will provide you and ship it from a U.SPost OfficeWe prepay the shipping costs when you use our prepaid labelHowever, if you wish to fully insure your package, insurance must be purchased by you at your sole expenseIf you choose to use any other shipping service or carrier, you must do so at your own expense.Risk of Loss/Passing of Title:You assume all risk of loss or damage in transit until the item is received by us at our processing centerTitle to the item does not pass to BuyBackWorld until the item is received and inspected at our processing centerIf your item is rejected (due to damage or other issues that were not disclosed in your item form), title to the item will remain with you and the item will be returned to you.Risk of Loss (detail):In the event that you reject the revised offer, your item will be sent back to you via *** First Class mail, *** Priority Mail or *** GroundA tracking number will be provided to you once your item is shipped back to youIf you do not receive a Return Tracking Number, please contact *** and request oneYou remain responsible for the risk-of-loss of any and all Products until delivery of the same to BuyBackWorldYou are responsible for any damages that may occur to your Product while in transitBuyBackWorld is responsible for the risk-of-loss when it opens the packaging containing your Product and ceases in the event BuyBackWorld returns your Product to you for any reasonFor avoidance of doubt, in such event, risk-of-loss will be transferred to you once BuyBackWorld delivers the package to the carrier for return to you and you will bear the risk-of-loss in transitAll items which are returned and show a delivery confirmation via the carrier's tracking # are considered final and you bear the risk-of-loss for items which are taken from your propertyReturned items will not be shipped with signature confirmation or with insurance.Please feel free to review our full Service Terms here: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We're sorry to hear that you weren't satisfied with your recent transactionAs previously stated, In order to receive the NEW Quoted Price, the device must be BRAND NEW IN SEALED BOX as obtained at the storeYour order was placed on 04/**/Since your device was not sent in a sealed box you were sent a revised offer of $for your deviceYou then proceeded to accept the revised offer on 05/**/and your payment was sent out to you on 05/**/After that we never heard back from you again in regard to this issueThis order is now aged and we cannot provide additional payment for youWe ask that the Revdex.com close this case.

We're sorry you weren't happy with your transaction with usUnfortunately, we were unable to inspect your item because it was *** Locked and you were unable to remove this lock so we could properly access your deviceWe sent you alerts regarding this on 8/**/201* and again on 9/*/201*When you
were unable to remove the lock, you requested your device back on 9/*/201* so we promptly shipped it back to you that same day via *** Tracking #: *** which was delivered to your address of record on 9/**/201* at 10:28am local timeSince we no longer have your device and returned it per your request, we are unable to pay you for it or take further action and ask that this case be closedThank you

We're sorry you are unsatisfied with our service and we want to make things rightAt this time we had a Supervisor review your order and it was found that your device was clear for activation for a new userYour order has been paid out and your funds were sent through *** via Unique Transaction
ID: ***At this time we ask that the Revdex.com close this case.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Customer submitted three devices under Order ID: ***, two of which passed inspection at the checked out valuesThe third device was sent a revised offer since it was described in "average" condition, but upon receipt was found to have a cracked screenThe customer rejected so
their device was returned to themUnfortunately, we remove all SIM Cards during our inspection process for the security and confidentiality of our customers since they can contain sensitive data and we are unable to return themThis is clearly stated in our FAQs and upon completing checkout on our website: ***
A SIM card is issued for free by a carrier so we we would recommend the customer contacts their respective carrier to obtain a new oneUnfortunately, if the customer states their device was not damaged prior to sending it in, we would advise them to file a claim with the *** per our Service Terms: Shipping the Item: Once you have received the shipping label, you pack the item carefully in either your own shipping carton or use the shipping kit we will provide you and ship it from a *** *** ***We prepay the shipping costs when you use our prepaid labelHowever, if you wish to fully insure your package, insurance must be purchased by you at your sole expenseIf you choose to use any other shipping service or carrier, you must do so at your own expense.Our full Service Terms can be reviewed here: ***If the customer believes the damaged occurred in transit, they would have to pursue that resolution with the *** directly. We can issue the customer an additional $payment via PayPal as an act of Good Faith, but we are unable to resolve the issue any further since the device was received with a cracked screen at our facilities, sent a revised offer and returned to the customer per our Service TermsWe ask that this complain be closed.

We're sorry to hear that you weren't satisfied with your recent transactionIn order to receive the NEW Quoted price, the device must be BRAND NEW IN BOX SEALED as obtained at the storeYour order was placed on 04/**/2015. Since your device was not in a sealed box you were sent a revised
offer of $for your deviceYou then proceeded to accept the revised offer on 05/**/and you payment was sent out to you on 05/**/After this we never hear back from you in regards to this issueSince this order is aged we wouldn't be able to provide additional payment for youWe ask that the Revdex.com close this case

We're sorry you haven't been satisfied with your recent transaction with usYour package was returned to you on 3/**/via *** Tracking #: *** and should have been received within a week of mailingHowever, since you have not received the package and the *** did not
show it as scanned in, we have issued you a payment for the original quoted amount via *** as an act of good faith to close out this case and bring resolution to this issueWe thank you for your patience and understanding while we investigated this on your behalfSincerely, The BuyBackWorld Team

We're sorry to hear about any unresolved issues you have on any open orders with us and want to resolve them for you ASAPUnfortunately, we would need the Order ID in reference of this complaint so we could provide an amicable solutionIn alone, you have submitted orders to our website
totaling devices so we just need some additional detail to provide clarification on the unresolved order in questionOnce we have this information we will gladly fix the issue for you right awayIn general, we ask that you please direct all customer service related questions to ***, since we unfortunately have no record of any previous contact from you in our systemThanks again for your patience while we check into your order(s) and we look forward to providing you with a resolution in a timely fashion